{
  "ucid": "21112178953311151",
  "call_date": "2026-09-16",
  "start_time": "2026-09-16 10:01:51",
  "end_time": "2026-09-16 10:06:46",
  "duration_sec": 295,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA92d58a99c53962ea0eaae2abc300766b.mp3",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 277.632,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
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  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[3s] AGENT: Hello.   (हॅलो)\n[4s] CUSTOMER: Yes.   (हां जी।)\n[4s] AGENT: Uh, am I speaking to PV Suppliers?   (अह पी वी सप्लायर्स से बात कर रहे?)\n[6s] CUSTOMER: Yes, you are speaking to PV Suppliers.   (हां जी, पी वी सप्लायर्स से बात कर रहा हूं।)\n[7s] AGENT: Yes, this is Rohit Mishra speaking, from JSW.   (जी, रोहित मिश्रा बात कर रहा हूं JSW से।)\n[8s] AGENT: From Mumbai.   (फ्रॉम मुंबई।)\n[9s] CUSTOMER: Yes, Mishra ji.   (जी मिश्रा जी।)\n[10s] AGENT: Yes.   (जी।)\n[10s] AGENT: Uh actually, I saw that you had probably registered on our JSW One application and had given a requirement for some TMT bars.   (अह एक्चुअली मैंने आपकी, आपने शायद हमारे JSW One एप्लीकेशन पे रजिस्टर किया था एंड कुछ TMT बार्स की रिक्वायरमेंट दी थी।)\n[14s] CUSTOMER: Exactly.\n[16s] AGENT: Right. So what is this for? Can you tell me the exact details, like is a project going on or what is it exactly?   (राइट। तो ये किसके लिए है? थोड़ा मेरेको बताएंगे एग्जैक्ट डिटेल्स लाइक कोई प्रोजेक्ट चल रहा है या फिर क्या एग्जैक्टली है?)\n[20s] CUSTOMER: Yes sir, it is a project that's going on.   (हां सर, ये प्रोजेक्ट ही चल रहा है।)\n[21s] AGENT: Okay. Where is it going on? What is the site? Fatehpur?   (ओके। कहां पे चल रहा है ये? साइट क्या है? फतेहपुर?)\n[24s] CUSTOMER: No no, it's not Fatehpur. Actually, my GST, in that, Fatehpur is our main office. And our secondary office is in Noida, Greater Noida.   (नहीं नहीं, फतेहपुर नहीं है। एक्चुअली जो मेरा जो GST है, वो उसमें फतेहपुर हमारा जो है वो मेन ऑफिस है। और जो हमारा सेकेंडरी ऑफिस है वो नोएडा है, ग्रेटर नोएडा।)\n[30s] AGENT: Oh, okay.   (अच्छा, ओके।)\n[31s] CUSTOMER: Yes.   (जी।)\n[32s] AGENT: Okay. And what is your quantity right now?   (ओके। एंड कितना क्वांटिटी है अभी आपका?)\n[34s] CUSTOMER: Sir, right now 80 tons have to go. 40 tons, I have put two quantities of 40-40 tons.   (सर अभी एट्टी टन जाना है। चालीस टन, मैंने चालीस-चालीस टन की दो क्वांटिटी डाली है।)\n[37s] AGENT: Okay.   (अच्छा।)\n[37s] CUSTOMER: Of 12 mm.   (बारह एमएम के।)\n[38s] AGENT: Yes.   (जी।)\n[39s] AGENT: 40 of 12 mm. Let's do one thing. What is your good name?   (बारह एमएम का चालीस। एक काम करते हैं ना। आपका शुभ नाम क्या हुआ?)\n[42s] CUSTOMER: Amit Upadhyay.   (अमित उपाध्याय।)\n[43s] AGENT: Amit Upadhyay. Upadhyay ji, let's do one thing. Uh, I'll send you my details on WhatsApp, okay? Please send me your requirement once on WhatsApp as well for my reference and uh, if possible, do you have any work order for this job?   (अमित उपाध्याय। उपाध्याय जी, एक काम करते हैं। अह मैं ना आपको WhatsApp पे अपना डिटेल्स भेजता हूं, ठीक है? मुझे आप एक बार अपनी जो रिक्वायरमेंट है, वो एक बार WhatsApp पे भी भेज दीजिए फॉर माय रेफरेंस एंड अह अगर हो सके तो आपके पास कोई वर्क ऑर्डर है इस काम का?)\n[51s] CUSTOMER: Yes, purchase orders come to us, sir.   (हां, परचेस ऑर्डर आते हैं सर ना सर अपने पास।)\n[53s] AGENT: No, a purchase order is a different thing but uh the thing is, where you are supplying, okay? So who are you going to supply to? They might have registered you for some tender or something like that as your vendor, registered PV Suppliers. So if you just give me a reference for that, I will get you project rates, OEM rates, okay? Otherwise I can give you the rates which are very open to the market, like market operating rates.   (नहीं, परचेस ऑर्डर इज अ डिफरेंट थिंग बट अह क्या है कि आप जहां पे सप्लाई कर रहे हैं, ठीक है? तो आप किसको सप्लाई करने वाले हैं? उन्होंने मे बी सम टेंडर या फिर वैसा कुछ एज अ एज योर वेंडर यू हैव आपको रजिस्टर किया होगा, पी वी सप्लायर्स को रजिस्टर किया होगा। तो जस्ट उसका अगर आप मुझे रेफरेंस देंगे, तो मैं आपको प्रोजेक्ट के रेट्स, ओ ई एम रेट्स निकाल के दूंगा, ठीक है? अदरवाइज आई कैन गिव यू द रेट्स व्हिच आर वेरी ओपन टू मार्केट, लाइक मार्केट ऑपरेटिंग रेट्स।)\n[105s] CUSTOMER: I will give you whatever details you need. No problem, Mishra ji.   (मैं आपको जो भी डिटेल चाहिए मैं आपको दे दूंगा। कोई दिक्कत नहीं है मिश्रा जी।)\n[108s] AGENT: Okay, okay.   (ठीक है, ठीक है।)\n[108s] CUSTOMER: And you tell me, you are on WhatsApp, ping me 'hi'. I will give you whatever details you ask for.   (और आप मुझे बताइए WhatsApp पे है, आप मुझे हाय पिंग करिए थोड़ा सा। मैं आपको जो भी डिटेल आप मांगते हैं मैं देता हूं।)\n[112s] AGENT: Yes, I... you share your requirement that in this much dia   (हां, मैं, आप अपना रिक्वायरमेंट शेयर कर दो कि इतने डाया में)\n[113s] CUSTOMER: Sir, let me tell you, my clients, maybe you... if you have requirements on this Greater Noida side, your vendors would know them. One is our Puncil. We are giving regular material to Puncil. We are also giving to ATS.   (सर मैं आपको बता दूं मेरे जो क्लाइंट्स हैं, कहीं आपके मतलब आपको अगर इधर ग्रेटर नोएडा साइड में आपकी रिक्वायरमेंट की आपके जो वेंडर्स होंगे जानते ही होंगे। एक हमारा पनसील है। पनसील को हम रेगुलर मटेरियल दे रहे हैं। ए टी एस को भी दे रहे हैं।)\n[119s] AGENT: ATS?   (ए टी एस?)\n[120s] CUSTOMER: Along with that, yes, to ATS. ATS Homekraft. And along with this, our... where we have a greater hold is on the contractors of CPWD, PWD. Basically, if I tell you my profile, I work as a sales promoter for UltraTech Cement, pan-India.   (उसके साथ ही, हां, ए टी एस को। ए टी एस होमक्राफ्ट। एंड इसके साथ-साथ अपना जो, हमारा जो ज्यादा होल्ड रहता है वो सी पी डब्ल्यू डी, पी डब्ल्यू डी के जो कॉन्ट्रैक्टर्स हैं उनपे रहता है। बेसिकली मैं अपना प्रोफाइल बताऊं कि मैं एज अ सेल्स प्रमोटर, अल्ट्राटेक सीमेंट के लिए काम करता हूं, पैन इंडिया।)\n[129s] AGENT: Okay, okay, okay.   (ओके, ओके, ओके।)\n[130s] CUSTOMER: So I keep getting these requirements, they used to come regularly.   (तो मेरे पास ये रिक्वायरमेंट्स आती रहती हैं, रेगुलर आती रहती थी।)\n[132s] AGENT: Hmm.   (हम्म।)\n[133s] CUSTOMER: So I was sitting online just now and searched, I came to know about JSW One. So I said okay, I'll try this once, if I get good rates, then we'll take our relationship with you forward nicely in this.   (तो अभी मैं ऑनलाइन बैठा था तो सर्च किया, JSW Ones के बारे में मुझे पता चला। तो मैंने कहा ठीक है, इसमें एक बार ट्राई करता हूं अगर रेट अच्छे मिलते हैं तो फिर हमारा रिलेशन आपके साथ बढ़िया इसमें आगे बढ़ाते हैं।)\n[139s] AGENT: Noted, noted, sure. Yes.   (नोटेड, नोटेड, श्योर। जी।)\n[140s] CUSTOMER: Yes.   (जी।)\n[141s] AGENT: Sure. Uh, you have to send me three, I mean three things. Your requirement, along with, let's say this much ton in 16 mm, this much ton in 12 mm, you send that to me. You need it in primary only, right? JSW, SAIL, TATA, JSPL, like that?   (श्योर। अह आप मुझे तीन, मतलब तीन चीज भेजना है आपको। आपका जो रिक्वायरमेंट है अलोंग विद, लेट्स से सोलह एमएम में इतना टन, बारह एमएम में इतना टन, वो आप मुझे भेज दीजिए। प्राइमरी में ही चाहिए ना आपको? JSW, SAIL, TATA, JSPL, ऐसा?)\n[147s] CUSTOMER: Primary, primary, primary is needed.   (प्राइमरी, प्राइमरी, प्राइमरी चाहिए।)\n[148s] AGENT: You need it in primary only. The one, whichever costs the cheapest, right?   (प्राइमरी में ही चाहिए। जो, व्हिचएवर कॉज द चीपेस्ट, राइट?)\n[151s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[152s] AGENT: Okay. And third, you give me the delivery location along with the pincode. Is this it? The one you have entered, Gautam Budh Nagar   (ठीक है। एंड थर्ड, मुझे आप डिलीवरी लोकेशन अलोंग विद पिनकोड। यही है क्या? ये आपने जो डाला है, गौतम बुद्ध नगर)\n[154s] CUSTOMER: This is my registered office. Shop number four   (ये तो मेरा रजिस्टर्ड ऑफिस है। शॉप नंबर फोर)\n[156s] AGENT: There's another one written as Gautam Budh Nagar.   (गौतम बुद्ध नगर करके लिखा है एक और।)\n[157s] CUSTOMER: Yes, exactly. This one of mine, this is also my office address which is here in Greater Noida. Basically, we also have our RMC plants, so this is the address from there. And this, I mean these requirements are for Sector 150, Noida. It's nearby, from my place it's hardly at a distance of 5 kilometers, the address that is in it, which you are able to see. It's at a distance of 5 kilometers from there.   (हां, एग्जैक्टली। ये जो मेरा है, ये भी मेरा ऑफिस एड्रेस है जो यहां पर ग्रेटर नोएडा में है। बेसिकली अपने आर एम सी प्लांट्स भी हैं, तो ये वहीं का एड्रेस है। और ये जो, मतलब ये जो रिक्वायरमेंट्स है, सेक्टर एक सौ पचास, नोएडा। आस-पास में ही है मेरे, मेरे यहां से मुश्किल से पांच किलोमीटर डिस्टेंस पे ही है जो एड्रेस इसमें पड़ा हुआ है जो आप देख जो देख पा रहे हैं। वहां से पांच किलोमीटर की डिस्टेंस पे ही है।)\n[169s] AGENT: Okay. So for now, should I take this address for reference? This pincode is 201310.   (ओके। तो मैं अभी के लिए ये वाला एड्रेस रेफरेंस के लिए लूं? ये पिनकोड है टू जीरो वन थ्री वन जीरो।)\n[172s] CUSTOMER: It's done, it's done. The same pincode is for there as well. Yes.   (डन है, डन है। सेम पिनकोड वहां का भी है। जी।)\n[174s] AGENT: Okay, okay, okay. Alright. I'll take this as a reference for now. So for now, you share your requirement with me, and secondly, if there is any reference of where you are going to supply, a work order or something like that you have, then you share that with me.   (ओके, ओके, ओके। ठीक है। मैं इसको अभी एज अ रेफरेंस लेता हूं। तो आप मुझे अभी फिलहाल वो अपना रिक्वायरमेंट जो है वो शेयर कर दीजिए एंड सेकंडली अगर कोई रेफरेंस है कि आप कहां पे सप्लाई करने वाले हैं, वर्क ऑर्डर या फिर ऐसा कुछ है आपके पास, तो आप मुझे वो शेयर कर दीजिए।)\n[182s] CUSTOMER: It's done, it's done, it's done. It's done, it's done.   (डन है, डन है, डन है। डन है, डन है।)\n[184s] AGENT: Okay, Upadhyay ji. I'll, I'll send it.   (ठीक है उपाध्याय जी। मैं, मैं भेजता हूं।)\n[186s] CUSTOMER: Okay. Okay, yeah, I'm doing it.\n[186s] CUSTOMER: I'll save your number, sir. Will you please confirm your good name once?   (मैं नंबर आपका सेव कर लेता हूं सर। एक बार शुभ नाम प्लीज कन्फर्म करेंगे?)\n[188s] AGENT: This is not my number. Uh, on WhatsApp, the number from which I have sent you the message, that is my number. You won't be able to call back on this number, Upadhyay ji.   (ये मेरा नंबर नहीं है। अह मैंने आपको WhatsApp पे ना, जिस नंबर से आपको भेजा है, वो मेरा नंबर है। इस नंबर पे आप कॉल बैक भी नहीं कर पाओगे उपाध्याय जी।)\n[194s] CUSTOMER: Understood.   (समझ गया।)\n[195s] AGENT: This is the tele-company's mobile ID number, that's why.   (ये टेली-कंपनी की मोबाइल आईडी नंबर है, दैट्स व्हाई।)\n[196s] CUSTOMER: Yes, yes.   (हां हां।)\n[197s] AGENT: Okay, okay.   (ठीक है, ठीक है।)\n[198s] CUSTOMER: Alright, yes yes yes, okay.   (Alright, हां हां हां, ओके।)\n[199s] AGENT: Thanks.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 62,
  "connected": 1,
  "audio_notes": "clear: The conversation is a clear example of code-switching between Hindi and English (Hinglish).",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "62 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "You successfully identified the customer's price sensitivity and offered project rates, but the call ended without a firm next step. Always state a specific timeline for when you will provide the quote, for example, 'I will send you the project rates on WhatsApp within the next 30 minutes.'",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a supplier to construction projects, inquired about 80 MT of 12mm TMT bars for a site in Greater Noida after registering on the JSW One app. The agent confirmed the requirement and delivery location, and correctly identified price as the key driver, offering to pursue special project rates. The call concluded with the agent agreeing to connect on WhatsApp to get more details, but without committing to a price or a timeline for providing one.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh actually, I saw that you had probably registered on our JSW One application and had given a requirement for some TMT bars.\", \"comment\": \"The agent correctly opened by referencing the customer's action on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Okay. And what is your quantity right now?\", \"comment\": \"Agent revalidated quantity, product type (primary TMT), and delivery location/pincode, but missed confirming the timeline and specific thickness (12mm).\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Right. So what is this for? Can you tell me the exact details, like is a project going on or what is it exactly?\", \"comment\": \"Agent asked about the end application (project) and current brands (primary), but did not ask about monthly tonnage, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not provide a price or commit to a specific timeline for providing one; the call ended with a vague plan to connect on WhatsApp.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"if you just give me a reference for that, I will get you project rates, OEM rates, okay?\", \"comment\": \"The agent did not re-pitch the portfolio and instead offered a relevant advantage (project rates) based on the customer's context.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You successfully identified the customer's price sensitivity and offered project rates, but the call ended without a firm next step. Always state a specific timeline for when you will provide the quote, for example, 'I will send you the project rates on WhatsApp within the next 30 minutes.'\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a supplier to construction projects, inquired about 80 MT of 12mm TMT bars for a site in Greater Noida after registering on the JSW One app. The agent confirmed the requirement and delivery location, and correctly identified price as the key driver, offering to pursue special project rates. The call concluded with the agent agreeing to connect on WhatsApp to get more details, but without committing to a price or a timeline for providing one.\"}",
  "error": null,
  "latency_ms": 39542,
  "input_tokens": 5762,
  "output_tokens": 804,
  "created_at": "2026-09-25 12:12:59",
  "sentiment": "neutral",
  "sentiment_score": -0.019,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 11,
  "lex_hits": 21,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.633,
  "agent_talk_sec": 115.0,
  "customer_talk_sec": 66.7,
  "dead_air_sec": 113.3,
  "longest_monologue_sec": 52.0,
  "agent_wpm": 240.0,
  "interruptions": 0,
  "agent_turns": 32,
  "customer_turns": 30,
  "discovery_qs": 19,
  "words_agent": 460,
  "words_customer": 389,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178953311151",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.38,
      "end_s": 1.8,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178953311151",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.08,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178953311151",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 3.91,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.26,
      "end_s": 5.4,
      "text_en": "Uh, am I speaking to PV Suppliers?",
      "text_native": "अह पी वी सप्लायर्स से बात कर रहे?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.78,
      "end_s": 6.6,
      "text_en": "Yes, you are speaking to PV Suppliers.",
      "text_native": "हां जी, पी वी सप्लायर्स से बात कर रहा हूं।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 8.1,
      "text_en": "Yes, this is Rohit Mishra speaking, from JSW.",
      "text_native": "जी, रोहित मिश्रा बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 9.0,
      "text_en": "From Mumbai.",
      "text_native": "फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 7,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.5,
      "text_en": "Yes, Mishra ji.",
      "text_native": "जी मिश्रा जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 9.7,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 14.3,
      "text_en": "Uh actually, I saw that you had probably registered on our JSW One application and had given a requirement for some TMT bars.",
      "text_native": "अह एक्चुअली मैंने आपकी, आपने शायद हमारे JSW One एप्लीकेशन पे रजिस्टर किया था एंड कुछ TMT बार्स की रिक्वायरमेंट दी थी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 10,
      "speaker": "customer",
      "start_s": 14.5,
      "end_s": 15.1,
      "text_en": "Exactly.",
      "text_native": "Exactly."
    },
    {
      "ucid": "21112178953311151",
      "idx": 11,
      "speaker": "agent",
      "start_s": 15.5,
      "end_s": 19.2,
      "text_en": "Right. So what is this for? Can you tell me the exact details, like is a project going on or what is it exactly?",
      "text_native": "राइट। तो ये किसके लिए है? थोड़ा मेरेको बताएंगे एग्जैक्ट डिटेल्स लाइक कोई प्रोजेक्ट चल रहा है या फिर क्या एग्जैक्टली है?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 20.8,
      "text_en": "Yes sir, it is a project that's going on.",
      "text_native": "हां सर, ये प्रोजेक्ट ही चल रहा है।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 23.2,
      "text_en": "Okay. Where is it going on? What is the site? Fatehpur?",
      "text_native": "ओके। कहां पे चल रहा है ये? साइट क्या है? फतेहपुर?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 29.5,
      "text_en": "No no, it's not Fatehpur. Actually, my GST, in that, Fatehpur is our main office. And our secondary office is in Noida, Greater Noida.",
      "text_native": "नहीं नहीं, फतेहपुर नहीं है। एक्चुअली जो मेरा जो GST है, वो उसमें फतेहपुर हमारा जो है वो मेन ऑफिस है। और जो हमारा सेकेंडरी ऑफिस है वो नोएडा है, ग्रेटर नोएडा।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.3,
      "end_s": 31.0,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा, ओके।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.0,
      "end_s": 31.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 33.3,
      "text_en": "Okay. And what is your quantity right now?",
      "text_native": "ओके। एंड कितना क्वांटिटी है अभी आपका?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.7,
      "end_s": 36.8,
      "text_en": "Sir, right now 80 tons have to go. 40 tons, I have put two quantities of 40-40 tons.",
      "text_native": "सर अभी एट्टी टन जाना है। चालीस टन, मैंने चालीस-चालीस टन की दो क्वांटिटी डाली है।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 19,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 37.4,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.4,
      "end_s": 38.1,
      "text_en": "Of 12 mm.",
      "text_native": "बारह एमएम के।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 38.3,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 22,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 41.2,
      "text_en": "40 of 12 mm. Let's do one thing. What is your good name?",
      "text_native": "बारह एमएम का चालीस। एक काम करते हैं ना। आपका शुभ नाम क्या हुआ?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.5,
      "end_s": 42.3,
      "text_en": "Amit Upadhyay.",
      "text_native": "अमित उपाध्याय।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 50.5,
      "text_en": "Amit Upadhyay. Upadhyay ji, let's do one thing. Uh, I'll send you my details on WhatsApp, okay? Please send me your requirement once on WhatsApp as well for my reference and uh, if possible, do you have any work order for this job?",
      "text_native": "अमित उपाध्याय। उपाध्याय जी, एक काम करते हैं। अह मैं ना आपको WhatsApp पे अपना डिटेल्स भेजता हूं, ठीक है? मुझे आप एक बार अपनी जो रिक्वायरमेंट है, वो एक बार WhatsApp पे भी भेज दीजिए फॉर माय रेफरेंस एंड अह अगर हो सके तो आपके पास कोई वर्क ऑर्डर है इस काम का?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.9,
      "end_s": 52.5,
      "text_en": "Yes, purchase orders come to us, sir.",
      "text_native": "हां, परचेस ऑर्डर आते हैं सर ना सर अपने पास।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 26,
      "speaker": "agent",
      "start_s": 52.8,
      "end_s": 104.8,
      "text_en": "No, a purchase order is a different thing but uh the thing is, where you are supplying, okay? So who are you going to supply to? They might have registered you for some tender or something like that as your vendor, registered PV Suppliers. So if you just give me a reference for that, I will get you project rates, OEM rates, okay? Otherwise I can give you the rates which are very open to the market, like market operating rates.",
      "text_native": "नहीं, परचेस ऑर्डर इज अ डिफरेंट थिंग बट अह क्या है कि आप जहां पे सप्लाई कर रहे हैं, ठीक है? तो आप किसको सप्लाई करने वाले हैं? उन्होंने मे बी सम टेंडर या फिर वैसा कुछ एज अ एज योर वेंडर यू हैव आपको रजिस्टर किया होगा, पी वी सप्लायर्स को रजिस्टर किया होगा। तो जस्ट उसका अगर आप मुझे रेफरेंस देंगे, तो मैं आपको प्रोजेक्ट के रेट्स, ओ ई एम रेट्स निकाल के दूंगा, ठीक है? अदरवाइज आई कैन गिव यू द रेट्स व्हिच आर वेरी ओपन टू मार्केट, लाइक मार्केट ऑपरेटिंग रेट्स।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 27,
      "speaker": "customer",
      "start_s": 105.2,
      "end_s": 107.5,
      "text_en": "I will give you whatever details you need. No problem, Mishra ji.",
      "text_native": "मैं आपको जो भी डिटेल चाहिए मैं आपको दे दूंगा। कोई दिक्कत नहीं है मिश्रा जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 28,
      "speaker": "agent",
      "start_s": 107.8,
      "end_s": 108.3,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 29,
      "speaker": "customer",
      "start_s": 108.5,
      "end_s": 111.5,
      "text_en": "And you tell me, you are on WhatsApp, ping me 'hi'. I will give you whatever details you ask for.",
      "text_native": "और आप मुझे बताइए WhatsApp पे है, आप मुझे हाय पिंग करिए थोड़ा सा। मैं आपको जो भी डिटेल आप मांगते हैं मैं देता हूं।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 30,
      "speaker": "agent",
      "start_s": 111.7,
      "end_s": 113.3,
      "text_en": "Yes, I... you share your requirement that in this much dia",
      "text_native": "हां, मैं, आप अपना रिक्वायरमेंट शेयर कर दो कि इतने डाया में"
    },
    {
      "ucid": "21112178953311151",
      "idx": 31,
      "speaker": "customer",
      "start_s": 113.3,
      "end_s": 119.0,
      "text_en": "Sir, let me tell you, my clients, maybe you... if you have requirements on this Greater Noida side, your vendors would know them. One is our Puncil. We are giving regular material to Puncil. We are also giving to ATS.",
      "text_native": "सर मैं आपको बता दूं मेरे जो क्लाइंट्स हैं, कहीं आपके मतलब आपको अगर इधर ग्रेटर नोएडा साइड में आपकी रिक्वायरमेंट की आपके जो वेंडर्स होंगे जानते ही होंगे। एक हमारा पनसील है। पनसील को हम रेगुलर मटेरियल दे रहे हैं। ए टी एस को भी दे रहे हैं।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 32,
      "speaker": "agent",
      "start_s": 119.0,
      "end_s": 119.5,
      "text_en": "ATS?",
      "text_native": "ए टी एस?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 33,
      "speaker": "customer",
      "start_s": 119.8,
      "end_s": 128.5,
      "text_en": "Along with that, yes, to ATS. ATS Homekraft. And along with this, our... where we have a greater hold is on the contractors of CPWD, PWD. Basically, if I tell you my profile, I work as a sales promoter for UltraTech Cement, pan-India.",
      "text_native": "उसके साथ ही, हां, ए टी एस को। ए टी एस होमक्राफ्ट। एंड इसके साथ-साथ अपना जो, हमारा जो ज्यादा होल्ड रहता है वो सी पी डब्ल्यू डी, पी डब्ल्यू डी के जो कॉन्ट्रैक्टर्स हैं उनपे रहता है। बेसिकली मैं अपना प्रोफाइल बताऊं कि मैं एज अ सेल्स प्रमोटर, अल्ट्राटेक सीमेंट के लिए काम करता हूं, पैन इंडिया।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 34,
      "speaker": "agent",
      "start_s": 128.9,
      "end_s": 129.8,
      "text_en": "Okay, okay, okay.",
      "text_native": "ओके, ओके, ओके।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 35,
      "speaker": "customer",
      "start_s": 130.0,
      "end_s": 131.8,
      "text_en": "So I keep getting these requirements, they used to come regularly.",
      "text_native": "तो मेरे पास ये रिक्वायरमेंट्स आती रहती हैं, रेगुलर आती रहती थी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 36,
      "speaker": "agent",
      "start_s": 132.4,
      "end_s": 132.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 37,
      "speaker": "customer",
      "start_s": 133.0,
      "end_s": 139.0,
      "text_en": "So I was sitting online just now and searched, I came to know about JSW One. So I said okay, I'll try this once, if I get good rates, then we'll take our relationship with you forward nicely in this.",
      "text_native": "तो अभी मैं ऑनलाइन बैठा था तो सर्च किया, JSW Ones के बारे में मुझे पता चला। तो मैंने कहा ठीक है, इसमें एक बार ट्राई करता हूं अगर रेट अच्छे मिलते हैं तो फिर हमारा रिलेशन आपके साथ बढ़िया इसमें आगे बढ़ाते हैं।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 38,
      "speaker": "agent",
      "start_s": 139.2,
      "end_s": 140.5,
      "text_en": "Noted, noted, sure. Yes.",
      "text_native": "नोटेड, नोटेड, श्योर। जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 39,
      "speaker": "customer",
      "start_s": 140.5,
      "end_s": 140.7,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 40,
      "speaker": "agent",
      "start_s": 140.7,
      "end_s": 147.0,
      "text_en": "Sure. Uh, you have to send me three, I mean three things. Your requirement, along with, let's say this much ton in 16 mm, this much ton in 12 mm, you send that to me. You need it in primary only, right? JSW, SAIL, TATA, JSPL, like that?",
      "text_native": "श्योर। अह आप मुझे तीन, मतलब तीन चीज भेजना है आपको। आपका जो रिक्वायरमेंट है अलोंग विद, लेट्स से सोलह एमएम में इतना टन, बारह एमएम में इतना टन, वो आप मुझे भेज दीजिए। प्राइमरी में ही चाहिए ना आपको? JSW, SAIL, TATA, JSPL, ऐसा?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 41,
      "speaker": "customer",
      "start_s": 147.2,
      "end_s": 148.3,
      "text_en": "Primary, primary, primary is needed.",
      "text_native": "प्राइमरी, प्राइमरी, प्राइमरी चाहिए।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 42,
      "speaker": "agent",
      "start_s": 148.5,
      "end_s": 150.3,
      "text_en": "You need it in primary only. The one, whichever costs the cheapest, right?",
      "text_native": "प्राइमरी में ही चाहिए। जो, व्हिचएवर कॉज द चीपेस्ट, राइट?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 43,
      "speaker": "customer",
      "start_s": 150.6,
      "end_s": 151.2,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 44,
      "speaker": "agent",
      "start_s": 151.5,
      "end_s": 154.5,
      "text_en": "Okay. And third, you give me the delivery location along with the pincode. Is this it? The one you have entered, Gautam Budh Nagar",
      "text_native": "ठीक है। एंड थर्ड, मुझे आप डिलीवरी लोकेशन अलोंग विद पिनकोड। यही है क्या? ये आपने जो डाला है, गौतम बुद्ध नगर"
    },
    {
      "ucid": "21112178953311151",
      "idx": 45,
      "speaker": "customer",
      "start_s": 154.5,
      "end_s": 155.8,
      "text_en": "This is my registered office. Shop number four",
      "text_native": "ये तो मेरा रजिस्टर्ड ऑफिस है। शॉप नंबर फोर"
    },
    {
      "ucid": "21112178953311151",
      "idx": 46,
      "speaker": "agent",
      "start_s": 155.8,
      "end_s": 156.8,
      "text_en": "There's another one written as Gautam Budh Nagar.",
      "text_native": "गौतम बुद्ध नगर करके लिखा है एक और।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 47,
      "speaker": "customer",
      "start_s": 157.0,
      "end_s": 168.0,
      "text_en": "Yes, exactly. This one of mine, this is also my office address which is here in Greater Noida. Basically, we also have our RMC plants, so this is the address from there. And this, I mean these requirements are for Sector 150, Noida. It's nearby, from my place it's hardly at a distance of 5 kilometers, the address that is in it, which you are able to see. It's at a distance of 5 kilometers from there.",
      "text_native": "हां, एग्जैक्टली। ये जो मेरा है, ये भी मेरा ऑफिस एड्रेस है जो यहां पर ग्रेटर नोएडा में है। बेसिकली अपने आर एम सी प्लांट्स भी हैं, तो ये वहीं का एड्रेस है। और ये जो, मतलब ये जो रिक्वायरमेंट्स है, सेक्टर एक सौ पचास, नोएडा। आस-पास में ही है मेरे, मेरे यहां से मुश्किल से पांच किलोमीटर डिस्टेंस पे ही है जो एड्रेस इसमें पड़ा हुआ है जो आप देख जो देख पा रहे हैं। वहां से पांच किलोमीटर की डिस्टेंस पे ही है।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 48,
      "speaker": "agent",
      "start_s": 168.8,
      "end_s": 171.2,
      "text_en": "Okay. So for now, should I take this address for reference? This pincode is 201310.",
      "text_native": "ओके। तो मैं अभी के लिए ये वाला एड्रेस रेफरेंस के लिए लूं? ये पिनकोड है टू जीरो वन थ्री वन जीरो।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 49,
      "speaker": "customer",
      "start_s": 171.5,
      "end_s": 173.2,
      "text_en": "It's done, it's done. The same pincode is for there as well. Yes.",
      "text_native": "डन है, डन है। सेम पिनकोड वहां का भी है। जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 50,
      "speaker": "agent",
      "start_s": 173.8,
      "end_s": 181.8,
      "text_en": "Okay, okay, okay. Alright. I'll take this as a reference for now. So for now, you share your requirement with me, and secondly, if there is any reference of where you are going to supply, a work order or something like that you have, then you share that with me.",
      "text_native": "ओके, ओके, ओके। ठीक है। मैं इसको अभी एज अ रेफरेंस लेता हूं। तो आप मुझे अभी फिलहाल वो अपना रिक्वायरमेंट जो है वो शेयर कर दीजिए एंड सेकंडली अगर कोई रेफरेंस है कि आप कहां पे सप्लाई करने वाले हैं, वर्क ऑर्डर या फिर ऐसा कुछ है आपके पास, तो आप मुझे वो शेयर कर दीजिए।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 51,
      "speaker": "customer",
      "start_s": 182.2,
      "end_s": 184.0,
      "text_en": "It's done, it's done, it's done. It's done, it's done.",
      "text_native": "डन है, डन है, डन है। डन है, डन है।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 52,
      "speaker": "agent",
      "start_s": 184.2,
      "end_s": 185.5,
      "text_en": "Okay, Upadhyay ji. I'll, I'll send it.",
      "text_native": "ठीक है उपाध्याय जी। मैं, मैं भेजता हूं।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 53,
      "speaker": "customer",
      "start_s": 185.5,
      "end_s": 186.5,
      "text_en": "Okay. Okay, yeah, I'm doing it.",
      "text_native": "Okay. Okay, yeah, I'm doing it."
    },
    {
      "ucid": "21112178953311151",
      "idx": 54,
      "speaker": "customer",
      "start_s": 186.5,
      "end_s": 188.5,
      "text_en": "I'll save your number, sir. Will you please confirm your good name once?",
      "text_native": "मैं नंबर आपका सेव कर लेता हूं सर। एक बार शुभ नाम प्लीज कन्फर्म करेंगे?"
    },
    {
      "ucid": "21112178953311151",
      "idx": 55,
      "speaker": "agent",
      "start_s": 188.5,
      "end_s": 194.2,
      "text_en": "This is not my number. Uh, on WhatsApp, the number from which I have sent you the message, that is my number. You won't be able to call back on this number, Upadhyay ji.",
      "text_native": "ये मेरा नंबर नहीं है। अह मैंने आपको WhatsApp पे ना, जिस नंबर से आपको भेजा है, वो मेरा नंबर है। इस नंबर पे आप कॉल बैक भी नहीं कर पाओगे उपाध्याय जी।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 56,
      "speaker": "customer",
      "start_s": 194.5,
      "end_s": 195.0,
      "text_en": "Understood.",
      "text_native": "समझ गया।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 57,
      "speaker": "agent",
      "start_s": 195.0,
      "end_s": 196.5,
      "text_en": "This is the tele-company's mobile ID number, that's why.",
      "text_native": "ये टेली-कंपनी की मोबाइल आईडी नंबर है, दैट्स व्हाई।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 58,
      "speaker": "customer",
      "start_s": 196.5,
      "end_s": 197.0,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 59,
      "speaker": "agent",
      "start_s": 197.0,
      "end_s": 197.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 60,
      "speaker": "customer",
      "start_s": 197.5,
      "end_s": 198.8,
      "text_en": "Alright, yes yes yes, okay.",
      "text_native": "Alright, हां हां हां, ओके।"
    },
    {
      "ucid": "21112178953311151",
      "idx": 61,
      "speaker": "agent",
      "start_s": 199.0,
      "end_s": 199.5,
      "text_en": "Thanks.",
      "text_native": "Thanks."
    }
  ],
  "steps": [
    {
      "ucid": "21112178953311151",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh actually, I saw that you had probably registered on our JSW One application and had given a requirement for some TMT bars.",
      "comment": "The agent correctly opened by referencing the customer's action on the JSW One platform."
    },
    {
      "ucid": "21112178953311151",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "Okay. And what is your quantity right now?",
      "comment": "Agent revalidated quantity, product type (primary TMT), and delivery location/pincode, but missed confirming the timeline and specific thickness (12mm)."
    },
    {
      "ucid": "21112178953311151",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "Right. So what is this for? Can you tell me the exact details, like is a project going on or what is it exactly?",
      "comment": "Agent asked about the end application (project) and current brands (primary), but did not ask about monthly tonnage, JSW share, or payment terms."
    },
    {
      "ucid": "21112178953311151",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not provide a price or commit to a specific timeline for providing one; the call ended with a vague plan to connect on WhatsApp."
    },
    {
      "ucid": "21112178953311151",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "if you just give me a reference for that, I will get you project rates, OEM rates, okay?",
      "comment": "The agent did not re-pitch the portfolio and instead offered a relevant advantage (project rates) based on the customer's context."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}