{
  "ucid": "21112178980133851",
  "call_date": "2026-09-19",
  "start_time": "2026-09-19 12:32:18",
  "end_time": "2026-09-19 12:34:49",
  "duration_sec": 151,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf8f21668c257932d59ac9695f8c2f208.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1325,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178980133851__DIAf8f21668c257932d59ac9695f8c2f208.mp3",
  "audio_bytes": 380160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 126.72,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, Nova Maxtech?   (हॅलो, Nova Maxtech?)\n[3s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[4s] AGENT: Hello?   (हॅलो?)\n[5s] CUSTOMER: Hello?   (हॅलो?)\n[5s] AGENT: Hello, yes sir, can you hear my voice?   (हॅलो, हां सर जी, मेरी आवाज आ रही है?)\n[7s] CUSTOMER: Yes sir, I can hear you, tell me.   (हां सर जी, आ रही है, बोलिए।)\n[8s] AGENT: I am Aditya Pandey calling from JSW One.   (मैं आदित्य पांडे बोल रहा था JSW One से।)\n[10s] CUSTOMER: Yes, yes.   (हां हां।)\n[11s] AGENT: Sir, you just did a registration on our platform and created a requirement for E250 grade. This call is regarding that, sir.   (सर जी, हमारे प्लॅटफॉर्म पे अभी आपने एक रजिस्ट्रेशन करके एक रिक्वायरमेंट बनाई थी E250 ग्रेड की। उसी के रिगार्डिंग कॉल था सर।)\n[16s] AGENT: Do you need only 40 kg of this material for now?   (आपको ये मटेरियल सिर्फ 40 kg ही चाहिए क्या अभी के लिए?)\n[19s] CUSTOMER: I was checking the rate, what the rate is, because we use sheets in 1.6 and in 2mm. So I was checking the rate for that, but the rate was not showing there.   (मैं मैं रेट देख रहा था कितने रेट है क्योंकि हम लोग को शीट यूज होता है 1.6 में और 2mm में। तो इसके लिए रेट देख रहा था तो वहां पे रेट दिखा नहीं रहा था।)\n[24s] AGENT: Actually, how it is, sir, is that once you post a requirement, a concerned person, like me, connects with you. I will share the rates with you, there's no issue like that. Whatever the delivered rates are, or we can also show you the pickup for this if it's available at our place, you can, sorry, you can also do a pickup, there's no issue like that.   (Actually में कैसा है सर, जब आप एक बार रिक्वायरमेंट डाल देते हो तो एक कंसर्न पर्सन जैसे मैं हूं आपको कनेक्ट करता है। मैं आपको रेट्स शेयर कर दूंगा, ऐसा कोई इशू नहीं है। जो भी डिलीवर्ड रेट्स होगा या फिर आप इसका हम पिकअप भी दिखा देंगे अगर हमारे यहां अवेलेबल है, आप सॉरी पिकअप भी कर सकते हैं, ऐसा कोई इशू नहीं है।)\n[32s] CUSTOMER: Okay okay. Where is your location?   (ओके ओके। कहां पर है आपका?)\n[34s] AGENT: Sir, it's in Gujarat, Ahmedabad, sir, Sanba.   (सर, गुजरात, अहमदाबाद में है सर, सनबा।)\n[36s] CUSTOMER: Where in Ahmedabad?   (अहमदाबाद में कहां?)\n[37s] AGENT: Sanba.   (सनबा।)\n[38s] CUSTOMER: Chamba?   (चंबा?)\n[39s] AGENT: Yes, yes. Our stockyard is in Sanba.   (हां हां। सनबा में हमारा स्टॉकयार्ड है।)\n[40s] CUSTOMER: Okay, so what is the current rate for this 1.6mm sheet?   (अच्छा, तो क्या रेट चल रहा है इसका 1.6mm शीट का?)\n[43s] AGENT: Uh sir, one minute. For this, what happens is, the price also increases a bit according to the thickness, right? Because of that, I will have to check. I'll do one thing, I will give you whatever the updated rates are for this. Could you briefly tell me about your business, like what you do?   (अह सर एक मिनट। मैं ना इसका क्या है इसमें थिकनेस, थिकनेस के अकॉर्डिंग भी थोड़ा प्राइस बढ़ जाता है ना, उस वजह से मुझे चेक करना पड़ेगा। मैं एक काम करता हूं, मैं इसका जो भी अपडेटेड रेट्स रहेगा मैं दे दूंगा आपको। थोड़ा आप अपना बिजनेस के बारे में ब्रीफ कर सकते हैं वैसे कि आप क्या करते हैं?)\n[50s] CUSTOMER: This is for our paving press machine, and the other is a hydraulic baling press machine.   (ये हमारा पेविंग प्रेस मशीन का है, बाकी हाइड्रोलिक बेलिंग प्रेस मशीन ये है।)\n[53s] AGENT: Okay, so generally the raw machine comes, right?   (ओके, तो जनरली रॉ मशीन आती है ना?)\n[54s] CUSTOMER: The other raw machines that come,   (बाकी जो रॉ मशीन आती है ना,)\n[56s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[56s] CUSTOMER: It's that machine, and there's also a hydraulic baling press.   (वो वाली मशीन है, बाकी हाइड्रोलिक बेलिंग प्रेस भी है।)\n[58s] AGENT: Okay. So sir, generally how many tons of this material do you require monthly?   (ओके। तो सर ये जनरली कितना टन लगता है आपको ये मटेरियल मंथली?)\n[61s] CUSTOMER: Uh, it's not like, in terms of tons. Ours, we don't use a lot, it's about 15-20 sheets per month.   (अह ऐसे मतलब टन के हिसाब से नहीं है। हमारा हम बहुत ज्यादा नहीं जाता है, महीने का वही पंद्रह-बीस शीट जाता है।)\n[65s] AGENT: 15-20 sheets. Okay sir. I, actually what happens is our very, I mean, our minimum order is 5 tons, so, I'll check if this will be possible in this quantity. But okay, I'll see.   (पंद्रह-बीस शीट। ठीक है सर। मैं, actually में क्या है हमारा बहुत, मतलब मिनिमम ऑर्डर 5 टन रहता है इसलिए, चेक कर लेता हूं अगर ये हो पाएगा इतने क्वांटिटी में। पर ठीक है मैं देख लेता हूं।)\n[71s] CUSTOMER: Yes, yes.   (जी जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 30,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but speech is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "30 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When you promise to provide a price, commit to a specific timeline like 'within 30 minutes' to manage expectations and create a clear next step.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 15.0,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a machine manufacturer, was checking rates for a small quantity of HR sheets (15-20 per month) after using the platform. The agent acknowledged the inquiry, performed partial discovery, and identified the quantity was below the 5-ton minimum order quantity (MOQ). The agent promised to check if the order was feasible and revert with a price, but did not set a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you just did a registration on our platform and created a requirement for E250 grade. This call is regarding that, sir.\", \"comment\": \"Agent correctly acknowledged the customer's action on the platform instead of starting from scratch.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Do you need only 40 kg of this material for now?\", \"comment\": \"Agent confirmed product/grade, quantity, and location, and the customer brought up thickness. However, the delivery timeline was not discussed.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Could you briefly tell me about your business, like what you do?\", \"comment\": \"Agent successfully discovered the end application and monthly requirement, but did not ask about current brands, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"I'll do one thing, I will give you whatever the updated rates are for this.\", \"comment\": \"Agent committed to providing a price, which was the customer's primary goal, although a specific timeline was missing.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"evidence\": \"\", \"comment\": \"Agent remained focused on the customer's specific requirement for HR sheets and did not pitch irrelevant products from the portfolio.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When you promise to provide a price, commit to a specific timeline like 'within 30 minutes' to manage expectations and create a clear next step.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"15-20 sheets per month\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a machine manufacturer, was checking rates for a small quantity of HR sheets (15-20 per month) after using the platform. The agent acknowledged the inquiry, performed partial discovery, and identified the quantity was below the 5-ton minimum order quantity (MOQ). The agent promised to check if the order was feasible and revert with a price, but did not set a specific timeline.\"}",
  "error": null,
  "latency_ms": 31488,
  "input_tokens": 3998,
  "output_tokens": 723,
  "created_at": "2026-09-25 11:52:30",
  "sentiment": "neutral",
  "sentiment_score": 0.077,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 3,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.648,
  "agent_talk_sec": 40.5,
  "customer_talk_sec": 22.0,
  "dead_air_sec": 88.5,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 370.4,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 15,
  "discovery_qs": 8,
  "words_agent": 250,
  "words_customer": 126,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178980133851",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.37,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 2.7,
      "text_en": "Hello, Nova Maxtech?",
      "text_native": "हॅलो, Nova Maxtech?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.5,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.98,
      "end_s": 4.34,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.77,
      "end_s": 5.17,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.37,
      "end_s": 6.5,
      "text_en": "Hello, yes sir, can you hear my voice?",
      "text_native": "हॅलो, हां सर जी, मेरी आवाज आ रही है?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.76,
      "end_s": 7.84,
      "text_en": "Yes sir, I can hear you, tell me.",
      "text_native": "हां सर जी, आ रही है, बोलिए।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.36,
      "end_s": 10.04,
      "text_en": "I am Aditya Pandey calling from JSW One.",
      "text_native": "मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.43,
      "end_s": 10.83,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.05,
      "end_s": 15.55,
      "text_en": "Sir, you just did a registration on our platform and created a requirement for E250 grade. This call is regarding that, sir.",
      "text_native": "सर जी, हमारे प्लॅटफॉर्म पे अभी आपने एक रजिस्ट्रेशन करके एक रिक्वायरमेंट बनाई थी E250 ग्रेड की। उसी के रिगार्डिंग कॉल था सर।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.2,
      "end_s": 18.24,
      "text_en": "Do you need only 40 kg of this material for now?",
      "text_native": "आपको ये मटेरियल सिर्फ 40 kg ही चाहिए क्या अभी के लिए?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.55,
      "end_s": 23.55,
      "text_en": "I was checking the rate, what the rate is, because we use sheets in 1.6 and in 2mm. So I was checking the rate for that, but the rate was not showing there.",
      "text_native": "मैं मैं रेट देख रहा था कितने रेट है क्योंकि हम लोग को शीट यूज होता है 1.6 में और 2mm में। तो इसके लिए रेट देख रहा था तो वहां पे रेट दिखा नहीं रहा था।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 32.0,
      "text_en": "Actually, how it is, sir, is that once you post a requirement, a concerned person, like me, connects with you. I will share the rates with you, there's no issue like that. Whatever the delivered rates are, or we can also show you the pickup for this if it's available at our place, you can, sorry, you can also do a pickup, there's no issue like that.",
      "text_native": "Actually में कैसा है सर, जब आप एक बार रिक्वायरमेंट डाल देते हो तो एक कंसर्न पर्सन जैसे मैं हूं आपको कनेक्ट करता है। मैं आपको रेट्स शेयर कर दूंगा, ऐसा कोई इशू नहीं है। जो भी डिलीवर्ड रेट्स होगा या फिर आप इसका हम पिकअप भी दिखा देंगे अगर हमारे यहां अवेलेबल है, आप सॉरी पिकअप भी कर सकते हैं, ऐसा कोई इशू नहीं है।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 33.54,
      "text_en": "Okay okay. Where is your location?",
      "text_native": "ओके ओके। कहां पर है आपका?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 14,
      "speaker": "agent",
      "start_s": 33.86,
      "end_s": 35.84,
      "text_en": "Sir, it's in Gujarat, Ahmedabad, sir, Sanba.",
      "text_native": "सर, गुजरात, अहमदाबाद में है सर, सनबा।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 15,
      "speaker": "customer",
      "start_s": 36.0,
      "end_s": 36.8,
      "text_en": "Where in Ahmedabad?",
      "text_native": "अहमदाबाद में कहां?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 16,
      "speaker": "agent",
      "start_s": 37.06,
      "end_s": 37.5,
      "text_en": "Sanba.",
      "text_native": "सनबा।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.96,
      "end_s": 38.4,
      "text_en": "Chamba?",
      "text_native": "चंबा?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 18,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 40.2,
      "text_en": "Yes, yes. Our stockyard is in Sanba.",
      "text_native": "हां हां। सनबा में हमारा स्टॉकयार्ड है।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 19,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 42.24,
      "text_en": "Okay, so what is the current rate for this 1.6mm sheet?",
      "text_native": "अच्छा, तो क्या रेट चल रहा है इसका 1.6mm शीट का?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 20,
      "speaker": "agent",
      "start_s": 42.56,
      "end_s": 50.0,
      "text_en": "Uh sir, one minute. For this, what happens is, the price also increases a bit according to the thickness, right? Because of that, I will have to check. I'll do one thing, I will give you whatever the updated rates are for this. Could you briefly tell me about your business, like what you do?",
      "text_native": "अह सर एक मिनट। मैं ना इसका क्या है इसमें थिकनेस, थिकनेस के अकॉर्डिंग भी थोड़ा प्राइस बढ़ जाता है ना, उस वजह से मुझे चेक करना पड़ेगा। मैं एक काम करता हूं, मैं इसका जो भी अपडेटेड रेट्स रहेगा मैं दे दूंगा आपको। थोड़ा आप अपना बिजनेस के बारे में ब्रीफ कर सकते हैं वैसे कि आप क्या करते हैं?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 21,
      "speaker": "customer",
      "start_s": 50.4,
      "end_s": 53.0,
      "text_en": "This is for our paving press machine, and the other is a hydraulic baling press machine.",
      "text_native": "ये हमारा पेविंग प्रेस मशीन का है, बाकी हाइड्रोलिक बेलिंग प्रेस मशीन ये है।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 22,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 54.5,
      "text_en": "Okay, so generally the raw machine comes, right?",
      "text_native": "ओके, तो जनरली रॉ मशीन आती है ना?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 23,
      "speaker": "customer",
      "start_s": 54.5,
      "end_s": 55.5,
      "text_en": "The other raw machines that come,",
      "text_native": "बाकी जो रॉ मशीन आती है ना,"
    },
    {
      "ucid": "21112178980133851",
      "idx": 24,
      "speaker": "agent",
      "start_s": 55.5,
      "end_s": 56.0,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 25,
      "speaker": "customer",
      "start_s": 56.3,
      "end_s": 58.0,
      "text_en": "It's that machine, and there's also a hydraulic baling press.",
      "text_native": "वो वाली मशीन है, बाकी हाइड्रोलिक बेलिंग प्रेस भी है।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 26,
      "speaker": "agent",
      "start_s": 58.3,
      "end_s": 60.5,
      "text_en": "Okay. So sir, generally how many tons of this material do you require monthly?",
      "text_native": "ओके। तो सर ये जनरली कितना टन लगता है आपको ये मटेरियल मंथली?"
    },
    {
      "ucid": "21112178980133851",
      "idx": 27,
      "speaker": "customer",
      "start_s": 60.8,
      "end_s": 65.0,
      "text_en": "Uh, it's not like, in terms of tons. Ours, we don't use a lot, it's about 15-20 sheets per month.",
      "text_native": "अह ऐसे मतलब टन के हिसाब से नहीं है। हमारा हम बहुत ज्यादा नहीं जाता है, महीने का वही पंद्रह-बीस शीट जाता है।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 28,
      "speaker": "agent",
      "start_s": 65.2,
      "end_s": 71.0,
      "text_en": "15-20 sheets. Okay sir. I, actually what happens is our very, I mean, our minimum order is 5 tons, so, I'll check if this will be possible in this quantity. But okay, I'll see.",
      "text_native": "पंद्रह-बीस शीट। ठीक है सर। मैं, actually में क्या है हमारा बहुत, मतलब मिनिमम ऑर्डर 5 टन रहता है इसलिए, चेक कर लेता हूं अगर ये हो पाएगा इतने क्वांटिटी में। पर ठीक है मैं देख लेता हूं।"
    },
    {
      "ucid": "21112178980133851",
      "idx": 29,
      "speaker": "customer",
      "start_s": 71.3,
      "end_s": 71.8,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178980133851",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you just did a registration on our platform and created a requirement for E250 grade. This call is regarding that, sir.",
      "comment": "Agent correctly acknowledged the customer's action on the platform instead of starting from scratch."
    },
    {
      "ucid": "21112178980133851",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "Do you need only 40 kg of this material for now?",
      "comment": "Agent confirmed product/grade, quantity, and location, and the customer brought up thickness. However, the delivery timeline was not discussed."
    },
    {
      "ucid": "21112178980133851",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "Could you briefly tell me about your business, like what you do?",
      "comment": "Agent successfully discovered the end application and monthly requirement, but did not ask about current brands, JSW share, or payment terms."
    },
    {
      "ucid": "21112178980133851",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I'll do one thing, I will give you whatever the updated rates are for this.",
      "comment": "Agent committed to providing a price, which was the customer's primary goal, although a specific timeline was missing."
    },
    {
      "ucid": "21112178980133851",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent remained focused on the customer's specific requirement for HR sheets and did not pitch irrelevant products from the portfolio."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}