{
  "ucid": "21112178954277111",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 12:42:51",
  "end_time": "2026-09-16 12:43:41",
  "duration_sec": 50,
  "campaign": "IS_MFG_CR_GI_GP_Coated_Sep26",
  "disposition": "Not_Answered",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3109c729329e3a46af64c090f3159ad3.mp3",
  "dial_status": null,
  "customer_status": null,
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  "hangup_by": null,
  "excel_row": 1752,
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  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178954277111__DIA3109c729329e3a46af64c090f3159ad3.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 9.576,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: The call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 1,
  "connected": 0,
  "audio_notes": "clear: The recording contains only an automated voicemail message. No human conversation occurred.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 1 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
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  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:55",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178954277111",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.21,
      "end_s": 9.51,
      "text_en": "The call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may",
      "text_native": "The call has been forwarded to voicemail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}