{ "ucid": "21112178972933221", "call_date": "2026-09-18", "start_time": "2026-09-18 16:32:12", "end_time": "2026-09-18 16:36:33", "duration_sec": 261, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA23718d69bf6c9782c11be42ddb092a06.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1380, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972933221__DIA23718d69bf6c9782c11be42ddb092a06.mp3", "audio_bytes": 704376, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 234.792, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes sir. (हां सर।)\n[4s] AGENT: Sir, hello. Is this I Can Engineers speaking, sir? (सर नमस्कार, I Can Engineers बोलतोय का सर?)\n[6s] CUSTOMER: Yes, I am speaking from I Can Engineers, Ishwar Waikar. (हां, I Can Engineers से बोल रहा हूं, ईश्वर वायकर।)\n[9s] AGENT: Yes, yes, yes. Sir, hello, I am Aditya Pandey speaking from JSW One. (हां हां हां। सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून।)\n[12s] CUSTOMER: Okay sir. Sir, I have just bought a new laser cutting machine. (ओके सर। सर मैंने अभी लेजर कटिंग का मशीन नया लिया है।)\n[15s] AGENT: Yes, yes. (हां हां।)\n[16s] CUSTOMER: So for that I need, yes. (तो उसके लिए मुझे हां।)\n[17s] AGENT: So for that you required E250 material, right? (तो उसके लिए आपको E250 का मटेरियल रिक्वायर्ड था ना?)\n[20s] CUSTOMER: E250, right? (E250 ना?)\n[21s] AGENT: E250 yes, you required E250 HR grade material, right? (E250 हां, E250 HR ग्रेड का आपको मटेरियल रिक्वायर्ड था ना?)\n[23s] CUSTOMER: Yes E2, yes correct sir, yes sir, that very one sir. (हां E2 हां बरोबर सर, येस सर, वही वही सर।)\n[26s] AGENT: So what quantity is required, sir? (तो कितना क्वांटिटी रिक्वायर्ड है सर आपको?)\n[28s] CUSTOMER: For now, I would like to take ten sheets. Later I will take stock. The production we are doing now, we are finalizing that. As soon as the production is finalized, we will take a larger quantity. But for now, ten sheets were needed. So we are doing a trial for that. (अभी फिलहाल में दस शीट लेना चाहूंगा। बाद में स्टॉक ही लूंगा। अभी जो हम प्रोडक्शन कर रहे हैं उसका हम फाइनल कर रहे हैं। जैसे ही प्रोडक्शन फाइनल होगा तो हम ज्यादा क्वांटिटी ले लेंगे। लेकिन फिलहाल अभी दस शीट चाहिए थी। तो हम ट्रायल कर रहे हैं उसके लिए।)\n[38s] AGENT: No, no, that's right. But how it is, sir, my platform, JSW One, there is an MOQ here. The minimum for HR, HR products, hot-rolled, there should be an MOQ of 5 tons. Only then is the order accepted. But I will check on this, if I have it in ready stock, I will try to get it for you. But mostly sir, with 5 tons, this will be rejected. That's why I was asking, if it increases in the future, please let me know. Then we can work together properly. 5 tons sir, even then (नहीं नहीं बराबर है। पर कैसा है ना सर, मेरा जो प्लेटफॉर्म है JSW One, यहां पे MOQ होता है। मिनिमम जो HR होते हैं, HR प्रोडक्ट्स, हॉट रोल्ड, उनमें 5 ton का MOQ होना चाहिए। तभी वो ऑर्डर एक्सेप्ट होता है। लेकिन मैं इसपे देख लेता हूं, अगर मेरे पास रेडी स्टॉक में रहा, तो ट्राय करता हूं कि मैं दिला देता हूं। पर मोस्टली सर 5 tons से ये रिजेक्ट हो जाएगा। इसलिए मैं पूछ रहा था कि अगर आपका फ्यूचर में इनक्रीस होता है तो मुझे बताइएगा। तब हम लोग एक बराबर वर्क कर सकते हैं। 5 tons सर तो भी)\n[52s] CUSTOMER: Minimum 5 tons are needed? (मिनिमम 5 ton चाहिए?)\n[54s] AGENT: Yes. (हां।)\n[55s] CUSTOMER: Uh, okay sir, no problem sir. I will, I will wait for one month and directly purchase an order of 5 tons. (अह ठीक है सर, कोई दिक्कत नहीं सर। मैं एक, एक महीना मैं रुक जाता हूं और डायरेक्टली 5 ton का ऑर्डर परचेस करूंगा।)\n[59s] AGENT: In this, yes, but what I'll do is, I'll check once on this if I can do this or not. Then I will tell you whether it is possible or not. I will share my contact number as well on WhatsApp. (मैं इसमें, हां, पर मैं क्या करता हूं, मैं इसपे एक बार चेक कर लेता हूं कि मैं ये कर सकता हूं कि नहीं। तो मैं आपको बता दूंगा कि whether it is possible or not. I will share you my contact number as well on WhatsApp.)\n[66s] CUSTOMER: Okay sir, no problem sir.\n[69s] AGENT: Uh, sir can you brief your business a little? What do you do basically? (अह सर आपका थोड़ा बिजनेस ब्रीफ कर सकते हैं आप? क्या करते हैं बेसिकली?)\n[71s] CUSTOMER: Sir, we make agriculture equipment here, sir. For now, we used to make it in small quantities, but now we have expanded the machinery setup, so now we are thinking of increasing its production as well. Hmm hmm. But right now, this is a little far from Pune, it's in a village. Because of this, we are facing a little difficulty in expanding it, but we have also received some support. So, that means, that's what we are trying. (हम सर यहां पर जो एग्रीकल्चर इक्विपमेंट है ना सर, वो बनाते हैं यहां पर। अभी हम फिलहाल तो छोटे क्वांटिटी में ही बनाते थे, लेकिन अभी थोड़ा मशीनरी का हमने सेटअप बढ़ाया है, तो अभी उसका भी हम प्रोडक्शन बढ़ाने, बढ़ाने की सोच रहे हैं। हम्म हम्म। लेकिन अभी ये थोड़ा पुणे से थोड़ा सा दूर है, एक गांव में है। इससे हमें थोड़ी सी दिक्कत हो रही है उसे बढ़ाने में, लेकिन हमें थोड़ा सपोर्ट भी मिल चुका है। तो मतलब वही हमारा ट्राय कर रहे हैं।)\n[88s] AGENT: Yes. Which make do you have, sir, so we can do it? Meaning, are you taking Tata's make or are you taking JSW only? (हां। हमें कौनसा मेक है सर, सो कर सकते हैं? मतलब जैसे Tata का मेक ले रहे हैं कि JSW ही ले रहे हैं?)\n[91s] CUSTOMER: Uh, ours, sir, is from 2019, our start is from '19, but until then it was small. We have just recently gotten the GST number. (अह हमारा तो सर 2019 से, 19 से हमारा स्टार्ट है, लेकिन तब तक छोटा था। GST नंबर हमने अभी-अभी निकाला है।)\n[96s] AGENT: Okay, okay. (ओके, ओके।)\n[97s] CUSTOMER: Until then, whatever we were selling, we were doing it locally. But now we have to sell outside as well. (तब तक हम लोकल में ही जो सेल कर रहे थे, हम लोकल में ही कर रहे थे। लेकिन अब हमें बाहर तक भी सेल करना है।)\n[102s] AGENT: Correct. So how it is now, if you start with JSW, you will get all certified material with test certificates and all that. If there is ever a breakdown in any material, there is customer service here too. Okay. So you can escalate it with us. After checking, we will also refund you for the material, if there is any issue with the material. Okay okay okay. It doesn't happen in major cases, but we have a policy that if there is any issue, we escalate it and within one, one week, we give you a complete proper solution on it. So you can think about this not for now, but for future business. It will be better for you. And our stockyard is in Chakan itself, sir. (बराबर। तो अभी कैसा है, अगर आप स्टार्ट JSW से लेंगे, तो आपको सब सर्टिफाइड मटेरियल मिलेगा जिसमें टेस्ट सर्टिफिकेट, ये सब। कभी भी कोई मटेरियल में ब्रेकडाउन हुआ, तो यहां कस्टमर सर्विस भी है। ओके। तो हम हमारे यहां एस्केलेट भी कर सकते हैं आप। चेक करके हम आपको रिफंड भी कर देंगे मटेरियल, जो भी मटेरियल का अगर इशू रहा तो। ओके ओके ओके। ऐसा होता नहीं मेजरली केसेस में, लेकिन एक हमने पॉलिसी रखी है कि कोई भी इशू होगा तो हम एस्केलेट करते हैं उसपे और आपको विदिन वन, वन वीक के अंदर ही हम आपको पूरा उसपे प्रॉपर सोल्यूशन दे देते हैं। तो आप अभी के लिए नहीं तो फ्यूचर के बिजनेस के हिसाब से सोच सकते हैं इसको। बेटर रहेगा आपके लिए। और हमारा चाकण में ही स्टॉकयार्ड भी है सर।)\n[122s] CUSTOMER: Okay sir. No problem sir. Anyway, this is a trial, so for now I will manage my work with local material. And as soon as my product is finalized, then at least five tons (ओके सर। कोई दिक्कत नहीं सर। मैं अभी वैसे मैं ट्रायल है, तो फिलहाल मैं अपना काम लोकल के मैटर से चला लूंगा। और जैसे ही मेरा प्रोडक्ट फाइनल हो जाता है, तो कम से कम पांच टन)\n[129s] AGENT: Until then, I will work on this to see if it's possible or not. I will WhatsApp you until then. (मैं तब तक इसपे वर्क कर लेता हूं कि ये हो सकता है कि नहीं। मैंने आपको WhatsApp कर देता हूं तब तक मैं आपको।)\n[132s] CUSTOMER: Okay sir, okay sir, no problem sir. (ओके सर, ओके सर, नो दिक्कत सर।)\n[134s] AGENT: Thank you.\n[135s] CUSTOMER: Okay, thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"Marathi\", \"English\"]", "turn_count": 33, "connected": 1, "audio_notes": "clear: The agent speaks a mix of Marathi and Hindi, while the customer primarily speaks Hindi. There is significant code-mixing with English technical terms.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "33 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You missed revalidating 3 of the 5 core details from the lead. Always confirm product, dimensions, quantity, location, and timeline before discussing price or MOQ.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a new manufacturer of agricultural equipment, inquired about E250 HR steel for a trial. The agent identified that the requested quantity of 'ten sheets' was below the 5-ton minimum order quantity (MOQ). The customer accepted this and planned to place a 5-ton order in a month, while the agent promised to check if an exception could be made for the small quantity and follow up via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So for that you required E250 material, right?\", \"comment\": \"Agent correctly referenced the material from the customer's platform submission.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"E250 HR grade का आपको मटेरियल रिक्वायर्ड था ना? ... तो कितना क्वांटिटी रिक्वायर्ड है सर आपको?\", \"comment\": \"Agent only revalidated product/grade and quantity, missing thickness/width, location, and timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Uh, sir can you brief your business a little? What do you do basically? ... Which make do you have, sir, so we can do it?\", \"comment\": \"Agent successfully asked about the customer's business/application and current brands, meeting the 'partial' threshold.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'll check once on this if I can do this or not. Then I will tell you whether it is possible or not. I will share my contact number as well on WhatsApp.\", \"comment\": \"Since price was not possible due to MOQ, the agent correctly pivoted to committing to a clear next action and timeline for a possibility check.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"if you start with JSW, you will get all certified material with test certificates and all that... And our stockyard is in Chakan itself, sir.\", \"comment\": \"Agent did not re-pitch the entire portfolio and instead reinforced relevant USPs like quality and local stockyard.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed revalidating 3 of the 5 core details from the lead. Always confirm product, dimensions, quantity, location, and timeline before discussing price or MOQ.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"ten sheets\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a new manufacturer of agricultural equipment, inquired about E250 HR steel for a trial. The agent identified that the requested quantity of 'ten sheets' was below the 5-ton minimum order quantity (MOQ). The customer accepted this and planned to place a 5-ton order in a month, while the agent promised to check if an exception could be made for the small quantity and follow up via WhatsApp.\"}", "error": null, "latency_ms": 36674, "input_tokens": 4764, "output_tokens": 797, "created_at": "2026-09-25 11:55:19", "sentiment": "negative", "sentiment_score": -0.325, "sentiment_confidence": "high", "pos": 12, "neg": 43, "lex_hits": 35, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.503, "agent_talk_sec": 62.9, "customer_talk_sec": 62.2, "dead_air_sec": 135.9, "longest_monologue_sec": 20.0, "agent_wpm": 359.6, "interruptions": 0, "agent_turns": 16, "customer_turns": 17, "discovery_qs": 8, "words_agent": 377, "words_customer": 296, "monologue_heavy": 0, "turns": [ { "ucid": "21112178972933221", "idx": 0, "speaker": "customer", "start_s": 1.98, "end_s": 2.38, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178972933221", "idx": 1, "speaker": "agent", "start_s": 2.46, "end_s": 2.8, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178972933221", "idx": 2, "speaker": "customer", "start_s": 3.1, "end_s": 3.48, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178972933221", "idx": 3, "speaker": "agent", "start_s": 3.89, "end_s": 6.11, "text_en": "Sir, hello. Is this I Can Engineers speaking, sir?", "text_native": "सर नमस्कार, I Can Engineers बोलतोय का सर?" }, { "ucid": "21112178972933221", "idx": 4, "speaker": "customer", "start_s": 6.11, "end_s": 8.4, "text_en": "Yes, I am speaking from I Can Engineers, Ishwar Waikar.", "text_native": "हां, I Can Engineers से बोल रहा हूं, ईश्वर वायकर।" }, { "ucid": "21112178972933221", "idx": 5, "speaker": "agent", "start_s": 8.8, "end_s": 11.2, "text_en": "Yes, yes, yes. Sir, hello, I am Aditya Pandey speaking from JSW One.", "text_native": "हां हां हां। सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One पासून।" }, { "ucid": "21112178972933221", "idx": 6, "speaker": "customer", "start_s": 11.6, "end_s": 14.7, "text_en": "Okay sir. Sir, I have just bought a new laser cutting machine.", "text_native": "ओके सर। सर मैंने अभी लेजर कटिंग का मशीन नया लिया है।" }, { "ucid": "21112178972933221", "idx": 7, "speaker": "agent", "start_s": 15.2, "end_s": 15.6, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178972933221", "idx": 8, "speaker": "customer", "start_s": 16.0, "end_s": 17.2, "text_en": "So for that I need, yes.", "text_native": "तो उसके लिए मुझे हां।" }, { "ucid": "21112178972933221", "idx": 9, "speaker": "agent", "start_s": 17.2, "end_s": 19.1, "text_en": "So for that you required E250 material, right?", "text_native": "तो उसके लिए आपको E250 का मटेरियल रिक्वायर्ड था ना?" }, { "ucid": "21112178972933221", "idx": 10, "speaker": "customer", "start_s": 19.5, "end_s": 20.3, "text_en": "E250, right?", "text_native": "E250 ना?" }, { "ucid": "21112178972933221", "idx": 11, "speaker": "agent", "start_s": 20.6, "end_s": 23.2, "text_en": "E250 yes, you required E250 HR grade material, right?", "text_native": "E250 हां, E250 HR ग्रेड का आपको मटेरियल रिक्वायर्ड था ना?" }, { "ucid": "21112178972933221", "idx": 12, "speaker": "customer", "start_s": 23.4, "end_s": 25.5, "text_en": "Yes E2, yes correct sir, yes sir, that very one sir.", "text_native": "हां E2 हां बरोबर सर, येस सर, वही वही सर।" }, { "ucid": "21112178972933221", "idx": 13, "speaker": "agent", "start_s": 25.9, "end_s": 27.8, "text_en": "So what quantity is required, sir?", "text_native": "तो कितना क्वांटिटी रिक्वायर्ड है सर आपको?" }, { "ucid": "21112178972933221", "idx": 14, "speaker": "customer", "start_s": 28.0, "end_s": 37.8, "text_en": "For now, I would like to take ten sheets. Later I will take stock. The production we are doing now, we are finalizing that. As soon as the production is finalized, we will take a larger quantity. But for now, ten sheets were needed. So we are doing a trial for that.", "text_native": "अभी फिलहाल में दस शीट लेना चाहूंगा। बाद में स्टॉक ही लूंगा। अभी जो हम प्रोडक्शन कर रहे हैं उसका हम फाइनल कर रहे हैं। जैसे ही प्रोडक्शन फाइनल होगा तो हम ज्यादा क्वांटिटी ले लेंगे। लेकिन फिलहाल अभी दस शीट चाहिए थी। तो हम ट्रायल कर रहे हैं उसके लिए।" }, { "ucid": "21112178972933221", "idx": 15, "speaker": "agent", "start_s": 38.2, "end_s": 52.0, "text_en": "No, no, that's right. But how it is, sir, my platform, JSW One, there is an MOQ here. The minimum for HR, HR products, hot-rolled, there should be an MOQ of 5 tons. Only then is the order accepted. But I will check on this, if I have it in ready stock, I will try to get it for you. But mostly sir, with 5 tons, this will be rejected. That's why I was asking, if it increases in the future, please let me know. Then we can work together properly. 5 tons sir, even then", "text_native": "नहीं नहीं बराबर है। पर कैसा है ना सर, मेरा जो प्लेटफॉर्म है JSW One, यहां पे MOQ होता है। मिनिमम जो HR होते हैं, HR प्रोडक्ट्स, हॉट रोल्ड, उनमें 5 ton का MOQ होना चाहिए। तभी वो ऑर्डर एक्सेप्ट होता है। लेकिन मैं इसपे देख लेता हूं, अगर मेरे पास रेडी स्टॉक में रहा, तो ट्राय करता हूं कि मैं दिला देता हूं। पर मोस्टली सर 5 tons से ये रिजेक्ट हो जाएगा। इसलिए मैं पूछ रहा था कि अगर आपका फ्यूचर में इनक्रीस होता है तो मुझे बताइएगा। तब हम लोग एक बराबर वर्क कर सकते हैं। 5 tons सर तो भी" }, { "ucid": "21112178972933221", "idx": 16, "speaker": "customer", "start_s": 52.0, "end_s": 53.3, "text_en": "Minimum 5 tons are needed?", "text_native": "मिनिमम 5 ton चाहिए?" }, { "ucid": "21112178972933221", "idx": 17, "speaker": "agent", "start_s": 53.7, "end_s": 54.0, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178972933221", "idx": 18, "speaker": "customer", "start_s": 54.8, "end_s": 59.4, "text_en": "Uh, okay sir, no problem sir. I will, I will wait for one month and directly purchase an order of 5 tons.", "text_native": "अह ठीक है सर, कोई दिक्कत नहीं सर। मैं एक, एक महीना मैं रुक जाता हूं और डायरेक्टली 5 ton का ऑर्डर परचेस करूंगा।" }, { "ucid": "21112178972933221", "idx": 19, "speaker": "agent", "start_s": 59.4, "end_s": 66.2, "text_en": "In this, yes, but what I'll do is, I'll check once on this if I can do this or not. Then I will tell you whether it is possible or not. I will share my contact number as well on WhatsApp.", "text_native": "मैं इसमें, हां, पर मैं क्या करता हूं, मैं इसपे एक बार चेक कर लेता हूं कि मैं ये कर सकता हूं कि नहीं। तो मैं आपको बता दूंगा कि whether it is possible or not. I will share you my contact number as well on WhatsApp." }, { "ucid": "21112178972933221", "idx": 20, "speaker": "customer", "start_s": 66.5, "end_s": 67.8, "text_en": "Okay sir, no problem sir.", "text_native": "Okay sir, no problem sir." }, { "ucid": "21112178972933221", "idx": 21, "speaker": "agent", "start_s": 68.6, "end_s": 70.8, "text_en": "Uh, sir can you brief your business a little? What do you do basically?", "text_native": "अह सर आपका थोड़ा बिजनेस ब्रीफ कर सकते हैं आप? क्या करते हैं बेसिकली?" }, { "ucid": "21112178972933221", "idx": 22, "speaker": "customer", "start_s": 71.2, "end_s": 87.8, "text_en": "Sir, we make agriculture equipment here, sir. For now, we used to make it in small quantities, but now we have expanded the machinery setup, so now we are thinking of increasing its production as well. Hmm hmm. But right now, this is a little far from Pune, it's in a village. Because of this, we are facing a little difficulty in expanding it, but we have also received some support. So, that means, that's what we are trying.", "text_native": "हम सर यहां पर जो एग्रीकल्चर इक्विपमेंट है ना सर, वो बनाते हैं यहां पर। अभी हम फिलहाल तो छोटे क्वांटिटी में ही बनाते थे, लेकिन अभी थोड़ा मशीनरी का हमने सेटअप बढ़ाया है, तो अभी उसका भी हम प्रोडक्शन बढ़ाने, बढ़ाने की सोच रहे हैं। हम्म हम्म। लेकिन अभी ये थोड़ा पुणे से थोड़ा सा दूर है, एक गांव में है। इससे हमें थोड़ी सी दिक्कत हो रही है उसे बढ़ाने में, लेकिन हमें थोड़ा सपोर्ट भी मिल चुका है। तो मतलब वही हमारा ट्राय कर रहे हैं।" }, { "ucid": "21112178972933221", "idx": 23, "speaker": "agent", "start_s": 87.8, "end_s": 91.4, "text_en": "Yes. Which make do you have, sir, so we can do it? Meaning, are you taking Tata's make or are you taking JSW only?", "text_native": "हां। हमें कौनसा मेक है सर, सो कर सकते हैं? मतलब जैसे Tata का मेक ले रहे हैं कि JSW ही ले रहे हैं?" }, { "ucid": "21112178972933221", "idx": 24, "speaker": "customer", "start_s": 91.4, "end_s": 96.2, "text_en": "Uh, ours, sir, is from 2019, our start is from '19, but until then it was small. We have just recently gotten the GST number.", "text_native": "अह हमारा तो सर 2019 से, 19 से हमारा स्टार्ट है, लेकिन तब तक छोटा था। GST नंबर हमने अभी-अभी निकाला है।" }, { "ucid": "21112178972933221", "idx": 25, "speaker": "agent", "start_s": 96.5, "end_s": 97.2, "text_en": "Okay, okay.", "text_native": "ओके, ओके।" }, { "ucid": "21112178972933221", "idx": 26, "speaker": "customer", "start_s": 97.2, "end_s": 101.8, "text_en": "Until then, whatever we were selling, we were doing it locally. But now we have to sell outside as well.", "text_native": "तब तक हम लोकल में ही जो सेल कर रहे थे, हम लोकल में ही कर रहे थे। लेकिन अब हमें बाहर तक भी सेल करना है।" }, { "ucid": "21112178972933221", "idx": 27, "speaker": "agent", "start_s": 101.8, "end_s": 121.8, "text_en": "Correct. So how it is now, if you start with JSW, you will get all certified material with test certificates and all that. If there is ever a breakdown in any material, there is customer service here too. Okay. So you can escalate it with us. After checking, we will also refund you for the material, if there is any issue with the material. Okay okay okay. It doesn't happen in major cases, but we have a policy that if there is any issue, we escalate it and within one, one week, we give you a complete proper solution on it. So you can think about this not for now, but for future business. It will be better for you. And our stockyard is in Chakan itself, sir.", "text_native": "बराबर। तो अभी कैसा है, अगर आप स्टार्ट JSW से लेंगे, तो आपको सब सर्टिफाइड मटेरियल मिलेगा जिसमें टेस्ट सर्टिफिकेट, ये सब। कभी भी कोई मटेरियल में ब्रेकडाउन हुआ, तो यहां कस्टमर सर्विस भी है। ओके। तो हम हमारे यहां एस्केलेट भी कर सकते हैं आप। चेक करके हम आपको रिफंड भी कर देंगे मटेरियल, जो भी मटेरियल का अगर इशू रहा तो। ओके ओके ओके। ऐसा होता नहीं मेजरली केसेस में, लेकिन एक हमने पॉलिसी रखी है कि कोई भी इशू होगा तो हम एस्केलेट करते हैं उसपे और आपको विदिन वन, वन वीक के अंदर ही हम आपको पूरा उसपे प्रॉपर सोल्यूशन दे देते हैं। तो आप अभी के लिए नहीं तो फ्यूचर के बिजनेस के हिसाब से सोच सकते हैं इसको। बेटर रहेगा आपके लिए। और हमारा चाकण में ही स्टॉकयार्ड भी है सर।" }, { "ucid": "21112178972933221", "idx": 28, "speaker": "customer", "start_s": 122.3, "end_s": 128.8, "text_en": "Okay sir. No problem sir. Anyway, this is a trial, so for now I will manage my work with local material. And as soon as my product is finalized, then at least five tons", "text_native": "ओके सर। कोई दिक्कत नहीं सर। मैं अभी वैसे मैं ट्रायल है, तो फिलहाल मैं अपना काम लोकल के मैटर से चला लूंगा। और जैसे ही मेरा प्रोडक्ट फाइनल हो जाता है, तो कम से कम पांच टन" }, { "ucid": "21112178972933221", "idx": 29, "speaker": "agent", "start_s": 128.8, "end_s": 131.8, "text_en": "Until then, I will work on this to see if it's possible or not. I will WhatsApp you until then.", "text_native": "मैं तब तक इसपे वर्क कर लेता हूं कि ये हो सकता है कि नहीं। मैंने आपको WhatsApp कर देता हूं तब तक मैं आपको।" }, { "ucid": "21112178972933221", "idx": 30, "speaker": "customer", "start_s": 132.1, "end_s": 133.6, "text_en": "Okay sir, okay sir, no problem sir.", "text_native": "ओके सर, ओके सर, नो दिक्कत सर।" }, { "ucid": "21112178972933221", "idx": 31, "speaker": "agent", "start_s": 134.1, "end_s": 134.8, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178972933221", "idx": 32, "speaker": "customer", "start_s": 135.0, "end_s": 135.9, "text_en": "Okay, thank you.", "text_native": "Okay, thank you." } ], "steps": [ { "ucid": "21112178972933221", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So for that you required E250 material, right?", "comment": "Agent correctly referenced the material from the customer's platform submission." }, { "ucid": "21112178972933221", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "E250 HR grade का आपको मटेरियल रिक्वायर्ड था ना? ... तो कितना क्वांटिटी रिक्वायर्ड है सर आपको?", "comment": "Agent only revalidated product/grade and quantity, missing thickness/width, location, and timeline." }, { "ucid": "21112178972933221", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 2, "evidence": "Uh, sir can you brief your business a little? What do you do basically? ... Which make do you have, sir, so we can do it?", "comment": "Agent successfully asked about the customer's business/application and current brands, meeting the 'partial' threshold." }, { "ucid": "21112178972933221", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I'll check once on this if I can do this or not. Then I will tell you whether it is possible or not. I will share my contact number as well on WhatsApp.", "comment": "Since price was not possible due to MOQ, the agent correctly pivoted to committing to a clear next action and timeline for a possibility check." }, { "ucid": "21112178972933221", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "if you start with JSW, you will get all certified material with test certificates and all that... And our stockyard is in Chakan itself, sir.", "comment": "Agent did not re-pitch the entire portfolio and instead reinforced relevant USPs like quality and local stockyard." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }