{ "ucid": "21112178953836731", "call_date": "2026-09-16", "start_time": "2026-09-16 11:29:27", "end_time": "2026-09-16 11:36:45", "duration_sec": 438, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA957ab198dda466e63b3c929c7218f940.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1778, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953836731__DIA957ab198dda466e63b3c929c7218f940.mp3", "audio_bytes": 1223424, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 407.808, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Uh hello good morning. Am I talking to uh Deccan's Engineering Private Limited?\n[8s] CUSTOMER: Right, right, right sir.\n[9s] AGENT: Uh sir this is Jeevan calling from JSW One platform. Uh I just wanted to check regarding your enquiry that you have given. So are you looking for any HR sheet, coil or TMT?\n[15s] CUSTOMER: Sir CR sheet two mm, 2 mm. (सर CR sheet दो mm, 2 mm.)\n[17s] AGENT: Uh so you're looking for CR sheet uh 2 mm, right?\n[20s] CUSTOMER: Yeah.\n[20s] AGENT: Yeah, what specific grade sir? Like CR1, CR2, CR3, which one?\n[22s] CUSTOMER: CR2.\n[23s] AGENT: CR2. Got it. And what is the uh you know uh initial or your urgent requirement uh quantity like the metric ton, in metric ton?\n[28s] CUSTOMER: Ten tons. (दस टन।)\n[29s] AGENT: Ten tons. Okay.\n[30s] CUSTOMER: Sir actually me, sir, sir listen to me. Actual we are a cable tray manufacturing company. Uh we we are producing around hundred ton per month. (सर actually me, सर, सर listen to me. Actual we are a cable tray manufacturing company. Uh we we are producing around hundred ton per month.)\n[36s] AGENT: Hundred ton, okay.\n[37s] CUSTOMER: Yeah, right. But for the initial we are taking ten ton from you. Okay? We are, I mean, right now we are taking it through a dealer, a dealer in between. Like you gave it to someone, they gave it to someone else, and we took it from them. Okay? So in that, we are facing documentation-related challenges. (Yeah, right. But for the initial we are taking ten ton from you. ठीक है? We are मतलब अभी हम लोग क्या है ना डीलर, बीच में डीलर के थ्रू ले रहे हैं। जैसे आपने किसी को दिया, उसने किसी को दिया, उससे हमने लिया। ठीक है? तो उसमें हमें क्या है डॉक्यूमेंटेशन रिलेटेड चैलेंजेस आ रहे हैं।)\n[46s] AGENT: Okay, I understood. Yeah. (Okay, मैं समझ गया। Yeah.)\n[48s] CUSTOMER: Yes. So now, if we take it from you, we will need that TC. (हां। तो वो अभी जैसे हम आपसे लेंगे तो हमें वो TC चाहिए।)\n[51s] AGENT: We will give you the TC, no problem. (TC आपको दे देंगे, प्रॉब्लम नहीं।)\n[52s] CUSTOMER: The TC should have a date, what the invoice date is. (TC पे डेट होना चाहिए, invoice डेट कब का है।)\n[54s] AGENT: Yes, that will also be done. (हां, वो भी हो जाएगा।)\n[55s] CUSTOMER: Hmm. (हम्म।)\n[56s] AGENT: Sir, in that, in the TC, we will give you all the details with JSW's stamp on a stamp paper, uh an authorized letter and in the TC, whatever physical chemical parameters are there, we will write everything and give it to you. (सर उसमें क्या है कि TC में आपको पूरा डिटेल्स JSW का स्टैंप मारके स्टैंप पेपर में, uh ऑथराइज्ड लेटर और TC में जो भी फिजिकल केमिकल पैरामीटर्स सब लिख के आपको दे देंगे।)\n[62s] CUSTOMER: And what is the minimum quantity to order? (और मिनिमम क्वांटिटी क्या है ऑर्डर करने का?)\n[64s] AGENT: Our minimum is five metric tons. (हमारा मिनिमम होता है फाइव मेट्रिक टन।)\n[66s] CUSTOMER: Okay. (अच्छा।)\n[67s] AGENT: So you have said ten, so there will be no problem in that. (तो आपने तो दस बोला है तो उसमें प्रॉब्लम नहीं होगा।)\n[69s] CUSTOMER: So and for that sir, as it is related to payment, when will we start getting credit? (तो और उसके लिए सर अभी जैसे पेमेंट का रिलेटेड है, तो हम लोगों को क्रेडिट कब से मिलना चालू होगा?)\n[73s] AGENT: Sir, you will start getting credit, your first billing, a fully successful transaction, your first billing is always a hundred percent advance payment. (सर क्रेडिट आपको मिलना चालू होगा, आपका जो पहला वाला बिलिंग फुल्ली सक्सेसफुल ट्रांजैक्शन, पहला बिलिंग आपका हमेशा हंड्रेड परसेंट एडवांस पेमेंट ही होता है।)\n[78s] CUSTOMER: Right.\n[78s] AGENT: When your, yes, after your first order is confirmed, after delivery, when you do your second transaction, then you get credit eligibility and also get cashback. (जब आपका, हां, जब आपका पहला ऑर्डर कंफर्म होने के बाद, डिलीवरी होने के बाद, आपका जब दूसरा ट्रांजैक्शन करते हो, तब आपको क्रेडिट एलिजिबिलिटी मिलता है और कैशबैक भी मिल जाता है।)\n[84s] CUSTOMER: Okay.\n[85s] AGENT: Yes. (हां।)\n[86s] CUSTOMER: So, so sir, that point of contact to whom I will place the order, or will I always have to place the order online? (तो, तो सर, वो पॉइंट ऑफ कांटेक्ट जिसको मैं ऑर्डर डालूंगा कि मेरेको हमेशा ऑनलाइन ही डालना पड़ेगा ऑर्डर?)\n[90s] AGENT: Uh, it's not like that, sir. When you had put in the inquiry just now, on this inquiry, I will fetch the pricing for the inquiry and tell you. Once the pricing, the pricing is confirmed and the pricing is okay, then you, we will raise a PI for you from here. (अह ऐसा नहीं है सर। जब आपने अभी जो इन्क्वायरी डाला था, ये जो इन्क्वायरी पे, इन्क्वायरी का जो प्राइसिंग मैं फेच करके आपको बता देता हूं। जैसे आपको प्राइसिंग, प्राइसिंग कंफर्म और प्राइसिंग ठीक-ठाक हो जाएगा, तो आप, हम इधर से आपको पीआई रेस कर देते हैं।)\n[97s] CUSTOMER: PI?\n[98s] AGENT: That too, you will get the bank, yes, after raising the proforma invoice, you will get the details then on your mail ID, the registered mail ID is ankur.kaushik@deccans.in. On that same mail ID and on this number 9777451060, you will get the details on WhatsApp. From there, you will get the bank details, everything will be available there, you can make the payment through that. (वो भी आपको बैंक, हां, परफॉर्मा इनवॉइस रेस करने के बाद आपको डिटेल्स तब आपको आपके मेल आईडी जो रजिस्टर्ड मेल आईडी है ankur.kaushik@deccans.in. उसी मेल आईडी और इस जो 9777451060 नंबर WhatsApp में आपको डिटेल्स मिल जाएगा। उसमें से आपको बैंक डिटेल्स सब उसमें आपको मिल जाएगा, उसके थ्रू आपको पेमेंट कर सकते हैं।)\n[107s] CUSTOMER: And after I place the order, in how many days will I get the delivery? (और मेरेको मैं ऑर्डर, ऑर्डर डालने के बाद डिलीवरी कितने दिन में मिलेगी?)\n[110s] AGENT: Delivery, uh sir, where is your delivery location? (डिलीवरी, अह सर आपका डिलीवरी लोकेशन कहां है?)\n[112s] CUSTOMER: Vasai. (वसई।)\n[113s] AGENT: Vasai. Okay. So you will get the delivery in one, two to three days maximum. (वसई। अच्छा। तो आपको डिलीवरी तो आपको एक, दो से तीन दिन मैक्सिमम मिल जाएगा।)\n[117s] CUSTOMER: Meaning whenever I place an order, I will get the delivery in two-three days. (मतलब जब भी मैं ऑर्डर डालूंगा, दो-तीन दिन में मेरेको डिलीवरी मिल जाएगा।)\n[119s] AGENT: Yes, if the order is confirmed today, today the entire (हां, आज ऑर्डर कंफर्म हो जाएगा, आज पूरा का पूरा)\n[121s] CUSTOMER: So, so sir, I mean, like every time, I mean, right now I'm facing challenges with delivery sometimes, the delivery is late, or there's some payment-related issue, okay? So who will I have to talk to? I can't always talk online, right? I will need a point of contact, right? (तो तो सर मतलब अभी जैसे हर बार मेरेको, मतलब अभी मेरेको डिलीवरी जैसे कभी कभी डिलीवरी में चैलेंजेस आ रहे हैं, डिलीवरी लेट हो रही है, या पेमेंट रिलेटेड कुछ इशू हो गया, ठीक है? तो तो मेरेको किससे बात करना पड़ेगा? ऑनलाइन पे मैं हमेशा बात नहीं कर सकता ना? मेरेको एक पॉइंट ऑफ कांटेक्ट चाहिए होगा ना?)\n[129s] AGENT: Yes sir, that's why I'm talking, I'm saying that as soon as you are onboarded, after you tell the pricing, when your order is confirmed, from then on, I, my name is Jeevan, I will also send you my details. I will send you the complete details throughout, until this material is delivered to you. Like which vehicle will be placed for you, what are the vehicle's details, when will it be delivered, I will tell you all these details. (हां सर, तो इसीलिए मैं बात कर रहा, बोल रहा हूं कि अगर जब जैसे ही आपने जो ऑनबोर्ड हो गया आपका, आपने जो प्राइसिंग बताने के बाद जब आपका ऑर्डर कन्फर्मेशन हो जाएगा ना, तब से मैं, मेरा नाम है जीवन, मेरा डिटेल्स भी मैं आपको भेज देता हूं। मैं आपको पूरा थ्रूआउट ये जो मटेरियल आपका, आपके पास डिलीवरी होने के, उस टाइम तक आपका पूरा डिटेल्स मैं भेज देता हूं। जैसे व्हीकल कौनसा आपको प्लेस कर देगा, व्हीकल का डिटेल क्या है, कब डिलीवरी हो जाएगा, ये सब डिटेल्स मैं आपको बता देता हूं।)\n[142s] CUSTOMER: And sir, if it rains and all, if it rains, the vehicle will come covered, right? (और सर जैसे बारिश वगरह होता है तो, बारिश वगरह होता है तो व्हीकल कवर्ड आएगा ना?)\n[145s] AGENT: I will provide a covered vehicle only, yes. (व्हीकल कवर्ड ही दे दूंगा, हां।)\n[147s] CUSTOMER: Okay, okay, okay sir. Okay, you put me on process, I will get the payment done then. (ठीक है, ठीक है, ठीक है सर। ठीक है आप मेरेको ऑन प्रोसेस कीजिए, मैं पेमेंट करवाता हूं फिर।)\n[150s] AGENT: Okay sir. So first, I will send the details on this WhatsApp number. Just once, please forward me your inquiry on WhatsApp, write it down. What you have mentioned now, 10 ton CR2 2mm, also mention its breadth, uh what do you call it, width and length. (ठीक है सर। तो मैं आपको पहले एक जो, ये जो WhatsApp नंबर में मैं डिटेल्स भेज देता हूं। ज़रा एक बार आपको वो WhatsApp में आपका जो इन्क्वायरी है वो ज़रा मुझे फॉरवर्ड करके दे दो उसमें लिख के। आपने जो अभी मेंशन किया है 10 ton CR2 2mm, उसका ब्रेथ, uh क्या बोलते हैं, विड्थ और लेंथ भी थोड़ा मेंशन करके दे दो।)\n[158s] CUSTOMER: Okay, I will give it. Can you please send me a 'hi' on WhatsApp? (ठीक है, मैं दे देता हूं। आप मेरेको थोड़ा WhatsApp पे हाय करके भेज दीजिए ना।)\n[160s] AGENT: Okay sir, right now, I'll send it immediately. (ठीक है सर, अभी अभी, तुरंत भेज देता हूं।)\n[162s] CUSTOMER: Yes. I also sir JSL, have you heard the name JSL? (हां। मैं भी सर जेएसएल, जेएसएल का नाम सुने हैं आप?)\n[164s] AGENT: Hello?\n[165s] CUSTOMER: Jindal Steel, of Jindal Steel? (जिंदल स्टील, जिंदल स्टील का?)\n[166s] AGENT: You are in JSW, you are in Sajjan Jindal's company. (आप तो जेएसडब्ल्यू में, आप सज्जन जिंदल वाली कंपनी में हैं।)\n[168s] CUSTOMER: Yes, that one, he has a brother, Ratan Jindal. (हां, वो जो, उसका एक भाई है रतन जिंदल।)\n[170s] AGENT: Jindal, correct correct. Parth Jindal. (जिंदल, करेक्ट करेक्ट। पार्थ जिंदल।)\n[172s] CUSTOMER: Yes, his, yes, I, Parth Jindal is Sajjan Jindal's son. I am talking about Ratan Jindal whose son is Abhyuday Jindal. His company is JSL, right? (हां, उस, हां, मैं, पार्थ जिंदल तो बेटा हो गया सज्जन जिंदल का। मैं रतन जिंदल की बात कर रहा हूं जिसका बेटा अभ्युदय जिंदल है। उसका कंपनी है ना जेएसएल।)\n[176s] AGENT: Correct, correct, yes. (करेक्ट, करेक्ट, हां।)\n[177s] CUSTOMER: Yes, I worked there for twelve years in the Jajpur plant. (हां, वहां पे मैं बारह साल काम किया हूं जाजपुर वाले प्लांट में।)\n[180s] AGENT: Oh, so you were there? (अच्छा, तो आप उधर थे?)\n[181s] CUSTOMER: Aha. Yes yes, I was in the hot rolling mill, SS, only SS was made there, right. (आहा। हां हां, मैं हॉट रोलिंग मिल में, एसएस, वहां एसएस बनता था ना खाली।)\n[184s] AGENT: Oh, correct, correct, yes yes yes. (अच्छा, करेक्ट, करेक्ट, हां हां हां।)\n[186s] CUSTOMER: Yes yes, I have worked there in hot rolling, in production. (हां हां, मैं वहां काम किया हूं हॉट रोलिंग में, प्रोडक्शन में।)\n[188s] AGENT: And after that you, your own (और उसके बाद आपने आपका खुद)\n[189s] CUSTOMER: Yes yes, we have now, yes, then now, yes, then started our own. (हां हां, ये हमने अब, हां, फिर अब, हां, फिर अपना खुद का चालू किया है ये।)\n[192s] AGENT: Okay. So sir, are you the only partner or do you have other partners? (अच्छा। तो सर आप एक ही पार्टनर हो या कि आपको और कोई पार्टनर है?)\n[194s] CUSTOMER: No no, I am an employee here, sir. Partner, I mean the owner, he is my friend. (नहीं नहीं, मैं सर यहां एम्प्लॉई हूं। पार्टनर, मतलब जो ओनर है, ही इज माय फ्रेंड।)\n[198s] AGENT: Oh, okay, okay. No problem. (अच्छा, ठीक है, ठीक है। कोई प्रॉब्लम नहीं।)\n[200s] CUSTOMER: Yes. Yes, I am the one who looks after everything here. (हां। हां, मैं ही देखता हूं यहां पे सब कुछ।)\n[202s] AGENT: Okay, fine. So you must have understood everything now (अच्छा, ठीक है। तो आपको अब हर पता चला होगा ये)\n[203s] CUSTOMER: And sir, the credit that we get, will it be for one month? (और सर जो क्रेडिट मिलेगा वो एक महीने का रहेगा ना?)\n[206s] AGENT: It will be from one month to forty-five days. (एक महीने से लेके फोर्टी फाइव डेज तक होएगा।)\n[208s] CUSTOMER: From one month, okay sir. Okay. (एक महीने से, ठीक है सर। ठीक है।)\n[210s] AGENT: So this one, I will fetch the pricing and give it to you now. (तो ये वाला मैं अभी आपको प्राइसिंग फेच करके दे देता हूं।)\n[212s] CUSTOMER: Yes yes yes yes. (हां हां हां हां।)\n[213s] AGENT: I'll send a hi, I'll send a hi on WhatsApp now. (हाय हाय डालता हूं मैं, WhatsApp में हाय डालता हूं अभी।)\n[215s] CUSTOMER: Yes yes yes. (हां हां हां।)\n[216s] AGENT: Yes. Then if there is any doubt, I will call you immediately. Please respond. (हां। फिर मैं अगर कोई डाउट है तो आपको तुरंत कॉल करता हूं। ज़रा रेस्पॉन्ड कर दीजिए।)\n[219s] CUSTOMER: Hmm hmm hmm. (हम्म हम्म हम्म।)\n[220s] AGENT: What is your name sir? Ankur, right? (आपका नाम क्या है सर? अंकुर है ना?)\n[221s] CUSTOMER: Ankur Kaushik, right. (अंकुर कौशिक, राइट।)\n[222s] AGENT: Ankur Kaushik, yes. Hi sir, so I have just sent a message to you on WhatsApp. Please check. (अंकुर कौशिक, हां। हाय सर, तो मैंने अभी मैसेज डाला है आपको WhatsApp में। ज़रा देख लीजिए।)\n[226s] CUSTOMER: Okay, I will put in the requirement. (ठीक है, मैं रिक्वायरमेंट डाल देता हूं।)\n[228s] AGENT: Yes, okay, okay. Thank you sir. (हां, ठीक है, ठीक है। थैंक यू सर।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 83, "connected": 1, "audio_notes": "clear: The conversation is a heavy mix of Hindi and English (Hinglish).", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "83 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.5, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL2 Revalidate every field\"]", "pitch_coaching_note": "When revalidating the requirement, ensure you ask for the customer's required delivery timeline and confirm all dimensions like width and length upfront, before discussing price.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a cable tray manufacturer, inquired about 10 MT of 2mm CR2 sheet. Their primary challenges with their current dealer were poor documentation and lack of a single point of contact. The agent effectively addressed these by promising a proper Test Certificate and positioning himself as the dedicated contact. The call ended with the agent agreeing to provide a price as soon as the customer confirmed the full dimensions on WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir this is Jeevan calling from JSW One platform. Uh I just wanted to check regarding your enquiry that you have given.\", \"comment\": \"The agent clearly stated the call was regarding the inquiry the customer had placed on the platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"Uh so you're looking for CR sheet uh 2 mm, right?...what specific grade sir?...what is the uh you know uh initial or your urgent requirement uh quantity...where is your delivery location?\", \"comment\": \"Agent confirmed product, grade, thickness, and quantity, and asked for location. However, he did not ask for the customer's required timeline and only asked for width/length at the very end of the call.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Actual we are a cable tray manufacturing company. Uh we we are producing around hundred ton per month...when will we start getting credit?\", \"comment\": \"The customer proactively provided their end application and monthly tonnage, and asked about payment terms. The agent successfully captured this information, covering 4 of 5 discovery points.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So this one, I will fetch the pricing and give it to you now.\", \"comment\": \"The agent committed to getting the price immediately and established a clear next step for the customer to send full specs on WhatsApp to enable the quote.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We will give you the TC, no problem.\", \"comment\": \"The agent correctly focused on the customer's stated need for proper documentation (TC) and did not pitch any unnecessary products.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When revalidating the requirement, ensure you ask for the customer's required delivery timeline and confirm all dimensions like width and length upfront, before discussing price.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a cable tray manufacturer, inquired about 10 MT of 2mm CR2 sheet. Their primary challenges with their current dealer were poor documentation and lack of a single point of contact. The agent effectively addressed these by promising a proper Test Certificate and positioning himself as the dedicated contact. The call ended with the agent agreeing to provide a price as soon as the customer confirmed the full dimensions on WhatsApp.\"}", "error": null, "latency_ms": 46949, "input_tokens": 6584, "output_tokens": 812, "created_at": "2026-09-25 12:12:05", "sentiment": "positive", "sentiment_score": 0.806, "sentiment_confidence": "high", "pos": 36, "neg": 3, "lex_hits": 40, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.571, "agent_talk_sec": 117.5, "customer_talk_sec": 88.1, "dead_air_sec": 232.4, "longest_monologue_sec": 12.7, "agent_wpm": 342.6, "interruptions": 0, "agent_turns": 42, "customer_turns": 41, "discovery_qs": 12, "words_agent": 671, "words_customer": 478, "monologue_heavy": 0, "turns": [ { "ucid": "21112178953836731", "idx": 0, "speaker": "agent", "start_s": 4.98, "end_s": 7.5, "text_en": "Uh hello good morning. Am I talking to uh Deccan's Engineering Private Limited?", "text_native": "Uh hello good morning. Am I talking to uh Deccan's Engineering Private Limited?" }, { "ucid": "21112178953836731", "idx": 1, "speaker": "customer", "start_s": 7.5, "end_s": 8.58, "text_en": "Right, right, right sir.", "text_native": "Right, right, right sir." }, { "ucid": "21112178953836731", "idx": 2, "speaker": "agent", "start_s": 8.8, "end_s": 14.9, "text_en": "Uh sir this is Jeevan calling from JSW One platform. Uh I just wanted to check regarding your enquiry that you have given. So are you looking for any HR sheet, coil or TMT?", "text_native": "Uh sir this is Jeevan calling from JSW One platform. Uh I just wanted to check regarding your enquiry that you have given. So are you looking for any HR sheet, coil or TMT?" }, { "ucid": "21112178953836731", "idx": 3, "speaker": "customer", "start_s": 15.0, "end_s": 16.9, "text_en": "Sir CR sheet two mm, 2 mm.", "text_native": "सर CR sheet दो mm, 2 mm." }, { "ucid": "21112178953836731", "idx": 4, "speaker": "agent", "start_s": 17.2, "end_s": 19.4, "text_en": "Uh so you're looking for CR sheet uh 2 mm, right?", "text_native": "Uh so you're looking for CR sheet uh 2 mm, right?" }, { "ucid": "21112178953836731", "idx": 5, "speaker": "customer", "start_s": 19.7, "end_s": 20.0, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178953836731", "idx": 6, "speaker": "agent", "start_s": 20.3, "end_s": 22.2, "text_en": "Yeah, what specific grade sir? Like CR1, CR2, CR3, which one?", "text_native": "Yeah, what specific grade sir? Like CR1, CR2, CR3, which one?" }, { "ucid": "21112178953836731", "idx": 7, "speaker": "customer", "start_s": 22.5, "end_s": 23.0, "text_en": "CR2.", "text_native": "CR2." }, { "ucid": "21112178953836731", "idx": 8, "speaker": "agent", "start_s": 23.3, "end_s": 27.9, "text_en": "CR2. Got it. And what is the uh you know uh initial or your urgent requirement uh quantity like the metric ton, in metric ton?", "text_native": "CR2. Got it. And what is the uh you know uh initial or your urgent requirement uh quantity like the metric ton, in metric ton?" }, { "ucid": "21112178953836731", "idx": 9, "speaker": "customer", "start_s": 28.3, "end_s": 29.0, "text_en": "Ten tons.", "text_native": "दस टन।" }, { "ucid": "21112178953836731", "idx": 10, "speaker": "agent", "start_s": 29.3, "end_s": 30.0, "text_en": "Ten tons. Okay.", "text_native": "Ten tons. Okay." }, { "ucid": "21112178953836731", "idx": 11, "speaker": "customer", "start_s": 30.2, "end_s": 35.8, "text_en": "Sir actually me, sir, sir listen to me. Actual we are a cable tray manufacturing company. Uh we we are producing around hundred ton per month.", "text_native": "सर actually me, सर, सर listen to me. Actual we are a cable tray manufacturing company. Uh we we are producing around hundred ton per month." }, { "ucid": "21112178953836731", "idx": 12, "speaker": "agent", "start_s": 36.1, "end_s": 37.0, "text_en": "Hundred ton, okay.", "text_native": "Hundred ton, okay." }, { "ucid": "21112178953836731", "idx": 13, "speaker": "customer", "start_s": 37.1, "end_s": 46.2, "text_en": "Yeah, right. But for the initial we are taking ten ton from you. Okay? We are, I mean, right now we are taking it through a dealer, a dealer in between. Like you gave it to someone, they gave it to someone else, and we took it from them. Okay? So in that, we are facing documentation-related challenges.", "text_native": "Yeah, right. But for the initial we are taking ten ton from you. ठीक है? We are मतलब अभी हम लोग क्या है ना डीलर, बीच में डीलर के थ्रू ले रहे हैं। जैसे आपने किसी को दिया, उसने किसी को दिया, उससे हमने लिया। ठीक है? तो उसमें हमें क्या है डॉक्यूमेंटेशन रिलेटेड चैलेंजेस आ रहे हैं।" }, { "ucid": "21112178953836731", "idx": 14, "speaker": "agent", "start_s": 46.4, "end_s": 47.6, "text_en": "Okay, I understood. Yeah.", "text_native": "Okay, मैं समझ गया। Yeah." }, { "ucid": "21112178953836731", "idx": 15, "speaker": "customer", "start_s": 47.9, "end_s": 50.4, "text_en": "Yes. So now, if we take it from you, we will need that TC.", "text_native": "हां। तो वो अभी जैसे हम आपसे लेंगे तो हमें वो TC चाहिए।" }, { "ucid": "21112178953836731", "idx": 16, "speaker": "agent", "start_s": 50.6, "end_s": 51.7, "text_en": "We will give you the TC, no problem.", "text_native": "TC आपको दे देंगे, प्रॉब्लम नहीं।" }, { "ucid": "21112178953836731", "idx": 17, "speaker": "customer", "start_s": 51.8, "end_s": 53.6, "text_en": "The TC should have a date, what the invoice date is.", "text_native": "TC पे डेट होना चाहिए, invoice डेट कब का है।" }, { "ucid": "21112178953836731", "idx": 18, "speaker": "agent", "start_s": 53.9, "end_s": 54.8, "text_en": "Yes, that will also be done.", "text_native": "हां, वो भी हो जाएगा।" }, { "ucid": "21112178953836731", "idx": 19, "speaker": "customer", "start_s": 55.3, "end_s": 55.5, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178953836731", "idx": 20, "speaker": "agent", "start_s": 55.6, "end_s": 61.8, "text_en": "Sir, in that, in the TC, we will give you all the details with JSW's stamp on a stamp paper, uh an authorized letter and in the TC, whatever physical chemical parameters are there, we will write everything and give it to you.", "text_native": "सर उसमें क्या है कि TC में आपको पूरा डिटेल्स JSW का स्टैंप मारके स्टैंप पेपर में, uh ऑथराइज्ड लेटर और TC में जो भी फिजिकल केमिकल पैरामीटर्स सब लिख के आपको दे देंगे।" }, { "ucid": "21112178953836731", "idx": 21, "speaker": "customer", "start_s": 62.1, "end_s": 63.8, "text_en": "And what is the minimum quantity to order?", "text_native": "और मिनिमम क्वांटिटी क्या है ऑर्डर करने का?" }, { "ucid": "21112178953836731", "idx": 22, "speaker": "agent", "start_s": 64.2, "end_s": 65.9, "text_en": "Our minimum is five metric tons.", "text_native": "हमारा मिनिमम होता है फाइव मेट्रिक टन।" }, { "ucid": "21112178953836731", "idx": 23, "speaker": "customer", "start_s": 66.2, "end_s": 66.6, "text_en": "Okay.", "text_native": "अच्छा।" }, { "ucid": "21112178953836731", "idx": 24, "speaker": "agent", "start_s": 67.2, "end_s": 69.0, "text_en": "So you have said ten, so there will be no problem in that.", "text_native": "तो आपने तो दस बोला है तो उसमें प्रॉब्लम नहीं होगा।" }, { "ucid": "21112178953836731", "idx": 25, "speaker": "customer", "start_s": 69.2, "end_s": 72.5, "text_en": "So and for that sir, as it is related to payment, when will we start getting credit?", "text_native": "तो और उसके लिए सर अभी जैसे पेमेंट का रिलेटेड है, तो हम लोगों को क्रेडिट कब से मिलना चालू होगा?" }, { "ucid": "21112178953836731", "idx": 26, "speaker": "agent", "start_s": 72.7, "end_s": 77.4, "text_en": "Sir, you will start getting credit, your first billing, a fully successful transaction, your first billing is always a hundred percent advance payment.", "text_native": "सर क्रेडिट आपको मिलना चालू होगा, आपका जो पहला वाला बिलिंग फुल्ली सक्सेसफुल ट्रांजैक्शन, पहला बिलिंग आपका हमेशा हंड्रेड परसेंट एडवांस पेमेंट ही होता है।" }, { "ucid": "21112178953836731", "idx": 27, "speaker": "customer", "start_s": 77.5, "end_s": 77.8, "text_en": "Right.", "text_native": "Right." }, { "ucid": "21112178953836731", "idx": 28, "speaker": "agent", "start_s": 77.9, "end_s": 84.0, "text_en": "When your, yes, after your first order is confirmed, after delivery, when you do your second transaction, then you get credit eligibility and also get cashback.", "text_native": "जब आपका, हां, जब आपका पहला ऑर्डर कंफर्म होने के बाद, डिलीवरी होने के बाद, आपका जब दूसरा ट्रांजैक्शन करते हो, तब आपको क्रेडिट एलिजिबिलिटी मिलता है और कैशबैक भी मिल जाता है।" }, { "ucid": "21112178953836731", "idx": 29, "speaker": "customer", "start_s": 84.4, "end_s": 84.8, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178953836731", "idx": 30, "speaker": "agent", "start_s": 85.4, "end_s": 85.6, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178953836731", "idx": 31, "speaker": "customer", "start_s": 85.9, "end_s": 89.8, "text_en": "So, so sir, that point of contact to whom I will place the order, or will I always have to place the order online?", "text_native": "तो, तो सर, वो पॉइंट ऑफ कांटेक्ट जिसको मैं ऑर्डर डालूंगा कि मेरेको हमेशा ऑनलाइन ही डालना पड़ेगा ऑर्डर?" }, { "ucid": "21112178953836731", "idx": 32, "speaker": "agent", "start_s": 90.1, "end_s": 97.0, "text_en": "Uh, it's not like that, sir. When you had put in the inquiry just now, on this inquiry, I will fetch the pricing for the inquiry and tell you. Once the pricing, the pricing is confirmed and the pricing is okay, then you, we will raise a PI for you from here.", "text_native": "अह ऐसा नहीं है सर। जब आपने अभी जो इन्क्वायरी डाला था, ये जो इन्क्वायरी पे, इन्क्वायरी का जो प्राइसिंग मैं फेच करके आपको बता देता हूं। जैसे आपको प्राइसिंग, प्राइसिंग कंफर्म और प्राइसिंग ठीक-ठाक हो जाएगा, तो आप, हम इधर से आपको पीआई रेस कर देते हैं।" }, { "ucid": "21112178953836731", "idx": 33, "speaker": "customer", "start_s": 97.1, "end_s": 97.4, "text_en": "PI?", "text_native": "PI?" }, { "ucid": "21112178953836731", "idx": 34, "speaker": "agent", "start_s": 97.5, "end_s": 107.2, "text_en": "That too, you will get the bank, yes, after raising the proforma invoice, you will get the details then on your mail ID, the registered mail ID is ankur.kaushik@deccans.in. On that same mail ID and on this number 9777451060, you will get the details on WhatsApp. From there, you will get the bank details, everything will be available there, you can make the payment through that.", "text_native": "वो भी आपको बैंक, हां, परफॉर्मा इनवॉइस रेस करने के बाद आपको डिटेल्स तब आपको आपके मेल आईडी जो रजिस्टर्ड मेल आईडी है ankur.kaushik@deccans.in. उसी मेल आईडी और इस जो 9777451060 नंबर WhatsApp में आपको डिटेल्स मिल जाएगा। उसमें से आपको बैंक डिटेल्स सब उसमें आपको मिल जाएगा, उसके थ्रू आपको पेमेंट कर सकते हैं।" }, { "ucid": "21112178953836731", "idx": 35, "speaker": "customer", "start_s": 107.4, "end_s": 109.9, "text_en": "And after I place the order, in how many days will I get the delivery?", "text_native": "और मेरेको मैं ऑर्डर, ऑर्डर डालने के बाद डिलीवरी कितने दिन में मिलेगी?" }, { "ucid": "21112178953836731", "idx": 36, "speaker": "agent", "start_s": 110.2, "end_s": 111.8, "text_en": "Delivery, uh sir, where is your delivery location?", "text_native": "डिलीवरी, अह सर आपका डिलीवरी लोकेशन कहां है?" }, { "ucid": "21112178953836731", "idx": 37, "speaker": "customer", "start_s": 112.2, "end_s": 112.8, "text_en": "Vasai.", "text_native": "वसई।" }, { "ucid": "21112178953836731", "idx": 38, "speaker": "agent", "start_s": 113.3, "end_s": 116.4, "text_en": "Vasai. Okay. So you will get the delivery in one, two to three days maximum.", "text_native": "वसई। अच्छा। तो आपको डिलीवरी तो आपको एक, दो से तीन दिन मैक्सिमम मिल जाएगा।" }, { "ucid": "21112178953836731", "idx": 39, "speaker": "customer", "start_s": 116.6, "end_s": 119.0, "text_en": "Meaning whenever I place an order, I will get the delivery in two-three days.", "text_native": "मतलब जब भी मैं ऑर्डर डालूंगा, दो-तीन दिन में मेरेको डिलीवरी मिल जाएगा।" }, { "ucid": "21112178953836731", "idx": 40, "speaker": "agent", "start_s": 119.1, "end_s": 120.6, "text_en": "Yes, if the order is confirmed today, today the entire", "text_native": "हां, आज ऑर्डर कंफर्म हो जाएगा, आज पूरा का पूरा" }, { "ucid": "21112178953836731", "idx": 41, "speaker": "customer", "start_s": 120.6, "end_s": 128.8, "text_en": "So, so sir, I mean, like every time, I mean, right now I'm facing challenges with delivery sometimes, the delivery is late, or there's some payment-related issue, okay? So who will I have to talk to? I can't always talk online, right? I will need a point of contact, right?", "text_native": "तो तो सर मतलब अभी जैसे हर बार मेरेको, मतलब अभी मेरेको डिलीवरी जैसे कभी कभी डिलीवरी में चैलेंजेस आ रहे हैं, डिलीवरी लेट हो रही है, या पेमेंट रिलेटेड कुछ इशू हो गया, ठीक है? तो तो मेरेको किससे बात करना पड़ेगा? ऑनलाइन पे मैं हमेशा बात नहीं कर सकता ना? मेरेको एक पॉइंट ऑफ कांटेक्ट चाहिए होगा ना?" }, { "ucid": "21112178953836731", "idx": 42, "speaker": "agent", "start_s": 129.1, "end_s": 141.8, "text_en": "Yes sir, that's why I'm talking, I'm saying that as soon as you are onboarded, after you tell the pricing, when your order is confirmed, from then on, I, my name is Jeevan, I will also send you my details. I will send you the complete details throughout, until this material is delivered to you. Like which vehicle will be placed for you, what are the vehicle's details, when will it be delivered, I will tell you all these details.", "text_native": "हां सर, तो इसीलिए मैं बात कर रहा, बोल रहा हूं कि अगर जब जैसे ही आपने जो ऑनबोर्ड हो गया आपका, आपने जो प्राइसिंग बताने के बाद जब आपका ऑर्डर कन्फर्मेशन हो जाएगा ना, तब से मैं, मेरा नाम है जीवन, मेरा डिटेल्स भी मैं आपको भेज देता हूं। मैं आपको पूरा थ्रूआउट ये जो मटेरियल आपका, आपके पास डिलीवरी होने के, उस टाइम तक आपका पूरा डिटेल्स मैं भेज देता हूं। जैसे व्हीकल कौनसा आपको प्लेस कर देगा, व्हीकल का डिटेल क्या है, कब डिलीवरी हो जाएगा, ये सब डिटेल्स मैं आपको बता देता हूं।" }, { "ucid": "21112178953836731", "idx": 43, "speaker": "customer", "start_s": 142.2, "end_s": 145.0, "text_en": "And sir, if it rains and all, if it rains, the vehicle will come covered, right?", "text_native": "और सर जैसे बारिश वगरह होता है तो, बारिश वगरह होता है तो व्हीकल कवर्ड आएगा ना?" }, { "ucid": "21112178953836731", "idx": 44, "speaker": "agent", "start_s": 145.2, "end_s": 146.6, "text_en": "I will provide a covered vehicle only, yes.", "text_native": "व्हीकल कवर्ड ही दे दूंगा, हां।" }, { "ucid": "21112178953836731", "idx": 45, "speaker": "customer", "start_s": 146.9, "end_s": 149.8, "text_en": "Okay, okay, okay sir. Okay, you put me on process, I will get the payment done then.", "text_native": "ठीक है, ठीक है, ठीक है सर। ठीक है आप मेरेको ऑन प्रोसेस कीजिए, मैं पेमेंट करवाता हूं फिर।" }, { "ucid": "21112178953836731", "idx": 46, "speaker": "agent", "start_s": 150.0, "end_s": 157.8, "text_en": "Okay sir. So first, I will send the details on this WhatsApp number. Just once, please forward me your inquiry on WhatsApp, write it down. What you have mentioned now, 10 ton CR2 2mm, also mention its breadth, uh what do you call it, width and length.", "text_native": "ठीक है सर। तो मैं आपको पहले एक जो, ये जो WhatsApp नंबर में मैं डिटेल्स भेज देता हूं। ज़रा एक बार आपको वो WhatsApp में आपका जो इन्क्वायरी है वो ज़रा मुझे फॉरवर्ड करके दे दो उसमें लिख के। आपने जो अभी मेंशन किया है 10 ton CR2 2mm, उसका ब्रेथ, uh क्या बोलते हैं, विड्थ और लेंथ भी थोड़ा मेंशन करके दे दो।" }, { "ucid": "21112178953836731", "idx": 47, "speaker": "customer", "start_s": 158.0, "end_s": 160.4, "text_en": "Okay, I will give it. Can you please send me a 'hi' on WhatsApp?", "text_native": "ठीक है, मैं दे देता हूं। आप मेरेको थोड़ा WhatsApp पे हाय करके भेज दीजिए ना।" }, { "ucid": "21112178953836731", "idx": 48, "speaker": "agent", "start_s": 160.5, "end_s": 161.9, "text_en": "Okay sir, right now, I'll send it immediately.", "text_native": "ठीक है सर, अभी अभी, तुरंत भेज देता हूं।" }, { "ucid": "21112178953836731", "idx": 49, "speaker": "customer", "start_s": 162.0, "end_s": 163.8, "text_en": "Yes. I also sir JSL, have you heard the name JSL?", "text_native": "हां। मैं भी सर जेएसएल, जेएसएल का नाम सुने हैं आप?" }, { "ucid": "21112178953836731", "idx": 50, "speaker": "agent", "start_s": 164.2, "end_s": 164.5, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178953836731", "idx": 51, "speaker": "customer", "start_s": 164.8, "end_s": 165.9, "text_en": "Jindal Steel, of Jindal Steel?", "text_native": "जिंदल स्टील, जिंदल स्टील का?" }, { "ucid": "21112178953836731", "idx": 52, "speaker": "agent", "start_s": 166.0, "end_s": 168.4, "text_en": "You are in JSW, you are in Sajjan Jindal's company.", "text_native": "आप तो जेएसडब्ल्यू में, आप सज्जन जिंदल वाली कंपनी में हैं।" }, { "ucid": "21112178953836731", "idx": 53, "speaker": "customer", "start_s": 168.5, "end_s": 170.2, "text_en": "Yes, that one, he has a brother, Ratan Jindal.", "text_native": "हां, वो जो, उसका एक भाई है रतन जिंदल।" }, { "ucid": "21112178953836731", "idx": 54, "speaker": "agent", "start_s": 170.3, "end_s": 171.4, "text_en": "Jindal, correct correct. Parth Jindal.", "text_native": "जिंदल, करेक्ट करेक्ट। पार्थ जिंदल।" }, { "ucid": "21112178953836731", "idx": 55, "speaker": "customer", "start_s": 171.5, "end_s": 176.0, "text_en": "Yes, his, yes, I, Parth Jindal is Sajjan Jindal's son. I am talking about Ratan Jindal whose son is Abhyuday Jindal. His company is JSL, right?", "text_native": "हां, उस, हां, मैं, पार्थ जिंदल तो बेटा हो गया सज्जन जिंदल का। मैं रतन जिंदल की बात कर रहा हूं जिसका बेटा अभ्युदय जिंदल है। उसका कंपनी है ना जेएसएल।" }, { "ucid": "21112178953836731", "idx": 56, "speaker": "agent", "start_s": 176.1, "end_s": 177.0, "text_en": "Correct, correct, yes.", "text_native": "करेक्ट, करेक्ट, हां।" }, { "ucid": "21112178953836731", "idx": 57, "speaker": "customer", "start_s": 177.2, "end_s": 179.8, "text_en": "Yes, I worked there for twelve years in the Jajpur plant.", "text_native": "हां, वहां पे मैं बारह साल काम किया हूं जाजपुर वाले प्लांट में।" }, { "ucid": "21112178953836731", "idx": 58, "speaker": "agent", "start_s": 180.2, "end_s": 181.2, "text_en": "Oh, so you were there?", "text_native": "अच्छा, तो आप उधर थे?" }, { "ucid": "21112178953836731", "idx": 59, "speaker": "customer", "start_s": 181.3, "end_s": 184.0, "text_en": "Aha. Yes yes, I was in the hot rolling mill, SS, only SS was made there, right.", "text_native": "आहा। हां हां, मैं हॉट रोलिंग मिल में, एसएस, वहां एसएस बनता था ना खाली।" }, { "ucid": "21112178953836731", "idx": 60, "speaker": "agent", "start_s": 184.1, "end_s": 185.6, "text_en": "Oh, correct, correct, yes yes yes.", "text_native": "अच्छा, करेक्ट, करेक्ट, हां हां हां।" }, { "ucid": "21112178953836731", "idx": 61, "speaker": "customer", "start_s": 185.7, "end_s": 188.0, "text_en": "Yes yes, I have worked there in hot rolling, in production.", "text_native": "हां हां, मैं वहां काम किया हूं हॉट रोलिंग में, प्रोडक्शन में।" }, { "ucid": "21112178953836731", "idx": 62, "speaker": "agent", "start_s": 188.1, "end_s": 189.2, "text_en": "And after that you, your own", "text_native": "और उसके बाद आपने आपका खुद" }, { "ucid": "21112178953836731", "idx": 63, "speaker": "customer", "start_s": 189.2, "end_s": 191.8, "text_en": "Yes yes, we have now, yes, then now, yes, then started our own.", "text_native": "हां हां, ये हमने अब, हां, फिर अब, हां, फिर अपना खुद का चालू किया है ये।" }, { "ucid": "21112178953836731", "idx": 64, "speaker": "agent", "start_s": 192.1, "end_s": 194.2, "text_en": "Okay. So sir, are you the only partner or do you have other partners?", "text_native": "अच्छा। तो सर आप एक ही पार्टनर हो या कि आपको और कोई पार्टनर है?" }, { "ucid": "21112178953836731", "idx": 65, "speaker": "customer", "start_s": 194.3, "end_s": 197.4, "text_en": "No no, I am an employee here, sir. Partner, I mean the owner, he is my friend.", "text_native": "नहीं नहीं, मैं सर यहां एम्प्लॉई हूं। पार्टनर, मतलब जो ओनर है, ही इज माय फ्रेंड।" }, { "ucid": "21112178953836731", "idx": 66, "speaker": "agent", "start_s": 197.8, "end_s": 199.4, "text_en": "Oh, okay, okay. No problem.", "text_native": "अच्छा, ठीक है, ठीक है। कोई प्रॉब्लम नहीं।" }, { "ucid": "21112178953836731", "idx": 67, "speaker": "customer", "start_s": 199.6, "end_s": 201.4, "text_en": "Yes. Yes, I am the one who looks after everything here.", "text_native": "हां। हां, मैं ही देखता हूं यहां पे सब कुछ।" }, { "ucid": "21112178953836731", "idx": 68, "speaker": "agent", "start_s": 201.7, "end_s": 203.4, "text_en": "Okay, fine. So you must have understood everything now", "text_native": "अच्छा, ठीक है। तो आपको अब हर पता चला होगा ये" }, { "ucid": "21112178953836731", "idx": 69, "speaker": "customer", "start_s": 203.4, "end_s": 205.4, "text_en": "And sir, the credit that we get, will it be for one month?", "text_native": "और सर जो क्रेडिट मिलेगा वो एक महीने का रहेगा ना?" }, { "ucid": "21112178953836731", "idx": 70, "speaker": "agent", "start_s": 205.8, "end_s": 207.6, "text_en": "It will be from one month to forty-five days.", "text_native": "एक महीने से लेके फोर्टी फाइव डेज तक होएगा।" }, { "ucid": "21112178953836731", "idx": 71, "speaker": "customer", "start_s": 207.8, "end_s": 209.4, "text_en": "From one month, okay sir. Okay.", "text_native": "एक महीने से, ठीक है सर। ठीक है।" }, { "ucid": "21112178953836731", "idx": 72, "speaker": "agent", "start_s": 209.8, "end_s": 212.0, "text_en": "So this one, I will fetch the pricing and give it to you now.", "text_native": "तो ये वाला मैं अभी आपको प्राइसिंग फेच करके दे देता हूं।" }, { "ucid": "21112178953836731", "idx": 73, "speaker": "customer", "start_s": 212.1, "end_s": 212.8, "text_en": "Yes yes yes yes.", "text_native": "हां हां हां हां।" }, { "ucid": "21112178953836731", "idx": 74, "speaker": "agent", "start_s": 212.8, "end_s": 214.4, "text_en": "I'll send a hi, I'll send a hi on WhatsApp now.", "text_native": "हाय हाय डालता हूं मैं, WhatsApp में हाय डालता हूं अभी।" }, { "ucid": "21112178953836731", "idx": 75, "speaker": "customer", "start_s": 214.6, "end_s": 215.2, "text_en": "Yes yes yes.", "text_native": "हां हां हां।" }, { "ucid": "21112178953836731", "idx": 76, "speaker": "agent", "start_s": 215.6, "end_s": 218.8, "text_en": "Yes. Then if there is any doubt, I will call you immediately. Please respond.", "text_native": "हां। फिर मैं अगर कोई डाउट है तो आपको तुरंत कॉल करता हूं। ज़रा रेस्पॉन्ड कर दीजिए।" }, { "ucid": "21112178953836731", "idx": 77, "speaker": "customer", "start_s": 219.3, "end_s": 219.9, "text_en": "Hmm hmm hmm.", "text_native": "हम्म हम्म हम्म।" }, { "ucid": "21112178953836731", "idx": 78, "speaker": "agent", "start_s": 220.1, "end_s": 221.2, "text_en": "What is your name sir? Ankur, right?", "text_native": "आपका नाम क्या है सर? अंकुर है ना?" }, { "ucid": "21112178953836731", "idx": 79, "speaker": "customer", "start_s": 221.2, "end_s": 222.2, "text_en": "Ankur Kaushik, right.", "text_native": "अंकुर कौशिक, राइट।" }, { "ucid": "21112178953836731", "idx": 80, "speaker": "agent", "start_s": 222.3, "end_s": 226.0, "text_en": "Ankur Kaushik, yes. Hi sir, so I have just sent a message to you on WhatsApp. Please check.", "text_native": "अंकुर कौशिक, हां। हाय सर, तो मैंने अभी मैसेज डाला है आपको WhatsApp में। ज़रा देख लीजिए।" }, { "ucid": "21112178953836731", "idx": 81, "speaker": "customer", "start_s": 226.2, "end_s": 227.8, "text_en": "Okay, I will put in the requirement.", "text_native": "ठीक है, मैं रिक्वायरमेंट डाल देता हूं।" }, { "ucid": "21112178953836731", "idx": 82, "speaker": "agent", "start_s": 227.9, "end_s": 229.2, "text_en": "Yes, okay, okay. Thank you sir.", "text_native": "हां, ठीक है, ठीक है। थैंक यू सर।" } ], "steps": [ { "ucid": "21112178953836731", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Uh sir this is Jeevan calling from JSW One platform. Uh I just wanted to check regarding your enquiry that you have given.", "comment": "The agent clearly stated the call was regarding the inquiry the customer had placed on the platform." }, { "ucid": "21112178953836731", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "partial", "earned": 1.5, "questions_hit": 4, "evidence": "Uh so you're looking for CR sheet uh 2 mm, right?...what specific grade sir?...what is the uh you know uh initial or your urgent requirement uh quantity...where is your delivery location?", "comment": "Agent confirmed product, grade, thickness, and quantity, and asked for location. However, he did not ask for the customer's required timeline and only asked for width/length at the very end of the call." }, { "ucid": "21112178953836731", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 4, "evidence": "Actual we are a cable tray manufacturing company. Uh we we are producing around hundred ton per month...when will we start getting credit?", "comment": "The customer proactively provided their end application and monthly tonnage, and asked about payment terms. The agent successfully captured this information, covering 4 of 5 discovery points." }, { "ucid": "21112178953836731", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "So this one, I will fetch the pricing and give it to you now.", "comment": "The agent committed to getting the price immediately and established a clear next step for the customer to send full specs on WhatsApp to enable the quote." }, { "ucid": "21112178953836731", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "We will give you the TC, no problem.", "comment": "The agent correctly focused on the customer's stated need for proper documentation (TC) and did not pitch any unnecessary products." } ], "objections": [], "missed_steps": [ "CL2 Revalidate every field" ], "objection_phrases_list": [] }