{
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  "call_date": "2026-07-07",
  "start_time": "2026-07-07 10:37:05",
  "end_time": "2026-07-07 10:38:06",
  "duration_sec": 61,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "General Enquiry",
  "agent": "Ganesh",
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  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 312,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1299\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"3131097b48497248dfdbe0d051324f18/15328153013253900445\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"hi if you record your name and reason for calling i will see if this person is available\",\"channel\":1,\"start\":0,\"end\":5.599875},{\"transcript\":\"good morning hello my name is this aye from ch one platform\",\"channel\":0,\"start\":7.199875,\"end\":9.989875},{\"transcript\":\"thanks please stay on the line\",\"channel\":1,\"start\":15.799875,\"end\":22.599875},{\"transcript\":\"i am sorry this person is not available if you would like to leave an additional message please\",\"channel\":1,\"start\":37.599875,\"end\":45.46}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178340082550,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178340082550,\"CallDate\":\"2026-07-07\",\"StartTime\":\"2026-07-07 10:37:05\",\"EndTime\":\"2026-07-07 10:38:06\",\"CallDuration\":\"00:01:01\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"General Enquiry\",\"AgentName\":\"Ganesh\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb662b88f75da64bcd51806b8864fc69e.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-07\",\"CallStartTime\":\"2026-07-07 10:37:05\",\"CallEndTime\":\"2026-07-07 10:38:06\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
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  "audio_status": "ok",
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  "excel_turn_count": 4,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 45.72,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[6s] AGENT: Good morning sir, Ganesh this side from JSW One platform.\n[11s] UNKNOWN: Thanks. Please stay on the line.\n[30s] UNKNOWN: I'm sorry, this person is not available. If you would like to leave an additional message, please record",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 4,
  "connected": 0,
  "audio_notes": "clear: The agent speaks to an automated IVR system, not the customer. The call does not connect.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
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  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 4 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:04",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
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  "agent_talk_sec": 2.4,
  "customer_talk_sec": 0.0,
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  "longest_monologue_sec": 2.4,
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  "interruptions": 0,
  "agent_turns": 1,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 10,
  "words_customer": 0,
  "monologue_heavy": 1,
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      "ucid": "34972178340082550",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.87,
      "end_s": 4.54,
      "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "34972178340082550",
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      "end_s": 8.0,
      "text_en": "Good morning sir, Ganesh this side from JSW One platform.",
      "text_native": "Good morning sir, Ganesh this side from JSW One platform."
    },
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      "ucid": "34972178340082550",
      "idx": 2,
      "speaker": "unknown",
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      "end_s": 12.07,
      "text_en": "Thanks. Please stay on the line.",
      "text_native": "Thanks. Please stay on the line."
    },
    {
      "ucid": "34972178340082550",
      "idx": 3,
      "speaker": "unknown",
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      "end_s": 33.0,
      "text_en": "I'm sorry, this person is not available. If you would like to leave an additional message, please record",
      "text_native": "I'm sorry, this person is not available. If you would like to leave an additional message, please record"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}