{
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  "start_time": "2026-07-03 14:04:44",
  "end_time": "2026-07-03 14:05:19",
  "duration_sec": 35,
  "campaign": "IS_MFG_HR_HRPO_PM_Opp_Jul26",
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  "dial_status": "",
  "customer_status": "answered",
  "agent_status": "answered",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 8.928,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: The call has been forwarded to voicemail. The person you're trying to reach is not available.\n[4s] UNKNOWN: At the tone, please record your message. When you have finished recording, you may hang up.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 2,
  "connected": 0,
  "audio_notes": "clear: The recording is an automated voicemail message, not a conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
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  "label_contradiction": 0,
  "status": "excluded",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
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  "rubric_inferred": 0,
  "segment_detected": null,
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  "geo_flag": null,
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  "moq_flag": null,
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  "moq_severity": null,
  "material_flag": null,
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  "catalogue_status": null,
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  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
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  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:02",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
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  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
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    {
      "ucid": "34972178306768452",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "The call has been forwarded to voicemail. The person you're trying to reach is not available.",
      "text_native": "The call has been forwarded to voicemail. The person you're trying to reach is not available."
    },
    {
      "ucid": "34972178306768452",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 4.2,
      "end_s": 8.0,
      "text_en": "At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "At the tone, please record your message. When you have finished recording, you may hang up."
    }
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  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}