{
  "ucid": "21112178973252251",
  "call_date": "2026-09-18",
  "start_time": "2026-09-18 17:25:22",
  "end_time": "2026-09-18 17:33:03",
  "duration_sec": 461,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
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  "source_file": "Monthly_Calls_Transcript.xlsx",
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  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Yes, hello sir, Abdul speaking from JSW.   (क्या नमस्कार सर, अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।)\n[6s] CUSTOMER: Yes Abdul ji, tell me sir.   (हां जी अब्दुल जी, बोलिए सर।)\n[8s] AGENT: How are you, sir?   (क्या हाल चाल है सर?)\n[9s] CUSTOMER: Good, you tell me, give your orders, sir.   (बढ़िया, आप बताएं, हुकुम करें मालिक।)\n[10s] AGENT: Sir, I am also good, sir. I had called for some sales, do you have any requirement, sir?   (सर मैं भी सर बढ़िया हूं सर। ये कुछ सेल के लिए फोन किया था, मैं कुछ रिक्वायरमेंट है क्या सर?)\n[14s] CUSTOMER: Sir, actually you talk to me when I have already placed an order.   (सर एक्चुअली आप मेरे से तब बात करते हैं जब मैं आर्डर प्लेस चुका होता हूं।)\n[17s] AGENT: Oh sir, basically, see, what the process is, sir...   (अरे सर बेसिकली देखिए प्रोसेस क्या होता है ना सर)\n[18s] CUSTOMER: No, no, I'll tell you. Hello, hello, hello, hello.   (नहीं नहीं मैं बताता हूं। हेलो हेलो हेलो हेलो।)\n[20s] AGENT: Tell me, sir.   (बोलिए सर।)\n[20s] CUSTOMER: No, what date is it today? It's the 18th. If I talk to you myself, it will be around the 27th, 28th or, or the 5th, or 5th or 10th of October.   (नहीं, आज आज हम किस तारीख में हैं? 18th में हैं। मैं आपसे अगर खुद भी बात करूं, अराउंड 27, 28 या या फाइव और फाइव और 10th ऑफ अक्टूबर।)\n[26s] AGENT: I'll do one thing, I'll message you my personal number, sir, okay?   (मैं ऐसा करता हूं, मैं आपको पर्सनल नंबर सर मैसेज कर दे रहा हूं, ठीक है?)\n[29s] CUSTOMER: Yes, sir.   (हां जी सर।)\n[29s] AGENT: When you have a requirement, please do remember me once, sir, okay?   (जब आपके पास रिक्वायरमेंट हो, जरूर आप मेरे को एक बार याद कीजिएगा सर, ठीक है?)\n[32s] CUSTOMER: Yes sir. But you will give me the material from the Ghaziabad stock, right?   (जी सर। पर आप मेरे को गाजियाबाद स्टॉक से देंगे ना मटेरियल?)\n[34s] AGENT: Yes, from there. Where do you need it, sir?   (हां, वहीं से देंगे। कहां चाहिए सर आपको?)\n[36s] CUSTOMER: I need it in Raebareli.   (मुझे चाहिए रायबरेली में।)\n[38s] AGENT: Yes, so from there, I am based in Bombay.   (हां तो वहीं से, मैं तो बैठता हूं बॉम्बे।)\n[39s] CUSTOMER: No, actually, you don't have a stockyard in Kanpur, do you?   (नहीं एक्चुअली हमारा कानपुर में तो स्टॉकयार्ड है नहीं आपका?)\n[41s] AGENT: No, we don't.   (नहीं है।)\n[42s] CUSTOMER: You have one in Ghaziabad.   (गाजियाबाद में है।)\n[43s] AGENT: Yes.   (हां।)\n[43s] CUSTOMER: Actually, I need it in slitted form. I get it from Apollo.   (एक्चुअली मेरे को स्लिटेड में चाहिए होता है। मैं अपोलो से)\n[45s] AGENT: What do you need? What do you need? CR?   (क्या लगता है आपको? क्या लगता है आपको? सीआर?)\n[47s] CUSTOMER: And what is the rate these days?   (और आजकल क्या रेट चल रहा है?)\n[48s] AGENT: Oh sir, these days the rate is increasing a lot in the market. You can't say about the rate. If I give a rate today, that rate won't even be valid tomorrow, sir.   (अरे सर आजकल रेट तो सर बहुत ज्यादा इंक्रीज कर रहा है रेट मार्केट में। रेट का कहीं नहीं सकते। अगर मैं आज जो रेट दूंगा, कल ये रेट वैलिड ही नहीं रहेगा सर।)\n[52s] CUSTOMER: The rates are increasing, right?   (रेट कुछ बढ़ रहे हैं ना अभी तो?)\n[54s] AGENT: Oh, it's increasing a lot, sir. The rate is increasing daily.   (अरे बहुत ज्यादा बढ़ रहा है सर। डेली डेली रेट बढ़ रहा है।)\n[56s] CUSTOMER: It's not right to commit to anything right now, you understand?   (अभी कुछ कमिट करना सही नहीं है, समझे कि नहीं?)\n[57s] AGENT: No, country is progressing.   (नहीं, कंट्री इज प्रोग्रेसिंग।)\n[58s] CUSTOMER: Yes, yes, yes. Our country is very progressing, you understand?   (यस यस यस। आवर कंट्री इज वेरी प्रोग्रेसिंग, समझ रहे हैं ना?)\n[61s] AGENT: So what is the rate from JSW these days?   (तो अभी आजकल क्या रेट है जेएसडब्ल्यू से?)\n[62s] CUSTOMER: Sir, which material are you talking about? HR, CR, what are you saying?   (अभी सर कौन सा मटेरियल बोल रहे हैं? एचआर, सीआर, क्या बोल रहे हैं?)\n[64s] AGENT: Yes?   (हां जी?)\n[65s] CUSTOMER: Material HR, CR, which material sir?   (मटेरियल एचआर, सीआर, कौन सा मटेरियल सर?)\n[66s] AGENT: No, mine is GP, sir, 2mm GP.   (ना, मेरा मेरा जीपी होता है सर, 2 एमएम जीपी।)\n[68s] CUSTOMER: GP, take that as the base. What's the coating? What will be the coating rate?   (जीपी वही बेस लीजिए ना आप। कोटिंग कितना इसका? कोटिंग रेट क्या रहेगा?)\n[70s] AGENT: 80, 2mm, 2mm GP and coating 80 GSM.   (80, 2 एमएम, 2 एमएम जीपी और कोटिंग 80 जीएसएम।)\n[74s] CUSTOMER: How much should I say, take it as around 79, 80, that's the going rate. The rate is around 79, 80 for JSW.   (कितना बताऊं, लीजिए ना आप 79, 80 के करीब लेके चलिए ना, इतना तो चल ही रहा है। 79, 80 के करीब रेट जा रहा है जेएसडब्ल्यू।)\n[79s] AGENT: Yes, how much is it? What's the final rate?   (हां जी, कितना हो गया? कितना रेट बैठा?)\n[81s] CUSTOMER: The rate is around 79, sir. It's very difficult right now. The rate I give now might not be valid tomorrow.   (79 के करीब रेट चल रहा है सर। अभी बहुत मुश्किल है। अभी जो मैं रेट दूंगा, हो सकता है कल ये रेट वैलिड भी ना रहे।)\n[84s] AGENT: It's coming to 79?   (79 बैठ रहा है?)\n[85s] CUSTOMER: I have given an approximate rate, sir. 180... no, that's okay, so I'm just on the... off the record   (अभी मैं एक अप्रॉक्स रेट दिया हूं सर। 180, नहीं वो कोई बात नहीं, तो मैं एक ऑन द, ऑफ द रिकॉर्ड)\n[87s] AGENT: Take it as 78, 79 roughly.   (78, 79 लेके चलिए ना मोटा मोटी।)\n[88s] CUSTOMER: 79. Actually, what I am getting right now, sir, is 76.   (79। एक्चुअली मेरा जो आ रहा है ना सर अभी, 76 आ रहा है।)\n[91s] AGENT: Let me tell you, from Apollo. Its slitting charge   (आपको बता दें अपोलो से। उसका स्लिटिंग चार्ज)\n[92s] CUSTOMER: The Apollo guys are giving it to me, APL Apollo. The APL Apollo one   (अपोलो वाले दे रहे हैं मुझे, एपीएल अपोलो। एपीएल अपोलो जो है)\n[94s] AGENT: No sir, JSW's rate is a little higher, you also know this.   (नहीं सर, जेएसडब्ल्यू का रेट थोड़ा सा ऊपर रहता है, ये आपको भी पता है।)\n[96s] CUSTOMER: No, I know it, sir, I know it. I know it that the main plant's is a little different.   (नहीं मुझे पता है सर, आई नो इट। आई नो इट कि मेन प्लांट का थोड़ा डिफरेंट है।)\n[99s] AGENT: Yes sir, yes sir.   (यस सर, यस सर।)\n[100s] CUSTOMER: No problem, sir, no issue. If there's anything, let me know, I will give you the best possible price.   (कोई नहीं सर, कोई इशू नहीं है। अगर कुछ हो ना तो बताइएगा, मैं आपको बेस्ट से बेस्ट प्राइस दूंगा।)\n[102s] AGENT: Actually, on top of this, I will have other charges, let me tell you. Around 700-800 rupees per ton will be my slitting charge that you will add, and another 2 rupees will be added. Meaning, I should consider 3 rupees.   (मैं एक्चुअली इसमें ना, इसके ऊपर और मेरे को और चार्जेस भी आएंगे, मैं आपको बताऊं। करीब सात सौ आठ सौ रुपए टन तो मेरा स्लिटिंग चार्ज आप ले लगा देंगे और दो रुपया और लगेगा। यानी तीन रुपए मानूं मैं।)\n[108s] CUSTOMER: Transportation.   (ट्रांसपोर्टेशन।)\n[109s] AGENT: Three rupees transport and slitting charges. Because I... 174   (तीन रुपए ट्रांसपोर्ट और स्लिटिंग चार्जेस। क्योंकि मैं 174)\n[111s] CUSTOMER: Take 500 rupees, slitting, slitting charges 500 rupees.   (पांच सौ रुपए लीजिए ना, स्लिटिंग, स्लिटिंग चार्जेस पांच सौ रुपए।)\n[113s] AGENT: 500 per ton?   (पांच सौ पर टन है?)\n[114s] CUSTOMER: Hmm.   (हम्म।)\n[115s] AGENT: So that means it's 2.5, right sir. It becomes 81.5.   (तो मतलब 2.5 हो गया ना सर। 81.5 हो गया।)\n[117s] CUSTOMER: I said 79.   (79 बोला ना।)\n[118s] AGENT: Actually the Apollo guys, the APL guys are telling me that from the 20th again the price is going to be increased. And it may come near about 78.   (एक्चुअली अपोलो वाले, एपीएल वाले टेलिंग मी दैट फ्रॉम 20th अगेन प्राइस इज गोइंग टू बी इंक्रीज्ड। एंड इट मे कम नियर अबाउट 78।)\n[123s] CUSTOMER: Okay sir, I understand, but I have given you an approximate rate, okay? It might be that it goes to 78, 79.   (ठीक है सर, मैं समझ रहा हूं बट मैं आपको एक अप्रॉक्स रेट दिया हूं, ठीक है? हो सकता है कि मे बी 78, 79 जाए।)\n[126s] AGENT: Actually, you have shared the number, right? So I will, I will myself contact you before   (एक्चुअली आपने नंबर शेयर कर दिया है ना, तो आई विल, मैं आई विल माईसेल्फ कांटेक्ट यू बिफोर)\n[130s] CUSTOMER: Okay, okay sir.   (ओके, ओके सर।)\n[131s] AGENT: But what the problem is that customers are very, I don't like the customer because they are not quality conscious.   (बट व्हाट द प्रॉब्लम इज दैट कस्टमर्स आर वेरी, आई डोंट लाइक द कस्टमर बिकॉज़ दे आर नॉट क्वालिटी कॉन्शियस।)\n[135s] CUSTOMER: That is there, sir.   (वो तो है सर।)\n[136s] AGENT: That is the problem.   (दैट इज द प्रॉब्लम।)\n[137s] CUSTOMER: Their main thing depends on money. Wherever the money is less, they will take the material from there.   (उनका मेन चीज डिपेंड करता है पैसा। जहां पैसा कम वहां से माल लेंगे।)\n[140s] AGENT: Yes, he is ready to take the worst quality material, sir.   (हां, वो घटिया से घटिया माल लेने को तैयार बैठा है सर।)\n[141s] CUSTOMER: Just give less money, right?   (बस पैसा कम दो, है कि नहीं?)\n[143s] AGENT: Yes.   (हां।)\n[143s] CUSTOMER: Sir, even we get such customers, sir, meaning many types of customers come, they are only concerned with money.   (सर, अरे हम लोगों के पास भी ऐसे आते हैं सर, मतलब बहुत टाइप के कस्टमर आते हैं, उनको पैसा से मतलब है।)\n[146s] AGENT: Actually, in this, your ALZ, sir, ALZ is the best material, I tell you. And for solar structure, ALZ is the best.   (एक्चुअली इसमें आपका एएलजेड है ना सर, एएलजेड इज द बेस्ट मटेरियल, आई टेल यू। और सोलर स्ट्रक्चर के लिए एएलजेड बेस्ट है।)\n[150s] CUSTOMER: For solar, my demand right now for solar is such that my GL plant is overbooked, you understand. The plant is running overbooked.   (सोलर के लिए तो मेरा मेरा डिमांड भी अभी क्या है ना सोलर के लिए, मेरा अभी सर जीएलओ प्लांट ओवरबुक्ड है मेरा, समझ जाइए। ओवरबुक्ड चल रहा है प्लांट।)\n[155s] AGENT: Yes.   (हां जी।)\n[155s] CUSTOMER: For GL. Yes, the GL that is used for solar   (जीएल के लिए। जी, सोलर के लिए जो जीएल जो यूज होता है)\n[157s] AGENT: The one that is there, the zinc aluminium one. Yes, yes, yes, you are talking about that. Yes, ALZ, I am saying aluminium zinc, you are saying GL, AL, it's the same thing.   (वो जो होता है, जिंक एल्युमिनियम वाला। जी जी जी, बात कर रहे हैं। हां जी, एएलजेड, एल्युमिनियम जिंक बोल रहा हूं मैं, आप जीएल, एएल बोल रहे हैं, वो एक ही बात है।)\n[162s] CUSTOMER: Yes, yes, sir.   (जी जी सर जी।)\n[163s] AGENT: But actually I, I have used this material in the 90s also, about 30 years back. It was an imported material, someone gave it to me in Delhi. It was very good material.   (पर एक्चुअली मैं, आई हैव यूज्ड दिस मटेरियल इन 90s आल्सो, अबाउट 30 इयर्स बैक। वो इंपोर्टेड मटेरियल था, मुझे दिल्ली में दिया था किसी ने। बहुत अच्छा मटेरियल था।)\n[169s] CUSTOMER: No sir, the demand is quite high, sir. My demand for GL is quite high. All the government projects that happen   (नहीं सर, डिमांड काफी है सर। जीएल का मेरा डिमांड काफी है। जितना भी गवर्नमेंट प्रोजेक्ट होता है ना)\n[172s] AGENT: Actually people, actually people are cheating the customer. That is the problem. They should give hot dip galvanizing. But what hot dip, what they are giving, God knows sir. Because the customer is illiterate. He doesn't know about the quality and there is no quality check.   (एक्चुअली पीपल, एक्चुअली पीपल आर चीटिंग द कस्टमर। दैट इज द प्रॉब्लम। दे शुड गिव हॉट डिप गैल्वेनाइजिंग। बट हॉट डिप क्या, वो तो क्या दे रहे हैं, गॉड नोज सर। बिकॉज़ कस्टमर इज इलिटरेट। ही डजंट नो अबाउट द क्वालिटी एंड देयर इज नो क्वालिटी चेक।)\n[180s] CUSTOMER: Yeah, no quality check, just for   (या, नो क्वालिटी चेक, जस्ट फॉर)\n[182s] AGENT: That's the problem is. I am here, actually I convince them to buy better material. But actually they are not ready to pay, the solar installers, I am talking of them.   (दैट्स द प्रॉब्लम इज। आई एम हियर, एक्चुअली आई कन्विंस देम टू बाय बेटर मटेरियल। बट एक्चुअली दे आर नॉट रेडी टू पे, द सोलर इंस्टॉलर्स, आई एम टॉकिंग ऑफ देम।)\n[187s] CUSTOMER: Okay okay, that is the problem sir.   (ओके ओके, दैट इज द प्रॉब्लम सर।)\n[188s] AGENT: That that that's the issue is. Because what I, actually I have to get two, three rupees kg. That is the processing. My processing charge.   (दैट दैट दैट्स द इशू इज। बिकॉज़ व्हाट आई, एक्चुअली आई हैव टू गेट टू, थ्री रुपीस केजी। दैट इज द प्रोसेसिंग। माय प्रोसेसिंग चार्ज।)\n[194s] CUSTOMER: Yes, but you know is minimum. Very   (हां, बट यू नो इज मिनिमम। वेरी)\n[196s] AGENT: But I believe there are people who are buying in Ghaziabad who are buying JSW material. But one thing someone told me that AMNS material is better than JSW. Because AMNS people are using CR coil and JSW is using HR coil. Am I right, sir?   (बट आई बिलीव देयर आर पीपल हु आर बाइंग इन गाजियाबाद हु आर बाइंग जेएसडब्ल्यू मटेरियल। बट वन थिंग समवन टोल्ड मी दैट एएमएनएस मटेरियल इज बेटर देन जेएसडब्ल्यू। बिकॉज़ एएमएनएस पीपल आर यूजिंग सीआर कॉइल एंड जेएसडब्ल्यू इज यूजिंग एचआर कॉइल। एम आई राइट, सर?)\n[206s] CUSTOMER: It depends upon segment to segment, sir. I think HR, CR, GP, GI. But actually AMNS deals in secondary material, so I can also say that, but in quality, it's not that good, sir, compared to JSW, AMNS.   (इट डिपेंड अपॉन सेगमेंट टू सेगमेंट सर। आई थिंक एचआर, सीआर, जीपी, जीआई। बट एक्चुअली एएमएनएस डील करता है सेकेंडरी मटेरियल में, तो मैं भी बोल सकता हूं पर क्वालिटी में उतना अच्छा नहीं है सर जेएसडब्ल्यू के कंपेयर टू एएमएनएस।)\n[212s] AGENT: Yes, AMNS, look, number one is Tata, sir, let me tell you. Number one is Tata, number two is JSW, this one comes at number three.   (हां, एएमएनएस, देखो नंबर वन टाटा आता है सर, मैं आपको बताएं। नंबर वन टाटा आता है, नंबर टू जेएसडब्ल्यू आता है, ये नंबर थ्री पे आता है।)\n[216s] CUSTOMER: Yes, that's the thing, it has some quality issues as compared to Tata and JSW.   (हां वही चीज, थोड़ा सा उसका क्वालिटी इशू आता है एस कंपेयर टू टाटा एंड जेएसडब्ल्यू।)\n[218s] AGENT: Tata's, Tata's quality is also very good. In fact, let me tell you, your Bhushan was in Ghaziabad, Tata took it over. I have used their material also. Now Tata Bhushan, it has become Tata Bhushan, sir. But you know or you don't know, I don't know sir. But, you don't know. Actually there is a, there was a Bhushan Steel and steel mill. Bhushan Steel was there in Ghaziabad and Tata has taken over that company. And now it is the, they are selling in Tata Bhushan. Their quality was also very good.   (टाटा का, टाटा का भी बहुत अच्छा क्वालिटी है। मैं बल्कि बताऊं, मैंने आपका भूषण गाजियाबाद में था, उसको टाटा ने टेकओवर कर लिया। आई हैव यूज्ड देयर मटेरियल आल्सो। अब टाटा भूषण, अब वो टाटा भूषण हो गया सर। बट यू नो और यू डोंट नो, आई डोंट नो सर। बट, यू डोंट नो। एक्चुअली देयर इज अ, देयर वाज अ भूषण स्टील एंड स्टील मिल। भूषण स्टील वाज देयर इन गाजियाबाद एंड टाटा हैज टेकन ओवर दैट कंपनी। एंड नाउ इट इज द, दे आर सेलिंग इन टाटा भूषण। देयर क्वालिटी वाज आल्सो वेरी गुड।)\n[235s] CUSTOMER: Okay, so I have used, I have used   (ओके, सो आई हैव यूज्ड, आई हैव यूज्ड)\n[237s] AGENT: Because they are, okay sir, thank you sir. Thank you. Please carry on, carry on your job sir. Thank you for giving, for giving time sir. Okay, okay.   (बिकॉज़ दे आर, ओके सर, थैंक यू सर। थैंक यू। प्लीज कैरी ऑन, कैरी ऑन योर जॉब सर। थैंक यू फॉर गिविंग, फॉर गिविंग टाइम सर। ओके, ओके।)\n[242s] CUSTOMER: Okay sir, thank you, see you.   (ओके सर, थैंक यू, सी यू।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 95,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "95 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "The call was with a colleague, not a customer, but you still must control the conversation. You immediately lost the structure and let the call become a general chat, failing to execute discovery or pitch our value.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a contact who appears to be another JSW employee or a highly knowledgeable channel partner. The call immediately deviated from the sales script into a peer-level discussion about market pricing, competitor quality (Apollo, AMNS), and product applications. The agent failed to conduct discovery or pitch any USPs. The contact mentioned a future requirement timeframe, but no firm next step was established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I had called for some sales, do you have any requirement, sir?\", \"comment\": \"The agent did not ask for permission to speak or if it was a good time, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook with a price or availability signal, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked none of the required discovery questions; the conversation was a peer-level market discussion, not a sales discovery process.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any of the standard JSW One USPs and instead engaged in a general discussion about market quality and competitors.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I had called for some sales, do you have any requirement, sir?\", \"comment\": \"The agent successfully asked if a current requirement exists, which the customer confirmed they did not have at this moment.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When you have a requirement, please do remember me once, sir, okay?\", \"comment\": \"The agent did not establish a specific, committed next step, instead putting the onus on the customer to call back.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"The call was with a colleague, not a customer, but you still must control the conversation. You immediately lost the structure and let the call become a general chat, failing to execute discovery or pitch our value.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"raised\", \"evidence\": \"Actually, what I am getting right now, sir, is 76.\", \"response\": \"No sir, JSW's rate is a little higher, you also know this.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"raised\", \"evidence\": \"Actually, I need it in slitted form. I get it from Apollo.\", \"response\": \"\"}], \"call_summary\": \"The agent called a contact who appears to be another JSW employee or a highly knowledgeable channel partner. The call immediately deviated from the sales script into a peer-level discussion about market pricing, competitor quality (Apollo, AMNS), and product applications. The agent failed to conduct discovery or pitch any USPs. The contact mentioned a future requirement timeframe, but no firm next step was established.\"}",
  "error": null,
  "latency_ms": 58959,
  "input_tokens": 7432,
  "output_tokens": 913,
  "created_at": "2026-09-25 11:54:22",
  "sentiment": "neutral",
  "sentiment_score": -0.131,
  "sentiment_confidence": "high",
  "pos": 9,
  "neg": 15,
  "lex_hits": 34,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.602,
  "agent_talk_sec": 132.2,
  "customer_talk_sec": 87.5,
  "dead_air_sec": 241.3,
  "longest_monologue_sec": 16.6,
  "agent_wpm": 338.6,
  "interruptions": 0,
  "agent_turns": 47,
  "customer_turns": 48,
  "discovery_qs": 16,
  "words_agent": 746,
  "words_customer": 540,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178973252251",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.27,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178973252251",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.11,
      "end_s": 2.57,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178973252251",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.3,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 5.91,
      "text_en": "Yes, hello sir, Abdul speaking from JSW.",
      "text_native": "क्या नमस्कार सर, अब्दुल बात कर रहा हूं जेएसडब्ल्यू से।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.49,
      "end_s": 7.6,
      "text_en": "Yes Abdul ji, tell me sir.",
      "text_native": "हां जी अब्दुल जी, बोलिए सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.89,
      "end_s": 8.8,
      "text_en": "How are you, sir?",
      "text_native": "क्या हाल चाल है सर?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.1,
      "end_s": 10.5,
      "text_en": "Good, you tell me, give your orders, sir.",
      "text_native": "बढ़िया, आप बताएं, हुकुम करें मालिक।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 13.6,
      "text_en": "Sir, I am also good, sir. I had called for some sales, do you have any requirement, sir?",
      "text_native": "सर मैं भी सर बढ़िया हूं सर। ये कुछ सेल के लिए फोन किया था, मैं कुछ रिक्वायरमेंट है क्या सर?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.89,
      "end_s": 16.8,
      "text_en": "Sir, actually you talk to me when I have already placed an order.",
      "text_native": "सर एक्चुअली आप मेरे से तब बात करते हैं जब मैं आर्डर प्लेस चुका होता हूं।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 18.3,
      "text_en": "Oh sir, basically, see, what the process is, sir...",
      "text_native": "अरे सर बेसिकली देखिए प्रोसेस क्या होता है ना सर"
    },
    {
      "ucid": "21112178973252251",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.3,
      "end_s": 19.6,
      "text_en": "No, no, I'll tell you. Hello, hello, hello, hello.",
      "text_native": "नहीं नहीं मैं बताता हूं। हेलो हेलो हेलो हेलो।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 20.0,
      "text_en": "Tell me, sir.",
      "text_native": "बोलिए सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.0,
      "end_s": 25.2,
      "text_en": "No, what date is it today? It's the 18th. If I talk to you myself, it will be around the 27th, 28th or, or the 5th, or 5th or 10th of October.",
      "text_native": "नहीं, आज आज हम किस तारीख में हैं? 18th में हैं। मैं आपसे अगर खुद भी बात करूं, अराउंड 27, 28 या या फाइव और फाइव और 10th ऑफ अक्टूबर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.6,
      "end_s": 28.2,
      "text_en": "I'll do one thing, I'll message you my personal number, sir, okay?",
      "text_native": "मैं ऐसा करता हूं, मैं आपको पर्सनल नंबर सर मैसेज कर दे रहा हूं, ठीक है?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 14,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 29.0,
      "text_en": "Yes, sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 15,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 31.5,
      "text_en": "When you have a requirement, please do remember me once, sir, okay?",
      "text_native": "जब आपके पास रिक्वायरमेंट हो, जरूर आप मेरे को एक बार याद कीजिएगा सर, ठीक है?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 34.0,
      "text_en": "Yes sir. But you will give me the material from the Ghaziabad stock, right?",
      "text_native": "जी सर। पर आप मेरे को गाजियाबाद स्टॉक से देंगे ना मटेरियल?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 17,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 35.6,
      "text_en": "Yes, from there. Where do you need it, sir?",
      "text_native": "हां, वहीं से देंगे। कहां चाहिए सर आपको?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 18,
      "speaker": "customer",
      "start_s": 35.9,
      "end_s": 37.2,
      "text_en": "I need it in Raebareli.",
      "text_native": "मुझे चाहिए रायबरेली में।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 39.2,
      "text_en": "Yes, so from there, I am based in Bombay.",
      "text_native": "हां तो वहीं से, मैं तो बैठता हूं बॉम्बे।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 20,
      "speaker": "customer",
      "start_s": 39.2,
      "end_s": 40.9,
      "text_en": "No, actually, you don't have a stockyard in Kanpur, do you?",
      "text_native": "नहीं एक्चुअली हमारा कानपुर में तो स्टॉकयार्ड है नहीं आपका?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.2,
      "end_s": 41.6,
      "text_en": "No, we don't.",
      "text_native": "नहीं है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.1,
      "end_s": 42.7,
      "text_en": "You have one in Ghaziabad.",
      "text_native": "गाजियाबाद में है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 23,
      "speaker": "agent",
      "start_s": 43.1,
      "end_s": 43.3,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 24,
      "speaker": "customer",
      "start_s": 43.3,
      "end_s": 45.2,
      "text_en": "Actually, I need it in slitted form. I get it from Apollo.",
      "text_native": "एक्चुअली मेरे को स्लिटेड में चाहिए होता है। मैं अपोलो से"
    },
    {
      "ucid": "21112178973252251",
      "idx": 25,
      "speaker": "agent",
      "start_s": 45.2,
      "end_s": 46.6,
      "text_en": "What do you need? What do you need? CR?",
      "text_native": "क्या लगता है आपको? क्या लगता है आपको? सीआर?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.9,
      "end_s": 47.9,
      "text_en": "And what is the rate these days?",
      "text_native": "और आजकल क्या रेट चल रहा है?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 27,
      "speaker": "agent",
      "start_s": 48.2,
      "end_s": 52.0,
      "text_en": "Oh sir, these days the rate is increasing a lot in the market. You can't say about the rate. If I give a rate today, that rate won't even be valid tomorrow, sir.",
      "text_native": "अरे सर आजकल रेट तो सर बहुत ज्यादा इंक्रीज कर रहा है रेट मार्केट में। रेट का कहीं नहीं सकते। अगर मैं आज जो रेट दूंगा, कल ये रेट वैलिड ही नहीं रहेगा सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.3,
      "end_s": 53.3,
      "text_en": "The rates are increasing, right?",
      "text_native": "रेट कुछ बढ़ रहे हैं ना अभी तो?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 29,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 55.2,
      "text_en": "Oh, it's increasing a lot, sir. The rate is increasing daily.",
      "text_native": "अरे बहुत ज्यादा बढ़ रहा है सर। डेली डेली रेट बढ़ रहा है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 30,
      "speaker": "customer",
      "start_s": 55.5,
      "end_s": 56.9,
      "text_en": "It's not right to commit to anything right now, you understand?",
      "text_native": "अभी कुछ कमिट करना सही नहीं है, समझे कि नहीं?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 31,
      "speaker": "agent",
      "start_s": 57.1,
      "end_s": 58.1,
      "text_en": "No, country is progressing.",
      "text_native": "नहीं, कंट्री इज प्रोग्रेसिंग।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 32,
      "speaker": "customer",
      "start_s": 58.4,
      "end_s": 60.4,
      "text_en": "Yes, yes, yes. Our country is very progressing, you understand?",
      "text_native": "यस यस यस। आवर कंट्री इज वेरी प्रोग्रेसिंग, समझ रहे हैं ना?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 33,
      "speaker": "agent",
      "start_s": 60.7,
      "end_s": 61.8,
      "text_en": "So what is the rate from JSW these days?",
      "text_native": "तो अभी आजकल क्या रेट है जेएसडब्ल्यू से?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 34,
      "speaker": "customer",
      "start_s": 62.1,
      "end_s": 63.6,
      "text_en": "Sir, which material are you talking about? HR, CR, what are you saying?",
      "text_native": "अभी सर कौन सा मटेरियल बोल रहे हैं? एचआर, सीआर, क्या बोल रहे हैं?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 35,
      "speaker": "agent",
      "start_s": 63.9,
      "end_s": 64.2,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 36,
      "speaker": "customer",
      "start_s": 64.7,
      "end_s": 66.0,
      "text_en": "Material HR, CR, which material sir?",
      "text_native": "मटेरियल एचआर, सीआर, कौन सा मटेरियल सर?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 37,
      "speaker": "agent",
      "start_s": 66.2,
      "end_s": 67.7,
      "text_en": "No, mine is GP, sir, 2mm GP.",
      "text_native": "ना, मेरा मेरा जीपी होता है सर, 2 एमएम जीपी।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 38,
      "speaker": "customer",
      "start_s": 67.9,
      "end_s": 70.2,
      "text_en": "GP, take that as the base. What's the coating? What will be the coating rate?",
      "text_native": "जीपी वही बेस लीजिए ना आप। कोटिंग कितना इसका? कोटिंग रेट क्या रहेगा?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 39,
      "speaker": "agent",
      "start_s": 70.5,
      "end_s": 73.2,
      "text_en": "80, 2mm, 2mm GP and coating 80 GSM.",
      "text_native": "80, 2 एमएम, 2 एमएम जीपी और कोटिंग 80 जीएसएम।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 40,
      "speaker": "customer",
      "start_s": 73.7,
      "end_s": 78.8,
      "text_en": "How much should I say, take it as around 79, 80, that's the going rate. The rate is around 79, 80 for JSW.",
      "text_native": "कितना बताऊं, लीजिए ना आप 79, 80 के करीब लेके चलिए ना, इतना तो चल ही रहा है। 79, 80 के करीब रेट जा रहा है जेएसडब्ल्यू।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 41,
      "speaker": "agent",
      "start_s": 79.1,
      "end_s": 80.3,
      "text_en": "Yes, how much is it? What's the final rate?",
      "text_native": "हां जी, कितना हो गया? कितना रेट बैठा?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 42,
      "speaker": "customer",
      "start_s": 80.7,
      "end_s": 83.4,
      "text_en": "The rate is around 79, sir. It's very difficult right now. The rate I give now might not be valid tomorrow.",
      "text_native": "79 के करीब रेट चल रहा है सर। अभी बहुत मुश्किल है। अभी जो मैं रेट दूंगा, हो सकता है कल ये रेट वैलिड भी ना रहे।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 43,
      "speaker": "agent",
      "start_s": 83.7,
      "end_s": 84.4,
      "text_en": "It's coming to 79?",
      "text_native": "79 बैठ रहा है?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 44,
      "speaker": "customer",
      "start_s": 84.9,
      "end_s": 86.9,
      "text_en": "I have given an approximate rate, sir. 180... no, that's okay, so I'm just on the... off the record",
      "text_native": "अभी मैं एक अप्रॉक्स रेट दिया हूं सर। 180, नहीं वो कोई बात नहीं, तो मैं एक ऑन द, ऑफ द रिकॉर्ड"
    },
    {
      "ucid": "21112178973252251",
      "idx": 45,
      "speaker": "agent",
      "start_s": 86.9,
      "end_s": 88.2,
      "text_en": "Take it as 78, 79 roughly.",
      "text_native": "78, 79 लेके चलिए ना मोटा मोटी।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 46,
      "speaker": "customer",
      "start_s": 88.5,
      "end_s": 90.8,
      "text_en": "79. Actually, what I am getting right now, sir, is 76.",
      "text_native": "79। एक्चुअली मेरा जो आ रहा है ना सर अभी, 76 आ रहा है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 47,
      "speaker": "agent",
      "start_s": 91.1,
      "end_s": 92.4,
      "text_en": "Let me tell you, from Apollo. Its slitting charge",
      "text_native": "आपको बता दें अपोलो से। उसका स्लिटिंग चार्ज"
    },
    {
      "ucid": "21112178973252251",
      "idx": 48,
      "speaker": "customer",
      "start_s": 92.4,
      "end_s": 94.4,
      "text_en": "The Apollo guys are giving it to me, APL Apollo. The APL Apollo one",
      "text_native": "अपोलो वाले दे रहे हैं मुझे, एपीएल अपोलो। एपीएल अपोलो जो है"
    },
    {
      "ucid": "21112178973252251",
      "idx": 49,
      "speaker": "agent",
      "start_s": 94.4,
      "end_s": 96.0,
      "text_en": "No sir, JSW's rate is a little higher, you also know this.",
      "text_native": "नहीं सर, जेएसडब्ल्यू का रेट थोड़ा सा ऊपर रहता है, ये आपको भी पता है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 50,
      "speaker": "customer",
      "start_s": 96.0,
      "end_s": 98.8,
      "text_en": "No, I know it, sir, I know it. I know it that the main plant's is a little different.",
      "text_native": "नहीं मुझे पता है सर, आई नो इट। आई नो इट कि मेन प्लांट का थोड़ा डिफरेंट है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 51,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 99.4,
      "text_en": "Yes sir, yes sir.",
      "text_native": "यस सर, यस सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 52,
      "speaker": "customer",
      "start_s": 99.6,
      "end_s": 101.8,
      "text_en": "No problem, sir, no issue. If there's anything, let me know, I will give you the best possible price.",
      "text_native": "कोई नहीं सर, कोई इशू नहीं है। अगर कुछ हो ना तो बताइएगा, मैं आपको बेस्ट से बेस्ट प्राइस दूंगा।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 53,
      "speaker": "agent",
      "start_s": 101.8,
      "end_s": 108.0,
      "text_en": "Actually, on top of this, I will have other charges, let me tell you. Around 700-800 rupees per ton will be my slitting charge that you will add, and another 2 rupees will be added. Meaning, I should consider 3 rupees.",
      "text_native": "मैं एक्चुअली इसमें ना, इसके ऊपर और मेरे को और चार्जेस भी आएंगे, मैं आपको बताऊं। करीब सात सौ आठ सौ रुपए टन तो मेरा स्लिटिंग चार्ज आप ले लगा देंगे और दो रुपया और लगेगा। यानी तीन रुपए मानूं मैं।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 54,
      "speaker": "customer",
      "start_s": 108.0,
      "end_s": 108.6,
      "text_en": "Transportation.",
      "text_native": "ट्रांसपोर्टेशन।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 55,
      "speaker": "agent",
      "start_s": 108.8,
      "end_s": 110.8,
      "text_en": "Three rupees transport and slitting charges. Because I... 174",
      "text_native": "तीन रुपए ट्रांसपोर्ट और स्लिटिंग चार्जेस। क्योंकि मैं 174"
    },
    {
      "ucid": "21112178973252251",
      "idx": 56,
      "speaker": "customer",
      "start_s": 110.8,
      "end_s": 112.6,
      "text_en": "Take 500 rupees, slitting, slitting charges 500 rupees.",
      "text_native": "पांच सौ रुपए लीजिए ना, स्लिटिंग, स्लिटिंग चार्जेस पांच सौ रुपए।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 57,
      "speaker": "agent",
      "start_s": 112.9,
      "end_s": 113.7,
      "text_en": "500 per ton?",
      "text_native": "पांच सौ पर टन है?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 58,
      "speaker": "customer",
      "start_s": 114.1,
      "end_s": 114.4,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 59,
      "speaker": "agent",
      "start_s": 114.7,
      "end_s": 116.4,
      "text_en": "So that means it's 2.5, right sir. It becomes 81.5.",
      "text_native": "तो मतलब 2.5 हो गया ना सर। 81.5 हो गया।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 60,
      "speaker": "customer",
      "start_s": 116.7,
      "end_s": 117.3,
      "text_en": "I said 79.",
      "text_native": "79 बोला ना।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 61,
      "speaker": "agent",
      "start_s": 117.7,
      "end_s": 122.8,
      "text_en": "Actually the Apollo guys, the APL guys are telling me that from the 20th again the price is going to be increased. And it may come near about 78.",
      "text_native": "एक्चुअली अपोलो वाले, एपीएल वाले टेलिंग मी दैट फ्रॉम 20th अगेन प्राइस इज गोइंग टू बी इंक्रीज्ड। एंड इट मे कम नियर अबाउट 78।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 62,
      "speaker": "customer",
      "start_s": 123.0,
      "end_s": 126.2,
      "text_en": "Okay sir, I understand, but I have given you an approximate rate, okay? It might be that it goes to 78, 79.",
      "text_native": "ठीक है सर, मैं समझ रहा हूं बट मैं आपको एक अप्रॉक्स रेट दिया हूं, ठीक है? हो सकता है कि मे बी 78, 79 जाए।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 63,
      "speaker": "agent",
      "start_s": 126.2,
      "end_s": 129.8,
      "text_en": "Actually, you have shared the number, right? So I will, I will myself contact you before",
      "text_native": "एक्चुअली आपने नंबर शेयर कर दिया है ना, तो आई विल, मैं आई विल माईसेल्फ कांटेक्ट यू बिफोर"
    },
    {
      "ucid": "21112178973252251",
      "idx": 64,
      "speaker": "customer",
      "start_s": 130.1,
      "end_s": 130.6,
      "text_en": "Okay, okay sir.",
      "text_native": "ओके, ओके सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 65,
      "speaker": "agent",
      "start_s": 130.6,
      "end_s": 134.8,
      "text_en": "But what the problem is that customers are very, I don't like the customer because they are not quality conscious.",
      "text_native": "बट व्हाट द प्रॉब्लम इज दैट कस्टमर्स आर वेरी, आई डोंट लाइक द कस्टमर बिकॉज़ दे आर नॉट क्वालिटी कॉन्शियस।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 66,
      "speaker": "customer",
      "start_s": 135.1,
      "end_s": 135.7,
      "text_en": "That is there, sir.",
      "text_native": "वो तो है सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 67,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 136.8,
      "text_en": "That is the problem.",
      "text_native": "दैट इज द प्रॉब्लम।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 68,
      "speaker": "customer",
      "start_s": 137.1,
      "end_s": 139.4,
      "text_en": "Their main thing depends on money. Wherever the money is less, they will take the material from there.",
      "text_native": "उनका मेन चीज डिपेंड करता है पैसा। जहां पैसा कम वहां से माल लेंगे।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 69,
      "speaker": "agent",
      "start_s": 139.6,
      "end_s": 141.2,
      "text_en": "Yes, he is ready to take the worst quality material, sir.",
      "text_native": "हां, वो घटिया से घटिया माल लेने को तैयार बैठा है सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 70,
      "speaker": "customer",
      "start_s": 141.2,
      "end_s": 142.3,
      "text_en": "Just give less money, right?",
      "text_native": "बस पैसा कम दो, है कि नहीं?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 71,
      "speaker": "agent",
      "start_s": 142.7,
      "end_s": 142.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 72,
      "speaker": "customer",
      "start_s": 143.0,
      "end_s": 146.0,
      "text_en": "Sir, even we get such customers, sir, meaning many types of customers come, they are only concerned with money.",
      "text_native": "सर, अरे हम लोगों के पास भी ऐसे आते हैं सर, मतलब बहुत टाइप के कस्टमर आते हैं, उनको पैसा से मतलब है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 73,
      "speaker": "agent",
      "start_s": 146.0,
      "end_s": 150.0,
      "text_en": "Actually, in this, your ALZ, sir, ALZ is the best material, I tell you. And for solar structure, ALZ is the best.",
      "text_native": "एक्चुअली इसमें आपका एएलजेड है ना सर, एएलजेड इज द बेस्ट मटेरियल, आई टेल यू। और सोलर स्ट्रक्चर के लिए एएलजेड बेस्ट है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 74,
      "speaker": "customer",
      "start_s": 150.3,
      "end_s": 154.4,
      "text_en": "For solar, my demand right now for solar is such that my GL plant is overbooked, you understand. The plant is running overbooked.",
      "text_native": "सोलर के लिए तो मेरा मेरा डिमांड भी अभी क्या है ना सोलर के लिए, मेरा अभी सर जीएलओ प्लांट ओवरबुक्ड है मेरा, समझ जाइए। ओवरबुक्ड चल रहा है प्लांट।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 75,
      "speaker": "agent",
      "start_s": 154.8,
      "end_s": 155.1,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 76,
      "speaker": "customer",
      "start_s": 155.4,
      "end_s": 157.0,
      "text_en": "For GL. Yes, the GL that is used for solar",
      "text_native": "जीएल के लिए। जी, सोलर के लिए जो जीएल जो यूज होता है"
    },
    {
      "ucid": "21112178973252251",
      "idx": 77,
      "speaker": "agent",
      "start_s": 157.3,
      "end_s": 162.0,
      "text_en": "The one that is there, the zinc aluminium one. Yes, yes, yes, you are talking about that. Yes, ALZ, I am saying aluminium zinc, you are saying GL, AL, it's the same thing.",
      "text_native": "वो जो होता है, जिंक एल्युमिनियम वाला। जी जी जी, बात कर रहे हैं। हां जी, एएलजेड, एल्युमिनियम जिंक बोल रहा हूं मैं, आप जीएल, एएल बोल रहे हैं, वो एक ही बात है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 78,
      "speaker": "customer",
      "start_s": 162.3,
      "end_s": 162.8,
      "text_en": "Yes, yes, sir.",
      "text_native": "जी जी सर जी।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 79,
      "speaker": "agent",
      "start_s": 162.8,
      "end_s": 169.2,
      "text_en": "But actually I, I have used this material in the 90s also, about 30 years back. It was an imported material, someone gave it to me in Delhi. It was very good material.",
      "text_native": "पर एक्चुअली मैं, आई हैव यूज्ड दिस मटेरियल इन 90s आल्सो, अबाउट 30 इयर्स बैक। वो इंपोर्टेड मटेरियल था, मुझे दिल्ली में दिया था किसी ने। बहुत अच्छा मटेरियल था।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 80,
      "speaker": "customer",
      "start_s": 169.2,
      "end_s": 171.8,
      "text_en": "No sir, the demand is quite high, sir. My demand for GL is quite high. All the government projects that happen",
      "text_native": "नहीं सर, डिमांड काफी है सर। जीएल का मेरा डिमांड काफी है। जितना भी गवर्नमेंट प्रोजेक्ट होता है ना"
    },
    {
      "ucid": "21112178973252251",
      "idx": 81,
      "speaker": "agent",
      "start_s": 171.8,
      "end_s": 179.8,
      "text_en": "Actually people, actually people are cheating the customer. That is the problem. They should give hot dip galvanizing. But what hot dip, what they are giving, God knows sir. Because the customer is illiterate. He doesn't know about the quality and there is no quality check.",
      "text_native": "एक्चुअली पीपल, एक्चुअली पीपल आर चीटिंग द कस्टमर। दैट इज द प्रॉब्लम। दे शुड गिव हॉट डिप गैल्वेनाइजिंग। बट हॉट डिप क्या, वो तो क्या दे रहे हैं, गॉड नोज सर। बिकॉज़ कस्टमर इज इलिटरेट। ही डजंट नो अबाउट द क्वालिटी एंड देयर इज नो क्वालिटी चेक।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 82,
      "speaker": "customer",
      "start_s": 180.0,
      "end_s": 181.1,
      "text_en": "Yeah, no quality check, just for",
      "text_native": "या, नो क्वालिटी चेक, जस्ट फॉर"
    },
    {
      "ucid": "21112178973252251",
      "idx": 83,
      "speaker": "agent",
      "start_s": 181.6,
      "end_s": 187.0,
      "text_en": "That's the problem is. I am here, actually I convince them to buy better material. But actually they are not ready to pay, the solar installers, I am talking of them.",
      "text_native": "दैट्स द प्रॉब्लम इज। आई एम हियर, एक्चुअली आई कन्विंस देम टू बाय बेटर मटेरियल। बट एक्चुअली दे आर नॉट रेडी टू पे, द सोलर इंस्टॉलर्स, आई एम टॉकिंग ऑफ देम।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 84,
      "speaker": "customer",
      "start_s": 187.3,
      "end_s": 188.5,
      "text_en": "Okay okay, that is the problem sir.",
      "text_native": "ओके ओके, दैट इज द प्रॉब्लम सर।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 85,
      "speaker": "agent",
      "start_s": 188.5,
      "end_s": 193.4,
      "text_en": "That that that's the issue is. Because what I, actually I have to get two, three rupees kg. That is the processing. My processing charge.",
      "text_native": "दैट दैट दैट्स द इशू इज। बिकॉज़ व्हाट आई, एक्चुअली आई हैव टू गेट टू, थ्री रुपीस केजी। दैट इज द प्रोसेसिंग। माय प्रोसेसिंग चार्ज।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 86,
      "speaker": "customer",
      "start_s": 193.6,
      "end_s": 195.0,
      "text_en": "Yes, but you know is minimum. Very",
      "text_native": "हां, बट यू नो इज मिनिमम। वेरी"
    },
    {
      "ucid": "21112178973252251",
      "idx": 87,
      "speaker": "agent",
      "start_s": 195.5,
      "end_s": 205.2,
      "text_en": "But I believe there are people who are buying in Ghaziabad who are buying JSW material. But one thing someone told me that AMNS material is better than JSW. Because AMNS people are using CR coil and JSW is using HR coil. Am I right, sir?",
      "text_native": "बट आई बिलीव देयर आर पीपल हु आर बाइंग इन गाजियाबाद हु आर बाइंग जेएसडब्ल्यू मटेरियल। बट वन थिंग समवन टोल्ड मी दैट एएमएनएस मटेरियल इज बेटर देन जेएसडब्ल्यू। बिकॉज़ एएमएनएस पीपल आर यूजिंग सीआर कॉइल एंड जेएसडब्ल्यू इज यूजिंग एचआर कॉइल। एम आई राइट, सर?"
    },
    {
      "ucid": "21112178973252251",
      "idx": 88,
      "speaker": "customer",
      "start_s": 205.8,
      "end_s": 211.8,
      "text_en": "It depends upon segment to segment, sir. I think HR, CR, GP, GI. But actually AMNS deals in secondary material, so I can also say that, but in quality, it's not that good, sir, compared to JSW, AMNS.",
      "text_native": "इट डिपेंड अपॉन सेगमेंट टू सेगमेंट सर। आई थिंक एचआर, सीआर, जीपी, जीआई। बट एक्चुअली एएमएनएस डील करता है सेकेंडरी मटेरियल में, तो मैं भी बोल सकता हूं पर क्वालिटी में उतना अच्छा नहीं है सर जेएसडब्ल्यू के कंपेयर टू एएमएनएस।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 89,
      "speaker": "agent",
      "start_s": 211.8,
      "end_s": 215.8,
      "text_en": "Yes, AMNS, look, number one is Tata, sir, let me tell you. Number one is Tata, number two is JSW, this one comes at number three.",
      "text_native": "हां, एएमएनएस, देखो नंबर वन टाटा आता है सर, मैं आपको बताएं। नंबर वन टाटा आता है, नंबर टू जेएसडब्ल्यू आता है, ये नंबर थ्री पे आता है।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 90,
      "speaker": "customer",
      "start_s": 216.0,
      "end_s": 218.2,
      "text_en": "Yes, that's the thing, it has some quality issues as compared to Tata and JSW.",
      "text_native": "हां वही चीज, थोड़ा सा उसका क्वालिटी इशू आता है एस कंपेयर टू टाटा एंड जेएसडब्ल्यू।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 91,
      "speaker": "agent",
      "start_s": 218.2,
      "end_s": 234.8,
      "text_en": "Tata's, Tata's quality is also very good. In fact, let me tell you, your Bhushan was in Ghaziabad, Tata took it over. I have used their material also. Now Tata Bhushan, it has become Tata Bhushan, sir. But you know or you don't know, I don't know sir. But, you don't know. Actually there is a, there was a Bhushan Steel and steel mill. Bhushan Steel was there in Ghaziabad and Tata has taken over that company. And now it is the, they are selling in Tata Bhushan. Their quality was also very good.",
      "text_native": "टाटा का, टाटा का भी बहुत अच्छा क्वालिटी है। मैं बल्कि बताऊं, मैंने आपका भूषण गाजियाबाद में था, उसको टाटा ने टेकओवर कर लिया। आई हैव यूज्ड देयर मटेरियल आल्सो। अब टाटा भूषण, अब वो टाटा भूषण हो गया सर। बट यू नो और यू डोंट नो, आई डोंट नो सर। बट, यू डोंट नो। एक्चुअली देयर इज अ, देयर वाज अ भूषण स्टील एंड स्टील मिल। भूषण स्टील वाज देयर इन गाजियाबाद एंड टाटा हैज टेकन ओवर दैट कंपनी। एंड नाउ इट इज द, दे आर सेलिंग इन टाटा भूषण। देयर क्वालिटी वाज आल्सो वेरी गुड।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 92,
      "speaker": "customer",
      "start_s": 235.1,
      "end_s": 236.2,
      "text_en": "Okay, so I have used, I have used",
      "text_native": "ओके, सो आई हैव यूज्ड, आई हैव यूज्ड"
    },
    {
      "ucid": "21112178973252251",
      "idx": 93,
      "speaker": "agent",
      "start_s": 236.8,
      "end_s": 241.4,
      "text_en": "Because they are, okay sir, thank you sir. Thank you. Please carry on, carry on your job sir. Thank you for giving, for giving time sir. Okay, okay.",
      "text_native": "बिकॉज़ दे आर, ओके सर, थैंक यू सर। थैंक यू। प्लीज कैरी ऑन, कैरी ऑन योर जॉब सर। थैंक यू फॉर गिविंग, फॉर गिविंग टाइम सर। ओके, ओके।"
    },
    {
      "ucid": "21112178973252251",
      "idx": 94,
      "speaker": "customer",
      "start_s": 241.6,
      "end_s": 242.8,
      "text_en": "Okay sir, thank you, see you.",
      "text_native": "ओके सर, थैंक यू, सी यू।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178973252251",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I had called for some sales, do you have any requirement, sir?",
      "comment": "The agent did not ask for permission to speak or if it was a good time, instead jumping directly to asking for a requirement."
    },
    {
      "ucid": "21112178973252251",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook with a price or availability signal, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178973252251",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked none of the required discovery questions; the conversation was a peer-level market discussion, not a sales discovery process."
    },
    {
      "ucid": "21112178973252251",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not pitch any of the standard JSW One USPs and instead engaged in a general discussion about market quality and competitors."
    },
    {
      "ucid": "21112178973252251",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I had called for some sales, do you have any requirement, sir?",
      "comment": "The agent successfully asked if a current requirement exists, which the customer confirmed they did not have at this moment."
    },
    {
      "ucid": "21112178973252251",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When you have a requirement, please do remember me once, sir, okay?",
      "comment": "The agent did not establish a specific, committed next step, instead putting the onus on the customer to call back."
    }
  ],
  "objections": [
    {
      "ucid": "21112178973252251",
      "obj_type": "incumbent_supplier",
      "state": "raised",
      "evidence": "Actually, I need it in slitted form. I get it from Apollo.",
      "response": ""
    },
    {
      "ucid": "21112178973252251",
      "obj_type": "price",
      "state": "raised",
      "evidence": "Actually, what I am getting right now, sir, is 76.",
      "response": "No sir, JSW's rate is a little higher, you also know this."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}