{ "ucid": "21112178972448031", "call_date": "2026-09-18", "start_time": "2026-09-18 15:11:20", "end_time": "2026-09-18 15:18:15", "duration_sec": 415, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Wrap up time exceeded :0", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaab0e3a8de864bf1bf0b91561bb9af75.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1396, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178972448031__DIAaab0e3a8de864bf1bf0b91561bb9af75.mp3", "audio_bytes": 1179792, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 393.264, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[7s] AGENT: Are you speaking from Nigam Mechanics, sir? (Nigam Mechanics से बात कर रहे हैं सर?)\n[9s] CUSTOMER: Yes.\n[10s] AGENT: Uh, good afternoon sir. This is Aditya from JSW One actually.\n[13s] CUSTOMER: What's your name?\n[14s] AGENT: Sir, my name is Aditya Pandey.\n[16s] CUSTOMER: Yes, okay Aditya ji, speak. (हां, ठीक है आदित्य जी, बोलिए।)\n[18s] AGENT: Sir, you were registered on our platform, right? The call was regarding that. Do you have any requirement for steel, in GI, in steel? (सर जी, आप हमारे प्लेटफॉर्म पे रजिस्टर्ड थे ना, उसके लिए रिगार्डिंग कॉल था। आपकी कोई रिक्वायरमेंट थी क्या स्टील में, जीआई में, स्टील में?)\n[23s] CUSTOMER: I want to know if in GP, GP sheet, only GP 80 GSM, is a 1500 width sheet available with you? (मैं ये जानना चाहता हूं कि जीपी, जीपी शीट में, ओनली जीपी 80 जीएसएम में 1500 का विड्थ का शीट मिलता है क्या आपके पास?)\n[30s] AGENT: Sir, what will be its thickness? (सर क्या थिकनेस रहेगी उसकी?)\n[32s] CUSTOMER: 2 mm.\n[33s] AGENT: Uh no sir actually. We do a maximum of 1250, but customers have a requirement for 1400, so we can't do 1500, sir. It's mostly available in HR. (अह नो सर एक्चुअली। 1250 मैक्सिमम तो करते हैं लेकिन 1400 की रिक्वायरमेंट रहती है कस्टमर्स की, तो हम 1500 तो नहीं कर पाते सर। एचआर में रहता है वो मोस्टली।)\n[38s] CUSTOMER: 1400?\n[39s] AGENT: Yes, sometimes 1400 is available, but that's a special, I mean, it's a special order from customers too. So sometimes (हां, समटाइम्स 1400 अवेलेबल रहता है लेकिन वो स्पेशल, मतलब स्पेशल ऑर्डर रहता है कस्टमर्स का भी। तो कभी-कभी)\n[43s] CUSTOMER: What is the MOQ, what is the MOQ? How much is the MOQ? (कितना एमओक्यू, एमओक्यू कितना होता है? हाउ मच इज एमओक्यू कितना होता है?)\n[45s] AGENT: Sir, uh, do you need this in sheet or in coil? (सर, अह ये शीट में चाहिए, कॉइल में चाहिए आपको?)\n[48s] CUSTOMER: In sheet. (शीट में।)\n[49s] AGENT: Uh, sir, a minimum of 3 tons. (अह सर 3 टन्स का मिनिमम।)\n[51s] CUSTOMER: Three? (थ्री?)\n[52s] AGENT: Yes sir. (हां सर।)\n[53s] CUSTOMER: Okay, suppose if I place an order with you today, by when can I get it if I need it? In 1400? (अच्छा, अगर मान लीजिए मैं आपको आज ऑर्डर प्लेस करूं तो कब तक मिल सकता है अगर चाहिए हो तो? 1400 में?)\n[56s] AGENT: Sir, in 1400, first I'll check if 1400 is available, and if I have 1250, I will tell you that as well. And its, I mean (सर, 1400 में पहले मैं चेक कर लेता हूं कि 1400 है क्या, और अगर मेरे पास 1250 है तो मैं वो भी आपको बता दूंगा। और उसका जो मतलब)\n[61s] CUSTOMER: 1250, 1250, 1250 is generally normally available. I, I am mainly interested in a width of 1400 or 1500. (1250, 1250 तो, 1250 तो जनरली नॉर्मली अवेलेबल रहता है। मैं, आई एम मेनली इंटरेस्टेड इन 1400 या 1500 की विड्थ का।)\n[66s] AGENT: Okay sir, I'll check if it's available in 1400. (ठीक है सर, मैं चेक कर लेता हूं 1400 में अवेलेबल है क्या।)\n[68s] CUSTOMER: Yes, and its (हां, और इसका)\n[69s] AGENT: How it is, where, one, one more thing, how it is that once the order is confirmed, delivery happens within two to three days, sir. (इसका कैसा रहता है, जहां, वन, वन मोर थिंग, कैसा रहता है कि एक बार ऑर्डर कन्फर्मेशन के टू टू थ्री डेज के अंदर डिलीवरी हो जाती है सर।)\n[73s] CUSTOMER: Two to three days, right? (टू टू थ्री डेज, ना?)\n[75s] AGENT: Yes, two to three days. (हां, टू टू थ्री डेज।)\n[76s] CUSTOMER: Okay, okay. Please check and tell me. I, I would like to order if it is possible. (ठीक है, ठीक है। आप थोड़ा चेक करके मेरेको बताइए प्लीज। मैं, आई वुड लाइक टू ऑर्डर इफ इट इज पॉसिबल।)\n[80s] AGENT: So can you specify more like, you said you need it in 2 mm, but what will be its coating, sir? (तो कैन यू स्पेसिफाई मोर लाइक, आपने कहा कि 2 mm में चाहिए आपको, लेकिन उसकी कोटिंग क्या रहेगी सर?)\n[83s] CUSTOMER: We need 80 GSM and we need 2 mm for panel, for panel building. (80 जीएसएम चाहिए हमें और 2 mm का हमें पैनल, पैनल बिल्डिंग के लिए चाहिए।)\n[86s] AGENT: For panel building. Okay. So do you need this in any length, sir, a particular length? (पैनल बिल्डिंग के लिए। ओके। तो ये कोई लेंथ में चाहिए सर, पर्टिकुलर लेंथ?)\n[90s] CUSTOMER: Yes, I mean, I need it in 3 meters, I need 3-meter sheets. (हां, मतलब 3 मीटर्स में चाहिए, 3 मीटर की शीट्स चाहिए।)\n[92s] CUSTOMER: 1500 by, our requirement is 1500 by 3 meter, 3000 mm, 1500 mm by 3000 mm. So you please check once what width you have. If it's in coil form, then it can be CTL, right? (1500 बाय, 1500 बाय 3 मीटर हमारा, 3000 mm, 1500 mm बाय 3000 mm का हमारा रिक्वायरमेंट है। तो आप एक बार चेक कर लीजिए कि आपके पास जो है विड्थ कितना है। अगर कॉइल फॉर्म में है तो वो तो सीटीएल हो जाएगा ना?)\n[99s] AGENT: Yes, that's right. See, we generally have it available in coil form. We rarely keep sheet form. Because what happens is that most of our customers take coil, coil cut. (हां बराबर है। हमारे पास देखिए, हमारे पास कॉइल फॉर्म में जनरली अवेलेबल रहता है। शीट फॉर्म रेयरली रखते हैं हम। क्योंकि क्या रहता है कि हम कॉइल, कॉइल कट ही लेते हैं ज्यादातर कस्टमर्स हमारे।)\n[105s] CUSTOMER: Coil cut, coil? (कॉइल कट, कॉइल?)\n[106s] AGENT: Coil cutted sheets, like from coil (कॉइल कटेड शीट्स, लाइक फ्रॉम कॉइल)\n[108s] CUSTOMER: You can give it after CTL. (आप सीटीएल करके दे सकते हैं।)\n[109s] AGENT: Yes, after CTL. Because sometimes what happens is the plant, the plant also gives it in sheet form but for that, a special order has to be placed. So that's a different (हां, सीटीएल करके। क्योंकि कभी-कभी क्या होता है प्लांट हमें, प्लांट भी देता है शीट फॉर्म में लेकिन वो उसके लिए स्पेशल ऑर्डर लगाना पड़ता है। तो वो अलग ही)\n[113s] CUSTOMER: Okay, fine. You check once and tell me (ओके, ठीक है। आप एक बार चेक कर लीजिए और मुझे)\n[115s] AGENT: Yes. (हां।)\n[115s] CUSTOMER: Can you generally tell me, for the 1250 width, what is its 80 GSM ongoing rate for today, can you give some idea? (आप ऐसे जनरली मेरेको, जनरली मेरेको 1250 का जो विड्थ का है, वो उसका 80 जीएसएम का आज का जो है ऑनगोइंग रेट क्या है, वो बता सकते हैं कुछ आइडिया?)\n[120s] AGENT: I'll check once, sir. Where do you need this delivery, sir, Rajasthan? (मैं एक बार चेक कर लूंगा सर। ये डिलीवरी कहां चाहिए सर आपको, राजस्थान?)\n[123s] CUSTOMER: In Bhiwadi. (आप भिवाड़ी में।)\n[124s] AGENT: Sir, is this the GST location or a different location? (सर यहां पर जीएसटी लोकेशन है कि डिफरेंट लोकेशन है?)\n[126s] CUSTOMER: Sorry? (सॉरी?)\n[127s] AGENT: Is this linked to your GST location? Because when I in this (इज दिस लिंक्ड टू योर जीएसटी लोकेशन? क्योंकि जब मैं इसमें)\n[129s] CUSTOMER: Yes yes, yes yes, yes yes yes. (हां हां, यस यस, यस यस यस।)\n[130s] AGENT: Okay, okay sir, fine. I won't need to ask you for that further because I will then fetch and take it. (ओके, ओके सर, ठीक है। मुझे आपसे मतलब वो फर्दर मांगने की जरूरत नहीं पड़ेगी क्योंकि मैं फिर वो फेच करके ले लूंगा।)\n[134s] CUSTOMER: Man, please check and call me back. And I need this in regular spangle. (यार चेक करके मुझे कॉल बैक करिए प्लीज। और ये रेगुलर स्पैंगल में चाहिए।)\n[136s] AGENT: Yeah, yeah, I will call you today only. You need it in regular spangle, sir? Or zero spangle? (Yeah, yeah, I will call you today only. रेगुलर स्पैंगल में चाहिए सर आपको? या जीरो स्पैंगल?)\n[139s] CUSTOMER: Yes yes, no yes, regular, regular spangle is okay. And for us, I mean basically we also do a little bit of welding on it, so from a welding point of view, the spangle doesn't make any difference, right? (हां हां, नहीं हां, रेगुलर, रेगुलर स्पैंगल इज ओके। और ये हमारे को, मतलब बेसिकली हमारे को थोड़ा बहुत वेल्डिंग भी होता है इसके ऊपर, तो वेल्डिंग के पॉइंट ऑफ व्यू से जो है वो स्पैंगल से तो कोई फर्क पड़ता नहीं है ना?)\n[145s] AGENT: No sir, it doesn't make any difference. (नहीं सर, उससे कुछ फर्क नहीं पड़ता।)\n[147s] CUSTOMER: Yes, so regular spangle is okay. (हां तो रेगुलर स्पैंगल इज ओके।)\n[149s] AGENT: Yeah, because what happens is that this zero spangle is mostly used by auto, these are automobile or, I mean, mainly appliance manufacturers, they need better elongation. So in that, zero spangle has much better elongation. So they prefer that. (Yeah, क्योंकि क्या होता है कि जो ये जीरो स्पैंगल होता है वो ज्यादातर जो ऑटो, ये होते हैं ऑटोमोबाइल या फिर मैं, मेनली अप्लायंस मैन्युफैक्चरर्स, उनको क्या रहता है इलोंगेशन ज्यादा बेटर चाहिए रहती है। तो उसमें क्या है जीरो स्पैंगल में ज्यादा बेटर इलोंगेशन रहती है। तो वो प्रेफर करते हैं।)\n[157s] CUSTOMER: In which, in which is there more elongation? (किसमें, किसमें ज्यादा इलोंगेशन होती है?)\n[159s] AGENT: In this zero spangle. (ये जीरो स्पैंगल में।)\n[160s] CUSTOMER: And in regular, regular spangle? (और रेगुलर, रेगुलर स्पैंगल में?)\n[161s] AGENT: Yes, tell me sir. (हां बोलिए सर।)\n[162s] AGENT: There isn't much difference between the two, sir, in terms of elongation. That's a grade difference. I will tell you whatever, whatever is available with me. (दोनों में सर इतना कोई फर्क नहीं होता है वो इलोंगेशन के इसमें। वो ग्रेड का डिफरेंस है। वो मैं आपको बता दूंगा जो भी, जो भी मेरे पास अवेलेबल है।)\n[166s] CUSTOMER: Okay, first you confirm the make for me, will it be available? (ठीक है, आप पहले मुझे मेक तो कन्फर्म करिए, मिल जाएगा?)\n[168s] AGENT: Yes, and the make, is any make confirmed for you, like you want only JSW make? Because what happens is that now sometimes we on special occasions Tata or (हां, और मेक, मेक कोई कन्फर्म है क्या आपको कि मतलब जैसे आपको जेएसडब्ल्यू ही मेक चाहिए? क्योंकि क्या है कि अब कभी-कभी हम लोग स्पेशल ओकेजन पे टाटा या)\n[172s] CUSTOMER: No no no no no, I need a 1500 width GP 80 GSM sheet. (नहीं नहीं नहीं नहीं नहीं, मुझे 1500 विड्थ का जीपी 80 जीएसएम शीट चाहिए।)\n[174s] AGENT: No no, I mean how it is, Tata also makes it, AMNS also makes it, JSW also makes it. That's what I was asking, if among these three (नहीं नहीं, मतलब कैसा रहता है, टाटा भी बनाता है, एएमएनएस भी बनाता है, जेएसडब्ल्यू भी बनाता है। वैसे मैं पूछ रहा था कि आपको इन तीनों में से)\n[178s] CUSTOMER: Yes yes, the make, I have no, I have no concern about the make. (हां हां, मेक का, मेक का मुझे, मेक का मुझे कोई कंसर्न नहीं है।)\n[181s] AGENT: Okay sir, fine. Because I will check if it's available in any of my, I mean, yards, then according to that (ओके सर, ठीक है। क्योंकि मैं चेक कर लूंगा ना कि मेरे कोई मतलब यार्ड में अवेलेबल हो तो उसके हिसाब से)\n[184s] CUSTOMER: You please check and tell me, yes. Check and tell me. Tell me today itself if possible, yes. I need the information today itself. (आप प्लीज चेक करके बताइए, हां। चेक करके बताइए। आज ही बताइए अगर पॉसिबल है, हां। आज ही चाहिए मुझे इंफॉर्मेशन।)\n[187s] AGENT: So sir, I will talk about this today itself. (तो मैं सर ये आज ही मैं इससे बात करता हूं।)\n[189s] CUSTOMER: Okay. (ठीक है।)\n[190s] AGENT: Okay. (ओके।)\n[191s] CUSTOMER: And is this an order for 3 tons only for now? (और ये 3 टन्स का ही ऑर्डर है अभी?)\n[192s] AGENT: It depends on what your price is. I mean this, this will be our every month requirement. (डिपेंड करता है आपका प्राइस क्या है। मतलब हमारा ये, हमारा ये एवरी मंथ का रिक्वायरमेंट रहेगा।)\n[196s] CUSTOMER: No no, that's right. I mean, I was just asking for this first-time order. It's a 3-ton order, right, for now? (नहीं नहीं, बराबर है। मतलब मैं अभी ये फर्स्ट टाइम ऑर्डर के लिए मैं पूछ रहा था बस। 3 टन्स का ही ऑर्डर है ना आपका अभी?)\n[200s] AGENT: Yes, let's assume, if, well it is for 3 tons, if needed, we can go up to 5, 6 tons now. (हां, मान लीजिए, अगर, वैसे तो 3 टन्स का है, अगर जरूरत होगा तो अब 5, 6 टन्स तक भी जा सकते हैं।)\n[204s] CUSTOMER: Okay sir, no issue. Because what happens is that we, I will give you FOR rates. In that, our freight cost is also included. So now if you take a low quantity, what happens is the freight becomes higher. But it's okay, I will tell you whatever the rate is, along with the availability. (ओके सर, कोई इशू नहीं। क्योंकि क्या रहता है कि हम, मैं आपको एफओआर रेट्स दे दूंगा। उसमें क्या रहता है हमारा फ्रेट कॉस्ट भी इंक्लूडेड रहता है। तो अब आप लो क्वांटिटी में ले तो उससे क्या रहता है फ्रेट ज्यादा हो जाता है। पर मैं ठीक है, मैं आपको जो भी रेट रहेगा मैं आपको बता दूंगा अवेलेबिलिटी के साथ।)\n[211s] AGENT: You, okay, you can consider up to 6 tons, right? (आप ठीक है, 6 टन्स तक कंसीडर करके चलिए आप है ना?)\n[213s] CUSTOMER: Okay sir, I'll consider it. We can change that later, there's no issue in that. (ठीक है सर, मैं कंसीडर कर लेता हूं। हम लोग वो बाद में चेंज भी कर सकते हैं, उसमें कोई इशू नहीं।)\n[217s] AGENT: Okay. You please, but confirm it today itself, right, I mean (ठीक है। आप थोड़ा, लेकिन आज ही कन्फर्म करिए है ना, मतलब)\n[219s] CUSTOMER: Okay, I will, I will immediately work on it now, sir. (ठीक है, मैं अभी, अभी इमीडिएट वर्क ऑन करता हूं सर।)\n[222s] AGENT: Okay. Thank you. (ठीक है। थैंक यू।)\n[223s] AGENT: Yes. (हां।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 82, "connected": 1, "audio_notes": "clear: Some call center background noise is present but does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "82 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]", "pitch_coaching_note": "When a customer starts with a specific requirement, acknowledge it, but pivot back to discovery to understand their business before you confirm stock, e.g., 'Great, I'll check on that 1500mm width. While I pull that up, can you tell me about the panels you build?'", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "spec_not_available", "supply_details": "AGENT: 1250 मैक्सिमम तो करते हैं लेकिन 1400 की रिक्वायरमेंट रहती है कस्टमर्स की, तो हम 1500 तो नहीं कर पाते सर।", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer from Bhiwadi, initiated the call with a specific, immediate requirement for GP 80 GSM sheets in a 1500mm width for panel building. The agent correctly identified that the 1500mm width is not a standard product and that even 1400mm is a special order. The call ended with the agent committing to check availability and pricing for the 1400mm width and call the customer back the same day.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Are you speaking from Nigam Mechanics, sir?\", \"comment\": \"The agent did not use the customer's name (used company name) and did not ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; the customer immediately took control of the call with a specific requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"CUSTOMER: 80 जीएसएम चाहिए हमें और 2 mm का हमें पैनल, पैनल बिल्डिंग के लिए चाहिए।\", \"comment\": \"Agent covered what customer manufactures, end application, monthly tonnage, and current brands (by asking about make preference), but missed JSW% and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: कैसा रहता है कि एक बार ऑर्डर कन्फर्मेशन के टू टू थ्री डेज के अंदर डिलीवरी हो जाती है सर।\", \"comment\": \"Agent pitched relevant USPs like delivery speed (2-3 days) and all-inclusive FOR pricing, which matched the customer's intent to place an order.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: मैं ये जानना चाहता हूं कि जीपी, जीपी शीट में, ओनली जीपी 80 जीएसएम में 1500 का विड्थ का शीट मिलता है क्या आपके पास?\", \"comment\": \"The customer stated a clear requirement, and the agent successfully captured all details: grade (GP 80GSM), thickness (2mm), width (1500/1400mm), qty (3-6T), and location (Bhiwadi).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Yeah, yeah, I will call you today only.\", \"comment\": \"Agent committed to a specific next step (check availability/price) with a clear turnaround time (same day) as requested by the customer.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer starts with a specific requirement, acknowledge it, but pivot back to discovery to understand their business before you confirm stock, e.g., 'Great, I'll check on that 1500mm width. While I pull that up, can you tell me about the panels you build?'\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"AGENT: 1250 मैक्सिमम तो करते हैं लेकिन 1400 की रिक्वायरमेंट रहती है कस्टमर्स की, तो हम 1500 तो नहीं कर पाते सर।\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer from Bhiwadi, initiated the call with a specific, immediate requirement for GP 80 GSM sheets in a 1500mm width for panel building. The agent correctly identified that the 1500mm width is not a standard product and that even 1400mm is a special order. The call ended with the agent committing to check availability and pricing for the 1400mm width and call the customer back the same day.\"}", "error": null, "latency_ms": 40094, "input_tokens": 6696, "output_tokens": 989, "created_at": "2026-09-25 11:56:06", "sentiment": "neutral", "sentiment_score": 0.124, "sentiment_confidence": "high", "pos": 26, "neg": 17, "lex_hits": 51, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.54, "agent_talk_sec": 104.4, "customer_talk_sec": 89.0, "dead_air_sec": 221.6, "longest_monologue_sec": 8.1, "agent_wpm": 344.3, "interruptions": 0, "agent_turns": 42, "customer_turns": 40, "discovery_qs": 14, "words_agent": 599, "words_customer": 481, "monologue_heavy": 0, "turns": [ { "ucid": "21112178972448031", "idx": 0, "speaker": "customer", "start_s": 5.1, "end_s": 5.5, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178972448031", "idx": 1, "speaker": "agent", "start_s": 6.0, "end_s": 6.3, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178972448031", "idx": 2, "speaker": "agent", "start_s": 6.6, "end_s": 8.2, "text_en": "Are you speaking from Nigam Mechanics, sir?", "text_native": "Nigam Mechanics से बात कर रहे हैं सर?" }, { "ucid": "21112178972448031", "idx": 3, "speaker": "customer", "start_s": 8.7, "end_s": 9.1, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178972448031", "idx": 4, "speaker": "agent", "start_s": 9.8, "end_s": 12.3, "text_en": "Uh, good afternoon sir. This is Aditya from JSW One actually.", "text_native": "Uh, good afternoon sir. This is Aditya from JSW One actually." }, { "ucid": "21112178972448031", "idx": 5, "speaker": "customer", "start_s": 12.8, "end_s": 13.5, "text_en": "What's your name?", "text_native": "What's your name?" }, { "ucid": "21112178972448031", "idx": 6, "speaker": "agent", "start_s": 13.7, "end_s": 15.4, "text_en": "Sir, my name is Aditya Pandey.", "text_native": "Sir, my name is Aditya Pandey." }, { "ucid": "21112178972448031", "idx": 7, "speaker": "customer", "start_s": 16.4, "end_s": 17.8, "text_en": "Yes, okay Aditya ji, speak.", "text_native": "हां, ठीक है आदित्य जी, बोलिए।" }, { "ucid": "21112178972448031", "idx": 8, "speaker": "agent", "start_s": 18.3, "end_s": 22.4, "text_en": "Sir, you were registered on our platform, right? The call was regarding that. Do you have any requirement for steel, in GI, in steel?", "text_native": "सर जी, आप हमारे प्लेटफॉर्म पे रजिस्टर्ड थे ना, उसके लिए रिगार्डिंग कॉल था। आपकी कोई रिक्वायरमेंट थी क्या स्टील में, जीआई में, स्टील में?" }, { "ucid": "21112178972448031", "idx": 9, "speaker": "customer", "start_s": 23.0, "end_s": 29.5, "text_en": "I want to know if in GP, GP sheet, only GP 80 GSM, is a 1500 width sheet available with you?", "text_native": "मैं ये जानना चाहता हूं कि जीपी, जीपी शीट में, ओनली जीपी 80 जीएसएम में 1500 का विड्थ का शीट मिलता है क्या आपके पास?" }, { "ucid": "21112178972448031", "idx": 10, "speaker": "agent", "start_s": 30.1, "end_s": 31.1, "text_en": "Sir, what will be its thickness?", "text_native": "सर क्या थिकनेस रहेगी उसकी?" }, { "ucid": "21112178972448031", "idx": 11, "speaker": "customer", "start_s": 31.6, "end_s": 32.3, "text_en": "2 mm.", "text_native": "2 mm." }, { "ucid": "21112178972448031", "idx": 12, "speaker": "agent", "start_s": 32.8, "end_s": 37.8, "text_en": "Uh no sir actually. We do a maximum of 1250, but customers have a requirement for 1400, so we can't do 1500, sir. It's mostly available in HR.", "text_native": "अह नो सर एक्चुअली। 1250 मैक्सिमम तो करते हैं लेकिन 1400 की रिक्वायरमेंट रहती है कस्टमर्स की, तो हम 1500 तो नहीं कर पाते सर। एचआर में रहता है वो मोस्टली।" }, { "ucid": "21112178972448031", "idx": 13, "speaker": "customer", "start_s": 38.1, "end_s": 38.8, "text_en": "1400?", "text_native": "1400?" }, { "ucid": "21112178972448031", "idx": 14, "speaker": "agent", "start_s": 39.4, "end_s": 43.1, "text_en": "Yes, sometimes 1400 is available, but that's a special, I mean, it's a special order from customers too. So sometimes", "text_native": "हां, समटाइम्स 1400 अवेलेबल रहता है लेकिन वो स्पेशल, मतलब स्पेशल ऑर्डर रहता है कस्टमर्स का भी। तो कभी-कभी" }, { "ucid": "21112178972448031", "idx": 15, "speaker": "customer", "start_s": 43.1, "end_s": 45.1, "text_en": "What is the MOQ, what is the MOQ? How much is the MOQ?", "text_native": "कितना एमओक्यू, एमओक्यू कितना होता है? हाउ मच इज एमओक्यू कितना होता है?" }, { "ucid": "21112178972448031", "idx": 16, "speaker": "agent", "start_s": 45.4, "end_s": 47.5, "text_en": "Sir, uh, do you need this in sheet or in coil?", "text_native": "सर, अह ये शीट में चाहिए, कॉइल में चाहिए आपको?" }, { "ucid": "21112178972448031", "idx": 17, "speaker": "customer", "start_s": 47.9, "end_s": 48.5, "text_en": "In sheet.", "text_native": "शीट में।" }, { "ucid": "21112178972448031", "idx": 18, "speaker": "agent", "start_s": 48.9, "end_s": 50.3, "text_en": "Uh, sir, a minimum of 3 tons.", "text_native": "अह सर 3 टन्स का मिनिमम।" }, { "ucid": "21112178972448031", "idx": 19, "speaker": "customer", "start_s": 50.9, "end_s": 51.3, "text_en": "Three?", "text_native": "थ्री?" }, { "ucid": "21112178972448031", "idx": 20, "speaker": "agent", "start_s": 51.7, "end_s": 52.2, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178972448031", "idx": 21, "speaker": "customer", "start_s": 52.8, "end_s": 56.5, "text_en": "Okay, suppose if I place an order with you today, by when can I get it if I need it? In 1400?", "text_native": "अच्छा, अगर मान लीजिए मैं आपको आज ऑर्डर प्लेस करूं तो कब तक मिल सकता है अगर चाहिए हो तो? 1400 में?" }, { "ucid": "21112178972448031", "idx": 22, "speaker": "agent", "start_s": 56.5, "end_s": 60.8, "text_en": "Sir, in 1400, first I'll check if 1400 is available, and if I have 1250, I will tell you that as well. And its, I mean", "text_native": "सर, 1400 में पहले मैं चेक कर लेता हूं कि 1400 है क्या, और अगर मेरे पास 1250 है तो मैं वो भी आपको बता दूंगा। और उसका जो मतलब" }, { "ucid": "21112178972448031", "idx": 23, "speaker": "customer", "start_s": 60.8, "end_s": 65.8, "text_en": "1250, 1250, 1250 is generally normally available. I, I am mainly interested in a width of 1400 or 1500.", "text_native": "1250, 1250 तो, 1250 तो जनरली नॉर्मली अवेलेबल रहता है। मैं, आई एम मेनली इंटरेस्टेड इन 1400 या 1500 की विड्थ का।" }, { "ucid": "21112178972448031", "idx": 24, "speaker": "agent", "start_s": 66.1, "end_s": 68.0, "text_en": "Okay sir, I'll check if it's available in 1400.", "text_native": "ठीक है सर, मैं चेक कर लेता हूं 1400 में अवेलेबल है क्या।" }, { "ucid": "21112178972448031", "idx": 25, "speaker": "customer", "start_s": 68.4, "end_s": 68.9, "text_en": "Yes, and its", "text_native": "हां, और इसका" }, { "ucid": "21112178972448031", "idx": 26, "speaker": "agent", "start_s": 69.0, "end_s": 73.0, "text_en": "How it is, where, one, one more thing, how it is that once the order is confirmed, delivery happens within two to three days, sir.", "text_native": "इसका कैसा रहता है, जहां, वन, वन मोर थिंग, कैसा रहता है कि एक बार ऑर्डर कन्फर्मेशन के टू टू थ्री डेज के अंदर डिलीवरी हो जाती है सर।" }, { "ucid": "21112178972448031", "idx": 27, "speaker": "customer", "start_s": 73.3, "end_s": 74.3, "text_en": "Two to three days, right?", "text_native": "टू टू थ्री डेज, ना?" }, { "ucid": "21112178972448031", "idx": 28, "speaker": "agent", "start_s": 74.6, "end_s": 75.4, "text_en": "Yes, two to three days.", "text_native": "हां, टू टू थ्री डेज।" }, { "ucid": "21112178972448031", "idx": 29, "speaker": "customer", "start_s": 75.9, "end_s": 79.6, "text_en": "Okay, okay. Please check and tell me. I, I would like to order if it is possible.", "text_native": "ठीक है, ठीक है। आप थोड़ा चेक करके मेरेको बताइए प्लीज। मैं, आई वुड लाइक टू ऑर्डर इफ इट इज पॉसिबल।" }, { "ucid": "21112178972448031", "idx": 30, "speaker": "agent", "start_s": 79.6, "end_s": 82.6, "text_en": "So can you specify more like, you said you need it in 2 mm, but what will be its coating, sir?", "text_native": "तो कैन यू स्पेसिफाई मोर लाइक, आपने कहा कि 2 mm में चाहिए आपको, लेकिन उसकी कोटिंग क्या रहेगी सर?" }, { "ucid": "21112178972448031", "idx": 31, "speaker": "customer", "start_s": 83.1, "end_s": 86.1, "text_en": "We need 80 GSM and we need 2 mm for panel, for panel building.", "text_native": "80 जीएसएम चाहिए हमें और 2 mm का हमें पैनल, पैनल बिल्डिंग के लिए चाहिए।" }, { "ucid": "21112178972448031", "idx": 32, "speaker": "agent", "start_s": 86.4, "end_s": 89.0, "text_en": "For panel building. Okay. So do you need this in any length, sir, a particular length?", "text_native": "पैनल बिल्डिंग के लिए। ओके। तो ये कोई लेंथ में चाहिए सर, पर्टिकुलर लेंथ?" }, { "ucid": "21112178972448031", "idx": 33, "speaker": "customer", "start_s": 89.5, "end_s": 91.5, "text_en": "Yes, I mean, I need it in 3 meters, I need 3-meter sheets.", "text_native": "हां, मतलब 3 मीटर्स में चाहिए, 3 मीटर की शीट्स चाहिए।" }, { "ucid": "21112178972448031", "idx": 34, "speaker": "customer", "start_s": 91.9, "end_s": 99.2, "text_en": "1500 by, our requirement is 1500 by 3 meter, 3000 mm, 1500 mm by 3000 mm. So you please check once what width you have. If it's in coil form, then it can be CTL, right?", "text_native": "1500 बाय, 1500 बाय 3 मीटर हमारा, 3000 mm, 1500 mm बाय 3000 mm का हमारा रिक्वायरमेंट है। तो आप एक बार चेक कर लीजिए कि आपके पास जो है विड्थ कितना है। अगर कॉइल फॉर्म में है तो वो तो सीटीएल हो जाएगा ना?" }, { "ucid": "21112178972448031", "idx": 35, "speaker": "agent", "start_s": 99.2, "end_s": 105.0, "text_en": "Yes, that's right. See, we generally have it available in coil form. We rarely keep sheet form. Because what happens is that most of our customers take coil, coil cut.", "text_native": "हां बराबर है। हमारे पास देखिए, हमारे पास कॉइल फॉर्म में जनरली अवेलेबल रहता है। शीट फॉर्म रेयरली रखते हैं हम। क्योंकि क्या रहता है कि हम कॉइल, कॉइल कट ही लेते हैं ज्यादातर कस्टमर्स हमारे।" }, { "ucid": "21112178972448031", "idx": 36, "speaker": "customer", "start_s": 105.0, "end_s": 105.8, "text_en": "Coil cut, coil?", "text_native": "कॉइल कट, कॉइल?" }, { "ucid": "21112178972448031", "idx": 37, "speaker": "agent", "start_s": 106.1, "end_s": 107.6, "text_en": "Coil cutted sheets, like from coil", "text_native": "कॉइल कटेड शीट्स, लाइक फ्रॉम कॉइल" }, { "ucid": "21112178972448031", "idx": 38, "speaker": "customer", "start_s": 107.6, "end_s": 108.8, "text_en": "You can give it after CTL.", "text_native": "आप सीटीएल करके दे सकते हैं।" }, { "ucid": "21112178972448031", "idx": 39, "speaker": "agent", "start_s": 108.8, "end_s": 113.2, "text_en": "Yes, after CTL. Because sometimes what happens is the plant, the plant also gives it in sheet form but for that, a special order has to be placed. So that's a different", "text_native": "हां, सीटीएल करके। क्योंकि कभी-कभी क्या होता है प्लांट हमें, प्लांट भी देता है शीट फॉर्म में लेकिन वो उसके लिए स्पेशल ऑर्डर लगाना पड़ता है। तो वो अलग ही" }, { "ucid": "21112178972448031", "idx": 40, "speaker": "customer", "start_s": 113.2, "end_s": 114.8, "text_en": "Okay, fine. You check once and tell me", "text_native": "ओके, ठीक है। आप एक बार चेक कर लीजिए और मुझे" }, { "ucid": "21112178972448031", "idx": 41, "speaker": "agent", "start_s": 114.8, "end_s": 115.1, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178972448031", "idx": 42, "speaker": "customer", "start_s": 115.1, "end_s": 119.8, "text_en": "Can you generally tell me, for the 1250 width, what is its 80 GSM ongoing rate for today, can you give some idea?", "text_native": "आप ऐसे जनरली मेरेको, जनरली मेरेको 1250 का जो विड्थ का है, वो उसका 80 जीएसएम का आज का जो है ऑनगोइंग रेट क्या है, वो बता सकते हैं कुछ आइडिया?" }, { "ucid": "21112178972448031", "idx": 43, "speaker": "agent", "start_s": 120.1, "end_s": 122.1, "text_en": "I'll check once, sir. Where do you need this delivery, sir, Rajasthan?", "text_native": "मैं एक बार चेक कर लूंगा सर। ये डिलीवरी कहां चाहिए सर आपको, राजस्थान?" }, { "ucid": "21112178972448031", "idx": 44, "speaker": "customer", "start_s": 122.6, "end_s": 123.6, "text_en": "In Bhiwadi.", "text_native": "आप भिवाड़ी में।" }, { "ucid": "21112178972448031", "idx": 45, "speaker": "agent", "start_s": 124.1, "end_s": 125.9, "text_en": "Sir, is this the GST location or a different location?", "text_native": "सर यहां पर जीएसटी लोकेशन है कि डिफरेंट लोकेशन है?" }, { "ucid": "21112178972448031", "idx": 46, "speaker": "customer", "start_s": 126.0, "end_s": 126.4, "text_en": "Sorry?", "text_native": "सॉरी?" }, { "ucid": "21112178972448031", "idx": 47, "speaker": "agent", "start_s": 126.8, "end_s": 128.5, "text_en": "Is this linked to your GST location? Because when I in this", "text_native": "इज दिस लिंक्ड टू योर जीएसटी लोकेशन? क्योंकि जब मैं इसमें" }, { "ucid": "21112178972448031", "idx": 48, "speaker": "customer", "start_s": 128.8, "end_s": 130.2, "text_en": "Yes yes, yes yes, yes yes yes.", "text_native": "हां हां, यस यस, यस यस यस।" }, { "ucid": "21112178972448031", "idx": 49, "speaker": "agent", "start_s": 130.2, "end_s": 133.8, "text_en": "Okay, okay sir, fine. I won't need to ask you for that further because I will then fetch and take it.", "text_native": "ओके, ओके सर, ठीक है। मुझे आपसे मतलब वो फर्दर मांगने की जरूरत नहीं पड़ेगी क्योंकि मैं फिर वो फेच करके ले लूंगा।" }, { "ucid": "21112178972448031", "idx": 50, "speaker": "customer", "start_s": 134.1, "end_s": 136.3, "text_en": "Man, please check and call me back. And I need this in regular spangle.", "text_native": "यार चेक करके मुझे कॉल बैक करिए प्लीज। और ये रेगुलर स्पैंगल में चाहिए।" }, { "ucid": "21112178972448031", "idx": 51, "speaker": "agent", "start_s": 136.3, "end_s": 139.1, "text_en": "Yeah, yeah, I will call you today only. You need it in regular spangle, sir? Or zero spangle?", "text_native": "Yeah, yeah, I will call you today only. रेगुलर स्पैंगल में चाहिए सर आपको? या जीरो स्पैंगल?" }, { "ucid": "21112178972448031", "idx": 52, "speaker": "customer", "start_s": 139.1, "end_s": 145.1, "text_en": "Yes yes, no yes, regular, regular spangle is okay. And for us, I mean basically we also do a little bit of welding on it, so from a welding point of view, the spangle doesn't make any difference, right?", "text_native": "हां हां, नहीं हां, रेगुलर, रेगुलर स्पैंगल इज ओके। और ये हमारे को, मतलब बेसिकली हमारे को थोड़ा बहुत वेल्डिंग भी होता है इसके ऊपर, तो वेल्डिंग के पॉइंट ऑफ व्यू से जो है वो स्पैंगल से तो कोई फर्क पड़ता नहीं है ना?" }, { "ucid": "21112178972448031", "idx": 53, "speaker": "agent", "start_s": 145.4, "end_s": 146.8, "text_en": "No sir, it doesn't make any difference.", "text_native": "नहीं सर, उससे कुछ फर्क नहीं पड़ता।" }, { "ucid": "21112178972448031", "idx": 54, "speaker": "customer", "start_s": 147.3, "end_s": 148.4, "text_en": "Yes, so regular spangle is okay.", "text_native": "हां तो रेगुलर स्पैंगल इज ओके।" }, { "ucid": "21112178972448031", "idx": 55, "speaker": "agent", "start_s": 148.7, "end_s": 156.8, "text_en": "Yeah, because what happens is that this zero spangle is mostly used by auto, these are automobile or, I mean, mainly appliance manufacturers, they need better elongation. So in that, zero spangle has much better elongation. So they prefer that.", "text_native": "Yeah, क्योंकि क्या होता है कि जो ये जीरो स्पैंगल होता है वो ज्यादातर जो ऑटो, ये होते हैं ऑटोमोबाइल या फिर मैं, मेनली अप्लायंस मैन्युफैक्चरर्स, उनको क्या रहता है इलोंगेशन ज्यादा बेटर चाहिए रहती है। तो उसमें क्या है जीरो स्पैंगल में ज्यादा बेटर इलोंगेशन रहती है। तो वो प्रेफर करते हैं।" }, { "ucid": "21112178972448031", "idx": 56, "speaker": "customer", "start_s": 157.0, "end_s": 158.2, "text_en": "In which, in which is there more elongation?", "text_native": "किसमें, किसमें ज्यादा इलोंगेशन होती है?" }, { "ucid": "21112178972448031", "idx": 57, "speaker": "agent", "start_s": 158.7, "end_s": 159.6, "text_en": "In this zero spangle.", "text_native": "ये जीरो स्पैंगल में।" }, { "ucid": "21112178972448031", "idx": 58, "speaker": "customer", "start_s": 159.8, "end_s": 160.8, "text_en": "And in regular, regular spangle?", "text_native": "और रेगुलर, रेगुलर स्पैंगल में?" }, { "ucid": "21112178972448031", "idx": 59, "speaker": "agent", "start_s": 161.1, "end_s": 161.6, "text_en": "Yes, tell me sir.", "text_native": "हां बोलिए सर।" }, { "ucid": "21112178972448031", "idx": 60, "speaker": "agent", "start_s": 162.0, "end_s": 165.8, "text_en": "There isn't much difference between the two, sir, in terms of elongation. That's a grade difference. I will tell you whatever, whatever is available with me.", "text_native": "दोनों में सर इतना कोई फर्क नहीं होता है वो इलोंगेशन के इसमें। वो ग्रेड का डिफरेंस है। वो मैं आपको बता दूंगा जो भी, जो भी मेरे पास अवेलेबल है।" }, { "ucid": "21112178972448031", "idx": 61, "speaker": "customer", "start_s": 165.8, "end_s": 167.3, "text_en": "Okay, first you confirm the make for me, will it be available?", "text_native": "ठीक है, आप पहले मुझे मेक तो कन्फर्म करिए, मिल जाएगा?" }, { "ucid": "21112178972448031", "idx": 62, "speaker": "agent", "start_s": 167.6, "end_s": 171.6, "text_en": "Yes, and the make, is any make confirmed for you, like you want only JSW make? Because what happens is that now sometimes we on special occasions Tata or", "text_native": "हां, और मेक, मेक कोई कन्फर्म है क्या आपको कि मतलब जैसे आपको जेएसडब्ल्यू ही मेक चाहिए? क्योंकि क्या है कि अब कभी-कभी हम लोग स्पेशल ओकेजन पे टाटा या" }, { "ucid": "21112178972448031", "idx": 63, "speaker": "customer", "start_s": 171.6, "end_s": 174.2, "text_en": "No no no no no, I need a 1500 width GP 80 GSM sheet.", "text_native": "नहीं नहीं नहीं नहीं नहीं, मुझे 1500 विड्थ का जीपी 80 जीएसएम शीट चाहिए।" }, { "ucid": "21112178972448031", "idx": 64, "speaker": "agent", "start_s": 174.5, "end_s": 178.2, "text_en": "No no, I mean how it is, Tata also makes it, AMNS also makes it, JSW also makes it. That's what I was asking, if among these three", "text_native": "नहीं नहीं, मतलब कैसा रहता है, टाटा भी बनाता है, एएमएनएस भी बनाता है, जेएसडब्ल्यू भी बनाता है। वैसे मैं पूछ रहा था कि आपको इन तीनों में से" }, { "ucid": "21112178972448031", "idx": 65, "speaker": "customer", "start_s": 178.2, "end_s": 180.6, "text_en": "Yes yes, the make, I have no, I have no concern about the make.", "text_native": "हां हां, मेक का, मेक का मुझे, मेक का मुझे कोई कंसर्न नहीं है।" }, { "ucid": "21112178972448031", "idx": 66, "speaker": "agent", "start_s": 180.9, "end_s": 183.8, "text_en": "Okay sir, fine. Because I will check if it's available in any of my, I mean, yards, then according to that", "text_native": "ओके सर, ठीक है। क्योंकि मैं चेक कर लूंगा ना कि मेरे कोई मतलब यार्ड में अवेलेबल हो तो उसके हिसाब से" }, { "ucid": "21112178972448031", "idx": 67, "speaker": "customer", "start_s": 183.8, "end_s": 186.8, "text_en": "You please check and tell me, yes. Check and tell me. Tell me today itself if possible, yes. I need the information today itself.", "text_native": "आप प्लीज चेक करके बताइए, हां। चेक करके बताइए। आज ही बताइए अगर पॉसिबल है, हां। आज ही चाहिए मुझे इंफॉर्मेशन।" }, { "ucid": "21112178972448031", "idx": 68, "speaker": "agent", "start_s": 187.1, "end_s": 188.8, "text_en": "So sir, I will talk about this today itself.", "text_native": "तो मैं सर ये आज ही मैं इससे बात करता हूं।" }, { "ucid": "21112178972448031", "idx": 69, "speaker": "customer", "start_s": 189.2, "end_s": 189.6, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178972448031", "idx": 70, "speaker": "agent", "start_s": 190.0, "end_s": 190.3, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178972448031", "idx": 71, "speaker": "customer", "start_s": 190.7, "end_s": 192.0, "text_en": "And is this an order for 3 tons only for now?", "text_native": "और ये 3 टन्स का ही ऑर्डर है अभी?" }, { "ucid": "21112178972448031", "idx": 72, "speaker": "agent", "start_s": 192.5, "end_s": 195.8, "text_en": "It depends on what your price is. I mean this, this will be our every month requirement.", "text_native": "डिपेंड करता है आपका प्राइस क्या है। मतलब हमारा ये, हमारा ये एवरी मंथ का रिक्वायरमेंट रहेगा।" }, { "ucid": "21112178972448031", "idx": 73, "speaker": "customer", "start_s": 196.1, "end_s": 199.1, "text_en": "No no, that's right. I mean, I was just asking for this first-time order. It's a 3-ton order, right, for now?", "text_native": "नहीं नहीं, बराबर है। मतलब मैं अभी ये फर्स्ट टाइम ऑर्डर के लिए मैं पूछ रहा था बस। 3 टन्स का ही ऑर्डर है ना आपका अभी?" }, { "ucid": "21112178972448031", "idx": 74, "speaker": "agent", "start_s": 199.5, "end_s": 203.8, "text_en": "Yes, let's assume, if, well it is for 3 tons, if needed, we can go up to 5, 6 tons now.", "text_native": "हां, मान लीजिए, अगर, वैसे तो 3 टन्स का है, अगर जरूरत होगा तो अब 5, 6 टन्स तक भी जा सकते हैं।" }, { "ucid": "21112178972448031", "idx": 75, "speaker": "customer", "start_s": 204.1, "end_s": 211.2, "text_en": "Okay sir, no issue. Because what happens is that we, I will give you FOR rates. In that, our freight cost is also included. So now if you take a low quantity, what happens is the freight becomes higher. But it's okay, I will tell you whatever the rate is, along with the availability.", "text_native": "ओके सर, कोई इशू नहीं। क्योंकि क्या रहता है कि हम, मैं आपको एफओआर रेट्स दे दूंगा। उसमें क्या रहता है हमारा फ्रेट कॉस्ट भी इंक्लूडेड रहता है। तो अब आप लो क्वांटिटी में ले तो उससे क्या रहता है फ्रेट ज्यादा हो जाता है। पर मैं ठीक है, मैं आपको जो भी रेट रहेगा मैं आपको बता दूंगा अवेलेबिलिटी के साथ।" }, { "ucid": "21112178972448031", "idx": 76, "speaker": "agent", "start_s": 211.2, "end_s": 213.1, "text_en": "You, okay, you can consider up to 6 tons, right?", "text_native": "आप ठीक है, 6 टन्स तक कंसीडर करके चलिए आप है ना?" }, { "ucid": "21112178972448031", "idx": 77, "speaker": "customer", "start_s": 213.4, "end_s": 216.6, "text_en": "Okay sir, I'll consider it. We can change that later, there's no issue in that.", "text_native": "ठीक है सर, मैं कंसीडर कर लेता हूं। हम लोग वो बाद में चेंज भी कर सकते हैं, उसमें कोई इशू नहीं।" }, { "ucid": "21112178972448031", "idx": 78, "speaker": "agent", "start_s": 217.2, "end_s": 219.2, "text_en": "Okay. You please, but confirm it today itself, right, I mean", "text_native": "ठीक है। आप थोड़ा, लेकिन आज ही कन्फर्म करिए है ना, मतलब" }, { "ucid": "21112178972448031", "idx": 79, "speaker": "customer", "start_s": 219.2, "end_s": 221.1, "text_en": "Okay, I will, I will immediately work on it now, sir.", "text_native": "ठीक है, मैं अभी, अभी इमीडिएट वर्क ऑन करता हूं सर।" }, { "ucid": "21112178972448031", "idx": 80, "speaker": "agent", "start_s": 221.5, "end_s": 222.4, "text_en": "Okay. Thank you.", "text_native": "ठीक है। थैंक यू।" }, { "ucid": "21112178972448031", "idx": 81, "speaker": "agent", "start_s": 222.9, "end_s": 223.2, "text_en": "Yes.", "text_native": "हां।" } ], "steps": [ { "ucid": "21112178972448031", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Are you speaking from Nigam Mechanics, sir?", "comment": "The agent did not use the customer's name (used company name) and did not ask for permission to speak." }, { "ucid": "21112178972448031", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not deliver a hook; the customer immediately took control of the call with a specific requirement." }, { "ucid": "21112178972448031", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 4, "evidence": "CUSTOMER: 80 जीएसएम चाहिए हमें और 2 mm का हमें पैनल, पैनल बिल्डिंग के लिए चाहिए।", "comment": "Agent covered what customer manufactures, end application, monthly tonnage, and current brands (by asking about make preference), but missed JSW% and payment terms." }, { "ucid": "21112178972448031", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "AGENT: कैसा रहता है कि एक बार ऑर्डर कन्फर्मेशन के टू टू थ्री डेज के अंदर डिलीवरी हो जाती है सर।", "comment": "Agent pitched relevant USPs like delivery speed (2-3 days) and all-inclusive FOR pricing, which matched the customer's intent to place an order." }, { "ucid": "21112178972448031", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "CUSTOMER: मैं ये जानना चाहता हूं कि जीपी, जीपी शीट में, ओनली जीपी 80 जीएसएम में 1500 का विड्थ का शीट मिलता है क्या आपके पास?", "comment": "The customer stated a clear requirement, and the agent successfully captured all details: grade (GP 80GSM), thickness (2mm), width (1500/1400mm), qty (3-6T), and location (Bhiwadi)." }, { "ucid": "21112178972448031", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "AGENT: Yeah, yeah, I will call you today only.", "comment": "Agent committed to a specific next step (check availability/price) with a clear turnaround time (same day) as requested by the customer." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)" ], "objection_phrases_list": [] }