{
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  "call_date": "2026-07-06",
  "start_time": "2026-07-06 17:19:11",
  "end_time": "2026-07-06 17:20:08",
  "duration_sec": 57,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
  "disposition": "Not_Answered",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4bf18c89c21db43d1e6557110c3a2d45.mp3",
  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
  "hangup_by": "AgentHangup",
  "excel_row": 305,
  "is_test": 0,
  "raw_payload": "{\"headers\":{\"host\":\"automate.jswone.in\",\"accept\":\"text/plain, application/json, application/*+json, */*\",\"content-type\":\"application/json\",\"content-length\":\"1027\",\"user-agent\":\"Apache-HttpClient/4.5.14 (Java/11.0.31)\",\"accept-encoding\":\"gzip,deflate\",\"x-cloud-trace-context\":\"cc17f56eac8d62593ceafd9dc3bef749/15846386450929389815\",\"x-forwarded-proto\":\"https\",\"via\":\"1.1 google\",\"x-forwarded-for\":\"3.111.26.194,34.8.227.186\"},\"params\":{},\"query\":{},\"body\":{\"conversation\":{\"turnwise\":[{\"transcript\":\"your call has been forwarded to voicemail the person you are trying to reach is not available by the tone please record your message when you have finished recording you may hang up\",\"channel\":1,\"start\":0,\"end\":11.589875}]},\"process_type\":\"postprocess\",\"additional_cdr\":\"{}\",\"spa_details\":\"\",\"reports\":{\"monitorUCID\":34972178333855132,\"custom_report\":null,\"summary\":null,\"topic\":null,\"sentiment\":null,\"cdr\":{\"monitorUCID\":34972178333855132,\"CallDate\":\"2026-07-06\",\"StartTime\":\"2026-07-06 17:19:11\",\"EndTime\":\"2026-07-06 17:20:08\",\"CallDuration\":\"00:00:57\",\"CampaignName\":\"IS_MFG_HR_HRPO_PM_Opp_Jul26\",\"Disposition\":\"Not_Answered\",\"AgentName\":\"Sajal Bhaskar\",\"DialStatus\":\"\",\"CustomerStatus\":\"answered\",\"AgentStatus\":\"answered\",\"HangupBy\":\"AgentHangup\",\"AudioFile\":\"https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4bf18c89c21db43d1e6557110c3a2d45.mp3\"}},\"cdr_meta\":{\"CallDate\":\"2026-07-06\",\"CallStartTime\":\"2026-07-06 17:19:11\",\"CallEndTime\":\"2026-07-06 17:20:08\"}},\"webhookUrl\":\"https://automate.jswone.in/webhook/transcripts\",\"executionMode\":\"production\"}",
  "audio_path": "/data/audio/34972178333855132__DIA4bf18c89c21db43d1e6557110c3a2d45.mp3",
  "audio_bytes": 93312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 1,
  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 31.104,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Your call has been forwarded to voicemail.\n[3s] UNKNOWN: The person you're trying to reach is not available.\n[6s] UNKNOWN: At the tone, please record your message.\n[8s] UNKNOWN: When you have finished recording, you may hang up.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 4,
  "connected": 0,
  "audio_notes": "partial: The call goes to a clear English voicemail prompt. After the beep, there is only very faint, unintelligible background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 1,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 4 turns",
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:04",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "34972178333855132",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.5,
      "end_s": 2.28,
      "text_en": "Your call has been forwarded to voicemail.",
      "text_native": "Your call has been forwarded to voicemail."
    },
    {
      "ucid": "34972178333855132",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 2.83,
      "end_s": 5.28,
      "text_en": "The person you're trying to reach is not available.",
      "text_native": "The person you're trying to reach is not available."
    },
    {
      "ucid": "34972178333855132",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 5.8,
      "end_s": 7.88,
      "text_en": "At the tone, please record your message.",
      "text_native": "At the tone, please record your message."
    },
    {
      "ucid": "34972178333855132",
      "idx": 3,
      "speaker": "unknown",
      "start_s": 8.36,
      "end_s": 10.8,
      "text_en": "When you have finished recording, you may hang up.",
      "text_native": "When you have finished recording, you may hang up."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}