{
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  "call_date": "2026-09-15",
  "start_time": "2026-09-15 17:13:43",
  "end_time": "2026-09-15 17:14:25",
  "duration_sec": 42,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "soumya",
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  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 16.416,
  "source_file": "Monthly_Calls_Transcript.xlsx",
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  "english_text": "[5s] UNKNOWN: I think we should now uh present it in a right way to the distributor so that he understands. So we should we should be talking the way we have thought it, we should think exactly that yes, this money will come, it won't even come in my books. And the inter   (I think we should now uh present it in a right way to the distributor so that usko samajh aata hai. So we should we should be talking the way we have thought it, we should think exactly ki haan ye paisa aa jayega, mere books hi nahi aayega. Aur jo inter)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 1,
  "connected": 1,
  "audio_notes": "muffled: The audio consists of a single speaker in the background, likely not a participant in the main call. The speech is distant and unclear at times.",
  "transcript_status": "ok",
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  "band": "red",
  "band_reason": "1 turn(s) - greeting or voicemail only, no scorable conversation",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "excluded",
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  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 1 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": null,
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  "customer_req_date": null,
  "agent_committed_date": null,
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  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:40",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
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  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
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  "longest_monologue_sec": 0.0,
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  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
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  "turns": [
    {
      "ucid": "21112178947262334",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 5.18,
      "end_s": 15.88,
      "text_en": "I think we should now uh present it in a right way to the distributor so that he understands. So we should we should be talking the way we have thought it, we should think exactly that yes, this money will come, it won't even come in my books. And the inter",
      "text_native": "I think we should now uh present it in a right way to the distributor so that usko samajh aata hai. So we should we should be talking the way we have thought it, we should think exactly ki haan ye paisa aa jayega, mere books hi nahi aayega. Aur jo inter"
    }
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  "objection_phrases_list": []
}