{
  "ucid": "21112178980079741",
  "call_date": "2026-09-19",
  "start_time": "2026-09-19 12:23:17",
  "end_time": "2026-09-19 12:28:33",
  "duration_sec": 316,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3ad99c945dc9cd9f284bb16441a32e8b.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 294.12,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello, am I speaking with Roshan ji?   (हॅलो, रोशन जी से बात हो रही है?)\n[2s] CUSTOMER: Yes.   (हां।)\n[3s] AGENT: Sir, hello, this is Aditya Pandey calling from JSW One.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Yes sir, please tell me.   (हां सर, बोलिए ना।)\n[6s] AGENT: Sir, you had registered on our platform and created a requirement for E E350.   (सर जैसे हमारे प्लॅटफॉर्म पे अभी आपने एक रजिस्टर करके एक रिक्वायरमेंट बनाई थी E E350 की।)\n[10s] CUSTOMER: For 350 in 5 mm. Yes.   (350 की 5 mm में। येस।)\n[12s] AGENT: You have a requirement of 100 tons?   (100 ton की रिक्वायरमेंट है आपको?)\n[14s] CUSTOMER: Uh actually sir, ours is usually more. I just put a tentative amount in it. Uh our business itself is with JSW.   (अह एक्चुअली सर, हमारी ज्यादा रहती है। मैंने जस्ट टेंटेटिव डाला था उसमें। अह हमारा बिजनेस ही JSW के साथ है।)\n[19s] AGENT: With JSW Dolvi and Vashi.   (JSW डोल्वी और वाशी के साथ।)\n[22s] CUSTOMER: Okay, so you need it directly from the plant or   (ओके, तो आपको प्लांट से चाहिए डायरेक्ट के)\n[24s] AGENT: Yes, even if it's from the plant, it will work. Because how our business is, sir, actually the final coated product that you have,   (हां, प्लांट से मिलेगा तो भी चलेगा। कि हमारा बिजनेस कैसा है सर, एक्चुअली आपका जो फाइनल कोटेड जो प्रोडक्ट निकलता है,)\n[29s] CUSTOMER: Yes, yes. From Tarapur and Vashi. The one that is painted.   (हां हां। तारापुर और वाशी से। जो पेंटेड रहता है वो।)\n[31s] AGENT: Yes, yes.   (हां हां।)\n[32s] CUSTOMER: Inside that, there is an MS sleeve. Yes, yes. That pipe is round. We make that.   (उसके अंदर स्लीव रहती है MS की। हां हां। राउंड रहता है वो पाइप। वो हम लोग बनाते हैं।)\n[35s] AGENT: Okay. So regarding that, we prefer JSW's raw material only, of E350.   (ओके। तो उसके रिगार्डिंग हम लोग रॉ मटेरियल भी JSW का ही प्रेफर करते हैं E350 का।)\n[40s] CUSTOMER: Okay.   (ओके।)\n[41s] AGENT: Sir, you need this material in Raigad?   (सर आपको ये रायगड में चाहिए मटेरियल?)\n[43s] CUSTOMER: I need it in Mangaon. Actually, I put it from my personal email ID.   (मानगाव में चाहिए। एक्चुअली मैंने पर्सनल ईमेल आईडी से डाल दिया।)\n[46s] AGENT: That's okay, no issue. But actually, we have a company. Yes. My company is Ezytech India Private Limited.   (वो ओके, कोई इशू नहीं है। पर एक्चुअली हमारी कंपनी है। हां। मेरा कंपनी Ezytech India Private Limited करके है।)\n[50s] CUSTOMER: It's Korean-based, we work under Posco.   (कोरियन बेस है, Posco Posco के अंडर काम करते हैं हम लोग।)\n[52s] AGENT: Okay okay, got it.   (ओके ओके, गॉट इट।)\n[53s] CUSTOMER: Sir, see how it is, as you know, JSW One is a, I mean, we are a B2B e-commerce platform. We can do it, sir, there's no issue in that. We can also place a plant order. But right now, the plant is a bit overbooked because what has happened is, as you would know, the market   (सर देखिए कैसा है, हम आप जैसे अभी जानते हैं JSW One एक मतलब हम B2B ई-कॉमर्स प्लेटफॉर्म है। हम कर सकते हैं सर, इसमें कोई इशू नहीं है। हम प्लांट ऑर्डर भी लगा सकते हैं। लेकिन अभी प्लांट का थोड़ा ओवरबुकिंग भी चल रहा है क्योंकि क्या हो गया है कि अब आपको पता होगा मार्केट)\n[100s] AGENT: The market is booming. Yes yes yes. The market is booming a lot.   (मार्केट बूम है। येस येस येस। मार्केट बहुत बूम है।)\n[102s] CUSTOMER: The market has boomed so much that now we, I'll give you an example. Like our plant capacity is 80,000. Now the booking has reached 1,30,000 tons.   (मार्केट इतना बूम हो गया है कि अब हमने, मैं आपको एक एग्जांपल देता हूं। जैसे हमारा 80,000 का प्लांट कैपेसिटी है। अब बुकिंग हो गई है 1,30,000 टन्स की।)\n[108s] AGENT: Yes.   (येस।)\n[108s] CUSTOMER: So I'll do one thing, the ready stock that I have, I can get it for you from that as well. There's no such issue. This 5 mm material is available in our Chakan yard or Taloja yard.   (तो मैं एक काम करता हूं, जो मेरे पास रेडी स्टॉक है, मैं उसमें भी आपको दिलवा सकता हूं। ऐसा कोई ये इशू नहीं है। हमारे चाकण यार्ड में या फिर तलोदा यार्ड में रहता है ये मटेरियल अवेलेबल 5 mm।)\n[113s] AGENT: Yes yes. Our material comes from Taloja itself after cutting. If our vendor, the cutting one, I'll tell him, if he wants, he can take it from you directly.   (येस येस। हम तलोदा से ही हमारा कटिंग हो के आता है। हमारा अगर वेंडर है ना कटिंग वाला, मैं उसको बोल देता हूं, चाहे तो वो आपसे ले लेगा डायरेक्टली।)\n[118s] CUSTOMER: So do one thing, either I'll get it delivered to his place, sir, or you tell me. How it is for us, our first transaction is advance. That's why I was saying that this is a very big order, right?   (तो एक काम कर या तो मैं सर उसके यहां डिलीवर्ड कर देता हूं या फिर आप बोल दीजिए। हमारा कैसा रहता है, हमारा पहला जो ट्रांजैक्शन होता है, एडवांस होता है। इसलिए मैं बोल रहा था कि ये बहुत बड़ा ऑर्डर है ना।)\n[123s] AGENT: So how much advance would you want to do now or   (कि अभी एडवांस कितना करना चाहेंगे कि)\n[124s] CUSTOMER: No, it's small. Actually, this is small.   (नहीं, छोटा है। एक्चुअली ये छोटा है।)\n[126s] AGENT: Actually, for you it's small, okay.   (एक्चुअली आपके लिए छोटा है, ओके।)\n[127s] CUSTOMER: Yes, yes. How much do we take? Around 22 tons, the transport comes to our place twice a week. Meaning, in a month, around 200-300 tons goes for sure.   (हां हां। हमारा जाता कितना है? अराउंड 22 टन का वीक में दो बार आता है हमारे इधर ट्रांसपोर्ट। यानी महीने में अराउंड 200-300 टन जाता ही है वो।)\n[134s] AGENT: I had put an approximate 100 tons.   (मैंने एक एप्रोक्स डाला था 100 टन।)\n[135s] CUSTOMER: Okay okay, 200 tons.   (ओके ओके, 200 टन।)\n[136s] AGENT: And also, right now it's the monsoon season, right? That's why your production at JSW Dolvi also reduces, for export.   (और ये भी अभी ये मॉनसून सीजन है ना, इसलिए आपका प्रोडक्शन भी JSW डोल्वी में कम हो जाता है वो एक्सपोर्ट का।)\n[141s] CUSTOMER: Okay.   (ओके।)\n[142s] AGENT: So I'll do one thing sir, first I'll check this E250 grade material. E350, sorry. The E350 grade that you require.   (तो एक काम करता हूं सर, पहले मैं ये E250 ग्रेड का जो मटेरियल है, मैं चेक कर लेता हूं। E350 सॉरी। E350 ग्रेड रिक्वायर्ड जो है आपको।)\n[146s] CUSTOMER: And sir, also add E250 for me.   (और सर E250 भी डाल दे दीजिए मुझे।)\n[148s] AGENT: In which thickness do you need it? 5 mm?   (कौनसे थिकनेस में चाहिए? 5 mm?)\n[150s] CUSTOMER: Yes, 5 mm. 5 mm, 1250 and if it's less than that, like 1100, that will also work.   (हां 5 mm। 5 mm, 1250 और उसमें भी कम होगी ना, 1100, उसका भी चलेगा।)\n[154s] AGENT: Meaning, what coil width do you need? 1100?   (मतलब आपको कॉइल विड्थ क्या चाहिए? 1100?)\n[156s] CUSTOMER: 1100 and 1250.   (1100 और 1250।)\n[158s] AGENT: That sir, I generally have 1250 only. My coils are generally 25 to 30 tons mostly.   (वो सर मेरे पास 1250 ही रहती है जनरली। मेरी कॉइल्स जनरली 25 टू 30 टन्स की रहती है ज्यादातर।)\n[201s] CUSTOMER: Yes yes yes, that's right. Actually what happens is, they have a requirement for a 1080 sleeve, right? So if we take 1250 and cut it, a lot of scrap gets wasted, that's why.   (येस येस येस, राइट है। एक्चुअली क्या होता है हम उनको 1080 की स्लीव की रिक्वायरमेंट रहती है ना, तो हम लोग 1250 लेके वो कट करके तो स्क्रैप बहुत वेस्ट जाता है इसके लिए।)\n[206s] AGENT: So sir, where would you want its delivery? You mean, it has to be done at the Taloja yard or?   (तो सर इसका डिलीवरी आप कहां चाहेंगे? आपके मतलब तलोदा यार्ड में करना है कि?)\n[208s] CUSTOMER: Taloja, in Taloja yard.   (तलोदा, तलोदा यार्ड में।)\n[210s] AGENT: So can you send me their address? Then what will happen is, my stock is in Taloja itself.   (तो मुझे उनका एक एड्रेस भेज सकते हैं? तो फिर मैं क्या रहेगा, मेरा तलोदा में ही है स्टॉक।)\n[213s] CUSTOMER: I'll talk to them once on Monday first.   (मैं एक बार मंडे में उनसे बात कर लेता हूं पहले।)\n[214s] AGENT: They are our... Absolutely sir, no issue. Right now, what it is, for us too, today my team is also on leave, I am working. Yes, that's it, now Saturday... Yes yes yes. Yes, and how it is, today Saturday is not a working day for us, but for us it's like   (वो हमारे बिलकुल सर, कोई इशू नहीं है। अभी क्या है कि हमारा भी ये क्या है, आज मेरी टीम भी छुट्टी पर, मैं वर्किंग पे हूं। हां वही अभी सॅटर्डे येस येस येस। हां और कैसा है, आज सॅटर्डे वर्किंग नहीं रहता हमारा, लेकिन हम कैसा है)\n[220s] CUSTOMER: In sales, how it is, you would also know that it's a working day, every day.   (सेल्स में कैसा है, आपको भी पता रहेगा कि वर्किंग रहता ही है हर डे, एव्री डे।)\n[222s] AGENT: Yes yes yes yes.   (येस येस येस येस।)\n[223s] CUSTOMER: I'll do one thing, I'll WhatsApp you... Saturday Sunday is an off for us too.   (मैं एक काम करता हूं आपको WhatsApp सॅटर्डे संडे ऑफ ही रहता है हमारा भी।)\n[225s] AGENT: Okay okay.   (ओके ओके।)\n[226s] CUSTOMER: Yes. For me once   (हां। मुझे एक बार)\n[226s] AGENT: Tell me, sir.   (बोलिए ना सर।)\n[227s] CUSTOMER: I'll also WhatsApp you my number. Whatever address etc. you have, we will talk about it there.   (मैं आपको अपना WhatsApp भी कर देता हूं नंबर। आपको जो भी मतलब एड्रेस वगेरा रहेगा, हम उस वो उधर बात कर लेंगे।)\n[230s] AGENT: Okay okay, fine fine, will work.   (ओके ओके, ठीक है ठीक है, चलेगा।)\n[232s] CUSTOMER: You were also saying something, sir.   (आप कुछ बोल रहे थे सर वैसे आप भी।)\n[234s] AGENT: Uh no no, I was saying the same thing, we also have Saturday Sunday off. Because of the Korean standard.   (अह नहीं नहीं, मैं वही बोल रहा था, हमारा भी वो सॅटर्डे संडे ऑफ ही रहता है। क्योंकि कोरियन स्टैंडर्ड के हिसाब से।)\n[239s] CUSTOMER: Okay okay, got it.   (ओके ओके, गॉट इट।)\n[240s] AGENT: Yes. So I'll connect with you once on Monday. If I don't, then you do it to me on Monday.   (हां। तो एक बार मैं मंडे को आपको कनेक्ट कर लेता हूं। ना अगर मैं नहीं करता तो आप कर लीजिए मुझे मंडे को।)\n[244s] CUSTOMER: Absolutely sir, absolutely. We will work on this once. I will definitely support you soon and if possible, I will get you a, I mean, the best offer I can make, I will get that for you too.   (बिलकुल सर, बिलकुल। हम एक बार इसपे वर्क करेंगे। मैं आपको जल्द डेफिनेटली आपको मैं सपोर्ट करूंगा और हो सके तो मैं आपके पास एक मतलब जो ऑफर मैं बेस्ट ऑफर कर सकता हूं, वो भी मैं आपको दिलवा दूंगा।)\n[250s] AGENT: Yes yes, sure sure sure.   (येस येस, श्योर श्योर श्योर।)\n[251s] CUSTOMER: Thank you sir.   (थैंक यू सर।)\n[252s] AGENT: Thank you, thank you sir, thank you.   (थैंक यू, थैंक यू सर, थैंक यू।)",
  "language": "Hindi",
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  "pitch_coaching_note": "When revalidating the requirement, always remember to ask for the customer's required delivery timeline, as this is a critical piece of information for qualifying the lead.",
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  "supply_details": "Customer prefers 1100mm width to reduce scrap, but agent states stockyard material is generally 1250mm width.",
  "customer_req_date": null,
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  "call_summary": "The customer, an existing JSW user, inquired about E350 HR coil. The requirement was clarified as 200-300 MT/month of E350/E250 grade, 5mm thick, preferably in 1100mm width for their vendor in Taloja. The agent confirmed the standard 1250mm width is generally available from the stockyard but the requested 1100mm is not. Both parties agreed the agent would check availability and reconnect on Monday.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you had registered on our platform and created a requirement for E E350.\", \"comment\": \"The agent correctly referenced the customer's platform submission at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"You have a requirement of 100 tons?... Sir you need this material in Raigad?... Meaning, what coil width do you need? 1100?\", \"comment\": \"Agent successfully revalidated product/grade, quantity, location, and dimensions, but did not ask about the required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"Inside that, there is an MS sleeve... We make that... in a month, around 200-300 tons goes for sure... our business itself is with JSW... our first transaction is advance.\", \"comment\": \"Agent and customer collaboratively covered all key discovery points, including end use, monthly volume, brand preference, and payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So I'll connect with you once on Monday.\", \"comment\": \"The agent did not provide a price but did commit to a clear timeline (Monday) for the next follow-up after checking stock.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, see how it is, as you know, JSW One is a, I mean, we are a B2B e-commerce platform.\", \"comment\": \"The agent briefly explained the platform's role without re-pitching the entire value proposition, which was appropriate for an existing JSW customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When revalidating the requirement, always remember to ask for the customer's required delivery timeline, as this is a critical piece of information for qualifying the lead.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer prefers 1100mm width to reduce scrap, but agent states stockyard material is generally 1250mm width.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, an existing JSW user, inquired about E350 HR coil. The requirement was clarified as 200-300 MT/month of E350/E250 grade, 5mm thick, preferably in 1100mm width for their vendor in Taloja. The agent confirmed the standard 1250mm width is generally available from the stockyard but the requested 1100mm is not. Both parties agreed the agent would check availability and reconnect on Monday.\"}",
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  "created_at": "2026-09-25 11:52:42",
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  "talk_ratio": 0.484,
  "agent_talk_sec": 119.0,
  "customer_talk_sec": 127.1,
  "dead_air_sec": 69.9,
  "longest_monologue_sec": 42.8,
  "agent_wpm": 205.7,
  "interruptions": 0,
  "agent_turns": 33,
  "customer_turns": 33,
  "discovery_qs": 11,
  "words_agent": 408,
  "words_customer": 479,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178980079741",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.6,
      "end_s": 1.0,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 2.0,
      "text_en": "Hello, am I speaking with Roshan ji?",
      "text_native": "हॅलो, रोशन जी से बात हो रही है?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.2,
      "end_s": 2.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 5.0,
      "text_en": "Sir, hello, this is Aditya Pandey calling from JSW One.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.8,
      "text_en": "Yes sir, please tell me.",
      "text_native": "हां सर, बोलिए ना।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.9,
      "end_s": 10.0,
      "text_en": "Sir, you had registered on our platform and created a requirement for E E350.",
      "text_native": "सर जैसे हमारे प्लॅटफॉर्म पे अभी आपने एक रजिस्टर करके एक रिक्वायरमेंट बनाई थी E E350 की।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 11.8,
      "text_en": "For 350 in 5 mm. Yes.",
      "text_native": "350 की 5 mm में। येस।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.0,
      "end_s": 13.2,
      "text_en": "You have a requirement of 100 tons?",
      "text_native": "100 ton की रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 19.2,
      "text_en": "Uh actually sir, ours is usually more. I just put a tentative amount in it. Uh our business itself is with JSW.",
      "text_native": "अह एक्चुअली सर, हमारी ज्यादा रहती है। मैंने जस्ट टेंटेटिव डाला था उसमें। अह हमारा बिजनेस ही JSW के साथ है।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 21.8,
      "text_en": "With JSW Dolvi and Vashi.",
      "text_native": "JSW डोल्वी और वाशी के साथ।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 23.8,
      "text_en": "Okay, so you need it directly from the plant or",
      "text_native": "ओके, तो आपको प्लांट से चाहिए डायरेक्ट के"
    },
    {
      "ucid": "21112178980079741",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.0,
      "end_s": 28.5,
      "text_en": "Yes, even if it's from the plant, it will work. Because how our business is, sir, actually the final coated product that you have,",
      "text_native": "हां, प्लांट से मिलेगा तो भी चलेगा। कि हमारा बिजनेस कैसा है सर, एक्चुअली आपका जो फाइनल कोटेड जो प्रोडक्ट निकलता है,"
    },
    {
      "ucid": "21112178980079741",
      "idx": 12,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 30.8,
      "text_en": "Yes, yes. From Tarapur and Vashi. The one that is painted.",
      "text_native": "हां हां। तारापुर और वाशी से। जो पेंटेड रहता है वो।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 13,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 31.4,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.5,
      "end_s": 35.0,
      "text_en": "Inside that, there is an MS sleeve. Yes, yes. That pipe is round. We make that.",
      "text_native": "उसके अंदर स्लीव रहती है MS की। हां हां। राउंड रहता है वो पाइप। वो हम लोग बनाते हैं।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 15,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 40.2,
      "text_en": "Okay. So regarding that, we prefer JSW's raw material only, of E350.",
      "text_native": "ओके। तो उसके रिगार्डिंग हम लोग रॉ मटेरियल भी JSW का ही प्रेफर करते हैं E350 का।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 16,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 40.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 17,
      "speaker": "agent",
      "start_s": 41.0,
      "end_s": 42.5,
      "text_en": "Sir, you need this material in Raigad?",
      "text_native": "सर आपको ये रायगड में चाहिए मटेरियल?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 18,
      "speaker": "customer",
      "start_s": 42.6,
      "end_s": 45.8,
      "text_en": "I need it in Mangaon. Actually, I put it from my personal email ID.",
      "text_native": "मानगाव में चाहिए। एक्चुअली मैंने पर्सनल ईमेल आईडी से डाल दिया।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 19,
      "speaker": "agent",
      "start_s": 46.0,
      "end_s": 49.5,
      "text_en": "That's okay, no issue. But actually, we have a company. Yes. My company is Ezytech India Private Limited.",
      "text_native": "वो ओके, कोई इशू नहीं है। पर एक्चुअली हमारी कंपनी है। हां। मेरा कंपनी Ezytech India Private Limited करके है।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 20,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 52.0,
      "text_en": "It's Korean-based, we work under Posco.",
      "text_native": "कोरियन बेस है, Posco Posco के अंडर काम करते हैं हम लोग।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 21,
      "speaker": "agent",
      "start_s": 52.2,
      "end_s": 53.0,
      "text_en": "Okay okay, got it.",
      "text_native": "ओके ओके, गॉट इट।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 22,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 100.0,
      "text_en": "Sir, see how it is, as you know, JSW One is a, I mean, we are a B2B e-commerce platform. We can do it, sir, there's no issue in that. We can also place a plant order. But right now, the plant is a bit overbooked because what has happened is, as you would know, the market",
      "text_native": "सर देखिए कैसा है, हम आप जैसे अभी जानते हैं JSW One एक मतलब हम B2B ई-कॉमर्स प्लेटफॉर्म है। हम कर सकते हैं सर, इसमें कोई इशू नहीं है। हम प्लांट ऑर्डर भी लगा सकते हैं। लेकिन अभी प्लांट का थोड़ा ओवरबुकिंग भी चल रहा है क्योंकि क्या हो गया है कि अब आपको पता होगा मार्केट"
    },
    {
      "ucid": "21112178980079741",
      "idx": 23,
      "speaker": "agent",
      "start_s": 100.0,
      "end_s": 101.8,
      "text_en": "The market is booming. Yes yes yes. The market is booming a lot.",
      "text_native": "मार्केट बूम है। येस येस येस। मार्केट बहुत बूम है।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 24,
      "speaker": "customer",
      "start_s": 101.8,
      "end_s": 107.5,
      "text_en": "The market has boomed so much that now we, I'll give you an example. Like our plant capacity is 80,000. Now the booking has reached 1,30,000 tons.",
      "text_native": "मार्केट इतना बूम हो गया है कि अब हमने, मैं आपको एक एग्जांपल देता हूं। जैसे हमारा 80,000 का प्लांट कैपेसिटी है। अब बुकिंग हो गई है 1,30,000 टन्स की।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 25,
      "speaker": "agent",
      "start_s": 107.5,
      "end_s": 108.0,
      "text_en": "Yes.",
      "text_native": "येस।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 26,
      "speaker": "customer",
      "start_s": 108.0,
      "end_s": 113.0,
      "text_en": "So I'll do one thing, the ready stock that I have, I can get it for you from that as well. There's no such issue. This 5 mm material is available in our Chakan yard or Taloja yard.",
      "text_native": "तो मैं एक काम करता हूं, जो मेरे पास रेडी स्टॉक है, मैं उसमें भी आपको दिलवा सकता हूं। ऐसा कोई ये इशू नहीं है। हमारे चाकण यार्ड में या फिर तलोदा यार्ड में रहता है ये मटेरियल अवेलेबल 5 mm।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 27,
      "speaker": "agent",
      "start_s": 113.0,
      "end_s": 118.0,
      "text_en": "Yes yes. Our material comes from Taloja itself after cutting. If our vendor, the cutting one, I'll tell him, if he wants, he can take it from you directly.",
      "text_native": "येस येस। हम तलोदा से ही हमारा कटिंग हो के आता है। हमारा अगर वेंडर है ना कटिंग वाला, मैं उसको बोल देता हूं, चाहे तो वो आपसे ले लेगा डायरेक्टली।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 28,
      "speaker": "customer",
      "start_s": 118.0,
      "end_s": 123.0,
      "text_en": "So do one thing, either I'll get it delivered to his place, sir, or you tell me. How it is for us, our first transaction is advance. That's why I was saying that this is a very big order, right?",
      "text_native": "तो एक काम कर या तो मैं सर उसके यहां डिलीवर्ड कर देता हूं या फिर आप बोल दीजिए। हमारा कैसा रहता है, हमारा पहला जो ट्रांजैक्शन होता है, एडवांस होता है। इसलिए मैं बोल रहा था कि ये बहुत बड़ा ऑर्डर है ना।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 29,
      "speaker": "agent",
      "start_s": 123.0,
      "end_s": 124.0,
      "text_en": "So how much advance would you want to do now or",
      "text_native": "कि अभी एडवांस कितना करना चाहेंगे कि"
    },
    {
      "ucid": "21112178980079741",
      "idx": 30,
      "speaker": "customer",
      "start_s": 124.0,
      "end_s": 125.5,
      "text_en": "No, it's small. Actually, this is small.",
      "text_native": "नहीं, छोटा है। एक्चुअली ये छोटा है।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 31,
      "speaker": "agent",
      "start_s": 125.5,
      "end_s": 126.8,
      "text_en": "Actually, for you it's small, okay.",
      "text_native": "एक्चुअली आपके लिए छोटा है, ओके।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 32,
      "speaker": "customer",
      "start_s": 127.0,
      "end_s": 133.5,
      "text_en": "Yes, yes. How much do we take? Around 22 tons, the transport comes to our place twice a week. Meaning, in a month, around 200-300 tons goes for sure.",
      "text_native": "हां हां। हमारा जाता कितना है? अराउंड 22 टन का वीक में दो बार आता है हमारे इधर ट्रांसपोर्ट। यानी महीने में अराउंड 200-300 टन जाता ही है वो।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 33,
      "speaker": "agent",
      "start_s": 133.5,
      "end_s": 135.0,
      "text_en": "I had put an approximate 100 tons.",
      "text_native": "मैंने एक एप्रोक्स डाला था 100 टन।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 34,
      "speaker": "customer",
      "start_s": 135.2,
      "end_s": 136.0,
      "text_en": "Okay okay, 200 tons.",
      "text_native": "ओके ओके, 200 टन।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 35,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 141.0,
      "text_en": "And also, right now it's the monsoon season, right? That's why your production at JSW Dolvi also reduces, for export.",
      "text_native": "और ये भी अभी ये मॉनसून सीजन है ना, इसलिए आपका प्रोडक्शन भी JSW डोल्वी में कम हो जाता है वो एक्सपोर्ट का।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 36,
      "speaker": "customer",
      "start_s": 141.2,
      "end_s": 141.8,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 37,
      "speaker": "agent",
      "start_s": 142.0,
      "end_s": 146.0,
      "text_en": "So I'll do one thing sir, first I'll check this E250 grade material. E350, sorry. The E350 grade that you require.",
      "text_native": "तो एक काम करता हूं सर, पहले मैं ये E250 ग्रेड का जो मटेरियल है, मैं चेक कर लेता हूं। E350 सॉरी। E350 ग्रेड रिक्वायर्ड जो है आपको।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 38,
      "speaker": "customer",
      "start_s": 146.0,
      "end_s": 148.2,
      "text_en": "And sir, also add E250 for me.",
      "text_native": "और सर E250 भी डाल दे दीजिए मुझे।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 39,
      "speaker": "agent",
      "start_s": 148.5,
      "end_s": 150.0,
      "text_en": "In which thickness do you need it? 5 mm?",
      "text_native": "कौनसे थिकनेस में चाहिए? 5 mm?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 40,
      "speaker": "customer",
      "start_s": 150.0,
      "end_s": 154.5,
      "text_en": "Yes, 5 mm. 5 mm, 1250 and if it's less than that, like 1100, that will also work.",
      "text_native": "हां 5 mm। 5 mm, 1250 और उसमें भी कम होगी ना, 1100, उसका भी चलेगा।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 41,
      "speaker": "agent",
      "start_s": 154.5,
      "end_s": 156.2,
      "text_en": "Meaning, what coil width do you need? 1100?",
      "text_native": "मतलब आपको कॉइल विड्थ क्या चाहिए? 1100?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 42,
      "speaker": "customer",
      "start_s": 156.5,
      "end_s": 158.0,
      "text_en": "1100 and 1250.",
      "text_native": "1100 और 1250।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 43,
      "speaker": "agent",
      "start_s": 158.0,
      "end_s": 200.8,
      "text_en": "That sir, I generally have 1250 only. My coils are generally 25 to 30 tons mostly.",
      "text_native": "वो सर मेरे पास 1250 ही रहती है जनरली। मेरी कॉइल्स जनरली 25 टू 30 टन्स की रहती है ज्यादातर।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 44,
      "speaker": "customer",
      "start_s": 200.8,
      "end_s": 205.5,
      "text_en": "Yes yes yes, that's right. Actually what happens is, they have a requirement for a 1080 sleeve, right? So if we take 1250 and cut it, a lot of scrap gets wasted, that's why.",
      "text_native": "येस येस येस, राइट है। एक्चुअली क्या होता है हम उनको 1080 की स्लीव की रिक्वायरमेंट रहती है ना, तो हम लोग 1250 लेके वो कट करके तो स्क्रैप बहुत वेस्ट जाता है इसके लिए।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 45,
      "speaker": "agent",
      "start_s": 205.5,
      "end_s": 208.0,
      "text_en": "So sir, where would you want its delivery? You mean, it has to be done at the Taloja yard or?",
      "text_native": "तो सर इसका डिलीवरी आप कहां चाहेंगे? आपके मतलब तलोदा यार्ड में करना है कि?"
    },
    {
      "ucid": "21112178980079741",
      "idx": 46,
      "speaker": "customer",
      "start_s": 208.0,
      "end_s": 209.5,
      "text_en": "Taloja, in Taloja yard.",
      "text_native": "तलोदा, तलोदा यार्ड में।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 47,
      "speaker": "agent",
      "start_s": 209.5,
      "end_s": 212.8,
      "text_en": "So can you send me their address? Then what will happen is, my stock is in Taloja itself.",
      "text_native": "तो मुझे उनका एक एड्रेस भेज सकते हैं? तो फिर मैं क्या रहेगा, मेरा तलोदा में ही है स्टॉक।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 48,
      "speaker": "customer",
      "start_s": 213.0,
      "end_s": 214.5,
      "text_en": "I'll talk to them once on Monday first.",
      "text_native": "मैं एक बार मंडे में उनसे बात कर लेता हूं पहले।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 49,
      "speaker": "agent",
      "start_s": 214.5,
      "end_s": 219.5,
      "text_en": "They are our... Absolutely sir, no issue. Right now, what it is, for us too, today my team is also on leave, I am working. Yes, that's it, now Saturday... Yes yes yes. Yes, and how it is, today Saturday is not a working day for us, but for us it's like",
      "text_native": "वो हमारे बिलकुल सर, कोई इशू नहीं है। अभी क्या है कि हमारा भी ये क्या है, आज मेरी टीम भी छुट्टी पर, मैं वर्किंग पे हूं। हां वही अभी सॅटर्डे येस येस येस। हां और कैसा है, आज सॅटर्डे वर्किंग नहीं रहता हमारा, लेकिन हम कैसा है"
    },
    {
      "ucid": "21112178980079741",
      "idx": 50,
      "speaker": "customer",
      "start_s": 219.5,
      "end_s": 222.0,
      "text_en": "In sales, how it is, you would also know that it's a working day, every day.",
      "text_native": "सेल्स में कैसा है, आपको भी पता रहेगा कि वर्किंग रहता ही है हर डे, एव्री डे।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 51,
      "speaker": "agent",
      "start_s": 222.0,
      "end_s": 222.8,
      "text_en": "Yes yes yes yes.",
      "text_native": "येस येस येस येस।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 52,
      "speaker": "customer",
      "start_s": 223.0,
      "end_s": 225.0,
      "text_en": "I'll do one thing, I'll WhatsApp you... Saturday Sunday is an off for us too.",
      "text_native": "मैं एक काम करता हूं आपको WhatsApp सॅटर्डे संडे ऑफ ही रहता है हमारा भी।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 53,
      "speaker": "agent",
      "start_s": 225.0,
      "end_s": 225.5,
      "text_en": "Okay okay.",
      "text_native": "ओके ओके।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 54,
      "speaker": "customer",
      "start_s": 225.8,
      "end_s": 226.5,
      "text_en": "Yes. For me once",
      "text_native": "हां। मुझे एक बार"
    },
    {
      "ucid": "21112178980079741",
      "idx": 55,
      "speaker": "agent",
      "start_s": 226.5,
      "end_s": 227.0,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए ना सर।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 56,
      "speaker": "customer",
      "start_s": 227.0,
      "end_s": 230.5,
      "text_en": "I'll also WhatsApp you my number. Whatever address etc. you have, we will talk about it there.",
      "text_native": "मैं आपको अपना WhatsApp भी कर देता हूं नंबर। आपको जो भी मतलब एड्रेस वगेरा रहेगा, हम उस वो उधर बात कर लेंगे।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 57,
      "speaker": "agent",
      "start_s": 230.5,
      "end_s": 232.5,
      "text_en": "Okay okay, fine fine, will work.",
      "text_native": "ओके ओके, ठीक है ठीक है, चलेगा।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 58,
      "speaker": "customer",
      "start_s": 232.5,
      "end_s": 233.5,
      "text_en": "You were also saying something, sir.",
      "text_native": "आप कुछ बोल रहे थे सर वैसे आप भी।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 59,
      "speaker": "agent",
      "start_s": 233.8,
      "end_s": 239.0,
      "text_en": "Uh no no, I was saying the same thing, we also have Saturday Sunday off. Because of the Korean standard.",
      "text_native": "अह नहीं नहीं, मैं वही बोल रहा था, हमारा भी वो सॅटर्डे संडे ऑफ ही रहता है। क्योंकि कोरियन स्टैंडर्ड के हिसाब से।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 60,
      "speaker": "customer",
      "start_s": 239.0,
      "end_s": 240.0,
      "text_en": "Okay okay, got it.",
      "text_native": "ओके ओके, गॉट इट।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 61,
      "speaker": "agent",
      "start_s": 240.2,
      "end_s": 244.0,
      "text_en": "Yes. So I'll connect with you once on Monday. If I don't, then you do it to me on Monday.",
      "text_native": "हां। तो एक बार मैं मंडे को आपको कनेक्ट कर लेता हूं। ना अगर मैं नहीं करता तो आप कर लीजिए मुझे मंडे को।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 62,
      "speaker": "customer",
      "start_s": 244.0,
      "end_s": 249.5,
      "text_en": "Absolutely sir, absolutely. We will work on this once. I will definitely support you soon and if possible, I will get you a, I mean, the best offer I can make, I will get that for you too.",
      "text_native": "बिलकुल सर, बिलकुल। हम एक बार इसपे वर्क करेंगे। मैं आपको जल्द डेफिनेटली आपको मैं सपोर्ट करूंगा और हो सके तो मैं आपके पास एक मतलब जो ऑफर मैं बेस्ट ऑफर कर सकता हूं, वो भी मैं आपको दिलवा दूंगा।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 63,
      "speaker": "agent",
      "start_s": 249.5,
      "end_s": 251.0,
      "text_en": "Yes yes, sure sure sure.",
      "text_native": "येस येस, श्योर श्योर श्योर।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 64,
      "speaker": "customer",
      "start_s": 251.2,
      "end_s": 251.8,
      "text_en": "Thank you sir.",
      "text_native": "थैंक यू सर।"
    },
    {
      "ucid": "21112178980079741",
      "idx": 65,
      "speaker": "agent",
      "start_s": 252.0,
      "end_s": 253.0,
      "text_en": "Thank you, thank you sir, thank you.",
      "text_native": "थैंक यू, थैंक यू सर, थैंक यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178980079741",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you had registered on our platform and created a requirement for E E350.",
      "comment": "The agent correctly referenced the customer's platform submission at the start of the call."
    },
    {
      "ucid": "21112178980079741",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "You have a requirement of 100 tons?... Sir you need this material in Raigad?... Meaning, what coil width do you need? 1100?",
      "comment": "Agent successfully revalidated product/grade, quantity, location, and dimensions, but did not ask about the required delivery timeline."
    },
    {
      "ucid": "21112178980079741",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 5,
      "evidence": "Inside that, there is an MS sleeve... We make that... in a month, around 200-300 tons goes for sure... our business itself is with JSW... our first transaction is advance.",
      "comment": "Agent and customer collaboratively covered all key discovery points, including end use, monthly volume, brand preference, and payment terms."
    },
    {
      "ucid": "21112178980079741",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "So I'll connect with you once on Monday.",
      "comment": "The agent did not provide a price but did commit to a clear timeline (Monday) for the next follow-up after checking stock."
    },
    {
      "ucid": "21112178980079741",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, see how it is, as you know, JSW One is a, I mean, we are a B2B e-commerce platform.",
      "comment": "The agent briefly explained the platform's role without re-pitching the entire value proposition, which was appropriate for an existing JSW customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field"
  ],
  "objection_phrases_list": []
}