{
  "ucid": "21112178946817831",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 15:59:38",
  "end_time": "2026-09-15 16:03:15",
  "duration_sec": 217,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2e9ad205a0b7f252ac0093d22ab6e555.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 45,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178946817831__DIA2e9ad205a0b7f252ac0093d22ab6e555.mp3",
  "audio_bytes": 609552,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 203.184,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[2s] CUSTOMER: Yes?   (हां जी?)\n[3s] AGENT: Am I speaking with Naveen Industries?   (नवीन इंडस्ट्रीज से बात कर रहे हैं?)\n[5s] CUSTOMER: Yes.   (हां।)\n[5s] AGENT: Sir, I was calling from JSW One, hello.   (सर जी, JSW One से बात कर रहा था, नमस्कार।)\n[7s] CUSTOMER: Hello sir.   (नमस्कार सर।)\n[9s] AGENT: Sir, do you have any requirement right now in HR, CR, anything you want to order?   (अभी सर कोई requirement है क्या HR CR में anything कुछ order करना चाह रहे हैं?)\n[12s] CUSTOMER: Yes, I need .50 1250, I need .40 1250, I need .60 1250, CR.   (हां .50 1250 चाहिए, .40 1250 चाहिए, .60 1250 चाहिए CR.)\n[16s] AGENT: What is the quantity?   (कितना quantity है?)\n[18s] CUSTOMER: I need one coil of each.   (एक एक coil चाहिए सब।)\n[19s] AGENT: .5, .4, .6.\n[21s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[21s] AGENT: Do you buy this from Jaipur only, or do you also have purchasing from Faridabad, Ghaziabad?   (ये अभी आप जयपुर से ही लेते हो कि फरीदाबाद गाजियाबाद से भी purchasing है आपकी?)\n[24s] CUSTOMER: Where are you calling from?   (आप कहां से बोल रहे हैं?)\n[25s] AGENT: I am calling from the Mumbai head office, I look after all over India.   (मैं तो मुंबई हेड ऑफिस से बोल रहा हूं, all over India देखता हूं।)\n[28s] CUSTOMER: Okay. Yes yes yes.   (ओके। हां हां हां।)\n[30s] AGENT: So that's why I was asking.   (तो इसलिए पूछ रहा था।)\n[32s] CUSTOMER: No, we buy from Ghaziabad also, from Bokaro also, wherever it's viable, we do it from there.   (नहीं गाजियाबाद से भी लेते हैं, बोकारो से भी लेते हैं, जहां से पड़ता बन जाता है वहां से कर लेते हैं।)\n[35s] AGENT: Which brands do you buy, sir, in CR?   (Brand कौन कौन से लेते हो सर CR में?)\n[37s] CUSTOMER: In CR, JSW will work sir, JSW will work, Jindal Steel Odi... Jindal Steel Odisha will work.   (CR JSW चलेगा सर, JSW चलेगा, जिंदल स्टील ओडी जिंदल स्टील उड़ीसा चलेगा।)\n[42s] AGENT: Hmm.   (हम्म।)\n[42s] CUSTOMER: Okay. And Bokaro will work.   (अच्छा। और बोकारो चल जाएगा।)\n[44s] AGENT: Okay.   (अच्छा।)\n[45s] AGENT: Okay. Will you pay in advance, sir?   (ठीक है। एडवांस में पे करेंगे सर?)\n[47s] CUSTOMER: No sir, you also give credit for two months, you give 60 days credit, don't you?   (नहीं सर, आप तो क्रेडिट भी तो देते हो दो-दो महीने की, 60 days की क्रेडिट देते हो ना आप?)\n[51s] AGENT: Sir, right now credit... you haven't even done a deal for the first time, have you sir?   (सर अभी तो क्रेडिट अभी तो आपने पहली बार डील भी नहीं किया है ना सर?)\n[54s] CUSTOMER: Sir, I haven't, but I am continuously buying material from JSW Steel Coated Products, right?   (सर नहीं किया है लेकिन JSW Steel Coated Products से तो मैं लगातार माल ले ही रहा हूं ना?)\n[58s] AGENT: No, JSW Steel is different, sir. JSW One is different.   (नहीं, JSW Steel अलग है सर। JSW One अलग है।)\n[60s] CUSTOMER: Yes, that's correct, sir. What is your rate? It also depends on the rate, right?   (हां वो बात सही है सर। आपका क्या रेट है? रेट पे भी तो डिपेंड करता है ना?)\n[63s] AGENT: No, so first you tell me if advance will work or not, because later after getting the rate and all, sir, later if you don't give an advance, then that deal falls through.   (नहीं तो अभी तो आप मेरे को वो तो बताओ कि अगर एडवांस में चलेगा कि नहीं क्योंकि बाद में फिर रेट वगैरह मिलने के बाद सर बाद में एडवांस ना देने का फिर वो डील रह जाती है।)\n[69s] CUSTOMER: Sir, you will quote me the rate, right? Brother, if your rate is worth giving an advance... Right now in the Jaipur market, today Bokaro, I am getting Bokaro's material, .50 for 67,500 plus 2300 rupees freight, meaning I am getting .50 at a landed price of 70 rupees.   (सर आप मेरे को रेट तो कोट करेंगे ना? भैया आपका एडवांस देने लायक रेट रहेगा अभी जयपुर के बाजार में आज बोकारो जो है, बोकारो का माल मेरे को 67,500 में .50 प्लस 2300 रुपए का भाड़ा मतलब 70 rupees landed में मेरे को .50 मिल रहा है।)\n[80s] CUSTOMER: Bokaro steel, I mean, SAIL's material from Bokaro. Can you give it to me?   (बोकारो स्टील मतलब बोकारो का सेल का माल। आप दे सकते हो मेरे को?)\n[83s] AGENT: No sir, we can't give it for this much.   (नहीं सर, इतने में तो नहीं दे सकते।)\n[85s] CUSTOMER: Then why are you talking about advance, you can't even provide the material.   (तो फिर फिर आप एडवांस की बातें कर रहे हो, माल तो आप दे ही नहीं पा रहे हो।)\n[87s] AGENT: No no no, sir, this is not a primary brand's material, in my opinion.   (नहीं नहीं नहीं, ये सर primary brand का मटेरियल नहीं है मेरे हिसाब से।)\n[90s] CUSTOMER: Excuse me? I mean, are you getting a TC and all, or is it re-rolling material? Yes yes, you will get a TC too, boss.   (हैं जी? मतलब आपको TC वगैरह मिल रहा है कि रोलिंग का मटेरियल है? हां हां, TC भी मिलेगा बॉस।)\n[93s] CUSTOMER: You will get a TC for the material.   (TC मिलेगा माल का।)\n[95s] CUSTOMER: If you want, I can get it for you.   (आपको चाहिए तो आपको दिला दूं मैं।)\n[97s] AGENT: So I can't do that much for Bokaro, sorry.   (तो बोकारो का इतना नहीं कर सकता हूं, सॉरी।)\n[99s] CUSTOMER: Then you are talking about advance.   (तो फिर आप एडवांस की बातें कर रहे हो आप।)\n[101s] AGENT: So I will ask for advance, right? Who gives credit on the very first time? Would you give it?   (तो एडवांस तो दूंगा ही ना, कौन पहली पहली बार में क्रेडिट दे देता है? आप दे दोगे क्या?)\n[103s] CUSTOMER: You at least match the rate.   (आप रेट तो मैच करो।)\n[104s] AGENT: So the rate... there is no rate of 67.   (तो रेट का 67 का रेट ही नहीं है।)\n[106s] CUSTOMER: Can you take JSW's? 67 plus 2300 rupees freight plus two... two... I told you, right?   (JSW का ले सकते हो? 67 प्लस 2300 रुपए का भाड़ा प्लस दो दो मैं आपको बताया ना)\n[110s] AGENT: No no no, that rate is not going on, sir. In Ghaziabad, the rate for HR itself has reached 64.   (ना ना ना, इतना रेट नहीं चल रहा सर जी। गाजियाबाद में HR का ही रेट 64 पहुंच गया है।)\n[112s] CUSTOMER: I didn't even mention Ghaziabad to you.   (मैंने गाजियाबाद बोला ही नहीं आपको।)\n[114s] AGENT: No, so I am saying... hey, listen to me. In Ghaziabad, the rate for HR has reached 64. CR is seven to eight rupees, nine rupees higher.   (नहीं, तो मैं बोल रहा हूं ना अरे मेरी बात तो सुनो। गाजियाबाद में HR का रेट 64 पहुंच गया है। CR रहता है सात से आठ रुपए, नौ रुपए ऊपर।)\n[118s] CUSTOMER: Huh? You look at your calculation, sir. If you want the material, you will get it for 67, Bokaro.   (हैं? वो आपका कैलकुलेशन आप देखो सर। आपको माल चाहिए तो 67 में मिल जाएगा बोकारो)\n[122s] AGENT: Then take it, sir.   (तो ले लो सर फिर तो।)\n[124s] CUSTOMER: Yes, so I am taking it. You called me, I didn't.   (हां तो ले रहा हूं, फोन आपने किया मेरे को, मैंने तो किया नहीं।)\n[126s] AGENT: Okay, okay, okay.   (ठीक है, ठीक है, ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 52,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "52 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "You must follow the pitch structure to build value before discussing price. By skipping the hook and discovery, you went straight to a price fight you couldn't win.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturer with an immediate need for three coils of CR steel. The agent skipped the standard pitch structure, leading to a premature discussion on credit and price. The customer presented a competitor's landed price which the agent could not match, and the call ended without any next steps as the customer decided to buy from the other supplier.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now in HR, CR, anything you want to order?\", \"comment\": \"The agent did not ask for permission to speak, jumping directly into a requirement question after the initial greeting.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now in HR, CR, anything you want to order?\", \"comment\": \"The agent did not deliver a supply or price hook, instead opening with a direct qualification question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"Which brands do you buy, sir, in CR? ... Will you pay in advance, sir?\", \"comment\": \"Agent only asked about current brands and payment terms (2/6 questions), failing to meet the 'partial' threshold of 3.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched. The conversation devolved into a price argument before any value proposition could be established.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement right now in HR, CR, anything you want to order? ... What is the quantity?\", \"comment\": \"Agent successfully asked for and captured the customer's immediate requirement for three specific CR coils.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, okay, okay.\", \"comment\": \"The call ended with the agent acquiescing after losing on price; no next step was proposed or agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure to build value before discussing price. By skipping the hook and discovery, you went straight to a price fight you couldn't win.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"No sir, you also give credit for two months, you give 60 days credit, don't you?\", \"response\": \"Sir, right now credit... you haven't even done a deal for the first time, have you sir?\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"I am getting Bokaro's material, .50 for 67,500 plus 2300 rupees freight, meaning I am getting .50 at a landed price of 70 rupees.\", \"response\": \"No sir, we can't give it for this much.\"}], \"call_summary\": \"The agent contacted a manufacturer with an immediate need for three coils of CR steel. The agent skipped the standard pitch structure, leading to a premature discussion on credit and price. The customer presented a competitor's landed price which the agent could not match, and the call ended without any next steps as the customer decided to buy from the other supplier.\"}",
  "error": null,
  "latency_ms": 32445,
  "input_tokens": 4751,
  "output_tokens": 977,
  "created_at": "2026-09-25 10:45:57",
  "sentiment": "neutral",
  "sentiment_score": 0.141,
  "sentiment_confidence": "high",
  "pos": 7,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.45,
  "agent_talk_sec": 52.2,
  "customer_talk_sec": 63.8,
  "dead_air_sec": 101.0,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 304.6,
  "interruptions": 0,
  "agent_turns": 25,
  "customer_turns": 27,
  "discovery_qs": 10,
  "words_agent": 265,
  "words_customer": 307,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178946817831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.01,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178946817831",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.59,
      "end_s": 2.03,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178946817831",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.3,
      "end_s": 2.7,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 4.36,
      "text_en": "Am I speaking with Naveen Industries?",
      "text_native": "नवीन इंडस्ट्रीज से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.59,
      "end_s": 4.9,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.2,
      "end_s": 7.18,
      "text_en": "Sir, I was calling from JSW One, hello.",
      "text_native": "सर जी, JSW One से बात कर रहा था, नमस्कार।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.48,
      "end_s": 8.2,
      "text_en": "Hello sir.",
      "text_native": "नमस्कार सर।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.56,
      "end_s": 11.88,
      "text_en": "Sir, do you have any requirement right now in HR, CR, anything you want to order?",
      "text_native": "अभी सर कोई requirement है क्या HR CR में anything कुछ order करना चाह रहे हैं?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.0,
      "end_s": 16.1,
      "text_en": "Yes, I need .50 1250, I need .40 1250, I need .60 1250, CR.",
      "text_native": "हां .50 1250 चाहिए, .40 1250 चाहिए, .60 1250 चाहिए CR."
    },
    {
      "ucid": "21112178946817831",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.46,
      "end_s": 17.3,
      "text_en": "What is the quantity?",
      "text_native": "कितना quantity है?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.54,
      "end_s": 18.86,
      "text_en": "I need one coil of each.",
      "text_native": "एक एक coil चाहिए सब।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.2,
      "end_s": 20.28,
      "text_en": ".5, .4, .6.",
      "text_native": ".5, .4, .6."
    },
    {
      "ucid": "21112178946817831",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.58,
      "end_s": 21.2,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 24.1,
      "text_en": "Do you buy this from Jaipur only, or do you also have purchasing from Faridabad, Ghaziabad?",
      "text_native": "ये अभी आप जयपुर से ही लेते हो कि फरीदाबाद गाजियाबाद से भी purchasing है आपकी?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 25.16,
      "text_en": "Where are you calling from?",
      "text_native": "आप कहां से बोल रहे हैं?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 28.0,
      "text_en": "I am calling from the Mumbai head office, I look after all over India.",
      "text_native": "मैं तो मुंबई हेड ऑफिस से बोल रहा हूं, all over India देखता हूं।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 16,
      "speaker": "customer",
      "start_s": 28.2,
      "end_s": 29.9,
      "text_en": "Okay. Yes yes yes.",
      "text_native": "ओके। हां हां हां।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 31.1,
      "text_en": "So that's why I was asking.",
      "text_native": "तो इसलिए पूछ रहा था।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.6,
      "end_s": 35.1,
      "text_en": "No, we buy from Ghaziabad also, from Bokaro also, wherever it's viable, we do it from there.",
      "text_native": "नहीं गाजियाबाद से भी लेते हैं, बोकारो से भी लेते हैं, जहां से पड़ता बन जाता है वहां से कर लेते हैं।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 36.9,
      "text_en": "Which brands do you buy, sir, in CR?",
      "text_native": "Brand कौन कौन से लेते हो सर CR में?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 41.8,
      "text_en": "In CR, JSW will work sir, JSW will work, Jindal Steel Odi... Jindal Steel Odisha will work.",
      "text_native": "CR JSW चलेगा सर, JSW चलेगा, जिंदल स्टील ओडी जिंदल स्टील उड़ीसा चलेगा।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 21,
      "speaker": "agent",
      "start_s": 41.9,
      "end_s": 42.2,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 22,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 44.0,
      "text_en": "Okay. And Bokaro will work.",
      "text_native": "अच्छा। और बोकारो चल जाएगा।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 23,
      "speaker": "agent",
      "start_s": 44.3,
      "end_s": 44.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 24,
      "speaker": "agent",
      "start_s": 45.2,
      "end_s": 46.8,
      "text_en": "Okay. Will you pay in advance, sir?",
      "text_native": "ठीक है। एडवांस में पे करेंगे सर?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 25,
      "speaker": "customer",
      "start_s": 47.3,
      "end_s": 50.9,
      "text_en": "No sir, you also give credit for two months, you give 60 days credit, don't you?",
      "text_native": "नहीं सर, आप तो क्रेडिट भी तो देते हो दो-दो महीने की, 60 days की क्रेडिट देते हो ना आप?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 26,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 54.1,
      "text_en": "Sir, right now credit... you haven't even done a deal for the first time, have you sir?",
      "text_native": "सर अभी तो क्रेडिट अभी तो आपने पहली बार डील भी नहीं किया है ना सर?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 27,
      "speaker": "customer",
      "start_s": 54.3,
      "end_s": 57.4,
      "text_en": "Sir, I haven't, but I am continuously buying material from JSW Steel Coated Products, right?",
      "text_native": "सर नहीं किया है लेकिन JSW Steel Coated Products से तो मैं लगातार माल ले ही रहा हूं ना?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 28,
      "speaker": "agent",
      "start_s": 57.5,
      "end_s": 59.9,
      "text_en": "No, JSW Steel is different, sir. JSW One is different.",
      "text_native": "नहीं, JSW Steel अलग है सर। JSW One अलग है।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 29,
      "speaker": "customer",
      "start_s": 60.0,
      "end_s": 62.4,
      "text_en": "Yes, that's correct, sir. What is your rate? It also depends on the rate, right?",
      "text_native": "हां वो बात सही है सर। आपका क्या रेट है? रेट पे भी तो डिपेंड करता है ना?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 30,
      "speaker": "agent",
      "start_s": 62.6,
      "end_s": 69.1,
      "text_en": "No, so first you tell me if advance will work or not, because later after getting the rate and all, sir, later if you don't give an advance, then that deal falls through.",
      "text_native": "नहीं तो अभी तो आप मेरे को वो तो बताओ कि अगर एडवांस में चलेगा कि नहीं क्योंकि बाद में फिर रेट वगैरह मिलने के बाद सर बाद में एडवांस ना देने का फिर वो डील रह जाती है।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 31,
      "speaker": "customer",
      "start_s": 69.2,
      "end_s": 80.1,
      "text_en": "Sir, you will quote me the rate, right? Brother, if your rate is worth giving an advance... Right now in the Jaipur market, today Bokaro, I am getting Bokaro's material, .50 for 67,500 plus 2300 rupees freight, meaning I am getting .50 at a landed price of 70 rupees.",
      "text_native": "सर आप मेरे को रेट तो कोट करेंगे ना? भैया आपका एडवांस देने लायक रेट रहेगा अभी जयपुर के बाजार में आज बोकारो जो है, बोकारो का माल मेरे को 67,500 में .50 प्लस 2300 रुपए का भाड़ा मतलब 70 rupees landed में मेरे को .50 मिल रहा है।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 32,
      "speaker": "customer",
      "start_s": 80.1,
      "end_s": 83.0,
      "text_en": "Bokaro steel, I mean, SAIL's material from Bokaro. Can you give it to me?",
      "text_native": "बोकारो स्टील मतलब बोकारो का सेल का माल। आप दे सकते हो मेरे को?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 33,
      "speaker": "agent",
      "start_s": 83.2,
      "end_s": 84.9,
      "text_en": "No sir, we can't give it for this much.",
      "text_native": "नहीं सर, इतने में तो नहीं दे सकते।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 34,
      "speaker": "customer",
      "start_s": 85.0,
      "end_s": 87.3,
      "text_en": "Then why are you talking about advance, you can't even provide the material.",
      "text_native": "तो फिर फिर आप एडवांस की बातें कर रहे हो, माल तो आप दे ही नहीं पा रहे हो।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 35,
      "speaker": "agent",
      "start_s": 87.4,
      "end_s": 90.3,
      "text_en": "No no no, sir, this is not a primary brand's material, in my opinion.",
      "text_native": "नहीं नहीं नहीं, ये सर primary brand का मटेरियल नहीं है मेरे हिसाब से।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 36,
      "speaker": "customer",
      "start_s": 90.4,
      "end_s": 93.2,
      "text_en": "Excuse me? I mean, are you getting a TC and all, or is it re-rolling material? Yes yes, you will get a TC too, boss.",
      "text_native": "हैं जी? मतलब आपको TC वगैरह मिल रहा है कि रोलिंग का मटेरियल है? हां हां, TC भी मिलेगा बॉस।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 37,
      "speaker": "customer",
      "start_s": 93.4,
      "end_s": 94.3,
      "text_en": "You will get a TC for the material.",
      "text_native": "TC मिलेगा माल का।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 38,
      "speaker": "customer",
      "start_s": 95.3,
      "end_s": 96.8,
      "text_en": "If you want, I can get it for you.",
      "text_native": "आपको चाहिए तो आपको दिला दूं मैं।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 39,
      "speaker": "agent",
      "start_s": 97.0,
      "end_s": 98.9,
      "text_en": "So I can't do that much for Bokaro, sorry.",
      "text_native": "तो बोकारो का इतना नहीं कर सकता हूं, सॉरी।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 40,
      "speaker": "customer",
      "start_s": 99.2,
      "end_s": 100.7,
      "text_en": "Then you are talking about advance.",
      "text_native": "तो फिर आप एडवांस की बातें कर रहे हो आप।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 41,
      "speaker": "agent",
      "start_s": 100.8,
      "end_s": 103.4,
      "text_en": "So I will ask for advance, right? Who gives credit on the very first time? Would you give it?",
      "text_native": "तो एडवांस तो दूंगा ही ना, कौन पहली पहली बार में क्रेडिट दे देता है? आप दे दोगे क्या?"
    },
    {
      "ucid": "21112178946817831",
      "idx": 42,
      "speaker": "customer",
      "start_s": 103.4,
      "end_s": 104.3,
      "text_en": "You at least match the rate.",
      "text_native": "आप रेट तो मैच करो।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 43,
      "speaker": "agent",
      "start_s": 104.3,
      "end_s": 105.9,
      "text_en": "So the rate... there is no rate of 67.",
      "text_native": "तो रेट का 67 का रेट ही नहीं है।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 44,
      "speaker": "customer",
      "start_s": 106.0,
      "end_s": 109.8,
      "text_en": "Can you take JSW's? 67 plus 2300 rupees freight plus two... two... I told you, right?",
      "text_native": "JSW का ले सकते हो? 67 प्लस 2300 रुपए का भाड़ा प्लस दो दो मैं आपको बताया ना"
    },
    {
      "ucid": "21112178946817831",
      "idx": 45,
      "speaker": "agent",
      "start_s": 109.8,
      "end_s": 112.4,
      "text_en": "No no no, that rate is not going on, sir. In Ghaziabad, the rate for HR itself has reached 64.",
      "text_native": "ना ना ना, इतना रेट नहीं चल रहा सर जी। गाजियाबाद में HR का ही रेट 64 पहुंच गया है।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 46,
      "speaker": "customer",
      "start_s": 112.4,
      "end_s": 113.4,
      "text_en": "I didn't even mention Ghaziabad to you.",
      "text_native": "मैंने गाजियाबाद बोला ही नहीं आपको।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 47,
      "speaker": "agent",
      "start_s": 113.5,
      "end_s": 118.2,
      "text_en": "No, so I am saying... hey, listen to me. In Ghaziabad, the rate for HR has reached 64. CR is seven to eight rupees, nine rupees higher.",
      "text_native": "नहीं, तो मैं बोल रहा हूं ना अरे मेरी बात तो सुनो। गाजियाबाद में HR का रेट 64 पहुंच गया है। CR रहता है सात से आठ रुपए, नौ रुपए ऊपर।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 48,
      "speaker": "customer",
      "start_s": 118.2,
      "end_s": 121.9,
      "text_en": "Huh? You look at your calculation, sir. If you want the material, you will get it for 67, Bokaro.",
      "text_native": "हैं? वो आपका कैलकुलेशन आप देखो सर। आपको माल चाहिए तो 67 में मिल जाएगा बोकारो"
    },
    {
      "ucid": "21112178946817831",
      "idx": 49,
      "speaker": "agent",
      "start_s": 122.0,
      "end_s": 123.4,
      "text_en": "Then take it, sir.",
      "text_native": "तो ले लो सर फिर तो।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 50,
      "speaker": "customer",
      "start_s": 123.6,
      "end_s": 125.8,
      "text_en": "Yes, so I am taking it. You called me, I didn't.",
      "text_native": "हां तो ले रहा हूं, फोन आपने किया मेरे को, मैंने तो किया नहीं।"
    },
    {
      "ucid": "21112178946817831",
      "idx": 51,
      "speaker": "agent",
      "start_s": 126.0,
      "end_s": 127.5,
      "text_en": "Okay, okay, okay.",
      "text_native": "ठीक है, ठीक है, ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178946817831",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now in HR, CR, anything you want to order?",
      "comment": "The agent did not ask for permission to speak, jumping directly into a requirement question after the initial greeting."
    },
    {
      "ucid": "21112178946817831",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now in HR, CR, anything you want to order?",
      "comment": "The agent did not deliver a supply or price hook, instead opening with a direct qualification question."
    },
    {
      "ucid": "21112178946817831",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "Which brands do you buy, sir, in CR? ... Will you pay in advance, sir?",
      "comment": "Agent only asked about current brands and payment terms (2/6 questions), failing to meet the 'partial' threshold of 3."
    },
    {
      "ucid": "21112178946817831",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched. The conversation devolved into a price argument before any value proposition could be established."
    },
    {
      "ucid": "21112178946817831",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement right now in HR, CR, anything you want to order? ... What is the quantity?",
      "comment": "Agent successfully asked for and captured the customer's immediate requirement for three specific CR coils."
    },
    {
      "ucid": "21112178946817831",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, okay, okay.",
      "comment": "The call ended with the agent acquiescing after losing on price; no next step was proposed or agreed upon."
    }
  ],
  "objections": [
    {
      "ucid": "21112178946817831",
      "obj_type": "credit",
      "state": "handled",
      "evidence": "No sir, you also give credit for two months, you give 60 days credit, don't you?",
      "response": "Sir, right now credit... you haven't even done a deal for the first time, have you sir?"
    },
    {
      "ucid": "21112178946817831",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "I am getting Bokaro's material, .50 for 67,500 plus 2300 rupees freight, meaning I am getting .50 at a landed price of 70 rupees.",
      "response": "No sir, we can't give it for this much."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}