{
  "ucid": "21112178973433121",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:55:31",
  "end_time": "2026-09-18 18:01:41",
  "duration_sec": 370,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA45f453a2f698a4577260ccbef0330966.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1337,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178973433121__DIA45f453a2f698a4577260ccbef0330966.mp3",
  "audio_bytes": 1020168,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 340.056,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello.   (हॅलो)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: I was calling from JSW One, Manoj ji, hello.   (JSW One से बात कर रहा था मनोज जी, नमस्कार।)\n[6s] CUSTOMER: Hello.   (नमस्कार।)\n[7s] AGENT: Sir, is there any requirement at Agrawal Steel right now?   (सर जी, अग्रवाल स्टील में कोई रिक्वायरमेंट है अभी?)\n[9s] CUSTOMER: What do you deal in, sir?   (क्या चीज में डील करते हैं सर?)\n[10s] AGENT: We deal in steel, sir, in mild steel, HR, CR, GP, PPGL, wire rods.   (स्टील में डील करते हैं सर, माइल्ड स्टील में HR, CR, GP, PPGL, वायर रॉड्स।)\n[13s] CUSTOMER: HR, CR, GP, GP?\n[15s] AGENT: GP, GP, wire rods, TMT bars, PPGL, we have all of these, sir.   (GP, GP, वायर रॉड्स, TMT बार्स, PPGL, ये सब में रहता है सर।)\n[18s] CUSTOMER: And color coated?   (और कलर कोटेड?)\n[19s] AGENT: We have color coated as well.   (कलर कोटेड भी रहता है।)\n[20s] CUSTOMER: Do you also have coil?   (कोइल भी मिलता है क्या?)\n[21s] AGENT: Yes, coil, sheet, everything, even with profile.   (हां, कोइल, शीट, सब, प्रोफाइल के साथ भी।)\n[23s] CUSTOMER: Brother, I have my own profiling unit.   (भाई, मेरा तो प्रोफाइल का खुद का यूनिट है।)\n[25s] AGENT: Then take the coil from us.   (तो हमसे कोइल ले लो।)\n[26s] CUSTOMER: What is today's rate?   (क्या रेट है आज का?)\n[27s] AGENT: For what? For color coated?   (किसका? कलर कोटेड का?)\n[28s] CUSTOMER: For color coated, Pragati brand.   (कलर कोटेड का प्रगति का।)\n[30s] AGENT: In Rajasthan, one second.   (राजस्थान में, एक सेकंड।)\n[34s] AGENT: Where in Rajasthan do you need it, sir?   (राजस्थान में कहां पे चाहिए सर?)\n[36s] CUSTOMER: Sikar.   (सीकर।)\n[36s] AGENT: Do you also take material from Ludhiana? Delhi, Ludhiana?   (आप लुधियाना से भी लेते हो क्या मटेरियल? दिल्ली, लुधियाना?)\n[38s] CUSTOMER: From Ludhiana, we get A1 pipes.   (लुधियाना से तो A1 का पाइप आता है।)\n[41s] AGENT: One second, I'll tell you, sir.   (एक सेकंड मैं बताता हूं सर।)\n[43s] AGENT: Pragati will cost you, sir, this, uh, if you need coil then   (प्रगति आपको पड़ेगा सर, ये, अह, कोइल अगर चाहिए आपको तो)\n[46s] CUSTOMER: I need coil, a full trailer will come, a full 40 tons.   (कोइल चाहिए, पूरा ट्रेलर आएगा पूरा चालीस टन का।)\n[48s] AGENT: Oh, you need 40 tons?   (अच्छा चालीस टन का चाहिए क्या?)\n[49s] CUSTOMER: Yes, whatever you have, 35-40 tons.   (हां, पैंतीस चालीस टन जो भी आपका होगा।)\n[51s] AGENT: Look, in Delhi... in Delhi, the rate for Pragati was 95,700.   (देखो, मेरे पास दिल्ली में तो, दिल्ली में तो प्रगति का रेट 95,700 चल रहा था।)\n[54s] CUSTOMER: Okay.   (अच्छा।)\n[54s] AGENT: If I give it from Delhi. And if you take 40 tons, then accordingly, with freight etc., it will be one rupee, two rupees, let's say. One and a half rupees.   (दिल्ली से दूंगा तो। और चालीस टन लोगे तो उस हिसाब से फिर भाड़ा वगेरा लग के एक रुपए, दो रुपए मान लो। एक डेढ़ रुपए।)\n[59s] CUSTOMER: So won't you get it done FOR from the company?   (नहीं तो कंपनी से FOR नहीं कराओगे क्या?)\n[60s] AGENT: From the company, 40 tons?   (कंपनी से चालीस टन?)\n[61s] CUSTOMER: Yes, then the code will open, where will we show it in that.   (हां तो कोड खुल जाएगा उसमें कहां दिखाएंगे।)\n[63s] AGENT: By the way, what is your work? Is it profiling or are there other things too?   (आपका वैसे काम किस चीज का है? प्रोफाइलिंग का है कि और भी चीजें हैं?)\n[66s] CUSTOMER: I have a profiling unit, what did I tell you.   (मेरा तो प्रोफाइल का यूनिट है, क्या बोला आपको।)\n[67s] AGENT: And do you also do trading?   (और ट्रेडिंग का भी है क्या?)\n[68s] CUSTOMER: We do trading, we have four counters in Sikar.   (ट्रेडिंग करते हैं, चार काउंटर हैं सीकर में।)\n[70s] AGENT: Pardon?   (हैं जी?)\n[71s] CUSTOMER: There are four counters, I have four retail counters in Sikar.   (चार काउंटर हैं, मेरे रिटेल काउंटर हैं चार सीकर में।)\n[74s] AGENT: Now in the plant, sir, the plant won't be possible for 40 tons, there's overbooking anyway and a slightly higher quantity is also required.   (अब प्लांट में सर, प्लांट हो नहीं पाएगा चालीस टन, वैसे भी ओवरबुकिंग चल रही है और थोड़ा क्वांटिटी भी ज्यादा चाहिए रहता है।)\n[77s] AGENT: So you from me, from that, from the plant, I'll get it done from another one. First, start the transaction with me. At least get connected with the company, sir.   (तो आप मुझसे, उससे, प्लांट से मैं दूसरे से करा दूंगा। पहले मेरे से ट्रांजैक्शन तो चालू कर लो। जुड़ तो जाओ सर कंपनी से।)\n[82s] CUSTOMER: Brother, you understand how much difference there is in freight between FOR and that.   (भाई, FOR में और उसमें भाड़े में कितना फर्क पड़ता है आप समझो।)\n[85s] AGENT: Hmm?   (हं?)\n[86s] CUSTOMER: What sir?   (क्या सर?)\n[88s] AGENT: Hello?   (हॅलो?)\n[89s] CUSTOMER: Yes sir, what are you saying?   (हां सर, क्या कह रहे हो?)\n[90s] AGENT: There's a big difference in freight, how will you manage the cost?   (भाड़े का लंबा फर्क पड़ता है, आपकी पड़ता कैसे आएगी?)\n[92s] CUSTOMER: Where do you buy from? From Jaipur or from where?   (आप कहां से लेते हो? जयपुर से कि कहां से?)\n[93s] AGENT: From Jaipur, I get it FOR, Sikar.   (जयपुर से मेरा FOR आ जाता है, सीकर।)\n[95s] CUSTOMER: Okay, then do one thing now, send me that, the requirement, I will tell you. By the way, I mean, which brand do you deal in?   (ठीक है, तो अभी एक काम करो ना, मेरेको आप वो भेज दो, रिक्वायरमेंट, मैं बता दूंगा। आप वैसे, मतलब कौनसे ब्रांड में डील करते हो?)\n[99s] AGENT: I am taking MNS and also take JSW.   (मैं MNS भी ले रहा हूं और JSW भी लेता हूं।)\n[101s] CUSTOMER: You deal in these two brands? Okay. And Tata's dealer, I am a dealer for Tata's Durashine.   (ये दो ब्रांड में डील कर रहे हो? अच्छा। और Tata का डीलर, Tata का Durashine का डीलर हूं मैं।)\n[105s] AGENT: And do you get it with a test certificate?   (और टेस्ट सर्टिफिकेट के साथ मिलता है?)\n[106s] CUSTOMER: Huh?   (हैं?)\n[107s] AGENT: Do you get the material with a test certificate?   (टेस्ट सर्टिफिकेट के साथ मिलता है मटेरियल आपको?)\n[109s] CUSTOMER: What thing?   (क्या चीज?)\n[110s] AGENT: Do you get a test certificate with the material, sir, that's what I'm asking.   (टेस्ट सर्टिफिकेट मिलता है सर मटेरियल के साथ, ये पूछ रहा हूं।)\n[112s] CUSTOMER: Material?   (मटेरियल?)\n[112s] AGENT: When the material comes, do you get a test certificate?   (मटेरियल जब आता है तो टेस्ट सर्टिफिकेट मिलता है?)\n[114s] CUSTOMER: Yes, for whomever we ask for a TC, that TC comes.   (हां, वो तो TC जिसकी मांगते हैं वो TC आ जाती है।)\n[116s] AGENT: Okay, the TC comes.   (अच्छा, TC आ जाती है।)\n[118s] CUSTOMER: Yes.   (हां।)\n[118s] AGENT: Okay, so I'll do one thing, for now, you send me the requirement, I'll tell you. When do you need it by the way, when do you need the 40 tons of material? When do you want to book the order? In a day or two?   (ठीक है, तो एक काम करता हूं, अभी तो आप मेरेको रिक्वायरमेंट भेज दो, मैं बता दूंगा आपको। कब चाहिए वैसे, कब चाहिए मटेरियल आपको चालीस टन? ऑर्डर बुक कब करना है? आजकल में?)\n[123s] CUSTOMER: We keep buying material, daily, we have to buy the goods every second or third day.   (मटेरियल तो लेते ही रहते हैं, डेली, दूसरे तीसरे दिन ही लेना पड़ता है माल तो।)\n[127s] AGENT: Every second or third day? How many times a month do you buy?   (दूसरे तीसरे दिन? महीने में कितनी बार लेते हो आप?)\n[128s] CUSTOMER: We buy three times a month.   (महीने में तीन बार लेते हैं।)\n[130s] AGENT: Three times?   (तीन बार?)\n[131s] CUSTOMER: Yes.   (हां।)\n[131s] AGENT: So now, when do you have to make the next purchase?   (तो अभी, अभी आपको नेक्स्ट परचेस कब करना है?)\n[133s] CUSTOMER: It's ongoing, if the market is bullish, then we have to buy in advance, for now.   (चालू रहता है, यदि मार्केट तेजी पे है तो पहले एडवांस में लेना पड़ता है तो अभी तो।)\n[136s] AGENT: Yes, we will also give it in advance only, sir, for the very first time.   (हां, एडवांस में ही हम देंगे ना सर, पहली पहली बार तो।)\n[138s] CUSTOMER: No, no, I'm saying we have to buy the material in advance. Like, the requirement is after five days, but the market is bullish, so we'll have to buy the material beforehand, right?   (नहीं नहीं, मैं कह रहा हूं एडवांस में खरीदना पड़ता है माल। जैसे रिक्वायरमेंट पांच दिन बाद है लेकिन मार्केट तेज है तो पहले ही खरीदना पड़ेगा ना माल तो।)\n[143s] AGENT: Hmm.   (हम्म।)\n[144s] CUSTOMER: Then the other party won't give credit, just like no one will give it.   (तब सामने वाला कोई उधार थोड़ी दे देगा, जैसे कोई नहीं दे देगा।)\n[146s] AGENT: Don't you operate on credit?   (आपका क्रेडिट में नहीं चलता है क्या?)\n[147s] CUSTOMER: Huh?   (हैं?)\n[148s] AGENT: Does it also work on credit?   (क्रेडिट में भी चलता है क्या?)\n[149s] CUSTOMER: No, credit, my work is only in cash. For me, as the material arrives, I make the payment to the party the next day.   (नहीं, क्रेडिट, मेरा तो कैश का ही काम है। मेरे तो जैसे माल आता है, मैं नेक्स्ट डे पेमेंट करता हूं पार्टी को।)\n[153s] AGENT: Ours, ours, sir, is 100% in advance.   (हमारा, हमारा तो सर 100% एडवांस में रहता है।)\n[154s] CUSTOMER: Hey, listen, the load that comes from the company, the account is going to the company in advance, so the advance will come on the first day.   (अरे सुनो तो सही, कंपनी से जो लोड होता है उसमें एडवांस में कंपनी में जा रहा है अकाउंट, तो उसमें एडवांस आएगा पहले दिन।)\n[160s] AGENT: Okay.   (अच्छा।)\n[160s] AGENT: Your voice wasn't coming clearly. I was trying to say that the advance system we have, that will work, right? 100% against the PI.   (आपका आवाज ऐसे क्लियर नहीं आ रहा था। मैं ये कहना चाह रहा था कि एडवांस जो अपना चलता है, वो चलेगा ना? PI के अगेंस्ट में 100%।)\n[164s] CUSTOMER: Yes, we will give advance, we will give you 100% advance payment.   (हां, एडवांस देंगे, पेमेंट आपको एडवांस देंगे 100%।)\n[167s] AGENT: Okay, okay. You send me the requirement.   (ठीक है, ठीक है। आप मेरेको रिक्वायरमेंट भेज दो।)\n[168s] CUSTOMER: You will take the payment in the company's account only, or in yours?   (पेमेंट तो कंपनी के अकाउंट में ही लोगे, आपके में लोगे?)\n[174s] AGENT: Okay. We will take it in the company's account, sir.   (ठीक है। कंपनी के अकाउंट पे लेंगे सर।)\n[176s] CUSTOMER: Yes, if you take it in the company account, then there's no problem.   (हां, कंपनी अकाउंट में लोगे तो दिक्कत नहीं है।)\n[179s] AGENT: Okay, you send me the requirement once.   (ठीक है, आप मेरेको रिक्वायरमेंट भेज दो एक बार।)\n[181s] CUSTOMER: Tell me.   (बताओ।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 91,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise of clanging metal, likely a workshop, which sometimes makes the speech hard to discern.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "91 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must control the call by following the pitch structure. Start with a permission opener and a hook, conduct full discovery before discussing price, and close with a concrete next step that you own.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent stated a direct 40-ton plant dispatch is not possible due to overbooking and quantity rules, offering to supply from a stockyard instead.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer and trader in Sikar, has a recurring requirement for 40-ton lots of color-coated coil. The agent was reactive, failing to follow the pitch structure or fully qualify the requirement. The agent identified a supply constraint where a direct-from-mill dispatch was not possible for that quantity, leading to a freight cost issue for the customer. The call ended without a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent identified the company and self but did not ask for permission to speak, instead jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a proactive hook; they only listed products after the customer asked what they deal in.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"By the way, what is your work? Is it profiling or are there other things too?\", \"comment\": \"Agent successfully asked 4 of 6 discovery questions, covering business type, monthly volume, current brands, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs. The conversation remained transactional on price and logistics.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent captured quantity (40 tons) and location (Sikar) but failed to capture critical specs like grade, thickness, and width.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not commit to a next step, instead asking the customer to send the requirement: \\\"you send me the requirement once.\\\"\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must control the call by following the pitch structure. Start with a permission opener and a hook, conduct full discovery before discussing price, and close with a concrete next step that you own.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent stated a direct 40-ton plant dispatch is not possible due to overbooking and quantity rules, offering to supply from a stockyard instead.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Brother, you understand how much difference there is in freight between FOR and that.\", \"response\": \"There's a big difference in freight, how will you manage the cost?\"}], \"call_summary\": \"The customer, a manufacturer and trader in Sikar, has a recurring requirement for 40-ton lots of color-coated coil. The agent was reactive, failing to follow the pitch structure or fully qualify the requirement. The agent identified a supply constraint where a direct-from-mill dispatch was not possible for that quantity, leading to a freight cost issue for the customer. The call ended without a firm next step.\"}",
  "error": null,
  "latency_ms": 45512,
  "input_tokens": 5877,
  "output_tokens": 864,
  "created_at": "2026-09-25 11:53:22",
  "sentiment": "negative",
  "sentiment_score": -0.29,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 10,
  "lex_hits": 15,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.53,
  "agent_talk_sec": 76.8,
  "customer_talk_sec": 68.0,
  "dead_air_sec": 225.2,
  "longest_monologue_sec": 7.3,
  "agent_wpm": 367.2,
  "interruptions": 0,
  "agent_turns": 47,
  "customer_turns": 44,
  "discovery_qs": 28,
  "words_agent": 470,
  "words_customer": 386,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973433121",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178973433121",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 2.71,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178973433121",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.36,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.66,
      "end_s": 5.5,
      "text_en": "I was calling from JSW One, Manoj ji, hello.",
      "text_native": "JSW One से बात कर रहा था मनोज जी, नमस्कार।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
      "end_s": 6.3,
      "text_en": "Hello.",
      "text_native": "नमस्कार।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.56,
      "end_s": 8.48,
      "text_en": "Sir, is there any requirement at Agrawal Steel right now?",
      "text_native": "सर जी, अग्रवाल स्टील में कोई रिक्वायरमेंट है अभी?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 10.0,
      "text_en": "What do you deal in, sir?",
      "text_native": "क्या चीज में डील करते हैं सर?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.18,
      "end_s": 12.8,
      "text_en": "We deal in steel, sir, in mild steel, HR, CR, GP, PPGL, wire rods.",
      "text_native": "स्टील में डील करते हैं सर, माइल्ड स्टील में HR, CR, GP, PPGL, वायर रॉड्स।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 14.8,
      "text_en": "HR, CR, GP, GP?",
      "text_native": "HR, CR, GP, GP?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 18.0,
      "text_en": "GP, GP, wire rods, TMT bars, PPGL, we have all of these, sir.",
      "text_native": "GP, GP, वायर रॉड्स, TMT बार्स, PPGL, ये सब में रहता है सर।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 18.9,
      "text_en": "And color coated?",
      "text_native": "और कलर कोटेड?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 19.8,
      "text_en": "We have color coated as well.",
      "text_native": "कलर कोटेड भी रहता है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 20.7,
      "text_en": "Do you also have coil?",
      "text_native": "कोइल भी मिलता है क्या?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.9,
      "end_s": 22.4,
      "text_en": "Yes, coil, sheet, everything, even with profile.",
      "text_native": "हां, कोइल, शीट, सब, प्रोफाइल के साथ भी।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 14,
      "speaker": "customer",
      "start_s": 22.6,
      "end_s": 24.3,
      "text_en": "Brother, I have my own profiling unit.",
      "text_native": "भाई, मेरा तो प्रोफाइल का खुद का यूनिट है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.5,
      "text_en": "Then take the coil from us.",
      "text_native": "तो हमसे कोइल ले लो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 16,
      "speaker": "customer",
      "start_s": 25.8,
      "end_s": 26.7,
      "text_en": "What is today's rate?",
      "text_native": "क्या रेट है आज का?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 17,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 27.9,
      "text_en": "For what? For color coated?",
      "text_native": "किसका? कलर कोटेड का?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 29.2,
      "text_en": "For color coated, Pragati brand.",
      "text_native": "कलर कोटेड का प्रगति का।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 19,
      "speaker": "agent",
      "start_s": 29.7,
      "end_s": 31.0,
      "text_en": "In Rajasthan, one second.",
      "text_native": "राजस्थान में, एक सेकंड।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 20,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 35.0,
      "text_en": "Where in Rajasthan do you need it, sir?",
      "text_native": "राजस्थान में कहां पे चाहिए सर?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 21,
      "speaker": "customer",
      "start_s": 35.5,
      "end_s": 36.0,
      "text_en": "Sikar.",
      "text_native": "सीकर।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 22,
      "speaker": "agent",
      "start_s": 36.2,
      "end_s": 38.2,
      "text_en": "Do you also take material from Ludhiana? Delhi, Ludhiana?",
      "text_native": "आप लुधियाना से भी लेते हो क्या मटेरियल? दिल्ली, लुधियाना?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 23,
      "speaker": "customer",
      "start_s": 38.3,
      "end_s": 39.8,
      "text_en": "From Ludhiana, we get A1 pipes.",
      "text_native": "लुधियाना से तो A1 का पाइप आता है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 24,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 41.6,
      "text_en": "One second, I'll tell you, sir.",
      "text_native": "एक सेकंड मैं बताता हूं सर।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 25,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 46.2,
      "text_en": "Pragati will cost you, sir, this, uh, if you need coil then",
      "text_native": "प्रगति आपको पड़ेगा सर, ये, अह, कोइल अगर चाहिए आपको तो"
    },
    {
      "ucid": "21112178973433121",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.3,
      "end_s": 48.1,
      "text_en": "I need coil, a full trailer will come, a full 40 tons.",
      "text_native": "कोइल चाहिए, पूरा ट्रेलर आएगा पूरा चालीस टन का।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 27,
      "speaker": "agent",
      "start_s": 48.2,
      "end_s": 49.1,
      "text_en": "Oh, you need 40 tons?",
      "text_native": "अच्छा चालीस टन का चाहिए क्या?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 28,
      "speaker": "customer",
      "start_s": 49.3,
      "end_s": 50.6,
      "text_en": "Yes, whatever you have, 35-40 tons.",
      "text_native": "हां, पैंतीस चालीस टन जो भी आपका होगा।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 29,
      "speaker": "agent",
      "start_s": 50.6,
      "end_s": 53.2,
      "text_en": "Look, in Delhi... in Delhi, the rate for Pragati was 95,700.",
      "text_native": "देखो, मेरे पास दिल्ली में तो, दिल्ली में तो प्रगति का रेट 95,700 चल रहा था।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 30,
      "speaker": "customer",
      "start_s": 53.6,
      "end_s": 54.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 31,
      "speaker": "agent",
      "start_s": 54.3,
      "end_s": 58.4,
      "text_en": "If I give it from Delhi. And if you take 40 tons, then accordingly, with freight etc., it will be one rupee, two rupees, let's say. One and a half rupees.",
      "text_native": "दिल्ली से दूंगा तो। और चालीस टन लोगे तो उस हिसाब से फिर भाड़ा वगेरा लग के एक रुपए, दो रुपए मान लो। एक डेढ़ रुपए।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 32,
      "speaker": "customer",
      "start_s": 58.6,
      "end_s": 59.9,
      "text_en": "So won't you get it done FOR from the company?",
      "text_native": "नहीं तो कंपनी से FOR नहीं कराओगे क्या?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 33,
      "speaker": "agent",
      "start_s": 60.2,
      "end_s": 61.1,
      "text_en": "From the company, 40 tons?",
      "text_native": "कंपनी से चालीस टन?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 34,
      "speaker": "customer",
      "start_s": 61.3,
      "end_s": 62.8,
      "text_en": "Yes, then the code will open, where will we show it in that.",
      "text_native": "हां तो कोड खुल जाएगा उसमें कहां दिखाएंगे।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 35,
      "speaker": "agent",
      "start_s": 63.2,
      "end_s": 65.4,
      "text_en": "By the way, what is your work? Is it profiling or are there other things too?",
      "text_native": "आपका वैसे काम किस चीज का है? प्रोफाइलिंग का है कि और भी चीजें हैं?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 36,
      "speaker": "customer",
      "start_s": 65.7,
      "end_s": 67.2,
      "text_en": "I have a profiling unit, what did I tell you.",
      "text_native": "मेरा तो प्रोफाइल का यूनिट है, क्या बोला आपको।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 37,
      "speaker": "agent",
      "start_s": 67.4,
      "end_s": 68.2,
      "text_en": "And do you also do trading?",
      "text_native": "और ट्रेडिंग का भी है क्या?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 38,
      "speaker": "customer",
      "start_s": 68.5,
      "end_s": 70.1,
      "text_en": "We do trading, we have four counters in Sikar.",
      "text_native": "ट्रेडिंग करते हैं, चार काउंटर हैं सीकर में।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 39,
      "speaker": "agent",
      "start_s": 70.3,
      "end_s": 70.6,
      "text_en": "Pardon?",
      "text_native": "हैं जी?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 40,
      "speaker": "customer",
      "start_s": 71.2,
      "end_s": 73.4,
      "text_en": "There are four counters, I have four retail counters in Sikar.",
      "text_native": "चार काउंटर हैं, मेरे रिटेल काउंटर हैं चार सीकर में।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 41,
      "speaker": "agent",
      "start_s": 73.8,
      "end_s": 77.2,
      "text_en": "Now in the plant, sir, the plant won't be possible for 40 tons, there's overbooking anyway and a slightly higher quantity is also required.",
      "text_native": "अब प्लांट में सर, प्लांट हो नहीं पाएगा चालीस टन, वैसे भी ओवरबुकिंग चल रही है और थोड़ा क्वांटिटी भी ज्यादा चाहिए रहता है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 42,
      "speaker": "agent",
      "start_s": 77.3,
      "end_s": 81.2,
      "text_en": "So you from me, from that, from the plant, I'll get it done from another one. First, start the transaction with me. At least get connected with the company, sir.",
      "text_native": "तो आप मुझसे, उससे, प्लांट से मैं दूसरे से करा दूंगा। पहले मेरे से ट्रांजैक्शन तो चालू कर लो। जुड़ तो जाओ सर कंपनी से।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 43,
      "speaker": "customer",
      "start_s": 81.8,
      "end_s": 84.4,
      "text_en": "Brother, you understand how much difference there is in freight between FOR and that.",
      "text_native": "भाई, FOR में और उसमें भाड़े में कितना फर्क पड़ता है आप समझो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 44,
      "speaker": "agent",
      "start_s": 84.8,
      "end_s": 85.2,
      "text_en": "Hmm?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 45,
      "speaker": "customer",
      "start_s": 86.2,
      "end_s": 86.7,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 46,
      "speaker": "agent",
      "start_s": 87.9,
      "end_s": 88.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 47,
      "speaker": "customer",
      "start_s": 88.6,
      "end_s": 89.4,
      "text_en": "Yes sir, what are you saying?",
      "text_native": "हां सर, क्या कह रहे हो?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 48,
      "speaker": "agent",
      "start_s": 89.5,
      "end_s": 91.2,
      "text_en": "There's a big difference in freight, how will you manage the cost?",
      "text_native": "भाड़े का लंबा फर्क पड़ता है, आपकी पड़ता कैसे आएगी?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 49,
      "speaker": "customer",
      "start_s": 91.5,
      "end_s": 92.9,
      "text_en": "Where do you buy from? From Jaipur or from where?",
      "text_native": "आप कहां से लेते हो? जयपुर से कि कहां से?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 50,
      "speaker": "agent",
      "start_s": 93.0,
      "end_s": 94.5,
      "text_en": "From Jaipur, I get it FOR, Sikar.",
      "text_native": "जयपुर से मेरा FOR आ जाता है, सीकर।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 51,
      "speaker": "customer",
      "start_s": 94.8,
      "end_s": 98.4,
      "text_en": "Okay, then do one thing now, send me that, the requirement, I will tell you. By the way, I mean, which brand do you deal in?",
      "text_native": "ठीक है, तो अभी एक काम करो ना, मेरेको आप वो भेज दो, रिक्वायरमेंट, मैं बता दूंगा। आप वैसे, मतलब कौनसे ब्रांड में डील करते हो?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 52,
      "speaker": "agent",
      "start_s": 98.7,
      "end_s": 100.6,
      "text_en": "I am taking MNS and also take JSW.",
      "text_native": "मैं MNS भी ले रहा हूं और JSW भी लेता हूं।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 53,
      "speaker": "customer",
      "start_s": 100.9,
      "end_s": 104.4,
      "text_en": "You deal in these two brands? Okay. And Tata's dealer, I am a dealer for Tata's Durashine.",
      "text_native": "ये दो ब्रांड में डील कर रहे हो? अच्छा। और Tata का डीलर, Tata का Durashine का डीलर हूं मैं।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 54,
      "speaker": "agent",
      "start_s": 104.6,
      "end_s": 105.7,
      "text_en": "And do you get it with a test certificate?",
      "text_native": "और टेस्ट सर्टिफिकेट के साथ मिलता है?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 55,
      "speaker": "customer",
      "start_s": 106.0,
      "end_s": 106.3,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 56,
      "speaker": "agent",
      "start_s": 106.6,
      "end_s": 108.2,
      "text_en": "Do you get the material with a test certificate?",
      "text_native": "टेस्ट सर्टिफिकेट के साथ मिलता है मटेरियल आपको?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 57,
      "speaker": "customer",
      "start_s": 108.7,
      "end_s": 109.2,
      "text_en": "What thing?",
      "text_native": "क्या चीज?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 58,
      "speaker": "agent",
      "start_s": 109.5,
      "end_s": 111.2,
      "text_en": "Do you get a test certificate with the material, sir, that's what I'm asking.",
      "text_native": "टेस्ट सर्टिफिकेट मिलता है सर मटेरियल के साथ, ये पूछ रहा हूं।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 59,
      "speaker": "customer",
      "start_s": 111.6,
      "end_s": 112.1,
      "text_en": "Material?",
      "text_native": "मटेरियल?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 60,
      "speaker": "agent",
      "start_s": 112.3,
      "end_s": 114.1,
      "text_en": "When the material comes, do you get a test certificate?",
      "text_native": "मटेरियल जब आता है तो टेस्ट सर्टिफिकेट मिलता है?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 61,
      "speaker": "customer",
      "start_s": 114.3,
      "end_s": 116.2,
      "text_en": "Yes, for whomever we ask for a TC, that TC comes.",
      "text_native": "हां, वो तो TC जिसकी मांगते हैं वो TC आ जाती है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 62,
      "speaker": "agent",
      "start_s": 116.4,
      "end_s": 117.3,
      "text_en": "Okay, the TC comes.",
      "text_native": "अच्छा, TC आ जाती है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 63,
      "speaker": "customer",
      "start_s": 117.5,
      "end_s": 117.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 64,
      "speaker": "agent",
      "start_s": 118.0,
      "end_s": 122.8,
      "text_en": "Okay, so I'll do one thing, for now, you send me the requirement, I'll tell you. When do you need it by the way, when do you need the 40 tons of material? When do you want to book the order? In a day or two?",
      "text_native": "ठीक है, तो एक काम करता हूं, अभी तो आप मेरेको रिक्वायरमेंट भेज दो, मैं बता दूंगा आपको। कब चाहिए वैसे, कब चाहिए मटेरियल आपको चालीस टन? ऑर्डर बुक कब करना है? आजकल में?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 65,
      "speaker": "customer",
      "start_s": 123.0,
      "end_s": 126.2,
      "text_en": "We keep buying material, daily, we have to buy the goods every second or third day.",
      "text_native": "मटेरियल तो लेते ही रहते हैं, डेली, दूसरे तीसरे दिन ही लेना पड़ता है माल तो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 66,
      "speaker": "agent",
      "start_s": 126.6,
      "end_s": 128.2,
      "text_en": "Every second or third day? How many times a month do you buy?",
      "text_native": "दूसरे तीसरे दिन? महीने में कितनी बार लेते हो आप?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 67,
      "speaker": "customer",
      "start_s": 128.4,
      "end_s": 129.6,
      "text_en": "We buy three times a month.",
      "text_native": "महीने में तीन बार लेते हैं।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 68,
      "speaker": "agent",
      "start_s": 129.8,
      "end_s": 130.3,
      "text_en": "Three times?",
      "text_native": "तीन बार?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 69,
      "speaker": "customer",
      "start_s": 130.6,
      "end_s": 130.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 70,
      "speaker": "agent",
      "start_s": 131.4,
      "end_s": 133.0,
      "text_en": "So now, when do you have to make the next purchase?",
      "text_native": "तो अभी, अभी आपको नेक्स्ट परचेस कब करना है?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 71,
      "speaker": "customer",
      "start_s": 133.4,
      "end_s": 136.4,
      "text_en": "It's ongoing, if the market is bullish, then we have to buy in advance, for now.",
      "text_native": "चालू रहता है, यदि मार्केट तेजी पे है तो पहले एडवांस में लेना पड़ता है तो अभी तो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 72,
      "speaker": "agent",
      "start_s": 136.5,
      "end_s": 138.2,
      "text_en": "Yes, we will also give it in advance only, sir, for the very first time.",
      "text_native": "हां, एडवांस में ही हम देंगे ना सर, पहली पहली बार तो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 73,
      "speaker": "customer",
      "start_s": 138.4,
      "end_s": 143.0,
      "text_en": "No, no, I'm saying we have to buy the material in advance. Like, the requirement is after five days, but the market is bullish, so we'll have to buy the material beforehand, right?",
      "text_native": "नहीं नहीं, मैं कह रहा हूं एडवांस में खरीदना पड़ता है माल। जैसे रिक्वायरमेंट पांच दिन बाद है लेकिन मार्केट तेज है तो पहले ही खरीदना पड़ेगा ना माल तो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 74,
      "speaker": "agent",
      "start_s": 143.4,
      "end_s": 143.7,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 75,
      "speaker": "customer",
      "start_s": 144.0,
      "end_s": 145.8,
      "text_en": "Then the other party won't give credit, just like no one will give it.",
      "text_native": "तब सामने वाला कोई उधार थोड़ी दे देगा, जैसे कोई नहीं दे देगा।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 76,
      "speaker": "agent",
      "start_s": 146.0,
      "end_s": 147.0,
      "text_en": "Don't you operate on credit?",
      "text_native": "आपका क्रेडिट में नहीं चलता है क्या?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 77,
      "speaker": "customer",
      "start_s": 147.2,
      "end_s": 147.5,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 78,
      "speaker": "agent",
      "start_s": 147.8,
      "end_s": 148.7,
      "text_en": "Does it also work on credit?",
      "text_native": "क्रेडिट में भी चलता है क्या?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 79,
      "speaker": "customer",
      "start_s": 148.9,
      "end_s": 152.8,
      "text_en": "No, credit, my work is only in cash. For me, as the material arrives, I make the payment to the party the next day.",
      "text_native": "नहीं, क्रेडिट, मेरा तो कैश का ही काम है। मेरे तो जैसे माल आता है, मैं नेक्स्ट डे पेमेंट करता हूं पार्टी को।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 80,
      "speaker": "agent",
      "start_s": 152.8,
      "end_s": 154.4,
      "text_en": "Ours, ours, sir, is 100% in advance.",
      "text_native": "हमारा, हमारा तो सर 100% एडवांस में रहता है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 81,
      "speaker": "customer",
      "start_s": 154.4,
      "end_s": 159.0,
      "text_en": "Hey, listen, the load that comes from the company, the account is going to the company in advance, so the advance will come on the first day.",
      "text_native": "अरे सुनो तो सही, कंपनी से जो लोड होता है उसमें एडवांस में कंपनी में जा रहा है अकाउंट, तो उसमें एडवांस आएगा पहले दिन।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 82,
      "speaker": "agent",
      "start_s": 159.6,
      "end_s": 159.9,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 83,
      "speaker": "agent",
      "start_s": 160.4,
      "end_s": 164.2,
      "text_en": "Your voice wasn't coming clearly. I was trying to say that the advance system we have, that will work, right? 100% against the PI.",
      "text_native": "आपका आवाज ऐसे क्लियर नहीं आ रहा था। मैं ये कहना चाह रहा था कि एडवांस जो अपना चलता है, वो चलेगा ना? PI के अगेंस्ट में 100%।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 84,
      "speaker": "customer",
      "start_s": 164.3,
      "end_s": 166.4,
      "text_en": "Yes, we will give advance, we will give you 100% advance payment.",
      "text_native": "हां, एडवांस देंगे, पेमेंट आपको एडवांस देंगे 100%।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 85,
      "speaker": "agent",
      "start_s": 166.6,
      "end_s": 168.0,
      "text_en": "Okay, okay. You send me the requirement.",
      "text_native": "ठीक है, ठीक है। आप मेरेको रिक्वायरमेंट भेज दो।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 86,
      "speaker": "customer",
      "start_s": 168.0,
      "end_s": 170.2,
      "text_en": "You will take the payment in the company's account only, or in yours?",
      "text_native": "पेमेंट तो कंपनी के अकाउंट में ही लोगे, आपके में लोगे?"
    },
    {
      "ucid": "21112178973433121",
      "idx": 87,
      "speaker": "agent",
      "start_s": 174.2,
      "end_s": 175.8,
      "text_en": "Okay. We will take it in the company's account, sir.",
      "text_native": "ठीक है। कंपनी के अकाउंट पे लेंगे सर।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 88,
      "speaker": "customer",
      "start_s": 176.2,
      "end_s": 178.0,
      "text_en": "Yes, if you take it in the company account, then there's no problem.",
      "text_native": "हां, कंपनी अकाउंट में लोगे तो दिक्कत नहीं है।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 89,
      "speaker": "agent",
      "start_s": 179.0,
      "end_s": 180.4,
      "text_en": "Okay, you send me the requirement once.",
      "text_native": "ठीक है, आप मेरेको रिक्वायरमेंट भेज दो एक बार।"
    },
    {
      "ucid": "21112178973433121",
      "idx": 90,
      "speaker": "customer",
      "start_s": 180.8,
      "end_s": 181.2,
      "text_en": "Tell me.",
      "text_native": "बताओ।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973433121",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent identified the company and self but did not ask for permission to speak, instead jumping directly to a requirement question."
    },
    {
      "ucid": "21112178973433121",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a proactive hook; they only listed products after the customer asked what they deal in."
    },
    {
      "ucid": "21112178973433121",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 4,
      "evidence": "By the way, what is your work? Is it profiling or are there other things too?",
      "comment": "Agent successfully asked 4 of 6 discovery questions, covering business type, monthly volume, current brands, and payment terms."
    },
    {
      "ucid": "21112178973433121",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs. The conversation remained transactional on price and logistics."
    },
    {
      "ucid": "21112178973433121",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent captured quantity (40 tons) and location (Sikar) but failed to capture critical specs like grade, thickness, and width."
    },
    {
      "ucid": "21112178973433121",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not commit to a next step, instead asking the customer to send the requirement: \"you send me the requirement once.\""
    }
  ],
  "objections": [
    {
      "ucid": "21112178973433121",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Brother, you understand how much difference there is in freight between FOR and that.",
      "response": "There's a big difference in freight, how will you manage the cost?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}