{ "ucid": "21112178980389141", "call_date": "2026-09-19", "start_time": "2026-09-19 13:14:51", "end_time": "2026-09-19 13:21:06", "duration_sec": 375, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa9ed08ceb2b24ad9a0dc45c824244eec.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1321, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178980389141__DIAa9ed08ceb2b24ad9a0dc45c824244eec.mp3", "audio_bytes": 1065528, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 355.176, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello? (हेलो?)\n[6s] AGENT: Hello, Sharma Hardware store? (हेलो शर्मा हार्डवेयर स्टोर?)\n[8s] CUSTOMER: Yes. (जी।)\n[8s] AGENT: Uh sir, hello, I am Aditya Pandey calling from JSW. (अह सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।)\n[11s] CUSTOMER: Yes, tell me. (जी, बोलिए।)\n[12s] AGENT: Sir, you had probably registered on our platform the day before yesterday, this call is regarding that, to ask if you have any requirement for steel, sir? (सर जी हमारे प्लेटफार्म पर आपने शायद परसों रजिस्टर किया था, उसी के रिगार्डिंग कॉल था कि आपका कुछ रिक्वायरमेंट रहता है क्या सर स्टील का?)\n[17s] CUSTOMER: Sir, actually, what the requirement is, we deal in iron, iron bars, and cement. (सर एक्चुअली मैं, क्या रिक्वायरमेंट है, हम आयरन, आयरन बार्स और सीमेंट में डील करते हैं।)\n[20s] AGENT: Okay. (ओके।)\n[20s] CUSTOMER: Like I was exploring your platform, so I probably felt that there is potential here for JSW. (लाइक आई वास एक्सप्लोरिंग योर प्लेटफार्म तो मुझे शायद लगा कि यहां पर पोटेंशियल है JSW का।)\n[24s] AGENT: Yes sir, if, we also do cement by the way, there's no such thing. (हां सर, अगर, हम सीमेंट भी करते हैं वैसे तो, ऐसा कोई ये नहीं है।)\n[27s] CUSTOMER: So, like, how is it with you? If I order from your platform, will I order it like, as a dealer, or what is your channel for sending it? (तो लाइक आपका कैसा है कि मैं आपके प्लेटफार्म से मंगाऊंगा तो वो लाइक एज अ डीलर मैं मंगाऊंगा या क्या चैनल है आपका भेजने का?)\n[32s] AGENT: Sir, see, we have stockyards at multiple locations. Do you need this material in Haryana right now? (सर देखिए हमारे स्टॉकयार्ड्स तो रहते हैं मल्टीपल लोकेशंस पे। अभी आपको ये हरियाणा में चाहिए क्या मटेरियल?)\n[35s] CUSTOMER: In Haryana, in Yamunanagar. Yamunanagar is my district. (हरियाणा में यमुनानगर में। यमुनानगर डिस्ट्रिक्ट है मेरा।)\n[38s] AGENT: Okay, okay. So how it is, right now my stockyard is in Ghaziabad, generally. But if, for example, we sometimes don't get the material, then we talk to our distributor. For a special basis, then we supply it to you from there, from the distributor. (ओके ओके। तो कैसा है अभी तो मेरा गाजियाबाद में स्टॉकयार्ड है, जनरली। लेकिन अगर फॉर एग्जांपल हमें कभी-कभी नहीं मिलता मटेरियल, तो हम तब अपने डिस्ट्रीब्यूटर से बात करते हैं। कि फॉर स्पेशल स्पेशल बेसिस के लिए, तब हम आपको उधर से सप्लाई करते हैं डिस्ट्रीब्यूटर से।)\n[46s] CUSTOMER: You will supply through a distributor? So who will charge me? The distributor or the company? (डिस्ट्रीब्यूटर के थ्रू सप्लाई करोगे? तो चार्ज मुझे कौन करेगा? डिस्ट्रीब्यूटर करेगा या कंपनी करेगी?)\n[49s] AGENT: The company does it, sir. The distributor, the distributor will be us only, our own distributor, it's a JSW distributor, not an external distributor. (कंपनी करती है सर। डिस्ट्रीब्यूटर, डिस्ट्रीब्यूटर तो हम ही देगा, हमारा ही डिस्ट्रीब्यूटर, JSW का ही डिस्ट्रीब्यूटर रहता है, वो कोई बाहर का डिस्ट्रीब्यूटर नहीं होता।)\n[53s] CUSTOMER: Okay. (ओके।)\n[54s] AGENT: Like JSW has tie-ups with distributors, they are ours only. We are also from JSW. So they give us direct material. (जैसे JSW का जैसे डिस्ट्रीब्यूटर्स के साथ टाई अप होता है ना, वो हमारे ही हैं। हम भी JSW के ही हैं। तो हमें देते हैं डायरेक्ट मटेरियल।)\n[59s] CUSTOMER: Okay. So like right now, for me, like all the things listed on your platform, Ultratech cement is also listed there and (ओके। तो जैसे अभी मेरे को, लाइक आपके प्लेटफार्म पर जितनी चीजें लिस्टेड हैं, अल्ट्राटेक सीमेंट भी लिस्ट हो रखा है वहां पर और)\n[102s] AGENT: Yes, yes, yes. (हां हां हां।)\n[103s] CUSTOMER: besides this, there are JSW bars anyway. So what will happen with this, will I have to take separate dealerships for everything, or will it be a single dealership, or will I have to pay something in advance, how does it work? (इसके अलावा JSW बार्स तो है ही। तो इसका क्या होगा कि मुझे सारे की अलग-अलग डीलरशिप लेनी पड़ेगी या फिर एक ही डीलरशिप होगी या कुछ पे करना पड़ेगा एडवांस, कैसे रहता है?)\n[107s] AGENT: It's advance only, sir, for the first one or two transactions. That... And what was your other question, by the way? (एडवांस ही रहता है सर, स्टार्टिंग के एक दो ट्रांजैक्शंस के लिए। उस और जो दूसरा क्वेश्चन क्या था आपका वैसे?)\n[111s] CUSTOMER: There are many things listed on your platform, a lot of goods. So for each one individually, uh, I mean, it's like, for example, we currently have a dealership for one cement, X cement. For that, we have given one lakh rupees to the company as a security deposit. And after that, the goods keep coming to you and it gets billed and you keep paying. (आपके प्लेटफार्म पर काफी सारे चीजें लिस्टेड हैं, काफी सामान है। तो हर एक के लिए इंडिविजुअली, अह मतलब जैसे ऐसा होता है ना कि जैसे मैंने, जैसे हमारे पास अभी एक सीमेंट की डीलरशिप है, एक्स सीमेंट की। तो उसको हमने एक लाख रुपए कंपनी में एज अ वो सिक्योरिटी डिपॉजिट होता है। और उसके बाद आपके पास माल आता रहता है और उसकी बिलिंग होती है और आप पे करते रहते हो।)\n[121s] AGENT: Hmm. (हम्म।)\n[122s] CUSTOMER: Is there something like this, that our current method is, a nine-ton or twelve-ton truck comes. (इस तरीके का कुछ ऐसा रहता है कि जो करंट तरीका हमारा मतलब नौ टन या बारह टन की गाड़ी आती है।)\n[124s] AGENT: Yes, yes. (हां हां।)\n[125s] CUSTOMER: Which is probably the biggest truck over here. Nine or twelve tons. So that comes and we get a payback period of about fifteen days. Fifteen to twenty days. According to that. (जो कि मतलब सबसे बड़ी गाड़ी शायद वही होती है हमारे इधर तो। नौ या बारह टन। तो वो आती है और उसमें हमें कुछ पंद्रह दिन का पेबैक पीरियड होता है। पंद्रह से बीस दिन। उसके हिसाब से।)\n[130s] AGENT: Sir, see how it works with us, I'll explain. The first is against a PI, our proforma invoice is released when you confirm the order according to the price. When you get that proforma invoice, you can either make the full payment at once, or you will pay 50% and 50% at the time of delivery, meaning when my truck is leaving. Then you will receive the material, you will receive it after that. Because this is for the first two transactions. After that, we can, you know, also provide credit, or if you want to do channel financing or a letter of credit, we provide all that, there's no issue. (सर देखिए हमारा कैसा रहता है, मैं आपको समझाता हूं। पहला जो रहता है पीआई के अगेंस्ट, हमारा परफॉर्मा इनवॉइस एक रिलीज होता है जब आप ऑर्डर कंफर्म करते हैं प्राइस के अकॉर्डिंग। जब वो आपको परफॉर्मा इनवॉइस मिलेगा, आप या तो आप पूरा पेमेंट कर सकते हैं एक साथ, या फिर आप फिफ्टी परसेंट पेमेंट करेंगे और फिफ्टी परसेंट डिलीवरी के टाइम, मतलब जब मेरी गाड़ी निकल रही होगी। तो आपको मटेरियल तभी रिसीव हो जाएगी, उसके बाद रिसीव हो जाएगा। क्योंकि क्या रहता है ये फर्स्ट टू ट्रांजैक्शंस के लिए होता है। उसके बाद हम हमारे, मतलब बोलते हैं ना, क्रेडिट भी प्रोवाइड कर सकते हैं या फिर अगर आप चैनल फाइनेंसिंग करना चाहेंगे या लेटर ऑफ क्रेडिट, वो सब भी हम देते हैं, ऐसा कोई इशू नहीं।)\n[146s] CUSTOMER: What is the time period in that? (कितना टाइम पीरियड रहता है उसमें?)\n[148s] AGENT: Sir, uh, the minimum is 30 days. I'll do one thing, I'll also get you to speak with our finance team when you want to know in more detail. (सर, अह, मिनिमम तो थर्टी डेज का रहता ही है। मैं एक बार है ना, एक काम करूंगा, अपनी आपकी फाइनेंस टीम से भी मेरी बात करवा दूंगा जब आपको और डिटेल में जानना हो।)\n[153s] CUSTOMER: Yes. So sure. (जी। तो श्योर।)\n[154s] AGENT: I'll do one thing, I (एक काम करता हूं, मैं)\n[155s] CUSTOMER: And like in these 30 days, what (और लाइक ये थर्टी डेज में क्या)\n[156s] AGENT: Hmm? I, I'll also send you my WhatsApp number. Whatever your steel requirement is, just send it to me once. I will check and tell you if I have the material available or not. We can talk further, discuss. (हम्म? मैं, मैं अपना व्हाट्सएप भी आपको एक डाल देता हूं नंबर। आपका जो भी अगर स्टील का रिक्वायरमेंट है, आप मुझे एक बार डाल दीजिए। मैं चेक करके बता दूंगा कि मेरे पास अवेलेबल है कि नहीं मटेरियल। हम आगे बात, डिस्कस कर सकते हैं।)\n[163s] CUSTOMER: Is it available sometimes, sir? (अभी कभी रहता है सर आपका?)\n[164s] AGENT: Yes? (जी?)\n[165s] CUSTOMER: Yes, tell me, tell me. (हां बोलिए बोलिए।)\n[166s] CUSTOMER: I was asking, which is your lowest-priced steel? What is its name? (मैं ये पूछ रहा था आपका सबसे कम प्राइस वाला स्टील कौन सा है? किस नाम से है?)\n[168s] AGENT: Sir, sir, the lowest priced one, I guess, according to me, is HR. We have hot rolled sheets. (सर, सर सबसे कम वाला तो आई गेस मेरे हिसाब से तो एचआर ही रहता है वैसे तो। हॉट रोल्ड शीट्स होती हैं हमारी।)\n[172s] CUSTOMER: I am talking about iron bars, I mean. (आयरन बार्स की बात कर रहा हूं मैं मतलब।)\n[174s] AGENT: For iron bars, I will have to check because I mostly deal in sheets, sir. So this thing you are saying about bars, I have to check with my team at what rate it is available with me. (आयरन बार्स तो मुझे चेक करना पड़ेगा क्योंकि मैं ज्यादातर सर शीट्स में ही डील करता हूं। तो यह जो आप बोल रहे हैं बार्स वाला, वो मुझे चेक करना पड़ता है मेरी टीम के साथ कि मेरे पास क्या रेट में अवेलेबल है।)\n[179s] CUSTOMER: Yes, please. (हां प्लीज।)\n[180s] AGENT: Whatever it is, I will let you know in the reply. (जो भी रहेगा मैं आपको रिप्लाई में बता दूंगा।)\n[181s] CUSTOMER: WhatsApp me the exact prices I will get. Like this three 'sooth' (व्हाट्सएप कर दीजिए मुझे एग्जैक्ट क्या प्राइसेस पड़ेंगे। लाइक ये तीन सूत)\n[183s] AGENT: Yes, just send me your requirement, that this is your requirement. I will tell you according to that, that this is it. (हां आपका रिक्वायरमेंट मुझे बस डाल दीजिएगा कि आपका यह यह रिक्वायरमेंट है। मैं उसके अकॉर्डिंग आपको बता दूंगा कि यह है।)\n[186s] CUSTOMER: I will, you just send me a 'hi' on WhatsApp, I will send you all the sizes. Yes, that these are the sizes we have. (मैं आपके पास, आप मुझे व्हाट्सएप पर हाय कर दीजिए, मैं आपको सारे जो साइज है ना, वो डाल दूंगा। हां, कि ये साइज होंगे हमारे पास।)\n[190s] AGENT: And (और)\n[190s] CUSTOMER: And along with that, I will get to know about Ultratech cement, what the situation will be there. (और साथ ही अल्ट्राटेक सीमेंट का मुझे पता लग जाएगा कि वहां पर क्या रहेगा।)\n[193s] AGENT: Okay sir, absolutely. I have just sent you on WhatsApp, uh, just give me a minute. What happened? (ठीक है सर, बिल्कुल। मैं अभी आपको डाल दिया हूं व्हाट्सएप, अह जस्ट गिव मी अ मिनट। क्या हो गया?)\n[197s] CUSTOMER: Like if I buy iron bars from you, as my current supplier is also a good company in India. From there, I have their dealership for iron bars. If I leave them and start taking from you, what benefit will I get? In price or what benefits or what (जैसे मैं आयरन बार्स अगर आपसे खरीदता हूं, जैसे अभी मेरा जो करंट सप्लायर है, वो भी एक अच्छी कंपनी है इंडिया की। वहां से मैं उनकी, मेरे पास उनकी डीलरशिप है आयरन बार्स की। अगर उनको छोड़ के मैं जैसे आपसे लेने लगता हूं, तो इसका मुझे क्या बेनिफिट होगा? कि प्राइस में या क्या बेनिफिट्स में या फिर या क्या)\n[205s] AGENT: Sir, the benefit is that first, you can get the material on credit. Second is that you will be connected through the medium of JSW. So what will happen is, if you ever have to place a plant order, JSW mostly entertains only big dealers. So if you work through us, in the future, we can get you orders from the plant as well, direct material. (सर बेनिफिट तो यही है कि पहले तो क्रेडिट तो, क्रेडिट पे मिल सकता है आपको मटेरियल। दूसरा यह है कि आप JSW के माध्यम, मतलब आप कनेक्ट हो जाएंगे। तो उससे क्या होगा, कभी आपको अगर प्लांट ऑर्डर भी लगाना हो, तो JSW क्या है, ज्यादातर वो बड़े डीलर्स को ही एंटरटेन करता है। तो आप अगर हमारे थ्रू वर्क करेंगे, तो फ्यूचर में हम आपको प्लांट से भी ऑर्डर दिलवा सकते हैं मटेरियल, डायरेक्ट।)\n[216s] CUSTOMER: Okay, from the plant. Besides this, any benefits from the company's side, schemes, all that (ठीक है, प्लांट के पास। इसके अलावा कुछ कंपनी की तरफ से बेनिफिट्स, स्कीम्स, सभी)\n[219s] AGENT: And sir, yes, the benefits are also that you will get an MTC, with a test certificate. If you ever find that the material is bad or, you know, something... then you can connect with us directly, we are connected 24 hours. If there is any issue, we will refund you for the material. (और सर, हां, बेनिफिट्स तो सर यह भी हैं कि आपको एमटीसी मिलेगा, टेस्ट सर्टिफिकेट के साथ। कभी आपको कभी यह आया कि मतलब खराब मटेरियल है या फिर मतलब कुछ मतलब तो आप हमारे को कनेक्ट कर सकते हैं डायरेक्ट, ट्वेंटी फोर आवर्स कनेक्टेड है। कोई भी इशू रहा, हम आपको रिफंड कर देंगे मटेरियल।)\n[229s] CUSTOMER: Okay, okay. Alright, I will (ओके ओके। ठीक है, मैं आपको)\n[230s] AGENT: These are all the benefits, sir. (ये सब बेनिफिट्स हैं सर।)\n[231s] CUSTOMER: Yes, I will send you the sizes once, I'll WhatsApp them. And besides that, if you have a company officer in my area, in the Yamunanagar, Ambala area, then if you... (जी, मैं एक बार आपको साइज भेज देता हूं, व्हाट्सएप कर देता हूं। और उसके अलावा अगर आपका मेरे एरिया में, यमुनानगर, अंबाला के एरिया में अगर आपका कोई कंपनी ऑफिसर है वहां पर, तो अगर आप उसको)\n[236s] AGENT: Yes, I will send him if there is someone, I will (हां मैं भेज दूंगा अगर कोई रहा तो मैं)\n[238s] CUSTOMER: We can sit and talk in-person much better. (इन पर्सन बैठ के काफी अच्छे से बात हो सकती है।)\n[240s] AGENT: No sir, that's right. Okay, I will arrange the conversation for you. (नहीं सर, बराबर। ठीक है, मैं बात करवा दूंगा आपकी।)\n[242s] CUSTOMER: Okay, please drop a 'hi' on WhatsApp, I will send you the sizes. (ठीक है, आप प्लीज व्हाट्सएप पर हाय ड्रॉप कर दीजिए, मैं आपको साइज भेज देता हूं।)\n[244s] AGENT: Okay sir, okay. (ठीक है सर, ठीक है।)\n[246s] CUSTOMER: Okay sir. Bye. (ठीक है सर। बाय।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 62, "connected": 1, "audio_notes": "clear: The audio quality is good with minimal background noise.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "62 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must lead the call with proactive discovery questions to understand the customer's business, instead of only reacting to their questions and waiting for them to volunteer information.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "not_in_stockyard", "supply_details": "Agent primarily deals in sheets and was unsure about the availability and price of iron bars, stating he would need to check with his team, implying it is not in his regular stockyard.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a hardware and materials trader from Yamunanagar, registered to explore sourcing iron bars and cement. He asked detailed questions about JSW's business model, payment terms, and benefits versus his current supplier. The agent answered the customer's questions but failed to conduct structured discovery or capture a specific requirement. The call ended with the customer agreeing to send his material requirements via WhatsApp, with no firm follow-up scheduled.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had probably registered on our platform the day before yesterday, this call is regarding that, to ask if you have any requirement for steel, sir?\", \"comment\": \"The agent provided a warm, contextual opening that explained the reason for the call without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Hello, Sharma Hardware store?... Do you need this material in Haryana right now?... I'll also send you my WhatsApp number.\", \"comment\": \"The agent confirmed company name and procurement city. Decision-maker involvement was clear from context, and a contact method for quotes (WhatsApp) was established.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"a nine-ton or twelve-ton truck comes.\", \"comment\": \"The agent failed to drive discovery, hitting only 3 of 8 questions. Business type, a rough quantity, and current payment terms were volunteered by the customer, but the agent did not proactively ask about brands, JSW buying history, or pain points.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"Sir, see, we have stockyards at multiple locations... you will get an MTC, with a test certificate.\", \"comment\": \"The agent explained the role of the stockyard, the process for payment, and the benefit of receiving a Test Certificate, covering the core 'how it works' intent.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whatever your steel requirement is, just send it to me once. I will check and tell you if I have the material available or not.\", \"comment\": \"The agent did not capture the material specification on the call, instead deferring it to WhatsApp without scheduling a specific follow-up time.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, please drop a 'hi' on WhatsApp, I will send you the sizes.\", \"comment\": \"The call ended with a vague next step reliant on the customer (sending requirements on WhatsApp), not one of the three required closure outcomes.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must lead the call with proactive discovery questions to understand the customer's business, instead of only reacting to their questions and waiting for them to volunteer information.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent primarily deals in sheets and was unsure about the availability and price of iron bars, stating he would need to check with his team, implying it is not in his regular stockyard.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"If I leave them and start taking from you, what benefit will I get?\", \"response\": \"Sir, the benefit is that first, you can get the material on credit... Second is that you will be connected through the medium of JSW... you will get an MTC, with a test certificate.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"I was asking, which is your lowest-priced steel? What is its name?\", \"response\": \"For iron bars, I will have to check because I mostly deal in sheets, sir... I have to check with my team at what rate it is available with me.\"}], \"call_summary\": \"The customer, a hardware and materials trader from Yamunanagar, registered to explore sourcing iron bars and cement. He asked detailed questions about JSW's business model, payment terms, and benefits versus his current supplier. The agent answered the customer's questions but failed to conduct structured discovery or capture a specific requirement. The call ended with the customer agreeing to send his material requirements via WhatsApp, with no firm follow-up scheduled.\"}", "error": null, "latency_ms": 48547, "input_tokens": 6422, "output_tokens": 1146, "created_at": "2026-09-25 11:52:37", "sentiment": "positive", "sentiment_score": 0.433, "sentiment_confidence": "high", "pos": 22, "neg": 12, "lex_hits": 28, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.467, "agent_talk_sec": 105.8, "customer_talk_sec": 120.9, "dead_air_sec": 148.3, "longest_monologue_sec": 15.8, "agent_wpm": 360.7, "interruptions": 0, "agent_turns": 30, "customer_turns": 32, "discovery_qs": 7, "words_agent": 636, "words_customer": 500, "monologue_heavy": 0, "turns": [ { "ucid": "21112178980389141", "idx": 0, "speaker": "customer", "start_s": 5.1, "end_s": 5.5, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178980389141", "idx": 1, "speaker": "agent", "start_s": 6.1, "end_s": 7.3, "text_en": "Hello, Sharma Hardware store?", "text_native": "हेलो शर्मा हार्डवेयर स्टोर?" }, { "ucid": "21112178980389141", "idx": 2, "speaker": "customer", "start_s": 7.7, "end_s": 8.0, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178980389141", "idx": 3, "speaker": "agent", "start_s": 8.5, "end_s": 10.8, "text_en": "Uh sir, hello, I am Aditya Pandey calling from JSW.", "text_native": "अह सर जी नमस्ते, मैं आदित्य पांडे बोल रहा था JSW से।" }, { "ucid": "21112178980389141", "idx": 4, "speaker": "customer", "start_s": 11.3, "end_s": 11.9, "text_en": "Yes, tell me.", "text_native": "जी, बोलिए।" }, { "ucid": "21112178980389141", "idx": 5, "speaker": "agent", "start_s": 12.3, "end_s": 16.5, "text_en": "Sir, you had probably registered on our platform the day before yesterday, this call is regarding that, to ask if you have any requirement for steel, sir?", "text_native": "सर जी हमारे प्लेटफार्म पर आपने शायद परसों रजिस्टर किया था, उसी के रिगार्डिंग कॉल था कि आपका कुछ रिक्वायरमेंट रहता है क्या सर स्टील का?" }, { "ucid": "21112178980389141", "idx": 6, "speaker": "customer", "start_s": 16.8, "end_s": 20.0, "text_en": "Sir, actually, what the requirement is, we deal in iron, iron bars, and cement.", "text_native": "सर एक्चुअली मैं, क्या रिक्वायरमेंट है, हम आयरन, आयरन बार्स और सीमेंट में डील करते हैं।" }, { "ucid": "21112178980389141", "idx": 7, "speaker": "agent", "start_s": 20.0, "end_s": 20.4, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178980389141", "idx": 8, "speaker": "customer", "start_s": 20.4, "end_s": 23.8, "text_en": "Like I was exploring your platform, so I probably felt that there is potential here for JSW.", "text_native": "लाइक आई वास एक्सप्लोरिंग योर प्लेटफार्म तो मुझे शायद लगा कि यहां पर पोटेंशियल है JSW का।" }, { "ucid": "21112178980389141", "idx": 9, "speaker": "agent", "start_s": 23.8, "end_s": 26.3, "text_en": "Yes sir, if, we also do cement by the way, there's no such thing.", "text_native": "हां सर, अगर, हम सीमेंट भी करते हैं वैसे तो, ऐसा कोई ये नहीं है।" }, { "ucid": "21112178980389141", "idx": 10, "speaker": "customer", "start_s": 26.8, "end_s": 31.1, "text_en": "So, like, how is it with you? If I order from your platform, will I order it like, as a dealer, or what is your channel for sending it?", "text_native": "तो लाइक आपका कैसा है कि मैं आपके प्लेटफार्म से मंगाऊंगा तो वो लाइक एज अ डीलर मैं मंगाऊंगा या क्या चैनल है आपका भेजने का?" }, { "ucid": "21112178980389141", "idx": 11, "speaker": "agent", "start_s": 31.5, "end_s": 35.0, "text_en": "Sir, see, we have stockyards at multiple locations. Do you need this material in Haryana right now?", "text_native": "सर देखिए हमारे स्टॉकयार्ड्स तो रहते हैं मल्टीपल लोकेशंस पे। अभी आपको ये हरियाणा में चाहिए क्या मटेरियल?" }, { "ucid": "21112178980389141", "idx": 12, "speaker": "customer", "start_s": 35.2, "end_s": 37.2, "text_en": "In Haryana, in Yamunanagar. Yamunanagar is my district.", "text_native": "हरियाणा में यमुनानगर में। यमुनानगर डिस्ट्रिक्ट है मेरा।" }, { "ucid": "21112178980389141", "idx": 13, "speaker": "agent", "start_s": 37.6, "end_s": 45.8, "text_en": "Okay, okay. So how it is, right now my stockyard is in Ghaziabad, generally. But if, for example, we sometimes don't get the material, then we talk to our distributor. For a special basis, then we supply it to you from there, from the distributor.", "text_native": "ओके ओके। तो कैसा है अभी तो मेरा गाजियाबाद में स्टॉकयार्ड है, जनरली। लेकिन अगर फॉर एग्जांपल हमें कभी-कभी नहीं मिलता मटेरियल, तो हम तब अपने डिस्ट्रीब्यूटर से बात करते हैं। कि फॉर स्पेशल स्पेशल बेसिस के लिए, तब हम आपको उधर से सप्लाई करते हैं डिस्ट्रीब्यूटर से।" }, { "ucid": "21112178980389141", "idx": 14, "speaker": "customer", "start_s": 45.9, "end_s": 48.6, "text_en": "You will supply through a distributor? So who will charge me? The distributor or the company?", "text_native": "डिस्ट्रीब्यूटर के थ्रू सप्लाई करोगे? तो चार्ज मुझे कौन करेगा? डिस्ट्रीब्यूटर करेगा या कंपनी करेगी?" }, { "ucid": "21112178980389141", "idx": 15, "speaker": "agent", "start_s": 48.8, "end_s": 52.9, "text_en": "The company does it, sir. The distributor, the distributor will be us only, our own distributor, it's a JSW distributor, not an external distributor.", "text_native": "कंपनी करती है सर। डिस्ट्रीब्यूटर, डिस्ट्रीब्यूटर तो हम ही देगा, हमारा ही डिस्ट्रीब्यूटर, JSW का ही डिस्ट्रीब्यूटर रहता है, वो कोई बाहर का डिस्ट्रीब्यूटर नहीं होता।" }, { "ucid": "21112178980389141", "idx": 16, "speaker": "customer", "start_s": 53.3, "end_s": 53.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178980389141", "idx": 17, "speaker": "agent", "start_s": 53.6, "end_s": 58.1, "text_en": "Like JSW has tie-ups with distributors, they are ours only. We are also from JSW. So they give us direct material.", "text_native": "जैसे JSW का जैसे डिस्ट्रीब्यूटर्स के साथ टाई अप होता है ना, वो हमारे ही हैं। हम भी JSW के ही हैं। तो हमें देते हैं डायरेक्ट मटेरियल।" }, { "ucid": "21112178980389141", "idx": 18, "speaker": "customer", "start_s": 58.6, "end_s": 102.1, "text_en": "Okay. So like right now, for me, like all the things listed on your platform, Ultratech cement is also listed there and", "text_native": "ओके। तो जैसे अभी मेरे को, लाइक आपके प्लेटफार्म पर जितनी चीजें लिस्टेड हैं, अल्ट्राटेक सीमेंट भी लिस्ट हो रखा है वहां पर और" }, { "ucid": "21112178980389141", "idx": 19, "speaker": "agent", "start_s": 102.1, "end_s": 102.7, "text_en": "Yes, yes, yes.", "text_native": "हां हां हां।" }, { "ucid": "21112178980389141", "idx": 20, "speaker": "customer", "start_s": 102.7, "end_s": 106.8, "text_en": "besides this, there are JSW bars anyway. So what will happen with this, will I have to take separate dealerships for everything, or will it be a single dealership, or will I have to pay something in advance, how does it work?", "text_native": "इसके अलावा JSW बार्स तो है ही। तो इसका क्या होगा कि मुझे सारे की अलग-अलग डीलरशिप लेनी पड़ेगी या फिर एक ही डीलरशिप होगी या कुछ पे करना पड़ेगा एडवांस, कैसे रहता है?" }, { "ucid": "21112178980389141", "idx": 21, "speaker": "agent", "start_s": 107.1, "end_s": 110.6, "text_en": "It's advance only, sir, for the first one or two transactions. That... And what was your other question, by the way?", "text_native": "एडवांस ही रहता है सर, स्टार्टिंग के एक दो ट्रांजैक्शंस के लिए। उस और जो दूसरा क्वेश्चन क्या था आपका वैसे?" }, { "ucid": "21112178980389141", "idx": 22, "speaker": "customer", "start_s": 110.9, "end_s": 121.0, "text_en": "There are many things listed on your platform, a lot of goods. So for each one individually, uh, I mean, it's like, for example, we currently have a dealership for one cement, X cement. For that, we have given one lakh rupees to the company as a security deposit. And after that, the goods keep coming to you and it gets billed and you keep paying.", "text_native": "आपके प्लेटफार्म पर काफी सारे चीजें लिस्टेड हैं, काफी सामान है। तो हर एक के लिए इंडिविजुअली, अह मतलब जैसे ऐसा होता है ना कि जैसे मैंने, जैसे हमारे पास अभी एक सीमेंट की डीलरशिप है, एक्स सीमेंट की। तो उसको हमने एक लाख रुपए कंपनी में एज अ वो सिक्योरिटी डिपॉजिट होता है। और उसके बाद आपके पास माल आता रहता है और उसकी बिलिंग होती है और आप पे करते रहते हो।" }, { "ucid": "21112178980389141", "idx": 23, "speaker": "agent", "start_s": 121.0, "end_s": 121.3, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178980389141", "idx": 24, "speaker": "customer", "start_s": 121.6, "end_s": 124.1, "text_en": "Is there something like this, that our current method is, a nine-ton or twelve-ton truck comes.", "text_native": "इस तरीके का कुछ ऐसा रहता है कि जो करंट तरीका हमारा मतलब नौ टन या बारह टन की गाड़ी आती है।" }, { "ucid": "21112178980389141", "idx": 25, "speaker": "agent", "start_s": 124.4, "end_s": 124.8, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178980389141", "idx": 26, "speaker": "customer", "start_s": 125.0, "end_s": 130.0, "text_en": "Which is probably the biggest truck over here. Nine or twelve tons. So that comes and we get a payback period of about fifteen days. Fifteen to twenty days. According to that.", "text_native": "जो कि मतलब सबसे बड़ी गाड़ी शायद वही होती है हमारे इधर तो। नौ या बारह टन। तो वो आती है और उसमें हमें कुछ पंद्रह दिन का पेबैक पीरियड होता है। पंद्रह से बीस दिन। उसके हिसाब से।" }, { "ucid": "21112178980389141", "idx": 27, "speaker": "agent", "start_s": 130.0, "end_s": 145.8, "text_en": "Sir, see how it works with us, I'll explain. The first is against a PI, our proforma invoice is released when you confirm the order according to the price. When you get that proforma invoice, you can either make the full payment at once, or you will pay 50% and 50% at the time of delivery, meaning when my truck is leaving. Then you will receive the material, you will receive it after that. Because this is for the first two transactions. After that, we can, you know, also provide credit, or if you want to do channel financing or a letter of credit, we provide all that, there's no issue.", "text_native": "सर देखिए हमारा कैसा रहता है, मैं आपको समझाता हूं। पहला जो रहता है पीआई के अगेंस्ट, हमारा परफॉर्मा इनवॉइस एक रिलीज होता है जब आप ऑर्डर कंफर्म करते हैं प्राइस के अकॉर्डिंग। जब वो आपको परफॉर्मा इनवॉइस मिलेगा, आप या तो आप पूरा पेमेंट कर सकते हैं एक साथ, या फिर आप फिफ्टी परसेंट पेमेंट करेंगे और फिफ्टी परसेंट डिलीवरी के टाइम, मतलब जब मेरी गाड़ी निकल रही होगी। तो आपको मटेरियल तभी रिसीव हो जाएगी, उसके बाद रिसीव हो जाएगा। क्योंकि क्या रहता है ये फर्स्ट टू ट्रांजैक्शंस के लिए होता है। उसके बाद हम हमारे, मतलब बोलते हैं ना, क्रेडिट भी प्रोवाइड कर सकते हैं या फिर अगर आप चैनल फाइनेंसिंग करना चाहेंगे या लेटर ऑफ क्रेडिट, वो सब भी हम देते हैं, ऐसा कोई इशू नहीं।" }, { "ucid": "21112178980389141", "idx": 28, "speaker": "customer", "start_s": 146.1, "end_s": 147.3, "text_en": "What is the time period in that?", "text_native": "कितना टाइम पीरियड रहता है उसमें?" }, { "ucid": "21112178980389141", "idx": 29, "speaker": "agent", "start_s": 147.7, "end_s": 152.8, "text_en": "Sir, uh, the minimum is 30 days. I'll do one thing, I'll also get you to speak with our finance team when you want to know in more detail.", "text_native": "सर, अह, मिनिमम तो थर्टी डेज का रहता ही है। मैं एक बार है ना, एक काम करूंगा, अपनी आपकी फाइनेंस टीम से भी मेरी बात करवा दूंगा जब आपको और डिटेल में जानना हो।" }, { "ucid": "21112178980389141", "idx": 30, "speaker": "customer", "start_s": 152.8, "end_s": 153.8, "text_en": "Yes. So sure.", "text_native": "जी। तो श्योर।" }, { "ucid": "21112178980389141", "idx": 31, "speaker": "agent", "start_s": 154.1, "end_s": 154.9, "text_en": "I'll do one thing, I", "text_native": "एक काम करता हूं, मैं" }, { "ucid": "21112178980389141", "idx": 32, "speaker": "customer", "start_s": 155.0, "end_s": 155.9, "text_en": "And like in these 30 days, what", "text_native": "और लाइक ये थर्टी डेज में क्या" }, { "ucid": "21112178980389141", "idx": 33, "speaker": "agent", "start_s": 156.3, "end_s": 162.8, "text_en": "Hmm? I, I'll also send you my WhatsApp number. Whatever your steel requirement is, just send it to me once. I will check and tell you if I have the material available or not. We can talk further, discuss.", "text_native": "हम्म? मैं, मैं अपना व्हाट्सएप भी आपको एक डाल देता हूं नंबर। आपका जो भी अगर स्टील का रिक्वायरमेंट है, आप मुझे एक बार डाल दीजिए। मैं चेक करके बता दूंगा कि मेरे पास अवेलेबल है कि नहीं मटेरियल। हम आगे बात, डिस्कस कर सकते हैं।" }, { "ucid": "21112178980389141", "idx": 34, "speaker": "customer", "start_s": 163.0, "end_s": 164.0, "text_en": "Is it available sometimes, sir?", "text_native": "अभी कभी रहता है सर आपका?" }, { "ucid": "21112178980389141", "idx": 35, "speaker": "agent", "start_s": 164.4, "end_s": 164.7, "text_en": "Yes?", "text_native": "जी?" }, { "ucid": "21112178980389141", "idx": 36, "speaker": "customer", "start_s": 165.0, "end_s": 165.6, "text_en": "Yes, tell me, tell me.", "text_native": "हां बोलिए बोलिए।" }, { "ucid": "21112178980389141", "idx": 37, "speaker": "customer", "start_s": 165.9, "end_s": 168.0, "text_en": "I was asking, which is your lowest-priced steel? What is its name?", "text_native": "मैं ये पूछ रहा था आपका सबसे कम प्राइस वाला स्टील कौन सा है? किस नाम से है?" }, { "ucid": "21112178980389141", "idx": 38, "speaker": "agent", "start_s": 168.4, "end_s": 171.6, "text_en": "Sir, sir, the lowest priced one, I guess, according to me, is HR. We have hot rolled sheets.", "text_native": "सर, सर सबसे कम वाला तो आई गेस मेरे हिसाब से तो एचआर ही रहता है वैसे तो। हॉट रोल्ड शीट्स होती हैं हमारी।" }, { "ucid": "21112178980389141", "idx": 39, "speaker": "customer", "start_s": 172.1, "end_s": 173.4, "text_en": "I am talking about iron bars, I mean.", "text_native": "आयरन बार्स की बात कर रहा हूं मैं मतलब।" }, { "ucid": "21112178980389141", "idx": 40, "speaker": "agent", "start_s": 173.6, "end_s": 178.8, "text_en": "For iron bars, I will have to check because I mostly deal in sheets, sir. So this thing you are saying about bars, I have to check with my team at what rate it is available with me.", "text_native": "आयरन बार्स तो मुझे चेक करना पड़ेगा क्योंकि मैं ज्यादातर सर शीट्स में ही डील करता हूं। तो यह जो आप बोल रहे हैं बार्स वाला, वो मुझे चेक करना पड़ता है मेरी टीम के साथ कि मेरे पास क्या रेट में अवेलेबल है।" }, { "ucid": "21112178980389141", "idx": 41, "speaker": "customer", "start_s": 179.1, "end_s": 179.6, "text_en": "Yes, please.", "text_native": "हां प्लीज।" }, { "ucid": "21112178980389141", "idx": 42, "speaker": "agent", "start_s": 179.6, "end_s": 180.8, "text_en": "Whatever it is, I will let you know in the reply.", "text_native": "जो भी रहेगा मैं आपको रिप्लाई में बता दूंगा।" }, { "ucid": "21112178980389141", "idx": 43, "speaker": "customer", "start_s": 181.0, "end_s": 182.8, "text_en": "WhatsApp me the exact prices I will get. Like this three 'sooth'", "text_native": "व्हाट्सएप कर दीजिए मुझे एग्जैक्ट क्या प्राइसेस पड़ेंगे। लाइक ये तीन सूत" }, { "ucid": "21112178980389141", "idx": 44, "speaker": "agent", "start_s": 182.8, "end_s": 185.8, "text_en": "Yes, just send me your requirement, that this is your requirement. I will tell you according to that, that this is it.", "text_native": "हां आपका रिक्वायरमेंट मुझे बस डाल दीजिएगा कि आपका यह यह रिक्वायरमेंट है। मैं उसके अकॉर्डिंग आपको बता दूंगा कि यह है।" }, { "ucid": "21112178980389141", "idx": 45, "speaker": "customer", "start_s": 185.9, "end_s": 189.8, "text_en": "I will, you just send me a 'hi' on WhatsApp, I will send you all the sizes. Yes, that these are the sizes we have.", "text_native": "मैं आपके पास, आप मुझे व्हाट्सएप पर हाय कर दीजिए, मैं आपको सारे जो साइज है ना, वो डाल दूंगा। हां, कि ये साइज होंगे हमारे पास।" }, { "ucid": "21112178980389141", "idx": 46, "speaker": "agent", "start_s": 189.8, "end_s": 190.1, "text_en": "And", "text_native": "और" }, { "ucid": "21112178980389141", "idx": 47, "speaker": "customer", "start_s": 190.5, "end_s": 192.8, "text_en": "And along with that, I will get to know about Ultratech cement, what the situation will be there.", "text_native": "और साथ ही अल्ट्राटेक सीमेंट का मुझे पता लग जाएगा कि वहां पर क्या रहेगा।" }, { "ucid": "21112178980389141", "idx": 48, "speaker": "agent", "start_s": 193.2, "end_s": 196.6, "text_en": "Okay sir, absolutely. I have just sent you on WhatsApp, uh, just give me a minute. What happened?", "text_native": "ठीक है सर, बिल्कुल। मैं अभी आपको डाल दिया हूं व्हाट्सएप, अह जस्ट गिव मी अ मिनट। क्या हो गया?" }, { "ucid": "21112178980389141", "idx": 49, "speaker": "customer", "start_s": 196.9, "end_s": 204.8, "text_en": "Like if I buy iron bars from you, as my current supplier is also a good company in India. From there, I have their dealership for iron bars. If I leave them and start taking from you, what benefit will I get? In price or what benefits or what", "text_native": "जैसे मैं आयरन बार्स अगर आपसे खरीदता हूं, जैसे अभी मेरा जो करंट सप्लायर है, वो भी एक अच्छी कंपनी है इंडिया की। वहां से मैं उनकी, मेरे पास उनकी डीलरशिप है आयरन बार्स की। अगर उनको छोड़ के मैं जैसे आपसे लेने लगता हूं, तो इसका मुझे क्या बेनिफिट होगा? कि प्राइस में या क्या बेनिफिट्स में या फिर या क्या" }, { "ucid": "21112178980389141", "idx": 50, "speaker": "agent", "start_s": 204.8, "end_s": 215.8, "text_en": "Sir, the benefit is that first, you can get the material on credit. Second is that you will be connected through the medium of JSW. So what will happen is, if you ever have to place a plant order, JSW mostly entertains only big dealers. So if you work through us, in the future, we can get you orders from the plant as well, direct material.", "text_native": "सर बेनिफिट तो यही है कि पहले तो क्रेडिट तो, क्रेडिट पे मिल सकता है आपको मटेरियल। दूसरा यह है कि आप JSW के माध्यम, मतलब आप कनेक्ट हो जाएंगे। तो उससे क्या होगा, कभी आपको अगर प्लांट ऑर्डर भी लगाना हो, तो JSW क्या है, ज्यादातर वो बड़े डीलर्स को ही एंटरटेन करता है। तो आप अगर हमारे थ्रू वर्क करेंगे, तो फ्यूचर में हम आपको प्लांट से भी ऑर्डर दिलवा सकते हैं मटेरियल, डायरेक्ट।" }, { "ucid": "21112178980389141", "idx": 51, "speaker": "customer", "start_s": 216.2, "end_s": 218.6, "text_en": "Okay, from the plant. Besides this, any benefits from the company's side, schemes, all that", "text_native": "ठीक है, प्लांट के पास। इसके अलावा कुछ कंपनी की तरफ से बेनिफिट्स, स्कीम्स, सभी" }, { "ucid": "21112178980389141", "idx": 52, "speaker": "agent", "start_s": 218.6, "end_s": 228.2, "text_en": "And sir, yes, the benefits are also that you will get an MTC, with a test certificate. If you ever find that the material is bad or, you know, something... then you can connect with us directly, we are connected 24 hours. If there is any issue, we will refund you for the material.", "text_native": "और सर, हां, बेनिफिट्स तो सर यह भी हैं कि आपको एमटीसी मिलेगा, टेस्ट सर्टिफिकेट के साथ। कभी आपको कभी यह आया कि मतलब खराब मटेरियल है या फिर मतलब कुछ मतलब तो आप हमारे को कनेक्ट कर सकते हैं डायरेक्ट, ट्वेंटी फोर आवर्स कनेक्टेड है। कोई भी इशू रहा, हम आपको रिफंड कर देंगे मटेरियल।" }, { "ucid": "21112178980389141", "idx": 53, "speaker": "customer", "start_s": 228.6, "end_s": 230.0, "text_en": "Okay, okay. Alright, I will", "text_native": "ओके ओके। ठीक है, मैं आपको" }, { "ucid": "21112178980389141", "idx": 54, "speaker": "agent", "start_s": 230.0, "end_s": 230.8, "text_en": "These are all the benefits, sir.", "text_native": "ये सब बेनिफिट्स हैं सर।" }, { "ucid": "21112178980389141", "idx": 55, "speaker": "customer", "start_s": 230.9, "end_s": 236.2, "text_en": "Yes, I will send you the sizes once, I'll WhatsApp them. And besides that, if you have a company officer in my area, in the Yamunanagar, Ambala area, then if you...", "text_native": "जी, मैं एक बार आपको साइज भेज देता हूं, व्हाट्सएप कर देता हूं। और उसके अलावा अगर आपका मेरे एरिया में, यमुनानगर, अंबाला के एरिया में अगर आपका कोई कंपनी ऑफिसर है वहां पर, तो अगर आप उसको" }, { "ucid": "21112178980389141", "idx": 56, "speaker": "agent", "start_s": 236.2, "end_s": 237.6, "text_en": "Yes, I will send him if there is someone, I will", "text_native": "हां मैं भेज दूंगा अगर कोई रहा तो मैं" }, { "ucid": "21112178980389141", "idx": 57, "speaker": "customer", "start_s": 237.9, "end_s": 239.5, "text_en": "We can sit and talk in-person much better.", "text_native": "इन पर्सन बैठ के काफी अच्छे से बात हो सकती है।" }, { "ucid": "21112178980389141", "idx": 58, "speaker": "agent", "start_s": 239.7, "end_s": 241.4, "text_en": "No sir, that's right. Okay, I will arrange the conversation for you.", "text_native": "नहीं सर, बराबर। ठीक है, मैं बात करवा दूंगा आपकी।" }, { "ucid": "21112178980389141", "idx": 59, "speaker": "customer", "start_s": 241.7, "end_s": 244.0, "text_en": "Okay, please drop a 'hi' on WhatsApp, I will send you the sizes.", "text_native": "ठीक है, आप प्लीज व्हाट्सएप पर हाय ड्रॉप कर दीजिए, मैं आपको साइज भेज देता हूं।" }, { "ucid": "21112178980389141", "idx": 60, "speaker": "agent", "start_s": 244.4, "end_s": 245.2, "text_en": "Okay sir, okay.", "text_native": "ठीक है सर, ठीक है।" }, { "ucid": "21112178980389141", "idx": 61, "speaker": "customer", "start_s": 245.6, "end_s": 246.6, "text_en": "Okay sir. Bye.", "text_native": "ठीक है सर। बाय।" } ], "steps": [ { "ucid": "21112178980389141", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, you had probably registered on our platform the day before yesterday, this call is regarding that, to ask if you have any requirement for steel, sir?", "comment": "The agent provided a warm, contextual opening that explained the reason for the call without being pushy." }, { "ucid": "21112178980389141", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "full", "earned": 1.0, "questions_hit": 4, "evidence": "Hello, Sharma Hardware store?... Do you need this material in Haryana right now?... I'll also send you my WhatsApp number.", "comment": "The agent confirmed company name and procurement city. Decision-maker involvement was clear from context, and a contact method for quotes (WhatsApp) was established." }, { "ucid": "21112178980389141", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 3, "evidence": "a nine-ton or twelve-ton truck comes.", "comment": "The agent failed to drive discovery, hitting only 3 of 8 questions. Business type, a rough quantity, and current payment terms were volunteered by the customer, but the agent did not proactively ask about brands, JSW buying history, or pain points." }, { "ucid": "21112178980389141", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, see, we have stockyards at multiple locations... you will get an MTC, with a test certificate.", "comment": "The agent explained the role of the stockyard, the process for payment, and the benefit of receiving a Test Certificate, covering the core 'how it works' intent." }, { "ucid": "21112178980389141", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Whatever your steel requirement is, just send it to me once. I will check and tell you if I have the material available or not.", "comment": "The agent did not capture the material specification on the call, instead deferring it to WhatsApp without scheduling a specific follow-up time." }, { "ucid": "21112178980389141", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, please drop a 'hi' on WhatsApp, I will send you the sizes.", "comment": "The call ended with a vague next step reliant on the customer (sending requirements on WhatsApp), not one of the three required closure outcomes." } ], "objections": [ { "ucid": "21112178980389141", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "If I leave them and start taking from you, what benefit will I get?", "response": "Sir, the benefit is that first, you can get the material on credit... Second is that you will be connected through the medium of JSW... you will get an MTC, with a test certificate." }, { "ucid": "21112178980389141", "obj_type": "price", "state": "mishandled", "evidence": "I was asking, which is your lowest-priced steel? What is its name?", "response": "For iron bars, I will have to check because I mostly deal in sheets, sir... I have to check with my team at what rate it is available with me." } ], "missed_steps": [ "NR3 Full discovery (8 Qs)", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }