{
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  "call_date": "2026-07-10",
  "start_time": "2026-07-10 16:08:28",
  "end_time": "2026-07-10 16:09:09",
  "duration_sec": 41,
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  "dial_status": "",
  "customer_status": "answered",
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  "hangup_by": "AgentHangup",
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  "is_test": 0,
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  "excel_turn_count": 3,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 28.8,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[10s] UNKNOWN: is making pepper   (મરી બનાવે છે)",
  "language": "English",
  "languages": "[\"English\", \"Gujarati\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "noisy: The call connects to an English voicemail system. There is faint background chatter in Gujarati and other noises, but no message is left by the caller.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
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  "rubric_version": "1.0.0",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
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  "geo_flag": null,
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  "moq_severity": null,
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  "material_detected": null,
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  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
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  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:06",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
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  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
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  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
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      "ucid": "34972178367990830",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.57,
      "end_s": 8.98,
      "text_en": "Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
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      "ucid": "34972178367990830",
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      "speaker": "unknown",
      "start_s": 9.8,
      "end_s": 11.28,
      "text_en": "is making pepper",
      "text_native": "મરી બનાવે છે"
    }
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  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}