{
  "ucid": "21112178963473952",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 14:15:39",
  "end_time": "2026-09-17 14:19:28",
  "duration_sec": 229,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA85cdd60b04b1c6e49c47069355cd1050.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1581,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178963473952__DIA85cdd60b04b1c6e49c47069355cd1050.mp3",
  "audio_bytes": 630288,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 210.096,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] CUSTOMER: Hello?   (हॅलो?)\n[7s] AGENT: Hello, uh good afternoon sir, Ronak Mehta speaking from JSW One.   (हॅलो, अह गुड आफ्टरनून सर, रोनक मेहता बात कर रहा हूं JSW One से।)\n[10s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[11s] AGENT: Sir, you were searching for a product, do you have any requirement right now?   (सर, प्रोडक्ट अह सर्च कर रहे थे, कुछ रिक्वायरमेंट आ रही है आपको अभी?)\n[15s] CUSTOMER: In material?   (मटेरियल में?)\n[15s] AGENT: I had put a requirement for that CRC sheet in it.   (मैंने उसमें वो CRC शीट के लिए रिक्वायरमेंट डाली थी मैंने।)\n[20s] AGENT: Hello?   (हॅलो?)\n[22s] CUSTOMER: Hello?   (हॅलो?)\n[24s] AGENT: Hello?   (हॅलो?)\n[25s] CUSTOMER: Hello?   (हॅलो?)\n[26s] AGENT: Yes sir.   (हां सर।)\n[26s] CUSTOMER: Are you getting my voice now?   (अभी आवाज आ रही है?)\n[28s] AGENT: I can hear you. What thickness do you need, sir?   (आवाज आ रही है। थिकनेस कितनी चाहिए आपको सर?)\n[30s] CUSTOMER: Point six.   (पॉइंट सिक्स।)\n[31s] AGENT: In point six. And what will be the width?   (पॉइंट सिक्स में। और विड्थ कितनी रहेगी?)\n[33s] CUSTOMER: Width uh, do I have to get it split or will the full sheet come?   (विड्थ अह स्प्लिट करानी है कि मतलब पूरी शीट ही आएगी?)\n[36s] AGENT: What do you need? Do you need a coil or what do you need, sir?   (आपको क्या चाहिए? कॉइल चाहिए आपको या क्या चाहिए आपको सर?)\n[38s] CUSTOMER: I don't need a coil, actually I had to get it split. So it's okay, that 1200 mm sheet that comes.   (कॉइल नहीं चाहिए, वैसे तो मैं स्प्लिट करानी थी। तो कोई नहीं, वो बारह सौ एम एम की जो शीट आती है ना।)\n[42s] AGENT: We can provide both, sir. Do you need a sheet in 1250 or do you need a coil?   (हम दोनों भी दे सकते हैं सर। आपको बारह सौ पचास में शीट चाहिए या कॉइल चाहिए आपको?)\n[45s] CUSTOMER: I need a coil in 61 mm.   (कॉइल चाहिए मुझे सिक्सटी वन एम एम में।)\n[48s] AGENT: Sixty one...   (सिक्सटी वन...)\n[48s] CUSTOMER: If it's a coil.   (अगर कॉइल होगी तो।)\n[50s] AGENT: The thickness is point six, sir, 1250 is the width. Okay? And you had entered 2500 as the length here, sir.   (थिकनेस तो पॉइंट सिक्स है सर, बारह सौ पचास विड्थ है। ओके? और आपने पच्चीस सौ डाल रखा था सर यहां पे लेंथ।)\n[55s] CUSTOMER: Sheet length length 2500 no no, I wouldn't have entered 2500, sir. I must have entered the length as 1200.   (शीट लेंथ लेंथ पच्चीस सौ नहीं नहीं पच्चीस सौ नहीं डाली होगी सर। लेंथ बारह सौ डाली होगी मैंने।)\n[59s] AGENT: Width 1250... Here I can see, here I can see you have entered point six by 1250 by 2500.   (विड्थ बारह सौ पचास... यहां पे आप दिख रहा है मुझे, यहां पे आप दिख रहा है मुझे आपने डाला है पॉइंट सिक्स बाय बारह सौ पचास बाय पच्चीस सौ।)\n[103s] CUSTOMER: And this point seven five...   (और ये पॉइंट सेवन फाइव...)\n[104s] AGENT: Sir, we won't do it in such a low MOQ, minimum five tons...   (सर इतना लो एम ओ क्यू में नहीं करेंगे, मिनिमम पांच टन...)\n[106s] CUSTOMER: Okay okay okay okay, 2500.   (ठीक ठीक ठीक ठीक, पच्चीस सौ।)\n[109s] AGENT: 2500?   (पच्चीस सौ?)\n[109s] AGENT: And how many tons do you require... what is your requirement in tons?   (और कितना टन की रिक्वायर... कितना टन की रिक्वायरमेंट है आपको?)\n[111s] CUSTOMER: We need one ton per month.   (एक टन पर मंथ लगता है हमारे पास।)\n[113s] AGENT: One ton per month. And what is the requirement right now?   (एक टन पर मंथ। और अभी कितना रिक्वायरमेंट है?)\n[115s] CUSTOMER: We'll take one ton for now.   (अभी एक टन ही ले लेंगे।)\n[117s] AGENT: How much?   (कितना?)\n[117s] CUSTOMER: One ton, one ton.   (एक टन, वन टन।)\n[119s] AGENT: One ton is very low, sir. Our minimum MOQ is five tons, sir.   (वन टन तो बहुत लो है सर। हमारा मिनिमम पांच टन का एम ओ क्यू है सर।)\n[122s] CUSTOMER: Okay, there was no such mention in it.   (अच्छा, उसमें ऐसा कोई मेंशन नहीं था।)\n[124s] AGENT: Yes, I am telling you. Our minimum MOQ is five tons. So anyway you need thirty tons... so for now ten... make it for five tons.   (हां, मैं आपको बता रहा हूं। पांच टन का हमारा मिनिमम एम ओ क्यू है। तो अभी आपको वैसे भी तीस टन... तो अभी दस... पांच टन का कर लीजिए ना।)\n[128s] CUSTOMER: You quote me the rate for five tons, I'll see about taking five tons.   (आप मुझे पांच टन के हिसाब से रेट कोट कर दो, मैं देखता हूं पांच टन का लेके।)\n[132s] AGENT: Okay. Because if you start with five tons, then your transaction will start with us at JSW, directly.   (ठीक है। क्योंकि आप पांच टन से स्टार्ट करेंगे ना, तो कैसे कि आपका ट्रांजैक्शन स्टार्ट हो जाएगा जे एस डब्ल्यू के साथ हमारा, डायरेक्टली।)\n[137s] CUSTOMER: Okay.   (अच्छा।)\n[138s] AGENT: Yes. So for the rest, you can do your procurement accordingly for the future. However much material you need.   (यस। तो बाकी आप अकॉर्डिंगली आप प्रोक्योरमेंट आप कर सकते हो आगे का। जितना भी आपको चाहिए मटेरियल।)\n[144s] AGENT: And what... are you in trading and what other material do you deal in, sir?   (और आप क्या... आप ट्रेडिंग में है और कौन सा मटेरियल में डील करते हैं सर आप?)\n[147s] CUSTOMER: Manufacturing.   (मैन्युफैक्चरिंग।)\n[148s] AGENT: Okay. And what other material do you take, sir? In HR or in GP, do you take anything like that?   (ओके। और कौन सा मटेरियल लेते हैं सर आप? एच आर में या जी पी में, ऐसा कुछ लेते हैं?)\n[152s] CUSTOMER: No no, for now we only take this, CR.   (नहीं नहीं, अभी तो यही लेते हैं, सी आर।)\n[155s] AGENT: You only take CR, right? Okay.   (सी आर ही लेते हैं ना? ठीक है।)\n[156s] CUSTOMER: Yes.   (हां।)\n[157s] AGENT: That's fine. I'll give you the rate. And which brand's material do you take?   (चलेगा। आपको मैं ना रेट दे देता हूं। और कौन सा ब्रांड का आप मटेरियल लेते हो?)\n[160s] CUSTOMER: No, we don't take any specific brand as such right now. We take it through a dealer, whatever is available with them, we take that.   (नहीं, अभी ऐसा कुछ ब्रांड तो लेते नहीं हैं। अभी हम डीलर के थ्रू लेते हैं, जो उन पर अवेलेबिलिटी होती है वो लेते हैं हम।)\n[166s] AGENT: Which one, which one? Do you take Tata's, do you take SAIL's, which one is it?   (कौन से, कौन सा टाटा का लेते हो, सेल का लेते हो, कौन सा है?)\n[169s] CUSTOMER: No, I don't have an idea about that, sir. I'll check once and let you know.   (नहीं, ऐसा मुझे आईडिया नहीं है सर। मैं एक बार चेक करके बताता हूं आपको।)\n[172s] AGENT: Okay. Mostly it will be mixed then if you keep taking from trading... from a trader.   (अच्छा। मोस्टली तो मिक्स ही रहेगा फिर आप ट्रेडिंग से... ट्रेडर से लेते रहोगे तो।)\n[176s] CUSTOMER: Yes.   (हां।)\n[177s] AGENT: Okay. That's fine, I will quote you for JSW, whatever the best price is, and I'll tell you the next steps. I will ping you on WhatsApp, sir.   (ठीक है। चलेगा, मैं आपको जे एस डब्ल्यू का मैं आपको कोट कर देता हूं, जो बेस्ट प्राइस रहेगा और आपको मैं आगे का बता देता हूं। मैं आपको व्हाट्सएप पे पिंग करता हूं सर।)\n[183s] CUSTOMER: Okay.   (ठीक है।)\n[184s] AGENT: Your name?   (आपका नाम?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 58,
  "connected": 1,
  "audio_notes": "clear: There is some minor overlapping speech, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "58 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "After successfully upselling the customer to the 5MT minimum, secure the next step by committing to a specific timeline for the quote (e.g., 'in 10 minutes') to create urgency.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 1.0,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer had a requirement for 1 MT of 0.6mm CRC sheet. The agent identified the customer as a manufacturer and successfully handled the MOQ objection, getting the customer to agree to a quote for the 5 MT minimum. The call ended with the agent promising to send the quote via WhatsApp, without a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Here I can see, here I can see you have entered point six by 1250 by 2500.\", \"comment\": \"Agent correctly referenced the details the customer had submitted on the platform, confirming it was not a cold call.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And how many tons do you require... what is your requirement in tons?\", \"comment\": \"Agent revalidated product (CRC), thickness/width, and quantity, but did not ask for delivery location or timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"And what... are you in trading and what other material do you deal in, sir?\", \"comment\": \"Agent successfully discovered the customer's segment (manufacturing), monthly tonnage, and current brand situation, but missed JSW% and payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will ping you on WhatsApp, sir.\", \"comment\": \"Agent committed to sending a price but failed to state a specific timeline for when the customer would receive the quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not re-pitch the portfolio; the only other product mentioned was a relevant cross-sell question based on the customer's segment.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After successfully upselling the customer to the 5MT minimum, secure the next step by committing to a specific timeline for the quote (e.g., 'in 10 minutes') to create urgency.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": 1, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer had a requirement for 1 MT of 0.6mm CRC sheet. The agent identified the customer as a manufacturer and successfully handled the MOQ objection, getting the customer to agree to a quote for the 5 MT minimum. The call ended with the agent promising to send the quote via WhatsApp, without a specific timeline.\"}",
  "error": null,
  "latency_ms": 43890,
  "input_tokens": 4857,
  "output_tokens": 730,
  "created_at": "2026-09-25 12:03:57",
  "sentiment": "negative",
  "sentiment_score": -0.255,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 11,
  "lex_hits": 22,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.731,
  "agent_talk_sec": 114.7,
  "customer_talk_sec": 42.2,
  "dead_air_sec": 72.1,
  "longest_monologue_sec": 44.0,
  "agent_wpm": 192.0,
  "interruptions": 0,
  "agent_turns": 30,
  "customer_turns": 28,
  "discovery_qs": 21,
  "words_agent": 367,
  "words_customer": 187,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178963473952",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.98,
      "end_s": 5.38,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 1,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 9.6,
      "text_en": "Hello, uh good afternoon sir, Ronak Mehta speaking from JSW One.",
      "text_native": "हॅलो, अह गुड आफ्टरनून सर, रोनक मेहता बात कर रहा हूं JSW One से।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.07,
      "end_s": 10.63,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.1,
      "end_s": 14.0,
      "text_en": "Sir, you were searching for a product, do you have any requirement right now?",
      "text_native": "सर, प्रोडक्ट अह सर्च कर रहे थे, कुछ रिक्वायरमेंट आ रही है आपको अभी?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 5,
      "speaker": "customer",
      "start_s": 14.6,
      "end_s": 15.2,
      "text_en": "In material?",
      "text_native": "मटेरियल में?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 6,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 18.2,
      "text_en": "I had put a requirement for that CRC sheet in it.",
      "text_native": "मैंने उसमें वो CRC शीट के लिए रिक्वायरमेंट डाली थी मैंने।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.4,
      "end_s": 20.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 8,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 22.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 9,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 24.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 10,
      "speaker": "customer",
      "start_s": 25.4,
      "end_s": 25.8,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 11,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 26.4,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.4,
      "end_s": 27.2,
      "text_en": "Are you getting my voice now?",
      "text_native": "अभी आवाज आ रही है?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 29.6,
      "text_en": "I can hear you. What thickness do you need, sir?",
      "text_native": "आवाज आ रही है। थिकनेस कितनी चाहिए आपको सर?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 30.6,
      "text_en": "Point six.",
      "text_native": "पॉइंट सिक्स।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 15,
      "speaker": "agent",
      "start_s": 31.2,
      "end_s": 32.8,
      "text_en": "In point six. And what will be the width?",
      "text_native": "पॉइंट सिक्स में। और विड्थ कितनी रहेगी?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 35.8,
      "text_en": "Width uh, do I have to get it split or will the full sheet come?",
      "text_native": "विड्थ अह स्प्लिट करानी है कि मतलब पूरी शीट ही आएगी?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 38.2,
      "text_en": "What do you need? Do you need a coil or what do you need, sir?",
      "text_native": "आपको क्या चाहिए? कॉइल चाहिए आपको या क्या चाहिए आपको सर?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.4,
      "end_s": 41.8,
      "text_en": "I don't need a coil, actually I had to get it split. So it's okay, that 1200 mm sheet that comes.",
      "text_native": "कॉइल नहीं चाहिए, वैसे तो मैं स्प्लिट करानी थी। तो कोई नहीं, वो बारह सौ एम एम की जो शीट आती है ना।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 19,
      "speaker": "agent",
      "start_s": 42.2,
      "end_s": 44.8,
      "text_en": "We can provide both, sir. Do you need a sheet in 1250 or do you need a coil?",
      "text_native": "हम दोनों भी दे सकते हैं सर। आपको बारह सौ पचास में शीट चाहिए या कॉइल चाहिए आपको?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 46.8,
      "text_en": "I need a coil in 61 mm.",
      "text_native": "कॉइल चाहिए मुझे सिक्सटी वन एम एम में।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 21,
      "speaker": "agent",
      "start_s": 47.6,
      "end_s": 48.0,
      "text_en": "Sixty one...",
      "text_native": "सिक्सटी वन..."
    },
    {
      "ucid": "21112178963473952",
      "idx": 22,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 49.4,
      "text_en": "If it's a coil.",
      "text_native": "अगर कॉइल होगी तो।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 23,
      "speaker": "agent",
      "start_s": 50.0,
      "end_s": 54.4,
      "text_en": "The thickness is point six, sir, 1250 is the width. Okay? And you had entered 2500 as the length here, sir.",
      "text_native": "थिकनेस तो पॉइंट सिक्स है सर, बारह सौ पचास विड्थ है। ओके? और आपने पच्चीस सौ डाल रखा था सर यहां पे लेंथ।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 24,
      "speaker": "customer",
      "start_s": 54.8,
      "end_s": 59.2,
      "text_en": "Sheet length length 2500 no no, I wouldn't have entered 2500, sir. I must have entered the length as 1200.",
      "text_native": "शीट लेंथ लेंथ पच्चीस सौ नहीं नहीं पच्चीस सौ नहीं डाली होगी सर। लेंथ बारह सौ डाली होगी मैंने।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 25,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 103.2,
      "text_en": "Width 1250... Here I can see, here I can see you have entered point six by 1250 by 2500.",
      "text_native": "विड्थ बारह सौ पचास... यहां पे आप दिख रहा है मुझे, यहां पे आप दिख रहा है मुझे आपने डाला है पॉइंट सिक्स बाय बारह सौ पचास बाय पच्चीस सौ।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 26,
      "speaker": "customer",
      "start_s": 103.2,
      "end_s": 104.4,
      "text_en": "And this point seven five...",
      "text_native": "और ये पॉइंट सेवन फाइव..."
    },
    {
      "ucid": "21112178963473952",
      "idx": 27,
      "speaker": "agent",
      "start_s": 104.4,
      "end_s": 106.4,
      "text_en": "Sir, we won't do it in such a low MOQ, minimum five tons...",
      "text_native": "सर इतना लो एम ओ क्यू में नहीं करेंगे, मिनिमम पांच टन..."
    },
    {
      "ucid": "21112178963473952",
      "idx": 28,
      "speaker": "customer",
      "start_s": 106.4,
      "end_s": 108.2,
      "text_en": "Okay okay okay okay, 2500.",
      "text_native": "ठीक ठीक ठीक ठीक, पच्चीस सौ।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 29,
      "speaker": "agent",
      "start_s": 108.6,
      "end_s": 109.0,
      "text_en": "2500?",
      "text_native": "पच्चीस सौ?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 30,
      "speaker": "agent",
      "start_s": 109.4,
      "end_s": 111.2,
      "text_en": "And how many tons do you require... what is your requirement in tons?",
      "text_native": "और कितना टन की रिक्वायर... कितना टन की रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 31,
      "speaker": "customer",
      "start_s": 111.4,
      "end_s": 113.2,
      "text_en": "We need one ton per month.",
      "text_native": "एक टन पर मंथ लगता है हमारे पास।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 32,
      "speaker": "agent",
      "start_s": 113.4,
      "end_s": 115.2,
      "text_en": "One ton per month. And what is the requirement right now?",
      "text_native": "एक टन पर मंथ। और अभी कितना रिक्वायरमेंट है?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 33,
      "speaker": "customer",
      "start_s": 115.4,
      "end_s": 116.6,
      "text_en": "We'll take one ton for now.",
      "text_native": "अभी एक टन ही ले लेंगे।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 34,
      "speaker": "agent",
      "start_s": 116.8,
      "end_s": 117.2,
      "text_en": "How much?",
      "text_native": "कितना?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 35,
      "speaker": "customer",
      "start_s": 117.4,
      "end_s": 118.4,
      "text_en": "One ton, one ton.",
      "text_native": "एक टन, वन टन।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 36,
      "speaker": "agent",
      "start_s": 118.8,
      "end_s": 122.0,
      "text_en": "One ton is very low, sir. Our minimum MOQ is five tons, sir.",
      "text_native": "वन टन तो बहुत लो है सर। हमारा मिनिमम पांच टन का एम ओ क्यू है सर।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 37,
      "speaker": "customer",
      "start_s": 122.4,
      "end_s": 124.0,
      "text_en": "Okay, there was no such mention in it.",
      "text_native": "अच्छा, उसमें ऐसा कोई मेंशन नहीं था।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 38,
      "speaker": "agent",
      "start_s": 124.2,
      "end_s": 128.4,
      "text_en": "Yes, I am telling you. Our minimum MOQ is five tons. So anyway you need thirty tons... so for now ten... make it for five tons.",
      "text_native": "हां, मैं आपको बता रहा हूं। पांच टन का हमारा मिनिमम एम ओ क्यू है। तो अभी आपको वैसे भी तीस टन... तो अभी दस... पांच टन का कर लीजिए ना।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 39,
      "speaker": "customer",
      "start_s": 128.4,
      "end_s": 132.0,
      "text_en": "You quote me the rate for five tons, I'll see about taking five tons.",
      "text_native": "आप मुझे पांच टन के हिसाब से रेट कोट कर दो, मैं देखता हूं पांच टन का लेके।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 40,
      "speaker": "agent",
      "start_s": 132.4,
      "end_s": 137.0,
      "text_en": "Okay. Because if you start with five tons, then your transaction will start with us at JSW, directly.",
      "text_native": "ठीक है। क्योंकि आप पांच टन से स्टार्ट करेंगे ना, तो कैसे कि आपका ट्रांजैक्शन स्टार्ट हो जाएगा जे एस डब्ल्यू के साथ हमारा, डायरेक्टली।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 41,
      "speaker": "customer",
      "start_s": 137.2,
      "end_s": 137.8,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 42,
      "speaker": "agent",
      "start_s": 138.0,
      "end_s": 143.4,
      "text_en": "Yes. So for the rest, you can do your procurement accordingly for the future. However much material you need.",
      "text_native": "यस। तो बाकी आप अकॉर्डिंगली आप प्रोक्योरमेंट आप कर सकते हो आगे का। जितना भी आपको चाहिए मटेरियल।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 43,
      "speaker": "agent",
      "start_s": 144.0,
      "end_s": 147.2,
      "text_en": "And what... are you in trading and what other material do you deal in, sir?",
      "text_native": "और आप क्या... आप ट्रेडिंग में है और कौन सा मटेरियल में डील करते हैं सर आप?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 44,
      "speaker": "customer",
      "start_s": 147.4,
      "end_s": 148.4,
      "text_en": "Manufacturing.",
      "text_native": "मैन्युफैक्चरिंग।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 45,
      "speaker": "agent",
      "start_s": 148.4,
      "end_s": 152.0,
      "text_en": "Okay. And what other material do you take, sir? In HR or in GP, do you take anything like that?",
      "text_native": "ओके। और कौन सा मटेरियल लेते हैं सर आप? एच आर में या जी पी में, ऐसा कुछ लेते हैं?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 46,
      "speaker": "customer",
      "start_s": 152.2,
      "end_s": 154.2,
      "text_en": "No no, for now we only take this, CR.",
      "text_native": "नहीं नहीं, अभी तो यही लेते हैं, सी आर।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 47,
      "speaker": "agent",
      "start_s": 154.6,
      "end_s": 155.8,
      "text_en": "You only take CR, right? Okay.",
      "text_native": "सी आर ही लेते हैं ना? ठीक है।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 48,
      "speaker": "customer",
      "start_s": 156.2,
      "end_s": 156.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 49,
      "speaker": "agent",
      "start_s": 156.6,
      "end_s": 160.0,
      "text_en": "That's fine. I'll give you the rate. And which brand's material do you take?",
      "text_native": "चलेगा। आपको मैं ना रेट दे देता हूं। और कौन सा ब्रांड का आप मटेरियल लेते हो?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 50,
      "speaker": "customer",
      "start_s": 160.4,
      "end_s": 165.4,
      "text_en": "No, we don't take any specific brand as such right now. We take it through a dealer, whatever is available with them, we take that.",
      "text_native": "नहीं, अभी ऐसा कुछ ब्रांड तो लेते नहीं हैं। अभी हम डीलर के थ्रू लेते हैं, जो उन पर अवेलेबिलिटी होती है वो लेते हैं हम।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 51,
      "speaker": "agent",
      "start_s": 165.8,
      "end_s": 168.4,
      "text_en": "Which one, which one? Do you take Tata's, do you take SAIL's, which one is it?",
      "text_native": "कौन से, कौन सा टाटा का लेते हो, सेल का लेते हो, कौन सा है?"
    },
    {
      "ucid": "21112178963473952",
      "idx": 52,
      "speaker": "customer",
      "start_s": 168.8,
      "end_s": 171.6,
      "text_en": "No, I don't have an idea about that, sir. I'll check once and let you know.",
      "text_native": "नहीं, ऐसा मुझे आईडिया नहीं है सर। मैं एक बार चेक करके बताता हूं आपको।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 53,
      "speaker": "agent",
      "start_s": 172.0,
      "end_s": 175.2,
      "text_en": "Okay. Mostly it will be mixed then if you keep taking from trading... from a trader.",
      "text_native": "अच्छा। मोस्टली तो मिक्स ही रहेगा फिर आप ट्रेडिंग से... ट्रेडर से लेते रहोगे तो।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 54,
      "speaker": "customer",
      "start_s": 175.6,
      "end_s": 176.0,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 55,
      "speaker": "agent",
      "start_s": 177.0,
      "end_s": 182.8,
      "text_en": "Okay. That's fine, I will quote you for JSW, whatever the best price is, and I'll tell you the next steps. I will ping you on WhatsApp, sir.",
      "text_native": "ठीक है। चलेगा, मैं आपको जे एस डब्ल्यू का मैं आपको कोट कर देता हूं, जो बेस्ट प्राइस रहेगा और आपको मैं आगे का बता देता हूं। मैं आपको व्हाट्सएप पे पिंग करता हूं सर।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 56,
      "speaker": "customer",
      "start_s": 183.0,
      "end_s": 183.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178963473952",
      "idx": 57,
      "speaker": "agent",
      "start_s": 184.2,
      "end_s": 184.8,
      "text_en": "Your name?",
      "text_native": "आपका नाम?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178963473952",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Here I can see, here I can see you have entered point six by 1250 by 2500.",
      "comment": "Agent correctly referenced the details the customer had submitted on the platform, confirming it was not a cold call."
    },
    {
      "ucid": "21112178963473952",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "And how many tons do you require... what is your requirement in tons?",
      "comment": "Agent revalidated product (CRC), thickness/width, and quantity, but did not ask for delivery location or timeline."
    },
    {
      "ucid": "21112178963473952",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "And what... are you in trading and what other material do you deal in, sir?",
      "comment": "Agent successfully discovered the customer's segment (manufacturing), monthly tonnage, and current brand situation, but missed JSW% and payment terms."
    },
    {
      "ucid": "21112178963473952",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I will ping you on WhatsApp, sir.",
      "comment": "Agent committed to sending a price but failed to state a specific timeline for when the customer would receive the quote."
    },
    {
      "ucid": "21112178963473952",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not re-pitch the portfolio; the only other product mentioned was a relevant cross-sell question based on the customer's segment."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}