{
  "ucid": "21112178962382891",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 11:13:48",
  "end_time": "2026-09-17 11:16:31",
  "duration_sec": 163,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Send_Email",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf8888311aac92a5a559ffb9251b97197.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1645,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962382891__DIAf8888311aac92a5a559ffb9251b97197.mp3",
  "audio_bytes": 438264,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 146.088,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[1s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello, Rupma Industries?   (हेलो, रुपमा इंडस्ट्रीज?)\n[3s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Sir, Anukriti speaking from JSW One.   (सर, अनुकृति बात कर रही हूं JSW One से।)\n[6s] CUSTOMER: Yes, tell me.   (हां जी, बोलिए।)\n[7s] AGENT: Sir, I wanted to know if you have any requirement in HR, GP coil?   (सर, कोई रिक्वायरमेंट है क्या जानना था आपका HR, GP coil में?)\n[10s] CUSTOMER: In GP coil?   (GP coil में?)\n[11s] AGENT: Yes.   (हां।)\n[12s] CUSTOMER: No ma'am, not in GP coil. Which company are you calling from?   (नहीं मैम, GP coil में नहीं था। कौनसी कंपनी से बोल रहे हैं?)\n[14s] AGENT: JSW sir, Jindal Steel.   (JSW सर, जिंदाल स्टील।)\n[16s] CUSTOMER: No no, not JSW. I need material from Asian company.   (नहीं नहीं, JSW नहीं। मुझे Asian कंपनी का माल चाहिए।)\n[18s] AGENT: Which one? Do you use AMNS, sir?   (कौनसे? AMNS का यूज करते हो क्या सर?)\n[20s] CUSTOMER: Yes, not just AMNS, Asian, Asian Viraj.   (हां, AMNS ही नहीं, Asian, Asian Viraj.)\n[22s] AGENT: Okay. Does this come under primary or secondary?   (अच्छा। प्राइमरी है या सेकेंडरी में आता है ये?)\n[24s] CUSTOMER: Yes?   (हां जी?)\n[25s] AGENT: Is it primary or does it come under secondary?   (प्राइमरी है या सेकेंडरी में आता है?)\n[26s] CUSTOMER: Primary.   (प्राइमरी।)\n[27s] AGENT: Okay.   (ओके।)\n[28s] AGENT: Uh sir, is yours a manufacturing unit?   (अह सर, ये आपका मैन्युफैक्चरिंग है क्या?)\n[30s] CUSTOMER: Yes, it's manufacturing.   (हां, मैन्युफैक्चरिंग है।)\n[31s] AGENT: And you use this same make?   (और यही make यूज करते हो आप?)\n[32s] CUSTOMER: Yes?   (हां जी?)\n[33s] AGENT: The make you mentioned, is that the one you use?   (ये जो आपने make बोला वही यूज करते हो क्या?)\n[34s] CUSTOMER: Yes, that one.   (हां, वही।)\n[35s] AGENT: Okay, I will just   (अच्छा, मैं आपको जरा)\n[36s] CUSTOMER: It's because it has a bit of a finish and its line has some shine.   (वो क्या थोड़ा फिनिशिंग आता है और लाइन शाइनिंग आती है उसकी थोड़ी।)\n[38s] AGENT: Okay.   (अच्छा।)\n[39s] CUSTOMER: This our JSW, JSW's material is good, it's not that it isn't, but it's a bit dark, so people prefer it less.   (ये अपने JSW, JSW का माल अच्छा आता है, ऐसी बात नहीं की नहीं, लेकिन वो क्या थोड़ा डार्क जैसा रहता है ना तो लोग थोड़ा कम पसंद करते हैं।)\n[43s] AGENT: I understand.   (समझ गई।)\n[44s] CUSTOMER: Because of our product.   (हमारी प्रोडक्ट की वजह से।)\n[45s] AGENT: I understand.   (समझ गई।)\n[47s] AGENT: Uh and you don't take GI sheets and all, right?   (अह और GI शीट में वगेरा नहीं लेते हो ना आप?)\n[49s] CUSTOMER: No, not GI sheets and all. We take coil to coil.   (नहीं, GI शीट वगेरा नहीं। कॉइल टू कॉइल लेते हैं हम तो।)\n[51s] AGENT: Okay, you take coil to coil.   (अच्छा, कॉइल टू कॉइल लेते हो।)\n[52s] AGENT: Uh, I'll WhatsApp you once. Will you send me the requirement? I'll check if I have it or not.   (अह मैं आपको एक बार WhatsApp करती हूं। मुझे आप रिक्वायरमेंट भेज दोगे? मैं चेक करती हूं अगर है या नहीं मेरे पास।)\n[55s] CUSTOMER: Point five zero, point four zero, six zero runs regularly.   (पॉइंट फाइव जीरो, पॉइंट फोर जीरो, सिक्स जीरो रेगुलर चलता है।)\n[58s] AGENT: Yes.   (हां।)\n[59s] CUSTOMER: Hello?   (हेलो?)\n[60s] AGENT: Yes.   (हां।)\n[60s] CUSTOMER: Point five zero, point four zero, six zero, seven zero.   (पॉइंट फाइव जीरो, पॉइंट फोर जीरो, सिक्स जीरो, सेवन जीरो।)\n[62s] AGENT: Okay.   (अच्छा।)\n[63s] CUSTOMER: Runs regularly. Monthly it goes thirty to thirty-five tons.   (रेगुलर चलता है। महीने जाता है तीस से पैंतीस टन।)\n[65s] AGENT: Okay.   (अच्छा।)\n[65s] CUSTOMER: Per month.   (पर मंथ।)\n[67s] AGENT: Five, six, eight and?   (पांच, छे, आठ और?)\n[68s] CUSTOMER: Four, four, five, six, seven.   (फोर, फोर, फाइव, सिक्स, सेवन।)\n[69s] AGENT: Four, five, six, seven.   (फोर, फाइव, सिक्स, सेवन।)\n[71s] AGENT: And this 1220 or 1250?   (और ये बारह सौ बीस या बारह सौ पचास?)\n[72s] CUSTOMER: Either works. 1220 also runs regularly for us. We set the size for it.   (कोई भी चलता है। बारह सौ बीस भी हमारा रेगुलर चलता है। हम साइज हम सेट कर देते हैं उसको।)\n[75s] CUSTOMER: We get it slitted because of our size requirement.   (उसको क्या है स्लिटिंग करवाते हैं फिर हमारी साइज की वजह से।)\n[77s] AGENT: Okay, I understand, sir. Can you message me the make once? I'll check if I have it or not.   (अच्छा, समझ गई सर। मेरेको आप एक बार make मैसेज कर दोगे क्या? मैं चेक करती हूं है या नहीं मेरे पास।)\n[80s] CUSTOMER: You WhatsApp me, I will message you.   (आप मुझे WhatsApp कीजिए, मैं कर दूंगा आपको मैसेज।)\n[81s] AGENT: Okay, okay. This is my system-generated number. I will WhatsApp you from a different number.   (ठीक है, ठीक है। ये मेरा सिस्टम जनरेटेड नंबर है। मैं WhatsApp पे दूसरे नंबर से करती हूं आपको।)\n[84s] CUSTOMER: Yes, do it from the other number.   (हां, दूसरे नंबर से आप कीजिए मुझे।)\n[85s] AGENT: Okay. Thank you, sir.   (ओके। थैंक यू, सर।)\n[86s] CUSTOMER: Okay, ma'am.   (ओके, मैम।)\n[87s] AGENT: Yes.   (हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 59,
  "connected": 1,
  "audio_notes": "clear: The customer's speech is slightly muffled at times, but generally understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "59 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "When a customer raises a specific quality objection like 'JSW material is too dark', you must counter with a relevant USP (e.g., Test Certificate, trial order) instead of simply agreeing and moving on.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent needs to check if they can source a non-JSW brand (Asian/AMNS) for the customer, as it is not a standard stock item.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent spoke with a manufacturing customer who requires 30-35 MT of GP coil per month. The customer expressed a strong preference for competitor brands (Asian, AMNS) due to a perceived better finish, stating JSW material is 'too dark' for their end product. The agent captured the material specifications and agreed to check if they could source the customer's preferred brand, with a next step to connect via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking from JSW One.\", \"comment\": \"Agent introduced self and company, and the customer's engagement ('Yes, tell me.') served as implicit permission.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to know if you have any requirement in HR, GP coil?\", \"comment\": \"Agent did not lead with a supply or price hook, instead opening directly with a requirement check.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Uh sir, is yours a manufacturing unit? ... AMNS का यूज करते हो क्या सर? ... महीने जाता है तीस से पैंतीस टन।\", \"comment\": \"Agent confirmed the customer is a manufacturer, identified their current supplier (AMNS/Asian), and captured monthly tonnage (30-35 MT).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"समझ गई।\", \"comment\": \"When the customer raised a quality concern ('JSW's material is a bit dark'), the agent did not pitch any relevant USPs like Test Certificates, instead just acknowledging the comment.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"पॉइंट फाइव जीरो, पॉइंट फोर जीरो, सिक्स जीरो रेगुलर चलता है। ... और ये बारह सौ बीस या बारह सौ पचास?\", \"comment\": \"Agent successfully captured the customer's running requirement including thicknesses, width, and monthly quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"मैं आपको एक बार WhatsApp करती हूं। मुझे आप रिक्वायरमेंट भेज दोगे? मैं चेक करती हूं अगर है या नहीं मेरे पास।\", \"comment\": \"Agent established a clear and agreed-upon next step: to connect on WhatsApp to check availability for the customer's requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises a specific quality objection like 'JSW material is too dark', you must counter with a relevant USP (e.g., Test Certificate, trial order) instead of simply agreeing and moving on.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent needs to check if they can source a non-JSW brand (Asian/AMNS) for the customer, as it is not a standard stock item.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"JSW का माल अच्छा आता है, ऐसी बात नहीं की नहीं, लेकिन वो क्या थोड़ा डार्क जैसा रहता है ना तो लोग थोड़ा कम पसंद करते हैं।\", \"response\": \"समझ गई।\"}], \"call_summary\": \"The agent spoke with a manufacturing customer who requires 30-35 MT of GP coil per month. The customer expressed a strong preference for competitor brands (Asian, AMNS) due to a perceived better finish, stating JSW material is 'too dark' for their end product. The agent captured the material specifications and agreed to check if they could source the customer's preferred brand, with a next step to connect via WhatsApp.\"}",
  "error": null,
  "latency_ms": 29842,
  "input_tokens": 4281,
  "output_tokens": 992,
  "created_at": "2026-09-25 12:06:20",
  "sentiment": "positive",
  "sentiment_score": 0.297,
  "sentiment_confidence": "high",
  "pos": 5,
  "neg": 2,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.482,
  "agent_talk_sec": 35.3,
  "customer_talk_sec": 37.9,
  "dead_air_sec": 89.8,
  "longest_monologue_sec": 4.1,
  "agent_wpm": 302.5,
  "interruptions": 0,
  "agent_turns": 31,
  "customer_turns": 28,
  "discovery_qs": 14,
  "words_agent": 178,
  "words_customer": 176,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962382891",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178962382891",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.3,
      "end_s": 1.66,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178962382891",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.83,
      "end_s": 2.2,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178962382891",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 3.06,
      "text_en": "Hello, Rupma Industries?",
      "text_native": "हेलो, रुपमा इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.24,
      "end_s": 3.64,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 5,
      "speaker": "agent",
      "start_s": 3.8,
      "end_s": 5.54,
      "text_en": "Sir, Anukriti speaking from JSW One.",
      "text_native": "सर, अनुकृति बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 6,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.56,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी, बोलिए।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 7,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.4,
      "text_en": "Sir, I wanted to know if you have any requirement in HR, GP coil?",
      "text_native": "सर, कोई रिक्वायरमेंट है क्या जानना था आपका HR, GP coil में?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.2,
      "end_s": 10.88,
      "text_en": "In GP coil?",
      "text_native": "GP coil में?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 9,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 11.46,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 10,
      "speaker": "customer",
      "start_s": 11.78,
      "end_s": 14.2,
      "text_en": "No ma'am, not in GP coil. Which company are you calling from?",
      "text_native": "नहीं मैम, GP coil में नहीं था। कौनसी कंपनी से बोल रहे हैं?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 11,
      "speaker": "agent",
      "start_s": 14.2,
      "end_s": 15.48,
      "text_en": "JSW sir, Jindal Steel.",
      "text_native": "JSW सर, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 12,
      "speaker": "customer",
      "start_s": 15.88,
      "end_s": 18.08,
      "text_en": "No no, not JSW. I need material from Asian company.",
      "text_native": "नहीं नहीं, JSW नहीं। मुझे Asian कंपनी का माल चाहिए।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 13,
      "speaker": "agent",
      "start_s": 18.42,
      "end_s": 19.8,
      "text_en": "Which one? Do you use AMNS, sir?",
      "text_native": "कौनसे? AMNS का यूज करते हो क्या सर?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 14,
      "speaker": "customer",
      "start_s": 19.9,
      "end_s": 22.0,
      "text_en": "Yes, not just AMNS, Asian, Asian Viraj.",
      "text_native": "हां, AMNS ही नहीं, Asian, Asian Viraj."
    },
    {
      "ucid": "21112178962382891",
      "idx": 15,
      "speaker": "agent",
      "start_s": 22.28,
      "end_s": 24.0,
      "text_en": "Okay. Does this come under primary or secondary?",
      "text_native": "अच्छा। प्राइमरी है या सेकेंडरी में आता है ये?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 16,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 24.5,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 17,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 26.0,
      "text_en": "Is it primary or does it come under secondary?",
      "text_native": "प्राइमरी है या सेकेंडरी में आता है?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 18,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 26.8,
      "text_en": "Primary.",
      "text_native": "प्राइमरी।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 19,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 27.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 20,
      "speaker": "agent",
      "start_s": 28.4,
      "end_s": 29.8,
      "text_en": "Uh sir, is yours a manufacturing unit?",
      "text_native": "अह सर, ये आपका मैन्युफैक्चरिंग है क्या?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 21,
      "speaker": "customer",
      "start_s": 29.9,
      "end_s": 30.8,
      "text_en": "Yes, it's manufacturing.",
      "text_native": "हां, मैन्युफैक्चरिंग है।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 22,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 32.2,
      "text_en": "And you use this same make?",
      "text_native": "और यही make यूज करते हो आप?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 23,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 32.6,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 24,
      "speaker": "agent",
      "start_s": 32.7,
      "end_s": 34.2,
      "text_en": "The make you mentioned, is that the one you use?",
      "text_native": "ये जो आपने make बोला वही यूज करते हो क्या?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 25,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 34.9,
      "text_en": "Yes, that one.",
      "text_native": "हां, वही।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 26,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 35.8,
      "text_en": "Okay, I will just",
      "text_native": "अच्छा, मैं आपको जरा"
    },
    {
      "ucid": "21112178962382891",
      "idx": 27,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 38.0,
      "text_en": "It's because it has a bit of a finish and its line has some shine.",
      "text_native": "वो क्या थोड़ा फिनिशिंग आता है और लाइन शाइनिंग आती है उसकी थोड़ी।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 28,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 38.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 29,
      "speaker": "customer",
      "start_s": 38.6,
      "end_s": 43.4,
      "text_en": "This our JSW, JSW's material is good, it's not that it isn't, but it's a bit dark, so people prefer it less.",
      "text_native": "ये अपने JSW, JSW का माल अच्छा आता है, ऐसी बात नहीं की नहीं, लेकिन वो क्या थोड़ा डार्क जैसा रहता है ना तो लोग थोड़ा कम पसंद करते हैं।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 30,
      "speaker": "agent",
      "start_s": 43.4,
      "end_s": 43.9,
      "text_en": "I understand.",
      "text_native": "समझ गई।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 31,
      "speaker": "customer",
      "start_s": 44.2,
      "end_s": 45.2,
      "text_en": "Because of our product.",
      "text_native": "हमारी प्रोडक्ट की वजह से।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 32,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 45.9,
      "text_en": "I understand.",
      "text_native": "समझ गई।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 33,
      "speaker": "agent",
      "start_s": 46.6,
      "end_s": 48.4,
      "text_en": "Uh and you don't take GI sheets and all, right?",
      "text_native": "अह और GI शीट में वगेरा नहीं लेते हो ना आप?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 34,
      "speaker": "customer",
      "start_s": 48.7,
      "end_s": 50.6,
      "text_en": "No, not GI sheets and all. We take coil to coil.",
      "text_native": "नहीं, GI शीट वगेरा नहीं। कॉइल टू कॉइल लेते हैं हम तो।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 35,
      "speaker": "agent",
      "start_s": 50.7,
      "end_s": 51.6,
      "text_en": "Okay, you take coil to coil.",
      "text_native": "अच्छा, कॉइल टू कॉइल लेते हो।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 36,
      "speaker": "agent",
      "start_s": 52.2,
      "end_s": 55.4,
      "text_en": "Uh, I'll WhatsApp you once. Will you send me the requirement? I'll check if I have it or not.",
      "text_native": "अह मैं आपको एक बार WhatsApp करती हूं। मुझे आप रिक्वायरमेंट भेज दोगे? मैं चेक करती हूं अगर है या नहीं मेरे पास।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 37,
      "speaker": "customer",
      "start_s": 55.4,
      "end_s": 57.4,
      "text_en": "Point five zero, point four zero, six zero runs regularly.",
      "text_native": "पॉइंट फाइव जीरो, पॉइंट फोर जीरो, सिक्स जीरो रेगुलर चलता है।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 38,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 58.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 39,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 59.6,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 40,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 60.1,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 41,
      "speaker": "customer",
      "start_s": 60.2,
      "end_s": 62.0,
      "text_en": "Point five zero, point four zero, six zero, seven zero.",
      "text_native": "पॉइंट फाइव जीरो, पॉइंट फोर जीरो, सिक्स जीरो, सेवन जीरो।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 42,
      "speaker": "agent",
      "start_s": 62.2,
      "end_s": 62.6,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 43,
      "speaker": "customer",
      "start_s": 62.6,
      "end_s": 64.8,
      "text_en": "Runs regularly. Monthly it goes thirty to thirty-five tons.",
      "text_native": "रेगुलर चलता है। महीने जाता है तीस से पैंतीस टन।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 44,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 65.3,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 45,
      "speaker": "customer",
      "start_s": 65.4,
      "end_s": 65.8,
      "text_en": "Per month.",
      "text_native": "पर मंथ।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 46,
      "speaker": "agent",
      "start_s": 66.6,
      "end_s": 67.6,
      "text_en": "Five, six, eight and?",
      "text_native": "पांच, छे, आठ और?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 47,
      "speaker": "customer",
      "start_s": 67.8,
      "end_s": 69.2,
      "text_en": "Four, four, five, six, seven.",
      "text_native": "फोर, फोर, फाइव, सिक्स, सेवन।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 48,
      "speaker": "agent",
      "start_s": 69.4,
      "end_s": 70.2,
      "text_en": "Four, five, six, seven.",
      "text_native": "फोर, फाइव, सिक्स, सेवन।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 49,
      "speaker": "agent",
      "start_s": 70.6,
      "end_s": 71.8,
      "text_en": "And this 1220 or 1250?",
      "text_native": "और ये बारह सौ बीस या बारह सौ पचास?"
    },
    {
      "ucid": "21112178962382891",
      "idx": 50,
      "speaker": "customer",
      "start_s": 71.9,
      "end_s": 74.4,
      "text_en": "Either works. 1220 also runs regularly for us. We set the size for it.",
      "text_native": "कोई भी चलता है। बारह सौ बीस भी हमारा रेगुलर चलता है। हम साइज हम सेट कर देते हैं उसको।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 51,
      "speaker": "customer",
      "start_s": 74.8,
      "end_s": 76.6,
      "text_en": "We get it slitted because of our size requirement.",
      "text_native": "उसको क्या है स्लिटिंग करवाते हैं फिर हमारी साइज की वजह से।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 52,
      "speaker": "agent",
      "start_s": 76.7,
      "end_s": 79.6,
      "text_en": "Okay, I understand, sir. Can you message me the make once? I'll check if I have it or not.",
      "text_native": "अच्छा, समझ गई सर। मेरेको आप एक बार make मैसेज कर दोगे क्या? मैं चेक करती हूं है या नहीं मेरे पास।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 53,
      "speaker": "customer",
      "start_s": 79.6,
      "end_s": 81.2,
      "text_en": "You WhatsApp me, I will message you.",
      "text_native": "आप मुझे WhatsApp कीजिए, मैं कर दूंगा आपको मैसेज।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 54,
      "speaker": "agent",
      "start_s": 81.2,
      "end_s": 84.2,
      "text_en": "Okay, okay. This is my system-generated number. I will WhatsApp you from a different number.",
      "text_native": "ठीक है, ठीक है। ये मेरा सिस्टम जनरेटेड नंबर है। मैं WhatsApp पे दूसरे नंबर से करती हूं आपको।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 55,
      "speaker": "customer",
      "start_s": 84.2,
      "end_s": 85.4,
      "text_en": "Yes, do it from the other number.",
      "text_native": "हां, दूसरे नंबर से आप कीजिए मुझे।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 56,
      "speaker": "agent",
      "start_s": 85.4,
      "end_s": 86.4,
      "text_en": "Okay. Thank you, sir.",
      "text_native": "ओके। थैंक यू, सर।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 57,
      "speaker": "customer",
      "start_s": 86.4,
      "end_s": 87.2,
      "text_en": "Okay, ma'am.",
      "text_native": "ओके, मैम।"
    },
    {
      "ucid": "21112178962382891",
      "idx": 58,
      "speaker": "agent",
      "start_s": 87.4,
      "end_s": 87.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962382891",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, Anukriti speaking from JSW One.",
      "comment": "Agent introduced self and company, and the customer's engagement ('Yes, tell me.') served as implicit permission."
    },
    {
      "ucid": "21112178962382891",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to know if you have any requirement in HR, GP coil?",
      "comment": "Agent did not lead with a supply or price hook, instead opening directly with a requirement check."
    },
    {
      "ucid": "21112178962382891",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "Uh sir, is yours a manufacturing unit? ... AMNS का यूज करते हो क्या सर? ... महीने जाता है तीस से पैंतीस टन।",
      "comment": "Agent confirmed the customer is a manufacturer, identified their current supplier (AMNS/Asian), and captured monthly tonnage (30-35 MT)."
    },
    {
      "ucid": "21112178962382891",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "समझ गई।",
      "comment": "When the customer raised a quality concern ('JSW's material is a bit dark'), the agent did not pitch any relevant USPs like Test Certificates, instead just acknowledging the comment."
    },
    {
      "ucid": "21112178962382891",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "पॉइंट फाइव जीरो, पॉइंट फोर जीरो, सिक्स जीरो रेगुलर चलता है। ... और ये बारह सौ बीस या बारह सौ पचास?",
      "comment": "Agent successfully captured the customer's running requirement including thicknesses, width, and monthly quantity."
    },
    {
      "ucid": "21112178962382891",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "मैं आपको एक बार WhatsApp करती हूं। मुझे आप रिक्वायरमेंट भेज दोगे? मैं चेक करती हूं अगर है या नहीं मेरे पास।",
      "comment": "Agent established a clear and agreed-upon next step: to connect on WhatsApp to check availability for the customer's requirement."
    }
  ],
  "objections": [
    {
      "ucid": "21112178962382891",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "JSW का माल अच्छा आता है, ऐसी बात नहीं की नहीं, लेकिन वो क्या थोड़ा डार्क जैसा रहता है ना तो लोग थोड़ा कम पसंद करते हैं।",
      "response": "समझ गई।"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}