{
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  "call_date": "2026-09-17",
  "start_time": "2026-09-17 12:32:55",
  "end_time": "2026-09-17 12:33:45",
  "duration_sec": 50,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1af3fa1d13cc8adef853c4e04e0a6b2b.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.872,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[0s] UNKNOWN: Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 1,
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  "audio_notes": "clear: The recording consists only of an automated voicemail message.",
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  "band": "red",
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  "rubric_version": "1.0.0",
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  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
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  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
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  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:55",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
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  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
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    {
      "ucid": "21112178962857541",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 9.53,
      "text_en": "Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.",
      "text_native": "Your call has been forwarded to voicemail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}