{
  "ucid": "34972178342411880",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 17:05:18",
  "end_time": "2026-07-07 17:06:02",
  "duration_sec": 44,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA293cacf64960fd4c4311e0aee68a9e31.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 337,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1557\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"4fc83ee34f5a6fe6b26e01ec4a982fea/13255414678353809523\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"for hello\",\"channel\":0,\"start\":0.599875,\"end\":1.199875},{\"transcript\":\"hand\",\"channel\":1,\"start\":0.799875,\"end\":1.399875},{\"transcript\":\"welcome\",\"channel\":0,\"start\":1.799875,\"end\":2.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":3.599875,\"end\":4.399875},{\"transcript\":\"hello\",\"channel\":1,\"start\":3.799875,\"end\":4.599875},{\"transcript\":\"hello\",\"channel\":0,\"start\":5.999875,\"end\":6.999875},{\"transcript\":\"hello\",\"channel\":1,\"start\":6.199875,\"end\":6.999875},{\"transcript\":\"yes uh this\",\"channel\":0,\"start\":7.399875,\"end\":9.199875},{\"transcript\":\"yes uh this\",\"channel\":1,\"start\":7.599875,\"end\":9.399875},{\"transcript\":\"hello\",\"channel\":0,\"start\":10.199875,\"end\":11.189875},{\"transcript\":\"hello\",\"channel\":1,\"start\":10.399875,\"end\":11.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178342411880,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178342411880,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 17:05:18\",\"EndTime\":\"2026-07-07 17:06:02\",\"CallDuration\":\"00:00:44\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Wrap up time exceeded :0\",\"AgentName\":\"Rohit Mishra\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA293cacf64960fd4c4311e0aee68a9e31.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 17:05:18\",\"CallEndTime\":\"2026-07-07 17:06:02\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178342411880__DIA293cacf64960fd4c4311e0aee68a9e31.mp3",
  "audio_bytes": 43416,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 11,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 14.472,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello.\n[7s] AGENT: Hello.\n[8s] AGENT: Yes, is this [inaudible]\n[10s] CUSTOMER: Hello.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 4,
  "connected": 1,
  "audio_notes": "very poor: Extreme echo and significant background noise make most of the speech after the initial greetings very difficult to understand.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "25% of turns inaudible - partial transcript, judge only what is legible",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"CL1 Opener acknowledges platform submission\", \"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "This call was too short to evaluate the pitch as it appears to be a failed connection. No business was discussed.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent and customer exchanged greetings. The agent attempted to confirm the customer's name, but the call ended immediately after, likely due to a connection issue. No business was discussed.",
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  "latency_ms": 21086,
  "input_tokens": 2650,
  "output_tokens": 570,
  "created_at": "2026-09-03 09:50:42",
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  "sentiment_score": 0.0,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
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  "agent_talk_sec": 2.2,
  "customer_talk_sec": 1.2,
  "dead_air_sec": 40.6,
  "longest_monologue_sec": 2.2,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 2,
  "discovery_qs": 0,
  "words_agent": 5,
  "words_customer": 2,
  "monologue_heavy": 0,
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      "idx": 0,
      "speaker": "customer",
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      "end_s": 6.1,
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      "text_native": "Hello."
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      "start_s": 6.64,
      "end_s": 7.11,
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      "end_s": 9.24,
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      "text_native": "Yes, is this [inaudible]"
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      "ucid": "34972178342411880",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.83,
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      "text_native": "Hello."
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      "questions_hit": null,
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      "step_name": "Revalidate every field",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any requirement details could be discussed or revalidated."
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      "ucid": "34972178342411880",
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      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
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    },
    {
      "ucid": "34972178342411880",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
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      "questions_hit": null,
      "evidence": "",
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      "ucid": "34972178342411880",
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      "step_name": "No unnecessary re-pitching",
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      "earned": 1.0,
      "questions_hit": null,
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      "comment": "The agent did not pitch anything, thus avoiding any unnecessary re-pitching."
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    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
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  "objection_phrases_list": []
}