{
  "ucid": "21112178962193531",
  "call_date": "2026-09-17",
  "start_time": "2026-09-17 10:42:15",
  "end_time": "2026-09-17 10:47:04",
  "duration_sec": 289,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA12f7ccd02f88a2472b449fa73c0ce84c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1669,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178962193531__DIA12f7ccd02f88a2472b449fa73c0ce84c.mp3",
  "audio_bytes": 803304,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 267.768,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] AGENT: Hello?   (हॅलो?)\n[7s] AGENT: Yes Jagdish ji, hello, this is Rohit speaking from the JSW One platform.   (हां जगदीश जी नमस्ते, रोहित बात कर रहा हूं JSW One platform से।)\n[10s] CUSTOMER: Where are you calling from, sir?   (कहां से बात कर रहे सर?)\n[11s] AGENT: JSW One platform, Mumbai.   (JSW One platform, मुंबई।)\n[13s] CUSTOMER: Yes sir, tell me.   (हां जी सर, बताइए।)\n[14s] AGENT: Jagdish ji, your company Janta Steel Udyog was registered. You know me, you had registered on this quite a while ago. You were actually in touch with Ganesh.   (जगदीश जी, जनता स्टील उद्योग करके आपकी कंपनी रजिस्टर्ड थी। आप मेरे साथ जानते हैं, आपने काफी पहले इसपे रजिस्टर किया था। गणेश के आप टच में थे actually।)\n[19s] CUSTOMER: Yes.   (हां जी।)\n[19s] AGENT: You had given two or three inquiries but it couldn't be closed. Do you do trading?   (आपने दो-तीन inquiry दी थी but close नहीं हो पाया था। आपका trading का काम है क्या?)\n[22s] CUSTOMER: Sir, we have installed our own profiling machine here in Gurgaon.   (सर, अपनी profiling की मशीन लगा रखी है हमने यहां गुड़गांव में।)\n[25s] AGENT: Oh, so you do profiling and supply it?   (अच्छा, profiling करके आप देते हो?)\n[27s] CUSTOMER: Yes, yes. Apart from that, we will also start trading of coils now.   (जी हां जी। बाकी अभी trading भी स्टार्ट करेंगे हम coils की।)\n[30s] AGENT: Okay, okay. And where do you usually get your material from?   (Okay, okay. और ऐसे आप मटेरियल कहां से लेते हैं?)\n[32s] CUSTOMER: We get the material from different places right now, sir. Sometimes we get it from Ghaziabad. But mostly we get it from Narayana.   (मटेरियल अभी अलग-अलग जगह से लेते हैं सर। गाजियाबाद से भी ले लेते हैं कभी-कभी। बाकी मोस्टली नारायणा से लेते हैं।)\n[37s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[38s] CUSTOMER: Yes. Sometimes from Faridabad too.   (हां जी। फरीदाबाद से भी कभी-कभी।)\n[39s] AGENT: How much is the monthly consumption? How much is the lifting?   (कितना महीने का कितना consumption रहता है? कितना lifting रहता है?)\n[41s] CUSTOMER: Right now sir, actually, ours is just starting.   (अभी सर actually हमारा जो है बिल्कुल स्टार्टिंग है।)\n[43s] AGENT: Oh, okay.   (अच्छा, okay.)\n[44s] CUSTOMER: It's only been two to two-and-a-half months for us, and in these two to two-and-a-half months, we have dispatched approx, almost 200 tons of material.   (दो-ढाई महीने ही हुए हैं हमें and दो-ढाई महीनों में हमने approx लगभग 200 ton माल निकाल लिया है।)\n[49s] AGENT: That's fine. My MOQ is also not that high. I mean, it's 10 tons.   (चलेगा। मेरा MOQ भी वैसा कुछ खास नहीं है। मतलब 10 ton है।)\n[52s] CUSTOMER: Okay.\n[52s] AGENT: Okay?   (ठीक है?)\n[53s] CUSTOMER: Hmm. Yes.   (हम्म। हां जी।)\n[56s] CUSTOMER: Sir, I had registered on your website, on your platform. And I had registered with the expectation that if I contact JSW directly, I will get better prices, but I didn't get anything like that, which is why both of my requirements could not be closed.   (मैंने तो सर आपके उसपे रजिस्टर किया था वेबसाइट पे, आपके platform पे। And मैंने तो यही expectation से रजिस्टर किया था कि भई डायरेक्ट JSW में कांटेक्ट करेंगे तो better prices मिलेंगे but मुझे ऐसा कुछ मिला नहीं इस वजह से वो दोनों requirement close नहीं हो पाई थी मेरी।)\n[105s] AGENT: Hmm hmm.   (हम्म हम्म।)\n[106s] CUSTOMER: Many times, I got one and a half rupees... one and a half rupees plus... compared to the market rate...   (मुझे मार्केट रेट से भी कई बार तो डेढ़-डेढ़ रुपए... डेढ़-डेढ़ रुपए प्लस...)\n[109s] AGENT: There can be two reasons for this. First, suppose some trader is sitting on stock. See, right now it's a rising market. Suppose someone has taken stock... someone has kept it... is sitting on it. What we have is a company standard grade.   (इसके दो रीजन हो सकता है। पहला ये कि अगर मान लीजिए कोई ट्रेडर स्टॉक लेके बैठ गया हो। अभी देखिए अभी rising मार्केट है। मान लो किसी ने स्टॉक लेके कोई रख के रख के बैठ गया। हमारा क्या है कि कंपनी स्टैंडर्ड ग्रेड रहती है।)\n[115s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[116s] AGENT: Okay? Now, what they have is that whatever the rates are, they, yes, they just have to focus on their margin. Whatever price they bought it at, even if they sell it for one rupee higher or let's say 500 rupees higher, they just have to look at the margin, right?   (ठीक है? अब उनका क्या है कि जो भी रेट्स है, वो हां जी, उन्हें बस अपने मार्जिन पे ध्यान देना है। उन्होंने जितने पे लिया है, उससे बस वो एक रुपए भी ऊपर बेचे या फिर let's say पांच सौ रुपए ऊपर बेचते हैं, उनको बस मार्जिन देखना है, है ना?)\n[124s] CUSTOMER: You... sir, you work in this same field, you have a very good idea. In this field, the margin itself is only this much, if you get one rupee or two rupees, that's it.   (आपको सर आप इसी फील्ड में काम कर रहे हैं, आपको बहुत अच्छे से आईडिया है। इस फील्ड में तो मार्जिन ही सिर्फ इतना है, एक रुपया मिल जाए या दो रुपया मिल जाए, बस।)\n[129s] AGENT: Even that you are saying is a lot, yes. Even that is a lot.   (वो भी ज्यादा बोल रहे हो, हां। वो भी ज्यादा ही है।)\n[131s] CUSTOMER: If I go out to trade coils, I only make 50 paise in it.   (अगर मैं coils की भी ट्रेडिंग करने निकलता हूं तो इसमें सिर्फ पचास पैसे ही बचता है।)\n[133s] AGENT: There isn't, there isn't that much margin. Not at all. It's just a game of quantity, nothing else.   (नहीं है मार्जिन नहीं है उतना। बिल्कुल नहीं है। सिर्फ quantity का गेम है, nothing else.)\n[135s] CUSTOMER: Hmm hmm. Yes, yes.   (हम्म हम्म। हां जी हां जी।)\n[136s] AGENT: If there is quantity, then it will be a bit better, otherwise there isn't that much margin.   (Quantity है तो फिर थोड़ा अच्छा होगा, otherwise उतना मार्जिन नहीं है।)\n[138s] CUSTOMER: Absolutely, absolutely. In HR coil or all these things.   (बिल्कुल बिल्कुल। HR coil या फिर इन सब चीजों में।)\n[140s] AGENT: Yes sir.   (हां जी सर।)\n[140s] CUSTOMER: So for this reason, even if we don't want to, we will have to prefer the one who is giving it for cheaper, even if he is selling his stocked material.   (तो इसी वजह से हमें तो ना चाहते हुए भी प्रेफर वही करना पड़ेगा जो सस्ते में दे रहा है, चाहे वो अपना स्टॉक किया हुआ माल क्यों ना निकाल रहा हो।)\n[144s] AGENT: No, I understand. But what is it now, I mean, where do you need the material?   (नहीं, समझ रहा हूं मैं। लेकिन अभी क्या है, मतलब आपको कहां पे चाहिए रहता है मटेरियल?)\n[147s] CUSTOMER: The material is needed in Gurgaon right now.   (मटेरियल चाहिए होता है अभी गुड़गांव में।)\n[148s] AGENT: In Gurugram, okay.   (गुरुग्राम में, अच्छा।)\n[149s] CUSTOMER: Yes, Gurugram.   (हां जी, गुरुग्राम।)\n[150s] AGENT: I have messaged you on WhatsApp. I have shared my email ID etc.   (मैंने आपको ना मैसेज किया है WhatsApp पे। अपना email ID वगैरह शेयर किया है।)\n[152s] CUSTOMER: Okay.\n[153s] AGENT: Take a look once, let me know if there is anything. I'll help you out.   (एक बार देखिए, बताइए मुझे अगर कुछ है तो। I'll help you out.)\n[155s] CUSTOMER: You tell me today's price for Coloron Plus 60, what is yours.   (आप मुझे आज का Coloron Plus 60 का प्राइस बताइए क्या है अपना।)\n[158s] AGENT: What will be the quantity for one time right now?   (कितना quantity रहेगा अभी एक one time में?)\n[160s] CUSTOMER: One, one truck. 40 tons.   (एक एक गाड़ी। 40 ton.)\n[202s] AGENT: 40 tons, right?   (40 ton ना?)\n[202s] CUSTOMER: Yes.   (जी।)\n[203s] AGENT: Okay. And any specific color?   (ठीक है। और कलर कुछ ऐसा स्पेसिफिक?)\n[204s] CUSTOMER: 9002. 9002.\n[205s] AGENT: 9002. That's the one that sells the most there too, right?   (9002. सबसे ज्यादा वही चलता है ना उधर भी?)\n[207s] CUSTOMER: Yes. Right now I have a requirement, like I told you I am starting trading. So I have a requirement for one truck.   (हां। अभी मेरे पास एक रिक्वायरमेंट आ रखी है, like मैंने आपको बताया मैं ट्रेडिंग स्टार्ट कर रहा हूं। तो मेरे पास रिक्वायरमेंट आ रखी है एक गाड़ी की।)\n[211s] AGENT: Hmm.   (हम्म।)\n[212s] CUSTOMER: I have confirmed with two or three other places, I haven't closed the deal anywhere yet. So you will give me better prices...   (मैंने और भी दो-तीन जगह कंफर्म किया है, अभी डील क्लोज करी नहीं है मैंने कहीं। तो आप मुझे बेटर प्राइसेस देंगे...)\n[215s] AGENT: By when would you need it?   (आपको कब तक चाहिए रहेगा?)\n[216s] CUSTOMER: I have to get the material delivered before Sunday.   (मुझे तो संडे से पहले तो माल पहुंचाना है।)\n[218s] AGENT: It has to be delivered, right? That means no, that means you will have to place the order today or tomorrow.   (पहुंचाना है ना? इसका मतलब नहीं, इसका मतलब आज कल में आपको ऑर्डर प्लेस करना पड़ेगा।)\n[220s] CUSTOMER: I will place the order today or tomorrow itself, yes sir.   (आज कल में तो मैं ऑर्डर प्लेस कर ही दूंगा, हां जी सर।)\n[222s] AGENT: And what will be your coating grade? 150, right? AZ 150?   (और ये आपका कोटिंग ग्रेड क्या रहेगा? 150 ना? AZ 150?)\n[224s] CUSTOMER: AZ 150, 60, 9002.\n[227s] AGENT: 9002. Okay. Give me a little bit of time. I will tell you by 11 o'clock as soon as the market opens. Okay?   (9002. ठीक है। मेरेको एक बार थोड़ा सा टाइम दीजिए। 11 बजे तक मैं आपको बताता हूं मार्केट खुलते ही आपको। ठीक है?)\n[230s] CUSTOMER: Sure sir, sure. Your good name, sir?   (Sure sir, sure. आपका good name सर?)\n[232s] AGENT: Rohit Mishra.   (रोहित मिश्रा।)\n[233s] CUSTOMER: Rohit Mishra. Okay Mishra ji, you let me know whatever happens.   (रोहित मिश्रा। Okay मिश्रा जी, आप बताइए मुझे जैसा भी होता है।)\n[235s] AGENT: Okay. Sure, sure. Okay.\n[237s] CUSTOMER: Thank you.\n[238s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 70,
  "connected": 1,
  "audio_notes": "clear: Some background noise (possibly traffic) on the customer's side, but speech is generally clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "70 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\"]",
  "pitch_coaching_note": "When re-engaging a customer with a past price objection, after your opener, lead with a strong price or availability hook to immediately show what's different this time.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer in Gurgaon, expressed frustration with past high prices from JSW One. The agent handled the objection by explaining the difference between trader stock and official company-grade material. The customer then provided a new, immediate requirement for 40 MT of Coloron Plus, for which the agent committed to providing a quote the same morning.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"हां जगदीश जी नमस्ते, रोहित बात कर रहा हूं JSW One platform से।\", \"comment\": \"Agent greeted, used the customer's name, and identified JSW One, and the customer gave implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"आपने दो-तीन inquiry दी थी but close नहीं हो पाया था। आपका trading का काम है क्या?\", \"comment\": \"Agent did not lead with a price or availability hook, instead referencing a past interaction and moving directly to a discovery question.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"आपका trading का काम है क्या?... और ऐसे आप मटेरियल कहां से लेते हैं?... कितना महीने का कितना consumption रहता है?\", \"comment\": \"Agent asked what the customer does, their current suppliers, and their monthly consumption, but missed end application, JSW share, and payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"हमारा क्या है कि कंपनी स्टैंडर्ड ग्रेड रहती है।\", \"comment\": \"In response to a price objection, the agent pitched the value of 'company standard grade' as a relevant USP against cheaper trader material.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"कितना quantity रहेगा अभी एक one time में?... और कलर कुछ ऐसा स्पेसिफिक?... आपको कब तक चाहिए रहेगा?\", \"comment\": \"Agent successfully qualified the customer's stated requirement, capturing quantity (40T), spec (Coloron Plus, 9002 color, AZ150), location (Gurgaon), and delivery date (before Sunday).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"मेरेको एक बार थोड़ा सा टाइम दीजिए। 11 बजे तक मैं आपको बताता हूं मार्केट खुलते ही आपको।\", \"comment\": \"Agent committed to a clear next step (providing a price) with a specific turnaround time (by 11 o'clock).\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When re-engaging a customer with a past price objection, after your opener, lead with a strong price or availability hook to immediately show what's different this time.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"मैंने तो यही expectation से रजिस्टर किया था कि भई डायरेक्ट JSW में कांटेक्ट करेंगे तो better prices मिलेंगे but मुझे ऐसा कुछ मिला नहीं...\", \"response\": \"इसके दो रीजन हो सकता है। पहला ये कि अगर मान लीजिए कोई ट्रेडर स्टॉक लेके बैठ गया हो... हमारा क्या है कि कंपनी स्टैंडर्ड ग्रेड रहती है।\"}], \"call_summary\": \"The customer, a manufacturer in Gurgaon, expressed frustration with past high prices from JSW One. The agent handled the objection by explaining the difference between trader stock and official company-grade material. The customer then provided a new, immediate requirement for 40 MT of Coloron Plus, for which the agent committed to providing a quote the same morning.\"}",
  "error": null,
  "latency_ms": 30241,
  "input_tokens": 5464,
  "output_tokens": 978,
  "created_at": "2026-09-25 12:07:19",
  "sentiment": "positive",
  "sentiment_score": 0.468,
  "sentiment_confidence": "high",
  "pos": 17,
  "neg": 1,
  "lex_hits": 19,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.3,
  "agent_talk_sec": 64.4,
  "customer_talk_sec": 150.4,
  "dead_air_sec": 74.2,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 376.4,
  "interruptions": 0,
  "agent_turns": 35,
  "customer_turns": 35,
  "discovery_qs": 20,
  "words_agent": 404,
  "words_customer": 387,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178962193531",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.07,
      "end_s": 5.61,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.2,
      "end_s": 6.71,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 9.8,
      "text_en": "Yes Jagdish ji, hello, this is Rohit speaking from the JSW One platform.",
      "text_native": "हां जगदीश जी नमस्ते, रोहित बात कर रहा हूं JSW One platform से।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 3,
      "speaker": "customer",
      "start_s": 10.1,
      "end_s": 11.01,
      "text_en": "Where are you calling from, sir?",
      "text_native": "कहां से बात कर रहे सर?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.26,
      "end_s": 12.5,
      "text_en": "JSW One platform, Mumbai.",
      "text_native": "JSW One platform, मुंबई।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.6,
      "text_en": "Yes sir, tell me.",
      "text_native": "हां जी सर, बताइए।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 18.6,
      "text_en": "Jagdish ji, your company Janta Steel Udyog was registered. You know me, you had registered on this quite a while ago. You were actually in touch with Ganesh.",
      "text_native": "जगदीश जी, जनता स्टील उद्योग करके आपकी कंपनी रजिस्टर्ड थी। आप मेरे साथ जानते हैं, आपने काफी पहले इसपे रजिस्टर किया था। गणेश के आप टच में थे actually।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 19.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 21.8,
      "text_en": "You had given two or three inquiries but it couldn't be closed. Do you do trading?",
      "text_native": "आपने दो-तीन inquiry दी थी but close नहीं हो पाया था। आपका trading का काम है क्या?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.2,
      "end_s": 24.8,
      "text_en": "Sir, we have installed our own profiling machine here in Gurgaon.",
      "text_native": "सर, अपनी profiling की मशीन लगा रखी है हमने यहां गुड़गांव में।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 10,
      "speaker": "agent",
      "start_s": 25.0,
      "end_s": 26.4,
      "text_en": "Oh, so you do profiling and supply it?",
      "text_native": "अच्छा, profiling करके आप देते हो?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 11,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 29.5,
      "text_en": "Yes, yes. Apart from that, we will also start trading of coils now.",
      "text_native": "जी हां जी। बाकी अभी trading भी स्टार्ट करेंगे हम coils की।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 12,
      "speaker": "agent",
      "start_s": 29.8,
      "end_s": 31.8,
      "text_en": "Okay, okay. And where do you usually get your material from?",
      "text_native": "Okay, okay. और ऐसे आप मटेरियल कहां से लेते हैं?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 36.8,
      "text_en": "We get the material from different places right now, sir. Sometimes we get it from Ghaziabad. But mostly we get it from Narayana.",
      "text_native": "मटेरियल अभी अलग-अलग जगह से लेते हैं सर। गाजियाबाद से भी ले लेते हैं कभी-कभी। बाकी मोस्टली नारायणा से लेते हैं।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 14,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 37.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 15,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 39.0,
      "text_en": "Yes. Sometimes from Faridabad too.",
      "text_native": "हां जी। फरीदाबाद से भी कभी-कभी।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 16,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 40.8,
      "text_en": "How much is the monthly consumption? How much is the lifting?",
      "text_native": "कितना महीने का कितना consumption रहता है? कितना lifting रहता है?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 17,
      "speaker": "customer",
      "start_s": 41.0,
      "end_s": 42.8,
      "text_en": "Right now sir, actually, ours is just starting.",
      "text_native": "अभी सर actually हमारा जो है बिल्कुल स्टार्टिंग है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 18,
      "speaker": "agent",
      "start_s": 43.0,
      "end_s": 43.7,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा, okay."
    },
    {
      "ucid": "21112178962193531",
      "idx": 19,
      "speaker": "customer",
      "start_s": 43.9,
      "end_s": 48.2,
      "text_en": "It's only been two to two-and-a-half months for us, and in these two to two-and-a-half months, we have dispatched approx, almost 200 tons of material.",
      "text_native": "दो-ढाई महीने ही हुए हैं हमें and दो-ढाई महीनों में हमने approx लगभग 200 ton माल निकाल लिया है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 20,
      "speaker": "agent",
      "start_s": 48.8,
      "end_s": 51.2,
      "text_en": "That's fine. My MOQ is also not that high. I mean, it's 10 tons.",
      "text_native": "चलेगा। मेरा MOQ भी वैसा कुछ खास नहीं है। मतलब 10 ton है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 21,
      "speaker": "customer",
      "start_s": 51.5,
      "end_s": 51.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178962193531",
      "idx": 22,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 52.5,
      "text_en": "Okay?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 23,
      "speaker": "customer",
      "start_s": 53.2,
      "end_s": 53.8,
      "text_en": "Hmm. Yes.",
      "text_native": "हम्म। हां जी।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 24,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 104.8,
      "text_en": "Sir, I had registered on your website, on your platform. And I had registered with the expectation that if I contact JSW directly, I will get better prices, but I didn't get anything like that, which is why both of my requirements could not be closed.",
      "text_native": "मैंने तो सर आपके उसपे रजिस्टर किया था वेबसाइट पे, आपके platform पे। And मैंने तो यही expectation से रजिस्टर किया था कि भई डायरेक्ट JSW में कांटेक्ट करेंगे तो better prices मिलेंगे but मुझे ऐसा कुछ मिला नहीं इस वजह से वो दोनों requirement close नहीं हो पाई थी मेरी।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 25,
      "speaker": "agent",
      "start_s": 105.0,
      "end_s": 105.4,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 26,
      "speaker": "customer",
      "start_s": 105.8,
      "end_s": 108.8,
      "text_en": "Many times, I got one and a half rupees... one and a half rupees plus... compared to the market rate...",
      "text_native": "मुझे मार्केट रेट से भी कई बार तो डेढ़-डेढ़ रुपए... डेढ़-डेढ़ रुपए प्लस..."
    },
    {
      "ucid": "21112178962193531",
      "idx": 27,
      "speaker": "agent",
      "start_s": 108.8,
      "end_s": 115.2,
      "text_en": "There can be two reasons for this. First, suppose some trader is sitting on stock. See, right now it's a rising market. Suppose someone has taken stock... someone has kept it... is sitting on it. What we have is a company standard grade.",
      "text_native": "इसके दो रीजन हो सकता है। पहला ये कि अगर मान लीजिए कोई ट्रेडर स्टॉक लेके बैठ गया हो। अभी देखिए अभी rising मार्केट है। मान लो किसी ने स्टॉक लेके कोई रख के रख के बैठ गया। हमारा क्या है कि कंपनी स्टैंडर्ड ग्रेड रहती है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 28,
      "speaker": "customer",
      "start_s": 115.4,
      "end_s": 115.8,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 29,
      "speaker": "agent",
      "start_s": 116.0,
      "end_s": 123.8,
      "text_en": "Okay? Now, what they have is that whatever the rates are, they, yes, they just have to focus on their margin. Whatever price they bought it at, even if they sell it for one rupee higher or let's say 500 rupees higher, they just have to look at the margin, right?",
      "text_native": "ठीक है? अब उनका क्या है कि जो भी रेट्स है, वो हां जी, उन्हें बस अपने मार्जिन पे ध्यान देना है। उन्होंने जितने पे लिया है, उससे बस वो एक रुपए भी ऊपर बेचे या फिर let's say पांच सौ रुपए ऊपर बेचते हैं, उनको बस मार्जिन देखना है, है ना?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 30,
      "speaker": "customer",
      "start_s": 124.0,
      "end_s": 128.8,
      "text_en": "You... sir, you work in this same field, you have a very good idea. In this field, the margin itself is only this much, if you get one rupee or two rupees, that's it.",
      "text_native": "आपको सर आप इसी फील्ड में काम कर रहे हैं, आपको बहुत अच्छे से आईडिया है। इस फील्ड में तो मार्जिन ही सिर्फ इतना है, एक रुपया मिल जाए या दो रुपया मिल जाए, बस।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 31,
      "speaker": "agent",
      "start_s": 129.0,
      "end_s": 130.4,
      "text_en": "Even that you are saying is a lot, yes. Even that is a lot.",
      "text_native": "वो भी ज्यादा बोल रहे हो, हां। वो भी ज्यादा ही है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 32,
      "speaker": "customer",
      "start_s": 130.6,
      "end_s": 132.8,
      "text_en": "If I go out to trade coils, I only make 50 paise in it.",
      "text_native": "अगर मैं coils की भी ट्रेडिंग करने निकलता हूं तो इसमें सिर्फ पचास पैसे ही बचता है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 33,
      "speaker": "agent",
      "start_s": 132.8,
      "end_s": 135.0,
      "text_en": "There isn't, there isn't that much margin. Not at all. It's just a game of quantity, nothing else.",
      "text_native": "नहीं है मार्जिन नहीं है उतना। बिल्कुल नहीं है। सिर्फ quantity का गेम है, nothing else."
    },
    {
      "ucid": "21112178962193531",
      "idx": 34,
      "speaker": "customer",
      "start_s": 135.2,
      "end_s": 136.0,
      "text_en": "Hmm hmm. Yes, yes.",
      "text_native": "हम्म हम्म। हां जी हां जी।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 35,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 137.8,
      "text_en": "If there is quantity, then it will be a bit better, otherwise there isn't that much margin.",
      "text_native": "Quantity है तो फिर थोड़ा अच्छा होगा, otherwise उतना मार्जिन नहीं है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 36,
      "speaker": "customer",
      "start_s": 137.8,
      "end_s": 139.6,
      "text_en": "Absolutely, absolutely. In HR coil or all these things.",
      "text_native": "बिल्कुल बिल्कुल। HR coil या फिर इन सब चीजों में।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 37,
      "speaker": "agent",
      "start_s": 139.8,
      "end_s": 140.2,
      "text_en": "Yes sir.",
      "text_native": "हां जी सर।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 38,
      "speaker": "customer",
      "start_s": 140.2,
      "end_s": 143.8,
      "text_en": "So for this reason, even if we don't want to, we will have to prefer the one who is giving it for cheaper, even if he is selling his stocked material.",
      "text_native": "तो इसी वजह से हमें तो ना चाहते हुए भी प्रेफर वही करना पड़ेगा जो सस्ते में दे रहा है, चाहे वो अपना स्टॉक किया हुआ माल क्यों ना निकाल रहा हो।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 39,
      "speaker": "agent",
      "start_s": 144.2,
      "end_s": 146.8,
      "text_en": "No, I understand. But what is it now, I mean, where do you need the material?",
      "text_native": "नहीं, समझ रहा हूं मैं। लेकिन अभी क्या है, मतलब आपको कहां पे चाहिए रहता है मटेरियल?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 40,
      "speaker": "customer",
      "start_s": 147.0,
      "end_s": 148.4,
      "text_en": "The material is needed in Gurgaon right now.",
      "text_native": "मटेरियल चाहिए होता है अभी गुड़गांव में।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 41,
      "speaker": "agent",
      "start_s": 148.4,
      "end_s": 149.2,
      "text_en": "In Gurugram, okay.",
      "text_native": "गुरुग्राम में, अच्छा।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 42,
      "speaker": "customer",
      "start_s": 149.2,
      "end_s": 149.8,
      "text_en": "Yes, Gurugram.",
      "text_native": "हां जी, गुरुग्राम।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 43,
      "speaker": "agent",
      "start_s": 150.2,
      "end_s": 152.2,
      "text_en": "I have messaged you on WhatsApp. I have shared my email ID etc.",
      "text_native": "मैंने आपको ना मैसेज किया है WhatsApp पे। अपना email ID वगैरह शेयर किया है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 44,
      "speaker": "customer",
      "start_s": 152.5,
      "end_s": 152.9,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178962193531",
      "idx": 45,
      "speaker": "agent",
      "start_s": 153.0,
      "end_s": 154.8,
      "text_en": "Take a look once, let me know if there is anything. I'll help you out.",
      "text_native": "एक बार देखिए, बताइए मुझे अगर कुछ है तो। I'll help you out."
    },
    {
      "ucid": "21112178962193531",
      "idx": 46,
      "speaker": "customer",
      "start_s": 155.0,
      "end_s": 157.8,
      "text_en": "You tell me today's price for Coloron Plus 60, what is yours.",
      "text_native": "आप मुझे आज का Coloron Plus 60 का प्राइस बताइए क्या है अपना।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 47,
      "speaker": "agent",
      "start_s": 158.2,
      "end_s": 159.8,
      "text_en": "What will be the quantity for one time right now?",
      "text_native": "कितना quantity रहेगा अभी एक one time में?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 48,
      "speaker": "customer",
      "start_s": 159.9,
      "end_s": 201.4,
      "text_en": "One, one truck. 40 tons.",
      "text_native": "एक एक गाड़ी। 40 ton."
    },
    {
      "ucid": "21112178962193531",
      "idx": 49,
      "speaker": "agent",
      "start_s": 201.6,
      "end_s": 202.2,
      "text_en": "40 tons, right?",
      "text_native": "40 ton ना?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 50,
      "speaker": "customer",
      "start_s": 202.4,
      "end_s": 202.6,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 51,
      "speaker": "agent",
      "start_s": 202.6,
      "end_s": 203.8,
      "text_en": "Okay. And any specific color?",
      "text_native": "ठीक है। और कलर कुछ ऐसा स्पेसिफिक?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 52,
      "speaker": "customer",
      "start_s": 204.0,
      "end_s": 205.0,
      "text_en": "9002. 9002.",
      "text_native": "9002. 9002."
    },
    {
      "ucid": "21112178962193531",
      "idx": 53,
      "speaker": "agent",
      "start_s": 205.2,
      "end_s": 206.8,
      "text_en": "9002. That's the one that sells the most there too, right?",
      "text_native": "9002. सबसे ज्यादा वही चलता है ना उधर भी?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 54,
      "speaker": "customer",
      "start_s": 207.2,
      "end_s": 211.2,
      "text_en": "Yes. Right now I have a requirement, like I told you I am starting trading. So I have a requirement for one truck.",
      "text_native": "हां। अभी मेरे पास एक रिक्वायरमेंट आ रखी है, like मैंने आपको बताया मैं ट्रेडिंग स्टार्ट कर रहा हूं। तो मेरे पास रिक्वायरमेंट आ रखी है एक गाड़ी की।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 55,
      "speaker": "agent",
      "start_s": 211.4,
      "end_s": 211.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 56,
      "speaker": "customer",
      "start_s": 211.8,
      "end_s": 215.2,
      "text_en": "I have confirmed with two or three other places, I haven't closed the deal anywhere yet. So you will give me better prices...",
      "text_native": "मैंने और भी दो-तीन जगह कंफर्म किया है, अभी डील क्लोज करी नहीं है मैंने कहीं। तो आप मुझे बेटर प्राइसेस देंगे..."
    },
    {
      "ucid": "21112178962193531",
      "idx": 57,
      "speaker": "agent",
      "start_s": 215.2,
      "end_s": 216.0,
      "text_en": "By when would you need it?",
      "text_native": "आपको कब तक चाहिए रहेगा?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 58,
      "speaker": "customer",
      "start_s": 216.2,
      "end_s": 217.8,
      "text_en": "I have to get the material delivered before Sunday.",
      "text_native": "मुझे तो संडे से पहले तो माल पहुंचाना है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 59,
      "speaker": "agent",
      "start_s": 218.0,
      "end_s": 220.2,
      "text_en": "It has to be delivered, right? That means no, that means you will have to place the order today or tomorrow.",
      "text_native": "पहुंचाना है ना? इसका मतलब नहीं, इसका मतलब आज कल में आपको ऑर्डर प्लेस करना पड़ेगा।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 60,
      "speaker": "customer",
      "start_s": 220.4,
      "end_s": 222.0,
      "text_en": "I will place the order today or tomorrow itself, yes sir.",
      "text_native": "आज कल में तो मैं ऑर्डर प्लेस कर ही दूंगा, हां जी सर।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 61,
      "speaker": "agent",
      "start_s": 222.2,
      "end_s": 224.0,
      "text_en": "And what will be your coating grade? 150, right? AZ 150?",
      "text_native": "और ये आपका कोटिंग ग्रेड क्या रहेगा? 150 ना? AZ 150?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 62,
      "speaker": "customer",
      "start_s": 224.2,
      "end_s": 226.2,
      "text_en": "AZ 150, 60, 9002.",
      "text_native": "AZ 150, 60, 9002."
    },
    {
      "ucid": "21112178962193531",
      "idx": 63,
      "speaker": "agent",
      "start_s": 226.6,
      "end_s": 230.2,
      "text_en": "9002. Okay. Give me a little bit of time. I will tell you by 11 o'clock as soon as the market opens. Okay?",
      "text_native": "9002. ठीक है। मेरेको एक बार थोड़ा सा टाइम दीजिए। 11 बजे तक मैं आपको बताता हूं मार्केट खुलते ही आपको। ठीक है?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 64,
      "speaker": "customer",
      "start_s": 230.4,
      "end_s": 231.6,
      "text_en": "Sure sir, sure. Your good name, sir?",
      "text_native": "Sure sir, sure. आपका good name सर?"
    },
    {
      "ucid": "21112178962193531",
      "idx": 65,
      "speaker": "agent",
      "start_s": 231.8,
      "end_s": 232.6,
      "text_en": "Rohit Mishra.",
      "text_native": "रोहित मिश्रा।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 66,
      "speaker": "customer",
      "start_s": 232.8,
      "end_s": 234.8,
      "text_en": "Rohit Mishra. Okay Mishra ji, you let me know whatever happens.",
      "text_native": "रोहित मिश्रा। Okay मिश्रा जी, आप बताइए मुझे जैसा भी होता है।"
    },
    {
      "ucid": "21112178962193531",
      "idx": 67,
      "speaker": "agent",
      "start_s": 235.0,
      "end_s": 236.2,
      "text_en": "Okay. Sure, sure. Okay.",
      "text_native": "Okay. Sure, sure. Okay."
    },
    {
      "ucid": "21112178962193531",
      "idx": 68,
      "speaker": "customer",
      "start_s": 236.8,
      "end_s": 237.4,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178962193531",
      "idx": 69,
      "speaker": "agent",
      "start_s": 237.8,
      "end_s": 238.4,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178962193531",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "हां जगदीश जी नमस्ते, रोहित बात कर रहा हूं JSW One platform से।",
      "comment": "Agent greeted, used the customer's name, and identified JSW One, and the customer gave implicit permission to proceed."
    },
    {
      "ucid": "21112178962193531",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "आपने दो-तीन inquiry दी थी but close नहीं हो पाया था। आपका trading का काम है क्या?",
      "comment": "Agent did not lead with a price or availability hook, instead referencing a past interaction and moving directly to a discovery question."
    },
    {
      "ucid": "21112178962193531",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "आपका trading का काम है क्या?... और ऐसे आप मटेरियल कहां से लेते हैं?... कितना महीने का कितना consumption रहता है?",
      "comment": "Agent asked what the customer does, their current suppliers, and their monthly consumption, but missed end application, JSW share, and payment terms."
    },
    {
      "ucid": "21112178962193531",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "हमारा क्या है कि कंपनी स्टैंडर्ड ग्रेड रहती है।",
      "comment": "In response to a price objection, the agent pitched the value of 'company standard grade' as a relevant USP against cheaper trader material."
    },
    {
      "ucid": "21112178962193531",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "कितना quantity रहेगा अभी एक one time में?... और कलर कुछ ऐसा स्पेसिफिक?... आपको कब तक चाहिए रहेगा?",
      "comment": "Agent successfully qualified the customer's stated requirement, capturing quantity (40T), spec (Coloron Plus, 9002 color, AZ150), location (Gurgaon), and delivery date (before Sunday)."
    },
    {
      "ucid": "21112178962193531",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "मेरेको एक बार थोड़ा सा टाइम दीजिए। 11 बजे तक मैं आपको बताता हूं मार्केट खुलते ही आपको।",
      "comment": "Agent committed to a clear next step (providing a price) with a specific turnaround time (by 11 o'clock)."
    }
  ],
  "objections": [
    {
      "ucid": "21112178962193531",
      "obj_type": "price",
      "state": "handled",
      "evidence": "मैंने तो यही expectation से रजिस्टर किया था कि भई डायरेक्ट JSW में कांटेक्ट करेंगे तो better prices मिलेंगे but मुझे ऐसा कुछ मिला नहीं...",
      "response": "इसके दो रीजन हो सकता है। पहला ये कि अगर मान लीजिए कोई ट्रेडर स्टॉक लेके बैठ गया हो... हमारा क्या है कि कंपनी स्टैंडर्ड ग्रेड रहती है।"
    }
  ],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)"
  ],
  "objection_phrases_list": []
}