{
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  "end_time": "2026-07-03 11:26:26",
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  "dial_status": "",
  "customer_status": "answered",
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  "hangup_by": "AgentHangup",
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  "ingested_at": "2026-09-03 08:21:44.614582+00",
  "audio_secs": 11.808,
  "source_file": null,
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 1,
  "connected": 0,
  "audio_notes": "clear: The recording consists only of an automated voicemail message. No human conversation takes place.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
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  "rubric_version": "1.0.0",
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  "pitch_type_source": "campaign_name:medium",
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  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
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  "segment_detected": null,
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  "moq_severity": null,
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  "customer_req_date": null,
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  "call_summary": null,
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  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-03 09:22:02",
  "sentiment": "n/a",
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  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
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  "customer_talk_sec": 0.0,
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      "ucid": "34972178305816420",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.31,
      "end_s": 8.51,
      "text_en": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}