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  "call_date": "2026-07-24",
  "start_time": "2026-07-24 17:09:37",
  "end_time": "2026-07-24 17:11:11",
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  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Does_not_deal_Steel",
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  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[5s] AGENT: Hello, is this Jignesh speaking?   (હેલો, જીગ્નેશજી વાત કરે છે?)\n[7s] CUSTOMER: Yes, yes, speaking.   (હા હા બોલું છું.)\n[8s] AGENT: Jignesh bhai, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai, head office.   (જીગ્નેશભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ.)\n[14s] CUSTOMER: Speak.   (બોલો.)\n[15s] AGENT: Jignesh bhai, a while ago you had registered your business, which is Raviraj Engineering Corporation, on our Jindal's digital portal. That account was registered, but then it's been almost over a year, and after that, we have never received any requirement from your end for steel. So just regarding that, we have called you to know and to understand what issues we are facing here, or if, you know, there is any challenge or concern from your side, regarding pricing, or regarding material availability, or regarding any contact number, due to which we haven't been able to start any business with you in steel supply yet?   (જીગ્નેશભાઈ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે which is રવિરાજ એન્જિનિયરિંગ કોર્પોરેશન, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું but then ઓલમોસ્ટ એને એક વર્ષ ઉપર થઈ ગયું છે, અમને એના પછી ક્યારેય કોઈ તમારી એન્ડથી રિક્વાયરમેન્ટ આવી નથી સ્ટીલ માટે. તો જસ્ટ એના રિગાર્ડિંગ અમે તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે આપણે અહીંયા શું ઇશ્યુઝ ફેસ કરી રહ્યા છીએ, કે પછી you know કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા બાજુથી, પ્રાઇઝિંગના રિગાર્ડિંગ કે મટીરીયલ અવેલેબિલિટીના રિગાર્ડિંગ કે કોઈ કોન્ટેક્ટ નંબરના રિગાર્ડિંગ, જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમારી જોડે શરૂ ના કરી શક્યા સ્ટીલ સપ્લાયમાં?)\n[39s] CUSTOMER: No, we should just close it. If that account has been created, then close it, sir.   (ના, આપણે બંધ જ કરી દેવું. એ અકાઉન્ટ કર્યું હોય તો બંધ કરી દો સાહેબ.)\n[43s] AGENT: Okay. What is the reason for closing it? I mean, you do buy steel, right?   (અચ્છા. એને કારણ શું બંધ કરવાનું? I mean તમે તો આગે તમે સ્ટીલ તો તમે લો છો, રાઈટ?)\n[48s] CUSTOMER: We do buy it, sir.   (લઈએ જ છીએ સાહેબ અમે.)\n[49s] AGENT: Okay, so then so that...   (ઓકે, તો પછી જેથી...)\n[50s] CUSTOMER: We buy Essar's.   (અમે એસ્સારનું લો છો.)\n[51s] AGENT: Oh, you buy Essar's. Okay. So you are not interested in doing it with Jindal?   (અચ્છા તમે એસ્સારનું લો છો. ઓકે. તો જિંદાલમાં તમે ઇન્ટરેસ્ટ નથી કરવા માં?)\n[54s] CUSTOMER: No, no, sir.   (ના, નહીં, સાહેબ.)\n[54s] AGENT: Alright, that's fine, fair enough. Okay, thank you.   (ચાલો ઠીક છે, ફેર ઇનફ. ઓકે, થેન્ક યુ.)\n[57s] CUSTOMER: Yes.   (હા.)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
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  "connected": 1,
  "audio_notes": "noisy: The first turn is very faint with significant background noise, but the rest of the call is clear.",
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  "band": "green",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "Your 24-second opening monologue about the customer's year-long inactivity was counter-productive; for a customer-led inquiry, you must acknowledge their recent submission and immediately validate their requirement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
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  "call_summary": "The agent called a customer regarding a year-old platform registration. The customer, who buys steel from competitor Essar, stated they were not interested in JSW and asked to have their account closed. The agent accepted the rejection and ended the call without any discovery or sales attempt.",
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  "created_at": "2026-09-03 09:45:10",
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      "text_en": "Hello, I am calling from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
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      "text_en": "Hello, is this Jignesh speaking?",
      "text_native": "હેલો, જીગ્નેશજી વાત કરે છે?"
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      "text_native": "હા હા બોલું છું."
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      "text_native": "જીગ્નેશભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ, હેડ ઓફિસ."
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      "text_native": "બોલો."
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      "text_en": "Jignesh bhai, a while ago you had registered your business, which is Raviraj Engineering Corporation, on our Jindal's digital portal. That account was registered, but then it's been almost over a year, and after that, we have never received any requirement from your end for steel. So just regarding that, we have called you to know and to understand what issues we are facing here, or if, you know, there is any challenge or concern from your side, regarding pricing, or regarding material availability, or regarding any contact number, due to which we haven't been able to start any business with you in steel supply yet?",
      "text_native": "જીગ્નેશભાઈ, આપણે થોડા ટાઈમ પહેલા તમે મારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે which is રવિરાજ એન્જિનિયરિંગ કોર્પોરેશન, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું હતું but then ઓલમોસ્ટ એને એક વર્ષ ઉપર થઈ ગયું છે, અમને એના પછી ક્યારેય કોઈ તમારી એન્ડથી રિક્વાયરમેન્ટ આવી નથી સ્ટીલ માટે. તો જસ્ટ એના રિગાર્ડિંગ અમે તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે આપણે અહીંયા શું ઇશ્યુઝ ફેસ કરી રહ્યા છીએ, કે પછી you know કોઈ ચેલેન્જ કે કન્સર્ન છે તમારા બાજુથી, પ્રાઇઝિંગના રિગાર્ડિંગ કે મટીરીયલ અવેલેબિલિટીના રિગાર્ડિંગ કે કોઈ કોન્ટેક્ટ નંબરના રિગાર્ડિંગ, જે કારણે હજુ સુધી આપણે કઈ બિઝનેસ તમારી જોડે શરૂ ના કરી શક્યા સ્ટીલ સપ્લાયમાં?"
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      "text_en": "No, we should just close it. If that account has been created, then close it, sir.",
      "text_native": "ના, આપણે બંધ જ કરી દેવું. એ અકાઉન્ટ કર્યું હોય તો બંધ કરી દો સાહેબ."
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      "text_en": "Okay. What is the reason for closing it? I mean, you do buy steel, right?",
      "text_native": "અચ્છા. એને કારણ શું બંધ કરવાનું? I mean તમે તો આગે તમે સ્ટીલ તો તમે લો છો, રાઈટ?"
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      "end_s": 48.5,
      "text_en": "We do buy it, sir.",
      "text_native": "લઈએ જ છીએ સાહેબ અમે."
    },
    {
      "ucid": "34972178489317790",
      "idx": 9,
      "speaker": "agent",
      "start_s": 48.9,
      "end_s": 49.8,
      "text_en": "Okay, so then so that...",
      "text_native": "ઓકે, તો પછી જેથી..."
    },
    {
      "ucid": "34972178489317790",
      "idx": 10,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 50.6,
      "text_en": "We buy Essar's.",
      "text_native": "અમે એસ્સારનું લો છો."
    },
    {
      "ucid": "34972178489317790",
      "idx": 11,
      "speaker": "agent",
      "start_s": 50.6,
      "end_s": 53.6,
      "text_en": "Oh, you buy Essar's. Okay. So you are not interested in doing it with Jindal?",
      "text_native": "અચ્છા તમે એસ્સારનું લો છો. ઓકે. તો જિંદાલમાં તમે ઇન્ટરેસ્ટ નથી કરવા માં?"
    },
    {
      "ucid": "34972178489317790",
      "idx": 12,
      "speaker": "customer",
      "start_s": 53.7,
      "end_s": 54.4,
      "text_en": "No, no, sir.",
      "text_native": "ના, નહીં, સાહેબ."
    },
    {
      "ucid": "34972178489317790",
      "idx": 13,
      "speaker": "agent",
      "start_s": 54.5,
      "end_s": 56.6,
      "text_en": "Alright, that's fine, fair enough. Okay, thank you.",
      "text_native": "ચાલો ઠીક છે, ફેર ઇનફ. ઓકે, થેન્ક યુ."
    },
    {
      "ucid": "34972178489317790",
      "idx": 14,
      "speaker": "customer",
      "start_s": 56.8,
      "end_s": 57.2,
      "text_en": "Yes.",
      "text_native": "હા."
    }
  ],
  "steps": [
    {
      "ucid": "34972178489317790",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not acknowledge a recent platform submission, instead treating it as a cold call to a year-old registration."
    },
    {
      "ucid": "34972178489317790",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt to revalidate any requirement details as the call was shut down early."
    },
    {
      "ucid": "34972178489317790",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions; the customer volunteered their current brand."
    },
    {
      "ucid": "34972178489317790",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before any pricing or closure discussion could occur."
    },
    {
      "ucid": "34972178489317790",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[54s] AGENT: Alright, that's fine, fair enough. Okay, thank you.",
      "comment": "The agent did not pitch the portfolio, ending the call when the customer declined interest."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL1 Opener acknowledges platform submission",
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}