{
  "ucid": "34972178462288012",
  "call_date": "2026-07-21",
  "start_time": "2026-07-21 14:04:40",
  "end_time": "2026-07-21 14:05:20",
  "duration_sec": 40,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Not_Answered",
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  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb544c30c6bd9fd30873045f25619c940.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 105,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1195\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"1c35a00384d94061832abc4b6d55b582/16463702168076523244\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"ओी ह।\",\"channel\":0,\"start\":0,\"end\":0.999875},{\"transcript\":\"हैलो । ह हैल।\",\"channel\":1,\"start\":0,\"end\":0.989875},{\"transcript\":\"ओी कॉलिंग डालो।\",\"channel\":0,\"start\":2.199875,\"end\":3.399875},{\"transcript\":\"हैलो हैलो हैलो मिस्टर सैलिश हैलो।\",\"channel\":0,\"start\":7.199875,\"end\":13.16}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178462288012,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178462288012,\"CallDate\":\"2026-07-21\",\"StartTime\":\"2026-07-21 14:04:40\",\"EndTime\":\"2026-07-21 14:05:20\",\"CallDuration\":\"00:00:40\",\"CampaignName\":\"MSME_IS_PANIndia_NewReg_260526\",\"Disposition\":\"Not_Answered\",\"AgentName\":\"sudeeps\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"UserHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb544c30c6bd9fd30873045f25619c940.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-21\",\"CallStartTime\":\"2026-07-21 14:04:40\",\"CallEndTime\":\"2026-07-21 14:05:20\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178462288012__DIAb544c30c6bd9fd30873045f25619c940.mp3",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 4,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 13.392,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[3s] CUSTOMER: The call is on.   (कॉलिंग चालू है।)\n[5s] CUSTOMER: Hello.\n[7s] AGENT: Hello.\n[7s] AGENT: Hello Mr. Shailesh.\n[9s] CUSTOMER: Hello.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Background noise and chatter are present on the customer's side.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The call ended before a conversation could begin; please ensure you log such calls accurately, for example as 'Call Dropped' rather than 'Not Answered'.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer answered the call and the agent greeted them by name. However, the call ended immediately after the greeting, before any business discussion could take place. No information was exchanged.",
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  "latency_ms": 23687,
  "input_tokens": 2676,
  "output_tokens": 613,
  "created_at": "2026-09-03 09:32:00",
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  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
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  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "neither signal -> neutral",
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  "customer_talk_sec": 3.7,
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  "longest_monologue_sec": 1.5,
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  "agent_turns": 2,
  "customer_turns": 4,
  "discovery_qs": 0,
  "words_agent": 4,
  "words_customer": 7,
  "monologue_heavy": 0,
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      "ucid": "34972178462288012",
      "idx": 0,
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      "end_s": 1.07,
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      "ucid": "34972178462288012",
      "idx": 4,
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      "idx": 5,
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      "text_native": "Hello."
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      "step_name": "Warm welcome opener",
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      "earned": 0.0,
      "questions_hit": null,
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    },
    {
      "ucid": "34972178462288012",
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      "result": "fail",
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      "questions_hit": 0,
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      "ucid": "34972178462288012",
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      "result": "fail",
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      "questions_hit": 0,
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    },
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      "ucid": "34972178462288012",
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      "questions_hit": null,
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    },
    {
      "ucid": "34972178462288012",
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      "result": "fail",
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      "questions_hit": null,
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    },
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      "ucid": "34972178462288012",
      "step_id": "NR6",
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      "questions_hit": null,
      "evidence": "",
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    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
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  "objection_phrases_list": []
}