{ "ucid": "21112178953535022", "call_date": "2026-09-16", "start_time": "2026-09-16 10:39:10", "end_time": "2026-09-16 10:44:34", "duration_sec": 324, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Wrap up time exceeded :0", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc737b4531db804428ddf103df128d60a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1797, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178953535022__DIAc737b4531db804428ddf103df128d60a.mp3", "audio_bytes": 889272, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 296.424, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Hello.\n[6s] CUSTOMER: Hello.\n[7s] AGENT: Uh good morning, am I talking to Mr. Vishal Patel?\n[10s] CUSTOMER: Uh yes.\n[11s] AGENT: Vishal, this is Jeevan calling from JSW One platform. Uh good time to talk, Vishal?\n[15s] CUSTOMER: Ah yes, please.\n[16s] AGENT: Yeah, so Vishal, basically this is regarding an uh a registration that you have made in our platform in the name of Dev Satya Infra Private Limited.\n[22s] AGENT: So I am just uh curious to know if you are looking forward for any HR, CR sheet, coils or TMT?\n[26s] CUSTOMER: Uh, I need TMT. And do you have any pipe supply? (अह मेरेको TMT की जरुरत पड़ती है। और pipe supply है कुछ आपके?)\n[30s] AGENT: What supply, sir? (क्या supply, सर?)\n[31s] CUSTOMER: Pipe, pipe, cast iron pipe.\n[33s] AGENT: Of pipe? (Pipe का?)\n[34s] CUSTOMER: Cast iron.\n[35s] AGENT: Cast iron pipe. I'll have to check that, sir. First, I'll do one thing, sir, this is your WhatsApp number, right, 93, 9638734? (Cast iron pipe का। वो चेक करना पड़ेगा सर। पहले एक काम करता हूँ सर, ये जो आपका WhatsApp नंबर है ना, 93, 9638734?)\n[40s] CUSTOMER: Yes, correct. (जी, हां।)\n[40s] AGENT: Yes. So, so sir, do one thing, uh, whatever your requirement is, send me the complete details on WhatsApp. I will check with the category team and tell you the pricing and everything. (हां। तो तो सर एक काम कर दीजिए, अह आप उसमे जो जो भी आपको requirement है, उसका details पूरा मुझे WhatsApp कर दीजिए। मैं category team से चेक करके आपको बता देता हूं pricing और सब।)\n[47s] CUSTOMER: Okay. I need one... you also have cement, right? (ठीक है। मेरेको एक cement भी है ना आप में तो?)\n[50s] AGENT: Our department doesn't do cement, sir. We only (Cement हमारे department नहीं करते सर। हम सिर्फ)\n[51s] CUSTOMER: You don't have it? (नहीं है?)\n[52s] AGENT: Yes, yes. Yes. (जी जी। हां।)\n[53s] CUSTOMER: So TMT and this cast iron pipe, I just need these two, nothing else. (तो TMT और ये मेरेको cast iron pipe, बस दो ही चाहिए और कुछ नहीं।)\n[56s] AGENT: Okay, fine. So I can get you the details for TMT. I will check the availability for cast iron pipe. (अच्छा ठीक है। तो मैं TMT का मैं निकाल के दे सकता हूं। Cast iron pipe का मैं availability देखता हूं।)\n[60s] CUSTOMER: And how does it work on this platform? Can you explain it to me in a little detail? (और कैसे रहता है ये platform पे? आप मेरेको थोड़ा detail में समझाएंगे?)\n[63s] AGENT: Yes, so sir, our platform is like a marketplace. Like your Amazon, you know? Similarly, for TMT, whatever mm diameter you ask for, we will check the availability for that mm and whichever brand you want, whether you want Tata, SAIL, JSW, we have all of them available, we have the availability. So for that, yes, whichever make you want, if you want secondary, that will also work. We can also provide the pricing for the secondary make. (हां तो सर हमारे ये जो platform, हमारा एक marketplace जैसा है। जो आपका Amazon जैसा होता है ना? उसी की तरह आपको जो TMT का जो भी mm diameter का आप बोलोगे तो उस mm का availability देख के आपका जो brand जो चाहिए, Tata का चाहिए, SAIL का चाहिए, JSW का चाहिए, वो सब हम available, availability है हमारे पास। तो उसका सब, हां, उसका जो भी make आपको चाहिए, अगर secondary चाहिए तो वो भी चलेगा। Secondary make का भी pricing निकाल के दे सकते हैं।)\n[75s] CUSTOMER: Secondary means? (Secondary बोले तो?)\n[76s] AGENT: Yes, if you... whichever make you want, I can check and tell you its pricing. (हां, अगर आप जो जो make चाहिए आपको, उसका pricing मैं चेक करके बता सकता हूं।)\n[79s] CUSTOMER: My work that is currently going on in the South, yes, okay. In Tamil Nadu. Okay. There, I have two-three brands that are approved for me there. (मेरा जो भी अभी South में work चल रहा है, हां, ठीक है। Tamil Nadu में। Okay. वहां पे मेरेको दो-तीन brand है मेरा approved है वहां पे।)\n[86s] AGENT: Okay, fine, sir. Which brand is that? Primary or secondary? (अच्छा ठीक है सर। कौनसा brand है वो? Primary है कि secondary?)\n[89s] CUSTOMER: It has secondary. There's Subangla, then the other one is, what's the name, it's a good name, it's here too, it's in Gujarat as well. Uh, I'll message you the name. (उसमें secondary है। Subangla है, फिर दूसरा ये, क्या नाम है, अच्छा नाम है, इधर भी है, Gujarat में भी है वो। अह, वो नाम आपको message कर दे।)\n[96s] AGENT: Okay, okay.\n[100s] AGENT: Okay, sir, no problem. I will text you on WhatsApp, you can give the details in that. (ठीक है सर, कोई प्रॉब्लम नहीं। मैं आपको WhatsApp में text करता हूं, आप उसमें details दे दीजिए।)\n[103s] CUSTOMER: And in this, how are the payment terms and all that? (और इसमें payment term वो सब कैसे रहता है?)\n[105s] AGENT: The payment term is just that it's 100% advance payment. And after your first transaction, you get many eligibilities like credit eligibility and cashback eligibility, you get all this. But the first transaction is 100% advance payment. (Payment terms सिर्फ यही होता है कि 100% advance payment होता है। और आपका पहला transaction के बाद आपको बहुत सारे eligibility है जो credit eligibility और cashback eligibility, ये सब मिल जाता है। लेकिन पहला transaction आपका 100% advance payment होता है।)\n[113s] CUSTOMER: Okay. (ठीक है।)\n[114s] AGENT: Yes. (हां।)\n[115s] CUSTOMER: And how much time is there? (और कितना time रहता है?)\n[116s] AGENT: Sorry sir, your voice is breaking a little. What sir? (Sorry सर, आपका voice थोड़ा break हो रहा है। क्या सर?)\n[118s] CUSTOMER: One minute. (एक मिनट।)\n[119s] AGENT: Yes. (हां।)\n[120s] CUSTOMER: What is the time period, suppose for credit, and all that, I mean? (क्या time period रहता है, suppose credit का, वो सब मतलब?)\n[123s] AGENT: For credit, it goes up to 45 days. (Credit का 45 days तक हो जाता है।)\n[125s] CUSTOMER: Okay. And up to what amount is it, the volume? (ठीक है। और क्या amount तक रहता है, volume?)\n[127s] AGENT: Uh sir, if you are asking for the minimum order of quantity, that is 5 metric tons for us. (अह सर, आप minimum order of quantity पूछ रहे हो तो वो हमारा 5 metric ton होता है।)\n[130s] CUSTOMER: No, my order will be for 25 tons only, minimum. One, one lot will definitely come. Yes. (नहीं, मेरा order आएगा 25 ton का ही आएगा, minimum। एक, एक lot तो आएगा ही। हां।)\n[134s] AGENT: Okay, fine, fine. So yes, so you get its eligibility after the first transaction, from when you place the second order. (अच्छा, ठीक है, ठीक है। तो हां, तो उसका eligibility आपको मिलता है पहला transaction के बाद, अगर आप दूसरा जब order place करते हो तब से।)\n[139s] CUSTOMER: Okay. And in that, what is the rate? Suppose I am already buying in the market right now. (ठीक है। और उसमें rate, rate क्या रहता है? Suppose market में मैं already अभी buy कर रहा हूं।)\n[142s] AGENT: Market price\n[143s] CUSTOMER: Compared to that, what is the plus-minus of your rate and that? (उसके compare में आपका rate और दोनों का plus-minus क्या रहता है?)\n[145s] AGENT: Sir, that market price, what our pricing is for today, I will have to ask the category team and come back because we don't, we don't have ready-made pricing like that. When you give a requirement for 8 mm or 10 mm or 12 mm, then we forward it to the category team and the person sitting in the category team, they calculate the location and your delivery and all this and tell you the delivered price. (सर, वो market price तो हमारा जो आज का क्या pricing है, वो category team से पूछ के मुझे वापस आना पड़ेगा क्योंकि हमारे पास, हमारे पास जो ready-made pricing ऐसा नहीं होता है। जैसे आप 8 mm या 10 mm या 12 mm का जो भी requirement देते हो, तब वो हम category team को forward कर देते हैं और वो जो category team में बैठा है, वो location और आपका delivery और ये सब calculate करके आपको delivered price बता देते हैं।)\n[156s] CUSTOMER: Okay. (ठीक है।)\n[156s] AGENT: Yes. So that's how the workflow is, sir. So I'll do one thing, anyways, I'll text you on WhatsApp, you send me the details. I will get the pricing for you. (हां। तो वैसा होता है workflow, सर। तो मैं एक काम करता हूं, anyways, मैं आपको WhatsApp में जो text कर देता हूं, आप details मुझे भेज दो। मैं आपको pricing निकाल के दे देता हूं।)\n[163s] CUSTOMER: Yes, okay, okay. (हां, okay, okay.)\n[164s] AGENT: Okay, sir. Thank you.\n[165s] CUSTOMER: Okay, bye.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 54, "connected": 1, "audio_notes": "clear: The customer's voice is slightly distant at times, but the conversation is mostly clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "54 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 2.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must lead the discovery process instead of waiting for the customer to ask questions; proactively ask about their business, quantity, and current suppliers to build value before you pitch.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "cast iron pipe", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, from an infrastructure company, called to inquire about TMT and cast iron pipe. The agent explained the platform's marketplace model and payment terms when prompted by the customer. The agent identified a need for TMT but failed to capture the specifications, asking the customer to send details via WhatsApp and ending the call without a concrete next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Vishal, this is Jeevan calling from JSW One platform. Uh good time to talk, Vishal?\", \"comment\": \"The agent introduced himself, referenced the customer's registration, and asked for permission to speak.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"am I talking to Mr. Vishal Patel? ... this is your WhatsApp number, right, 93, 9638734?\", \"comment\": \"The agent confirmed the contact person's name and contact number, but did not ask about procurement city or decision-making authority.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent failed to ask key discovery questions about business type, current JSW buying, or pain points, only asking about brands after the customer brought it up.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"our platform is like a marketplace. Like your Amazon, you know? ... they calculate the location and your delivery and all this and tell you the delivered price.\", \"comment\": \"The agent explained the marketplace concept and the delivered pricing model after the customer asked for an explanation.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a current requirement for TMT was identified, the agent did not capture any specifications (grade, diameter, quantity) on the call, instead deferring to WhatsApp.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague plan to connect on WhatsApp, not a specific agreed-upon next step like a scheduled callback or a quote follow-up time.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You must lead the discovery process instead of waiting for the customer to ask questions; proactively ask about their business, quantity, and current suppliers to build value before you pitch.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"cast iron pipe\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"Compared to that, what is the plus-minus of your rate and that?\", \"response\": \"they calculate the location and your delivery and all this and tell you the delivered price.\"}], \"call_summary\": \"The customer, from an infrastructure company, called to inquire about TMT and cast iron pipe. The agent explained the platform's marketplace model and payment terms when prompted by the customer. The agent identified a need for TMT but failed to capture the specifications, asking the customer to send details via WhatsApp and ending the call without a concrete next step.\"}", "error": null, "latency_ms": 41278, "input_tokens": 5039, "output_tokens": 901, "created_at": "2026-09-25 12:12:47", "sentiment": "positive", "sentiment_score": 0.224, "sentiment_confidence": "high", "pos": 13, "neg": 6, "lex_hits": 30, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.648, "agent_talk_sec": 90.3, "customer_talk_sec": 49.1, "dead_air_sec": 184.6, "longest_monologue_sec": 11.8, "agent_wpm": 332.2, "interruptions": 0, "agent_turns": 28, "customer_turns": 26, "discovery_qs": 10, "words_agent": 500, "words_customer": 229, "monologue_heavy": 0, "turns": [ { "ucid": "21112178953535022", "idx": 0, "speaker": "agent", "start_s": 4.98, "end_s": 5.5, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178953535022", "idx": 1, "speaker": "customer", "start_s": 6.2, "end_s": 6.62, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178953535022", "idx": 2, "speaker": "agent", "start_s": 7.0, "end_s": 9.1, "text_en": "Uh good morning, am I talking to Mr. Vishal Patel?", "text_native": "Uh good morning, am I talking to Mr. Vishal Patel?" }, { "ucid": "21112178953535022", "idx": 3, "speaker": "customer", "start_s": 9.6, "end_s": 10.2, "text_en": "Uh yes.", "text_native": "Uh yes." }, { "ucid": "21112178953535022", "idx": 4, "speaker": "agent", "start_s": 10.7, "end_s": 14.3, "text_en": "Vishal, this is Jeevan calling from JSW One platform. Uh good time to talk, Vishal?", "text_native": "Vishal, this is Jeevan calling from JSW One platform. Uh good time to talk, Vishal?" }, { "ucid": "21112178953535022", "idx": 5, "speaker": "customer", "start_s": 14.7, "end_s": 15.4, "text_en": "Ah yes, please.", "text_native": "Ah yes, please." }, { "ucid": "21112178953535022", "idx": 6, "speaker": "agent", "start_s": 15.8, "end_s": 22.0, "text_en": "Yeah, so Vishal, basically this is regarding an uh a registration that you have made in our platform in the name of Dev Satya Infra Private Limited.", "text_native": "Yeah, so Vishal, basically this is regarding an uh a registration that you have made in our platform in the name of Dev Satya Infra Private Limited." }, { "ucid": "21112178953535022", "idx": 7, "speaker": "agent", "start_s": 22.0, "end_s": 25.8, "text_en": "So I am just uh curious to know if you are looking forward for any HR, CR sheet, coils or TMT?", "text_native": "So I am just uh curious to know if you are looking forward for any HR, CR sheet, coils or TMT?" }, { "ucid": "21112178953535022", "idx": 8, "speaker": "customer", "start_s": 26.4, "end_s": 29.8, "text_en": "Uh, I need TMT. And do you have any pipe supply?", "text_native": "अह मेरेको TMT की जरुरत पड़ती है। और pipe supply है कुछ आपके?" }, { "ucid": "21112178953535022", "idx": 9, "speaker": "agent", "start_s": 30.2, "end_s": 30.8, "text_en": "What supply, sir?", "text_native": "क्या supply, सर?" }, { "ucid": "21112178953535022", "idx": 10, "speaker": "customer", "start_s": 31.0, "end_s": 32.6, "text_en": "Pipe, pipe, cast iron pipe.", "text_native": "Pipe, pipe, cast iron pipe." }, { "ucid": "21112178953535022", "idx": 11, "speaker": "agent", "start_s": 32.9, "end_s": 33.4, "text_en": "Of pipe?", "text_native": "Pipe का?" }, { "ucid": "21112178953535022", "idx": 12, "speaker": "customer", "start_s": 34.0, "end_s": 34.6, "text_en": "Cast iron.", "text_native": "Cast iron." }, { "ucid": "21112178953535022", "idx": 13, "speaker": "agent", "start_s": 34.8, "end_s": 39.2, "text_en": "Cast iron pipe. I'll have to check that, sir. First, I'll do one thing, sir, this is your WhatsApp number, right, 93, 9638734?", "text_native": "Cast iron pipe का। वो चेक करना पड़ेगा सर। पहले एक काम करता हूँ सर, ये जो आपका WhatsApp नंबर है ना, 93, 9638734?" }, { "ucid": "21112178953535022", "idx": 14, "speaker": "customer", "start_s": 39.6, "end_s": 40.2, "text_en": "Yes, correct.", "text_native": "जी, हां।" }, { "ucid": "21112178953535022", "idx": 15, "speaker": "agent", "start_s": 40.4, "end_s": 46.8, "text_en": "Yes. So, so sir, do one thing, uh, whatever your requirement is, send me the complete details on WhatsApp. I will check with the category team and tell you the pricing and everything.", "text_native": "हां। तो तो सर एक काम कर दीजिए, अह आप उसमे जो जो भी आपको requirement है, उसका details पूरा मुझे WhatsApp कर दीजिए। मैं category team से चेक करके आपको बता देता हूं pricing और सब।" }, { "ucid": "21112178953535022", "idx": 16, "speaker": "customer", "start_s": 47.2, "end_s": 49.4, "text_en": "Okay. I need one... you also have cement, right?", "text_native": "ठीक है। मेरेको एक cement भी है ना आप में तो?" }, { "ucid": "21112178953535022", "idx": 17, "speaker": "agent", "start_s": 49.8, "end_s": 51.4, "text_en": "Our department doesn't do cement, sir. We only", "text_native": "Cement हमारे department नहीं करते सर। हम सिर्फ" }, { "ucid": "21112178953535022", "idx": 18, "speaker": "customer", "start_s": 51.4, "end_s": 51.8, "text_en": "You don't have it?", "text_native": "नहीं है?" }, { "ucid": "21112178953535022", "idx": 19, "speaker": "agent", "start_s": 51.8, "end_s": 52.2, "text_en": "Yes, yes. Yes.", "text_native": "जी जी। हां।" }, { "ucid": "21112178953535022", "idx": 20, "speaker": "customer", "start_s": 52.8, "end_s": 55.8, "text_en": "So TMT and this cast iron pipe, I just need these two, nothing else.", "text_native": "तो TMT और ये मेरेको cast iron pipe, बस दो ही चाहिए और कुछ नहीं।" }, { "ucid": "21112178953535022", "idx": 21, "speaker": "agent", "start_s": 56.0, "end_s": 59.4, "text_en": "Okay, fine. So I can get you the details for TMT. I will check the availability for cast iron pipe.", "text_native": "अच्छा ठीक है। तो मैं TMT का मैं निकाल के दे सकता हूं। Cast iron pipe का मैं availability देखता हूं।" }, { "ucid": "21112178953535022", "idx": 22, "speaker": "customer", "start_s": 60.0, "end_s": 62.8, "text_en": "And how does it work on this platform? Can you explain it to me in a little detail?", "text_native": "और कैसे रहता है ये platform पे? आप मेरेको थोड़ा detail में समझाएंगे?" }, { "ucid": "21112178953535022", "idx": 23, "speaker": "agent", "start_s": 63.0, "end_s": 74.8, "text_en": "Yes, so sir, our platform is like a marketplace. Like your Amazon, you know? Similarly, for TMT, whatever mm diameter you ask for, we will check the availability for that mm and whichever brand you want, whether you want Tata, SAIL, JSW, we have all of them available, we have the availability. So for that, yes, whichever make you want, if you want secondary, that will also work. We can also provide the pricing for the secondary make.", "text_native": "हां तो सर हमारे ये जो platform, हमारा एक marketplace जैसा है। जो आपका Amazon जैसा होता है ना? उसी की तरह आपको जो TMT का जो भी mm diameter का आप बोलोगे तो उस mm का availability देख के आपका जो brand जो चाहिए, Tata का चाहिए, SAIL का चाहिए, JSW का चाहिए, वो सब हम available, availability है हमारे पास। तो उसका सब, हां, उसका जो भी make आपको चाहिए, अगर secondary चाहिए तो वो भी चलेगा। Secondary make का भी pricing निकाल के दे सकते हैं।" }, { "ucid": "21112178953535022", "idx": 24, "speaker": "customer", "start_s": 75.2, "end_s": 75.8, "text_en": "Secondary means?", "text_native": "Secondary बोले तो?" }, { "ucid": "21112178953535022", "idx": 25, "speaker": "agent", "start_s": 76.2, "end_s": 79.0, "text_en": "Yes, if you... whichever make you want, I can check and tell you its pricing.", "text_native": "हां, अगर आप जो जो make चाहिए आपको, उसका pricing मैं चेक करके बता सकता हूं।" }, { "ucid": "21112178953535022", "idx": 26, "speaker": "customer", "start_s": 79.4, "end_s": 85.8, "text_en": "My work that is currently going on in the South, yes, okay. In Tamil Nadu. Okay. There, I have two-three brands that are approved for me there.", "text_native": "मेरा जो भी अभी South में work चल रहा है, हां, ठीक है। Tamil Nadu में। Okay. वहां पे मेरेको दो-तीन brand है मेरा approved है वहां पे।" }, { "ucid": "21112178953535022", "idx": 27, "speaker": "agent", "start_s": 86.2, "end_s": 88.2, "text_en": "Okay, fine, sir. Which brand is that? Primary or secondary?", "text_native": "अच्छा ठीक है सर। कौनसा brand है वो? Primary है कि secondary?" }, { "ucid": "21112178953535022", "idx": 28, "speaker": "customer", "start_s": 88.6, "end_s": 96.0, "text_en": "It has secondary. There's Subangla, then the other one is, what's the name, it's a good name, it's here too, it's in Gujarat as well. Uh, I'll message you the name.", "text_native": "उसमें secondary है। Subangla है, फिर दूसरा ये, क्या नाम है, अच्छा नाम है, इधर भी है, Gujarat में भी है वो। अह, वो नाम आपको message कर दे।" }, { "ucid": "21112178953535022", "idx": 29, "speaker": "agent", "start_s": 96.0, "end_s": 96.6, "text_en": "Okay, okay.", "text_native": "Okay, okay." }, { "ucid": "21112178953535022", "idx": 30, "speaker": "agent", "start_s": 100.0, "end_s": 102.8, "text_en": "Okay, sir, no problem. I will text you on WhatsApp, you can give the details in that.", "text_native": "ठीक है सर, कोई प्रॉब्लम नहीं। मैं आपको WhatsApp में text करता हूं, आप उसमें details दे दीजिए।" }, { "ucid": "21112178953535022", "idx": 31, "speaker": "customer", "start_s": 103.2, "end_s": 105.0, "text_en": "And in this, how are the payment terms and all that?", "text_native": "और इसमें payment term वो सब कैसे रहता है?" }, { "ucid": "21112178953535022", "idx": 32, "speaker": "agent", "start_s": 105.2, "end_s": 113.0, "text_en": "The payment term is just that it's 100% advance payment. And after your first transaction, you get many eligibilities like credit eligibility and cashback eligibility, you get all this. But the first transaction is 100% advance payment.", "text_native": "Payment terms सिर्फ यही होता है कि 100% advance payment होता है। और आपका पहला transaction के बाद आपको बहुत सारे eligibility है जो credit eligibility और cashback eligibility, ये सब मिल जाता है। लेकिन पहला transaction आपका 100% advance payment होता है।" }, { "ucid": "21112178953535022", "idx": 33, "speaker": "customer", "start_s": 113.4, "end_s": 114.0, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178953535022", "idx": 34, "speaker": "agent", "start_s": 114.4, "end_s": 114.6, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178953535022", "idx": 35, "speaker": "customer", "start_s": 115.0, "end_s": 116.0, "text_en": "And how much time is there?", "text_native": "और कितना time रहता है?" }, { "ucid": "21112178953535022", "idx": 36, "speaker": "agent", "start_s": 116.2, "end_s": 118.0, "text_en": "Sorry sir, your voice is breaking a little. What sir?", "text_native": "Sorry सर, आपका voice थोड़ा break हो रहा है। क्या सर?" }, { "ucid": "21112178953535022", "idx": 37, "speaker": "customer", "start_s": 118.4, "end_s": 118.8, "text_en": "One minute.", "text_native": "एक मिनट।" }, { "ucid": "21112178953535022", "idx": 38, "speaker": "agent", "start_s": 119.4, "end_s": 119.6, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178953535022", "idx": 39, "speaker": "customer", "start_s": 120.0, "end_s": 122.4, "text_en": "What is the time period, suppose for credit, and all that, I mean?", "text_native": "क्या time period रहता है, suppose credit का, वो सब मतलब?" }, { "ucid": "21112178953535022", "idx": 40, "speaker": "agent", "start_s": 122.6, "end_s": 124.4, "text_en": "For credit, it goes up to 45 days.", "text_native": "Credit का 45 days तक हो जाता है।" }, { "ucid": "21112178953535022", "idx": 41, "speaker": "customer", "start_s": 124.8, "end_s": 126.8, "text_en": "Okay. And up to what amount is it, the volume?", "text_native": "ठीक है। और क्या amount तक रहता है, volume?" }, { "ucid": "21112178953535022", "idx": 42, "speaker": "agent", "start_s": 127.2, "end_s": 129.8, "text_en": "Uh sir, if you are asking for the minimum order of quantity, that is 5 metric tons for us.", "text_native": "अह सर, आप minimum order of quantity पूछ रहे हो तो वो हमारा 5 metric ton होता है।" }, { "ucid": "21112178953535022", "idx": 43, "speaker": "customer", "start_s": 130.2, "end_s": 133.8, "text_en": "No, my order will be for 25 tons only, minimum. One, one lot will definitely come. Yes.", "text_native": "नहीं, मेरा order आएगा 25 ton का ही आएगा, minimum। एक, एक lot तो आएगा ही। हां।" }, { "ucid": "21112178953535022", "idx": 44, "speaker": "agent", "start_s": 134.0, "end_s": 138.8, "text_en": "Okay, fine, fine. So yes, so you get its eligibility after the first transaction, from when you place the second order.", "text_native": "अच्छा, ठीक है, ठीक है। तो हां, तो उसका eligibility आपको मिलता है पहला transaction के बाद, अगर आप दूसरा जब order place करते हो तब से।" }, { "ucid": "21112178953535022", "idx": 45, "speaker": "customer", "start_s": 139.2, "end_s": 142.0, "text_en": "Okay. And in that, what is the rate? Suppose I am already buying in the market right now.", "text_native": "ठीक है। और उसमें rate, rate क्या रहता है? Suppose market में मैं already अभी buy कर रहा हूं।" }, { "ucid": "21112178953535022", "idx": 46, "speaker": "agent", "start_s": 142.2, "end_s": 142.8, "text_en": "Market price", "text_native": "Market price" }, { "ucid": "21112178953535022", "idx": 47, "speaker": "customer", "start_s": 142.8, "end_s": 144.8, "text_en": "Compared to that, what is the plus-minus of your rate and that?", "text_native": "उसके compare में आपका rate और दोनों का plus-minus क्या रहता है?" }, { "ucid": "21112178953535022", "idx": 48, "speaker": "agent", "start_s": 145.0, "end_s": 155.2, "text_en": "Sir, that market price, what our pricing is for today, I will have to ask the category team and come back because we don't, we don't have ready-made pricing like that. When you give a requirement for 8 mm or 10 mm or 12 mm, then we forward it to the category team and the person sitting in the category team, they calculate the location and your delivery and all this and tell you the delivered price.", "text_native": "सर, वो market price तो हमारा जो आज का क्या pricing है, वो category team से पूछ के मुझे वापस आना पड़ेगा क्योंकि हमारे पास, हमारे पास जो ready-made pricing ऐसा नहीं होता है। जैसे आप 8 mm या 10 mm या 12 mm का जो भी requirement देते हो, तब वो हम category team को forward कर देते हैं और वो जो category team में बैठा है, वो location और आपका delivery और ये सब calculate करके आपको delivered price बता देते हैं।" }, { "ucid": "21112178953535022", "idx": 49, "speaker": "customer", "start_s": 155.6, "end_s": 156.0, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178953535022", "idx": 50, "speaker": "agent", "start_s": 156.4, "end_s": 162.2, "text_en": "Yes. So that's how the workflow is, sir. So I'll do one thing, anyways, I'll text you on WhatsApp, you send me the details. I will get the pricing for you.", "text_native": "हां। तो वैसा होता है workflow, सर। तो मैं एक काम करता हूं, anyways, मैं आपको WhatsApp में जो text कर देता हूं, आप details मुझे भेज दो। मैं आपको pricing निकाल के दे देता हूं।" }, { "ucid": "21112178953535022", "idx": 51, "speaker": "customer", "start_s": 162.6, "end_s": 163.4, "text_en": "Yes, okay, okay.", "text_native": "हां, okay, okay." }, { "ucid": "21112178953535022", "idx": 52, "speaker": "agent", "start_s": 163.8, "end_s": 164.8, "text_en": "Okay, sir. Thank you.", "text_native": "Okay, sir. Thank you." }, { "ucid": "21112178953535022", "idx": 53, "speaker": "customer", "start_s": 165.2, "end_s": 165.8, "text_en": "Okay, bye.", "text_native": "Okay, bye." } ], "steps": [ { "ucid": "21112178953535022", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Vishal, this is Jeevan calling from JSW One platform. Uh good time to talk, Vishal?", "comment": "The agent introduced himself, referenced the customer's registration, and asked for permission to speak." }, { "ucid": "21112178953535022", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "am I talking to Mr. Vishal Patel? ... this is your WhatsApp number, right, 93, 9638734?", "comment": "The agent confirmed the contact person's name and contact number, but did not ask about procurement city or decision-making authority." }, { "ucid": "21112178953535022", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "The agent failed to ask key discovery questions about business type, current JSW buying, or pain points, only asking about brands after the customer brought it up." }, { "ucid": "21112178953535022", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "our platform is like a marketplace. Like your Amazon, you know? ... they calculate the location and your delivery and all this and tell you the delivered price.", "comment": "The agent explained the marketplace concept and the delivered pricing model after the customer asked for an explanation." }, { "ucid": "21112178953535022", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although a current requirement for TMT was identified, the agent did not capture any specifications (grade, diameter, quantity) on the call, instead deferring to WhatsApp." }, { "ucid": "21112178953535022", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a vague plan to connect on WhatsApp, not a specific agreed-upon next step like a scheduled callback or a quote follow-up time." } ], "objections": [ { "ucid": "21112178953535022", "obj_type": "price", "state": "handled", "evidence": "Compared to that, what is the plus-minus of your rate and that?", "response": "they calculate the location and your delivery and all this and tell you the delivered price." } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }