{
  "ucid": "21112178953965561",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 11:50:55",
  "end_time": "2026-09-16 11:52:56",
  "duration_sec": 121,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAfd8114aef73cef2787a35916be1cea19.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1772,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953965561__DIAfd8114aef73cef2787a35916be1cea19.mp3",
  "audio_bytes": 294624,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 98.208,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (ஹலோ?)\n[2s] AGENT: Greetings sir, I am Jeevan speaking, from the JSW One platform.   (வணக்கம் சார், நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்ஃபார்ம்ல இருந்து.)\n[4s] CUSTOMER: From where?   (எங்க இருந்துங்க?)\n[5s] AGENT: JSW One platform.   (JSW One ப்ளாட்ஃபார்ம்.)\n[6s] CUSTOMER: Okay, what is the matter?   (சரிங்க, என்ன விவரம்ங்க?)\n[7s] AGENT: Sir, you have registered here on the JSW One platform. So, if you have any requirement for now, for HR, CR sheet, coil, TMT, anything?   (சார், நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க JSW One ப்ளாட்ஃபார்ம்ல. அப்போ இப்போதைக்கு ஏதாச்சு requirement இருந்தா உங்களுக்கு HR, CR ஷீட்டா, காயிலா, TMT ஏதாச்சு?)\n[13s] CUSTOMER: Oh.   (ஓ.)\n[14s] CUSTOMER: No, what plate do you have, sir, actually? In our JSW, we need a plate for oil, sir, actually. Oil, HRPO, hot rolled pickled and coiled.   (இல்ல நீங்க என்ன plate சார் இருக்கா ஆக்சுவலா? நம்ம JSWல எங்களுக்கு வந்து ஆயிலுக்காக உள்ள plate வேணும் சார் ஆக்சுவலா. Oil, HRPO, hot rolled pickled and coiled.)\n[24s] CUSTOMER: I need electronic coil, sir, actually. Electronic coil, electronics tin plate, something like that I need, sir.   (எலக்ட்ரானிக் காயில் வேணும் சார் ஆக்சுவலா. எலக்ட்ரானிக் காயில், எலக்ட்ரானிக்ஸ் tin plate அந்த மாதிரி வேணும் சார் எனக்கு.)\n[28s] AGENT: Electronic coil?   (எலக்ட்ரானிக் காயிலா?)\n[29s] AGENT: Okay.   (ஓகே.)\n[29s] CUSTOMER: There is something called electronics tin plate, sir, which is prepared for edible oil.   (எலக்ட்ரானிக்ஸ் tin plateன்னு இருக்கும்ல சார், edible ஆயிலுக்காக தயார் பண்றது.)\n[32s] AGENT: Okay okay. Yes.   (ஓகே ஓகே. ஆமா.)\n[33s] AGENT: Sir, do one thing, you... I will check the availability. This 9443781817 is your WhatsApp number, right?   (சார், ஒரு வேலை பண்ணுங்களேன், நீங்க நான் availability செக் பண்றேன். நீங்க இந்த 9443781817 உங்க WhatsApp நம்பர் தானே?)\n[38s] CUSTOMER: Yes sir, yes sir.   (ஆமா சார், ஆமா சார்.)\n[39s] AGENT: Okay, to that WhatsApp number, if you have any material properties or a photo, please share that.   (சரி, அந்த WhatsApp நம்பருக்கு ஏதாச்சு அந்த மெட்டீரியல் properties இல்லனா போட்டோ ஏதாச்சு இருந்தா அது கொஞ்சம் ஷேர் பண்ணுங்க.)\n[41s] CUSTOMER: I will, I will send it to you, sir. I will send it. Just share your number with me, sir, I will send it. On WhatsApp, do it on WhatsApp.   (நான் உங்களுக்கு, உங்களுக்கு அனுப்புறேன் சார் நானு. அனுப்புறேன். உங்க நம்பர் மட்டும் எனக்கு ஷேர் பண்ணி விடுங்க சார், நான் அனுப்புறேன். WhatsAppல, WhatsAppல பண்ணுங்க.)\n[44s] AGENT: I will send a hi, hi message on WhatsApp.   (நான் WhatsAppல ஹாய், ஹாய் மெசேஜ் பண்றேன்.)\n[46s] CUSTOMER: Sir, where are you speaking from now, sir, actually? Which place?   (சார், நீங்க இப்ப எங்க இருந்து பேசுறீங்க சார் ஆக்சுவலா? எந்த ஊரு?)\n[48s] AGENT: I am speaking from Mumbai headquarters now. From JSW headquarters. But I handle the full South India region. So that includes Tamil Nadu, Karnataka, Kerala, everything.   (நான் பேசுறது இப்போ இங்க மும்பை ஹெட் குவாட்டர்ஸ்ல இருந்து. JSW ஹெட் குவாட்டர்ஸ்ல இருந்து. ஆனா நான் ஹேண்டில் பண்றது ஃபுல் சவுத் இந்தியா ரீஜியன். அப்போ அதுல தமிழ்நாடு, கர்நாடகா, கேரளா எல்லாமே வரும்.)\n[54s] CUSTOMER: You are the one doing it, sir? Right sir.   (நீங்க தான் பண்றீங்களா சார்? ரைட் சார்.)\n[55s] AGENT: Yes sir, correct, correct.   (ஆமா சார், கரெக்ட், கரெக்ட்.)\n[56s] CUSTOMER: Very, very happy, sir. I will definitely contact you, sir.   (ரொம்ப, ரொம்ப சந்தோஷம் சார். நான் கண்டிப்பா காண்டாக்ட் பண்றேன் சார்.)\n[58s] AGENT: Okay sir, I will put a hi message on WhatsApp.   (சரி சார், நான் WhatsAppல ஹாய் மெசேஜ் போட்டுடுறேன்.)\n[60s] CUSTOMER: Right sir, thanks sir, thanks.   (ரைட் சார், தேங்க்ஸ் சார், தேங்க்ஸ்.)\n[1s] AGENT: Okay, thank you.",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "When a customer states a requirement, use that as the start of discovery, not the end. You need to ask about their monthly volume, current suppliers, and challenges to build a case before checking stock.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Electronics Tin Plate",
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer, proactively stated a need for HRPO and more specifically 'electronics tin plate' for edible oil applications. The agent did not perform discovery or pitch, but successfully established a next step to get the material specifications via WhatsApp to check availability. The required material is specialized and its availability is unconfirmed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Greetings sir, I am Jeevan speaking, from the JSW One platform.\", \"comment\": \"Agent greeted, identified JSW One, and the customer immediately engaged, implying permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So, if you have any requirement for now, for HR, CR sheet, coil, TMT, anything?\", \"comment\": \"Agent did not lead with a supply or price hook, but instead opened with a generic request for requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions; the customer volunteered their requirement without being prompted.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched. The conversation moved directly from the customer's stated need to arranging an offline follow-up.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"to that WhatsApp number, if you have any material properties or a photo, please share that.\", \"comment\": \"Agent did not capture any specific details (grade, size, qty) on the call, instead deferring qualification to WhatsApp.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay sir, I will put a hi message on WhatsApp.\", \"comment\": \"A clear next step was established and agreed upon by both the agent and the customer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states a requirement, use that as the start of discovery, not the end. You need to ask about their monthly volume, current suppliers, and challenges to build a case before checking stock.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Electronics Tin Plate\", \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer, proactively stated a need for HRPO and more specifically 'electronics tin plate' for edible oil applications. The agent did not perform discovery or pitch, but successfully established a next step to get the material specifications via WhatsApp to check availability. The required material is specialized and its availability is unconfirmed.\"}",
  "error": null,
  "latency_ms": 32684,
  "input_tokens": 3749,
  "output_tokens": 772,
  "created_at": "2026-09-25 12:11:33",
  "sentiment": "positive",
  "sentiment_score": 0.878,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 0,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.511,
  "agent_talk_sec": 28.6,
  "customer_talk_sec": 27.4,
  "dead_air_sec": 65.0,
  "longest_monologue_sec": 6.3,
  "agent_wpm": 274.8,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 3,
  "words_agent": 131,
  "words_customer": 135,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953965561",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.9,
      "end_s": 1.4,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 4.0,
      "text_en": "Greetings sir, I am Jeevan speaking, from the JSW One platform.",
      "text_native": "வணக்கம் சார், நான் ஜீவன் பேசுறேன், JSW One ப்ளாட்ஃபார்ம்ல இருந்து."
    },
    {
      "ucid": "21112178953965561",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.0,
      "end_s": 4.5,
      "text_en": "From where?",
      "text_native": "எங்க இருந்துங்க?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.6,
      "end_s": 5.9,
      "text_en": "JSW One platform.",
      "text_native": "JSW One ப்ளாட்ஃபார்ம்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.8,
      "text_en": "Okay, what is the matter?",
      "text_native": "சரிங்க, என்ன விவரம்ங்க?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 13.2,
      "text_en": "Sir, you have registered here on the JSW One platform. So, if you have any requirement for now, for HR, CR sheet, coil, TMT, anything?",
      "text_native": "சார், நீங்க இங்க ரெஜிஸ்டர் பண்ணிருக்கீங்க JSW One ப்ளாட்ஃபார்ம்ல. அப்போ இப்போதைக்கு ஏதாச்சு requirement இருந்தா உங்களுக்கு HR, CR ஷீட்டா, காயிலா, TMT ஏதாச்சு?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 13.8,
      "text_en": "Oh.",
      "text_native": "ஓ."
    },
    {
      "ucid": "21112178953965561",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.2,
      "end_s": 24.0,
      "text_en": "No, what plate do you have, sir, actually? In our JSW, we need a plate for oil, sir, actually. Oil, HRPO, hot rolled pickled and coiled.",
      "text_native": "இல்ல நீங்க என்ன plate சார் இருக்கா ஆக்சுவலா? நம்ம JSWல எங்களுக்கு வந்து ஆயிலுக்காக உள்ள plate வேணும் சார் ஆக்சுவலா. Oil, HRPO, hot rolled pickled and coiled."
    },
    {
      "ucid": "21112178953965561",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 27.8,
      "text_en": "I need electronic coil, sir, actually. Electronic coil, electronics tin plate, something like that I need, sir.",
      "text_native": "எலக்ட்ரானிக் காயில் வேணும் சார் ஆக்சுவலா. எலக்ட்ரானிக் காயில், எலக்ட்ரானிக்ஸ் tin plate அந்த மாதிரி வேணும் சார் எனக்கு."
    },
    {
      "ucid": "21112178953965561",
      "idx": 9,
      "speaker": "agent",
      "start_s": 28.1,
      "end_s": 28.9,
      "text_en": "Electronic coil?",
      "text_native": "எலக்ட்ரானிக் காயிலா?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 10,
      "speaker": "agent",
      "start_s": 29.0,
      "end_s": 29.2,
      "text_en": "Okay.",
      "text_native": "ஓகே."
    },
    {
      "ucid": "21112178953965561",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.2,
      "end_s": 32.2,
      "text_en": "There is something called electronics tin plate, sir, which is prepared for edible oil.",
      "text_native": "எலக்ட்ரானிக்ஸ் tin plateன்னு இருக்கும்ல சார், edible ஆயிலுக்காக தயார் பண்றது."
    },
    {
      "ucid": "21112178953965561",
      "idx": 12,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 33.2,
      "text_en": "Okay okay. Yes.",
      "text_native": "ஓகே ஓகே. ஆமா."
    },
    {
      "ucid": "21112178953965561",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.3,
      "end_s": 37.8,
      "text_en": "Sir, do one thing, you... I will check the availability. This 9443781817 is your WhatsApp number, right?",
      "text_native": "சார், ஒரு வேலை பண்ணுங்களேன், நீங்க நான் availability செக் பண்றேன். நீங்க இந்த 9443781817 உங்க WhatsApp நம்பர் தானே?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 14,
      "speaker": "customer",
      "start_s": 37.9,
      "end_s": 38.5,
      "text_en": "Yes sir, yes sir.",
      "text_native": "ஆமா சார், ஆமா சார்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 15,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 41.2,
      "text_en": "Okay, to that WhatsApp number, if you have any material properties or a photo, please share that.",
      "text_native": "சரி, அந்த WhatsApp நம்பருக்கு ஏதாச்சு அந்த மெட்டீரியல் properties இல்லனா போட்டோ ஏதாச்சு இருந்தா அது கொஞ்சம் ஷேர் பண்ணுங்க."
    },
    {
      "ucid": "21112178953965561",
      "idx": 16,
      "speaker": "customer",
      "start_s": 41.2,
      "end_s": 44.2,
      "text_en": "I will, I will send it to you, sir. I will send it. Just share your number with me, sir, I will send it. On WhatsApp, do it on WhatsApp.",
      "text_native": "நான் உங்களுக்கு, உங்களுக்கு அனுப்புறேன் சார் நானு. அனுப்புறேன். உங்க நம்பர் மட்டும் எனக்கு ஷேர் பண்ணி விடுங்க சார், நான் அனுப்புறேன். WhatsAppல, WhatsAppல பண்ணுங்க."
    },
    {
      "ucid": "21112178953965561",
      "idx": 17,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 45.8,
      "text_en": "I will send a hi, hi message on WhatsApp.",
      "text_native": "நான் WhatsAppல ஹாய், ஹாய் மெசேஜ் பண்றேன்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 18,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 47.4,
      "text_en": "Sir, where are you speaking from now, sir, actually? Which place?",
      "text_native": "சார், நீங்க இப்ப எங்க இருந்து பேசுறீங்க சார் ஆக்சுவலா? எந்த ஊரு?"
    },
    {
      "ucid": "21112178953965561",
      "idx": 19,
      "speaker": "agent",
      "start_s": 47.5,
      "end_s": 53.8,
      "text_en": "I am speaking from Mumbai headquarters now. From JSW headquarters. But I handle the full South India region. So that includes Tamil Nadu, Karnataka, Kerala, everything.",
      "text_native": "நான் பேசுறது இப்போ இங்க மும்பை ஹெட் குவாட்டர்ஸ்ல இருந்து. JSW ஹெட் குவாட்டர்ஸ்ல இருந்து. ஆனா நான் ஹேண்டில் பண்றது ஃபுல் சவுத் இந்தியா ரீஜியன். அப்போ அதுல தமிழ்நாடு, கர்நாடகா, கேரளா எல்லாமே வரும்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 20,
      "speaker": "customer",
      "start_s": 53.9,
      "end_s": 55.2,
      "text_en": "You are the one doing it, sir? Right sir.",
      "text_native": "நீங்க தான் பண்றீங்களா சார்? ரைட் சார்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 21,
      "speaker": "agent",
      "start_s": 55.2,
      "end_s": 55.6,
      "text_en": "Yes sir, correct, correct.",
      "text_native": "ஆமா சார், கரெக்ட், கரெக்ட்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 22,
      "speaker": "customer",
      "start_s": 55.7,
      "end_s": 57.8,
      "text_en": "Very, very happy, sir. I will definitely contact you, sir.",
      "text_native": "ரொம்ப, ரொம்ப சந்தோஷம் சார். நான் கண்டிப்பா காண்டாக்ட் பண்றேன் சார்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 23,
      "speaker": "agent",
      "start_s": 57.9,
      "end_s": 59.2,
      "text_en": "Okay sir, I will put a hi message on WhatsApp.",
      "text_native": "சரி சார், நான் WhatsAppல ஹாய் மெசேஜ் போட்டுடுறேன்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 24,
      "speaker": "customer",
      "start_s": 59.5,
      "end_s": 1.0,
      "text_en": "Right sir, thanks sir, thanks.",
      "text_native": "ரைட் சார், தேங்க்ஸ் சார், தேங்க்ஸ்."
    },
    {
      "ucid": "21112178953965561",
      "idx": 25,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.1,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178953965561",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Greetings sir, I am Jeevan speaking, from the JSW One platform.",
      "comment": "Agent greeted, identified JSW One, and the customer immediately engaged, implying permission to speak."
    },
    {
      "ucid": "21112178953965561",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So, if you have any requirement for now, for HR, CR sheet, coil, TMT, anything?",
      "comment": "Agent did not lead with a supply or price hook, but instead opened with a generic request for requirements."
    },
    {
      "ucid": "21112178953965561",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent asked no discovery questions; the customer volunteered their requirement without being prompted."
    },
    {
      "ucid": "21112178953965561",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched. The conversation moved directly from the customer's stated need to arranging an offline follow-up."
    },
    {
      "ucid": "21112178953965561",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "to that WhatsApp number, if you have any material properties or a photo, please share that.",
      "comment": "Agent did not capture any specific details (grade, size, qty) on the call, instead deferring qualification to WhatsApp."
    },
    {
      "ucid": "21112178953965561",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Okay sir, I will put a hi message on WhatsApp.",
      "comment": "A clear next step was established and agreed upon by both the agent and the customer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": []
}