{ "ucid": "21112178972612532", "call_date": "2026-09-18", "start_time": "2026-09-18 15:38:45", "end_time": "2026-09-18 15:51:46", "duration_sec": 781, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbbee35a35f9576c8b2705d6c6b7a4e12.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1392, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972612532__DIAbbee35a35f9576c8b2705d6c6b7a4e12.mp3", "audio_bytes": 2277936, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 759.312, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हेलो)\n[1s] AGENT: Pranjul ji, hello, this is Raunak speaking from JSW One. Do you have any requirement for coils, PPGL, or HRCR right now? (प्रिंजुल जी नमस्ते रौनक बात कर रहा हूं मैं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी आपको कॉइल्स में पीपीजीएल में या एचआरसीआर में?)\n[6s] CUSTOMER: Right now, currently, I don't have any. (अभी अभी फिलहाल तो है नहीं करंट में।)\n[8s] AGENT: Okay, so like, until when is it? I mean, has the purchase been done or how is it, sir? (अच्छा तो लाइक कब तक का होता है मतलब परचेस हो चुका है या कैसा है सर?)\n[11s] CUSTOMER: We have just purchased it. (अभी अभी हमने परचेस कर लिया।)\n[12s] AGENT: Okay. (ओके।)\n[13s] AGENT: So what is your cycle like? What will be the purchase cycle for the next month? (तो आपका साइकिल कैसा रहता है? परचेस साइकिल कैसा रहेगा नेक्स्ट मंथ के लिए?)\n[16s] CUSTOMER: You can consider that we buy about twice a month. (ये मानिए आप महीने में लगभग दो बार खरीदते हैं।)\n[19s] AGENT: Okay. (ओके।)\n[19s] CUSTOMER: One is around the beginning and another, you can say, around the 20th-25th, that's how we buy. For now, if (एक तो लगभग स्टार्टिंग में और एक ये मानो बीस पच्चीस तारीख के आसपास ऐसे करके खरीदते हैं। फिलहाल अगर)\n[24s] AGENT: Sir, how it is, right sir? (सर कैसा रहता है ना सर?)\n[24s] AGENT: Okay, because I am noticing you, two-four times, you made an inquiry about four times but it couldn't be closed, sir. I last connected with you in January. (ओके क्योंकि आपको मैं नोटिस कर रहा हूं दो चार बार आपने चार बार लगभग करी थी इंक्वायरी बट हो नहीं पाया था सर क्लोज अब जनवरी में लास्ट आपसे कनेक्ट हुआ था।)\n[29s] CUSTOMER: So the rates were not matching. Are you speaking from JSW direct? (तो रेटों का वो नहीं आ पा रहा। आप JSW डायरेक्ट इसपे बोल रहे हैं क्या?)\n[32s] AGENT: Yes sir, JSW One is our B2B platform. (हां सर JSW One is our B2B platform.)\n[34s] CUSTOMER: And from JSW, I had also placed an inquiry with you and got a reply, but there was a big difference in the rate. (और JSW से आपके यहां इंक्वायरी भी डाली थी और रिप्लाई भी आया था पर वो रेट में बहुत फर्क आ रहा था।)\n[38s] AGENT: Sir, regarding rates, see, every region has different rates. The difference of one to one and a half rupees that will come, I will talk to someone, sir, and get it matched and open a transaction for you with us, sir. (सर रेट्स में देखिए हर रीजन का अलग-अलग रहता है। एक डेढ़ रुपए का जो डिफरेंस आएगा वो एक बार मैं बात करके सर और मैच करा के आपको मैं ट्रांजैक्शन ओपन करा दूंगा ना सर आपका हमारे साथ।)\n[44s] CUSTOMER: So there was a bigger difference when we did that, there was a difference of three to four rupees. (तो ज्यादा डिफरेंस आ रहा था जब हमने वो किया तीन चार रुपए का फर्क आ रहा था।)\n[47s] AGENT: Hello? (हेलो?)\n[47s] AGENT: It shouldn't be that much, sir. The market prices have also increased now. If you want, we can plan something for now, that's what I'm saying, sir. (उतना तो नहीं आना चाहिए सर। अभी तो मार्केट के प्राइस भी बढ़े हैं। If you want तो अभी के लिए हम कुछ प्लान आउट कर सकते हैं मैं ये बोल रहा हूं सर।)\n[52s] CUSTOMER: For now, you can consider that I ordered the entire stock a week ago, 40 tons. (अभी तो फिलहाल ये मानो हफ्ते भर पहले मैंने पूरा स्टॉक मंगवाया है चालीस टन।)\n[55s] AGENT: Okay. (ठीक है।)\n[56s] AGENT: And which material do you take, sir? (और कौन सा मटेरियल लेते हो सर आप?)\n[58s] CUSTOMER: Just hold for a minute, just a minute. I am now, okay. Just hold for a minute. Okay. (एक मिनट होल्ड रखो बस एक मिनट। मैं अभी ओके। बस एक मिनट होल्ड रखिए। ओके।)\n[102s] AGENT: Yes sir, please check, sir. (हां सर चेक कर लीजिए सर।)\n[103s] UNKNOWN: [background noise]\n[120s] AGENT: Hello? (हेलो?)\n[120s] CUSTOMER: Yes, brother. (हां जी भाईये।)\n[121s] AGENT: Yes, I was asking, which material do you deal in? Which one in PPGL? (हां मैं ये पूछ रहा था कौन सा मटेरियल डील करते हो आप? पीपीजीएल में कौन सा?)\n[124s] CUSTOMER: In PPGL, we use Pragati, and Coloron is less frequent. And (पीपीजीएल में तो हम करते हैं प्रगति और कलरऑन का कम ही रहता है। और)\n[127s] AGENT: Coloron is quite costly, sir. (कलरऑन तो काफी कॉस्टली है सर।)\n[128s] CUSTOMER: We mostly use Pragati, and in PPGI, Indradhanush. (हम मोस्टली प्रगति करते हैं और पीपीजीआई में इंद्रधनुष।)\n[131s] AGENT: Okay. (ओके।)\n[132s] AGENT: Okay. (ठीक है।)\n[132s] AGENT: Alright, I can get Pragati arranged for you, sir. Just initiate for now, how many tons of material do you need per month? (चलिए प्रगति का तो मैं करा के दे दूंगा सर। बस अभी के लिए इनिशिएट कर लीजिए कितना कितना टन माल लगता है आपको महीने का?)\n[136s] CUSTOMER: See, the one that is used the most is Indradhanush. (देखिए जो सबसे ज्यादा यूज होता है वो तो होता है इंद्रधनुष।)\n[139s] AGENT: Okay. (ओके।)\n[140s] CUSTOMER: Indradhanush. Then comes Pragati. (इंद्रधनुष। फिर आता है प्रगति होता है।)\n[142s] AGENT: Okay. (ठीक है।)\n[142s] AGENT: You need Indradhanush in PPGI, right? (पीपीजीआई में इंद्रधनुष लगता है ना आपको?)\n[144s] CUSTOMER: Yes, yes, Indradhanush. (हां हां इंद्रधनुष।)\n[145s] AGENT: Send me its specifications, what is the coating, GSM, and what thickness do you take? (मुझे उसके स्पेसिफिकेशन मुझे भेजिए ना कितना कोटिंग जमे जीएसएम और कितना थिकनेस में लेते हो?)\n[149s] CUSTOMER: We take Indradhanush in 80 GSM. 0.5 mm. (इंद्रधनुष तो अस्सी जीएसएम में लेते हैं। पॉइंट फाइव एमएम।)\n[152s] AGENT: 0.5 mm. Yes sir, okay, you will get this. (पॉइंट फाइव एमएम। हां सर ठीक है मिल जाएगा ये तो आपको।)\n[155s] CUSTOMER: And Pragati in AZ 70, 0.5 mm. (और प्रगति ए जेड सत्तर में पॉइंट फाइव एमएम।)\n[157s] AGENT: This will be available in AZ 70, it will also be available in 0.5 mm for you. (ये ए जेड सेवेंटी में मिल जाएगा पॉइंट फाइव एमएम में भी मिल जाएगा आपको।)\n[160s] AGENT: And what, what is the width? 1220? 1250? (और क्या विड्थ कितना है? बारह सौ बीस? बारह सौ पचास?)\n[202s] CUSTOMER: It's around 4 feet. (ये चार फीट के लगभग रहती है।)\n[204s] AGENT: 4 feet, I think, is 1200, 1220, right? (चार फीट तो आई थिंक बारह सौ बारह सौ बीस ही हुआ ना?)\n[205s] CUSTOMER: It's 1220. Correct. (बारह सौ बीस हो गई। बराबर।)\n[207s] AGENT: That will work. I will get it done for you, sir. It's JSW's own, so you will get it directly from us here. (चलेगा। आपको मैं करा के दे दूंगा सर। जेएसडब्ल्यू का ही है खुद का तो डायरेक्टली आपको यहां हमारे से मिल जाएगा।)\n[210s] CUSTOMER: But actually, I have spoken to you before. I don't know if it was with you or someone else, with me (पर एक्चुअली आपसे मेरी पहले भी बात हुई थी। पता नहीं आपसे हुई थी या किसी से हुई थी मेरे से)\n[214s] AGENT: It wasn't with me. But now in my records, I can see your date from January. (मेरे से नहीं हुई थी। बट अब मेरे रिकॉर्ड में आपका डेट दिख रहा है जनवरी का।)\n[217s] CUSTOMER: Oh. (अच्छा।)\n[217s] CUSTOMER: So we were getting a big difference in the rates. (तो हमें वो रेटों में बहुत फर्क आ रहा था।)\n[220s] AGENT: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[221s] AGENT: Sir, what happens is, we work on the live market MOP. Where you might be purchasing from, it might be old stock or from an old stock purchase, so that's why the price difference would have occurred. (सर कैसा होगा हम हम जो है ना लाइव मार्केट एमओपी पे काम करते हैं। आप जहां से परचेस करते रहोगे माइट बी वो ओल्ड स्टॉक रहेगा या पुराना स्टॉक परचेस में से रहेगा तो वो प्राइस डिफरेंस इसलिए आया होगा।)\n[227s] CUSTOMER: Whatever it may be, but (वो जो भी हो सकता है पर)\n[228s] AGENT: Yes sir. (हां सर।)\n[228s] CUSTOMER: Like if we, where will you source it from? Directly from the company? Where will you source it from? (जैसे अगर हम आप कहां से लगाएंगे? सीधे कंपनी से लगाएंगे? कहां से लगाएंगे?)\n[232s] AGENT: Sir, we have our stockyards, okay? Small and big, so we connect you from there and provide it. Your material is delivered directly. (सर कैसे हमारे स्टॉकयार्ड्स रहते हैं ओके? स्मॉल और बिग तो वहां से हम आपको कनेक्ट करके दे देते हैं। मटेरियल आपका डायरेक्ट डिलीवर होता है।)\n[237s] AGENT: Your location is Mathura, right? In Mathura, Sonkh Road, 281004 pin code. (आपका लोकेशन मथुरा है ना ये? मथुरा में सोंख रोड 281004 पिन कोड।)\n[241s] CUSTOMER: Yes, yes, Sonkh Road. Correct, correct. (हां हां सोंख रोड। करेक्ट करेक्ट।)\n[242s] AGENT: That will work. (चलेगा।)\n[243s] CUSTOMER: And do you provide this FOR, sir? (और ये एफओआर आप देते हैं क्या सर?)\n[245s] AGENT: FOR, FOR. (एफओआर एफओआर।)\n[246s] CUSTOMER: You provide FOR. (एफओआर देते हैं।)\n[247s] AGENT: Yes. Do you have your own vehicle? (हां। आपका खुद का गाड़ी है क्या आपका?)\n[248s] CUSTOMER: Meaning, how? (मतलब कैसे?)\n[249s] AGENT: Do you also have your own vehicle? (आपका खुद का गाड़ी भी है क्या?)\n[250s] CUSTOMER: For transport? (ट्रांसपोर्ट के लिए?)\n[251s] AGENT: Yes. (हां।)\n[252s] CUSTOMER: No, no. (नहीं नहीं।)\n[253s] AGENT: No, then we will give you FOR, sir. (नहीं तो एफओआर दे देंगे सर आपको।)\n[254s] CUSTOMER: When we order from there, it comes FOR. (अभी हम मंगवाते हैं वहां से तो एफओआर ही आती है।)\n[256s] AGENT: You get FOR only, sir. Generally, everyone is given FOR. There are special cases for those with higher volume, who have their own vehicle, for that special permission has to be taken. So that applies to larger quantities. (एफओआर ही मिलता है सर। जनरली एफओआर ही सबको एफओआर ही देते हैं। कोई स्पेशल केस होता है जिसका ज्यादा वॉल्यूम में है खुद का गाड़ी है तो वो लगा परमिशन लेना पड़ता है स्पेशल वो तो। तो ज्यादा क्वांटिटी में लगता है।)\n[303s] AGENT: What quantity are you planning for the 25th? (अभी आपका कितना क्वांटिटी में प्लान है अभी आपका पच्चीस तारीख का?)\n[305s] CUSTOMER: We currently lift it in lots of 20 tons. (वो हम फिलहाल बीस बीस टन में उठाते हैं।)\n[307s] AGENT: In 20-ton lots, right? Okay. (बीस बीस टन में ना? ठीक है।)\n[308s] CUSTOMER: Actually, we deal in JSW and also in Tata. (एक्चुअली हम डील करते हैं जेएसडब्ल्यू में भी करते हैं और टाटा में भी डील।)\n[311s] AGENT: Okay. (ओके।)\n[311s] AGENT: Sir, Tata's will be one to one and a half rupees cheaper, I'm telling you openly. (हम टाटा का तो सर एक डेढ़ रुपया कम रहेगा टाटा का आपको ओपनली बता रहा हूं।)\n[314s] CUSTOMER: Meaning for the sheet? For the coil? (मतलब शीट का? वो कॉइल का?)\n[315s] AGENT: Yes sir, there is a difference in both coils and sheets. (हां सर कॉइल शीट्स दोनों में डिफरेंस आता ही है।)\n[317s] CUSTOMER: Oh. (अच्छा।)\n[318s] CUSTOMER: So, does that mean you make Tata available? (तो मतलब क्या आप अवेलेबल कराते हैं टाटा का?)\n[320s] AGENT: What? (क्या?)\n[321s] CUSTOMER: Do you make Tata available as well? (टाटा का भी अवेलेबल कराते हैं?)\n[322s] AGENT: We have Tata as well, sir. But I need to check its availability with the team once. So if you tell me in the morning, I can confirm it for you by afternoon or evening. (टाटा का भी है सर। मगर उसका एक अवेलेबिलिटी चेक करना पड़ता है उसके लिए एक बार टीम से। तो आप सुबह मुझे बता देंगे तो मैं आपको जो भी है आफ्टरनून या इवनिंग तक कंफर्म कर सकता हूं वैसे।)\n[327s] CUSTOMER: At our place, Tata's BlueScope used to be available. But yes, BlueScope, correct. We have heard that they have discontinued BlueScope now. Now another material of theirs is coming, called Color Coated Sheets, in Tata itself. (हमारे यहां टाटा का पहले तो ब्लूस्कोप चलता था। पर हां ब्लूस्कोप बराबर। ब्लूस्कोप अब उसने बंद कर दिया है ऐसी हमने सुनी है। अब उसका दूसरा मटेरियल आ रहा है कलर कोटेड शीट्स करके टाटा में ही।)\n[334s] AGENT: Okay. (ओके।)\n[334s] CUSTOMER: So we have a requirement for that. (तो हमारी एक उसकी रिक्वायरमेंट रहती है।)\n[336s] AGENT: What rate, at what rates did you take it just now, sir, the one you are mentioning from last week? (क्या रेट अभी अभी क्या रेट्स में आपने लिया था सर अभी अभी जो अभी आप बता रहे हैं लास्ट वीक में?)\n[339s] CUSTOMER: We took it for one hundred and one rupees FOR from Ghaziabad. (एक सौ एक रुपए एफओआर लिया था हमने गाजियाबाद से।)\n[342s] AGENT: 101 FOR for Pragati, what? (एक सौ एक एफओआर प्रगति का क्या?)\n[344s] CUSTOMER: No, no, for that, for Tata's. Tata's, hmm hmm, the color-coated sheet one. It comes in color, right? (नहीं नहीं उसका टाटा का। टाटा का हम्म हम्म कलर कोटेड शीट वाला। कलर में आता है ना वो।)\n[347s] AGENT: Understood. Right now, the price for Pragati at my end is ninety-eight, it's ninety-eight point five FOR. (अंडरस्टुड। अभी प्रगति का मेरे यहां पे प्राइस चल रहा है नाइंटी एट चल रहा है नाइंटी एट पॉइंट फाइव एफओआर।)\n[351s] CUSTOMER: Ninety-eight point five FOR? (नाइंटी एट पॉइंट फाइव एफओआर?)\n[353s] AGENT: Yes. There will be a slight variation. There will be a variation of half to one rupee. I will have to check for ex-Ghaziabad. This I told you (हां। थोड़ा वेरिएशन रहेगा। आधे एक रुपए का वेरिएशन होगा। एक्स गाजियाबाद का चेक करना पड़ेगा मुझे। ये मैंने बताया)\n[358s] CUSTOMER: I had asked three days ago. Yes. I had asked in Faridabad itself. So I got ninety-five FOR. (मैं तीन दिन पहले पूछी थी। हां। फरीदाबाद ही पूछी थी मैंने। तो मुझे नाइंटी फाइव एफओआर मिला था।)\n[401s] CUSTOMER: Ninety-five? Yes, ninety-five FOR is the rate from two or three days ago. We haven't taken it for now. (नाइंटी फाइव? हां नाइंटी फाइव एफओआर दो या तीन दिन पहले का रेट है। अभी तो फिलहाल लिया नहीं है हमने।)\n[404s] AGENT: No sir, it has increased now. It's not ninety-five anywhere. Even in Jaipur, it has become ninety-six two hundred today, sir. (नहीं सर अभी तो बढ़े हैं। नाइंटी फाइव में तो किधर भी नहीं है। जयपुर में भी नाइंटी सिक्स टू हंड्रेड हो गया है सर आज।)\n[407s] CUSTOMER: I am telling you about the 14th. (ये मैं चौदह तारीख की बता रहा हूं आपको।)\n[408s] AGENT: This ex... ninety-six two hundred is the ex-price I'm telling you. Oh, for the 14th. Sir, this week it has increased by two to two and a half rupees, sir. In some places, it has increased by one and a half to two rupees. (ये एक्स नाइंटी सिक्स टू हंड्रेड तो एक्स बता रहा हूं मैं आपको। अरे चौदह तारीख का। अभी तो सर ये वीक में तो दो ढाई रुपए बढ़े हैं सर। किधर किधर डेढ़ से दो रुपए बढ़े हैं।)\n[412s] CUSTOMER: Oh. (अच्छा।)\n[413s] AGENT: Yes. (हां।)\n[413s] CUSTOMER: And what will be the rate for Indradhanush? (और इंद्रधनुष क्या होगा रेट?)\n[415s] AGENT: I'll have to check for Indradhanush because they don't give a warranty-guarantee for it, you see. So very few distributors have it, but we are not catering it directly in some regions. (इंद्रधनुष का चेक करना पड़ेगा क्योंकि उसका वारंटी गारंटी नहीं देते हैं ना। तो काफी कम डिस्ट्रीब्यूटर्स के पास रहता है बट हम डायरेक्टली केटर नहीं कर रहे हैं कुछ कुछ रीजंस में।)\n[422s] AGENT: Still, you send it to me, I will check once. (मुझे फिर भी आप भेज देना मैं एक बार चेक कर लूंगा।)\n[423s] CUSTOMER: Sir, you please check the rates because, you see, we have ordered from many places. Now, the place from where we are ordering the last one, hmm, it means it's available in very few places. (आप सर रेटों में देख लेना क्योंकि ये मानो हम बहुत जगहों से मंगवा चुके हैं। अब जहां से हम लास्ट वाला जैसे मंगवा रहे हैं हम्म उसका मतलब कम बहुत कम ही जगह मिल पा रहा है।)\n[429s] AGENT: Yes sir, Indradhanush has also been almost discontinued, okay? Some distributors who have a direct connection with the plant, high MOP, what we call MOQ, sorry, only they must be getting it, sir. (हां सर इंद्रधनुष को भी डिस्कंटिन्यू ही लगभग कर दिया है ओके? कुछ डिस्ट्रीब्यूटर का जो प्लांट का डायरेक्ट रहता है हाय एमओपी जिसको हम एमओक्यू सॉरी तो वही सर आता होगा।)\n[436s] AGENT: Otherwise, Pragati, I can get Pragati arranged for you. I will also give you Coloron, sir, if you need Coloron. (बाकी प्रगति बाकी प्रगति में तो मैं आपको करा के दे दूंगा। कलरऑन भी दे दूंगा सर कलरऑन चाहिए रहेगा तो।)\n[440s] CUSTOMER: There is no demand for Coloron here. (कलरऑन की डिमांड यहां पे नहीं रहती।)\n[441s] AGENT: Coloron is expensive, sir. It's going for one zero six, one zero eight. (कलरऑन तो महंगा है सर। वन जीरो सिक्स वन जीरो एट जा रहा है उसका तो।)\n[443s] CUSTOMER: Look, we sold Coloron in the beginning, then we stopped it. Because for two rupees more than Coloron, the customer takes that, they take Tata. (हम कलरऑन तो देखो शुरुआत में हमने बेचा था फिर हमने बंद ही कर दिया। क्योंकि कलरऑन से दो रुपए महंगे में वो ले लेता है ग्राहक टाटा ले लेता है।)\n[452s] AGENT: Oh. (अच्छा।)\n[453s] CUSTOMER: So it means it's almost stopped, our sales of Coloron are next to nothing. (तो मतलब कि बंद सा ही है हमारी कलरऑन की तो सेल ना के बराबर है।)\n[456s] AGENT: Oh. (अच्छा।)\n[456s] AGENT: Sir, let's do Pragati, let's start, right? Try one transaction with me. You will also have a direct connection with JSW. Right? (सर प्रगति का करते हैं ना स्टार्ट करते हैं ना? एक ट्रांजैक्शन मेरे साथ करके देखिए। आपका जेएसडब्ल्यू के साथ भी डायरेक्ट एक कनेक्शन भी हो जाएगा। है ना?)\n[501s] CUSTOMER: You look at the rates. It should be in the rates, absolutely. (रेटों का आप देखिए। रेटों में होनी चाहिए बिल्कुल।)\n[504s] AGENT: I'll do it for the rate, sir. (रेट का सर मैं करता हूं।)\n[505s] CUSTOMER: Right now if something... yes, speak. Where we do our dealings, you can assume there are two factories opposite each other, one is ours and there is one more. (अभी अभी कुछ अगर हां बोलिए। जहां से हम डीलिंग करते हैं वहां पे ये मान लो आमने-सामने दो फैक्ट्री हैं एक हमारी है एक और है।)\n[511s] AGENT: Okay. (ओके।)\n[511s] CUSTOMER: So you can imagine, sometimes during the day we have to sell at a margin of fifty paise, even ten paise. (तो ये मानिए पचास पचास पैसे पे दस दस पैसे पे भी सेल करना पड़ता है कभी कभार दिन के टाइम।)\n[516s] AGENT: Hmm. What do you make, sir, by the way? What will be made from this at your end? (हम्म। आप क्या बनाते हो सर वैसे? इसका क्या बनेगा आपका?)\n[519s] CUSTOMER: Roofing sheets. (रूफिंग शीट्स।)\n[520s] AGENT: You make roofing sheets. Okay, understood. (रूफिंग शीट्स बनाते हैं। ओके अंडरस्टुड।)\n[521s] CUSTOMER: So you can imagine, the margin is absolutely neck-to-neck, the competition here. If it's even fifty paise higher, then it becomes a whole thing, then it's difficult to sell. This is the situation. (तो ये मानिए मार्जिन बिल्कुल नेक टू नेक है कॉम्पिटिशन हमारे यहां। ये मानो पचास पैसे भी अगर ऊपर पड़ा तो ये मान लो पूरा मतलब वो हो जाता है फिर दिक्कत होती है सेल करने में। ये है स्थिति।)\n[529s] AGENT: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[530s] AGENT: Correct, correct, correct, correct, correct. (करेक्ट करेक्ट करेक्ट करेक्ट करेक्ट।)\n[534s] AGENT: And what, what thickness do you take, sir, by the way? What thickness is it? (और क्या क्या थिकनेस में लेते हो सर आप वैसे? कितना थिकनेस में रहता है?)\n[536s] CUSTOMER: You can consider that ninety percent is 0.5 mm. (ये मानिए नाइंटी परसेंट तो पॉइंट फाइव एमएम है।)\n[539s] AGENT: It's 0.5 mm, right? (पॉइंट फाइव एमएम है ना?)\n[540s] CUSTOMER: Ninety percent. And in ten percent, you can consider 0.4 mm, 0.35 mm, that works. (नाइंटी परसेंट। और टेन परसेंट में ये मान लीजिए पॉइंट फोर एमएम पॉइंट थ्री फाइव एमएम ये चल जाता है।)\n[544s] AGENT: From 0.4 mm, well, from 0.45 mm I can give it, sir. We have it available. (पॉइंट फोर एमएम से तो पॉइंट फोर फाइव एमएम से तो मैं दे सकता हूं सर। मिल जाता है हमारे पास।)\n[546s] CUSTOMER: 0.4, its demand is less, it's for shopkeepers. The demand is low for 0.4, 0.35, but the major one is 0.5. (पॉइंट फोर उसकी कम रहती है दुकानदार के लिए रहती है। डिमांड कम ही रहती है पॉइंट फोर पॉइंट थ्री फाइव पर मेजर है पॉइंट फाइव में ही।)\n[551s] AGENT: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[552s] AGENT: I can definitely give from 0.45, easily, I mean it becomes available. The other one goes out of stock quickly or you have to place a separate order for it. (पॉइंट फोर फाइव से तो मैं दे ही सकता हूं इजीली मतलब अवेलेबल हो जाता है। बाकी फिर वो वाला जो रहता है वो जल्दी आउट ऑफ स्टॉक हो जाता है या फिर करना पड़ता है उसके लिए फिर अलग से ऑर्डर।)\n[557s] AGENT: 0.45, 0.47, 0.50, 0.80, up to 1.2 mm will be available, sir. In 1219, 1250. (पॉइंट फोर फाइव पॉइंट फोर सेवन पॉइंट फाइव जीरो पॉइंट एट जीरो वन पॉइंट टू एमएम तक मिल जाएगा सर। बारह सौ उन्नीस बारह सौ पचास में।)\n[601s] CUSTOMER: Sir, the higher demand is for 0.5. Yes. 90 percent. And there is demand for 0.4. (सर ज्यादा की डिमांड रहती है पॉइंट फाइव। हां। नाइंटी परसेंट। और पॉइंट फोर की रहती है।)\n[606s] AGENT: Sir, is it in 0.40 or 0.45 for you? (सर पॉइंट फोर जीरो में होता है पॉइंट फोर फाइव में होता है आपका?)\n[608s] CUSTOMER: In 0.40. Oh. (पॉइंट फोर जीरो में। अच्छा।)\n[609s] CUSTOMER: It's in Indradhanush, not in Pragati etc. (इंद्रधनुष में रहती है प्रगति वगैरह में नहीं।)\n[611s] AGENT: Hmm hmm hmm hmm. (हम्म हम्म हम्म हम्म।)\n[612s] AGENT: That will work. I'll ping you on WhatsApp. Just send this to me, okay? So it's the 17th today, next week, we can do it next week, right? (चलेगा। मुझे ना आप व्हाट्सएप पे आपको मैं पिंग करता हूं। खाली ये मुझे डाल दीजिए आप ओके? तो अभी सत्रह तारीख है नेक्स्ट वीक नेक्स्ट वीक का कर सकते हैं ना?)\n[618s] CUSTOMER: Yes. Just consider it next month. Okay. Consider next month, we will place the vehicle in the first week of next month. (हां। नेक्स्ट मंथ ही मानिए आप तो। अच्छा। नेक्स्ट मंथ मानिए पहले हफ्ते में नेक्स्ट मंथ के गाड़ी लगा देंगे हम।)\n[622s] AGENT: Okay, I will, I will ping you and keep it. If in between it feels like, okay, the pricing is increasing, if you feel like you want to stock up, something like that, then you can message me. I will call you in the first week of next month for a reminder anyway. (ठीक है मैं आपको मैं आपको है ना पिंग करके रखता हूं। अगर बीच में ऐसा लग रहा है कि चलो के अभी प्राइसिंग तो बढ़ रहे हैं अगर आपको लग रहा है कि स्टॉक अप करके रखना है ऐसा कुछ है तो आप मैसेज कर दीजिए। मैं तो आपको फर्स्ट वीक में कॉल करता ही हूं नेक्स्ट मंथ के रिमाइंडर के लिए।)\n[631s] AGENT: But if something comes up before that, please let me know, sir. When you want to purchase, I will get it tagged for you in two to three days. (पर उसके पहले कुछ आ जाता है तो मुझे एक बार बता दीजिए सर जब परचेस करना है तो मुझे दो दिन में आपको मैं दो से तीन दिन में आपका टैग करा दूंगा।)\n[636s] CUSTOMER: Okay. Oh. (ठीक है। ओ।)\n[637s] AGENT: Okay, okay, thank you sir. Yes. (ओके ओके थैंक यू सर। यस।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 149, "connected": 1, "audio_notes": "noisy: There is significant background chatter on the agent's side throughout the call, but the primary speakers are clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "149 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]", "pitch_coaching_note": "Your opening was too abrupt; instead of asking for a requirement immediately, ask for permission to speak for a minute to build rapport before selling.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "JSW Indradhanush", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Agent stated the customer's preferred product, JSW Indradhanush, is \"almost discontinued\" and not directly catered in some regions. Also stated 0.40mm thickness is not readily available, only 0.45mm.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent connected with a roofing sheet manufacturer in Mathura who buys ~40MT/month. The customer's main concern was price, based on previous inquiries. The agent handled price objections and discovered the customer's needs, but learned their primary product (JSW Indradhanush) is being discontinued by JSW. The call ended with a commitment to follow up in the first week of the next month for their next purchase cycle.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Pranjul ji, hello, this is Raunak speaking from JSW One. Do you have any requirement for coils, PPGL, or HRCR right now?\", \"comment\": \"Agent identified self and company but did not ask for permission to speak, instead jumping directly to a requirement question.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not lead with a supply or price hook; the opening was a direct question about immediate requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"What do you make, sir, by the way? What will be made from this at your end?\", \"comment\": \"Agent successfully asked what the customer manufactures, their monthly tonnage, current brands, and end application, but missed JSW's share of procurement and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, what happens is, we work on the live market MOP. Where you might be purchasing from, it might be old stock or from an old stock purchase, so that's why the price difference would have occurred.\", \"comment\": \"Agent pitched relevantly by addressing the customer's primary trigger (price) and explaining the market dynamics that cause price differences.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"What quantity are you planning for the 25th?\", \"comment\": \"When the customer stated no current requirement, the agent successfully pivoted to qualify the next purchase, capturing product, specs, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will call you in the first week of next month for a reminder anyway.\", \"comment\": \"Agent and customer agreed on a specific next step: a callback during the first week of the next month.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Your opening was too abrupt; instead of asking for a requirement immediately, ask for permission to speak for a minute to build rapport before selling.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"JSW Indradhanush\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Agent stated the customer's preferred product, JSW Indradhanush, is \\\"almost discontinued\\\" and not directly catered in some regions. Also stated 0.40mm thickness is not readily available, only 0.45mm.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"...there was a big difference in the rate.\", \"response\": \"Sir, what happens is, we work on the live market MOP. Where you might be purchasing from, it might be old stock or from an old stock purchase, so that's why the price difference would have occurred.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"We have just purchased it.\", \"response\": \"Try one transaction with me. You will also have a direct connection with JSW.\"}], \"call_summary\": \"The agent connected with a roofing sheet manufacturer in Mathura who buys ~40MT/month. The customer's main concern was price, based on previous inquiries. The agent handled price objections and discovered the customer's needs, but learned their primary product (JSW Indradhanush) is being discontinued by JSW. The call ended with a commitment to follow up in the first week of the next month for their next purchase cycle.\"}", "error": null, "latency_ms": 54530, "input_tokens": 9522, "output_tokens": 1087, "created_at": "2026-09-25 11:56:08", "sentiment": "neutral", "sentiment_score": 0.005, "sentiment_confidence": "high", "pos": 14, "neg": 13, "lex_hits": 32, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.594, "agent_talk_sec": 369.1, "customer_talk_sec": 252.5, "dead_air_sec": 159.4, "longest_monologue_sec": 50.5, "agent_wpm": 178.5, "interruptions": 0, "agent_turns": 83, "customer_turns": 65, "discovery_qs": 38, "words_agent": 1098, "words_customer": 742, "monologue_heavy": 0, "turns": [ { "ucid": "21112178972612532", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 0.58, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178972612532", "idx": 1, "speaker": "agent", "start_s": 0.58, "end_s": 5.78, "text_en": "Pranjul ji, hello, this is Raunak speaking from JSW One. Do you have any requirement for coils, PPGL, or HRCR right now?", "text_native": "प्रिंजुल जी नमस्ते रौनक बात कर रहा हूं मैं JSW One से। कुछ रिक्वायरमेंट आ रही है अभी आपको कॉइल्स में पीपीजीएल में या एचआरसीआर में?" }, { "ucid": "21112178972612532", "idx": 2, "speaker": "customer", "start_s": 5.78, "end_s": 7.78, "text_en": "Right now, currently, I don't have any.", "text_native": "अभी अभी फिलहाल तो है नहीं करंट में।" }, { "ucid": "21112178972612532", "idx": 3, "speaker": "agent", "start_s": 7.78, "end_s": 10.78, "text_en": "Okay, so like, until when is it? I mean, has the purchase been done or how is it, sir?", "text_native": "अच्छा तो लाइक कब तक का होता है मतलब परचेस हो चुका है या कैसा है सर?" }, { "ucid": "21112178972612532", "idx": 4, "speaker": "customer", "start_s": 10.78, "end_s": 12.48, "text_en": "We have just purchased it.", "text_native": "अभी अभी हमने परचेस कर लिया।" }, { "ucid": "21112178972612532", "idx": 5, "speaker": "agent", "start_s": 12.48, "end_s": 12.98, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 6, "speaker": "agent", "start_s": 12.98, "end_s": 15.98, "text_en": "So what is your cycle like? What will be the purchase cycle for the next month?", "text_native": "तो आपका साइकिल कैसा रहता है? परचेस साइकिल कैसा रहेगा नेक्स्ट मंथ के लिए?" }, { "ucid": "21112178972612532", "idx": 7, "speaker": "customer", "start_s": 15.98, "end_s": 18.78, "text_en": "You can consider that we buy about twice a month.", "text_native": "ये मानिए आप महीने में लगभग दो बार खरीदते हैं।" }, { "ucid": "21112178972612532", "idx": 8, "speaker": "agent", "start_s": 18.78, "end_s": 19.28, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 9, "speaker": "customer", "start_s": 19.28, "end_s": 23.78, "text_en": "One is around the beginning and another, you can say, around the 20th-25th, that's how we buy. For now, if", "text_native": "एक तो लगभग स्टार्टिंग में और एक ये मानो बीस पच्चीस तारीख के आसपास ऐसे करके खरीदते हैं। फिलहाल अगर" }, { "ucid": "21112178972612532", "idx": 10, "speaker": "agent", "start_s": 23.78, "end_s": 24.28, "text_en": "Sir, how it is, right sir?", "text_native": "सर कैसा रहता है ना सर?" }, { "ucid": "21112178972612532", "idx": 11, "speaker": "agent", "start_s": 24.28, "end_s": 29.48, "text_en": "Okay, because I am noticing you, two-four times, you made an inquiry about four times but it couldn't be closed, sir. I last connected with you in January.", "text_native": "ओके क्योंकि आपको मैं नोटिस कर रहा हूं दो चार बार आपने चार बार लगभग करी थी इंक्वायरी बट हो नहीं पाया था सर क्लोज अब जनवरी में लास्ट आपसे कनेक्ट हुआ था।" }, { "ucid": "21112178972612532", "idx": 12, "speaker": "customer", "start_s": 29.48, "end_s": 32.08, "text_en": "So the rates were not matching. Are you speaking from JSW direct?", "text_native": "तो रेटों का वो नहीं आ पा रहा। आप JSW डायरेक्ट इसपे बोल रहे हैं क्या?" }, { "ucid": "21112178972612532", "idx": 13, "speaker": "agent", "start_s": 32.08, "end_s": 33.78, "text_en": "Yes sir, JSW One is our B2B platform.", "text_native": "हां सर JSW One is our B2B platform." }, { "ucid": "21112178972612532", "idx": 14, "speaker": "customer", "start_s": 33.78, "end_s": 37.78, "text_en": "And from JSW, I had also placed an inquiry with you and got a reply, but there was a big difference in the rate.", "text_native": "और JSW से आपके यहां इंक्वायरी भी डाली थी और रिप्लाई भी आया था पर वो रेट में बहुत फर्क आ रहा था।" }, { "ucid": "21112178972612532", "idx": 15, "speaker": "agent", "start_s": 37.78, "end_s": 44.08, "text_en": "Sir, regarding rates, see, every region has different rates. The difference of one to one and a half rupees that will come, I will talk to someone, sir, and get it matched and open a transaction for you with us, sir.", "text_native": "सर रेट्स में देखिए हर रीजन का अलग-अलग रहता है। एक डेढ़ रुपए का जो डिफरेंस आएगा वो एक बार मैं बात करके सर और मैच करा के आपको मैं ट्रांजैक्शन ओपन करा दूंगा ना सर आपका हमारे साथ।" }, { "ucid": "21112178972612532", "idx": 16, "speaker": "customer", "start_s": 44.08, "end_s": 46.98, "text_en": "So there was a bigger difference when we did that, there was a difference of three to four rupees.", "text_native": "तो ज्यादा डिफरेंस आ रहा था जब हमने वो किया तीन चार रुपए का फर्क आ रहा था।" }, { "ucid": "21112178972612532", "idx": 17, "speaker": "agent", "start_s": 46.98, "end_s": 47.48, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178972612532", "idx": 18, "speaker": "agent", "start_s": 47.48, "end_s": 52.08, "text_en": "It shouldn't be that much, sir. The market prices have also increased now. If you want, we can plan something for now, that's what I'm saying, sir.", "text_native": "उतना तो नहीं आना चाहिए सर। अभी तो मार्केट के प्राइस भी बढ़े हैं। If you want तो अभी के लिए हम कुछ प्लान आउट कर सकते हैं मैं ये बोल रहा हूं सर।" }, { "ucid": "21112178972612532", "idx": 19, "speaker": "customer", "start_s": 52.08, "end_s": 55.48, "text_en": "For now, you can consider that I ordered the entire stock a week ago, 40 tons.", "text_native": "अभी तो फिलहाल ये मानो हफ्ते भर पहले मैंने पूरा स्टॉक मंगवाया है चालीस टन।" }, { "ucid": "21112178972612532", "idx": 20, "speaker": "agent", "start_s": 55.48, "end_s": 56.48, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178972612532", "idx": 21, "speaker": "agent", "start_s": 56.48, "end_s": 57.78, "text_en": "And which material do you take, sir?", "text_native": "और कौन सा मटेरियल लेते हो सर आप?" }, { "ucid": "21112178972612532", "idx": 22, "speaker": "customer", "start_s": 57.78, "end_s": 101.58, "text_en": "Just hold for a minute, just a minute. I am now, okay. Just hold for a minute. Okay.", "text_native": "एक मिनट होल्ड रखो बस एक मिनट। मैं अभी ओके। बस एक मिनट होल्ड रखिए। ओके।" }, { "ucid": "21112178972612532", "idx": 23, "speaker": "agent", "start_s": 101.58, "end_s": 102.58, "text_en": "Yes sir, please check, sir.", "text_native": "हां सर चेक कर लीजिए सर।" }, { "ucid": "21112178972612532", "idx": 24, "speaker": "unknown", "start_s": 102.58, "end_s": 119.98, "text_en": "[background noise]", "text_native": "[background noise]" }, { "ucid": "21112178972612532", "idx": 25, "speaker": "agent", "start_s": 119.98, "end_s": 120.48, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178972612532", "idx": 26, "speaker": "customer", "start_s": 120.48, "end_s": 121.18, "text_en": "Yes, brother.", "text_native": "हां जी भाईये।" }, { "ucid": "21112178972612532", "idx": 27, "speaker": "agent", "start_s": 121.18, "end_s": 123.78, "text_en": "Yes, I was asking, which material do you deal in? Which one in PPGL?", "text_native": "हां मैं ये पूछ रहा था कौन सा मटेरियल डील करते हो आप? पीपीजीएल में कौन सा?" }, { "ucid": "21112178972612532", "idx": 28, "speaker": "customer", "start_s": 123.78, "end_s": 127.48, "text_en": "In PPGL, we use Pragati, and Coloron is less frequent. And", "text_native": "पीपीजीएल में तो हम करते हैं प्रगति और कलरऑन का कम ही रहता है। और" }, { "ucid": "21112178972612532", "idx": 29, "speaker": "agent", "start_s": 127.48, "end_s": 128.48, "text_en": "Coloron is quite costly, sir.", "text_native": "कलरऑन तो काफी कॉस्टली है सर।" }, { "ucid": "21112178972612532", "idx": 30, "speaker": "customer", "start_s": 128.48, "end_s": 131.48, "text_en": "We mostly use Pragati, and in PPGI, Indradhanush.", "text_native": "हम मोस्टली प्रगति करते हैं और पीपीजीआई में इंद्रधनुष।" }, { "ucid": "21112178972612532", "idx": 31, "speaker": "agent", "start_s": 131.48, "end_s": 131.98, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 32, "speaker": "agent", "start_s": 131.98, "end_s": 132.48, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178972612532", "idx": 33, "speaker": "agent", "start_s": 132.48, "end_s": 136.48, "text_en": "Alright, I can get Pragati arranged for you, sir. Just initiate for now, how many tons of material do you need per month?", "text_native": "चलिए प्रगति का तो मैं करा के दे दूंगा सर। बस अभी के लिए इनिशिएट कर लीजिए कितना कितना टन माल लगता है आपको महीने का?" }, { "ucid": "21112178972612532", "idx": 34, "speaker": "customer", "start_s": 136.48, "end_s": 138.98, "text_en": "See, the one that is used the most is Indradhanush.", "text_native": "देखिए जो सबसे ज्यादा यूज होता है वो तो होता है इंद्रधनुष।" }, { "ucid": "21112178972612532", "idx": 35, "speaker": "agent", "start_s": 138.98, "end_s": 139.98, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 36, "speaker": "customer", "start_s": 139.98, "end_s": 141.98, "text_en": "Indradhanush. Then comes Pragati.", "text_native": "इंद्रधनुष। फिर आता है प्रगति होता है।" }, { "ucid": "21112178972612532", "idx": 37, "speaker": "agent", "start_s": 141.98, "end_s": 142.48, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178972612532", "idx": 38, "speaker": "agent", "start_s": 142.48, "end_s": 144.48, "text_en": "You need Indradhanush in PPGI, right?", "text_native": "पीपीजीआई में इंद्रधनुष लगता है ना आपको?" }, { "ucid": "21112178972612532", "idx": 39, "speaker": "customer", "start_s": 144.48, "end_s": 145.48, "text_en": "Yes, yes, Indradhanush.", "text_native": "हां हां इंद्रधनुष।" }, { "ucid": "21112178972612532", "idx": 40, "speaker": "agent", "start_s": 145.48, "end_s": 148.98, "text_en": "Send me its specifications, what is the coating, GSM, and what thickness do you take?", "text_native": "मुझे उसके स्पेसिफिकेशन मुझे भेजिए ना कितना कोटिंग जमे जीएसएम और कितना थिकनेस में लेते हो?" }, { "ucid": "21112178972612532", "idx": 41, "speaker": "customer", "start_s": 148.98, "end_s": 151.98, "text_en": "We take Indradhanush in 80 GSM. 0.5 mm.", "text_native": "इंद्रधनुष तो अस्सी जीएसएम में लेते हैं। पॉइंट फाइव एमएम।" }, { "ucid": "21112178972612532", "idx": 42, "speaker": "agent", "start_s": 151.98, "end_s": 154.98, "text_en": "0.5 mm. Yes sir, okay, you will get this.", "text_native": "पॉइंट फाइव एमएम। हां सर ठीक है मिल जाएगा ये तो आपको।" }, { "ucid": "21112178972612532", "idx": 43, "speaker": "customer", "start_s": 154.98, "end_s": 156.98, "text_en": "And Pragati in AZ 70, 0.5 mm.", "text_native": "और प्रगति ए जेड सत्तर में पॉइंट फाइव एमएम।" }, { "ucid": "21112178972612532", "idx": 44, "speaker": "agent", "start_s": 156.98, "end_s": 159.98, "text_en": "This will be available in AZ 70, it will also be available in 0.5 mm for you.", "text_native": "ये ए जेड सेवेंटी में मिल जाएगा पॉइंट फाइव एमएम में भी मिल जाएगा आपको।" }, { "ucid": "21112178972612532", "idx": 45, "speaker": "agent", "start_s": 159.98, "end_s": 202.48, "text_en": "And what, what is the width? 1220? 1250?", "text_native": "और क्या विड्थ कितना है? बारह सौ बीस? बारह सौ पचास?" }, { "ucid": "21112178972612532", "idx": 46, "speaker": "customer", "start_s": 202.48, "end_s": 203.78, "text_en": "It's around 4 feet.", "text_native": "ये चार फीट के लगभग रहती है।" }, { "ucid": "21112178972612532", "idx": 47, "speaker": "agent", "start_s": 203.78, "end_s": 205.48, "text_en": "4 feet, I think, is 1200, 1220, right?", "text_native": "चार फीट तो आई थिंक बारह सौ बारह सौ बीस ही हुआ ना?" }, { "ucid": "21112178972612532", "idx": 48, "speaker": "customer", "start_s": 205.48, "end_s": 206.98, "text_en": "It's 1220. Correct.", "text_native": "बारह सौ बीस हो गई। बराबर।" }, { "ucid": "21112178972612532", "idx": 49, "speaker": "agent", "start_s": 206.98, "end_s": 210.48, "text_en": "That will work. I will get it done for you, sir. It's JSW's own, so you will get it directly from us here.", "text_native": "चलेगा। आपको मैं करा के दे दूंगा सर। जेएसडब्ल्यू का ही है खुद का तो डायरेक्टली आपको यहां हमारे से मिल जाएगा।" }, { "ucid": "21112178972612532", "idx": 50, "speaker": "customer", "start_s": 210.48, "end_s": 213.98, "text_en": "But actually, I have spoken to you before. I don't know if it was with you or someone else, with me", "text_native": "पर एक्चुअली आपसे मेरी पहले भी बात हुई थी। पता नहीं आपसे हुई थी या किसी से हुई थी मेरे से" }, { "ucid": "21112178972612532", "idx": 51, "speaker": "agent", "start_s": 213.98, "end_s": 216.98, "text_en": "It wasn't with me. But now in my records, I can see your date from January.", "text_native": "मेरे से नहीं हुई थी। बट अब मेरे रिकॉर्ड में आपका डेट दिख रहा है जनवरी का।" }, { "ucid": "21112178972612532", "idx": 52, "speaker": "customer", "start_s": 216.98, "end_s": 217.48, "text_en": "Oh.", "text_native": "अच्छा।" }, { "ucid": "21112178972612532", "idx": 53, "speaker": "customer", "start_s": 217.48, "end_s": 219.98, "text_en": "So we were getting a big difference in the rates.", "text_native": "तो हमें वो रेटों में बहुत फर्क आ रहा था।" }, { "ucid": "21112178972612532", "idx": 54, "speaker": "agent", "start_s": 219.98, "end_s": 221.48, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "21112178972612532", "idx": 55, "speaker": "agent", "start_s": 221.48, "end_s": 226.98, "text_en": "Sir, what happens is, we work on the live market MOP. Where you might be purchasing from, it might be old stock or from an old stock purchase, so that's why the price difference would have occurred.", "text_native": "सर कैसा होगा हम हम जो है ना लाइव मार्केट एमओपी पे काम करते हैं। आप जहां से परचेस करते रहोगे माइट बी वो ओल्ड स्टॉक रहेगा या पुराना स्टॉक परचेस में से रहेगा तो वो प्राइस डिफरेंस इसलिए आया होगा।" }, { "ucid": "21112178972612532", "idx": 56, "speaker": "customer", "start_s": 226.98, "end_s": 227.98, "text_en": "Whatever it may be, but", "text_native": "वो जो भी हो सकता है पर" }, { "ucid": "21112178972612532", "idx": 57, "speaker": "agent", "start_s": 227.98, "end_s": 228.48, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178972612532", "idx": 58, "speaker": "customer", "start_s": 228.48, "end_s": 231.98, "text_en": "Like if we, where will you source it from? Directly from the company? Where will you source it from?", "text_native": "जैसे अगर हम आप कहां से लगाएंगे? सीधे कंपनी से लगाएंगे? कहां से लगाएंगे?" }, { "ucid": "21112178972612532", "idx": 59, "speaker": "agent", "start_s": 231.98, "end_s": 236.98, "text_en": "Sir, we have our stockyards, okay? Small and big, so we connect you from there and provide it. Your material is delivered directly.", "text_native": "सर कैसे हमारे स्टॉकयार्ड्स रहते हैं ओके? स्मॉल और बिग तो वहां से हम आपको कनेक्ट करके दे देते हैं। मटेरियल आपका डायरेक्ट डिलीवर होता है।" }, { "ucid": "21112178972612532", "idx": 60, "speaker": "agent", "start_s": 236.98, "end_s": 240.98, "text_en": "Your location is Mathura, right? In Mathura, Sonkh Road, 281004 pin code.", "text_native": "आपका लोकेशन मथुरा है ना ये? मथुरा में सोंख रोड 281004 पिन कोड।" }, { "ucid": "21112178972612532", "idx": 61, "speaker": "customer", "start_s": 240.98, "end_s": 242.48, "text_en": "Yes, yes, Sonkh Road. Correct, correct.", "text_native": "हां हां सोंख रोड। करेक्ट करेक्ट।" }, { "ucid": "21112178972612532", "idx": 62, "speaker": "agent", "start_s": 242.48, "end_s": 242.98, "text_en": "That will work.", "text_native": "चलेगा।" }, { "ucid": "21112178972612532", "idx": 63, "speaker": "customer", "start_s": 242.98, "end_s": 244.98, "text_en": "And do you provide this FOR, sir?", "text_native": "और ये एफओआर आप देते हैं क्या सर?" }, { "ucid": "21112178972612532", "idx": 64, "speaker": "agent", "start_s": 244.98, "end_s": 245.98, "text_en": "FOR, FOR.", "text_native": "एफओआर एफओआर।" }, { "ucid": "21112178972612532", "idx": 65, "speaker": "customer", "start_s": 245.98, "end_s": 246.98, "text_en": "You provide FOR.", "text_native": "एफओआर देते हैं।" }, { "ucid": "21112178972612532", "idx": 66, "speaker": "agent", "start_s": 246.98, "end_s": 247.98, "text_en": "Yes. Do you have your own vehicle?", "text_native": "हां। आपका खुद का गाड़ी है क्या आपका?" }, { "ucid": "21112178972612532", "idx": 67, "speaker": "customer", "start_s": 247.98, "end_s": 248.98, "text_en": "Meaning, how?", "text_native": "मतलब कैसे?" }, { "ucid": "21112178972612532", "idx": 68, "speaker": "agent", "start_s": 248.98, "end_s": 250.48, "text_en": "Do you also have your own vehicle?", "text_native": "आपका खुद का गाड़ी भी है क्या?" }, { "ucid": "21112178972612532", "idx": 69, "speaker": "customer", "start_s": 250.48, "end_s": 251.48, "text_en": "For transport?", "text_native": "ट्रांसपोर्ट के लिए?" }, { "ucid": "21112178972612532", "idx": 70, "speaker": "agent", "start_s": 251.48, "end_s": 251.98, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178972612532", "idx": 71, "speaker": "customer", "start_s": 251.98, "end_s": 252.98, "text_en": "No, no.", "text_native": "नहीं नहीं।" }, { "ucid": "21112178972612532", "idx": 72, "speaker": "agent", "start_s": 252.98, "end_s": 254.48, "text_en": "No, then we will give you FOR, sir.", "text_native": "नहीं तो एफओआर दे देंगे सर आपको।" }, { "ucid": "21112178972612532", "idx": 73, "speaker": "customer", "start_s": 254.48, "end_s": 256.48, "text_en": "When we order from there, it comes FOR.", "text_native": "अभी हम मंगवाते हैं वहां से तो एफओआर ही आती है।" }, { "ucid": "21112178972612532", "idx": 74, "speaker": "agent", "start_s": 256.48, "end_s": 302.98, "text_en": "You get FOR only, sir. Generally, everyone is given FOR. There are special cases for those with higher volume, who have their own vehicle, for that special permission has to be taken. So that applies to larger quantities.", "text_native": "एफओआर ही मिलता है सर। जनरली एफओआर ही सबको एफओआर ही देते हैं। कोई स्पेशल केस होता है जिसका ज्यादा वॉल्यूम में है खुद का गाड़ी है तो वो लगा परमिशन लेना पड़ता है स्पेशल वो तो। तो ज्यादा क्वांटिटी में लगता है।" }, { "ucid": "21112178972612532", "idx": 75, "speaker": "agent", "start_s": 302.98, "end_s": 304.98, "text_en": "What quantity are you planning for the 25th?", "text_native": "अभी आपका कितना क्वांटिटी में प्लान है अभी आपका पच्चीस तारीख का?" }, { "ucid": "21112178972612532", "idx": 76, "speaker": "customer", "start_s": 304.98, "end_s": 306.98, "text_en": "We currently lift it in lots of 20 tons.", "text_native": "वो हम फिलहाल बीस बीस टन में उठाते हैं।" }, { "ucid": "21112178972612532", "idx": 77, "speaker": "agent", "start_s": 306.98, "end_s": 307.98, "text_en": "In 20-ton lots, right? Okay.", "text_native": "बीस बीस टन में ना? ठीक है।" }, { "ucid": "21112178972612532", "idx": 78, "speaker": "customer", "start_s": 307.98, "end_s": 310.98, "text_en": "Actually, we deal in JSW and also in Tata.", "text_native": "एक्चुअली हम डील करते हैं जेएसडब्ल्यू में भी करते हैं और टाटा में भी डील।" }, { "ucid": "21112178972612532", "idx": 79, "speaker": "agent", "start_s": 310.98, "end_s": 311.48, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 80, "speaker": "agent", "start_s": 311.48, "end_s": 313.98, "text_en": "Sir, Tata's will be one to one and a half rupees cheaper, I'm telling you openly.", "text_native": "हम टाटा का तो सर एक डेढ़ रुपया कम रहेगा टाटा का आपको ओपनली बता रहा हूं।" }, { "ucid": "21112178972612532", "idx": 81, "speaker": "customer", "start_s": 313.98, "end_s": 315.48, "text_en": "Meaning for the sheet? For the coil?", "text_native": "मतलब शीट का? वो कॉइल का?" }, { "ucid": "21112178972612532", "idx": 82, "speaker": "agent", "start_s": 315.48, "end_s": 317.48, "text_en": "Yes sir, there is a difference in both coils and sheets.", "text_native": "हां सर कॉइल शीट्स दोनों में डिफरेंस आता ही है।" }, { "ucid": "21112178972612532", "idx": 83, "speaker": "customer", "start_s": 317.48, "end_s": 317.98, "text_en": "Oh.", "text_native": "अच्छा।" }, { "ucid": "21112178972612532", "idx": 84, "speaker": "customer", "start_s": 317.98, "end_s": 320.48, "text_en": "So, does that mean you make Tata available?", "text_native": "तो मतलब क्या आप अवेलेबल कराते हैं टाटा का?" }, { "ucid": "21112178972612532", "idx": 85, "speaker": "agent", "start_s": 320.48, "end_s": 320.98, "text_en": "What?", "text_native": "क्या?" }, { "ucid": "21112178972612532", "idx": 86, "speaker": "customer", "start_s": 320.98, "end_s": 321.98, "text_en": "Do you make Tata available as well?", "text_native": "टाटा का भी अवेलेबल कराते हैं?" }, { "ucid": "21112178972612532", "idx": 87, "speaker": "agent", "start_s": 321.98, "end_s": 326.98, "text_en": "We have Tata as well, sir. But I need to check its availability with the team once. So if you tell me in the morning, I can confirm it for you by afternoon or evening.", "text_native": "टाटा का भी है सर। मगर उसका एक अवेलेबिलिटी चेक करना पड़ता है उसके लिए एक बार टीम से। तो आप सुबह मुझे बता देंगे तो मैं आपको जो भी है आफ्टरनून या इवनिंग तक कंफर्म कर सकता हूं वैसे।" }, { "ucid": "21112178972612532", "idx": 88, "speaker": "customer", "start_s": 326.98, "end_s": 333.98, "text_en": "At our place, Tata's BlueScope used to be available. But yes, BlueScope, correct. We have heard that they have discontinued BlueScope now. Now another material of theirs is coming, called Color Coated Sheets, in Tata itself.", "text_native": "हमारे यहां टाटा का पहले तो ब्लूस्कोप चलता था। पर हां ब्लूस्कोप बराबर। ब्लूस्कोप अब उसने बंद कर दिया है ऐसी हमने सुनी है। अब उसका दूसरा मटेरियल आ रहा है कलर कोटेड शीट्स करके टाटा में ही।" }, { "ucid": "21112178972612532", "idx": 89, "speaker": "agent", "start_s": 333.98, "end_s": 334.48, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 90, "speaker": "customer", "start_s": 334.48, "end_s": 336.48, "text_en": "So we have a requirement for that.", "text_native": "तो हमारी एक उसकी रिक्वायरमेंट रहती है।" }, { "ucid": "21112178972612532", "idx": 91, "speaker": "agent", "start_s": 336.48, "end_s": 339.48, "text_en": "What rate, at what rates did you take it just now, sir, the one you are mentioning from last week?", "text_native": "क्या रेट अभी अभी क्या रेट्स में आपने लिया था सर अभी अभी जो अभी आप बता रहे हैं लास्ट वीक में?" }, { "ucid": "21112178972612532", "idx": 92, "speaker": "customer", "start_s": 339.48, "end_s": 342.48, "text_en": "We took it for one hundred and one rupees FOR from Ghaziabad.", "text_native": "एक सौ एक रुपए एफओआर लिया था हमने गाजियाबाद से।" }, { "ucid": "21112178972612532", "idx": 93, "speaker": "agent", "start_s": 342.48, "end_s": 343.98, "text_en": "101 FOR for Pragati, what?", "text_native": "एक सौ एक एफओआर प्रगति का क्या?" }, { "ucid": "21112178972612532", "idx": 94, "speaker": "customer", "start_s": 343.98, "end_s": 347.48, "text_en": "No, no, for that, for Tata's. Tata's, hmm hmm, the color-coated sheet one. It comes in color, right?", "text_native": "नहीं नहीं उसका टाटा का। टाटा का हम्म हम्म कलर कोटेड शीट वाला। कलर में आता है ना वो।" }, { "ucid": "21112178972612532", "idx": 95, "speaker": "agent", "start_s": 347.48, "end_s": 350.98, "text_en": "Understood. Right now, the price for Pragati at my end is ninety-eight, it's ninety-eight point five FOR.", "text_native": "अंडरस्टुड। अभी प्रगति का मेरे यहां पे प्राइस चल रहा है नाइंटी एट चल रहा है नाइंटी एट पॉइंट फाइव एफओआर।" }, { "ucid": "21112178972612532", "idx": 96, "speaker": "customer", "start_s": 350.98, "end_s": 352.98, "text_en": "Ninety-eight point five FOR?", "text_native": "नाइंटी एट पॉइंट फाइव एफओआर?" }, { "ucid": "21112178972612532", "idx": 97, "speaker": "agent", "start_s": 352.98, "end_s": 357.98, "text_en": "Yes. There will be a slight variation. There will be a variation of half to one rupee. I will have to check for ex-Ghaziabad. This I told you", "text_native": "हां। थोड़ा वेरिएशन रहेगा। आधे एक रुपए का वेरिएशन होगा। एक्स गाजियाबाद का चेक करना पड़ेगा मुझे। ये मैंने बताया" }, { "ucid": "21112178972612532", "idx": 98, "speaker": "customer", "start_s": 357.98, "end_s": 401.48, "text_en": "I had asked three days ago. Yes. I had asked in Faridabad itself. So I got ninety-five FOR.", "text_native": "मैं तीन दिन पहले पूछी थी। हां। फरीदाबाद ही पूछी थी मैंने। तो मुझे नाइंटी फाइव एफओआर मिला था।" }, { "ucid": "21112178972612532", "idx": 99, "speaker": "customer", "start_s": 401.48, "end_s": 403.98, "text_en": "Ninety-five? Yes, ninety-five FOR is the rate from two or three days ago. We haven't taken it for now.", "text_native": "नाइंटी फाइव? हां नाइंटी फाइव एफओआर दो या तीन दिन पहले का रेट है। अभी तो फिलहाल लिया नहीं है हमने।" }, { "ucid": "21112178972612532", "idx": 100, "speaker": "agent", "start_s": 403.98, "end_s": 406.98, "text_en": "No sir, it has increased now. It's not ninety-five anywhere. Even in Jaipur, it has become ninety-six two hundred today, sir.", "text_native": "नहीं सर अभी तो बढ़े हैं। नाइंटी फाइव में तो किधर भी नहीं है। जयपुर में भी नाइंटी सिक्स टू हंड्रेड हो गया है सर आज।" }, { "ucid": "21112178972612532", "idx": 101, "speaker": "customer", "start_s": 406.98, "end_s": 407.98, "text_en": "I am telling you about the 14th.", "text_native": "ये मैं चौदह तारीख की बता रहा हूं आपको।" }, { "ucid": "21112178972612532", "idx": 102, "speaker": "agent", "start_s": 407.98, "end_s": 412.48, "text_en": "This ex... ninety-six two hundred is the ex-price I'm telling you. Oh, for the 14th. Sir, this week it has increased by two to two and a half rupees, sir. In some places, it has increased by one and a half to two rupees.", "text_native": "ये एक्स नाइंटी सिक्स टू हंड्रेड तो एक्स बता रहा हूं मैं आपको। अरे चौदह तारीख का। अभी तो सर ये वीक में तो दो ढाई रुपए बढ़े हैं सर। किधर किधर डेढ़ से दो रुपए बढ़े हैं।" }, { "ucid": "21112178972612532", "idx": 103, "speaker": "customer", "start_s": 412.48, "end_s": 412.98, "text_en": "Oh.", "text_native": "अच्छा।" }, { "ucid": "21112178972612532", "idx": 104, "speaker": "agent", "start_s": 412.98, "end_s": 413.48, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178972612532", "idx": 105, "speaker": "customer", "start_s": 413.48, "end_s": 414.98, "text_en": "And what will be the rate for Indradhanush?", "text_native": "और इंद्रधनुष क्या होगा रेट?" }, { "ucid": "21112178972612532", "idx": 106, "speaker": "agent", "start_s": 414.98, "end_s": 421.98, "text_en": "I'll have to check for Indradhanush because they don't give a warranty-guarantee for it, you see. So very few distributors have it, but we are not catering it directly in some regions.", "text_native": "इंद्रधनुष का चेक करना पड़ेगा क्योंकि उसका वारंटी गारंटी नहीं देते हैं ना। तो काफी कम डिस्ट्रीब्यूटर्स के पास रहता है बट हम डायरेक्टली केटर नहीं कर रहे हैं कुछ कुछ रीजंस में।" }, { "ucid": "21112178972612532", "idx": 107, "speaker": "agent", "start_s": 421.98, "end_s": 423.48, "text_en": "Still, you send it to me, I will check once.", "text_native": "मुझे फिर भी आप भेज देना मैं एक बार चेक कर लूंगा।" }, { "ucid": "21112178972612532", "idx": 108, "speaker": "customer", "start_s": 423.48, "end_s": 428.98, "text_en": "Sir, you please check the rates because, you see, we have ordered from many places. Now, the place from where we are ordering the last one, hmm, it means it's available in very few places.", "text_native": "आप सर रेटों में देख लेना क्योंकि ये मानो हम बहुत जगहों से मंगवा चुके हैं। अब जहां से हम लास्ट वाला जैसे मंगवा रहे हैं हम्म उसका मतलब कम बहुत कम ही जगह मिल पा रहा है।" }, { "ucid": "21112178972612532", "idx": 109, "speaker": "agent", "start_s": 428.98, "end_s": 435.98, "text_en": "Yes sir, Indradhanush has also been almost discontinued, okay? Some distributors who have a direct connection with the plant, high MOP, what we call MOQ, sorry, only they must be getting it, sir.", "text_native": "हां सर इंद्रधनुष को भी डिस्कंटिन्यू ही लगभग कर दिया है ओके? कुछ डिस्ट्रीब्यूटर का जो प्लांट का डायरेक्ट रहता है हाय एमओपी जिसको हम एमओक्यू सॉरी तो वही सर आता होगा।" }, { "ucid": "21112178972612532", "idx": 110, "speaker": "agent", "start_s": 435.98, "end_s": 439.98, "text_en": "Otherwise, Pragati, I can get Pragati arranged for you. I will also give you Coloron, sir, if you need Coloron.", "text_native": "बाकी प्रगति बाकी प्रगति में तो मैं आपको करा के दे दूंगा। कलरऑन भी दे दूंगा सर कलरऑन चाहिए रहेगा तो।" }, { "ucid": "21112178972612532", "idx": 111, "speaker": "customer", "start_s": 439.98, "end_s": 441.48, "text_en": "There is no demand for Coloron here.", "text_native": "कलरऑन की डिमांड यहां पे नहीं रहती।" }, { "ucid": "21112178972612532", "idx": 112, "speaker": "agent", "start_s": 441.48, "end_s": 443.48, "text_en": "Coloron is expensive, sir. It's going for one zero six, one zero eight.", "text_native": "कलरऑन तो महंगा है सर। वन जीरो सिक्स वन जीरो एट जा रहा है उसका तो।" }, { "ucid": "21112178972612532", "idx": 113, "speaker": "customer", "start_s": 443.48, "end_s": 451.98, "text_en": "Look, we sold Coloron in the beginning, then we stopped it. Because for two rupees more than Coloron, the customer takes that, they take Tata.", "text_native": "हम कलरऑन तो देखो शुरुआत में हमने बेचा था फिर हमने बंद ही कर दिया। क्योंकि कलरऑन से दो रुपए महंगे में वो ले लेता है ग्राहक टाटा ले लेता है।" }, { "ucid": "21112178972612532", "idx": 114, "speaker": "agent", "start_s": 451.98, "end_s": 452.98, "text_en": "Oh.", "text_native": "अच्छा।" }, { "ucid": "21112178972612532", "idx": 115, "speaker": "customer", "start_s": 452.98, "end_s": 455.98, "text_en": "So it means it's almost stopped, our sales of Coloron are next to nothing.", "text_native": "तो मतलब कि बंद सा ही है हमारी कलरऑन की तो सेल ना के बराबर है।" }, { "ucid": "21112178972612532", "idx": 116, "speaker": "agent", "start_s": 455.98, "end_s": 456.48, "text_en": "Oh.", "text_native": "अच्छा।" }, { "ucid": "21112178972612532", "idx": 117, "speaker": "agent", "start_s": 456.48, "end_s": 500.98, "text_en": "Sir, let's do Pragati, let's start, right? Try one transaction with me. You will also have a direct connection with JSW. Right?", "text_native": "सर प्रगति का करते हैं ना स्टार्ट करते हैं ना? एक ट्रांजैक्शन मेरे साथ करके देखिए। आपका जेएसडब्ल्यू के साथ भी डायरेक्ट एक कनेक्शन भी हो जाएगा। है ना?" }, { "ucid": "21112178972612532", "idx": 118, "speaker": "customer", "start_s": 500.98, "end_s": 503.98, "text_en": "You look at the rates. It should be in the rates, absolutely.", "text_native": "रेटों का आप देखिए। रेटों में होनी चाहिए बिल्कुल।" }, { "ucid": "21112178972612532", "idx": 119, "speaker": "agent", "start_s": 503.98, "end_s": 504.98, "text_en": "I'll do it for the rate, sir.", "text_native": "रेट का सर मैं करता हूं।" }, { "ucid": "21112178972612532", "idx": 120, "speaker": "customer", "start_s": 504.98, "end_s": 510.98, "text_en": "Right now if something... yes, speak. Where we do our dealings, you can assume there are two factories opposite each other, one is ours and there is one more.", "text_native": "अभी अभी कुछ अगर हां बोलिए। जहां से हम डीलिंग करते हैं वहां पे ये मान लो आमने-सामने दो फैक्ट्री हैं एक हमारी है एक और है।" }, { "ucid": "21112178972612532", "idx": 121, "speaker": "agent", "start_s": 510.98, "end_s": 511.48, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972612532", "idx": 122, "speaker": "customer", "start_s": 511.48, "end_s": 516.48, "text_en": "So you can imagine, sometimes during the day we have to sell at a margin of fifty paise, even ten paise.", "text_native": "तो ये मानिए पचास पचास पैसे पे दस दस पैसे पे भी सेल करना पड़ता है कभी कभार दिन के टाइम।" }, { "ucid": "21112178972612532", "idx": 123, "speaker": "agent", "start_s": 516.48, "end_s": 518.98, "text_en": "Hmm. What do you make, sir, by the way? What will be made from this at your end?", "text_native": "हम्म। आप क्या बनाते हो सर वैसे? इसका क्या बनेगा आपका?" }, { "ucid": "21112178972612532", "idx": 124, "speaker": "customer", "start_s": 518.98, "end_s": 520.48, "text_en": "Roofing sheets.", "text_native": "रूफिंग शीट्स।" }, { "ucid": "21112178972612532", "idx": 125, "speaker": "agent", "start_s": 520.48, "end_s": 521.48, "text_en": "You make roofing sheets. Okay, understood.", "text_native": "रूफिंग शीट्स बनाते हैं। ओके अंडरस्टुड।" }, { "ucid": "21112178972612532", "idx": 126, "speaker": "customer", "start_s": 521.48, "end_s": 528.98, "text_en": "So you can imagine, the margin is absolutely neck-to-neck, the competition here. If it's even fifty paise higher, then it becomes a whole thing, then it's difficult to sell. This is the situation.", "text_native": "तो ये मानिए मार्जिन बिल्कुल नेक टू नेक है कॉम्पिटिशन हमारे यहां। ये मानो पचास पैसे भी अगर ऊपर पड़ा तो ये मान लो पूरा मतलब वो हो जाता है फिर दिक्कत होती है सेल करने में। ये है स्थिति।" }, { "ucid": "21112178972612532", "idx": 127, "speaker": "agent", "start_s": 528.98, "end_s": 529.98, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "21112178972612532", "idx": 128, "speaker": "agent", "start_s": 529.98, "end_s": 533.98, "text_en": "Correct, correct, correct, correct, correct.", "text_native": "करेक्ट करेक्ट करेक्ट करेक्ट करेक्ट।" }, { "ucid": "21112178972612532", "idx": 129, "speaker": "agent", "start_s": 533.98, "end_s": 536.48, "text_en": "And what, what thickness do you take, sir, by the way? What thickness is it?", "text_native": "और क्या क्या थिकनेस में लेते हो सर आप वैसे? कितना थिकनेस में रहता है?" }, { "ucid": "21112178972612532", "idx": 130, "speaker": "customer", "start_s": 536.48, "end_s": 538.98, "text_en": "You can consider that ninety percent is 0.5 mm.", "text_native": "ये मानिए नाइंटी परसेंट तो पॉइंट फाइव एमएम है।" }, { "ucid": "21112178972612532", "idx": 131, "speaker": "agent", "start_s": 538.98, "end_s": 539.98, "text_en": "It's 0.5 mm, right?", "text_native": "पॉइंट फाइव एमएम है ना?" }, { "ucid": "21112178972612532", "idx": 132, "speaker": "customer", "start_s": 539.98, "end_s": 543.98, "text_en": "Ninety percent. And in ten percent, you can consider 0.4 mm, 0.35 mm, that works.", "text_native": "नाइंटी परसेंट। और टेन परसेंट में ये मान लीजिए पॉइंट फोर एमएम पॉइंट थ्री फाइव एमएम ये चल जाता है।" }, { "ucid": "21112178972612532", "idx": 133, "speaker": "agent", "start_s": 543.98, "end_s": 546.48, "text_en": "From 0.4 mm, well, from 0.45 mm I can give it, sir. We have it available.", "text_native": "पॉइंट फोर एमएम से तो पॉइंट फोर फाइव एमएम से तो मैं दे सकता हूं सर। मिल जाता है हमारे पास।" }, { "ucid": "21112178972612532", "idx": 134, "speaker": "customer", "start_s": 546.48, "end_s": 550.98, "text_en": "0.4, its demand is less, it's for shopkeepers. The demand is low for 0.4, 0.35, but the major one is 0.5.", "text_native": "पॉइंट फोर उसकी कम रहती है दुकानदार के लिए रहती है। डिमांड कम ही रहती है पॉइंट फोर पॉइंट थ्री फाइव पर मेजर है पॉइंट फाइव में ही।" }, { "ucid": "21112178972612532", "idx": 135, "speaker": "agent", "start_s": 550.98, "end_s": 551.98, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "21112178972612532", "idx": 136, "speaker": "agent", "start_s": 551.98, "end_s": 556.98, "text_en": "I can definitely give from 0.45, easily, I mean it becomes available. The other one goes out of stock quickly or you have to place a separate order for it.", "text_native": "पॉइंट फोर फाइव से तो मैं दे ही सकता हूं इजीली मतलब अवेलेबल हो जाता है। बाकी फिर वो वाला जो रहता है वो जल्दी आउट ऑफ स्टॉक हो जाता है या फिर करना पड़ता है उसके लिए फिर अलग से ऑर्डर।" }, { "ucid": "21112178972612532", "idx": 137, "speaker": "agent", "start_s": 556.98, "end_s": 601.48, "text_en": "0.45, 0.47, 0.50, 0.80, up to 1.2 mm will be available, sir. In 1219, 1250.", "text_native": "पॉइंट फोर फाइव पॉइंट फोर सेवन पॉइंट फाइव जीरो पॉइंट एट जीरो वन पॉइंट टू एमएम तक मिल जाएगा सर। बारह सौ उन्नीस बारह सौ पचास में।" }, { "ucid": "21112178972612532", "idx": 138, "speaker": "customer", "start_s": 601.48, "end_s": 605.98, "text_en": "Sir, the higher demand is for 0.5. Yes. 90 percent. And there is demand for 0.4.", "text_native": "सर ज्यादा की डिमांड रहती है पॉइंट फाइव। हां। नाइंटी परसेंट। और पॉइंट फोर की रहती है।" }, { "ucid": "21112178972612532", "idx": 139, "speaker": "agent", "start_s": 605.98, "end_s": 607.98, "text_en": "Sir, is it in 0.40 or 0.45 for you?", "text_native": "सर पॉइंट फोर जीरो में होता है पॉइंट फोर फाइव में होता है आपका?" }, { "ucid": "21112178972612532", "idx": 140, "speaker": "customer", "start_s": 607.98, "end_s": 609.48, "text_en": "In 0.40. Oh.", "text_native": "पॉइंट फोर जीरो में। अच्छा।" }, { "ucid": "21112178972612532", "idx": 141, "speaker": "customer", "start_s": 609.48, "end_s": 611.48, "text_en": "It's in Indradhanush, not in Pragati etc.", "text_native": "इंद्रधनुष में रहती है प्रगति वगैरह में नहीं।" }, { "ucid": "21112178972612532", "idx": 142, "speaker": "agent", "start_s": 611.48, "end_s": 612.48, "text_en": "Hmm hmm hmm hmm.", "text_native": "हम्म हम्म हम्म हम्म।" }, { "ucid": "21112178972612532", "idx": 143, "speaker": "agent", "start_s": 612.48, "end_s": 617.98, "text_en": "That will work. I'll ping you on WhatsApp. Just send this to me, okay? So it's the 17th today, next week, we can do it next week, right?", "text_native": "चलेगा। मुझे ना आप व्हाट्सएप पे आपको मैं पिंग करता हूं। खाली ये मुझे डाल दीजिए आप ओके? तो अभी सत्रह तारीख है नेक्स्ट वीक नेक्स्ट वीक का कर सकते हैं ना?" }, { "ucid": "21112178972612532", "idx": 144, "speaker": "customer", "start_s": 617.98, "end_s": 622.48, "text_en": "Yes. Just consider it next month. Okay. Consider next month, we will place the vehicle in the first week of next month.", "text_native": "हां। नेक्स्ट मंथ ही मानिए आप तो। अच्छा। नेक्स्ट मंथ मानिए पहले हफ्ते में नेक्स्ट मंथ के गाड़ी लगा देंगे हम।" }, { "ucid": "21112178972612532", "idx": 145, "speaker": "agent", "start_s": 622.48, "end_s": 630.98, "text_en": "Okay, I will, I will ping you and keep it. If in between it feels like, okay, the pricing is increasing, if you feel like you want to stock up, something like that, then you can message me. I will call you in the first week of next month for a reminder anyway.", "text_native": "ठीक है मैं आपको मैं आपको है ना पिंग करके रखता हूं। अगर बीच में ऐसा लग रहा है कि चलो के अभी प्राइसिंग तो बढ़ रहे हैं अगर आपको लग रहा है कि स्टॉक अप करके रखना है ऐसा कुछ है तो आप मैसेज कर दीजिए। मैं तो आपको फर्स्ट वीक में कॉल करता ही हूं नेक्स्ट मंथ के रिमाइंडर के लिए।" }, { "ucid": "21112178972612532", "idx": 146, "speaker": "agent", "start_s": 630.98, "end_s": 635.98, "text_en": "But if something comes up before that, please let me know, sir. When you want to purchase, I will get it tagged for you in two to three days.", "text_native": "पर उसके पहले कुछ आ जाता है तो मुझे एक बार बता दीजिए सर जब परचेस करना है तो मुझे दो दिन में आपको मैं दो से तीन दिन में आपका टैग करा दूंगा।" }, { "ucid": "21112178972612532", "idx": 147, "speaker": "customer", "start_s": 635.98, "end_s": 636.98, "text_en": "Okay. Oh.", "text_native": "ठीक है। ओ।" }, { "ucid": "21112178972612532", "idx": 148, "speaker": "agent", "start_s": 636.98, "end_s": 638.98, "text_en": "Okay, okay, thank you sir. Yes.", "text_native": "ओके ओके थैंक यू सर। यस।" } ], "steps": [ { "ucid": "21112178972612532", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Pranjul ji, hello, this is Raunak speaking from JSW One. Do you have any requirement for coils, PPGL, or HRCR right now?", "comment": "Agent identified self and company but did not ask for permission to speak, instead jumping directly to a requirement question." }, { "ucid": "21112178972612532", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not lead with a supply or price hook; the opening was a direct question about immediate requirements." }, { "ucid": "21112178972612532", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 4, "evidence": "What do you make, sir, by the way? What will be made from this at your end?", "comment": "Agent successfully asked what the customer manufactures, their monthly tonnage, current brands, and end application, but missed JSW's share of procurement and payment terms." }, { "ucid": "21112178972612532", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, what happens is, we work on the live market MOP. Where you might be purchasing from, it might be old stock or from an old stock purchase, so that's why the price difference would have occurred.", "comment": "Agent pitched relevantly by addressing the customer's primary trigger (price) and explaining the market dynamics that cause price differences." }, { "ucid": "21112178972612532", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "What quantity are you planning for the 25th?", "comment": "When the customer stated no current requirement, the agent successfully pivoted to qualify the next purchase, capturing product, specs, quantity, and location." }, { "ucid": "21112178972612532", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I will call you in the first week of next month for a reminder anyway.", "comment": "Agent and customer agreed on a specific next step: a callback during the first week of the next month." } ], "objections": [ { "ucid": "21112178972612532", "obj_type": "incumbent_supplier", "state": "handled", "evidence": "We have just purchased it.", "response": "Try one transaction with me. You will also have a direct connection with JSW." }, { "ucid": "21112178972612532", "obj_type": "price", "state": "handled", "evidence": "...there was a big difference in the rate.", "response": "Sir, what happens is, we work on the live market MOP. Where you might be purchasing from, it might be old stock or from an old stock purchase, so that's why the price difference would have occurred." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)" ], "objection_phrases_list": [] }