{
  "ucid": "34972178401998270",
  "call_date": "2026-07-14",
  "start_time": "2026-07-14 14:36:22",
  "end_time": "2026-07-14 14:37:11",
  "duration_sec": 49,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Does_not_deal_Steel",
  "agent": "ankit mistry",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA03aca5c0c48d577eca9cdbae25b64ca7.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "UserHangup",
  "excel_row": 148,
  "is_test": 0,
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  "excel_turn_count": 12,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 37.872,
  "source_file": null,
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  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] AGENT: Hello, am I speaking with Vishal ji? Vishal Dhule?   (हॅलो, विशाल जी बात कर रहे है? विशाल धुले?)\n[3s] CUSTOMER: Yes, tell me.   (हां, बोलिए ना।)\n[4s] AGENT: Vishal ji, greetings. I am Ankit Mishri calling from JSW Steel, from Jindal Steel Mumbai Head Office.   (विशाल जी, नमस्ते। मैं अंकित मिश्री बात कर रहा हूं JSW Steel से, जिंदाल स्टील मुंबई हेड ऑफिस से।)\n[8s] CUSTOMER: Yes yes, tell me, tell me.   (हां हां, बोलिए ना, बोलिए।)\n[9s] AGENT: Vishal ji, I believe you recently registered your business, Kohina Cattle Feeds, on our Jindal's digital portal, right?   (विशाल जी, I believe recently आपने हमारे जिंदाल के digital portal पे आपका जो business है, कोहिना कैटल फीड्स, ये account आपने registration कराया हुआ है, right?)\n[16s] CUSTOMER: Yes yes, correct.   (हां हां, बराबर।)\n[17s] AGENT: Okay, great. So in this, I mean, do you have some work related to steel? How is it?   (Okay, great. तो इसके अंदर आपका मतलब आपका क्या ये कुछ steel का कामकाज है? कैसा है?)\n[21s] CUSTOMER: Hello?   (हॅलो?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "The call was too short for a full evaluation, but you correctly identified the key question: does a cattle feed company even use steel? When a business name seems mismatched, lead with that question immediately after the introduction to save time.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer business ('Kohina Cattle Feeds') does not use steel.",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead who had registered 'Kohina Cattle Feeds' on the portal. After the introduction, the agent attempted discovery by asking if the business used steel. The call ended abruptly after this question, confirming the logged disposition that the lead does not deal in steel.",
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  "latency_ms": 24908,
  "input_tokens": 2943,
  "output_tokens": 785,
  "created_at": "2026-09-03 09:36:23",
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  "sentiment_score": 0.279,
  "sentiment_confidence": "high",
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  "neg": 0,
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  "objection_phrases": "[]",
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  "talk_ratio": 0.831,
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  "customer_talk_sec": 3.2,
  "dead_air_sec": 30.1,
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      "ucid": "34972178401998270",
      "idx": 0,
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      "start_s": 0.47,
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      "text_en": "Hello.",
      "text_native": "हॅलो."
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      "text_native": "हॅलो, विशाल जी बात कर रहे है? विशाल धुले?"
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      "text_en": "Vishal ji, greetings. I am Ankit Mishri calling from JSW Steel, from Jindal Steel Mumbai Head Office.",
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      "text_en": "Yes yes, tell me, tell me.",
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      "text_en": "Vishal ji, I believe you recently registered your business, Kohina Cattle Feeds, on our Jindal's digital portal, right?",
      "text_native": "विशाल जी, I believe recently आपने हमारे जिंदाल के digital portal पे आपका जो business है, कोहिना कैटल फीड्स, ये account आपने registration कराया हुआ है, right?"
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      "text_en": "Yes yes, correct.",
      "text_native": "हां हां, बराबर।"
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      "text_en": "Okay, great. So in this, I mean, do you have some work related to steel? How is it?",
      "text_native": "Okay, great. तो इसके अंदर आपका मतलब आपका क्या ये कुछ steel का कामकाज है? कैसा है?"
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
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      "evidence": "am I speaking with Vishal ji? Vishal Dhule? ... I believe recently आपने हमारे जिंदाल के digital portal पे आपका जो business है, कोहिना कैटल फीड्स, ये account आपने registration कराया हुआ है, right?",
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      "evidence": "do you have some work related to steel? How is it?",
      "comment": "The agent asked one question to determine the business type (1/8 questions) before the call ended, which is below the threshold for a partial pass."
    },
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      "result": "fail",
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      "questions_hit": null,
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      "step_id": "NR6",
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no defined closure."
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    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
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}