{
  "ucid": "21112178955115262",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 15:02:32",
  "end_time": "2026-09-16 15:06:11",
  "duration_sec": 219,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4f97a1abca161c0a44c7abc3d4f20a97.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1733,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178955115262__DIA4f97a1abca161c0a44c7abc3d4f20a97.mp3",
  "audio_bytes": 583632,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 194.544,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Yes, speak.   (हा बोला)\n[4s] AGENT: Uh, is Mr. Kudal speaking?   (अ कुदळ सर बोलताय?)\n[6s] CUSTOMER: Yes, speak.   (हा बोला)\n[6s] AGENT: Sir, hello. I'm calling from JSW One, Jindal Steel Works.   (सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क.)\n[9s] CUSTOMER: Yes, yes, yes, speak, speak, sir.   (हा हा हा बोला बोला सर.)\n[10s] AGENT: Uh sir, your account was registered in the name of Patil Construction. I had called you for them to ask, sir, if there is any requirement for PPGI, PPGL in roofing sheets now?   (अ सर आपलं अकाउंट रजिस्टर्ड होतं पाटील कन्स्ट्रक्शनच्या नावानी. मी तुम्हाला त्यांच्यासाठी कॉल केला होता हे विचारायला सर की PPGI, PPGL मध्ये काही आहे रूफिंग शीट मध्ये आता रिक्वायरमेंट?)\n[16s] CUSTOMER: Yes, I have submitted the requirement to you.   (हो मी रिक्वायरमेंट टाकलेली आहे तुम्हाला.)\n[19s] CUSTOMER: Yes, on the online portal.   (हा ऑनलाइन पोर्टल वरती.)\n[20s] AGENT: Like, it was for 0.45 but.   (Like 0.45 ची होती पण.)\n[21s] CUSTOMER: 0.45.\n[22s] AGENT: Uh, one second, one second, sir. They are saying it was for Indradhanush. At that time, Indradhanush was not in stock. Now I said that I'll ask once if there is anything available for this month?   (अ एक सेकंद एक सेकंद सर. ते म्हणतात इंद्रधनुषची होती. तर त्या टाईमनी इंद्रधनुष होता नाही स्टॉक मध्ये. आता ते मी बोललो की एकदा विचारून घेऊ की आता आहे सध्या काही ह्या मंथ साठी?)\n[29s] CUSTOMER: Yes, yes, yes, yes, there is a requirement. We will need it this month. It will be needed this month.   (हो हो हो हो रिक्वायरमेंट तर आहे. या महिन्यात लागेल आपल्याला. या महिन्यात लागेल.)\n[32s] AGENT: Yes, yes.   (हा हा.)\n[32s] CUSTOMER: Yes.   (हो.)\n[33s] CUSTOMER: Suppose now the work has come to the erection stage. Meaning, the fabrication that we had, that is almost finished.   (समजा आता इरेक्शन वरती काम आलंय. म्हणजे जे की आमचं होतं फॅब्रिकेशन ते अटपत आलंय.)\n[37s] AGENT: Okay, okay. So basically, you can do the procurement for this material by the end of this month.   (अच्छा ओके. म्हणजे बेसिकली हा मंथ एंड मध्ये तुम्ही प्रोक्योरमेंट करू शकता हा मटेरियलचा असं आहे.)\n[40s] CUSTOMER: Hmm hmm, no problem, right.   (हम्म हम्म, काही हरकत नाही ना.)\n[41s] AGENT: Understood. And what do we   (Understood. आणि आपल्याला काय)\n[42s] CUSTOMER: Yes, what are you saying?   (हा काय बोलताय?)\n[42s] CUSTOMER: You give the rate, if the rate is agreeable, we can make the payment and also stock it, no problem, at your place. When I say, you can send it.   (तुम्ही रेट द्या, रेट पटले तर आपण पेमेंट करून स्टॉक पण करू शकतो काही प्रॉब्लेम नाही तुमच्या इथे. जेव्हा मी म्हणेल तेव्हा तुम्ही पाठवून द्याल.)\n[47s] AGENT: I'll do that.   (तसं करतो.)\n[48s] CUSTOMER: Hmm?   (हम्म?)\n[49s] AGENT: Done sir. And we will need Indradhanush, right?   (Done sir. आणि इंद्रधनुषच लागणार ना आपल्याला?)\n[51s] CUSTOMER: Indra... which is your low-cost product?   (इंद्र लो कॉस्ट मध्ये कोणता आहे तुमचा प्रॉडक्ट?)\n[53s] AGENT: See sir, there are two, one is Indradhanush and one   (बघा सर दोन येतं एक इंद्रधनुष आणि एक)\n[54s] CUSTOMER: And try to   (आणि प्रयत्न करा)\n[56s] AGENT: Endura Plus.\n[56s] CUSTOMER: Endura Plus.\n[57s] AGENT: Yes. Where do we have to install this product, sir? Is it for a roofing sheet? Is it some industrial application or domestic, sir?   (हो. आपल्याला या प्रॉडक्ट लावायचं कुठे आहे साहेब? आपल्याला रूफिंग शीटला आहे? काही इंडस्ट्रियल ऍप्लिकेशन आहे की डोमेस्टिक आहे सर?)\n[61s] CUSTOMER: No, no, it's industrial. It's warehousing work.   (नाही नाही इंडस्ट्रियल आहे. वेअर हाउसिंगचं काम आहे.)\n[63s] AGENT: Okay. Now sir, in warehousing, it means we just have to do a standard warehouse, right? We don't have to do anything major in it, right?   (अच्छा. आता सर वेअर हाउसिंग मध्ये म्हणजे स्टॅंडर्ड खाली फक्त वेअर हाउस करायचं आहे ना आपल्याला? मेजर काही नाही करायचं ना त्यांच्यामध्ये?)\n[66s] CUSTOMER: No, no, no, nothing at all. Nothing on top of it. In the future, only solar might be installed.   (नाही नाही नाही काहीच नाहीये. त्याच्यावरती काहीच नाही. फ्युचर मध्ये फक्त सोलर लागू शकते.)\n[69s] AGENT: Yes, correct. And the reason is, sometimes in industrial use, if there is manufacturing or something like that inside, then we have to provide material of that standard, sir. So there won't be any heat, vaporization, or anything like that, right?   (हा बरोबर. आणि कारण काय आहे ना कधी कधी इंडस्ट्रियल युज मध्ये कसं असतं आतमध्ये मॅन्युफॅक्चरिंग किंवा असं काही असताना तर आपल्याला त्या प्रमाणचं मटेरियल द्यायला लागतं सर. तसं हीट, वेपोरायझेशन तसं काहीच नाही येणार त्याला?)\n[74s] CUSTOMER: Nothing, right. It's completely, I mean, a greenfield project.   (काही नाही ना. एकदम म्हणजे ग्रीन फिल्ड प्रोजेक्ट आहे.)\n[76s] AGENT: Yes, yes.   (हा हा.)\n[77s] CUSTOMER: It's a greenfield project's warehouse. Nothing will come inside it. In fact, not even your dust will come.   (ग्रीन फिल्ड प्रोजेक्टचं वेअर हाउस आहे. त्याच्यामध्ये काहीच नाही येणार. इन फॅक्ट तुमची डस्ट पण नाही येणार.)\n[80s] AGENT: Understood.   (कळलं.)\n[81s] CUSTOMER: Because of that, give low quality, the cheapest, just with 70 micron AZ coating.   (त्याच्यामुळे लो क्वालिटी, सर्वात चीप, फक्त AZ कोटिंग 70 मायक्रॉनची दे जा.)\n[85s] AGENT: Okay.   (ठीक आहे.)\n[86s] CUSTOMER: Okay? The one which you have, I mean, whose profile rates are the lowest, give that.   (ठीक आहे? जे तुमचे म्हणजे ज्याचे रेट लोवेस्ट आहे प्रोफाइलचे ते दे जा.)\n[89s] AGENT: Understood.   (कळलं.)\n[90s] CUSTOMER: Yes. 10 tons are needed.   (हा. 10 टन पाहिजे.)\n[91s] CUSTOMER: And the color?   (आणि कलर?)\n[92s] CUSTOMER: You, for the color, give off-white for now. I will confirm the combination after speaking with the client at the time of the order. For now, give off-white.   (तुम्ही कलर तुम्ही सध्या ऑफ व्हाईटचा द्या. कॉम्बिनेशन मी क्लाइंट सोबत बोलून कन्फर्म करेन ऑर्डरच्या वेळेस. सध्या ऑफ व्हाईटचा देऊन द्या.)\n[96s] AGENT: Done sir. Done.\n[97s] CUSTOMER: Yes.   (हो.)\n[98s] AGENT: Yes.   (हो.)\n[98s] CUSTOMER: Will do.   (चालेल.)\n[99s] AGENT: You have my details, right?   (डिटेल्स आहे ना माझ्या?)\n[100s] AGENT: Yes, I have them, sir. I will also send you my personal number on WhatsApp right now.   (हो आहे सर. मी तुम्हाला माझा पर्सनल नंबरची पण WhatsApp टाकून ठेवतो सरळ आता.)\n[103s] CUSTOMER: Yes, send it and mention that it's from JSW One.   (हा टाकून ठेवून द्या आणि तुमचं टाकलं JSW One मधून आहे म्हणून.)\n[104s] AGENT: Yes, yes. Like that. I will send everything with my full employee ID.   (हो हो. तसंच. पूर्ण एम्प्लॉई आयडीने सगळं पाठवतो.)\n[107s] CUSTOMER: Yes.   (हा.)\n[108s] CUSTOMER: Okay. Will do.   (ठीक आहे. चालेल.)\n[109s] AGENT: Great.",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 57,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "57 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\"]",
  "pitch_coaching_note": "After the customer confirmed their requirement, you missed the chance to pitch any USPs, moving straight to closure. You could have reinforced our value on price or delivery to strengthen the quote.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent re-engaged a construction customer about a past inquiry. The customer confirmed a current requirement for 10 tons of a low-cost PPGI/PPGL roofing sheet for a warehouse project, needed by the end of the month. The agent gathered key details and committed to sending a quote via WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. I'm calling from JSW One, Jindal Steel Works.\", \"comment\": \"Agent introduced himself and the company, and the customer immediately engaged, giving implicit permission to proceed.\"}, {\"step_id\": \"SL2\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"At that time, Indradhanush was not in stock. Now I said that I'll ask once if there is anything available for this month?\", \"comment\": \"Agent used a clear supply-led hook, referencing a past stock-out and checking for a current need.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Where do we have to install this product, sir? Is it for a roofing sheet? Is it some industrial application or domestic, sir?\", \"comment\": \"Agent only asked about the end application (Q2); the customer volunteered the quantity (Q3). The other 4 discovery questions were missed.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not pitch any USPs; the conversation moved directly from qualification to sending a quote.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"10 tons are needed.\", \"comment\": \"Agent confirmed a current requirement and captured the product type, thickness (0.45), quantity (10T), and timeline (this month).\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will also send you my personal number on WhatsApp right now.\", \"comment\": \"Agent committed to a clear next step of sending a quote and contact details via WhatsApp, which the customer agreed to.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After the customer confirmed their requirement, you missed the chance to pitch any USPs, moving straight to closure. You could have reinforced our value on price or delivery to strengthen the quote.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent re-engaged a construction customer about a past inquiry. The customer confirmed a current requirement for 10 tons of a low-cost PPGI/PPGL roofing sheet for a warehouse project, needed by the end of the month. The agent gathered key details and committed to sending a quote via WhatsApp.\"}",
  "error": null,
  "latency_ms": 30739,
  "input_tokens": 4683,
  "output_tokens": 810,
  "created_at": "2026-09-25 12:09:48",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 6,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.516,
  "agent_talk_sec": 50.5,
  "customer_talk_sec": 47.4,
  "dead_air_sec": 121.1,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 327.9,
  "interruptions": 0,
  "agent_turns": 26,
  "customer_turns": 31,
  "discovery_qs": 11,
  "words_agent": 276,
  "words_customer": 258,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178955115262",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.47,
      "end_s": 1.9,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178955115262",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.17,
      "end_s": 2.57,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178955115262",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.73,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला"
    },
    {
      "ucid": "21112178955115262",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 5.38,
      "text_en": "Uh, is Mr. Kudal speaking?",
      "text_native": "अ कुदळ सर बोलताय?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.6,
      "end_s": 6.08,
      "text_en": "Yes, speak.",
      "text_native": "हा बोला"
    },
    {
      "ucid": "21112178955115262",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.29,
      "end_s": 8.6,
      "text_en": "Sir, hello. I'm calling from JSW One, Jindal Steel Works.",
      "text_native": "सर नमस्कार, JSW One मधून बोलतोय, जिंदाल स्टील वर्क."
    },
    {
      "ucid": "21112178955115262",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.89,
      "end_s": 9.88,
      "text_en": "Yes, yes, yes, speak, speak, sir.",
      "text_native": "हा हा हा बोला बोला सर."
    },
    {
      "ucid": "21112178955115262",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.16,
      "end_s": 16.5,
      "text_en": "Uh sir, your account was registered in the name of Patil Construction. I had called you for them to ask, sir, if there is any requirement for PPGI, PPGL in roofing sheets now?",
      "text_native": "अ सर आपलं अकाउंट रजिस्टर्ड होतं पाटील कन्स्ट्रक्शनच्या नावानी. मी तुम्हाला त्यांच्यासाठी कॉल केला होता हे विचारायला सर की PPGI, PPGL मध्ये काही आहे रूफिंग शीट मध्ये आता रिक्वायरमेंट?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 18.3,
      "text_en": "Yes, I have submitted the requirement to you.",
      "text_native": "हो मी रिक्वायरमेंट टाकलेली आहे तुम्हाला."
    },
    {
      "ucid": "21112178955115262",
      "idx": 9,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 19.7,
      "text_en": "Yes, on the online portal.",
      "text_native": "हा ऑनलाइन पोर्टल वरती."
    },
    {
      "ucid": "21112178955115262",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.7,
      "end_s": 20.7,
      "text_en": "Like, it was for 0.45 but.",
      "text_native": "Like 0.45 ची होती पण."
    },
    {
      "ucid": "21112178955115262",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 21.7,
      "text_en": "0.45.",
      "text_native": "0.45."
    },
    {
      "ucid": "21112178955115262",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 28.6,
      "text_en": "Uh, one second, one second, sir. They are saying it was for Indradhanush. At that time, Indradhanush was not in stock. Now I said that I'll ask once if there is anything available for this month?",
      "text_native": "अ एक सेकंद एक सेकंद सर. ते म्हणतात इंद्रधनुषची होती. तर त्या टाईमनी इंद्रधनुष होता नाही स्टॉक मध्ये. आता ते मी बोललो की एकदा विचारून घेऊ की आता आहे सध्या काही ह्या मंथ साठी?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.6,
      "end_s": 31.6,
      "text_en": "Yes, yes, yes, yes, there is a requirement. We will need it this month. It will be needed this month.",
      "text_native": "हो हो हो हो रिक्वायरमेंट तर आहे. या महिन्यात लागेल आपल्याला. या महिन्यात लागेल."
    },
    {
      "ucid": "21112178955115262",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 32.1,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178955115262",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.3,
      "end_s": 32.5,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178955115262",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.2,
      "end_s": 36.8,
      "text_en": "Suppose now the work has come to the erection stage. Meaning, the fabrication that we had, that is almost finished.",
      "text_native": "समजा आता इरेक्शन वरती काम आलंय. म्हणजे जे की आमचं होतं फॅब्रिकेशन ते अटपत आलंय."
    },
    {
      "ucid": "21112178955115262",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.1,
      "end_s": 40.1,
      "text_en": "Okay, okay. So basically, you can do the procurement for this material by the end of this month.",
      "text_native": "अच्छा ओके. म्हणजे बेसिकली हा मंथ एंड मध्ये तुम्ही प्रोक्योरमेंट करू शकता हा मटेरियलचा असं आहे."
    },
    {
      "ucid": "21112178955115262",
      "idx": 18,
      "speaker": "customer",
      "start_s": 40.1,
      "end_s": 40.9,
      "text_en": "Hmm hmm, no problem, right.",
      "text_native": "हम्म हम्म, काही हरकत नाही ना."
    },
    {
      "ucid": "21112178955115262",
      "idx": 19,
      "speaker": "agent",
      "start_s": 41.1,
      "end_s": 42.0,
      "text_en": "Understood. And what do we",
      "text_native": "Understood. आणि आपल्याला काय"
    },
    {
      "ucid": "21112178955115262",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.0,
      "end_s": 42.4,
      "text_en": "Yes, what are you saying?",
      "text_native": "हा काय बोलताय?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 21,
      "speaker": "customer",
      "start_s": 42.4,
      "end_s": 47.2,
      "text_en": "You give the rate, if the rate is agreeable, we can make the payment and also stock it, no problem, at your place. When I say, you can send it.",
      "text_native": "तुम्ही रेट द्या, रेट पटले तर आपण पेमेंट करून स्टॉक पण करू शकतो काही प्रॉब्लेम नाही तुमच्या इथे. जेव्हा मी म्हणेल तेव्हा तुम्ही पाठवून द्याल."
    },
    {
      "ucid": "21112178955115262",
      "idx": 22,
      "speaker": "agent",
      "start_s": 47.2,
      "end_s": 47.9,
      "text_en": "I'll do that.",
      "text_native": "तसं करतो."
    },
    {
      "ucid": "21112178955115262",
      "idx": 23,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 48.5,
      "text_en": "Hmm?",
      "text_native": "हम्म?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 24,
      "speaker": "agent",
      "start_s": 49.2,
      "end_s": 50.8,
      "text_en": "Done sir. And we will need Indradhanush, right?",
      "text_native": "Done sir. आणि इंद्रधनुषच लागणार ना आपल्याला?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 52.6,
      "text_en": "Indra... which is your low-cost product?",
      "text_native": "इंद्र लो कॉस्ट मध्ये कोणता आहे तुमचा प्रॉडक्ट?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.9,
      "end_s": 54.2,
      "text_en": "See sir, there are two, one is Indradhanush and one",
      "text_native": "बघा सर दोन येतं एक इंद्रधनुष आणि एक"
    },
    {
      "ucid": "21112178955115262",
      "idx": 27,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 55.1,
      "text_en": "And try to",
      "text_native": "आणि प्रयत्न करा"
    },
    {
      "ucid": "21112178955115262",
      "idx": 28,
      "speaker": "agent",
      "start_s": 55.6,
      "end_s": 56.2,
      "text_en": "Endura Plus.",
      "text_native": "Endura Plus."
    },
    {
      "ucid": "21112178955115262",
      "idx": 29,
      "speaker": "customer",
      "start_s": 56.5,
      "end_s": 57.2,
      "text_en": "Endura Plus.",
      "text_native": "Endura Plus."
    },
    {
      "ucid": "21112178955115262",
      "idx": 30,
      "speaker": "agent",
      "start_s": 57.4,
      "end_s": 61.2,
      "text_en": "Yes. Where do we have to install this product, sir? Is it for a roofing sheet? Is it some industrial application or domestic, sir?",
      "text_native": "हो. आपल्याला या प्रॉडक्ट लावायचं कुठे आहे साहेब? आपल्याला रूफिंग शीटला आहे? काही इंडस्ट्रियल ऍप्लिकेशन आहे की डोमेस्टिक आहे सर?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 31,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 62.9,
      "text_en": "No, no, it's industrial. It's warehousing work.",
      "text_native": "नाही नाही इंडस्ट्रियल आहे. वेअर हाउसिंगचं काम आहे."
    },
    {
      "ucid": "21112178955115262",
      "idx": 32,
      "speaker": "agent",
      "start_s": 63.0,
      "end_s": 66.2,
      "text_en": "Okay. Now sir, in warehousing, it means we just have to do a standard warehouse, right? We don't have to do anything major in it, right?",
      "text_native": "अच्छा. आता सर वेअर हाउसिंग मध्ये म्हणजे स्टॅंडर्ड खाली फक्त वेअर हाउस करायचं आहे ना आपल्याला? मेजर काही नाही करायचं ना त्यांच्यामध्ये?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 33,
      "speaker": "customer",
      "start_s": 66.2,
      "end_s": 69.2,
      "text_en": "No, no, no, nothing at all. Nothing on top of it. In the future, only solar might be installed.",
      "text_native": "नाही नाही नाही काहीच नाहीये. त्याच्यावरती काहीच नाही. फ्युचर मध्ये फक्त सोलर लागू शकते."
    },
    {
      "ucid": "21112178955115262",
      "idx": 34,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 74.4,
      "text_en": "Yes, correct. And the reason is, sometimes in industrial use, if there is manufacturing or something like that inside, then we have to provide material of that standard, sir. So there won't be any heat, vaporization, or anything like that, right?",
      "text_native": "हा बरोबर. आणि कारण काय आहे ना कधी कधी इंडस्ट्रियल युज मध्ये कसं असतं आतमध्ये मॅन्युफॅक्चरिंग किंवा असं काही असताना तर आपल्याला त्या प्रमाणचं मटेरियल द्यायला लागतं सर. तसं हीट, वेपोरायझेशन तसं काहीच नाही येणार त्याला?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 35,
      "speaker": "customer",
      "start_s": 74.4,
      "end_s": 76.0,
      "text_en": "Nothing, right. It's completely, I mean, a greenfield project.",
      "text_native": "काही नाही ना. एकदम म्हणजे ग्रीन फिल्ड प्रोजेक्ट आहे."
    },
    {
      "ucid": "21112178955115262",
      "idx": 36,
      "speaker": "agent",
      "start_s": 76.3,
      "end_s": 76.6,
      "text_en": "Yes, yes.",
      "text_native": "हा हा."
    },
    {
      "ucid": "21112178955115262",
      "idx": 37,
      "speaker": "customer",
      "start_s": 76.6,
      "end_s": 80.0,
      "text_en": "It's a greenfield project's warehouse. Nothing will come inside it. In fact, not even your dust will come.",
      "text_native": "ग्रीन फिल्ड प्रोजेक्टचं वेअर हाउस आहे. त्याच्यामध्ये काहीच नाही येणार. इन फॅक्ट तुमची डस्ट पण नाही येणार."
    },
    {
      "ucid": "21112178955115262",
      "idx": 38,
      "speaker": "agent",
      "start_s": 80.0,
      "end_s": 80.5,
      "text_en": "Understood.",
      "text_native": "कळलं."
    },
    {
      "ucid": "21112178955115262",
      "idx": 39,
      "speaker": "customer",
      "start_s": 81.3,
      "end_s": 84.4,
      "text_en": "Because of that, give low quality, the cheapest, just with 70 micron AZ coating.",
      "text_native": "त्याच्यामुळे लो क्वालिटी, सर्वात चीप, फक्त AZ कोटिंग 70 मायक्रॉनची दे जा."
    },
    {
      "ucid": "21112178955115262",
      "idx": 40,
      "speaker": "agent",
      "start_s": 84.6,
      "end_s": 85.1,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178955115262",
      "idx": 41,
      "speaker": "customer",
      "start_s": 85.5,
      "end_s": 88.4,
      "text_en": "Okay? The one which you have, I mean, whose profile rates are the lowest, give that.",
      "text_native": "ठीक आहे? जे तुमचे म्हणजे ज्याचे रेट लोवेस्ट आहे प्रोफाइलचे ते दे जा."
    },
    {
      "ucid": "21112178955115262",
      "idx": 42,
      "speaker": "agent",
      "start_s": 88.8,
      "end_s": 89.3,
      "text_en": "Understood.",
      "text_native": "कळलं."
    },
    {
      "ucid": "21112178955115262",
      "idx": 43,
      "speaker": "customer",
      "start_s": 89.8,
      "end_s": 90.7,
      "text_en": "Yes. 10 tons are needed.",
      "text_native": "हा. 10 टन पाहिजे."
    },
    {
      "ucid": "21112178955115262",
      "idx": 44,
      "speaker": "customer",
      "start_s": 91.1,
      "end_s": 91.6,
      "text_en": "And the color?",
      "text_native": "आणि कलर?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 45,
      "speaker": "customer",
      "start_s": 91.6,
      "end_s": 96.2,
      "text_en": "You, for the color, give off-white for now. I will confirm the combination after speaking with the client at the time of the order. For now, give off-white.",
      "text_native": "तुम्ही कलर तुम्ही सध्या ऑफ व्हाईटचा द्या. कॉम्बिनेशन मी क्लाइंट सोबत बोलून कन्फर्म करेन ऑर्डरच्या वेळेस. सध्या ऑफ व्हाईटचा देऊन द्या."
    },
    {
      "ucid": "21112178955115262",
      "idx": 46,
      "speaker": "agent",
      "start_s": 96.5,
      "end_s": 97.3,
      "text_en": "Done sir. Done.",
      "text_native": "Done sir. Done."
    },
    {
      "ucid": "21112178955115262",
      "idx": 47,
      "speaker": "customer",
      "start_s": 97.3,
      "end_s": 97.6,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178955115262",
      "idx": 48,
      "speaker": "agent",
      "start_s": 97.8,
      "end_s": 98.0,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178955115262",
      "idx": 49,
      "speaker": "customer",
      "start_s": 98.4,
      "end_s": 98.8,
      "text_en": "Will do.",
      "text_native": "चालेल."
    },
    {
      "ucid": "21112178955115262",
      "idx": 50,
      "speaker": "agent",
      "start_s": 99.1,
      "end_s": 99.8,
      "text_en": "You have my details, right?",
      "text_native": "डिटेल्स आहे ना माझ्या?"
    },
    {
      "ucid": "21112178955115262",
      "idx": 51,
      "speaker": "agent",
      "start_s": 99.8,
      "end_s": 102.6,
      "text_en": "Yes, I have them, sir. I will also send you my personal number on WhatsApp right now.",
      "text_native": "हो आहे सर. मी तुम्हाला माझा पर्सनल नंबरची पण WhatsApp टाकून ठेवतो सरळ आता."
    },
    {
      "ucid": "21112178955115262",
      "idx": 52,
      "speaker": "customer",
      "start_s": 102.6,
      "end_s": 104.4,
      "text_en": "Yes, send it and mention that it's from JSW One.",
      "text_native": "हा टाकून ठेवून द्या आणि तुमचं टाकलं JSW One मधून आहे म्हणून."
    },
    {
      "ucid": "21112178955115262",
      "idx": 53,
      "speaker": "agent",
      "start_s": 104.4,
      "end_s": 106.6,
      "text_en": "Yes, yes. Like that. I will send everything with my full employee ID.",
      "text_native": "हो हो. तसंच. पूर्ण एम्प्लॉई आयडीने सगळं पाठवतो."
    },
    {
      "ucid": "21112178955115262",
      "idx": 54,
      "speaker": "customer",
      "start_s": 107.0,
      "end_s": 107.3,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178955115262",
      "idx": 55,
      "speaker": "customer",
      "start_s": 108.1,
      "end_s": 108.8,
      "text_en": "Okay. Will do.",
      "text_native": "ठीक आहे. चालेल."
    },
    {
      "ucid": "21112178955115262",
      "idx": 56,
      "speaker": "agent",
      "start_s": 109.2,
      "end_s": 112.9,
      "text_en": "Great.",
      "text_native": "Great."
    }
  ],
  "steps": [
    {
      "ucid": "21112178955115262",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, hello. I'm calling from JSW One, Jindal Steel Works.",
      "comment": "Agent introduced himself and the company, and the customer immediately engaged, giving implicit permission to proceed."
    },
    {
      "ucid": "21112178955115262",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "At that time, Indradhanush was not in stock. Now I said that I'll ask once if there is anything available for this month?",
      "comment": "Agent used a clear supply-led hook, referencing a past stock-out and checking for a current need."
    },
    {
      "ucid": "21112178955115262",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Where do we have to install this product, sir? Is it for a roofing sheet? Is it some industrial application or domestic, sir?",
      "comment": "Agent only asked about the end application (Q2); the customer volunteered the quantity (Q3). The other 4 discovery questions were missed."
    },
    {
      "ucid": "21112178955115262",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not pitch any USPs; the conversation moved directly from qualification to sending a quote."
    },
    {
      "ucid": "21112178955115262",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "10 tons are needed.",
      "comment": "Agent confirmed a current requirement and captured the product type, thickness (0.45), quantity (10T), and timeline (this month)."
    },
    {
      "ucid": "21112178955115262",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will also send you my personal number on WhatsApp right now.",
      "comment": "Agent committed to a clear next step of sending a quote and contact details via WhatsApp, which the customer agreed to."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)"
  ],
  "objection_phrases_list": []
}