{
  "ucid": "21112178963607412",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 14:37:54",
  "end_time": "2026-09-17 14:43:11",
  "duration_sec": 317,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9a64712750b755ea71b3ef32dd7d3c55.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1575,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963607412__DIA9a64712750b755ea71b3ef32dd7d3c55.mp3",
  "audio_bytes": 860976,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 286.992,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] AGENT: Ah hello, greetings, is this JDM Industries?   (ആ ഹലോ നമസ്കാരം ഇത് ജെഡിഎം ഇൻഡസ്ട്രീസ് അല്ലേ?)\n[4s] CUSTOMER: Yes, yes.   (അതെ അതെ.)\n[5s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform.   (സർ ഞാൻ ജീവനാണ് സംസാരിക്കുന്നത്, ജെഎസ്ഡബ്ല്യൂ വൺ പ്ലാറ്റ്ഫോമിൽ ഇരുന്നു.)\n[8s] CUSTOMER: Okay.   (ഓക്കേ.)\n[9s] AGENT: Sir, in JDM Industries, is there any requirement for, you know, HR CR coil or sheet right now?   (സാർ ജെഡിഎം ഇൻഡസ്ട്രീസില് ഇപ്പൊ എന്തെങ്കിലും മറ്റേ എച്ച്ആർ സിആർ കോയിലാ ഷീറ്റിന്റെ എന്തെങ്കിലും റിക്വയർമെന്റ് ഉണ്ടോ ഇപ്പൊ?)\n[14s] CUSTOMER: Just now on this side   (ഇപ്പൊ ഇങ്ങലത്തെ സൈഡിൽ)\n[15s] AGENT: The requirement for now   (റിക്വയർമെന്റ് ഇപ്പോഴത്തേക്ക്)\n[16s] CUSTOMER: Ah, now, today, now, for the next day, for about two, for about one and a half months, all the work has been loaded.   (ആ ഇപ്പൊ ഇന്ന് ഇന്ന് ഇപ്പൊ ഇപ്പൊ അടുത്ത ദിവസത്തേക്ക് ഒരു രണ്ട് ഒരു ഒന്നര മാസത്തേക്കുള്ള വർക്ക് ഒക്കെ ലോഡ് ചെയ്തു കഴിഞ്ഞു.)\n[20s] AGENT: Loaded. Okay, no problem, no problem. I'll do one thing sir, now I have been assigned as your direct sales point of contact to handle the South India region. So, this number you mentioned, 9847276131, this is a WhatsApp number, right?   (ലോഡ് ചെയ്തു കഴിഞ്ഞു. ഓക്കേ കുഴപ്പമില്ല കുഴപ്പമില്ല. ഞാനൊരു കാര്യം ചെയ്യാം സാർ ഇപ്പൊ സാറിന്റെ ഡയറക്റ്റ് സെയിൽസ് പോയിന്റ് ഓഫ് കോൺടാക്ട് ആയിട്ട് ഞാൻ ആണ് ഇപ്പൊ അസൈൻ ആയിക്കുന്നെ, സൗത്ത് ഇന്ത്യ റീജിയൻ ഹാൻഡിൽ ചെയ്യാൻ. അപ്പൊ സാറിന്റെ ഈ പറയുന്ന 9847276131 ഇത് WhatsApp നമ്പർ അല്ലേ?)\n[28s] CUSTOMER: Yes, yes.   (അതെ അതെ.)\n[29s] AGENT: I will put my details on this number. When your next requirement goes live, just send me a message on it. I will help.   (ആ ഈ നമ്പറിലേക്ക് ഞാൻ എന്റെ ഡീറ്റെയിൽസ് ഇട്ടു വെച്ചേക്കാം. സാറിന്റെ അടുത്ത റിക്വയർമെന്റ് ലൈവ് ആകുമ്പോ എനിക്ക് അതിലൊരു മെസ്സേജ് ഇട്ടാൽ മതി. ഞാൻ ഹെൽപ്പ് ചെയ്യാം.)\n[33s] CUSTOMER: Ah, you, from where is your office?   (ആ നിങ്ങൾ അവിടെ എവിടുന്നാ നിങ്ങളുടെ ഇത് ഓഫീസ് എവിടെയാ?)",
  "language": "Malayalam",
  "languages": "[\"Malayalam\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The audio quality is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Malayalam",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and all discovery questions, turning the call into a simple check for an immediate order. Even with no current need, use discovery to understand their business for future follow-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing customer, JDM Industries, to inquire about HR/CR coil requirements. The customer confirmed they are fully stocked for the next 1.5 months and have no immediate need. The agent offered to send his contact details via WhatsApp for future business and ended the call without performing discovery or setting a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I am Jeevan speaking, from the JSW One platform.\", \"comment\": \"The agent identified himself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, in JDM Industries, is there any requirement for, you know, HR CR coil or sheet right now?\", \"comment\": \"The agent did not lead with a supply or price hook; instead, he went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent asked no discovery questions after the customer stated they had no immediate requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted to identify customer needs.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, in JDM Industries, is there any requirement for, you know, HR CR coil or sheet right now?\", \"comment\": \"The agent successfully asked if a current requirement exists, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When your next requirement goes live, just send me a message on it. I will help.\", \"comment\": \"The agent did not set a specific callback date or commit to sending a quote, leaving the next step entirely up to the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and all discovery questions, turning the call into a simple check for an immediate order. Even with no current need, use discovery to understand their business for future follow-ups.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a manufacturing customer, JDM Industries, to inquire about HR/CR coil requirements. The customer confirmed they are fully stocked for the next 1.5 months and have no immediate need. The agent offered to send his contact details via WhatsApp for future business and ended the call without performing discovery or setting a concrete next step.\"}",
  "error": null,
  "latency_ms": 26164,
  "input_tokens": 3196,
  "output_tokens": 776,
  "created_at": "2026-09-25 12:03:30",
  "sentiment": "neutral",
  "sentiment_score": -0.033,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.712,
  "agent_talk_sec": 22.5,
  "customer_talk_sec": 9.1,
  "dead_air_sec": 285.4,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 277.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 3,
  "words_agent": 104,
  "words_customer": 41,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178963607412",
      "idx": 0,
      "speaker": "agent",
      "start_s": 1.87,
      "end_s": 4.2,
      "text_en": "Ah hello, greetings, is this JDM Industries?",
      "text_native": "ആ ഹലോ നമസ്കാരം ഇത് ജെഡിഎം ഇൻഡസ്ട്രീസ് അല്ലേ?"
    },
    {
      "ucid": "21112178963607412",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.2,
      "end_s": 4.8,
      "text_en": "Yes, yes.",
      "text_native": "അതെ അതെ."
    },
    {
      "ucid": "21112178963607412",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 8.2,
      "text_en": "Sir, I am Jeevan speaking, from the JSW One platform.",
      "text_native": "സർ ഞാൻ ജീവനാണ് സംസാരിക്കുന്നത്, ജെഎസ്ഡബ്ല്യൂ വൺ പ്ലാറ്റ്ഫോമിൽ ഇരുന്നു."
    },
    {
      "ucid": "21112178963607412",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 8.7,
      "text_en": "Okay.",
      "text_native": "ഓക്കേ."
    },
    {
      "ucid": "21112178963607412",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 13.2,
      "text_en": "Sir, in JDM Industries, is there any requirement for, you know, HR CR coil or sheet right now?",
      "text_native": "സാർ ജെഡിഎം ഇൻഡസ്ട്രീസില് ഇപ്പൊ എന്തെങ്കിലും മറ്റേ എച്ച്ആർ സിആർ കോയിലാ ഷീറ്റിന്റെ എന്തെങ്കിലും റിക്വയർമെന്റ് ഉണ്ടോ ഇപ്പൊ?"
    },
    {
      "ucid": "21112178963607412",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 14.6,
      "text_en": "Just now on this side",
      "text_native": "ഇപ്പൊ ഇങ്ങലത്തെ സൈഡിൽ"
    },
    {
      "ucid": "21112178963607412",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 15.8,
      "text_en": "The requirement for now",
      "text_native": "റിക്വയർമെന്റ് ഇപ്പോഴത്തേക്ക്"
    },
    {
      "ucid": "21112178963607412",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 19.8,
      "text_en": "Ah, now, today, now, for the next day, for about two, for about one and a half months, all the work has been loaded.",
      "text_native": "ആ ഇപ്പൊ ഇന്ന് ഇന്ന് ഇപ്പൊ ഇപ്പൊ അടുത്ത ദിവസത്തേക്ക് ഒരു രണ്ട് ഒരു ഒന്നര മാസത്തേക്കുള്ള വർക്ക് ഒക്കെ ലോഡ് ചെയ്തു കഴിഞ്ഞു."
    },
    {
      "ucid": "21112178963607412",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 28.0,
      "text_en": "Loaded. Okay, no problem, no problem. I'll do one thing sir, now I have been assigned as your direct sales point of contact to handle the South India region. So, this number you mentioned, 9847276131, this is a WhatsApp number, right?",
      "text_native": "ലോഡ് ചെയ്തു കഴിഞ്ഞു. ഓക്കേ കുഴപ്പമില്ല കുഴപ്പമില്ല. ഞാനൊരു കാര്യം ചെയ്യാം സാർ ഇപ്പൊ സാറിന്റെ ഡയറക്റ്റ് സെയിൽസ് പോയിന്റ് ഓഫ് കോൺടാക്ട് ആയിട്ട് ഞാൻ ആണ് ഇപ്പൊ അസൈൻ ആയിക്കുന്നെ, സൗത്ത് ഇന്ത്യ റീജിയൻ ഹാൻഡിൽ ചെയ്യാൻ. അപ്പൊ സാറിന്റെ ഈ പറയുന്ന 9847276131 ഇത് WhatsApp നമ്പർ അല്ലേ?"
    },
    {
      "ucid": "21112178963607412",
      "idx": 9,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 28.8,
      "text_en": "Yes, yes.",
      "text_native": "അതെ അതെ."
    },
    {
      "ucid": "21112178963607412",
      "idx": 10,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 32.8,
      "text_en": "I will put my details on this number. When your next requirement goes live, just send me a message on it. I will help.",
      "text_native": "ആ ഈ നമ്പറിലേക്ക് ഞാൻ എന്റെ ഡീറ്റെയിൽസ് ഇട്ടു വെച്ചേക്കാം. സാറിന്റെ അടുത്ത റിക്വയർമെന്റ് ലൈവ് ആകുമ്പോ എനിക്ക് അതിലൊരു മെസ്സേജ് ഇട്ടാൽ മതി. ഞാൻ ഹെൽപ്പ് ചെയ്യാം."
    },
    {
      "ucid": "21112178963607412",
      "idx": 11,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 35.0,
      "text_en": "Ah, you, from where is your office?",
      "text_native": "ആ നിങ്ങൾ അവിടെ എവിടുന്നാ നിങ്ങളുടെ ഇത് ഓഫീസ് എവിടെയാ?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178963607412",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I am Jeevan speaking, from the JSW One platform.",
      "comment": "The agent identified himself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178963607412",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, in JDM Industries, is there any requirement for, you know, HR CR coil or sheet right now?",
      "comment": "The agent did not lead with a supply or price hook; instead, he went straight to asking for a requirement."
    },
    {
      "ucid": "21112178963607412",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent asked no discovery questions after the customer stated they had no immediate requirement."
    },
    {
      "ucid": "21112178963607412",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted to identify customer needs."
    },
    {
      "ucid": "21112178963607412",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, in JDM Industries, is there any requirement for, you know, HR CR coil or sheet right now?",
      "comment": "The agent successfully asked if a current requirement exists, which is the primary goal of this step."
    },
    {
      "ucid": "21112178963607412",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When your next requirement goes live, just send me a message on it. I will help.",
      "comment": "The agent did not set a specific callback date or commit to sending a quote, leaving the next step entirely up to the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}