{
  "ucid": "34972178463433390",
  "call_date": "2026-07-21",
  "start_time": "2026-07-21 17:15:33",
  "end_time": "2026-07-21 17:15:59",
  "duration_sec": 26,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA159182fa394c60cc5ec1b12501211a47.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 111,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"934\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"2f864f9cfddbd8d9cb7784bf147ac2b9/9034650106848194633\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"कर\",\"channel\":1,\"start\":1.799875,\"end\":3.199875},{\"transcript\":\"ृपेआची र\",\"channel\":1,\"start\":3.799875,\"end\":6.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178463433390,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178463433390,\"CallDate\":\"2026-07-21\",\"StartTime\":\"2026-07-21 17:15:33\",\"EndTime\":\"2026-07-21 17:15:59\",\"CallDuration\":\"00:00:26\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"No_requirement\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA159182fa394c60cc5ec1b12501211a47.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-21\",\"CallStartTime\":\"2026-07-21 17:15:33\",\"CallEndTime\":\"2026-07-21 17:15:59\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178463433390__DIA159182fa394c60cc5ec1b12501211a47.mp3",
  "audio_bytes": 23976,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 2,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 7.992,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, I am calling from the JSW One platform.   (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[3s] CUSTOMER: [inaudible]",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 2,
  "connected": 1,
  "audio_notes": "very poor: The audio is extremely noisy and distorted, making most of the conversation after the initial greeting completely inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "2 turn(s) - greeting or voicemail only, no scorable conversation",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:00",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 0.417,
  "agent_talk_sec": 2.5,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 20.0,
  "longest_monologue_sec": 2.5,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 1,
  "discovery_qs": 0,
  "words_agent": 9,
  "words_customer": 1,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178463433390",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.43,
      "end_s": 2.93,
      "text_en": "Hello, I am calling from the JSW One platform.",
      "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું."
    },
    {
      "ucid": "34972178463433390",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.01,
      "end_s": 6.54,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}