{
  "ucid": "21112178962261641",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 10:53:36",
  "end_time": "2026-09-17 10:58:00",
  "duration_sec": 264,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5062cce0bb4ac9582432a233eeea2648.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1662,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962261641__DIA5062cce0bb4ac9582432a233eeea2648.mp3",
  "audio_bytes": 733968,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 244.656,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] AGENT: Hello? Am I speaking with Khan Travels, sir?   (हेलो? खान ट्रेवल्स से बात कर रहे हैं सर?)\n[8s] CUSTOMER: Yes, tell me.   (हाँ जी बोलिए।)\n[9s] AGENT: Yeah, I am Abdul speaking, sir, from JSW One.   (या मैं अब्दुल बात कर रहा हूँ सर JSW One से।)\n[11s] CUSTOMER: Yes, tell me.   (हाँ जी बोलिए।)\n[12s] AGENT: Sir, do you have any requirement for steel? Any requirement for HR, CR, sir, for the material?   (सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में? एच आर, सी आर में कुछ रिक्वायरमेंट है क्या सर मटेरियल का?)\n[15s] CUSTOMER: There was a requirement, sir, and there still is, but I tried a lot last time but no one responded.   (रिक्वायरमेंट थी सर और है अभी भी, लेकिन मैंने अभी पिछले टाइम में काफी कोशिश की थी लेकिन किसी ने रिस्पॉन्स ही नहीं करा।)\n[20s] AGENT: Hmm.   (हम्म।)\n[22s] CUSTOMER: It's possible, sir.   (हो सकता है सर।)\n[22s] AGENT: Hmm.   (हम्म।)\n[23s] CUSTOMER: Fifty, I need 50 mm of galvanized.   (पचास, पचास एम एम की गेल्वेनाइज्ड की ज़रूरत है मुझे।)\n[25s] AGENT: Where is 50 mm made? It's 0.5, right sir. Where is 50 mm galvanized made?   (पचास एम एम कहाँ बनता है? ज़ीरो पॉइंट फाइव बनता है ना सर। पचास एम एम कहाँ गेल्वेनाइज्ड बनता है?)\n[28s] CUSTOMER: 50 mm, point zero five.   (पचास एम एम, पॉइंट ज़ीरो फाइव।)\n[30s] AGENT: Exactly.   (वही तो।)\n[31s] CUSTOMER: Yes.   (हाँ।)\n[32s] AGENT: Yes, point five. One minute. 0.5, what's the width? 1250?   (हाँ पॉइंट फाइव। एक मिनट। ज़ीरो पॉइंट फाइव, विड्थ कितना? बारह सौ पचास?)\n[35s] CUSTOMER: 1250.   (बारह सौ पचास।)\n[36s] AGENT: Coating rate? 80?   (कोटिंग रेट? एट्टी?)\n[38s] CUSTOMER: Coating, what categories do you have?   (कोटिंग, कितने कैटेगरी में है आपके पास में?)\n[40s] AGENT: What are you saying, sir?   (क्या बोल रहे हैं सर?)\n[41s] CUSTOMER: Which ones do you have? Do you have 80, 120, 100, what do you have?   (आपके पास में कौन कौन सी हैं? एट्टी है, एक सौ बीस है, सौ है, कितनी है?)\n[43s] AGENT: I have everything, sir, I am speaking from the company, from JSW company.   (मेरे पास सब रहता है सर, मैं कंपनी से बात कर रहा हूँ, JSW कंपनी से।)\n[46s] CUSTOMER: From JSW company.   (JSW कंपनी से।)\n[47s] AGENT: Yes, so I will have everything available, right sir?   (हाँ, तो मेरे पास तो सारा कुछ अवेलेबल होगा ना सर।)\n[49s] CUSTOMER: How much is 120?   (एक सौ बीस कितने का है?)\n[50s] AGENT: There is a 2500 rupee difference between 120 and 80. 2500 per metric ton, yes.   (एक सौ बीस और एट्टी में पच्चीस सौ रुपये का डिफरेंस होता है। पच्चीस सौ पर मेट्रिक टन, हाँ।)\n[54s] CUSTOMER: Okay, okay. What is the minimum, what is the minimum we can purchase?   (अच्छा अच्छा। मिनिमम कितनी, मिनिमम कितना परचेस कर सकते हैं?)\n[56s] AGENT: You can purchase a minimum of 5 tons. Minimum order quantity is 5 tons.   (मिनिमम परचेस कर सकते हैं आप पाँच टन। मिनिमम आर्डर क्वांटिटी पाँच टन।)\n[59s] AGENT: And in the current increasing market, you'll have to do it immediately, sir. If you are thinking of purchasing, then you'll have to close it quickly because sir, the market is rising a lot currently.   (और अभी इंक्रीसिंग मार्केट में इमीडिएट करना होगा सर। अगर आप परचेस करने का सोच रहे हैं आप, तो फिर जल्दी से आपको क्लोज करना पड़ेगा क्योंकि सर मार्केट बहुत बढ़ रहा है करंट में।)\n[65s] CUSTOMER: Yes, that is there sir, I also know that, but ours will be 3 tons.   (हाँ, वो तो सर है, मुझे भी मालूम है, लेकिन अपना जो रहेगा वो तीन टन रहेगा।)\n[69s] AGENT: Oh sir, 3 tons won't be possible, then there will be an issue.   (अरे सर, तीन टन नहीं होगा, फिर इशू आ जाएगी।)\n[71s] CUSTOMER: Why? What happened?   (क्यों? क्या हो गया?)\n[72s] AGENT: We don't give less than 5 tons. If 3 tons go, then you will be charged more for transport, in transportation. One rupee, two rupees will be charged for transportation.   (पाँच टन से हम लोग कम देते ही नहीं हैं ना। तीन टन जाएगा फिर ट्रांसपोर्ट में ज्यादा आपका चार्ज लग जाएगा, ट्रांसपोर्टेशन में। एक रुपया, दो रुपया लग जाएगा ट्रांसपोर्टेशन में।)\n[77s] CUSTOMER: Where are you calling from?   (आप कहाँ से बात कर रहे हैं?)\n[78s] AGENT: Mumbai head office.   (मुंबई हेड ऑफिस।)\n[79s] CUSTOMER: Mumbai head office.   (मुंबई हेड ऑफिस।)\n[80s] AGENT: Hmm.   (हम्म।)\n[81s] CUSTOMER: Okay, okay. So tell me the rate first.   (अच्छा अच्छा। तो रेट बताइए आप पहले मुझे।)\n[83s] AGENT: I will tell you the rate. What do you do? Do you do trading or manufacturing, sir?   (रेट मैं बता दूंगा। क्या करते हैं आप? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?)\n[86s] CUSTOMER: We do manufacturing, we make bakery moulds and stuff.   (हम मैन्युफैक्चरिंग करते हैं, बेकरी के मोल्ड्स वगेरा बनते हैं अपने।)\n[88s] AGENT: Okay, you make battery moulds and stuff.   (अच्छा, बैटरी के मोल्ड्स वगेरा बनाते हैं आप।)\n[90s] CUSTOMER: Not battery, bakery, bakery.   (बैटरी नहीं, बेकरी, बेकरी।)\n[91s] AGENT: Battery?   (बैटरी?)\n[92s] CUSTOMER: The bakery, bakeries, where toast, biscuits, bread, etc. are made.   (बेकरी जो होती है, बेकरीज, जिसमें टोस्ट, बिस्कुट, ब्रेड वगेरा बनते हैं।)\n[94s] AGENT: Oh okay, yes, bakeries, yes. Yes. Okay, I understood.   (अच्छा अच्छा, हाँ, बेकरीज, हाँ। जी। ठीक है, समझ गया।)\n[98s] AGENT: Where do you need the delivery?   (आपको डिलीवरी कहाँ पे चाहिए?)\n[99s] CUSTOMER: I need the delivery in Ghaziabad.   (डिलीवरी चाहिए मुझे गाजियाबाद।)\n[100s] AGENT: In Ghaziabad. Okay. My material will go from Ghaziabad itself. My warehouse is there in Ghaziabad, right? My material will go to you from there itself, okay? Because I sit in the head office, sir, from here I look after pan India, okay?   (गाजियाबाद में। अच्छा। मेरा एक मटेरियल जाएगा गाजियाबाद से ही जाएगा। मेरा अभी वेयरहाउस वहां पे गाजियाबाद में है ना। मेरी मटेरियल आपको वहीं से ही जाएगी, ठीक है? क्योंकि मैं तो बैठता हूँ सर हेड ऑफिस में, यहाँ से पैन इंडिया देखता हूँ मैं, ठीक है?)\n[108s] CUSTOMER: Okay, okay.   (ठीक, ठीक।)\n[109s] AGENT: Gujarat, Maharashtra, everything.   (गुजरात, महाराष्ट्र, सब।)\n[110s] CUSTOMER: So tell me then.   (तो बताइए मुझे फिर।)\n[112s] AGENT: I am making the quantity 5 tons, okay? 5 tons will work for you, right?   (क्वांटिटी पाँच टन कर दे रहा हूँ, ठीक है? पाँच टन चलेगा आपको ना?)\n[114s] CUSTOMER: Okay, we will manage, we will manage 5 tons, we will order.   (चलो, हम मैनेज कर लेंगे, पाँच टन मैनेज कर लेंगे, मंगाएंगे।)\n[116s] AGENT: Okay. Right now sir, in the current situation, rate is not the issue, the issue is of material. If the material is available with me, then I will give you the rate, okay?   (ठीक है। अभी सर करंट में मैं रेट का अभी इशू नहीं है, अभी इशू है मटेरियल का। अगर मटेरियल मेरे पास अवेलेबल होगा तो फिर मैं आपको रेट दे देता हूँ, ठीक है?)\n[121s] CUSTOMER: Yes, tell me the rate, tell me for both 80 and 120. Okay, this one, this is food grade, right?   (हाँ, मुझे रेट बता दीजिए, एट्टी और एक सौ बीस दोनों का बताइए। अच्छा, ये जो है, ये फ़ूड ग्रेड में ही है ना?)\n[125s] AGENT: What?   (क्या?)\n[125s] CUSTOMER: The material you are talking about, it is food grade, right?   (जो आप मटेरियल बता रहे हो, फ़ूड ग्रेड में ही है ना ये?)\n[127s] AGENT: Not food grade, JSW prime material, sir. I don't know food grade, I don't know this. We will give you JSW galvanized, GP grade material, prime.   (फ़ूड ग्रेड नहीं, JSW प्राइम मटेरियल सर। मुझे नहीं पता फ़ूड ग्रेड, ये नहीं पता। JSW गेल्वेनाइज्ड आपको देंगे, जी पी ग्रेड मटेरियल, प्राइम।)\n[131s] CUSTOMER: Okay, okay, it will be prime.   (अच्छा, अच्छा, प्राइम होगा।)\n[132s] AGENT: Yes, whatever it is, I don't know all that.   (हाँ, जो भी है, मैं वो सब नहीं पता।)\n[134s] CUSTOMER: Yes, tell me about both 80 and 120.   (हाँ, मुझे जो है ना, एट्टी और एक सौ बीस दोनों का बताइए।)\n[136s] AGENT: You tell me, what length do you need? Length 0.5, 1250 into 2500?   (आप मेरेको बता दीजिए, लेंथ कितना चाहिए? लेंथ ज़ीरो पॉइंट फाइव, बारह सौ पचास इनटू पच्चीस सौ?)\n[138s] CUSTOMER: Yes, 1250, 2500.   (हाँ, बारह सौ पचास, पच्चीस सौ।)\n[140s] AGENT: Okay, 5 tons.   (ठीक है, पाँच टन।)\n[141s] CUSTOMER: We will do 5 tons, no problem.   (पाँच टन कर लेंगे, कोई दिक्कत नहीं।)\n[142s] AGENT: Okay. Okay, I will give you the rate for this quickly, okay? If the material is available   (ठीक है। ठीक है, मैं आपको इसका जल्दी रेट देता हूँ, ठीक है? अगर मटेरियल अवेलेबल होगा)\n[145s] CUSTOMER: Yes, speak.   (हाँ, बोलिए।)\n[146s] AGENT: You tell, you tell.   (आप बताइए, आप बताइए।)\n[146s] AGENT: I was saying, sir, that if the material is available, then I will give you the rate, okay? Because sir, in the current increasing market, it is very difficult to hold material, okay? Let me check once with the Ghaziabad team. I sit in Mumbai, let me talk to the Ghaziabad team once, okay?   (मैं ये बोल रहा था सर कि मटेरियल अवेलेबल होगा तो फिर मैं आपको रेट दूंगा, ठीक है? क्योंकि सर अभी इंक्रीसिंग मार्केट में सर मटेरियल होल्ड करना बहुत ज्यादा मुश्किल है, ठीक है? एक बार मैं चेक कर लेता हूँ गाजियाबाद टीम से। मैं मुंबई बैठता हूँ, एक बार मैं गाजियाबाद टीम से बात कर लेता हूँ, ठीक है?)\n[154s] CUSTOMER: You   (आप)\n[154s] AGENT: If the material is available, then I will send you the quotation, sir.   (अगर मटेरियल अवेलेबल होगा तो फिर मैं आपको सर कोटेशन भेजता हूँ।)\n[156s] CUSTOMER: Yes, okay, okay, okay.   (हाँ, ओके, ओके, ओके।)\n[158s] AGENT: Okay sir, thank you.   (ओके सर, थैंक यू।)\n[159s] CUSTOMER: Bye.   (बाय।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 73,
  "connected": 1,
  "audio_notes": "clear: The customer initially misspeaks the required thickness as 'point zero five' but the agent correctly interprets it as 0.5 mm.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "73 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You jumped straight into qualifying the requirement without building rapport or understanding the customer's business. Start with the opener and hook to set the stage, then use the discovery questions to understand their total consumption and pain points before you try to solve for a single order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "not_in_stockyard",
  "supply_details": "Agent needs to check with the local Ghaziabad team for stock availability before committing.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a bakery mould manufacturer in Ghaziabad, expressed an immediate need for galvanized steel, noting a previous poor experience with JSW's responsiveness. The agent qualified the technical specs for a 5-ton order but performed minimal discovery on the customer's overall business. The call ended with the agent committing to check stock with the local warehouse before sending a quote.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly to the requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for steel? Any requirement for HR, CR, sir, for the material?\", \"comment\": \"The agent did not provide a supply or price hook, but instead opened by asking for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"What do you do? Do you do trading or manufacturing, sir?\", \"comment\": \"Only asked about manufacturing/trading and end application; missed questions on volume, suppliers, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched in a structured way; the conversation was purely transactional about a specific requirement.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"0.5, what's the width? 1250? ... Coating rate? 80? ... I am making the quantity 5 tons, okay?\", \"comment\": \"Successfully captured the material type, thickness, width, quantity, and delivery location for the quote.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"If the material is available, then I will send you the quotation, sir.\", \"comment\": \"A clear next step was committed: check stock and then send a quotation.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You jumped straight into qualifying the requirement without building rapport or understanding the customer's business. Start with the opener and hook to set the stage, then use the discovery questions to understand their total consumption and pain points before you try to solve for a single order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Agent needs to check with the local Ghaziabad team for stock availability before committing.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a bakery mould manufacturer in Ghaziabad, expressed an immediate need for galvanized steel, noting a previous poor experience with JSW's responsiveness. The agent qualified the technical specs for a 5-ton order but performed minimal discovery on the customer's overall business. The call ended with the agent committing to check stock with the local warehouse before sending a quote.\"}",
  "error": null,
  "latency_ms": 31917,
  "input_tokens": 5572,
  "output_tokens": 831,
  "created_at": "2026-09-25 12:07:04",
  "sentiment": "neutral",
  "sentiment_score": -0.049,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 9,
  "lex_hits": 25,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.609,
  "agent_talk_sec": 82.9,
  "customer_talk_sec": 53.3,
  "dead_air_sec": 127.8,
  "longest_monologue_sec": 8.5,
  "agent_wpm": 350.3,
  "interruptions": 0,
  "agent_turns": 38,
  "customer_turns": 35,
  "discovery_qs": 29,
  "words_agent": 484,
  "words_customer": 228,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962261641",
      "idx": 0,
      "speaker": "agent",
      "start_s": 6.08,
      "end_s": 8.0,
      "text_en": "Hello? Am I speaking with Khan Travels, sir?",
      "text_native": "हेलो? खान ट्रेवल्स से बात कर रहे हैं सर?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 1,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 8.87,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ जी बोलिए।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 2,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.0,
      "text_en": "Yeah, I am Abdul speaking, sir, from JSW One.",
      "text_native": "या मैं अब्दुल बात कर रहा हूँ सर JSW One से।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 3,
      "speaker": "customer",
      "start_s": 11.4,
      "end_s": 12.1,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ जी बोलिए।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 4,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 15.3,
      "text_en": "Sir, do you have any requirement for steel? Any requirement for HR, CR, sir, for the material?",
      "text_native": "सर जी कुछ रिक्वायरमेंट है क्या आपको स्टील में? एच आर, सी आर में कुछ रिक्वायरमेंट है क्या सर मटेरियल का?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 5,
      "speaker": "customer",
      "start_s": 15.4,
      "end_s": 20.5,
      "text_en": "There was a requirement, sir, and there still is, but I tried a lot last time but no one responded.",
      "text_native": "रिक्वायरमेंट थी सर और है अभी भी, लेकिन मैंने अभी पिछले टाइम में काफी कोशिश की थी लेकिन किसी ने रिस्पॉन्स ही नहीं करा।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 6,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 20.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.5,
      "end_s": 22.0,
      "text_en": "It's possible, sir.",
      "text_native": "हो सकता है सर।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 8,
      "speaker": "agent",
      "start_s": 22.0,
      "end_s": 22.3,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.6,
      "end_s": 25.0,
      "text_en": "Fifty, I need 50 mm of galvanized.",
      "text_native": "पचास, पचास एम एम की गेल्वेनाइज्ड की ज़रूरत है मुझे।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 27.8,
      "text_en": "Where is 50 mm made? It's 0.5, right sir. Where is 50 mm galvanized made?",
      "text_native": "पचास एम एम कहाँ बनता है? ज़ीरो पॉइंट फाइव बनता है ना सर। पचास एम एम कहाँ गेल्वेनाइज्ड बनता है?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 11,
      "speaker": "customer",
      "start_s": 28.0,
      "end_s": 29.5,
      "text_en": "50 mm, point zero five.",
      "text_native": "पचास एम एम, पॉइंट ज़ीरो फाइव।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 30.2,
      "text_en": "Exactly.",
      "text_native": "वही तो।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 13,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 31.2,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 34.5,
      "text_en": "Yes, point five. One minute. 0.5, what's the width? 1250?",
      "text_native": "हाँ पॉइंट फाइव। एक मिनट। ज़ीरो पॉइंट फाइव, विड्थ कितना? बारह सौ पचास?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.8,
      "end_s": 35.8,
      "text_en": "1250.",
      "text_native": "बारह सौ पचास।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 16,
      "speaker": "agent",
      "start_s": 36.4,
      "end_s": 37.5,
      "text_en": "Coating rate? 80?",
      "text_native": "कोटिंग रेट? एट्टी?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 39.5,
      "text_en": "Coating, what categories do you have?",
      "text_native": "कोटिंग, कितने कैटेगरी में है आपके पास में?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 18,
      "speaker": "agent",
      "start_s": 39.8,
      "end_s": 40.5,
      "text_en": "What are you saying, sir?",
      "text_native": "क्या बोल रहे हैं सर?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 19,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 43.0,
      "text_en": "Which ones do you have? Do you have 80, 120, 100, what do you have?",
      "text_native": "आपके पास में कौन कौन सी हैं? एट्टी है, एक सौ बीस है, सौ है, कितनी है?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 20,
      "speaker": "agent",
      "start_s": 43.1,
      "end_s": 45.5,
      "text_en": "I have everything, sir, I am speaking from the company, from JSW company.",
      "text_native": "मेरे पास सब रहता है सर, मैं कंपनी से बात कर रहा हूँ, JSW कंपनी से।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 21,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 47.0,
      "text_en": "From JSW company.",
      "text_native": "JSW कंपनी से।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 22,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 49.0,
      "text_en": "Yes, so I will have everything available, right sir?",
      "text_native": "हाँ, तो मेरे पास तो सारा कुछ अवेलेबल होगा ना सर।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 49.9,
      "text_en": "How much is 120?",
      "text_native": "एक सौ बीस कितने का है?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 24,
      "speaker": "agent",
      "start_s": 50.2,
      "end_s": 53.0,
      "text_en": "There is a 2500 rupee difference between 120 and 80. 2500 per metric ton, yes.",
      "text_native": "एक सौ बीस और एट्टी में पच्चीस सौ रुपये का डिफरेंस होता है। पच्चीस सौ पर मेट्रिक टन, हाँ।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 25,
      "speaker": "customer",
      "start_s": 53.5,
      "end_s": 56.0,
      "text_en": "Okay, okay. What is the minimum, what is the minimum we can purchase?",
      "text_native": "अच्छा अच्छा। मिनिमम कितनी, मिनिमम कितना परचेस कर सकते हैं?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 26,
      "speaker": "agent",
      "start_s": 56.1,
      "end_s": 58.5,
      "text_en": "You can purchase a minimum of 5 tons. Minimum order quantity is 5 tons.",
      "text_native": "मिनिमम परचेस कर सकते हैं आप पाँच टन। मिनिमम आर्डर क्वांटिटी पाँच टन।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 27,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 64.5,
      "text_en": "And in the current increasing market, you'll have to do it immediately, sir. If you are thinking of purchasing, then you'll have to close it quickly because sir, the market is rising a lot currently.",
      "text_native": "और अभी इंक्रीसिंग मार्केट में इमीडिएट करना होगा सर। अगर आप परचेस करने का सोच रहे हैं आप, तो फिर जल्दी से आपको क्लोज करना पड़ेगा क्योंकि सर मार्केट बहुत बढ़ रहा है करंट में।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 28,
      "speaker": "customer",
      "start_s": 64.8,
      "end_s": 68.5,
      "text_en": "Yes, that is there sir, I also know that, but ours will be 3 tons.",
      "text_native": "हाँ, वो तो सर है, मुझे भी मालूम है, लेकिन अपना जो रहेगा वो तीन टन रहेगा।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 29,
      "speaker": "agent",
      "start_s": 68.8,
      "end_s": 70.5,
      "text_en": "Oh sir, 3 tons won't be possible, then there will be an issue.",
      "text_native": "अरे सर, तीन टन नहीं होगा, फिर इशू आ जाएगी।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 30,
      "speaker": "customer",
      "start_s": 70.8,
      "end_s": 71.5,
      "text_en": "Why? What happened?",
      "text_native": "क्यों? क्या हो गया?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 31,
      "speaker": "agent",
      "start_s": 72.2,
      "end_s": 77.0,
      "text_en": "We don't give less than 5 tons. If 3 tons go, then you will be charged more for transport, in transportation. One rupee, two rupees will be charged for transportation.",
      "text_native": "पाँच टन से हम लोग कम देते ही नहीं हैं ना। तीन टन जाएगा फिर ट्रांसपोर्ट में ज्यादा आपका चार्ज लग जाएगा, ट्रांसपोर्टेशन में। एक रुपया, दो रुपया लग जाएगा ट्रांसपोर्टेशन में।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 32,
      "speaker": "customer",
      "start_s": 77.0,
      "end_s": 78.0,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहाँ से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 33,
      "speaker": "agent",
      "start_s": 78.2,
      "end_s": 79.0,
      "text_en": "Mumbai head office.",
      "text_native": "मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 34,
      "speaker": "customer",
      "start_s": 79.2,
      "end_s": 80.0,
      "text_en": "Mumbai head office.",
      "text_native": "मुंबई हेड ऑफिस।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 35,
      "speaker": "agent",
      "start_s": 80.2,
      "end_s": 80.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 36,
      "speaker": "customer",
      "start_s": 81.2,
      "end_s": 82.8,
      "text_en": "Okay, okay. So tell me the rate first.",
      "text_native": "अच्छा अच्छा। तो रेट बताइए आप पहले मुझे।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 37,
      "speaker": "agent",
      "start_s": 83.2,
      "end_s": 85.5,
      "text_en": "I will tell you the rate. What do you do? Do you do trading or manufacturing, sir?",
      "text_native": "रेट मैं बता दूंगा। क्या करते हैं आप? ट्रेडिंग करते हैं कि मैन्युफैक्चरिंग करते हैं सर आप?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 38,
      "speaker": "customer",
      "start_s": 85.6,
      "end_s": 88.0,
      "text_en": "We do manufacturing, we make bakery moulds and stuff.",
      "text_native": "हम मैन्युफैक्चरिंग करते हैं, बेकरी के मोल्ड्स वगेरा बनते हैं अपने।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 39,
      "speaker": "agent",
      "start_s": 88.2,
      "end_s": 89.8,
      "text_en": "Okay, you make battery moulds and stuff.",
      "text_native": "अच्छा, बैटरी के मोल्ड्स वगेरा बनाते हैं आप।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 40,
      "speaker": "customer",
      "start_s": 89.9,
      "end_s": 90.8,
      "text_en": "Not battery, bakery, bakery.",
      "text_native": "बैटरी नहीं, बेकरी, बेकरी।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 41,
      "speaker": "agent",
      "start_s": 91.0,
      "end_s": 91.5,
      "text_en": "Battery?",
      "text_native": "बैटरी?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 42,
      "speaker": "customer",
      "start_s": 91.8,
      "end_s": 94.5,
      "text_en": "The bakery, bakeries, where toast, biscuits, bread, etc. are made.",
      "text_native": "बेकरी जो होती है, बेकरीज, जिसमें टोस्ट, बिस्कुट, ब्रेड वगेरा बनते हैं।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 43,
      "speaker": "agent",
      "start_s": 94.5,
      "end_s": 97.0,
      "text_en": "Oh okay, yes, bakeries, yes. Yes. Okay, I understood.",
      "text_native": "अच्छा अच्छा, हाँ, बेकरीज, हाँ। जी। ठीक है, समझ गया।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 44,
      "speaker": "agent",
      "start_s": 97.5,
      "end_s": 98.5,
      "text_en": "Where do you need the delivery?",
      "text_native": "आपको डिलीवरी कहाँ पे चाहिए?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 45,
      "speaker": "customer",
      "start_s": 98.8,
      "end_s": 100.0,
      "text_en": "I need the delivery in Ghaziabad.",
      "text_native": "डिलीवरी चाहिए मुझे गाजियाबाद।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 46,
      "speaker": "agent",
      "start_s": 100.5,
      "end_s": 108.0,
      "text_en": "In Ghaziabad. Okay. My material will go from Ghaziabad itself. My warehouse is there in Ghaziabad, right? My material will go to you from there itself, okay? Because I sit in the head office, sir, from here I look after pan India, okay?",
      "text_native": "गाजियाबाद में। अच्छा। मेरा एक मटेरियल जाएगा गाजियाबाद से ही जाएगा। मेरा अभी वेयरहाउस वहां पे गाजियाबाद में है ना। मेरी मटेरियल आपको वहीं से ही जाएगी, ठीक है? क्योंकि मैं तो बैठता हूँ सर हेड ऑफिस में, यहाँ से पैन इंडिया देखता हूँ मैं, ठीक है?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 47,
      "speaker": "customer",
      "start_s": 108.2,
      "end_s": 108.8,
      "text_en": "Okay, okay.",
      "text_native": "ठीक, ठीक।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 48,
      "speaker": "agent",
      "start_s": 109.0,
      "end_s": 110.0,
      "text_en": "Gujarat, Maharashtra, everything.",
      "text_native": "गुजरात, महाराष्ट्र, सब।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 49,
      "speaker": "customer",
      "start_s": 110.5,
      "end_s": 111.2,
      "text_en": "So tell me then.",
      "text_native": "तो बताइए मुझे फिर।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 50,
      "speaker": "agent",
      "start_s": 111.8,
      "end_s": 113.5,
      "text_en": "I am making the quantity 5 tons, okay? 5 tons will work for you, right?",
      "text_native": "क्वांटिटी पाँच टन कर दे रहा हूँ, ठीक है? पाँच टन चलेगा आपको ना?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 51,
      "speaker": "customer",
      "start_s": 113.8,
      "end_s": 116.2,
      "text_en": "Okay, we will manage, we will manage 5 tons, we will order.",
      "text_native": "चलो, हम मैनेज कर लेंगे, पाँच टन मैनेज कर लेंगे, मंगाएंगे।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 52,
      "speaker": "agent",
      "start_s": 116.3,
      "end_s": 121.0,
      "text_en": "Okay. Right now sir, in the current situation, rate is not the issue, the issue is of material. If the material is available with me, then I will give you the rate, okay?",
      "text_native": "ठीक है। अभी सर करंट में मैं रेट का अभी इशू नहीं है, अभी इशू है मटेरियल का। अगर मटेरियल मेरे पास अवेलेबल होगा तो फिर मैं आपको रेट दे देता हूँ, ठीक है?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 53,
      "speaker": "customer",
      "start_s": 121.2,
      "end_s": 124.5,
      "text_en": "Yes, tell me the rate, tell me for both 80 and 120. Okay, this one, this is food grade, right?",
      "text_native": "हाँ, मुझे रेट बता दीजिए, एट्टी और एक सौ बीस दोनों का बताइए। अच्छा, ये जो है, ये फ़ूड ग्रेड में ही है ना?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 54,
      "speaker": "agent",
      "start_s": 124.6,
      "end_s": 125.0,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 55,
      "speaker": "customer",
      "start_s": 125.2,
      "end_s": 127.2,
      "text_en": "The material you are talking about, it is food grade, right?",
      "text_native": "जो आप मटेरियल बता रहे हो, फ़ूड ग्रेड में ही है ना ये?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 56,
      "speaker": "agent",
      "start_s": 127.3,
      "end_s": 130.8,
      "text_en": "Not food grade, JSW prime material, sir. I don't know food grade, I don't know this. We will give you JSW galvanized, GP grade material, prime.",
      "text_native": "फ़ूड ग्रेड नहीं, JSW प्राइम मटेरियल सर। मुझे नहीं पता फ़ूड ग्रेड, ये नहीं पता। JSW गेल्वेनाइज्ड आपको देंगे, जी पी ग्रेड मटेरियल, प्राइम।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 57,
      "speaker": "customer",
      "start_s": 130.9,
      "end_s": 132.0,
      "text_en": "Okay, okay, it will be prime.",
      "text_native": "अच्छा, अच्छा, प्राइम होगा।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 58,
      "speaker": "agent",
      "start_s": 132.2,
      "end_s": 133.5,
      "text_en": "Yes, whatever it is, I don't know all that.",
      "text_native": "हाँ, जो भी है, मैं वो सब नहीं पता।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 59,
      "speaker": "customer",
      "start_s": 133.5,
      "end_s": 135.2,
      "text_en": "Yes, tell me about both 80 and 120.",
      "text_native": "हाँ, मुझे जो है ना, एट्टी और एक सौ बीस दोनों का बताइए।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 60,
      "speaker": "agent",
      "start_s": 135.5,
      "end_s": 138.0,
      "text_en": "You tell me, what length do you need? Length 0.5, 1250 into 2500?",
      "text_native": "आप मेरेको बता दीजिए, लेंथ कितना चाहिए? लेंथ ज़ीरो पॉइंट फाइव, बारह सौ पचास इनटू पच्चीस सौ?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 61,
      "speaker": "customer",
      "start_s": 138.2,
      "end_s": 139.8,
      "text_en": "Yes, 1250, 2500.",
      "text_native": "हाँ, बारह सौ पचास, पच्चीस सौ।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 62,
      "speaker": "agent",
      "start_s": 140.0,
      "end_s": 140.8,
      "text_en": "Okay, 5 tons.",
      "text_native": "ठीक है, पाँच टन।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 63,
      "speaker": "customer",
      "start_s": 141.0,
      "end_s": 142.2,
      "text_en": "We will do 5 tons, no problem.",
      "text_native": "पाँच टन कर लेंगे, कोई दिक्कत नहीं।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 64,
      "speaker": "agent",
      "start_s": 142.5,
      "end_s": 145.0,
      "text_en": "Okay. Okay, I will give you the rate for this quickly, okay? If the material is available",
      "text_native": "ठीक है। ठीक है, मैं आपको इसका जल्दी रेट देता हूँ, ठीक है? अगर मटेरियल अवेलेबल होगा"
    },
    {
      "ucid": "21112178962261641",
      "idx": 65,
      "speaker": "customer",
      "start_s": 145.0,
      "end_s": 145.5,
      "text_en": "Yes, speak.",
      "text_native": "हाँ, बोलिए।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 66,
      "speaker": "agent",
      "start_s": 145.5,
      "end_s": 146.2,
      "text_en": "You tell, you tell.",
      "text_native": "आप बताइए, आप बताइए।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 67,
      "speaker": "agent",
      "start_s": 146.2,
      "end_s": 154.0,
      "text_en": "I was saying, sir, that if the material is available, then I will give you the rate, okay? Because sir, in the current increasing market, it is very difficult to hold material, okay? Let me check once with the Ghaziabad team. I sit in Mumbai, let me talk to the Ghaziabad team once, okay?",
      "text_native": "मैं ये बोल रहा था सर कि मटेरियल अवेलेबल होगा तो फिर मैं आपको रेट दूंगा, ठीक है? क्योंकि सर अभी इंक्रीसिंग मार्केट में सर मटेरियल होल्ड करना बहुत ज्यादा मुश्किल है, ठीक है? एक बार मैं चेक कर लेता हूँ गाजियाबाद टीम से। मैं मुंबई बैठता हूँ, एक बार मैं गाजियाबाद टीम से बात कर लेता हूँ, ठीक है?"
    },
    {
      "ucid": "21112178962261641",
      "idx": 68,
      "speaker": "customer",
      "start_s": 154.0,
      "end_s": 154.5,
      "text_en": "You",
      "text_native": "आप"
    },
    {
      "ucid": "21112178962261641",
      "idx": 69,
      "speaker": "agent",
      "start_s": 154.5,
      "end_s": 156.5,
      "text_en": "If the material is available, then I will send you the quotation, sir.",
      "text_native": "अगर मटेरियल अवेलेबल होगा तो फिर मैं आपको सर कोटेशन भेजता हूँ।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 70,
      "speaker": "customer",
      "start_s": 156.5,
      "end_s": 158.0,
      "text_en": "Yes, okay, okay, okay.",
      "text_native": "हाँ, ओके, ओके, ओके।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 71,
      "speaker": "agent",
      "start_s": 158.0,
      "end_s": 159.0,
      "text_en": "Okay sir, thank you.",
      "text_native": "ओके सर, थैंक यू।"
    },
    {
      "ucid": "21112178962261641",
      "idx": 72,
      "speaker": "customer",
      "start_s": 159.2,
      "end_s": 159.8,
      "text_en": "Bye.",
      "text_native": "बाय।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962261641",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel?",
      "comment": "The agent did not ask for permission to speak, jumping directly to the requirement."
    },
    {
      "ucid": "21112178962261641",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for steel? Any requirement for HR, CR, sir, for the material?",
      "comment": "The agent did not provide a supply or price hook, but instead opened by asking for requirements."
    },
    {
      "ucid": "21112178962261641",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "What do you do? Do you do trading or manufacturing, sir?",
      "comment": "Only asked about manufacturing/trading and end application; missed questions on volume, suppliers, and payment terms."
    },
    {
      "ucid": "21112178962261641",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched in a structured way; the conversation was purely transactional about a specific requirement."
    },
    {
      "ucid": "21112178962261641",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "0.5, what's the width? 1250? ... Coating rate? 80? ... I am making the quantity 5 tons, okay?",
      "comment": "Successfully captured the material type, thickness, width, quantity, and delivery location for the quote."
    },
    {
      "ucid": "21112178962261641",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "If the material is available, then I will send you the quotation, sir.",
      "comment": "A clear next step was committed: check stock and then send a quotation."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}