{
  "ucid": "34972178340203920",
  "call_date": "2026-07-07",
  "start_time": "2026-07-07 10:57:19",
  "end_time": "2026-07-07 10:57:56",
  "duration_sec": 37,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA142595b8e388f1c692b349d0bbcb3bea.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 314,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1031\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"a0cdb3c76bba94f7b9aa560e8dd25cc8/4455861683618881690\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"your call has been forwarded to voicemail the person you are trying to reach is not available at the tone please record your message when you have finished recording you may hang up\",\"channel\":1,\"start\":0,\"end\":10.389875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178340203920,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178340203920,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 10:57:19\",\"EndTime\":\"2026-07-07 10:57:56\",\"CallDuration\":\"00:00:37\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"abhinav gautam\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA142595b8e388f1c692b349d0bbcb3bea.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 10:57:19\",\"CallEndTime\":\"2026-07-07 10:57:56\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178340203920__DIA142595b8e388f1c692b349d0bbcb3bea.mp3",
  "audio_bytes": 67176,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 1,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 22.392,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Your call has been forwarded to a voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n[11s] UNKNOWN: [inaudible]",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "noisy: The call connects to an English voicemail. After the beep, there is only muffled background noise with no discernible speech.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 2 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:04",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178340203920",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 9.9,
      "text_en": "Your call has been forwarded to a voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to a voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    },
    {
      "ucid": "34972178340203920",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 10.9,
      "end_s": 19.18,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}