{
  "ucid": "34972178342820670",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 18:13:26",
  "end_time": "2026-07-07 18:15:07",
  "duration_sec": 101,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Not_Answered",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf524dccf571fd96b271ac023c6f6202c.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 342,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1271\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"17fe17a5554eddf8d54813ba26b23098/875654136281843099\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"your call has been forwarded to voicemail the person you are trying to reach is not available add the tone please record your message when you have finished recording you may hang up\",\"channel\":1,\"start\":0,\"end\":10.589875},{\"transcript\":\"i couldn't be i didn't visit but i was looking\",\"channel\":0,\"start\":20.399875,\"end\":24.799875},{\"transcript\":\"please\",\"channel\":0,\"start\":43.999875,\"end\":44.799875},{\"transcript\":\"is that\",\"channel\":0,\"start\":55.199875,\"end\":56.789875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342820670,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342820670,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 18:13:26\",\"EndTime\":\"2026-07-07 18:15:07\",\"CallDuration\":\"00:01:41\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Not_Answered\",\"AgentName\":\"dhruv\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf524dccf571fd96b271ac023c6f6202c.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 18:13:26\",\"CallEndTime\":\"2026-07-07 18:15:07\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178342820670__DIAf524dccf571fd96b271ac023c6f6202c.mp3",
  "audio_bytes": 187056,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 4,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 62.352,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[10s] UNKNOWN: [inaudible]",
  "language": "English",
  "languages": "[\"English\", \"Gujarati\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "noisy: The call goes to an English voicemail system. The subsequent recording consists only of very noisy background chatter with multiple muffled, unintelligible voices, likely in Gujarati.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:05",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178342820670",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.38,
      "end_s": 9.5,
      "text_en": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
    {
      "ucid": "34972178342820670",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 10.3,
      "end_s": 40.41,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}