{ "ucid": "21112178955634871", "call_date": "2026-09-16", "start_time": "2026-09-16 16:29:08", "end_time": "2026-09-16 16:33:32", "duration_sec": 264, "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26", "disposition": "", "agent": "dhruv", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9fe8f44c0a05dd8bb67711088aa3a87f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1707, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955634871__DIA9fe8f44c0a05dd8bb67711088aa3a87f.mp3", "audio_bytes": 720792, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 240.264, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello (हॅलो)\n[2s] AGENT: Yes, speak. (हा बोला)\n[3s] AGENT: Sir, hello, I'm speaking from JSW One, sir. (सर नमस्कार JSW One मधून बोलतोय साहेब.)\n[5s] CUSTOMER: Yes, speak. (हा बोला जी.)\n[6s] AGENT: Is there any requirement currently, sir? (काही आहे सध्या साहेब requirement?)\n[8s] CUSTOMER: Tell me one thing, we have work for GI conceal boxes. (मला एक सांगा आपल्याला GI conceal box चं काम आहे.)\n[10s] AGENT: Hmm. (हम्म.)\n[11s] CUSTOMER: So, will it be affordable for us in sheet or in coil? (तर आपल्याला sheet मध्ये परवडेल का coil मध्ये?)\n[13s] AGENT: You are making conceal boxes, right? (conceal boxes बनवतोय ना आपण?)\n[15s] CUSTOMER: Yes. (हा.)\n[15s] AGENT: Sheet will be the best, sir, for you. Sheet will be better. (sheet best बसेल साहेब आपल्याला, sheet बरं पडेल.)\n[18s] CUSTOMER: Why? Reason? (का बर? Reason?)\n[19s] AGENT: Sorry? (बरं?)\n[20s] CUSTOMER: What's the reason? (Reason काय?)\n[20s] AGENT: In that, the scope for wastage is less, sir. If we take a standard 1250 by 2500 sheet, it has its zone. Wastage in cutting will also be less and secondly, the freight that we need, that is also less, sir. In a coil, how it is, in one vehicle, for example, if there is a 20-ton coil, then only one coil can go. But in this [sheets], it's not like that, sir. Even if we have a requirement of 10-12 tons, we can do that logistically. (त्यांच्यामध्ये wastage चे scope कमी राहते साहेब. Standard आपण साडे बाराशे बाय पंचवीसशेची sheet घेतली ना, त्यांचं zone असतं. Cutting मध्ये wastage पण कमी होणार आणि secondly, आपल्याला freight जे लागतंय ना, ते पण कमी लागतो साहेब. Coil मध्ये कसं असतं, ते एक vehicle मध्ये for example अगर वीस टनाची coil आहे, तर एकच coil जाऊ शकते. पण यांच्यामध्ये असं नसतं साहेब. आपल्याला दहा बारा टनाचा पण requirement असेल ना, तर आपण ते logistically करू शकतो आपण.)\n[34s] CUSTOMER: But we need only three types of coils, that's why. (पण आम्हाला तीनच प्रकारच्या coil लागतात ना म्हणून.)\n[36s] AGENT: Yes, yes. (हा हा.)\n[36s] CUSTOMER: That is also an issue. (तो पण issue आहे.)\n[38s] AGENT: Oh, okay. (अच्छा.)\n[38s] CUSTOMER: Hmm. Because of that, which one would be better? For the conceal box (हम्म. त्याच्यामुळे कोणतं better राहील? Conceal box ला)\n[40s] AGENT: No, no. (नाही नाही.)\n[41s] CUSTOMER: In the rate, rate, rate, I'm saying. (rate rate rate मध्ये म्हणायला आलो मी.)\n[43s] AGENT: In the rate, which rate, I mean, it depends on the thickness, sir. Which thickness are you taking? (Rate मध्ये, rate कोणतं म्हणजे thickness वर depend करतं साहेब. तुम्ही कोणती thickness घेताय?)\n[45s] CUSTOMER: We need it in point eight. (point eight मध्ये लागतं आम्हाला.)\n[46s] AGENT: You will need 80 GSM, right? (Eighty GSM लागेल ना तुम्हाला?)\n[48s] CUSTOMER: Yes, eighty, yes. (हा ऐंशी हा.)\n[49s] AGENT: Point eight 80 GSM will cost you, sir, up to eighty-six, ex-Taloja. (Point eight eighty GSM पडेल साहेब आपल्याला eighty six पर्यंत, ex-Taloja.)\n[52s] CUSTOMER: Eighty-six? (Eighty six?)\n[52s] AGENT: Yes, sir. (हो साहेब.)\n[53s] CUSTOMER: Has the rate increased now in the last week or so? (Rate आता वाढलाय का एक आठ दिवसात?)\n[55s] AGENT: Today, it increased today itself in the morning. (आज, आज वाढलं सकाळीच.)\n[56s] CUSTOMER: By how much has it increased? (कितीने वाढलाय?)\n[57s] AGENT: Twelve hundred and fifty rupees. It has increased by twelve hundred and fifty rupees, sir. (साडे बाराशे रुपये. साडे बाराशे रुपये वाढले साहेब.)\n[59s] CUSTOMER: Per kg?\n[60s] AGENT: Per kg, right? (Per kg ना?)\n[60s] CUSTOMER: Yes, sir. (हो साहेब.)\n[61s] AGENT: Twelve hundred and fifty per ton. One point two five per kg. (साडे बाराशे per ton. One point two five per kg.)\n[63s] CUSTOMER: Yes yes yes, per ton, per ton. One point five? (हा हा हा per ton per ton. One point five?)\n[65s] AGENT: Per kg? Twelve fifty, twelve fifty. (Per kg? साडे बाराशे, साडे बाराशे.)\n[66s] CUSTOMER: No no, in kg, in kg I'm saying. (नाही नाही kg kg मध्ये म्हणालो.)\n[67s] AGENT: In kg, twelve point five, twelve and a half rupees. (Kg मध्ये twelve point five, साडे बारा रुपये.)\n[69s] CUSTOMER: Hmm hmm. (हम्म हम्म.)\n[71s] AGENT: Okay, right? (ठीक आहे ना?)\n[72s] CUSTOMER: Where is your biggest depot located? (आपला सगळ्यात मोठा डेपो कुठे येतो?)\n[74s] AGENT: In Taloja. (तळोजाला.)\n[75s] CUSTOMER: It's in Taloja? The transport from there is costing us a lot, sir. (तळोजाला येतो का? तिकडून transport जास्त बसायलाय सर आम्हाला.)\n[77s] AGENT: Hmm? (हम्म?)\n[78s] CUSTOMER: Transport is costing a lot from there. (Transport जास्त बसायलाय तिकडून.)\n[79s] AGENT: Yes. (हो.)\n[80s] CUSTOMER: Hmm. Transport is costing a lot, there's no other reason to take it from there. (हम्म. Transport जास्त बसायलाय, दुसरं काहीच कारण नाही तिकडून घेण्याचं.)\n[82s] AGENT: Transport is a bit expensive. (Transport थोडा माग पडतो.)\n[83s] CUSTOMER: Now this work, now what rate did you give me, suppose, you gave eighty-six, right? So if I take it from the local market here, I am getting a rate of eighty-four. So I couldn't understand this difference, that's why we have to take it from the local market here. I am speaking from Latur. (आता हे काम आता तुम्ही मला काय rate दिला समजा, eighty six दिला ना? तर मी इथून local मधून जरी घेतला, तर मला eighty four भेटायलाय rate. मग हे असा difference काय मला कळेना गेलंय म्हणून आम्हाला इथून local ला घ्यावं लागतंय. मी लातूरहून बोलतोय.)\n[90s] AGENT: The one who is in the local market, they take from the distributor. The distributor's quantity is higher, sir. Compared to, now they sign an MOU with us for three hundred and fifty, four hundred tons per month. So they additionally get three hundred, five hundred rupees per ton (Local मध्ये जो बसलाय ना, ते distributor शी घेतात. Distributor ची quantity जास्त असतं साहेब. Compare to आता त्यांचं महिन्याचं साडे तीनशे चारशे टनाचं ते MOU sign होतं आपल्यासोबत. तर त्यांना additionally तीनशे पाचशे रुपये per ton)\n[99s] CUSTOMER: Yes, but Latur doesn't have that much potential, that, you know, three hundred and fifty, four hundred (हो पण लातूरचं एवढं potential नाही की बाबा साडे तीनशे चारशे)\n[101s] AGENT: Sir, the distributor, look, the customer you have there, he won't be our distributor either, he will be a sub-dealer. He must have taken the material from some dealer. The distributor might be based in Pune or in Taloja. He might have made some coalition with them, that 'okay, I will take the material from you, you bill it in your name'. He might have a benefit of seven hundred rupees. So he is passing on four hundred rupees, saying 'okay, take it, you take it for four hundred rupees less, I will earn an additional three hundred and fifty because I am investing in them'. It happens in that manner, sir, in this. (सर जे distributor नी, तो बघा, जे तुमच्या तिथे customer असेल ना, ते पण आमचा distributor नसेल, ते sub-dealer असेल. त्यांनी एक कोणताही dealer शी घेतलं असेल material. Distributor पुणे मध्ये बसला असेल किंवा तळोजामध्ये बसला असेल. त्यांच्यासोबत त्यांनी काही coalition केलं असेल, की बाबा मी घेतो तुमच्याशी material, तुम्ही तुमचं नावनी bill करा. त्याला सातशे रुपयाचा benefit असेल. तर तो पुढे चारशे रुपये pass on करतोय की बाबा घ्या, तू चारशे रुपये कमी करून घे, मी साडे तीनशे अजून वाढून कमावतो कारण का मी investment करतोय त्यांच्यामध्ये. त्या प्रकाराने साहेब होतंय यामध्ये.)\n[114s] CUSTOMER: Okay.\n[116s] AGENT: It's like that. (तसं आहे.)\n[117s] CUSTOMER: Okay, right. (ठीक आहे ना.)\n[118s] AGENT: Done sir. When are you coming to Bombay, sir, please tell me, sir. We'll meet once in our office. We can discuss further things sitting there at that time. (Done सर. कधी येताय सर बॉम्बेला तर सांगा सर आपण भेटू एकदा ऑफिसमध्ये आमच्या. पुढच्या गोष्टी आपण discuss करूया तिथे बसून त्या time ला.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 59, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "59 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You must take control of the call from the beginning. Follow the script structure: open, get permission, deliver the hook, and then discover the customer's situation before offering any prices or solutions.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a manufacturer of GI conceal boxes in Latur, immediately took control of the call to ask about pricing for their specific requirement (0.8mm 80 GSM GI). The agent was reactive, providing a price but failing to execute any discovery or pitch steps. The customer raised a price objection, stating a local supplier was cheaper due to high transport costs from JSW's Taloja depot. The agent explained the market structure but did not counter the objection effectively, and the call ended without a concrete next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Sir, hello, I'm speaking from JSW One, sir. CUSTOMER: Yes, speak. AGENT: Is there any requirement currently, sir?\", \"comment\": \"The agent identified themself and JSW One but did not ask for permission to speak, instead jumping directly to asking for a requirement.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a supply or price hook, instead opening with a question about requirements, ceding control of the call to the customer.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"AGENT: You are making conceal boxes, right?\", \"comment\": \"The agent only confirmed what the customer manufactures (Q1), but did not ask about monthly tonnage, current suppliers, JSW share, or payment terms.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not pitch any specific JSW USPs. The conversation was focused on price and logistics, but no value propositions were offered.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Which thickness are you taking? CUSTOMER: We need it in point eight.\", \"comment\": \"The agent captured the material (GI), thickness (0.8mm), and grade (80 GSM), but failed to ask for critical details like quantity or required delivery date.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: When are you coming to Bombay, sir, please tell me, sir. We'll meet once in our office.\", \"comment\": \"The call ended with a vague invitation to meet in the future, not a committed next step like sending a quote or scheduling a specific callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must take control of the call from the beginning. Follow the script structure: open, get permission, deliver the hook, and then discover the customer's situation before offering any prices or solutions.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"if I take it from the local market here, I am getting a rate of eighty-four.\", \"response\": \"AGENT: The one who is in the local market, they take from the distributor. The distributor's quantity is higher, sir.\"}], \"call_summary\": \"The customer, a manufacturer of GI conceal boxes in Latur, immediately took control of the call to ask about pricing for their specific requirement (0.8mm 80 GSM GI). The agent was reactive, providing a price but failing to execute any discovery or pitch steps. The customer raised a price objection, stating a local supplier was cheaper due to high transport costs from JSW's Taloja depot. The agent explained the market structure but did not counter the objection effectively, and the call ended without a concrete next step.\"}", "error": null, "latency_ms": 28863, "input_tokens": 4964, "output_tokens": 976, "created_at": "2026-09-25 12:08:48", "sentiment": "neutral", "sentiment_score": -0.143, "sentiment_confidence": "high", "pos": 4, "neg": 5, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.637, "agent_talk_sec": 64.9, "customer_talk_sec": 37.0, "dead_air_sec": 162.1, "longest_monologue_sec": 13.1, "agent_wpm": 399.4, "interruptions": 0, "agent_turns": 30, "customer_turns": 29, "discovery_qs": 9, "words_agent": 432, "words_customer": 237, "monologue_heavy": 0, "turns": [ { "ucid": "21112178955634871", "idx": 0, "speaker": "customer", "start_s": 0.68, "end_s": 1.1, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178955634871", "idx": 1, "speaker": "agent", "start_s": 1.8, "end_s": 2.23, "text_en": "Yes, speak.", "text_native": "हा बोला" }, { "ucid": "21112178955634871", "idx": 2, "speaker": "agent", "start_s": 2.6, "end_s": 4.6, "text_en": "Sir, hello, I'm speaking from JSW One, sir.", "text_native": "सर नमस्कार JSW One मधून बोलतोय साहेब." }, { "ucid": "21112178955634871", "idx": 3, "speaker": "customer", "start_s": 4.98, "end_s": 5.5, "text_en": "Yes, speak.", "text_native": "हा बोला जी." }, { "ucid": "21112178955634871", "idx": 4, "speaker": "agent", "start_s": 5.9, "end_s": 7.3, "text_en": "Is there any requirement currently, sir?", "text_native": "काही आहे सध्या साहेब requirement?" }, { "ucid": "21112178955634871", "idx": 5, "speaker": "customer", "start_s": 7.9, "end_s": 10.2, "text_en": "Tell me one thing, we have work for GI conceal boxes.", "text_native": "मला एक सांगा आपल्याला GI conceal box चं काम आहे." }, { "ucid": "21112178955634871", "idx": 6, "speaker": "agent", "start_s": 10.5, "end_s": 10.7, "text_en": "Hmm.", "text_native": "हम्म." }, { "ucid": "21112178955634871", "idx": 7, "speaker": "customer", "start_s": 11.0, "end_s": 12.9, "text_en": "So, will it be affordable for us in sheet or in coil?", "text_native": "तर आपल्याला sheet मध्ये परवडेल का coil मध्ये?" }, { "ucid": "21112178955634871", "idx": 8, "speaker": "agent", "start_s": 13.2, "end_s": 14.4, "text_en": "You are making conceal boxes, right?", "text_native": "conceal boxes बनवतोय ना आपण?" }, { "ucid": "21112178955634871", "idx": 9, "speaker": "customer", "start_s": 14.7, "end_s": 15.0, "text_en": "Yes.", "text_native": "हा." }, { "ucid": "21112178955634871", "idx": 10, "speaker": "agent", "start_s": 15.2, "end_s": 17.0, "text_en": "Sheet will be the best, sir, for you. Sheet will be better.", "text_native": "sheet best बसेल साहेब आपल्याला, sheet बरं पडेल." }, { "ucid": "21112178955634871", "idx": 11, "speaker": "customer", "start_s": 17.5, "end_s": 18.2, "text_en": "Why? Reason?", "text_native": "का बर? Reason?" }, { "ucid": "21112178955634871", "idx": 12, "speaker": "agent", "start_s": 18.8, "end_s": 19.1, "text_en": "Sorry?", "text_native": "बरं?" }, { "ucid": "21112178955634871", "idx": 13, "speaker": "customer", "start_s": 19.5, "end_s": 20.0, "text_en": "What's the reason?", "text_native": "Reason काय?" }, { "ucid": "21112178955634871", "idx": 14, "speaker": "agent", "start_s": 20.5, "end_s": 32.8, "text_en": "In that, the scope for wastage is less, sir. If we take a standard 1250 by 2500 sheet, it has its zone. Wastage in cutting will also be less and secondly, the freight that we need, that is also less, sir. In a coil, how it is, in one vehicle, for example, if there is a 20-ton coil, then only one coil can go. But in this [sheets], it's not like that, sir. Even if we have a requirement of 10-12 tons, we can do that logistically.", "text_native": "त्यांच्यामध्ये wastage चे scope कमी राहते साहेब. Standard आपण साडे बाराशे बाय पंचवीसशेची sheet घेतली ना, त्यांचं zone असतं. Cutting मध्ये wastage पण कमी होणार आणि secondly, आपल्याला freight जे लागतंय ना, ते पण कमी लागतो साहेब. Coil मध्ये कसं असतं, ते एक vehicle मध्ये for example अगर वीस टनाची coil आहे, तर एकच coil जाऊ शकते. पण यांच्यामध्ये असं नसतं साहेब. आपल्याला दहा बारा टनाचा पण requirement असेल ना, तर आपण ते logistically करू शकतो आपण." }, { "ucid": "21112178955634871", "idx": 15, "speaker": "customer", "start_s": 33.6, "end_s": 35.4, "text_en": "But we need only three types of coils, that's why.", "text_native": "पण आम्हाला तीनच प्रकारच्या coil लागतात ना म्हणून." }, { "ucid": "21112178955634871", "idx": 16, "speaker": "agent", "start_s": 35.6, "end_s": 36.0, "text_en": "Yes, yes.", "text_native": "हा हा." }, { "ucid": "21112178955634871", "idx": 17, "speaker": "customer", "start_s": 36.4, "end_s": 37.2, "text_en": "That is also an issue.", "text_native": "तो पण issue आहे." }, { "ucid": "21112178955634871", "idx": 18, "speaker": "agent", "start_s": 37.5, "end_s": 37.9, "text_en": "Oh, okay.", "text_native": "अच्छा." }, { "ucid": "21112178955634871", "idx": 19, "speaker": "customer", "start_s": 38.4, "end_s": 40.4, "text_en": "Hmm. Because of that, which one would be better? For the conceal box", "text_native": "हम्म. त्याच्यामुळे कोणतं better राहील? Conceal box ला" }, { "ucid": "21112178955634871", "idx": 20, "speaker": "agent", "start_s": 40.5, "end_s": 41.0, "text_en": "No, no.", "text_native": "नाही नाही." }, { "ucid": "21112178955634871", "idx": 21, "speaker": "customer", "start_s": 41.1, "end_s": 42.3, "text_en": "In the rate, rate, rate, I'm saying.", "text_native": "rate rate rate मध्ये म्हणायला आलो मी." }, { "ucid": "21112178955634871", "idx": 22, "speaker": "agent", "start_s": 42.7, "end_s": 45.2, "text_en": "In the rate, which rate, I mean, it depends on the thickness, sir. Which thickness are you taking?", "text_native": "Rate मध्ये, rate कोणतं म्हणजे thickness वर depend करतं साहेब. तुम्ही कोणती thickness घेताय?" }, { "ucid": "21112178955634871", "idx": 23, "speaker": "customer", "start_s": 45.2, "end_s": 46.4, "text_en": "We need it in point eight.", "text_native": "point eight मध्ये लागतं आम्हाला." }, { "ucid": "21112178955634871", "idx": 24, "speaker": "agent", "start_s": 46.5, "end_s": 47.5, "text_en": "You will need 80 GSM, right?", "text_native": "Eighty GSM लागेल ना तुम्हाला?" }, { "ucid": "21112178955634871", "idx": 25, "speaker": "customer", "start_s": 47.7, "end_s": 48.4, "text_en": "Yes, eighty, yes.", "text_native": "हा ऐंशी हा." }, { "ucid": "21112178955634871", "idx": 26, "speaker": "agent", "start_s": 48.6, "end_s": 51.0, "text_en": "Point eight 80 GSM will cost you, sir, up to eighty-six, ex-Taloja.", "text_native": "Point eight eighty GSM पडेल साहेब आपल्याला eighty six पर्यंत, ex-Taloja." }, { "ucid": "21112178955634871", "idx": 27, "speaker": "customer", "start_s": 51.7, "end_s": 52.3, "text_en": "Eighty-six?", "text_native": "Eighty six?" }, { "ucid": "21112178955634871", "idx": 28, "speaker": "agent", "start_s": 52.5, "end_s": 52.9, "text_en": "Yes, sir.", "text_native": "हो साहेब." }, { "ucid": "21112178955634871", "idx": 29, "speaker": "customer", "start_s": 53.2, "end_s": 54.5, "text_en": "Has the rate increased now in the last week or so?", "text_native": "Rate आता वाढलाय का एक आठ दिवसात?" }, { "ucid": "21112178955634871", "idx": 30, "speaker": "agent", "start_s": 54.6, "end_s": 55.7, "text_en": "Today, it increased today itself in the morning.", "text_native": "आज, आज वाढलं सकाळीच." }, { "ucid": "21112178955634871", "idx": 31, "speaker": "customer", "start_s": 56.0, "end_s": 56.5, "text_en": "By how much has it increased?", "text_native": "कितीने वाढलाय?" }, { "ucid": "21112178955634871", "idx": 32, "speaker": "agent", "start_s": 56.8, "end_s": 58.3, "text_en": "Twelve hundred and fifty rupees. It has increased by twelve hundred and fifty rupees, sir.", "text_native": "साडे बाराशे रुपये. साडे बाराशे रुपये वाढले साहेब." }, { "ucid": "21112178955634871", "idx": 33, "speaker": "customer", "start_s": 58.7, "end_s": 59.2, "text_en": "Per kg?", "text_native": "Per kg?" }, { "ucid": "21112178955634871", "idx": 34, "speaker": "agent", "start_s": 59.9, "end_s": 60.2, "text_en": "Per kg, right?", "text_native": "Per kg ना?" }, { "ucid": "21112178955634871", "idx": 35, "speaker": "customer", "start_s": 60.3, "end_s": 60.7, "text_en": "Yes, sir.", "text_native": "हो साहेब." }, { "ucid": "21112178955634871", "idx": 36, "speaker": "agent", "start_s": 61.0, "end_s": 63.0, "text_en": "Twelve hundred and fifty per ton. One point two five per kg.", "text_native": "साडे बाराशे per ton. One point two five per kg." }, { "ucid": "21112178955634871", "idx": 37, "speaker": "customer", "start_s": 63.1, "end_s": 64.9, "text_en": "Yes yes yes, per ton, per ton. One point five?", "text_native": "हा हा हा per ton per ton. One point five?" }, { "ucid": "21112178955634871", "idx": 38, "speaker": "agent", "start_s": 65.0, "end_s": 66.0, "text_en": "Per kg? Twelve fifty, twelve fifty.", "text_native": "Per kg? साडे बाराशे, साडे बाराशे." }, { "ucid": "21112178955634871", "idx": 39, "speaker": "customer", "start_s": 66.1, "end_s": 67.1, "text_en": "No no, in kg, in kg I'm saying.", "text_native": "नाही नाही kg kg मध्ये म्हणालो." }, { "ucid": "21112178955634871", "idx": 40, "speaker": "agent", "start_s": 67.2, "end_s": 68.7, "text_en": "In kg, twelve point five, twelve and a half rupees.", "text_native": "Kg मध्ये twelve point five, साडे बारा रुपये." }, { "ucid": "21112178955634871", "idx": 41, "speaker": "customer", "start_s": 69.1, "end_s": 69.5, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म." }, { "ucid": "21112178955634871", "idx": 42, "speaker": "agent", "start_s": 70.8, "end_s": 71.2, "text_en": "Okay, right?", "text_native": "ठीक आहे ना?" }, { "ucid": "21112178955634871", "idx": 43, "speaker": "customer", "start_s": 71.8, "end_s": 73.0, "text_en": "Where is your biggest depot located?", "text_native": "आपला सगळ्यात मोठा डेपो कुठे येतो?" }, { "ucid": "21112178955634871", "idx": 44, "speaker": "agent", "start_s": 73.5, "end_s": 74.0, "text_en": "In Taloja.", "text_native": "तळोजाला." }, { "ucid": "21112178955634871", "idx": 45, "speaker": "customer", "start_s": 74.6, "end_s": 76.7, "text_en": "It's in Taloja? The transport from there is costing us a lot, sir.", "text_native": "तळोजाला येतो का? तिकडून transport जास्त बसायलाय सर आम्हाला." }, { "ucid": "21112178955634871", "idx": 46, "speaker": "agent", "start_s": 77.0, "end_s": 77.3, "text_en": "Hmm?", "text_native": "हम्म?" }, { "ucid": "21112178955634871", "idx": 47, "speaker": "customer", "start_s": 77.7, "end_s": 78.7, "text_en": "Transport is costing a lot from there.", "text_native": "Transport जास्त बसायलाय तिकडून." }, { "ucid": "21112178955634871", "idx": 48, "speaker": "agent", "start_s": 79.0, "end_s": 79.3, "text_en": "Yes.", "text_native": "हो." }, { "ucid": "21112178955634871", "idx": 49, "speaker": "customer", "start_s": 79.7, "end_s": 81.8, "text_en": "Hmm. Transport is costing a lot, there's no other reason to take it from there.", "text_native": "हम्म. Transport जास्त बसायलाय, दुसरं काहीच कारण नाही तिकडून घेण्याचं." }, { "ucid": "21112178955634871", "idx": 50, "speaker": "agent", "start_s": 82.3, "end_s": 83.1, "text_en": "Transport is a bit expensive.", "text_native": "Transport थोडा माग पडतो." }, { "ucid": "21112178955634871", "idx": 51, "speaker": "customer", "start_s": 83.2, "end_s": 90.0, "text_en": "Now this work, now what rate did you give me, suppose, you gave eighty-six, right? So if I take it from the local market here, I am getting a rate of eighty-four. So I couldn't understand this difference, that's why we have to take it from the local market here. I am speaking from Latur.", "text_native": "आता हे काम आता तुम्ही मला काय rate दिला समजा, eighty six दिला ना? तर मी इथून local मधून जरी घेतला, तर मला eighty four भेटायलाय rate. मग हे असा difference काय मला कळेना गेलंय म्हणून आम्हाला इथून local ला घ्यावं लागतंय. मी लातूरहून बोलतोय." }, { "ucid": "21112178955634871", "idx": 52, "speaker": "agent", "start_s": 90.0, "end_s": 98.8, "text_en": "The one who is in the local market, they take from the distributor. The distributor's quantity is higher, sir. Compared to, now they sign an MOU with us for three hundred and fifty, four hundred tons per month. So they additionally get three hundred, five hundred rupees per ton", "text_native": "Local मध्ये जो बसलाय ना, ते distributor शी घेतात. Distributor ची quantity जास्त असतं साहेब. Compare to आता त्यांचं महिन्याचं साडे तीनशे चारशे टनाचं ते MOU sign होतं आपल्यासोबत. तर त्यांना additionally तीनशे पाचशे रुपये per ton" }, { "ucid": "21112178955634871", "idx": 53, "speaker": "customer", "start_s": 98.8, "end_s": 100.9, "text_en": "Yes, but Latur doesn't have that much potential, that, you know, three hundred and fifty, four hundred", "text_native": "हो पण लातूरचं एवढं potential नाही की बाबा साडे तीनशे चारशे" }, { "ucid": "21112178955634871", "idx": 54, "speaker": "agent", "start_s": 100.9, "end_s": 114.0, "text_en": "Sir, the distributor, look, the customer you have there, he won't be our distributor either, he will be a sub-dealer. He must have taken the material from some dealer. The distributor might be based in Pune or in Taloja. He might have made some coalition with them, that 'okay, I will take the material from you, you bill it in your name'. He might have a benefit of seven hundred rupees. So he is passing on four hundred rupees, saying 'okay, take it, you take it for four hundred rupees less, I will earn an additional three hundred and fifty because I am investing in them'. It happens in that manner, sir, in this.", "text_native": "सर जे distributor नी, तो बघा, जे तुमच्या तिथे customer असेल ना, ते पण आमचा distributor नसेल, ते sub-dealer असेल. त्यांनी एक कोणताही dealer शी घेतलं असेल material. Distributor पुणे मध्ये बसला असेल किंवा तळोजामध्ये बसला असेल. त्यांच्यासोबत त्यांनी काही coalition केलं असेल, की बाबा मी घेतो तुमच्याशी material, तुम्ही तुमचं नावनी bill करा. त्याला सातशे रुपयाचा benefit असेल. तर तो पुढे चारशे रुपये pass on करतोय की बाबा घ्या, तू चारशे रुपये कमी करून घे, मी साडे तीनशे अजून वाढून कमावतो कारण का मी investment करतोय त्यांच्यामध्ये. त्या प्रकाराने साहेब होतंय यामध्ये." }, { "ucid": "21112178955634871", "idx": 55, "speaker": "customer", "start_s": 114.4, "end_s": 114.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178955634871", "idx": 56, "speaker": "agent", "start_s": 116.0, "end_s": 116.6, "text_en": "It's like that.", "text_native": "तसं आहे." }, { "ucid": "21112178955634871", "idx": 57, "speaker": "customer", "start_s": 117.3, "end_s": 117.8, "text_en": "Okay, right.", "text_native": "ठीक आहे ना." }, { "ucid": "21112178955634871", "idx": 58, "speaker": "agent", "start_s": 118.3, "end_s": 123.8, "text_en": "Done sir. When are you coming to Bombay, sir, please tell me, sir. We'll meet once in our office. We can discuss further things sitting there at that time.", "text_native": "Done सर. कधी येताय सर बॉम्बेला तर सांगा सर आपण भेटू एकदा ऑफिसमध्ये आमच्या. पुढच्या गोष्टी आपण discuss करूया तिथे बसून त्या time ला." } ], "steps": [ { "ucid": "21112178955634871", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Sir, hello, I'm speaking from JSW One, sir. CUSTOMER: Yes, speak. AGENT: Is there any requirement currently, sir?", "comment": "The agent identified themself and JSW One but did not ask for permission to speak, instead jumping directly to asking for a requirement." }, { "ucid": "21112178955634871", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not deliver a supply or price hook, instead opening with a question about requirements, ceding control of the call to the customer." }, { "ucid": "21112178955634871", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "AGENT: You are making conceal boxes, right?", "comment": "The agent only confirmed what the customer manufactures (Q1), but did not ask about monthly tonnage, current suppliers, JSW share, or payment terms." }, { "ucid": "21112178955634871", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not pitch any specific JSW USPs. The conversation was focused on price and logistics, but no value propositions were offered." }, { "ucid": "21112178955634871", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Which thickness are you taking? CUSTOMER: We need it in point eight.", "comment": "The agent captured the material (GI), thickness (0.8mm), and grade (80 GSM), but failed to ask for critical details like quantity or required delivery date." }, { "ucid": "21112178955634871", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: When are you coming to Bombay, sir, please tell me, sir. We'll meet once in our office.", "comment": "The call ended with a vague invitation to meet in the future, not a committed next step like sending a quote or scheduling a specific callback." } ], "objections": [ { "ucid": "21112178955634871", "obj_type": "price", "state": "mishandled", "evidence": "if I take it from the local market here, I am getting a rate of eighty-four.", "response": "AGENT: The one who is in the local market, they take from the distributor. The distributor's quantity is higher, sir." } ], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL5 Qualify", "SL6 Closure with next step" ], "objection_phrases_list": [] }