{
  "ucid": "21112178963557151",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 14:29:31",
  "end_time": "2026-09-17 14:30:48",
  "duration_sec": 77,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA61fd795342a3e06500db78448933e305.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1576,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963557151__DIA61fd795342a3e06500db78448933e305.mp3",
  "audio_bytes": 171720,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 57.24,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (ஹலோ?)\n[3s] AGENT: Ah, hello, greetings sir. I am Jeevan speaking, from the JSW One platform.   (ஆ, ஹலோ, வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்ஃபார்ம்ல இருந்து.)\n[6s] CUSTOMER: Greetings, tell me.   (வணக்கம், சொல்லுங்க.)\n[8s] AGENT: Greetings sir. Sir, I saw a registration here in the name of Shanmugapriya Industries. So, for now, do you have any requirement for HR, CR sheets or anything like that, sir?   (வணக்கம் சார். சார், நான் இங்க ஷண்முகப்ரியா இண்டஸ்ட்ரீஸ் பேர்ல இங்க ரெஜிஸ்ட்ரேஷன் பார்த்தேன். அப்போ இப்போதைக்கு ஏதாவது உங்களுக்கு HR, CR ஷீட் அப்படி ஏதாவது requirement இருக்கா, சார்?)\n[14s] CUSTOMER: Not ready now.   (இப்போ ரெடி இல்ல.)\n[15s] AGENT: Okay. Ah, to contact you sir, I...   (ஓகே. ஆ, உங்கள காண்டாக்ட் பண்ண சார், நான்...)\n[17s] CUSTOMER: I will tell you, contact me then.   (நான் சொல்றேன், காண்டாக்ட் பண்ணுங்க.)\n[19s] AGENT: Okay sir. I will now, to your WhatsApp number, I have sent a message with details to your WhatsApp number. If any requirement comes up, please let me know.   (சரி சார். நான் இப்போ உங்க WhatsApp நம்பர்க்கு, நான் உங்க WhatsApp நம்பர்க்கு நான் மெசேஜ், டீடெயில்ஸ் போட்டு வெச்சிருக்கிறேன். ஏதாவது requirement வந்துச்சுன்னா நீங்க கொஞ்சம் சொல்லிடுங்க.)\n[24s] CUSTOMER: From where... where are you speaking from, sir? From which place?   (எங்க இருந்து... பேசுறது எங்க இருந்து சார்? எந்த இடத்துல இருந்து?)\n[27s] AGENT: I am speaking now from here, from the Mumbai headquarters. From JSW headquarters.   (நான் பேசுறது இப்போ இங்க மும்பை ஹெட் குவாட்டர்ஸ்ல இருந்து. JSW ஹெட் குவாட்டர்ஸ்ல இருந்து.)\n[30s] CUSTOMER: Mumbai headquarters. Okay. From where will the material supply happen?   (மும்பை ஹெட் குவாட்டர்ஸ். சரி. மெட்டீரியல் சப்ளை பண்றது எங்க இருந்து ஆகும்?)\n[32s] AGENT: Material will be supplied to you, we have two yards now. We have them in Chennai and Coimbatore. It will be supplied from there.   (மெட்டீரியல் உங்களுக்கு சப்ளை பண்ணும் இப்போ ரெண்டு யார்டு இருக்கு. நம்ம சென்னைலயும் கோயம்புத்தூர்லயும் இருக்கு. அங்கே இருந்து சப்ளை பண்ணும்.)\n[38s] CUSTOMER: Okay okay okay okay okay. Okay, okay sir.   (சரி சரி சரி சரி சரி. சரி ஓகே சார்.)\n[40s] AGENT: Okay sir. Thank you.   (சரி சார். Thank you.)\n[41s] CUSTOMER: Thanks, thanks.   (நன்றி, நன்றி.)\n[42s] AGENT: Okay sir.   (ஓகே சார்.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: There is some minor crosstalk around 17 seconds, but it is intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You skipped the hook and discovery, jumping straight to asking for an order. Always earn the right to ask by first offering value (the hook) and understanding their business (discovery).",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent contacted a registered lead, Shanmugapriya Industries. The agent immediately asked for a requirement, which the customer stated they did not have at the moment. The customer then inquired about logistics, and the agent confirmed they could supply from local yards in Chennai or Coimbatore. The call ended with the agent sending WhatsApp details for future reference.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted and identified the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked to understand the customer's business or needs.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were proactively pitched; the agent only mentioned yard locations when asked directly by the customer.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"for now, do you have any requirement for HR, CR sheets or anything like that, sir?\", \"comment\": \"Agent successfully asked if a current requirement exists, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The next step was a passive \\\"let me know if you need anything,\\\" not a committed action or specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the hook and discovery, jumping straight to asking for an order. Always earn the right to ask by first offering value (the hook) and understanding their business (discovery).\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent contacted a registered lead, Shanmugapriya Industries. The agent immediately asked for a requirement, which the customer stated they did not have at the moment. The customer then inquired about logistics, and the agent confirmed they could supply from local yards in Chennai or Coimbatore. The call ended with the agent sending WhatsApp details for future reference.\"}",
  "error": null,
  "latency_ms": 31610,
  "input_tokens": 3243,
  "output_tokens": 696,
  "created_at": "2026-09-25 12:03:37",
  "sentiment": "positive",
  "sentiment_score": 0.395,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 0,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.664,
  "agent_talk_sec": 24.9,
  "customer_talk_sec": 12.6,
  "dead_air_sec": 39.5,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 296.4,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 8,
  "discovery_qs": 1,
  "words_agent": 123,
  "words_customer": 45,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178963557151",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.8,
      "end_s": 2.3,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178963557151",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 6.1,
      "text_en": "Ah, hello, greetings sir. I am Jeevan speaking, from the JSW One platform.",
      "text_native": "ஆ, ஹலோ, வணக்கம் சார். நான் ஜீவன் பேசுறேன், JSW One பிளாட்ஃபார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178963557151",
      "idx": 2,
      "speaker": "customer",
      "start_s": 6.41,
      "end_s": 7.48,
      "text_en": "Greetings, tell me.",
      "text_native": "வணக்கம், சொல்லுங்க."
    },
    {
      "ucid": "21112178963557151",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.0,
      "end_s": 13.2,
      "text_en": "Greetings sir. Sir, I saw a registration here in the name of Shanmugapriya Industries. So, for now, do you have any requirement for HR, CR sheets or anything like that, sir?",
      "text_native": "வணக்கம் சார். சார், நான் இங்க ஷண்முகப்ரியா இண்டஸ்ட்ரீஸ் பேர்ல இங்க ரெஜிஸ்ட்ரேஷன் பார்த்தேன். அப்போ இப்போதைக்கு ஏதாவது உங்களுக்கு HR, CR ஷீட் அப்படி ஏதாவது requirement இருக்கா, சார்?"
    },
    {
      "ucid": "21112178963557151",
      "idx": 4,
      "speaker": "customer",
      "start_s": 13.57,
      "end_s": 14.8,
      "text_en": "Not ready now.",
      "text_native": "இப்போ ரெடி இல்ல."
    },
    {
      "ucid": "21112178963557151",
      "idx": 5,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 17.0,
      "text_en": "Okay. Ah, to contact you sir, I...",
      "text_native": "ஓகே. ஆ, உங்கள காண்டாக்ட் பண்ண சார், நான்..."
    },
    {
      "ucid": "21112178963557151",
      "idx": 6,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 18.3,
      "text_en": "I will tell you, contact me then.",
      "text_native": "நான் சொல்றேன், காண்டாக்ட் பண்ணுங்க."
    },
    {
      "ucid": "21112178963557151",
      "idx": 7,
      "speaker": "agent",
      "start_s": 18.9,
      "end_s": 24.2,
      "text_en": "Okay sir. I will now, to your WhatsApp number, I have sent a message with details to your WhatsApp number. If any requirement comes up, please let me know.",
      "text_native": "சரி சார். நான் இப்போ உங்க WhatsApp நம்பர்க்கு, நான் உங்க WhatsApp நம்பர்க்கு நான் மெசேஜ், டீடெயில்ஸ் போட்டு வெச்சிருக்கிறேன். ஏதாவது requirement வந்துச்சுன்னா நீங்க கொஞ்சம் சொல்லிடுங்க."
    },
    {
      "ucid": "21112178963557151",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 26.9,
      "text_en": "From where... where are you speaking from, sir? From which place?",
      "text_native": "எங்க இருந்து... பேசுறது எங்க இருந்து சார்? எந்த இடத்துல இருந்து?"
    },
    {
      "ucid": "21112178963557151",
      "idx": 9,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 30.0,
      "text_en": "I am speaking now from here, from the Mumbai headquarters. From JSW headquarters.",
      "text_native": "நான் பேசுறது இப்போ இங்க மும்பை ஹெட் குவாட்டர்ஸ்ல இருந்து. JSW ஹெட் குவாட்டர்ஸ்ல இருந்து."
    },
    {
      "ucid": "21112178963557151",
      "idx": 10,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 32.4,
      "text_en": "Mumbai headquarters. Okay. From where will the material supply happen?",
      "text_native": "மும்பை ஹெட் குவாட்டர்ஸ். சரி. மெட்டீரியல் சப்ளை பண்றது எங்க இருந்து ஆகும்?"
    },
    {
      "ucid": "21112178963557151",
      "idx": 11,
      "speaker": "agent",
      "start_s": 32.4,
      "end_s": 37.0,
      "text_en": "Material will be supplied to you, we have two yards now. We have them in Chennai and Coimbatore. It will be supplied from there.",
      "text_native": "மெட்டீரியல் உங்களுக்கு சப்ளை பண்ணும் இப்போ ரெண்டு யார்டு இருக்கு. நம்ம சென்னைலயும் கோயம்புத்தூர்லயும் இருக்கு. அங்கே இருந்து சப்ளை பண்ணும்."
    },
    {
      "ucid": "21112178963557151",
      "idx": 12,
      "speaker": "customer",
      "start_s": 37.5,
      "end_s": 40.0,
      "text_en": "Okay okay okay okay okay. Okay, okay sir.",
      "text_native": "சரி சரி சரி சரி சரி. சரி ஓகே சார்."
    },
    {
      "ucid": "21112178963557151",
      "idx": 13,
      "speaker": "agent",
      "start_s": 40.0,
      "end_s": 40.9,
      "text_en": "Okay sir. Thank you.",
      "text_native": "சரி சார். Thank you."
    },
    {
      "ucid": "21112178963557151",
      "idx": 14,
      "speaker": "customer",
      "start_s": 41.1,
      "end_s": 42.0,
      "text_en": "Thanks, thanks.",
      "text_native": "நன்றி, நன்றி."
    },
    {
      "ucid": "21112178963557151",
      "idx": 15,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 42.8,
      "text_en": "Okay sir.",
      "text_native": "ஓகே சார்."
    }
  ],
  "steps": [
    {
      "ucid": "21112178963557151",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted and identified the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178963557151",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went directly to asking for a requirement."
    },
    {
      "ucid": "21112178963557151",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked to understand the customer's business or needs."
    },
    {
      "ucid": "21112178963557151",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were proactively pitched; the agent only mentioned yard locations when asked directly by the customer."
    },
    {
      "ucid": "21112178963557151",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "for now, do you have any requirement for HR, CR sheets or anything like that, sir?",
      "comment": "Agent successfully asked if a current requirement exists, which the customer denied."
    },
    {
      "ucid": "21112178963557151",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The next step was a passive \"let me know if you need anything,\" not a committed action or specific callback."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}