{
  "ucid": "21112178945431131",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 12:08:31",
  "end_time": "2026-09-15 12:09:22",
  "duration_sec": 51,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8aaafc5f1648510536c357383ca10935.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 96,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945431131__DIA8aaafc5f1648510536c357383ca10935.mp3",
  "audio_bytes": 110160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 36.72,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] UNKNOWN: to record your name and reason for calling, I'll see if this person is available.\n[16s] UNKNOWN: I'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone.\n[23s] UNKNOWN: [inaudible]",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 3,
  "connected": 0,
  "audio_notes": "very poor: The recording consists of an English IVR/voicemail system. A human voice is heard very faintly after the tone but is completely inaudible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "red",
  "band_reason": "no human conversation on the recording (voicemail / IVR / ringing)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "excluded",
  "model": null,
  "rubric_version": "1.0.0",
  "exclusion_reason": "dead / non-analysable call (red band): 3 turns",
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": null,
  "pitch_score_band": null,
  "pitch_missed_steps": null,
  "pitch_coaching_note": null,
  "usp_relevance": null,
  "rubric_inferred": 0,
  "segment_detected": null,
  "mfg_flag": null,
  "geo_flag": null,
  "geo_reason": null,
  "moq_flag": null,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": null,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": null,
  "supply_flag": null,
  "supply_details": null,
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": null,
  "raw_json": null,
  "error": null,
  "latency_ms": null,
  "input_tokens": null,
  "output_tokens": null,
  "created_at": "2026-09-25 10:42:45",
  "sentiment": "n/a",
  "sentiment_score": null,
  "sentiment_confidence": "none",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "excluded: dead call (red band)",
  "talk_ratio": null,
  "agent_talk_sec": 0.0,
  "customer_talk_sec": 0.0,
  "dead_air_sec": null,
  "longest_monologue_sec": 0.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 0,
  "customer_turns": 0,
  "discovery_qs": 0,
  "words_agent": 0,
  "words_customer": 0,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178945431131",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.0,
      "end_s": 4.2,
      "text_en": "to record your name and reason for calling, I'll see if this person is available.",
      "text_native": "to record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "21112178945431131",
      "idx": 1,
      "speaker": "unknown",
      "start_s": 16.03,
      "end_s": 21.0,
      "text_en": "I'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone.",
      "text_native": "I'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone."
    },
    {
      "ucid": "21112178945431131",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 22.8,
      "end_s": 24.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [],
  "objections": [],
  "missed_steps": [],
  "objection_phrases_list": []
}