{
  "ucid": "21112178962246451",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 10:51:04",
  "end_time": "2026-09-17 10:56:59",
  "duration_sec": 355,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1eb31acde3dfe5c5af428cf300d5eecd.mp3",
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  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962246451__DIA1eb31acde3dfe5c5af428cf300d5eecd.mp3",
  "audio_bytes": 1024704,
  "audio_status": "ok",
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  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 341.568,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, am I speaking with Ashok Chauhan ji?   (हॅलो, ये अशोक चौहान जी बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, brother.   (जी भैया।)\n[5s] AGENT: Hello?   (हॅलो?)\n[6s] CUSTOMER: Yes brother, yes, tell me.   (जी भैया, जी बताइए।)\n[7s] AGENT: Sir, is there any requirement in FNG Steels? I was calling from JSW One.   (सर जी, ये एफ एन जी स्टील्स में कोई रिक्वायरमेंट है? जे एस डब्ल्यू वन से बात कर रहा था।)\n[10s] CUSTOMER: Yes sir, tell me.   (जी सर, बताइए।)\n[12s] AGENT: Is there any requirement for steel right now, sir? Your FNG Steels was registered for quite some time. But no requirement came.   (स्टील का कोई रिक्वायरमेंट है क्या सर अभी? एफ एन जी स्टील्स काफी टाइम से रजिस्टर्ड था आपका। तो कोई रिक्वायरमेंट नहीं आया था।)\n[17s] CUSTOMER: Sir, the pricing is a bit high right now, that's why there's no requirement.   (सर, प्राइसिंग थोड़ी अभी हाई चल रही है, इसलिए रिक्वायरमेंट नहीं है।)\n[20s] AGENT: Sir, the pricing is going to go high until October.   (सर, प्राइसिंग तो सर अक्टूबर तक हाई ही जाने वाली है।)\n[23s] CUSTOMER: Oh, it's going to go high?   (अच्छा, हाई ही जाने वाली है?)\n[24s] AGENT: Yes.   (जी।)\n[25s] CUSTOMER: Like CRC today, what is the rate today, sir?   (आज जैसे सी आर सी है, आज क्या रेट हो गई है सर?)\n[28s] AGENT: Um, it's CRC, sir, I'll have to check the idea for CR right now because the rates are, the rates are increasing every day. But I can tell you based on the old rates. It was running around 74, 75 before.   (अं, सी आर सी है सर, सी आर का आईडिया अभी मेरे को चेक करना पड़ेगा क्योंकि हर दिन रेट चल, रेट बढ़ रहे हैं। बट मैं पुराने रेट के हिसाब से बता देता हूं। ये 74, 75 के अराउंड चल रहा था पहले।)\n[34s] AGENT: Now, the rates are changing every day, so I can't give you an update for CR right now. But I've told you the recent rate.   (अभी फिर हर दिन रेट चेंज हो रहे हैं तो मैं अभी आपको अपडेट नहीं दे सकता सी आर का। बट मैं पुराना अभी हाल फिलहाल का रेट बताया हूं।)\n[38s] CUSTOMER: Once you have an update, please let me know, sir. If there is any requirement, I will tell you.   (एक बार अपडेट करके मेरे को बता दीजिए सर। अगर कोई रिक्वायरमेंट रहती है तो मैं बता दूंगा आपको।)\n[42s] AGENT: So if you give a requirement, sir, only then will I update, right?   (तो आप रिक्वायरमेंट दोगे सर, तो तो अपडेट करूंगा ना।)\n[44s] CUSTOMER: Requirement, sir, you can note it down. I need 5060 CR, I need coil.   (रिक्वायरमेंट सर आप लिख लीजिए। 5060 मेरे को तो सी आर चाहिए, कॉइल चाहिए।)\n[47s] AGENT: By the way, in your FNG Steel, is it purely a trading business?   (आपका वैसे एफ एन जी स्टील में प्योरली ट्रेडिंग का काम रहता है?)\n[50s] CUSTOMER: Trading, purely trading.   (ट्रेडिंग, प्योरली ट्रेडिंग।)\n[52s] AGENT: I see. How many tons? For five and six? One coil each?   (अच्छा। कितना टन है? फाइव और सिक्स का? एक-एक कॉइल?)\n[54s] CUSTOMER: No no sir. The full forty, the minimum trailer will be of forty tons, right?   (नहीं नहीं सर। पूरे चालीस, मिनिमम ट्रेलर चालीस टन का आएगा ना।)\n[58s] AGENT: No, you can get a smaller one too. And a larger one too. How much do you need?   (नहीं, आप कम का भी आ जाता है। और ज्यादा का भी आ जाता है। आपको कितना चाहिए?)\n[61s] CUSTOMER: For me, you can do for five zero and six zero... two coils each.   (मेरे को तो आप फाइव जीरो और सिक्स जीरो में आप कर दीजिए टू कॉइल ईच।)\n[65s] AGENT: Two coils each.   (टू कॉइल ईच।)\n[66s] CUSTOMER: Yes sir.   (यस सर।)\n[67s] AGENT: And in standard widths, right?   (और स्टैंडर्ड विड्थ्स में ना?)\n[69s] CUSTOMER: Yes, twelve fifty.   (हां, साढ़े बारह सौ।)\n[70s] AGENT: Twelve fifty. Okay. Two coils. Sir, do you get this from Jaipur or do you also get it from Ghaziabad etc.?   (साढ़े बारह सौ। ओके। टू कॉइल्स। ये सर अभी जयपुर से आप लेते हो कि मतलब गाजियाबाद वगैरह से वहां से भी लेते हो?)\n[75s] CUSTOMER: What sir?   (क्या सर?)\n[76s] AGENT: I'm saying this material, CR, do you get it only from Jaipur or also from Ghaziabad?   (मैं कह रहा हूं ये जो मटेरियल है सी आर, वो आप जयपुर से ही लेते हो कि गाजियाबाद से भी लेते हो?)\n[79s] CUSTOMER: No sir, mine comes totally from outside.   (नहीं सर, टोटली बाहर से आता है मेरा।)\n[80s] AGENT: Where does it come from?   (कहां से आता है?)\n[81s] CUSTOMER: Bawal. Bawal, Bawal. It comes from Bawal. There is a Urja Metallics Private Limited plant in Bawal, it comes from there.   (बावल। बावल, बावल। बावल से आता है। बावल में ऊर्जा मेटलिक्स प्राइवेट लिमिटेड प्लांट है, वहां से आता है।)\n[85s] AGENT: I see. Which brand is it? Urja's?   (अच्छा। कौन सा ब्रांड है? ऊर्जा का?)\n[87s] CUSTOMER: Urja Metallics. Yes.   (ऊर्जा मेटलिक्स। हां जी।)\n[89s] AGENT: So that, Urja Metallics has a brand? This CR? Because this is primary, I mean, I've heard Urja Metallics for the first time.   (तो उसका, ऊर्जा मेटलिक्स का ब्रांड है ये सी आर? क्योंकि ये प्राइमरी, मतलब मैंने पहली बार सुना है ऊर्जा मेटलिक्स।)\n[92s] CUSTOMER: Processor, sir, they have a processing mill.   (प्रोसेसर, सर इनकी प्रोसेसिंग मिल है।)\n[95s] AGENT: I see. No, the brand, I mean the one you get, is it from Urja Metallics?   (अच्छा। नहीं, ब्रांड, मतलब जो आपके पास आता है वो ऊर्जा मेटलिक्स का रहता है?)\n[97s] CUSTOMER: Yes, yes, yes, yes.   (हां जी, हां जी, हां जी, हां जी।)\n[98s] AGENT: Then that would be a secondary brand.   (तो तो सेकेंडरी ब्रांड हो गया।)\n[100s] CUSTOMER: Yes, it's a secondary brand. Sir, otherwise I buy material from Tata.   (हां, सेकेंडरी ब्रांड हो गया। सर, बाकी टाटा से माल लेता हूं मैं।)\n[102s] AGENT: I see. From Tata, with TC and all, you take everything?   (अच्छा। टाटा से विद टी सी एंड ऑल सब लेते हो आप?)\n[105s] CUSTOMER: With TC, with TC, with TC.   (विद टी सी, विद टी सी, विद टी सी।)\n[106s] AGENT: From where? Jaipur or NCR?   (कहां से? जयपुर कि एन सी आर?)\n[108s] CUSTOMER: Tatanagar, Odisha, Faridabad, Ghaziabad, Sahibabad, Jamshedpur, Marine Drive.   (टाटानगर, उड़ीसा, फरीदाबाद, गाजियाबाद, साहिबाबाद, जमशेदपुर, मरीन ड्राइव।)\n[113s] AGENT: Huh? Marine Drive?   (हैं? मरीन ड्राइव?)\n[114s] CUSTOMER: Marine Drive Jamshedpur, sir.   (मरीन ड्राइव जमशेदपुर, सर।)\n[116s] AGENT: I see.   (अच्छा।)\n[117s] AGENT: Okay okay. I thought sir, Marine Drive is in Mumbai.   (ओके ओके। मैं सोचा सर मरीन ड्राइव तो मुंबई में है।)\n[120s] CUSTOMER: No no no. Marine Drive in Jamshedpur.   (नहीं नहीं नहीं। मरीन ड्राइव जमशेदपुर में।)\n[122s] AGENT: I see. No, there is one in Mumbai too, right?   (अच्छा। नहीं, मुंबई में भी है ना?)\n[124s] CUSTOMER: Yes yes, Mumbai, the main one, the one for strolling, is in Mumbai.   (हां हां, मुंबई, मेन तो वो तो मुंबई में ही है घूमने वाला।)\n[126s] AGENT: That's what I was thinking, where did Marine Drive come from.   (वही मैं सोच रहा था मरीन ड्राइव कहां से आ गया।)\n[128s] CUSTOMER: Marine Drive Jamshedpur.   (मरीन ड्राइव जमशेदपुर।)\n[129s] AGENT: I see. Okay. Our payment is in advance, sir.   (अच्छा। ठीक है। एडवांस में रहता है सर हमारा पेमेंट।)\n[132s] CUSTOMER: Sir, JSW, company, which company is there that gives material without advance, you tell me.   (सर, जे एस डब्ल्यू, कंपनी, कौन सी कंपनी है ऐसी जो बिना एडवांस के माल देती है, आप मेरे को बताइए।)\n[134s] AGENT: No, I'm telling you sir, there are many people who say they'll pay after thirty days, after the material, after all that with the material is done.   (नहीं, बता रहा हूं सर, बहुत सारे लोग ऐसे होते हैं कि तीस दिन बाद देंगे, मटेरियल के बाद, मटेरियल वो सब होने के बाद देंगे।)\n[139s] AGENT: So I'm telling you beforehand, so there's no problem later.   (तो इसलिए मैं पहले ही बता देता हूं, बाद में दिक्कत ही ना हो।)\n[141s] CUSTOMER: We already work with companies, we know the terms and conditions. No company gives material on credit. Everyone wants payment first.   (हम ऑलरेडी कंपनी के साथ काम कर रहे हैं, हमें टर्म्स कंडीशंस पता है। कोई कंपनी उधार में माल नहीं देती है। सब लोगों को पेमेंट पहले ही चाहिए।)\n[146s] AGENT: I see. So now, for this, did you just want to know the rate or do you want to close, I mean, when do you want to do it? When is your stock running low?   (अच्छा। तो अभी मतलब इसका ये आपको सिर्फ रेट ही जानना था कि क्लोज मतलब करना है, कब करना है? कब स्टॉक कम हो रहा है आपके पास?)\n[150s] CUSTOMER: Sir my, regular, my sizes are regular. Mine keeps running.   (सर मेरे, रेगुलर, मेरे तो रेगुलर साइज है। मेरे तो चलता रहता है।)\n[152s] AGENT: No, I mean, you must be buying every week? What is the monthly procurement? When is it? I wanted to know that.   (नहीं, मतलब हर हफ्ते आप लेते होंगे? मंथली प्रोक्योरमेंट कितना रहता है? कब-कब रहता है? ये जानना चाह रहा था।)\n[156s] CUSTOMER: Monthly procurement sir, I sell a thousand to twelve hundred tons of CR material per month.   (मंथली प्रोक्योरमेंट सर, मैं महीने का हजार से बारह सौ टन माल बेचता हूं सी आर।)\n[160s] AGENT: Out of that, how much is Tata's? Prime?   (उसमें से टाटा का कितना रहता है? प्राइम?)\n[162s] CUSTOMER: In that, Tata's, you can consider, minimum minimum forty percent is Tata, sir. Because Tata can't provide much material. Tata's other sizes come more.   (उसमें टाटा का आप मानिए, मिनिमम मिनिमम फोर्टी परसेंट टाटा रहता है सर। क्योंकि टाटा ज्यादा माल दे नहीं पाती है। टाटा के और साइजेस ज्यादा आते हैं।)\n[167s] AGENT: Okay okay. Okay, I'll check once.   (ओके ओके। ठीक है, मैं एक बार चेक कर लूंगा।)\n[169s] AGENT: In point five and point six, right? CR.   (पॉइंट फाइव और पॉइंट सिक्स में, है ना? सी आर।)\n[171s] AGENT: We will be able to provide JSW's. Okay?   (हम जे एस डब्ल्यू का दे पाएंगे। ठीक है?)\n[173s] CUSTOMER: Yes, JSW will do.   (हां, जे एस डब्ल्यू चलेगा।)\n[175s] AGENT: Okay sir then. Okay.   (ठीक है सर फिर। ओके।)\n[176s] CUSTOMER: Now whatever you do, just tell me the plant, which one it is. Is it Vasind, Kalinganagar, which one is it?   (ये अब जो भी आप एक बार करें ना, एक बार मेरे को प्लांट बता दीजिएगा कौन सा वाला है। वासिंद है, कलिंगनगर है, कौन सा है?)\n[180s] AGENT: I see, I see.   (अच्छा अच्छा।)\n[181s] CUSTOMER: Because that, actually there's a lot of problem. Nowadays JSW, earlier it didn't use to give stamping, now it has started giving stamping.   (क्योंकि वो एक्चुअली दिक्कत बहुत आती है। आजकल जे एस डब्ल्यू पहले तो स्टैंपिंग देती नहीं थी, अब स्टैंपिंग देनी स्टार्ट कर दी है।)\n[186s] AGENT: Hmm.   (हम्म।)\n[187s] CUSTOMER: On the material. So there's a lot of difficulty in selling the material. For the ones that don't have stamping, people say, 'How will we know now that it's JSW's?' This is the problem.   (माल के ऊपर। तो माल बेचने में बड़ी दिक्कत आती है। जिनपे स्टैंपिंग नहीं आती, उसमें लोग बोलते हैं, हमें अब कैसे पता चलेगा जे एस डब्ल्यू का है। ये दिक्कत है।)\n[193s] AGENT: I see, so you need it with stamping.   (अच्छा, तो मतलब आपको स्टैंपिंग के साथ ही चाहिए।)\n[195s] CUSTOMER: Yes. Yes, yes.   (हां जी। हां जी, हां जी।)\n[196s] AGENT: Okay.   (ओके।)\n[197s] AGENT: Okay, I'll check once. Okay? I will either give you an update today for this, for the pricing.   (ठीक है, मैं एक बार चेक कर लूंगा। ठीक है? मैं आपको इसका या तो आज अपडेट दे दूंगा इसका प्राइसिंग का।)\n[202s] CUSTOMER: Tell me sir, tell me.   (बताना सर, बताना।)\n[202s] AGENT: I mean today, today, is there a possibility of closing?   (मतलब आज, आज मतलब पॉसिबिलिटी है क्या क्लोज करने की?)\n[205s] CUSTOMER: You will give the rate, sir, the possibility depends on that, what the rate is.   (आप रेट देंगे सर, उसपे है पॉसिबिलिटी तो, क्या रेट है।)\n[207s] AGENT: No sir, suppose the rate matches.   (नहीं सर, मान लो रेट मैच हो गया।)\n[208s] CUSTOMER: Yes, then the possibility is full, then.   (हां, तो पॉसिबिलिटी पूरी-पूरी है फिर तो।)\n[210s] AGENT: Okay, okay. I will check today, okay? The rates are supposed to come to me by twelve o'clock anyway. I'll check and tell you.   (ठीक है, ठीक है। मैं चेक कर लूंगा आज, है ना? बारह बजे वैसे ही रेट आने वाले हैं मेरे पास। एक बार चेक करके बताता हूं।)\n[214s] CUSTOMER: Okay.   (ओके।)\n[215s] AGENT: Okay, okay.   (ओके, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 88,
  "connected": 1,
  "audio_notes": "clear: There is some background call center noise, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "88 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 9.0,
  "pitch_score_band": "green",
  "pitch_missed_steps": "[\"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "You did excellent discovery to understand the customer's business, but you missed the crucial step of using that information to pitch a relevant JSW USP before moving to the quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
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  "moq_severity": null,
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  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer is a large-volume trader (1000-1200 MT/month) of CR coil, currently sourcing from Tata and a secondary processor. The agent successfully uncovered the customer's business scale and captured a specific requirement for 0.5mm and 0.6mm CR coils. The call concluded with the agent committing to provide a price quote later the same day.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.\", \"comment\": \"Agent greeted, used the customer's name, and identified the company. The customer's immediate engagement served as implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, the pricing is going to go high until October.\", \"comment\": \"After the customer raised price as a concern, the agent used a price signal to create urgency, which served as an effective hook.\"}, {\"step_id\": \"SL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.\", \"comment\": \"Agent successfully discovered the customer is a trader (Q1), their monthly volume (Q3), current suppliers (Q4), competitor share (Q5), and confirmed payment term understanding (Q6). Only end application (Q2) was missed.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs. After discovery, he moved directly to confirming the requirement without connecting it to a JSW value proposition.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Requirement, sir, you can note it down. I need 5060 CR, I need coil.\", \"comment\": \"Agent successfully captured a specific requirement including grade (CR), thickness (0.5, 0.6), width (1250), and quantity (2 coils each).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will either give you an update today for this, for the pricing.\", \"comment\": \"Agent committed to a clear next step with a specific turnaround time (providing a quote today), which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You did excellent discovery to understand the customer's business, but you missed the crucial step of using that information to pitch a relevant JSW USP before moving to the quote.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"Sir, the pricing is a bit high right now, that's why there's no requirement.\", \"response\": \"Sir, the pricing is going to go high until October.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"otherwise I buy material from Tata.\", \"response\": \"I see. From Tata, with TC and all, you take everything?\"}, {\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Once you have an update, please let me know, sir. If there is any requirement, I will tell you.\", \"response\": \"So if you give a requirement, sir, only then will I update, right?\"}], \"call_summary\": \"The customer is a large-volume trader (1000-1200 MT/month) of CR coil, currently sourcing from Tata and a secondary processor. The agent successfully uncovered the customer's business scale and captured a specific requirement for 0.5mm and 0.6mm CR coils. The call concluded with the agent committing to provide a price quote later the same day.\"}",
  "error": null,
  "latency_ms": 29622,
  "input_tokens": 6307,
  "output_tokens": 1113,
  "created_at": "2026-09-25 12:07:10",
  "sentiment": "negative",
  "sentiment_score": -0.45,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 27,
  "lex_hits": 18,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.531,
  "agent_talk_sec": 100.4,
  "customer_talk_sec": 88.7,
  "dead_air_sec": 165.9,
  "longest_monologue_sec": 10.0,
  "agent_wpm": 325.1,
  "interruptions": 0,
  "agent_turns": 47,
  "customer_turns": 41,
  "discovery_qs": 37,
  "words_agent": 544,
  "words_customer": 408,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962246451",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 3.5,
      "text_en": "Hello, am I speaking with Ashok Chauhan ji?",
      "text_native": "हॅलो, ये अशोक चौहान जी बात कर रहे हैं?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.8,
      "end_s": 4.4,
      "text_en": "Yes, brother.",
      "text_native": "जी भैया।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.9,
      "end_s": 5.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.7,
      "text_en": "Yes brother, yes, tell me.",
      "text_native": "जी भैया, जी बताइए।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 9.8,
      "text_en": "Sir, is there any requirement in FNG Steels? I was calling from JSW One.",
      "text_native": "सर जी, ये एफ एन जी स्टील्स में कोई रिक्वायरमेंट है? जे एस डब्ल्यू वन से बात कर रहा था।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 11.0,
      "text_en": "Yes sir, tell me.",
      "text_native": "जी सर, बताइए।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 16.2,
      "text_en": "Is there any requirement for steel right now, sir? Your FNG Steels was registered for quite some time. But no requirement came.",
      "text_native": "स्टील का कोई रिक्वायरमेंट है क्या सर अभी? एफ एन जी स्टील्स काफी टाइम से रजिस्टर्ड था आपका। तो कोई रिक्वायरमेंट नहीं आया था।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.7,
      "end_s": 19.6,
      "text_en": "Sir, the pricing is a bit high right now, that's why there's no requirement.",
      "text_native": "सर, प्राइसिंग थोड़ी अभी हाई चल रही है, इसलिए रिक्वायरमेंट नहीं है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 22.5,
      "text_en": "Sir, the pricing is going to go high until October.",
      "text_native": "सर, प्राइसिंग तो सर अक्टूबर तक हाई ही जाने वाली है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.9,
      "end_s": 24.0,
      "text_en": "Oh, it's going to go high?",
      "text_native": "अच्छा, हाई ही जाने वाली है?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.4,
      "end_s": 24.7,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.0,
      "end_s": 27.0,
      "text_en": "Like CRC today, what is the rate today, sir?",
      "text_native": "आज जैसे सी आर सी है, आज क्या रेट हो गई है सर?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 33.8,
      "text_en": "Um, it's CRC, sir, I'll have to check the idea for CR right now because the rates are, the rates are increasing every day. But I can tell you based on the old rates. It was running around 74, 75 before.",
      "text_native": "अं, सी आर सी है सर, सी आर का आईडिया अभी मेरे को चेक करना पड़ेगा क्योंकि हर दिन रेट चल, रेट बढ़ रहे हैं। बट मैं पुराने रेट के हिसाब से बता देता हूं। ये 74, 75 के अराउंड चल रहा था पहले।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.3,
      "end_s": 38.0,
      "text_en": "Now, the rates are changing every day, so I can't give you an update for CR right now. But I've told you the recent rate.",
      "text_native": "अभी फिर हर दिन रेट चेंज हो रहे हैं तो मैं अभी आपको अपडेट नहीं दे सकता सी आर का। बट मैं पुराना अभी हाल फिलहाल का रेट बताया हूं।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 15,
      "speaker": "customer",
      "start_s": 38.3,
      "end_s": 41.2,
      "text_en": "Once you have an update, please let me know, sir. If there is any requirement, I will tell you.",
      "text_native": "एक बार अपडेट करके मेरे को बता दीजिए सर। अगर कोई रिक्वायरमेंट रहती है तो मैं बता दूंगा आपको।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 16,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 43.5,
      "text_en": "So if you give a requirement, sir, only then will I update, right?",
      "text_native": "तो आप रिक्वायरमेंट दोगे सर, तो तो अपडेट करूंगा ना।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 17,
      "speaker": "customer",
      "start_s": 43.9,
      "end_s": 46.8,
      "text_en": "Requirement, sir, you can note it down. I need 5060 CR, I need coil.",
      "text_native": "रिक्वायरमेंट सर आप लिख लीजिए। 5060 मेरे को तो सी आर चाहिए, कॉइल चाहिए।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 18,
      "speaker": "agent",
      "start_s": 47.3,
      "end_s": 49.6,
      "text_en": "By the way, in your FNG Steel, is it purely a trading business?",
      "text_native": "आपका वैसे एफ एन जी स्टील में प्योरली ट्रेडिंग का काम रहता है?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 19,
      "speaker": "customer",
      "start_s": 49.8,
      "end_s": 51.2,
      "text_en": "Trading, purely trading.",
      "text_native": "ट्रेडिंग, प्योरली ट्रेडिंग।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 20,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 54.2,
      "text_en": "I see. How many tons? For five and six? One coil each?",
      "text_native": "अच्छा। कितना टन है? फाइव और सिक्स का? एक-एक कॉइल?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 21,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 57.2,
      "text_en": "No no sir. The full forty, the minimum trailer will be of forty tons, right?",
      "text_native": "नहीं नहीं सर। पूरे चालीस, मिनिमम ट्रेलर चालीस टन का आएगा ना।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 22,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 60.8,
      "text_en": "No, you can get a smaller one too. And a larger one too. How much do you need?",
      "text_native": "नहीं, आप कम का भी आ जाता है। और ज्यादा का भी आ जाता है। आपको कितना चाहिए?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 23,
      "speaker": "customer",
      "start_s": 61.1,
      "end_s": 64.8,
      "text_en": "For me, you can do for five zero and six zero... two coils each.",
      "text_native": "मेरे को तो आप फाइव जीरो और सिक्स जीरो में आप कर दीजिए टू कॉइल ईच।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 24,
      "speaker": "agent",
      "start_s": 65.2,
      "end_s": 66.1,
      "text_en": "Two coils each.",
      "text_native": "टू कॉइल ईच।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 25,
      "speaker": "customer",
      "start_s": 66.3,
      "end_s": 66.8,
      "text_en": "Yes sir.",
      "text_native": "यस सर।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 26,
      "speaker": "agent",
      "start_s": 67.1,
      "end_s": 68.5,
      "text_en": "And in standard widths, right?",
      "text_native": "और स्टैंडर्ड विड्थ्स में ना?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 27,
      "speaker": "customer",
      "start_s": 68.9,
      "end_s": 69.8,
      "text_en": "Yes, twelve fifty.",
      "text_native": "हां, साढ़े बारह सौ।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 28,
      "speaker": "agent",
      "start_s": 70.1,
      "end_s": 74.5,
      "text_en": "Twelve fifty. Okay. Two coils. Sir, do you get this from Jaipur or do you also get it from Ghaziabad etc.?",
      "text_native": "साढ़े बारह सौ। ओके। टू कॉइल्स। ये सर अभी जयपुर से आप लेते हो कि मतलब गाजियाबाद वगैरह से वहां से भी लेते हो?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 29,
      "speaker": "customer",
      "start_s": 74.9,
      "end_s": 75.5,
      "text_en": "What sir?",
      "text_native": "क्या सर?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 30,
      "speaker": "agent",
      "start_s": 75.5,
      "end_s": 78.6,
      "text_en": "I'm saying this material, CR, do you get it only from Jaipur or also from Ghaziabad?",
      "text_native": "मैं कह रहा हूं ये जो मटेरियल है सी आर, वो आप जयपुर से ही लेते हो कि गाजियाबाद से भी लेते हो?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 31,
      "speaker": "customer",
      "start_s": 78.8,
      "end_s": 80.2,
      "text_en": "No sir, mine comes totally from outside.",
      "text_native": "नहीं सर, टोटली बाहर से आता है मेरा।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 32,
      "speaker": "agent",
      "start_s": 80.4,
      "end_s": 80.9,
      "text_en": "Where does it come from?",
      "text_native": "कहां से आता है?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 33,
      "speaker": "customer",
      "start_s": 81.0,
      "end_s": 84.8,
      "text_en": "Bawal. Bawal, Bawal. It comes from Bawal. There is a Urja Metallics Private Limited plant in Bawal, it comes from there.",
      "text_native": "बावल। बावल, बावल। बावल से आता है। बावल में ऊर्जा मेटलिक्स प्राइवेट लिमिटेड प्लांट है, वहां से आता है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 34,
      "speaker": "agent",
      "start_s": 85.0,
      "end_s": 87.2,
      "text_en": "I see. Which brand is it? Urja's?",
      "text_native": "अच्छा। कौन सा ब्रांड है? ऊर्जा का?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 35,
      "speaker": "customer",
      "start_s": 87.2,
      "end_s": 88.6,
      "text_en": "Urja Metallics. Yes.",
      "text_native": "ऊर्जा मेटलिक्स। हां जी।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 36,
      "speaker": "agent",
      "start_s": 88.6,
      "end_s": 92.2,
      "text_en": "So that, Urja Metallics has a brand? This CR? Because this is primary, I mean, I've heard Urja Metallics for the first time.",
      "text_native": "तो उसका, ऊर्जा मेटलिक्स का ब्रांड है ये सी आर? क्योंकि ये प्राइमरी, मतलब मैंने पहली बार सुना है ऊर्जा मेटलिक्स।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 37,
      "speaker": "customer",
      "start_s": 92.2,
      "end_s": 94.2,
      "text_en": "Processor, sir, they have a processing mill.",
      "text_native": "प्रोसेसर, सर इनकी प्रोसेसिंग मिल है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 38,
      "speaker": "agent",
      "start_s": 94.6,
      "end_s": 96.8,
      "text_en": "I see. No, the brand, I mean the one you get, is it from Urja Metallics?",
      "text_native": "अच्छा। नहीं, ब्रांड, मतलब जो आपके पास आता है वो ऊर्जा मेटलिक्स का रहता है?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 39,
      "speaker": "customer",
      "start_s": 96.8,
      "end_s": 98.1,
      "text_en": "Yes, yes, yes, yes.",
      "text_native": "हां जी, हां जी, हां जी, हां जी।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 40,
      "speaker": "agent",
      "start_s": 98.1,
      "end_s": 99.5,
      "text_en": "Then that would be a secondary brand.",
      "text_native": "तो तो सेकेंडरी ब्रांड हो गया।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 41,
      "speaker": "customer",
      "start_s": 99.9,
      "end_s": 101.8,
      "text_en": "Yes, it's a secondary brand. Sir, otherwise I buy material from Tata.",
      "text_native": "हां, सेकेंडरी ब्रांड हो गया। सर, बाकी टाटा से माल लेता हूं मैं।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 42,
      "speaker": "agent",
      "start_s": 102.3,
      "end_s": 105.0,
      "text_en": "I see. From Tata, with TC and all, you take everything?",
      "text_native": "अच्छा। टाटा से विद टी सी एंड ऑल सब लेते हो आप?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 43,
      "speaker": "customer",
      "start_s": 105.0,
      "end_s": 106.2,
      "text_en": "With TC, with TC, with TC.",
      "text_native": "विद टी सी, विद टी सी, विद टी सी।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 44,
      "speaker": "agent",
      "start_s": 106.2,
      "end_s": 107.8,
      "text_en": "From where? Jaipur or NCR?",
      "text_native": "कहां से? जयपुर कि एन सी आर?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 45,
      "speaker": "customer",
      "start_s": 107.8,
      "end_s": 112.8,
      "text_en": "Tatanagar, Odisha, Faridabad, Ghaziabad, Sahibabad, Jamshedpur, Marine Drive.",
      "text_native": "टाटानगर, उड़ीसा, फरीदाबाद, गाजियाबाद, साहिबाबाद, जमशेदपुर, मरीन ड्राइव।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 46,
      "speaker": "agent",
      "start_s": 113.3,
      "end_s": 114.1,
      "text_en": "Huh? Marine Drive?",
      "text_native": "हैं? मरीन ड्राइव?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 47,
      "speaker": "customer",
      "start_s": 114.5,
      "end_s": 115.9,
      "text_en": "Marine Drive Jamshedpur, sir.",
      "text_native": "मरीन ड्राइव जमशेदपुर, सर।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 48,
      "speaker": "agent",
      "start_s": 116.0,
      "end_s": 116.3,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 49,
      "speaker": "agent",
      "start_s": 117.2,
      "end_s": 119.8,
      "text_en": "Okay okay. I thought sir, Marine Drive is in Mumbai.",
      "text_native": "ओके ओके। मैं सोचा सर मरीन ड्राइव तो मुंबई में है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 50,
      "speaker": "customer",
      "start_s": 120.0,
      "end_s": 121.6,
      "text_en": "No no no. Marine Drive in Jamshedpur.",
      "text_native": "नहीं नहीं नहीं। मरीन ड्राइव जमशेदपुर में।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 51,
      "speaker": "agent",
      "start_s": 121.9,
      "end_s": 123.2,
      "text_en": "I see. No, there is one in Mumbai too, right?",
      "text_native": "अच्छा। नहीं, मुंबई में भी है ना?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 52,
      "speaker": "customer",
      "start_s": 123.7,
      "end_s": 125.8,
      "text_en": "Yes yes, Mumbai, the main one, the one for strolling, is in Mumbai.",
      "text_native": "हां हां, मुंबई, मेन तो वो तो मुंबई में ही है घूमने वाला।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 53,
      "speaker": "agent",
      "start_s": 125.8,
      "end_s": 127.5,
      "text_en": "That's what I was thinking, where did Marine Drive come from.",
      "text_native": "वही मैं सोच रहा था मरीन ड्राइव कहां से आ गया।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 54,
      "speaker": "customer",
      "start_s": 127.5,
      "end_s": 128.9,
      "text_en": "Marine Drive Jamshedpur.",
      "text_native": "मरीन ड्राइव जमशेदपुर।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 55,
      "speaker": "agent",
      "start_s": 129.4,
      "end_s": 131.4,
      "text_en": "I see. Okay. Our payment is in advance, sir.",
      "text_native": "अच्छा। ठीक है। एडवांस में रहता है सर हमारा पेमेंट।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 56,
      "speaker": "customer",
      "start_s": 131.8,
      "end_s": 134.2,
      "text_en": "Sir, JSW, company, which company is there that gives material without advance, you tell me.",
      "text_native": "सर, जे एस डब्ल्यू, कंपनी, कौन सी कंपनी है ऐसी जो बिना एडवांस के माल देती है, आप मेरे को बताइए।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 57,
      "speaker": "agent",
      "start_s": 134.2,
      "end_s": 138.4,
      "text_en": "No, I'm telling you sir, there are many people who say they'll pay after thirty days, after the material, after all that with the material is done.",
      "text_native": "नहीं, बता रहा हूं सर, बहुत सारे लोग ऐसे होते हैं कि तीस दिन बाद देंगे, मटेरियल के बाद, मटेरियल वो सब होने के बाद देंगे।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 58,
      "speaker": "agent",
      "start_s": 138.8,
      "end_s": 140.4,
      "text_en": "So I'm telling you beforehand, so there's no problem later.",
      "text_native": "तो इसलिए मैं पहले ही बता देता हूं, बाद में दिक्कत ही ना हो।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 59,
      "speaker": "customer",
      "start_s": 140.7,
      "end_s": 145.8,
      "text_en": "We already work with companies, we know the terms and conditions. No company gives material on credit. Everyone wants payment first.",
      "text_native": "हम ऑलरेडी कंपनी के साथ काम कर रहे हैं, हमें टर्म्स कंडीशंस पता है। कोई कंपनी उधार में माल नहीं देती है। सब लोगों को पेमेंट पहले ही चाहिए।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 60,
      "speaker": "agent",
      "start_s": 146.3,
      "end_s": 149.8,
      "text_en": "I see. So now, for this, did you just want to know the rate or do you want to close, I mean, when do you want to do it? When is your stock running low?",
      "text_native": "अच्छा। तो अभी मतलब इसका ये आपको सिर्फ रेट ही जानना था कि क्लोज मतलब करना है, कब करना है? कब स्टॉक कम हो रहा है आपके पास?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 61,
      "speaker": "customer",
      "start_s": 150.1,
      "end_s": 152.1,
      "text_en": "Sir my, regular, my sizes are regular. Mine keeps running.",
      "text_native": "सर मेरे, रेगुलर, मेरे तो रेगुलर साइज है। मेरे तो चलता रहता है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 62,
      "speaker": "agent",
      "start_s": 152.5,
      "end_s": 155.8,
      "text_en": "No, I mean, you must be buying every week? What is the monthly procurement? When is it? I wanted to know that.",
      "text_native": "नहीं, मतलब हर हफ्ते आप लेते होंगे? मंथली प्रोक्योरमेंट कितना रहता है? कब-कब रहता है? ये जानना चाह रहा था।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 63,
      "speaker": "customer",
      "start_s": 155.8,
      "end_s": 159.8,
      "text_en": "Monthly procurement sir, I sell a thousand to twelve hundred tons of CR material per month.",
      "text_native": "मंथली प्रोक्योरमेंट सर, मैं महीने का हजार से बारह सौ टन माल बेचता हूं सी आर।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 64,
      "speaker": "agent",
      "start_s": 160.1,
      "end_s": 161.6,
      "text_en": "Out of that, how much is Tata's? Prime?",
      "text_native": "उसमें से टाटा का कितना रहता है? प्राइम?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 65,
      "speaker": "customer",
      "start_s": 161.8,
      "end_s": 166.8,
      "text_en": "In that, Tata's, you can consider, minimum minimum forty percent is Tata, sir. Because Tata can't provide much material. Tata's other sizes come more.",
      "text_native": "उसमें टाटा का आप मानिए, मिनिमम मिनिमम फोर्टी परसेंट टाटा रहता है सर। क्योंकि टाटा ज्यादा माल दे नहीं पाती है। टाटा के और साइजेस ज्यादा आते हैं।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 66,
      "speaker": "agent",
      "start_s": 167.1,
      "end_s": 168.8,
      "text_en": "Okay okay. Okay, I'll check once.",
      "text_native": "ओके ओके। ठीक है, मैं एक बार चेक कर लूंगा।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 67,
      "speaker": "agent",
      "start_s": 169.4,
      "end_s": 171.0,
      "text_en": "In point five and point six, right? CR.",
      "text_native": "पॉइंट फाइव और पॉइंट सिक्स में, है ना? सी आर।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 68,
      "speaker": "agent",
      "start_s": 171.4,
      "end_s": 173.2,
      "text_en": "We will be able to provide JSW's. Okay?",
      "text_native": "हम जे एस डब्ल्यू का दे पाएंगे। ठीक है?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 69,
      "speaker": "customer",
      "start_s": 173.2,
      "end_s": 174.2,
      "text_en": "Yes, JSW will do.",
      "text_native": "हां, जे एस डब्ल्यू चलेगा।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 70,
      "speaker": "agent",
      "start_s": 174.9,
      "end_s": 176.0,
      "text_en": "Okay sir then. Okay.",
      "text_native": "ठीक है सर फिर। ओके।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 71,
      "speaker": "customer",
      "start_s": 176.0,
      "end_s": 179.8,
      "text_en": "Now whatever you do, just tell me the plant, which one it is. Is it Vasind, Kalinganagar, which one is it?",
      "text_native": "ये अब जो भी आप एक बार करें ना, एक बार मेरे को प्लांट बता दीजिएगा कौन सा वाला है। वासिंद है, कलिंगनगर है, कौन सा है?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 72,
      "speaker": "agent",
      "start_s": 180.2,
      "end_s": 180.8,
      "text_en": "I see, I see.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 73,
      "speaker": "customer",
      "start_s": 181.1,
      "end_s": 186.2,
      "text_en": "Because that, actually there's a lot of problem. Nowadays JSW, earlier it didn't use to give stamping, now it has started giving stamping.",
      "text_native": "क्योंकि वो एक्चुअली दिक्कत बहुत आती है। आजकल जे एस डब्ल्यू पहले तो स्टैंपिंग देती नहीं थी, अब स्टैंपिंग देनी स्टार्ट कर दी है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 74,
      "speaker": "agent",
      "start_s": 186.5,
      "end_s": 186.8,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 75,
      "speaker": "customer",
      "start_s": 187.3,
      "end_s": 192.8,
      "text_en": "On the material. So there's a lot of difficulty in selling the material. For the ones that don't have stamping, people say, 'How will we know now that it's JSW's?' This is the problem.",
      "text_native": "माल के ऊपर। तो माल बेचने में बड़ी दिक्कत आती है। जिनपे स्टैंपिंग नहीं आती, उसमें लोग बोलते हैं, हमें अब कैसे पता चलेगा जे एस डब्ल्यू का है। ये दिक्कत है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 76,
      "speaker": "agent",
      "start_s": 193.2,
      "end_s": 194.6,
      "text_en": "I see, so you need it with stamping.",
      "text_native": "अच्छा, तो मतलब आपको स्टैंपिंग के साथ ही चाहिए।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 77,
      "speaker": "customer",
      "start_s": 194.8,
      "end_s": 195.8,
      "text_en": "Yes. Yes, yes.",
      "text_native": "हां जी। हां जी, हां जी।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 78,
      "speaker": "agent",
      "start_s": 196.1,
      "end_s": 196.4,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 79,
      "speaker": "agent",
      "start_s": 197.0,
      "end_s": 201.2,
      "text_en": "Okay, I'll check once. Okay? I will either give you an update today for this, for the pricing.",
      "text_native": "ठीक है, मैं एक बार चेक कर लूंगा। ठीक है? मैं आपको इसका या तो आज अपडेट दे दूंगा इसका प्राइसिंग का।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 80,
      "speaker": "customer",
      "start_s": 201.5,
      "end_s": 202.3,
      "text_en": "Tell me sir, tell me.",
      "text_native": "बताना सर, बताना।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 81,
      "speaker": "agent",
      "start_s": 202.3,
      "end_s": 204.4,
      "text_en": "I mean today, today, is there a possibility of closing?",
      "text_native": "मतलब आज, आज मतलब पॉसिबिलिटी है क्या क्लोज करने की?"
    },
    {
      "ucid": "21112178962246451",
      "idx": 82,
      "speaker": "customer",
      "start_s": 204.6,
      "end_s": 206.6,
      "text_en": "You will give the rate, sir, the possibility depends on that, what the rate is.",
      "text_native": "आप रेट देंगे सर, उसपे है पॉसिबिलिटी तो, क्या रेट है।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 83,
      "speaker": "agent",
      "start_s": 206.8,
      "end_s": 208.2,
      "text_en": "No sir, suppose the rate matches.",
      "text_native": "नहीं सर, मान लो रेट मैच हो गया।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 84,
      "speaker": "customer",
      "start_s": 208.2,
      "end_s": 209.8,
      "text_en": "Yes, then the possibility is full, then.",
      "text_native": "हां, तो पॉसिबिलिटी पूरी-पूरी है फिर तो।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 85,
      "speaker": "agent",
      "start_s": 210.1,
      "end_s": 213.8,
      "text_en": "Okay, okay. I will check today, okay? The rates are supposed to come to me by twelve o'clock anyway. I'll check and tell you.",
      "text_native": "ठीक है, ठीक है। मैं चेक कर लूंगा आज, है ना? बारह बजे वैसे ही रेट आने वाले हैं मेरे पास। एक बार चेक करके बताता हूं।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 86,
      "speaker": "customer",
      "start_s": 214.2,
      "end_s": 214.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178962246451",
      "idx": 87,
      "speaker": "agent",
      "start_s": 214.8,
      "end_s": 215.4,
      "text_en": "Okay, okay.",
      "text_native": "ओके, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178962246451",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Hello, am I speaking with Ashok Chauhan ji? ... I was calling from JSW One.",
      "comment": "Agent greeted, used the customer's name, and identified the company. The customer's immediate engagement served as implicit permission to proceed."
    },
    {
      "ucid": "21112178962246451",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, the pricing is going to go high until October.",
      "comment": "After the customer raised price as a concern, the agent used a price signal to create urgency, which served as an effective hook."
    },
    {
      "ucid": "21112178962246451",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 5,
      "evidence": "is it purely a trading business? ... What is the monthly procurement? ... otherwise I buy material from Tata. ... Out of that, how much is Tata's? ... Our payment is in advance, sir.",
      "comment": "Agent successfully discovered the customer is a trader (Q1), their monthly volume (Q3), current suppliers (Q4), competitor share (Q5), and confirmed payment term understanding (Q6). Only end application (Q2) was missed."
    },
    {
      "ucid": "21112178962246451",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs. After discovery, he moved directly to confirming the requirement without connecting it to a JSW value proposition."
    },
    {
      "ucid": "21112178962246451",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Requirement, sir, you can note it down. I need 5060 CR, I need coil.",
      "comment": "Agent successfully captured a specific requirement including grade (CR), thickness (0.5, 0.6), width (1250), and quantity (2 coils each)."
    },
    {
      "ucid": "21112178962246451",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will either give you an update today for this, for the pricing.",
      "comment": "Agent committed to a clear next step with a specific turnaround time (providing a quote today), which the customer accepted."
    }
  ],
  "objections": [
    {
      "ucid": "21112178962246451",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "Sir, the pricing is a bit high right now, that's why there's no requirement.",
      "response": "Sir, the pricing is going to go high until October."
    },
    {
      "ucid": "21112178962246451",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "otherwise I buy material from Tata.",
      "response": "I see. From Tata, with TC and all, you take everything?"
    },
    {
      "ucid": "21112178962246451",
      "obj_type": "send_price_will_think",
      "state": "handled",
      "evidence": "Once you have an update, please let me know, sir. If there is any requirement, I will tell you.",
      "response": "So if you give a requirement, sir, only then will I update, right?"
    }
  ],
  "missed_steps": [
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}