{
  "ucid": "21112178964070471",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 15:55:04",
  "end_time": "2026-09-17 15:55:56",
  "duration_sec": 52,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrong_Number",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAeedd153258a0e2485e54772cd9380694.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1524,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178964070471__DIAeedd153258a0e2485e54772cd9380694.mp3",
  "audio_bytes": 34344,
  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 11.448,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello.\n[3s] UNKNOWN: [inaudible]\n[4s] CUSTOMER: Hello.\n[7s] CUSTOMER: Hello.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 4,
  "connected": 0,
  "audio_notes": "noisy: The customer's voice is clear, but there is significant background noise and muffled crosstalk from another conversation, making it difficult to hear anything else.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 4 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:54",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": 0.0,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 50.1,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 3,
  "monologue_heavy": 0,
  "turns": [
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      "ucid": "21112178964070471",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.54,
      "end_s": 2.18,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178964070471",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 2.66,
      "end_s": 4.2,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178964070471",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.5,
      "end_s": 5.14,
      "text_en": "Hello.",
      "text_native": "Hello."
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      "ucid": "21112178964070471",
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      "speaker": "customer",
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      "end_s": 7.24,
      "text_en": "Hello.",
      "text_native": "Hello."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}