{ "ucid": "21112178962381751", "call_date": "2026-09-17", "start_time": "2026-09-17 11:13:37", "end_time": "2026-09-17 11:18:55", "duration_sec": 318, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "Does_not_deal_Steel", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5987b961e32cf73446da9e698f584218.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1646, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962381751__DIA5987b961e32cf73446da9e698f584218.mp3", "audio_bytes": 892728, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 297.576, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] AGENT: Hello, I am speaking from the JSW One platform. (નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.)\n[5s] CUSTOMER: Hello? (हॅलो?)\n[6s] UNKNOWN: from [inaudible] foundation.\n[7s] CUSTOMER: Yes? (हां?)\n[7s] AGENT: Kaushik ji, very good morning. This is Sudip calling from JSW One. (कौशिक जी, वेरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One से।)\n[10s] CUSTOMER: From where? (कहां से?)\n[10s] AGENT: From JSW One, sir. (JSW One से सर।)\n[12s] CUSTOMER: Yes, tell me. Tell me, sir. (हां बोलो। बोलो सर।)\n[13s] AGENT: Your company was registered on our portal, sir, for the Gandhinagar, Gujarat location. (आपका कंपनी रजिस्टर हुआ था सर पोर्टल पर हमारे, गांधीनगर लोकेशन गुजरात के लिए।)\n[16s] CUSTOMER: Yes. (हां।)\n[17s] AGENT: Do you have any requirement in CR 2, sir? CR1, CR? (CR 2 में कुछ रिक्वायरमेंट है सर आपको? CR1, CR?)\n[19s] CUSTOMER: In CR, what is the rate for .30? (CR में .30 क्या रेट पड़ता है?)\n[21s] AGENT: Do you need it in CR1, sir? Do you need it in CR2? (CR1 में चाहिए सर? CR2 में चाहिए आपको?)\n[23s] CUSTOMER: In CR1, 2, we make safes and cupboards. (CR1, 2 में हम तिजोरी कबाट बनाते हैं।)\n[25s] AGENT: Okay. What is the thickness, sir? (अच्छा। क्या थिकनेस है सर?)\n[26s] CUSTOMER: .30 mm.\n[28s] AGENT: Okay. And the sheet size? (ओके। और शीट का साइज?)\n[29s] CUSTOMER: Six and a half by four. (साढ़े छे चार।)\n[31s] AGENT: Four by six and a half. Okay. The one that is 1250 by. Okay. (चार बाय साढ़े छे। ओके। बारह सौ पचास बाय जो है वो। ओके।)\n[34s] CUSTOMER: Yes, the packet that comes is six and a half by four. (हां पैकेट आता है साढ़े छे चार का वो।)\n[36s] AGENT: Understood. Four means 1250, six and a half is above that. Right? (समझ गया। चार मतलब बारह सौ पचास हो गया, साढ़े छे उसके ऊपर हो गया। है ना?)\n[39s] CUSTOMER: Yes. Yes. (हां। हां।)\n[40s] AGENT: How much quantity do you need, sir? (कितना क्वांटिटी लगता है सर आपको?)\n[42s] CUSTOMER: We take a load of two-three tons, filling up the truck. We have our own truck, we take two-three tons. (दो-तीन टन गाड़ी भर के लेते हैं लोड हमारा। खुद की गाड़ी है, दो-तीन टन भर के ले जाते हैं।)\n[45s] AGENT: Sir, we have an MOQ, for a single size it's five tons. (सर हमारा है ना MOQ है, सिंगल साइज में फाइव टन।)\n[48s] AGENT: You need how much, two and a half to three tons? (आपको कितना, ढाई-तीन टन लगता है क्या?)\n[49s] CUSTOMER: Yes, two and a half to three tons, two and a half to three tons. (हां, ढाई-तीन टन, ढाई-तीन टन।)\n[50s] AGENT: Okay. Packet (ठीक है। पैकेट)\n[52s] CUSTOMER: Whether a packet comes or you can cut it from your coil. (पैकेट आवे के भले आपके कोइल से काट के दो।)\n[54s] AGENT: I will give it to you only after cutting the coil. And in this too, if it's a lower thickness, it's necessary for you to take pallet packing, sir, otherwise the material will get damaged in transport. (मैं कोइल कट ही करके दूंगा आपको। और इसमें भी अगर लोअर थिकनेस है इसके लिए पैलेट पैकिंग लेना जरूरी है आपको सर, नहीं तो मटेरियल डैमेज हो जाएगा ट्रांसपोर्ट में।)\n[59s] CUSTOMER: Where does yours come from? (कहां से आता है आपका?)\n[60s] AGENT: I'll have to check that once, we get it done from Ahmedabad, sir. Which company's do you take? (ये तो अभी एक बार चेक करूंगा, अहमदाबाद से करवाते हैं सर हम। आप कौनसे कंपनी का लेते हो?)\n[63s] CUSTOMER: What is the rate? What, what is the rate? (रेट क्या पड़ता है? रेट रेट क्या पड़ता है?)\n[65s] AGENT: I will tell you the rate, I'll have to raise an inquiry in the system. You tell me this thing, you, which company's do you take currently? (मैं रेट आपको बताता हूं ना, मेरेको सिस्टम में इन्क्वायरी लेना पड़ेगा। आप मेरेको ये चीज बताओ, आप ये, आप कौनसे कंपनी का लेते हो फिलहाल?)\n[69s] CUSTOMER: We don't look at the company's parents, we just look at the price. (हमारे कंपनी कोई मां-बाप नहीं देखते, अपने तो भाव देखते हैं।)\n[72s] AGENT: You look at the price, meaning any prime grade works for you, right? (प्राइस देखते हो, मतलब कोई भी प्राइम में चलता है आपको, है ना?)\n[74s] CUSTOMER: Yes, in prime coil also any company will do, from the company... People mostly bring JSW for one. (हां, प्राइम कोइल में पण कोई भी कंपनी हो, कंपनी से कोई... लोग ज्यादातर JSW लाते हैं एक तो।)\n[77s] AGENT: Yes, meaning that, be it JSW, SAIL, Tata... (हां मतलब वही, JSW हो, SAIL हो, टाटा हो...)\n[79s] CUSTOMER: Yes, they sell JSW more. Yes. Tata, JSW, then there's this ArcelorMittal's AMNS that comes. (हां JSW ज्यादा बेचते हैं। हां। टाटा, JSW, वो फिर ये आर्सेलर मित्तल की AMNS का आता है।)\n[82s] AGENT: Yes, AMNS also works. Okay, great. Understood. I'll see what I can do, sir. The delivery is in Gandhinagar itself, right? (हां AMNS भी चलता है। ओके, बढ़िया। समझ गया। मैं देखता हूं सर मेरे पास क्या हो जाएगा। डिलीवरी गांधीनगर में ही है ना?)\n[86s] CUSTOMER: Dehgam, Dehgam. Near Gandhinagar, Dehgam. (देगाम, देगाम। गांधीनगर के पास में देगाम।)\n[88s] AGENT: In the GIDC of this Sardar Shopping Center? (ये सरदार शॉपिंग सेंटर की GIDC में?)\n[89s] CUSTOMER: Yes, that is, that's my shop, my office. (हां, वो यानी कि वो दुकान है, ऑफिस है मेरी।)\n[92s] AGENT: Okay. I understood Dehgam. What delivery address should I consider? This GIDC... (अच्छा। देगाम तो समझ गया मैं। डिलीवरी एड्रेस क्या कंसीडर करूं? ये GIDC...)\n[94s] CUSTOMER: Just that Dehgam, Dehgam, just write Dehgam as the address. (वही देगाम ही, देगाम, देगाम ही एड्रेस लिखो न खाली।)\n[97s] AGENT: I'll take it as Dehgam then. Okay? I will send you the quotation in fifteen-twenty minutes, in half an hour, sir. (देगाम ही लेता हूं फिर मैं। ओके? मैं आपको है ना सर, पंद्रह-बीस मिनट में, आधे घंटे में कोटेशन भेजता हूं सर मैं।)\n[101s] CUSTOMER: Send it. (भेजो।)\n[101s] AGENT: Payment terms will be 100% advance, sir, against PI. Will that work? (पेमेंट टर्म्स हंड्रेड परसेंट एडवांस रहेगा सर अगेंस्ट पीआई। चलेगा ना?)\n[103s] CUSTOMER: It will be advance, sir? Brother, I don't know you. (एडवांस रहेगा सर, भैया मैं आपको पहचानता नहीं हूं।)\n[105s] AGENT: Hmm hmm. No but (हम्म हम्म। नहीं बट)\n[106s] CUSTOMER: Ahmedabad, listen to me. You'll say from Ahmedabad, my truck will go. With the truck, if you say, I will give a cheque. And if you say, I will do an NEFT at that very moment. If the rate is settled for me. (अहमदाबाद, मेरी बात सुनो। आप अहमदाबाद से बोलोगे, मेरी गाड़ी जाएगी। गाड़ी के साथ आप बोलोगे चेक दे दूंगा मैं। अने आप बोलोगे तो एनईएफटी उसी वक्त कर दूंगा मैं। मेरे को रेट में सेटिंग हुआ तो।)\n[112s] AGENT: Okay, first I'll give you the price, then we'll talk. (चलो मैं पहले आपको प्राइस तो देता हूं, फिर बाद में बात करते हैं।)\n[114s] CUSTOMER: Yes, because look, I don't know you, understand my point. My truck will be placed there and it will be loaded, you'll get the payment at that very moment, the truck will leave later, that's the way. (हां, क्योंकि देखो, मैं आपको पहचानता नहीं हूं, समझो मेरी बात। मेरी गाड़ी लगेगी वहां पे और उसमें लोड होगा, आपको पेमेंट उसी वक्त, गाड़ी बाद में, बाद में निकालने का वही।)\n[118s] AGENT: When I send you the mail, it will have all my details, the company's (मैं आपको, मैं आपको जब मेल भेजूंगा ना, उसमें सारी मेरी डिटेल्स आएंगी आपको, कंपनी का)\n[121s] CUSTOMER: It's not about the details, all that comes, brother. But my truck will be placed there and it will be loaded, you'll get the payment at that very moment, the truck will leave later, that's the way. (वो भले डिटेल्स का ऐसा नहीं है, सब आती है भैया। पर मेरी गाड़ी लगेगी वहां पे और उसमें लोड होगा, आपको पेमेंट उसी वक्त, गाड़ी बाद में, बाद में निकालने का वही।)\n[125s] AGENT: Sir, we provide the delivery ourselves, sir, placing your own truck is not allowed in the company. (सर, हम खुद डिलीवरी देते हैं सर, गाड़ी लगाना अलाउड नहीं है कंपनी में।)\n[128s] CUSTOMER: Huh? (हैं?)\n[128s] AGENT: We provide the delivery ourselves, our truck will be used. That's why I'm delivery (हम डिलीवरी खुद देते हैं, हमारी गाड़ी लगेगी। इसीलिए तो मैं डिलीवरी)\n[130s] CUSTOMER: So then use yours, so then use yours, it won't make a difference. But I don't know you, brother. How can I make the payment? It's not one rupee or ten rupees that I can give you. (अरे तो तुम्हारी, अरे तो तुम्हारी लगाओ, कोई फर्क नहीं पड़ेगा। पर मैं आपको पहचानता नहीं हूं ना भैया। पेमेंट मैं कैसे कर दूंगा? एक रुपया तो है नहीं के दस रुपये का मैं कर दूंगा आपको।)\n[135s] AGENT: [chuckles]\n[136s] CUSTOMER: Look, I'll speak straight, there's a lot of fraud going on right now. You also recognize, you also know how much fraud is happening now. Just now I got a price from Amethi for ply, it's for my furniture, for ply. He sent a rate of ten rupees per foot. Then I made an inquiry there, and my craftsmen are from there only, from UP. So they said this company doesn't even exist. (देखो मैं स्ट्रेट बोलता हूं, अभी फ्रॉड बहुत चलता है। आप भी पहचानते, आप भी जानते हो के फ्रॉड कितना चलता है अभी। अभी मेरेको अमेठी से भाव आया था प्लाई का, मेरे फर्नीचर का ही है, प्लाई का। दस रुपये फुट का रेट उसने डाल के भेजा उसने। फिर मैंने इन्क्वायरी करवाई वहां पर, तो वो मेरे कारीगर उधर के ही हैं, यूपी के। तो बोला ये कंपनी कोई है ही नहीं।)\n[147s] AGENT: Oh, that happened? (अच्छा, ऐसा हुआ?)\n[148s] CUSTOMER: Tell me. Now what to say, whom to catch? I even told him, you unload the material here and take the cash. (बोलो। अब क्या कहने का, किसको पकड़ने का? मैंने उसको भी बोला तू मेरे यहां पे माल उतार दे और पैसा ले जा रोकड़ा।)\n[151s] AGENT: Okay. (ठीक है।)\n[152s] CUSTOMER: What else would I say? (और क्या बोलूंगा मैं?)\n[152s] AGENT: In that case, we don't proceed further. (वो केस में फिर आगे नहीं प्रोसीड करते अपन।)\n[154s] CUSTOMER: But what I mean is now, now on Facebook there are so many traders and so many fraud calls also come, so whom to consider right and whom to consider wrong? (पर कहने का मतलब अभी, अभी क्या फेसबुक पे इतने चलते हैं ना व्यापारी और इतने कॉल भी आते हैं फ्रॉड, तो किसको सही समझो और किसको गलत समझो?)\n[159s] AGENT: Your point is completely valid. If you want, you can also send the requirement through our app or website. (आपका पॉइंट सारा वैलिड है। आप चाहिए तो हमारे ऐप नहीं तो वेबसाइट के थ्रू भी रिक्वायरमेंट भेज सकते हो।)\n[162s] CUSTOMER: Oh, that's correct, what you're saying, but for us, the material here... we have genuine traders, we mostly get the material without, for us, without a bill. (अरे वो बराबर है आपकी बात है, पर अपने तो क्या माल यहां पे, हमारे तो क्या जेन्युइन व्यापारी होते हैं, हम ज्यादातर क्या विदाउट मिल जाता माल, हमको बिल बिगर।)\n[167s] AGENT: Are you saying without GST? (विदाउट जीएसटी बोल रहे हो क्या आप?)\n[169s] CUSTOMER: Yes, people give it without a bill too. (हां, विदाउट बिल में भी देते हैं लोग।)\n[170s] AGENT: No no sir, we are working with a company. (नहीं नहीं सर, अपना कंपनी के साथ काम हो रहा है।)\n[172s] CUSTOMER: You may be working with a company, but here in Gujarat, a lot of this happens. (वो आपका तो कंपनी के साथ हो रहा है, पर इधर गुजरात में बहुत सारा ऐसा चलता है।)\n[175s] AGENT: Okay. Shivam ji, no problem, okay, no problem. Okay, thank you. (ठीक है। शिवम जी, कोई बात नहीं, चलो, कोई बात नहीं। ठीक है, थैंक यू।)\n[178s] CUSTOMER: You check and tell me. (आप चेक करके बोलो।)", "language": "Hindi", "languages": "[\"Hindi\", \"Gujarati\", \"English\"]", "turn_count": 75, "connected": 1, "audio_notes": "clear: There is some background noise and chatter on the customer's side, but the main speakers are clearly audible.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "75 turns, clean transcript (1% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 5.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL4 Pitch (2-3 USPs)\"]", "pitch_coaching_note": "You did well to capture the customer's detailed requirement. However, the call started poorly. Always open by asking for permission to speak and then use a supply or price hook to earn the customer's attention before diving into questions.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer of safes and cupboards, has a requirement for 2-3 tons of 0.30mm CR sheets. The agent successfully captured the requirement details but the call stalled on two points: the customer's quantity was below the 5-ton MOQ, and the customer requested to purchase without a GST bill. The agent correctly identified the non-compliant request and ended the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, launching directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook, instead jumping directly to a requirement check with 'Do you have any requirement in CR 2, sir?'\"}, {\"step_id\": \"SL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"we make safes and cupboards.\", \"comment\": \"Agent successfully discovered what the customer manufactures, their monthly tonnage, current suppliers, and payment expectations (5/6).\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched; the conversation moved to logistics and payment terms instead of value propositions.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"In CR, what is the rate for .30?\", \"comment\": \"Agent successfully captured the requirement's grade (CR1/2), thickness (.30mm), size (6.5x4), quantity (2-3 tons), and location (Dehgam).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will send you the quotation in fifteen-twenty minutes, in half an hour, sir.\", \"comment\": \"Agent committed to sending a quotation within 30 minutes, and the customer agreed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did well to capture the customer's detailed requirement. However, the call started poorly. Always open by asking for permission to speak and then use a supply or price hook to earn the customer's attention before diving into questions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"We don't look at the company's parents, we just look at the price.\", \"response\": \"I will tell you the rate, I'll have to raise an inquiry in the system.\"}, {\"obj_type\": \"credit\", \"state\": \"mishandled\", \"evidence\": \"It will be advance, sir? Brother, I don't know you.\", \"response\": \"When I send you the mail, it will have all my details, the company's\"}], \"call_summary\": \"The customer, a manufacturer of safes and cupboards, has a requirement for 2-3 tons of 0.30mm CR sheets. The agent successfully captured the requirement details but the call stalled on two points: the customer's quantity was below the 5-ton MOQ, and the customer requested to purchase without a GST bill. The agent correctly identified the non-compliant request and ended the call.\"}", "error": null, "latency_ms": 46166, "input_tokens": 6049, "output_tokens": 939, "created_at": "2026-09-25 12:06:38", "sentiment": "negative", "sentiment_score": -0.568, "sentiment_confidence": "high", "pos": 2, "neg": 13, "lex_hits": 12, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.468, "agent_talk_sec": 74.6, "customer_talk_sec": 84.8, "dead_air_sec": 158.6, "longest_monologue_sec": 5.3, "agent_wpm": 341.0, "interruptions": 0, "agent_turns": 37, "customer_turns": 37, "discovery_qs": 19, "words_agent": 424, "words_customer": 535, "monologue_heavy": 0, "turns": [ { "ucid": "21112178962381751", "idx": 0, "speaker": "agent", "start_s": 0.0, "end_s": 4.2, "text_en": "Hello, I am speaking from the JSW One platform.", "text_native": "નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું." }, { "ucid": "21112178962381751", "idx": 1, "speaker": "customer", "start_s": 5.1, "end_s": 5.5, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178962381751", "idx": 2, "speaker": "unknown", "start_s": 5.98, "end_s": 6.78, "text_en": "from [inaudible] foundation.", "text_native": "from [inaudible] foundation." }, { "ucid": "21112178962381751", "idx": 3, "speaker": "customer", "start_s": 6.8, "end_s": 7.1, "text_en": "Yes?", "text_native": "हां?" }, { "ucid": "21112178962381751", "idx": 4, "speaker": "agent", "start_s": 7.2, "end_s": 9.5, "text_en": "Kaushik ji, very good morning. This is Sudip calling from JSW One.", "text_native": "कौशिक जी, वेरी गुड मॉर्निंग। सुदीप बोल रहा हूं JSW One से।" }, { "ucid": "21112178962381751", "idx": 5, "speaker": "customer", "start_s": 9.8, "end_s": 10.3, "text_en": "From where?", "text_native": "कहां से?" }, { "ucid": "21112178962381751", "idx": 6, "speaker": "agent", "start_s": 10.4, "end_s": 11.2, "text_en": "From JSW One, sir.", "text_native": "JSW One से सर।" }, { "ucid": "21112178962381751", "idx": 7, "speaker": "customer", "start_s": 11.6, "end_s": 12.6, "text_en": "Yes, tell me. Tell me, sir.", "text_native": "हां बोलो। बोलो सर।" }, { "ucid": "21112178962381751", "idx": 8, "speaker": "agent", "start_s": 12.7, "end_s": 15.7, "text_en": "Your company was registered on our portal, sir, for the Gandhinagar, Gujarat location.", "text_native": "आपका कंपनी रजिस्टर हुआ था सर पोर्टल पर हमारे, गांधीनगर लोकेशन गुजरात के लिए।" }, { "ucid": "21112178962381751", "idx": 9, "speaker": "customer", "start_s": 16.1, "end_s": 16.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178962381751", "idx": 10, "speaker": "agent", "start_s": 16.7, "end_s": 18.7, "text_en": "Do you have any requirement in CR 2, sir? CR1, CR?", "text_native": "CR 2 में कुछ रिक्वायरमेंट है सर आपको? CR1, CR?" }, { "ucid": "21112178962381751", "idx": 11, "speaker": "customer", "start_s": 18.8, "end_s": 20.3, "text_en": "In CR, what is the rate for .30?", "text_native": "CR में .30 क्या रेट पड़ता है?" }, { "ucid": "21112178962381751", "idx": 12, "speaker": "agent", "start_s": 20.8, "end_s": 22.3, "text_en": "Do you need it in CR1, sir? Do you need it in CR2?", "text_native": "CR1 में चाहिए सर? CR2 में चाहिए आपको?" }, { "ucid": "21112178962381751", "idx": 13, "speaker": "customer", "start_s": 22.7, "end_s": 24.6, "text_en": "In CR1, 2, we make safes and cupboards.", "text_native": "CR1, 2 में हम तिजोरी कबाट बनाते हैं।" }, { "ucid": "21112178962381751", "idx": 14, "speaker": "agent", "start_s": 24.9, "end_s": 25.9, "text_en": "Okay. What is the thickness, sir?", "text_native": "अच्छा। क्या थिकनेस है सर?" }, { "ucid": "21112178962381751", "idx": 15, "speaker": "customer", "start_s": 26.2, "end_s": 27.4, "text_en": ".30 mm.", "text_native": ".30 mm." }, { "ucid": "21112178962381751", "idx": 16, "speaker": "agent", "start_s": 27.7, "end_s": 28.7, "text_en": "Okay. And the sheet size?", "text_native": "ओके। और शीट का साइज?" }, { "ucid": "21112178962381751", "idx": 17, "speaker": "customer", "start_s": 29.1, "end_s": 30.1, "text_en": "Six and a half by four.", "text_native": "साढ़े छे चार।" }, { "ucid": "21112178962381751", "idx": 18, "speaker": "agent", "start_s": 31.4, "end_s": 34.0, "text_en": "Four by six and a half. Okay. The one that is 1250 by. Okay.", "text_native": "चार बाय साढ़े छे। ओके। बारह सौ पचास बाय जो है वो। ओके।" }, { "ucid": "21112178962381751", "idx": 19, "speaker": "customer", "start_s": 34.1, "end_s": 35.8, "text_en": "Yes, the packet that comes is six and a half by four.", "text_native": "हां पैकेट आता है साढ़े छे चार का वो।" }, { "ucid": "21112178962381751", "idx": 20, "speaker": "agent", "start_s": 36.2, "end_s": 38.8, "text_en": "Understood. Four means 1250, six and a half is above that. Right?", "text_native": "समझ गया। चार मतलब बारह सौ पचास हो गया, साढ़े छे उसके ऊपर हो गया। है ना?" }, { "ucid": "21112178962381751", "idx": 21, "speaker": "customer", "start_s": 38.9, "end_s": 39.7, "text_en": "Yes. Yes.", "text_native": "हां। हां।" }, { "ucid": "21112178962381751", "idx": 22, "speaker": "agent", "start_s": 39.8, "end_s": 41.0, "text_en": "How much quantity do you need, sir?", "text_native": "कितना क्वांटिटी लगता है सर आपको?" }, { "ucid": "21112178962381751", "idx": 23, "speaker": "customer", "start_s": 41.5, "end_s": 45.1, "text_en": "We take a load of two-three tons, filling up the truck. We have our own truck, we take two-three tons.", "text_native": "दो-तीन टन गाड़ी भर के लेते हैं लोड हमारा। खुद की गाड़ी है, दो-तीन टन भर के ले जाते हैं।" }, { "ucid": "21112178962381751", "idx": 24, "speaker": "agent", "start_s": 45.2, "end_s": 47.4, "text_en": "Sir, we have an MOQ, for a single size it's five tons.", "text_native": "सर हमारा है ना MOQ है, सिंगल साइज में फाइव टन।" }, { "ucid": "21112178962381751", "idx": 25, "speaker": "agent", "start_s": 47.9, "end_s": 49.1, "text_en": "You need how much, two and a half to three tons?", "text_native": "आपको कितना, ढाई-तीन टन लगता है क्या?" }, { "ucid": "21112178962381751", "idx": 26, "speaker": "customer", "start_s": 49.2, "end_s": 50.4, "text_en": "Yes, two and a half to three tons, two and a half to three tons.", "text_native": "हां, ढाई-तीन टन, ढाई-तीन टन।" }, { "ucid": "21112178962381751", "idx": 27, "speaker": "agent", "start_s": 50.5, "end_s": 51.0, "text_en": "Okay. Packet", "text_native": "ठीक है। पैकेट" }, { "ucid": "21112178962381751", "idx": 28, "speaker": "customer", "start_s": 51.6, "end_s": 53.6, "text_en": "Whether a packet comes or you can cut it from your coil.", "text_native": "पैकेट आवे के भले आपके कोइल से काट के दो।" }, { "ucid": "21112178962381751", "idx": 29, "speaker": "agent", "start_s": 53.6, "end_s": 58.9, "text_en": "I will give it to you only after cutting the coil. And in this too, if it's a lower thickness, it's necessary for you to take pallet packing, sir, otherwise the material will get damaged in transport.", "text_native": "मैं कोइल कट ही करके दूंगा आपको। और इसमें भी अगर लोअर थिकनेस है इसके लिए पैलेट पैकिंग लेना जरूरी है आपको सर, नहीं तो मटेरियल डैमेज हो जाएगा ट्रांसपोर्ट में।" }, { "ucid": "21112178962381751", "idx": 30, "speaker": "customer", "start_s": 59.2, "end_s": 60.1, "text_en": "Where does yours come from?", "text_native": "कहां से आता है आपका?" }, { "ucid": "21112178962381751", "idx": 31, "speaker": "agent", "start_s": 60.4, "end_s": 63.0, "text_en": "I'll have to check that once, we get it done from Ahmedabad, sir. Which company's do you take?", "text_native": "ये तो अभी एक बार चेक करूंगा, अहमदाबाद से करवाते हैं सर हम। आप कौनसे कंपनी का लेते हो?" }, { "ucid": "21112178962381751", "idx": 32, "speaker": "customer", "start_s": 63.0, "end_s": 64.5, "text_en": "What is the rate? What, what is the rate?", "text_native": "रेट क्या पड़ता है? रेट रेट क्या पड़ता है?" }, { "ucid": "21112178962381751", "idx": 33, "speaker": "agent", "start_s": 64.9, "end_s": 68.8, "text_en": "I will tell you the rate, I'll have to raise an inquiry in the system. You tell me this thing, you, which company's do you take currently?", "text_native": "मैं रेट आपको बताता हूं ना, मेरेको सिस्टम में इन्क्वायरी लेना पड़ेगा। आप मेरेको ये चीज बताओ, आप ये, आप कौनसे कंपनी का लेते हो फिलहाल?" }, { "ucid": "21112178962381751", "idx": 34, "speaker": "customer", "start_s": 69.2, "end_s": 71.6, "text_en": "We don't look at the company's parents, we just look at the price.", "text_native": "हमारे कंपनी कोई मां-बाप नहीं देखते, अपने तो भाव देखते हैं।" }, { "ucid": "21112178962381751", "idx": 35, "speaker": "agent", "start_s": 72.0, "end_s": 73.9, "text_en": "You look at the price, meaning any prime grade works for you, right?", "text_native": "प्राइस देखते हो, मतलब कोई भी प्राइम में चलता है आपको, है ना?" }, { "ucid": "21112178962381751", "idx": 36, "speaker": "customer", "start_s": 74.0, "end_s": 76.8, "text_en": "Yes, in prime coil also any company will do, from the company... People mostly bring JSW for one.", "text_native": "हां, प्राइम कोइल में पण कोई भी कंपनी हो, कंपनी से कोई... लोग ज्यादातर JSW लाते हैं एक तो।" }, { "ucid": "21112178962381751", "idx": 37, "speaker": "agent", "start_s": 77.2, "end_s": 78.6, "text_en": "Yes, meaning that, be it JSW, SAIL, Tata...", "text_native": "हां मतलब वही, JSW हो, SAIL हो, टाटा हो..." }, { "ucid": "21112178962381751", "idx": 38, "speaker": "customer", "start_s": 78.6, "end_s": 81.6, "text_en": "Yes, they sell JSW more. Yes. Tata, JSW, then there's this ArcelorMittal's AMNS that comes.", "text_native": "हां JSW ज्यादा बेचते हैं। हां। टाटा, JSW, वो फिर ये आर्सेलर मित्तल की AMNS का आता है।" }, { "ucid": "21112178962381751", "idx": 39, "speaker": "agent", "start_s": 82.0, "end_s": 85.4, "text_en": "Yes, AMNS also works. Okay, great. Understood. I'll see what I can do, sir. The delivery is in Gandhinagar itself, right?", "text_native": "हां AMNS भी चलता है। ओके, बढ़िया। समझ गया। मैं देखता हूं सर मेरे पास क्या हो जाएगा। डिलीवरी गांधीनगर में ही है ना?" }, { "ucid": "21112178962381751", "idx": 40, "speaker": "customer", "start_s": 85.7, "end_s": 87.4, "text_en": "Dehgam, Dehgam. Near Gandhinagar, Dehgam.", "text_native": "देगाम, देगाम। गांधीनगर के पास में देगाम।" }, { "ucid": "21112178962381751", "idx": 41, "speaker": "agent", "start_s": 87.7, "end_s": 89.2, "text_en": "In the GIDC of this Sardar Shopping Center?", "text_native": "ये सरदार शॉपिंग सेंटर की GIDC में?" }, { "ucid": "21112178962381751", "idx": 42, "speaker": "customer", "start_s": 89.3, "end_s": 91.1, "text_en": "Yes, that is, that's my shop, my office.", "text_native": "हां, वो यानी कि वो दुकान है, ऑफिस है मेरी।" }, { "ucid": "21112178962381751", "idx": 43, "speaker": "agent", "start_s": 91.6, "end_s": 94.2, "text_en": "Okay. I understood Dehgam. What delivery address should I consider? This GIDC...", "text_native": "अच्छा। देगाम तो समझ गया मैं। डिलीवरी एड्रेस क्या कंसीडर करूं? ये GIDC..." }, { "ucid": "21112178962381751", "idx": 44, "speaker": "customer", "start_s": 94.2, "end_s": 96.5, "text_en": "Just that Dehgam, Dehgam, just write Dehgam as the address.", "text_native": "वही देगाम ही, देगाम, देगाम ही एड्रेस लिखो न खाली।" }, { "ucid": "21112178962381751", "idx": 45, "speaker": "agent", "start_s": 96.9, "end_s": 100.8, "text_en": "I'll take it as Dehgam then. Okay? I will send you the quotation in fifteen-twenty minutes, in half an hour, sir.", "text_native": "देगाम ही लेता हूं फिर मैं। ओके? मैं आपको है ना सर, पंद्रह-बीस मिनट में, आधे घंटे में कोटेशन भेजता हूं सर मैं।" }, { "ucid": "21112178962381751", "idx": 46, "speaker": "customer", "start_s": 100.8, "end_s": 101.2, "text_en": "Send it.", "text_native": "भेजो।" }, { "ucid": "21112178962381751", "idx": 47, "speaker": "agent", "start_s": 101.2, "end_s": 103.2, "text_en": "Payment terms will be 100% advance, sir, against PI. Will that work?", "text_native": "पेमेंट टर्म्स हंड्रेड परसेंट एडवांस रहेगा सर अगेंस्ट पीआई। चलेगा ना?" }, { "ucid": "21112178962381751", "idx": 48, "speaker": "customer", "start_s": 103.3, "end_s": 104.9, "text_en": "It will be advance, sir? Brother, I don't know you.", "text_native": "एडवांस रहेगा सर, भैया मैं आपको पहचानता नहीं हूं।" }, { "ucid": "21112178962381751", "idx": 49, "speaker": "agent", "start_s": 105.3, "end_s": 105.9, "text_en": "Hmm hmm. No but", "text_native": "हम्म हम्म। नहीं बट" }, { "ucid": "21112178962381751", "idx": 50, "speaker": "customer", "start_s": 105.9, "end_s": 111.4, "text_en": "Ahmedabad, listen to me. You'll say from Ahmedabad, my truck will go. With the truck, if you say, I will give a cheque. And if you say, I will do an NEFT at that very moment. If the rate is settled for me.", "text_native": "अहमदाबाद, मेरी बात सुनो। आप अहमदाबाद से बोलोगे, मेरी गाड़ी जाएगी। गाड़ी के साथ आप बोलोगे चेक दे दूंगा मैं। अने आप बोलोगे तो एनईएफटी उसी वक्त कर दूंगा मैं। मेरे को रेट में सेटिंग हुआ तो।" }, { "ucid": "21112178962381751", "idx": 51, "speaker": "agent", "start_s": 111.8, "end_s": 113.4, "text_en": "Okay, first I'll give you the price, then we'll talk.", "text_native": "चलो मैं पहले आपको प्राइस तो देता हूं, फिर बाद में बात करते हैं।" }, { "ucid": "21112178962381751", "idx": 52, "speaker": "customer", "start_s": 113.5, "end_s": 118.1, "text_en": "Yes, because look, I don't know you, understand my point. My truck will be placed there and it will be loaded, you'll get the payment at that very moment, the truck will leave later, that's the way.", "text_native": "हां, क्योंकि देखो, मैं आपको पहचानता नहीं हूं, समझो मेरी बात। मेरी गाड़ी लगेगी वहां पे और उसमें लोड होगा, आपको पेमेंट उसी वक्त, गाड़ी बाद में, बाद में निकालने का वही।" }, { "ucid": "21112178962381751", "idx": 53, "speaker": "agent", "start_s": 118.1, "end_s": 120.7, "text_en": "When I send you the mail, it will have all my details, the company's", "text_native": "मैं आपको, मैं आपको जब मेल भेजूंगा ना, उसमें सारी मेरी डिटेल्स आएंगी आपको, कंपनी का" }, { "ucid": "21112178962381751", "idx": 54, "speaker": "customer", "start_s": 120.7, "end_s": 125.1, "text_en": "It's not about the details, all that comes, brother. But my truck will be placed there and it will be loaded, you'll get the payment at that very moment, the truck will leave later, that's the way.", "text_native": "वो भले डिटेल्स का ऐसा नहीं है, सब आती है भैया। पर मेरी गाड़ी लगेगी वहां पे और उसमें लोड होगा, आपको पेमेंट उसी वक्त, गाड़ी बाद में, बाद में निकालने का वही।" }, { "ucid": "21112178962381751", "idx": 55, "speaker": "agent", "start_s": 125.1, "end_s": 127.3, "text_en": "Sir, we provide the delivery ourselves, sir, placing your own truck is not allowed in the company.", "text_native": "सर, हम खुद डिलीवरी देते हैं सर, गाड़ी लगाना अलाउड नहीं है कंपनी में।" }, { "ucid": "21112178962381751", "idx": 56, "speaker": "customer", "start_s": 127.6, "end_s": 127.9, "text_en": "Huh?", "text_native": "हैं?" }, { "ucid": "21112178962381751", "idx": 57, "speaker": "agent", "start_s": 128.2, "end_s": 130.0, "text_en": "We provide the delivery ourselves, our truck will be used. That's why I'm delivery", "text_native": "हम डिलीवरी खुद देते हैं, हमारी गाड़ी लगेगी। इसीलिए तो मैं डिलीवरी" }, { "ucid": "21112178962381751", "idx": 58, "speaker": "customer", "start_s": 130.0, "end_s": 134.8, "text_en": "So then use yours, so then use yours, it won't make a difference. But I don't know you, brother. How can I make the payment? It's not one rupee or ten rupees that I can give you.", "text_native": "अरे तो तुम्हारी, अरे तो तुम्हारी लगाओ, कोई फर्क नहीं पड़ेगा। पर मैं आपको पहचानता नहीं हूं ना भैया। पेमेंट मैं कैसे कर दूंगा? एक रुपया तो है नहीं के दस रुपये का मैं कर दूंगा आपको।" }, { "ucid": "21112178962381751", "idx": 59, "speaker": "agent", "start_s": 135.1, "end_s": 135.6, "text_en": "[chuckles]", "text_native": "[chuckles]" }, { "ucid": "21112178962381751", "idx": 60, "speaker": "customer", "start_s": 136.1, "end_s": 146.3, "text_en": "Look, I'll speak straight, there's a lot of fraud going on right now. You also recognize, you also know how much fraud is happening now. Just now I got a price from Amethi for ply, it's for my furniture, for ply. He sent a rate of ten rupees per foot. Then I made an inquiry there, and my craftsmen are from there only, from UP. So they said this company doesn't even exist.", "text_native": "देखो मैं स्ट्रेट बोलता हूं, अभी फ्रॉड बहुत चलता है। आप भी पहचानते, आप भी जानते हो के फ्रॉड कितना चलता है अभी। अभी मेरेको अमेठी से भाव आया था प्लाई का, मेरे फर्नीचर का ही है, प्लाई का। दस रुपये फुट का रेट उसने डाल के भेजा उसने। फिर मैंने इन्क्वायरी करवाई वहां पर, तो वो मेरे कारीगर उधर के ही हैं, यूपी के। तो बोला ये कंपनी कोई है ही नहीं।" }, { "ucid": "21112178962381751", "idx": 61, "speaker": "agent", "start_s": 146.6, "end_s": 147.3, "text_en": "Oh, that happened?", "text_native": "अच्छा, ऐसा हुआ?" }, { "ucid": "21112178962381751", "idx": 62, "speaker": "customer", "start_s": 147.6, "end_s": 150.9, "text_en": "Tell me. Now what to say, whom to catch? I even told him, you unload the material here and take the cash.", "text_native": "बोलो। अब क्या कहने का, किसको पकड़ने का? मैंने उसको भी बोला तू मेरे यहां पे माल उतार दे और पैसा ले जा रोकड़ा।" }, { "ucid": "21112178962381751", "idx": 63, "speaker": "agent", "start_s": 151.3, "end_s": 151.6, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178962381751", "idx": 64, "speaker": "customer", "start_s": 151.6, "end_s": 152.3, "text_en": "What else would I say?", "text_native": "और क्या बोलूंगा मैं?" }, { "ucid": "21112178962381751", "idx": 65, "speaker": "agent", "start_s": 152.3, "end_s": 153.8, "text_en": "In that case, we don't proceed further.", "text_native": "वो केस में फिर आगे नहीं प्रोसीड करते अपन।" }, { "ucid": "21112178962381751", "idx": 66, "speaker": "customer", "start_s": 153.8, "end_s": 158.8, "text_en": "But what I mean is now, now on Facebook there are so many traders and so many fraud calls also come, so whom to consider right and whom to consider wrong?", "text_native": "पर कहने का मतलब अभी, अभी क्या फेसबुक पे इतने चलते हैं ना व्यापारी और इतने कॉल भी आते हैं फ्रॉड, तो किसको सही समझो और किसको गलत समझो?" }, { "ucid": "21112178962381751", "idx": 67, "speaker": "agent", "start_s": 159.1, "end_s": 162.2, "text_en": "Your point is completely valid. If you want, you can also send the requirement through our app or website.", "text_native": "आपका पॉइंट सारा वैलिड है। आप चाहिए तो हमारे ऐप नहीं तो वेबसाइट के थ्रू भी रिक्वायरमेंट भेज सकते हो।" }, { "ucid": "21112178962381751", "idx": 68, "speaker": "customer", "start_s": 162.2, "end_s": 166.8, "text_en": "Oh, that's correct, what you're saying, but for us, the material here... we have genuine traders, we mostly get the material without, for us, without a bill.", "text_native": "अरे वो बराबर है आपकी बात है, पर अपने तो क्या माल यहां पे, हमारे तो क्या जेन्युइन व्यापारी होते हैं, हम ज्यादातर क्या विदाउट मिल जाता माल, हमको बिल बिगर।" }, { "ucid": "21112178962381751", "idx": 69, "speaker": "agent", "start_s": 167.2, "end_s": 168.4, "text_en": "Are you saying without GST?", "text_native": "विदाउट जीएसटी बोल रहे हो क्या आप?" }, { "ucid": "21112178962381751", "idx": 70, "speaker": "customer", "start_s": 168.7, "end_s": 170.0, "text_en": "Yes, people give it without a bill too.", "text_native": "हां, विदाउट बिल में भी देते हैं लोग।" }, { "ucid": "21112178962381751", "idx": 71, "speaker": "agent", "start_s": 170.2, "end_s": 171.7, "text_en": "No no sir, we are working with a company.", "text_native": "नहीं नहीं सर, अपना कंपनी के साथ काम हो रहा है।" }, { "ucid": "21112178962381751", "idx": 72, "speaker": "customer", "start_s": 171.7, "end_s": 175.1, "text_en": "You may be working with a company, but here in Gujarat, a lot of this happens.", "text_native": "वो आपका तो कंपनी के साथ हो रहा है, पर इधर गुजरात में बहुत सारा ऐसा चलता है।" }, { "ucid": "21112178962381751", "idx": 73, "speaker": "agent", "start_s": 175.2, "end_s": 177.6, "text_en": "Okay. Shivam ji, no problem, okay, no problem. Okay, thank you.", "text_native": "ठीक है। शिवम जी, कोई बात नहीं, चलो, कोई बात नहीं। ठीक है, थैंक यू।" }, { "ucid": "21112178962381751", "idx": 74, "speaker": "customer", "start_s": 178.1, "end_s": 179.0, "text_en": "You check and tell me.", "text_native": "आप चेक करके बोलो।" } ], "steps": [ { "ucid": "21112178962381751", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission to speak, launching directly into the reason for the call." }, { "ucid": "21112178962381751", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a hook, instead jumping directly to a requirement check with 'Do you have any requirement in CR 2, sir?'" }, { "ucid": "21112178962381751", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 5, "evidence": "we make safes and cupboards.", "comment": "Agent successfully discovered what the customer manufactures, their monthly tonnage, current suppliers, and payment expectations (5/6)." }, { "ucid": "21112178962381751", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched; the conversation moved to logistics and payment terms instead of value propositions." }, { "ucid": "21112178962381751", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "In CR, what is the rate for .30?", "comment": "Agent successfully captured the requirement's grade (CR1/2), thickness (.30mm), size (6.5x4), quantity (2-3 tons), and location (Dehgam)." }, { "ucid": "21112178962381751", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I will send you the quotation in fifteen-twenty minutes, in half an hour, sir.", "comment": "Agent committed to sending a quotation within 30 minutes, and the customer agreed." } ], "objections": [ { "ucid": "21112178962381751", "obj_type": "credit", "state": "mishandled", "evidence": "It will be advance, sir? Brother, I don't know you.", "response": "When I send you the mail, it will have all my details, the company's" }, { "ucid": "21112178962381751", "obj_type": "price", "state": "mishandled", "evidence": "We don't look at the company's parents, we just look at the price.", "response": "I will tell you the rate, I'll have to raise an inquiry in the system." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL4 Pitch (2-3 USPs)" ], "objection_phrases_list": [] }