{ "ucid": "21112178945230491", "call_date": "2026-09-15", "start_time": "2026-09-15 11:35:04", "end_time": "2026-09-15 11:40:44", "duration_sec": 340, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Does_not_deal_Steel", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA95ac09de04fbc702da31404a140f55be.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 108, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945230491__DIA95ac09de04fbc702da31404a140f55be.mp3", "audio_bytes": 937872, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 312.624, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Hello? (हॅलो?)\n[6s] CUSTOMER: Hello. (हॅलो.)\n[6s] AGENT: Hello, am I speaking with Soheb ji from Amzo Venture? (हॅलो, Amzo Venture से बात कर रहे हैं सोहेब जी?)\n[9s] CUSTOMER: Yes, tell me. (हां जी बोलिए।)\n[10s] AGENT: I was calling from JSW One, Namaskar. (JSW One से बात कर रहा था, नमस्कार।)\n[12s] CUSTOMER: Yes sir, Namaskar, tell me. (हां सर, नमस्कार बोलिए।)\n[13s] AGENT: Sir, your Amzo Venture was recently registered, so I wanted to know a little about your nature of business, what it is, and all that. (आपका सर ये Amzo Venture रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था इसके आपका जो नेचर ऑफ बिज़नेस है, क्या है वो सब।)\n[18s] CUSTOMER: In our business, sir, we mostly do home appliances and stuff. (अपने इसमें सर ज्यादातर तो हम लोग इसमें होम अप्लायंसेस वगेरह इसमें करते हैं।)\n[22s] AGENT: What? (क्या?)\n[23s] CUSTOMER: We do home appliances and stuff. The home appliances thing, right? Yes, we do that. (होम अप्लायंसेस वगेरह इसमें करते हैं। होम अप्लायंसेस का जो रहता है ना, हां, उसमें करते हैं।)\n[26s] AGENT: Okay, okay. (ओके ओके।)\n[28s] AGENT: So what raw material is needed for that, sir? (तो उसमें रॉ मटेरियल क्या लगता है सर?)\n[30s] CUSTOMER: Raw material and all is not needed, sir. It's not a manufacturing job. It's a direct supply job, a retail job. (रॉ मटेरियल वगेरह कुछ नहीं लगता सर। ऐसे यानि अपना मैन्युफैक्चरिंग का काम नहीं है। डायरेक्ट ये सप्लाय का काम है, रिटेल वाला काम है।)\n[35s] AGENT: Oh, so you mean you do retail work in your appliances. (अच्छा, उसमें मतलब आपके अप्लायंस में रिटेल का काम करते हैं आप।)\n[37s] CUSTOMER: Yes sir. (हां सर।)\n[38s] AGENT: So in that, what are the general raw materials you retail? (तो उसमें क्या जनरली क्या-क्या रॉ मटेरियल का आपका रिटेलिंग रहता है?)\n[41s] CUSTOMER: Our main thing is on e-commerce, like online business. (हमारा मेन जो है ना वो ई-कॉमर्स पे रहता है, जैसे ऑनलाइन बिज़नेस पे रहता है।)\n[44s] AGENT: Oh, in your e-commerce... (अच्छा, आपका ई-कॉमर्स में...)\n[45s] CUSTOMER: Yes, we deal more in that. (जी, उसमें ज्यादा तो हम डीलिंग करते हैं।)\n[47s] AGENT: So, no, so you don't have any procurement in steel? (तो नहीं, तो आपका कुछ स्टील में प्रोक्योरमेंट नहीं रहता है क्या?)\n[49s] CUSTOMER: Sir? (जी सर?)\n[49s] AGENT: You don't have procurement in steel? (स्टील में प्रोक्योरमेंट नहीं रहता है क्या?)\n[51s] CUSTOMER: No no sir, there is no procurement in steel that much. (नहीं नहीं सर, स्टील में कोई प्रोक्योरमेंट नहीं रहता इतना।)\n[53s] AGENT: Then you had registered, right? That's why I'm asking. We provide steel. (तो फिर आपने रजिस्टर करवाया था ना, इसलिए पूछ रहा हूं। हम तो स्टील देते हैं।)\n[56s] CUSTOMER: Yes, so in that, I was checking what offers are there and all that. (हां, तो उसमें मैं ये ये देख रहा था कि इसमें यानि इसमें ऑफर रहते हैं वो सब चेक कर रहा था मैं।)\n[60s] AGENT: What? (क्या?)\n[60s] CUSTOMER: If we have to work in this thing, (अगर इस चीज में हमको यानि काम करना है,)\n[63s] AGENT: Work in what? (किसमें काम करना है?)\n[64s] CUSTOMER: I had seen the advertisement for steel and all. (अगर स्टील वगेरह को मैंने देखा था एडवर्टाइज।)\n[66s] AGENT: Oh, that's why I checked. (अच्छा, इसलिए मैंने चेक किया था।)\n[68s] AGENT: So you don't need steel, right? (स्टील नहीं चाहिए ना मतलब आपको?)\n[70s] CUSTOMER: No sir, I just checked it for general information. (नहीं सर, ऐसे ही जनरल इंफॉर्मेशन के लिए चेक किया था उसको।)\n[73s] AGENT: Oh, I see. Well, there is no advertisement or anything. I was calling from the sales team. It would have been good for steel purchasing. It's okay, no problem if you don't have it. (अच्छा अच्छा। अच्छा, वैसे तो एडवर्टाइज वगेरह कुछ नहीं होता। मैं तो सेल्स टीम से बात कर रहा था। अगर स्टील परचेसिंग के लिए सही रहता तो। ठीक है, कोई बात नहीं अगर आपका नहीं है तो।)\n[80s] AGENT: Okay? (ठीक है?)\n[80s] CUSTOMER: But sir, if I want to get involved in it, what will I have to do? (लेकिन उसमें सर अगर इन्वॉल्व होना है तो फिर उसमें क्या करना पड़ेगा सर?)\n[83s] AGENT: Your voice was not coming clearly. (आपका आवाज तक क्लियर नहीं आ रहा था।)\n[84s] CUSTOMER: One minute, I'll put on my headphones. (एक मिनट, मैं हेडफोन लगाया।)\n[86s] AGENT: Yes. [inaudible] (हां। [inaudible])\n[90s] CUSTOMER: Yes sir. (हां सर।)\n[91s] AGENT: Yes, now tell me sir, what were you saying? (हां, अब बताइए सर, क्या कह रहे हैं?)\n[92s] CUSTOMER: I was asking that if I have to work in this, for steel, what will I have to do for that? In steel and all? (मेरा ये पूछना था कि अगर उसमें से अगर काम करना है स्टील के लिए, तो उसमें क्या करना पड़ेगा? स्टील वगेरह के इसमें?)\n[96s] CUSTOMER: If I come into this field, yes. (अगर इस फील्ड में आते हैं, जी।)\n[98s] AGENT: No, we... do you need material or do you want to sell here? (नहीं, हम तो आपको अब आपको मटेरियल चाहिए कि आपको बेचना है इधर?)\n[101s] CUSTOMER: I want to sell, sir. I'll have to buy the material and then sell it, right? (बेचना है सर। मटेरियल लेकर के बेचना पड़ेगा ना।)\n[103s] AGENT: No, do you want to sell to the company, to JSW One? (नहीं, इधर कंपनी-कंपनी को बेचना है क्या JSW One को?)\n[105s] CUSTOMER: No sir, I want to sell, buy from you and sell it forward. (नहीं सर, बेचना है, उनसे लेकर के आगे बेचना है।)\n[107s] AGENT: So, buy from us and sell it forward, meaning you will need steel, right? (और हमसे लेकर के आगे बेचना है, मतलब आपको स्टील चाहिए रहेगा ना?)\n[110s] CUSTOMER: Yes. (जी।)\n[110s] AGENT: Then for that, you find your customers from the market and take the material from us. (तो फिर वो तो आपके, आप अपने कस्टमर से, आप मार्केट से निकालो और हमसे मटेरियल ले लो।)\n[114s] CUSTOMER: Won't I get it from you? Because I saw in it that there was steel, there was cement and all. (अपने पास से नहीं मिलेंगे? क्योंकि मैंने उसमें देखा था कि उसमें स्टील का भी था, सीमेंट वगेरह का भी था।)\n[117s] AGENT: If we had customers, then wouldn't we sell directly to the customer? Why would we tell you? (अगर हमारे पास कस्टमर होंगे तो फिर हम डायरेक्ट कस्टमर को नहीं बेच देंगे? आपको क्यों बताएंगे?)\n[121s] AGENT: You think about it. Retailing if... (आप ही सोचो। रिटेलिंग अगर...)\n[123s] CUSTOMER: No, like that... (नहीं, वैसा...)\n[124s] AGENT: No, like that, yes, so if we have manufacturer customers, we will sell to them directly, right? Why would we tell you? If you are in retailing, then you tell your customers, I mean, you won't tell me your customers. You will just tell me the material, what material you need, then you will sell it forward by adding your margin on your end. (नहीं, वैसा, हां तो हम डायरेक्ट अगर मैन्युफैक्चरर कस्टमर अगर हमारे पास होंगे, हम उनको डायरेक्ट बेचेंगे ना, फिर आपको क्यों बताएंगे ना? अगर आपका रिटेलिंग का है तो आप अपने कस्टमर बताओ, मैं अपने कस्टमर थोड़े ना बताऊंगा। आप तो सीधा मटेरियल बताओगे कि आपको क्या चाहिए मटेरियल, फिर आप अपने एंड पे मार्जिन लगा के बेचोगे आगे।)\n[133s] CUSTOMER: I actually couldn't understand that, the app you have launched, what is it for, why was it launched? Can you give me some details on that? (मैं एक्चुअली वो चीज समझ नहीं पाया कि आपने जो ऐप चालू किए है, वो किस लिए, बीएसपी की है, वो मुझे थोड़ा सा डिटेल्स दे सकते हो उस चीज की?)\n[137s] AGENT: Why the app was launched, it's for that, right? It's an e-commerce platform from JSW One. We supply steel. (किसलिए, ऐप चालू किया है वो तो उसके लिए है ना, एज़ अ ई-कॉमर्स प्लेटफॉर्म है JSW One की तरफ से। हम स्टील सप्लाय करते हैं।)\n[142s] AGENT: So if you need material, then on that a little... (तो अगर आपको मटेरियल चाहिए तो उसपे थोड़ा...)\n[144s] CUSTOMER: Do you give it to distributors or do you do retail? (डिस्ट्रीब्यूटर को देते हैं आप या रिटेल में करते हो?)\n[145s] AGENT: We can do it for everyone. Trader, distributor, manufacturers, OEMs, whoever they are, our materials go into projects, we can do it for everyone. (सबको कर सकते हैं। ट्रेडर, डिस्ट्रीब्यूटर, मैन्युफैक्चरर्स, OEMs जितने होते हैं, प्रोजेक्ट में जाते हैं हमारे, सबको कर सकते हैं।)\n[150s] AGENT: So your requirement, you mean, bring your requirement and take the material. (तो आपका कोई रिक्वायरमेंट, आप मतलब रिक्वायरमेंट लेके आइए और ले जाइए मटेरियल।)\n[154s] CUSTOMER: Oh, you do that, right? (अच्छा, ऐसा करते हैं ना?)\n[155s] CUSTOMER: So sir, how will the margin be? (तो सर मार्जिन कैसे क्या रहेंगे सर?)\n[157s] AGENT: Hello? (हॅलो?)\n[157s] CUSTOMER: Hello? Yes sir, how will the margin be? How will the margin be in it? (हॅलो? हां सर, मार्जिन कैसे करेंगे? उसमें मार्जिन कैसे क्या रहेंगे?)\n[160s] AGENT: The margin, that depends on you, right? (मार्जिन तो वो तो आपका रहता है ना।)\n[162s] CUSTOMER: I am asking what margin I will get it at. (मुझे क्या मार्जिन पे मिलेगा, वो पूछ रहा हूं मैं।)\n[164s] AGENT: No, what, you will get it at whatever the market operating price is. (नहीं, क्या, जो मार्केट ऑपरेटिंग प्राइस चल रहा है, उसपे मिलेगा।)\n[167s] AGENT: It will depend on the quantity. (क्वांटिटी पे डिपेंड करेगा।)\n[168s] CUSTOMER: Yes. Okay, if I buy in bulk, I will get more, if I buy less, I will get less. (हां। अच्छा, बल्क में उठाएंगे तो ज्यादा मिलेगा, कम उठाएंगे तो कम मिलेगा।)\n[172s] AGENT: Yes. (हां।)\n[172s] CUSTOMER: Okay. So what are you dealing in, sir? I mean, what all is in manufacturing? Besides steel? (ठीक है। तो अपना डीलिंग किस-किस में है सर उसमें? अरे, क्या-क्या मैन्युफैक्चरिंग में है? स्टील के अलावा?)\n[176s] AGENT: There is no other manufacturing, it's only steel. (कोई और मैन्युफैक्चरिंग नहीं है, स्टील का ही है।)\n[178s] CUSTOMER: It's only steel, right? (स्टील का ही है ना?)\n[179s] AGENT: Yes. (हां।)\n[180s] CUSTOMER: Okay sir. I'll save your number. If I need anything, I will contact you. (ठीक है सर। आपका नंबर सेव करता हूं, अगर कुछ मुझे लगा ऐसा तो मैं कांटेक्ट कर लूंगा आपसे।)\n[184s] AGENT: Okay. I will send it on your WhatsApp. You can check that one. (ठीक है। मैं भेज दूंगा अपना WhatsApp पे। वो वाला देख लीजिएगा।)\n[188s] CUSTOMER: Yes, of course. (जी, बिलकुल।)\n[188s] CUSTOMER: And sir, minimum order? (और सर, मिनिमम ऑर्डर?)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 78, "connected": 1, "audio_notes": "clear: The customer's voice is slightly muffled in the beginning but becomes clear after he puts on headphones.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "78 turns, clean transcript (1% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When the customer pivoted from 'I don't use steel' to 'How can I start selling steel?', you missed the opportunity to re-engage discovery and educate them on how our platform empowers new traders.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant who initially stated they are in home appliance e-commerce and do not procure steel. The customer then expressed interest in becoming a steel trader and asked for details on the business model. The agent provided a basic explanation but failed to conduct further discovery, explain platform USPs, or establish a concrete next step, ending the call with a vague promise to send a WhatsApp message.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, your Amzo Venture was recently registered, so I wanted to know a little about your nature of business, what it is, and all that.\", \"comment\": \"The agent opened the call by stating the reason for calling and moved to understand the customer's business without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, am I speaking with Soheb ji from Amzo Venture?\", \"comment\": \"The agent only verified the customer's name and company, failing to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"I wanted to know a little about your nature of business, what it is, and all that.\", \"comment\": \"While the agent asked about the business type, the discovery stopped when the customer said they don't use steel. Even after the customer showed interest in trading, the agent did not pivot to ask discovery questions relevant to a trader.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"It's an e-commerce platform from JSW One. We supply steel.\", \"comment\": \"Although the customer explicitly asked for platform details, the agent gave a very high-level answer and failed to mention key USPs like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer had no current requirement, but expressed interest in becoming a trader. The agent did not treat this as a future opportunity or schedule a specific callback to explore it further.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay. I will send it on your WhatsApp. You can check that one.\", \"comment\": \"The call ended vaguely with the agent promising to send a WhatsApp message, which is not one of the three required closure outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer pivoted from 'I don't use steel' to 'How can I start selling steel?', you missed the opportunity to re-engage discovery and educate them on how our platform empowers new traders.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"No sir, I just checked it for general information.\", \"response\": \"It's okay, no problem if you don't have it.\"}, {\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"So sir, how will the margin be? How will the margin be in it?\", \"response\": \"The margin, that depends on you, right? ... you will get it at whatever the market operating price is.\"}], \"call_summary\": \"The agent contacted a new registrant who initially stated they are in home appliance e-commerce and do not procure steel. The customer then expressed interest in becoming a steel trader and asked for details on the business model. The agent provided a basic explanation but failed to conduct further discovery, explain platform USPs, or establish a concrete next step, ending the call with a vague promise to send a WhatsApp message.\"}", "error": null, "latency_ms": 35745, "input_tokens": 5743, "output_tokens": 1050, "created_at": "2026-09-25 10:50:32", "sentiment": "negative", "sentiment_score": -0.212, "sentiment_confidence": "high", "pos": 4, "neg": 4, "lex_hits": 16, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.55, "agent_talk_sec": 89.0, "customer_talk_sec": 72.7, "dead_air_sec": 178.3, "longest_monologue_sec": 9.0, "agent_wpm": 293.3, "interruptions": 0, "agent_turns": 41, "customer_turns": 37, "discovery_qs": 23, "words_agent": 435, "words_customer": 371, "monologue_heavy": 0, "turns": [ { "ucid": "21112178945230491", "idx": 0, "speaker": "agent", "start_s": 4.89, "end_s": 5.39, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178945230491", "idx": 1, "speaker": "customer", "start_s": 5.89, "end_s": 6.26, "text_en": "Hello.", "text_native": "हॅलो." }, { "ucid": "21112178945230491", "idx": 2, "speaker": "agent", "start_s": 6.49, "end_s": 8.9, "text_en": "Hello, am I speaking with Soheb ji from Amzo Venture?", "text_native": "हॅलो, Amzo Venture से बात कर रहे हैं सोहेब जी?" }, { "ucid": "21112178945230491", "idx": 3, "speaker": "customer", "start_s": 9.3, "end_s": 9.8, "text_en": "Yes, tell me.", "text_native": "हां जी बोलिए।" }, { "ucid": "21112178945230491", "idx": 4, "speaker": "agent", "start_s": 10.1, "end_s": 11.6, "text_en": "I was calling from JSW One, Namaskar.", "text_native": "JSW One से बात कर रहा था, नमस्कार।" }, { "ucid": "21112178945230491", "idx": 5, "speaker": "customer", "start_s": 12.08, "end_s": 13.18, "text_en": "Yes sir, Namaskar, tell me.", "text_native": "हां सर, नमस्कार बोलिए।" }, { "ucid": "21112178945230491", "idx": 6, "speaker": "agent", "start_s": 13.4, "end_s": 18.0, "text_en": "Sir, your Amzo Venture was recently registered, so I wanted to know a little about your nature of business, what it is, and all that.", "text_native": "आपका सर ये Amzo Venture रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था इसके आपका जो नेचर ऑफ बिज़नेस है, क्या है वो सब।" }, { "ucid": "21112178945230491", "idx": 7, "speaker": "customer", "start_s": 18.5, "end_s": 21.8, "text_en": "In our business, sir, we mostly do home appliances and stuff.", "text_native": "अपने इसमें सर ज्यादातर तो हम लोग इसमें होम अप्लायंसेस वगेरह इसमें करते हैं।" }, { "ucid": "21112178945230491", "idx": 8, "speaker": "agent", "start_s": 22.2, "end_s": 22.5, "text_en": "What?", "text_native": "क्या?" }, { "ucid": "21112178945230491", "idx": 9, "speaker": "customer", "start_s": 22.7, "end_s": 26.0, "text_en": "We do home appliances and stuff. The home appliances thing, right? Yes, we do that.", "text_native": "होम अप्लायंसेस वगेरह इसमें करते हैं। होम अप्लायंसेस का जो रहता है ना, हां, उसमें करते हैं।" }, { "ucid": "21112178945230491", "idx": 10, "speaker": "agent", "start_s": 26.0, "end_s": 27.5, "text_en": "Okay, okay.", "text_native": "ओके ओके।" }, { "ucid": "21112178945230491", "idx": 11, "speaker": "agent", "start_s": 27.9, "end_s": 29.5, "text_en": "So what raw material is needed for that, sir?", "text_native": "तो उसमें रॉ मटेरियल क्या लगता है सर?" }, { "ucid": "21112178945230491", "idx": 12, "speaker": "customer", "start_s": 30.0, "end_s": 34.5, "text_en": "Raw material and all is not needed, sir. It's not a manufacturing job. It's a direct supply job, a retail job.", "text_native": "रॉ मटेरियल वगेरह कुछ नहीं लगता सर। ऐसे यानि अपना मैन्युफैक्चरिंग का काम नहीं है। डायरेक्ट ये सप्लाय का काम है, रिटेल वाला काम है।" }, { "ucid": "21112178945230491", "idx": 13, "speaker": "agent", "start_s": 34.9, "end_s": 37.0, "text_en": "Oh, so you mean you do retail work in your appliances.", "text_native": "अच्छा, उसमें मतलब आपके अप्लायंस में रिटेल का काम करते हैं आप।" }, { "ucid": "21112178945230491", "idx": 14, "speaker": "customer", "start_s": 37.2, "end_s": 37.7, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178945230491", "idx": 15, "speaker": "agent", "start_s": 38.0, "end_s": 41.0, "text_en": "So in that, what are the general raw materials you retail?", "text_native": "तो उसमें क्या जनरली क्या-क्या रॉ मटेरियल का आपका रिटेलिंग रहता है?" }, { "ucid": "21112178945230491", "idx": 16, "speaker": "customer", "start_s": 41.2, "end_s": 43.8, "text_en": "Our main thing is on e-commerce, like online business.", "text_native": "हमारा मेन जो है ना वो ई-कॉमर्स पे रहता है, जैसे ऑनलाइन बिज़नेस पे रहता है।" }, { "ucid": "21112178945230491", "idx": 17, "speaker": "agent", "start_s": 44.0, "end_s": 44.8, "text_en": "Oh, in your e-commerce...", "text_native": "अच्छा, आपका ई-कॉमर्स में..." }, { "ucid": "21112178945230491", "idx": 18, "speaker": "customer", "start_s": 44.8, "end_s": 46.5, "text_en": "Yes, we deal more in that.", "text_native": "जी, उसमें ज्यादा तो हम डीलिंग करते हैं।" }, { "ucid": "21112178945230491", "idx": 19, "speaker": "agent", "start_s": 46.8, "end_s": 48.5, "text_en": "So, no, so you don't have any procurement in steel?", "text_native": "तो नहीं, तो आपका कुछ स्टील में प्रोक्योरमेंट नहीं रहता है क्या?" }, { "ucid": "21112178945230491", "idx": 20, "speaker": "customer", "start_s": 48.8, "end_s": 49.2, "text_en": "Sir?", "text_native": "जी सर?" }, { "ucid": "21112178945230491", "idx": 21, "speaker": "agent", "start_s": 49.4, "end_s": 50.8, "text_en": "You don't have procurement in steel?", "text_native": "स्टील में प्रोक्योरमेंट नहीं रहता है क्या?" }, { "ucid": "21112178945230491", "idx": 22, "speaker": "customer", "start_s": 51.0, "end_s": 52.8, "text_en": "No no sir, there is no procurement in steel that much.", "text_native": "नहीं नहीं सर, स्टील में कोई प्रोक्योरमेंट नहीं रहता इतना।" }, { "ucid": "21112178945230491", "idx": 23, "speaker": "agent", "start_s": 53.2, "end_s": 55.5, "text_en": "Then you had registered, right? That's why I'm asking. We provide steel.", "text_native": "तो फिर आपने रजिस्टर करवाया था ना, इसलिए पूछ रहा हूं। हम तो स्टील देते हैं।" }, { "ucid": "21112178945230491", "idx": 24, "speaker": "customer", "start_s": 55.5, "end_s": 59.5, "text_en": "Yes, so in that, I was checking what offers are there and all that.", "text_native": "हां, तो उसमें मैं ये ये देख रहा था कि इसमें यानि इसमें ऑफर रहते हैं वो सब चेक कर रहा था मैं।" }, { "ucid": "21112178945230491", "idx": 25, "speaker": "agent", "start_s": 59.8, "end_s": 60.1, "text_en": "What?", "text_native": "क्या?" }, { "ucid": "21112178945230491", "idx": 26, "speaker": "customer", "start_s": 60.5, "end_s": 62.5, "text_en": "If we have to work in this thing,", "text_native": "अगर इस चीज में हमको यानि काम करना है," }, { "ucid": "21112178945230491", "idx": 27, "speaker": "agent", "start_s": 62.8, "end_s": 63.5, "text_en": "Work in what?", "text_native": "किसमें काम करना है?" }, { "ucid": "21112178945230491", "idx": 28, "speaker": "customer", "start_s": 63.5, "end_s": 65.8, "text_en": "I had seen the advertisement for steel and all.", "text_native": "अगर स्टील वगेरह को मैंने देखा था एडवर्टाइज।" }, { "ucid": "21112178945230491", "idx": 29, "speaker": "agent", "start_s": 66.5, "end_s": 68.0, "text_en": "Oh, that's why I checked.", "text_native": "अच्छा, इसलिए मैंने चेक किया था।" }, { "ucid": "21112178945230491", "idx": 30, "speaker": "agent", "start_s": 68.5, "end_s": 69.8, "text_en": "So you don't need steel, right?", "text_native": "स्टील नहीं चाहिए ना मतलब आपको?" }, { "ucid": "21112178945230491", "idx": 31, "speaker": "customer", "start_s": 70.5, "end_s": 72.8, "text_en": "No sir, I just checked it for general information.", "text_native": "नहीं सर, ऐसे ही जनरल इंफॉर्मेशन के लिए चेक किया था उसको।" }, { "ucid": "21112178945230491", "idx": 32, "speaker": "agent", "start_s": 73.0, "end_s": 79.5, "text_en": "Oh, I see. Well, there is no advertisement or anything. I was calling from the sales team. It would have been good for steel purchasing. It's okay, no problem if you don't have it.", "text_native": "अच्छा अच्छा। अच्छा, वैसे तो एडवर्टाइज वगेरह कुछ नहीं होता। मैं तो सेल्स टीम से बात कर रहा था। अगर स्टील परचेसिंग के लिए सही रहता तो। ठीक है, कोई बात नहीं अगर आपका नहीं है तो।" }, { "ucid": "21112178945230491", "idx": 33, "speaker": "agent", "start_s": 80.0, "end_s": 80.2, "text_en": "Okay?", "text_native": "ठीक है?" }, { "ucid": "21112178945230491", "idx": 34, "speaker": "customer", "start_s": 80.5, "end_s": 82.8, "text_en": "But sir, if I want to get involved in it, what will I have to do?", "text_native": "लेकिन उसमें सर अगर इन्वॉल्व होना है तो फिर उसमें क्या करना पड़ेगा सर?" }, { "ucid": "21112178945230491", "idx": 35, "speaker": "agent", "start_s": 83.0, "end_s": 84.2, "text_en": "Your voice was not coming clearly.", "text_native": "आपका आवाज तक क्लियर नहीं आ रहा था।" }, { "ucid": "21112178945230491", "idx": 36, "speaker": "customer", "start_s": 84.5, "end_s": 85.8, "text_en": "One minute, I'll put on my headphones.", "text_native": "एक मिनट, मैं हेडफोन लगाया।" }, { "ucid": "21112178945230491", "idx": 37, "speaker": "agent", "start_s": 86.0, "end_s": 89.5, "text_en": "Yes. [inaudible]", "text_native": "हां। [inaudible]" }, { "ucid": "21112178945230491", "idx": 38, "speaker": "customer", "start_s": 90.0, "end_s": 90.5, "text_en": "Yes sir.", "text_native": "हां सर।" }, { "ucid": "21112178945230491", "idx": 39, "speaker": "agent", "start_s": 90.8, "end_s": 91.8, "text_en": "Yes, now tell me sir, what were you saying?", "text_native": "हां, अब बताइए सर, क्या कह रहे हैं?" }, { "ucid": "21112178945230491", "idx": 40, "speaker": "customer", "start_s": 92.0, "end_s": 95.8, "text_en": "I was asking that if I have to work in this, for steel, what will I have to do for that? In steel and all?", "text_native": "मेरा ये पूछना था कि अगर उसमें से अगर काम करना है स्टील के लिए, तो उसमें क्या करना पड़ेगा? स्टील वगेरह के इसमें?" }, { "ucid": "21112178945230491", "idx": 41, "speaker": "customer", "start_s": 96.5, "end_s": 97.8, "text_en": "If I come into this field, yes.", "text_native": "अगर इस फील्ड में आते हैं, जी।" }, { "ucid": "21112178945230491", "idx": 42, "speaker": "agent", "start_s": 98.0, "end_s": 101.0, "text_en": "No, we... do you need material or do you want to sell here?", "text_native": "नहीं, हम तो आपको अब आपको मटेरियल चाहिए कि आपको बेचना है इधर?" }, { "ucid": "21112178945230491", "idx": 43, "speaker": "customer", "start_s": 101.0, "end_s": 102.8, "text_en": "I want to sell, sir. I'll have to buy the material and then sell it, right?", "text_native": "बेचना है सर। मटेरियल लेकर के बेचना पड़ेगा ना।" }, { "ucid": "21112178945230491", "idx": 44, "speaker": "agent", "start_s": 103.0, "end_s": 104.8, "text_en": "No, do you want to sell to the company, to JSW One?", "text_native": "नहीं, इधर कंपनी-कंपनी को बेचना है क्या JSW One को?" }, { "ucid": "21112178945230491", "idx": 45, "speaker": "customer", "start_s": 105.0, "end_s": 107.0, "text_en": "No sir, I want to sell, buy from you and sell it forward.", "text_native": "नहीं सर, बेचना है, उनसे लेकर के आगे बेचना है।" }, { "ucid": "21112178945230491", "idx": 46, "speaker": "agent", "start_s": 107.2, "end_s": 109.5, "text_en": "So, buy from us and sell it forward, meaning you will need steel, right?", "text_native": "और हमसे लेकर के आगे बेचना है, मतलब आपको स्टील चाहिए रहेगा ना?" }, { "ucid": "21112178945230491", "idx": 47, "speaker": "customer", "start_s": 109.8, "end_s": 110.2, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178945230491", "idx": 48, "speaker": "agent", "start_s": 110.5, "end_s": 113.5, "text_en": "Then for that, you find your customers from the market and take the material from us.", "text_native": "तो फिर वो तो आपके, आप अपने कस्टमर से, आप मार्केट से निकालो और हमसे मटेरियल ले लो।" }, { "ucid": "21112178945230491", "idx": 49, "speaker": "customer", "start_s": 114.0, "end_s": 117.0, "text_en": "Won't I get it from you? Because I saw in it that there was steel, there was cement and all.", "text_native": "अपने पास से नहीं मिलेंगे? क्योंकि मैंने उसमें देखा था कि उसमें स्टील का भी था, सीमेंट वगेरह का भी था।" }, { "ucid": "21112178945230491", "idx": 50, "speaker": "agent", "start_s": 117.2, "end_s": 120.5, "text_en": "If we had customers, then wouldn't we sell directly to the customer? Why would we tell you?", "text_native": "अगर हमारे पास कस्टमर होंगे तो फिर हम डायरेक्ट कस्टमर को नहीं बेच देंगे? आपको क्यों बताएंगे?" }, { "ucid": "21112178945230491", "idx": 51, "speaker": "agent", "start_s": 120.8, "end_s": 123.0, "text_en": "You think about it. Retailing if...", "text_native": "आप ही सोचो। रिटेलिंग अगर..." }, { "ucid": "21112178945230491", "idx": 52, "speaker": "customer", "start_s": 123.0, "end_s": 123.5, "text_en": "No, like that...", "text_native": "नहीं, वैसा..." }, { "ucid": "21112178945230491", "idx": 53, "speaker": "agent", "start_s": 123.5, "end_s": 132.5, "text_en": "No, like that, yes, so if we have manufacturer customers, we will sell to them directly, right? Why would we tell you? If you are in retailing, then you tell your customers, I mean, you won't tell me your customers. You will just tell me the material, what material you need, then you will sell it forward by adding your margin on your end.", "text_native": "नहीं, वैसा, हां तो हम डायरेक्ट अगर मैन्युफैक्चरर कस्टमर अगर हमारे पास होंगे, हम उनको डायरेक्ट बेचेंगे ना, फिर आपको क्यों बताएंगे ना? अगर आपका रिटेलिंग का है तो आप अपने कस्टमर बताओ, मैं अपने कस्टमर थोड़े ना बताऊंगा। आप तो सीधा मटेरियल बताओगे कि आपको क्या चाहिए मटेरियल, फिर आप अपने एंड पे मार्जिन लगा के बेचोगे आगे।" }, { "ucid": "21112178945230491", "idx": 54, "speaker": "customer", "start_s": 132.8, "end_s": 137.0, "text_en": "I actually couldn't understand that, the app you have launched, what is it for, why was it launched? Can you give me some details on that?", "text_native": "मैं एक्चुअली वो चीज समझ नहीं पाया कि आपने जो ऐप चालू किए है, वो किस लिए, बीएसपी की है, वो मुझे थोड़ा सा डिटेल्स दे सकते हो उस चीज की?" }, { "ucid": "21112178945230491", "idx": 55, "speaker": "agent", "start_s": 137.2, "end_s": 141.5, "text_en": "Why the app was launched, it's for that, right? It's an e-commerce platform from JSW One. We supply steel.", "text_native": "किसलिए, ऐप चालू किया है वो तो उसके लिए है ना, एज़ अ ई-कॉमर्स प्लेटफॉर्म है JSW One की तरफ से। हम स्टील सप्लाय करते हैं।" }, { "ucid": "21112178945230491", "idx": 56, "speaker": "agent", "start_s": 142.0, "end_s": 143.5, "text_en": "So if you need material, then on that a little...", "text_native": "तो अगर आपको मटेरियल चाहिए तो उसपे थोड़ा..." }, { "ucid": "21112178945230491", "idx": 57, "speaker": "customer", "start_s": 143.5, "end_s": 145.0, "text_en": "Do you give it to distributors or do you do retail?", "text_native": "डिस्ट्रीब्यूटर को देते हैं आप या रिटेल में करते हो?" }, { "ucid": "21112178945230491", "idx": 58, "speaker": "agent", "start_s": 145.0, "end_s": 150.0, "text_en": "We can do it for everyone. Trader, distributor, manufacturers, OEMs, whoever they are, our materials go into projects, we can do it for everyone.", "text_native": "सबको कर सकते हैं। ट्रेडर, डिस्ट्रीब्यूटर, मैन्युफैक्चरर्स, OEMs जितने होते हैं, प्रोजेक्ट में जाते हैं हमारे, सबको कर सकते हैं।" }, { "ucid": "21112178945230491", "idx": 59, "speaker": "agent", "start_s": 150.5, "end_s": 153.5, "text_en": "So your requirement, you mean, bring your requirement and take the material.", "text_native": "तो आपका कोई रिक्वायरमेंट, आप मतलब रिक्वायरमेंट लेके आइए और ले जाइए मटेरियल।" }, { "ucid": "21112178945230491", "idx": 60, "speaker": "customer", "start_s": 153.8, "end_s": 154.5, "text_en": "Oh, you do that, right?", "text_native": "अच्छा, ऐसा करते हैं ना?" }, { "ucid": "21112178945230491", "idx": 61, "speaker": "customer", "start_s": 154.8, "end_s": 156.2, "text_en": "So sir, how will the margin be?", "text_native": "तो सर मार्जिन कैसे क्या रहेंगे सर?" }, { "ucid": "21112178945230491", "idx": 62, "speaker": "agent", "start_s": 156.8, "end_s": 157.2, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178945230491", "idx": 63, "speaker": "customer", "start_s": 157.2, "end_s": 159.8, "text_en": "Hello? Yes sir, how will the margin be? How will the margin be in it?", "text_native": "हॅलो? हां सर, मार्जिन कैसे करेंगे? उसमें मार्जिन कैसे क्या रहेंगे?" }, { "ucid": "21112178945230491", "idx": 64, "speaker": "agent", "start_s": 160.2, "end_s": 162.0, "text_en": "The margin, that depends on you, right?", "text_native": "मार्जिन तो वो तो आपका रहता है ना।" }, { "ucid": "21112178945230491", "idx": 65, "speaker": "customer", "start_s": 162.5, "end_s": 164.2, "text_en": "I am asking what margin I will get it at.", "text_native": "मुझे क्या मार्जिन पे मिलेगा, वो पूछ रहा हूं मैं।" }, { "ucid": "21112178945230491", "idx": 66, "speaker": "agent", "start_s": 164.2, "end_s": 166.5, "text_en": "No, what, you will get it at whatever the market operating price is.", "text_native": "नहीं, क्या, जो मार्केट ऑपरेटिंग प्राइस चल रहा है, उसपे मिलेगा।" }, { "ucid": "21112178945230491", "idx": 67, "speaker": "agent", "start_s": 167.0, "end_s": 168.0, "text_en": "It will depend on the quantity.", "text_native": "क्वांटिटी पे डिपेंड करेगा।" }, { "ucid": "21112178945230491", "idx": 68, "speaker": "customer", "start_s": 168.0, "end_s": 171.5, "text_en": "Yes. Okay, if I buy in bulk, I will get more, if I buy less, I will get less.", "text_native": "हां। अच्छा, बल्क में उठाएंगे तो ज्यादा मिलेगा, कम उठाएंगे तो कम मिलेगा।" }, { "ucid": "21112178945230491", "idx": 69, "speaker": "agent", "start_s": 171.8, "end_s": 172.2, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178945230491", "idx": 70, "speaker": "customer", "start_s": 172.5, "end_s": 175.5, "text_en": "Okay. So what are you dealing in, sir? I mean, what all is in manufacturing? Besides steel?", "text_native": "ठीक है। तो अपना डीलिंग किस-किस में है सर उसमें? अरे, क्या-क्या मैन्युफैक्चरिंग में है? स्टील के अलावा?" }, { "ucid": "21112178945230491", "idx": 71, "speaker": "agent", "start_s": 176.0, "end_s": 178.0, "text_en": "There is no other manufacturing, it's only steel.", "text_native": "कोई और मैन्युफैक्चरिंग नहीं है, स्टील का ही है।" }, { "ucid": "21112178945230491", "idx": 72, "speaker": "customer", "start_s": 178.2, "end_s": 179.0, "text_en": "It's only steel, right?", "text_native": "स्टील का ही है ना?" }, { "ucid": "21112178945230491", "idx": 73, "speaker": "agent", "start_s": 179.2, "end_s": 179.5, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178945230491", "idx": 74, "speaker": "customer", "start_s": 180.0, "end_s": 184.0, "text_en": "Okay sir. I'll save your number. If I need anything, I will contact you.", "text_native": "ठीक है सर। आपका नंबर सेव करता हूं, अगर कुछ मुझे लगा ऐसा तो मैं कांटेक्ट कर लूंगा आपसे।" }, { "ucid": "21112178945230491", "idx": 75, "speaker": "agent", "start_s": 184.5, "end_s": 187.0, "text_en": "Okay. I will send it on your WhatsApp. You can check that one.", "text_native": "ठीक है। मैं भेज दूंगा अपना WhatsApp पे। वो वाला देख लीजिएगा।" }, { "ucid": "21112178945230491", "idx": 76, "speaker": "customer", "start_s": 187.5, "end_s": 188.2, "text_en": "Yes, of course.", "text_native": "जी, बिलकुल।" }, { "ucid": "21112178945230491", "idx": 77, "speaker": "customer", "start_s": 188.5, "end_s": 189.5, "text_en": "And sir, minimum order?", "text_native": "और सर, मिनिमम ऑर्डर?" } ], "steps": [ { "ucid": "21112178945230491", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, your Amzo Venture was recently registered, so I wanted to know a little about your nature of business, what it is, and all that.", "comment": "The agent opened the call by stating the reason for calling and moved to understand the customer's business without being pushy." }, { "ucid": "21112178945230491", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Hello, am I speaking with Soheb ji from Amzo Venture?", "comment": "The agent only verified the customer's name and company, failing to ask about procurement city, decision-making role, or contact details." }, { "ucid": "21112178945230491", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "I wanted to know a little about your nature of business, what it is, and all that.", "comment": "While the agent asked about the business type, the discovery stopped when the customer said they don't use steel. Even after the customer showed interest in trading, the agent did not pivot to ask discovery questions relevant to a trader." }, { "ucid": "21112178945230491", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "It's an e-commerce platform from JSW One. We supply steel.", "comment": "Although the customer explicitly asked for platform details, the agent gave a very high-level answer and failed to mention key USPs like transparent pricing, test certificates, or stockyard availability." }, { "ucid": "21112178945230491", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The customer had no current requirement, but expressed interest in becoming a trader. The agent did not treat this as a future opportunity or schedule a specific callback to explore it further." }, { "ucid": "21112178945230491", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay. I will send it on your WhatsApp. You can check that one.", "comment": "The call ended vaguely with the agent promising to send a WhatsApp message, which is not one of the three required closure outcomes (quote, specific callback, or walkthrough)." } ], "objections": [ { "ucid": "21112178945230491", "obj_type": "just_registered_to_check", "state": "mishandled", "evidence": "No sir, I just checked it for general information.", "response": "It's okay, no problem if you don't have it." }, { "ucid": "21112178945230491", "obj_type": "price", "state": "mishandled", "evidence": "So sir, how will the margin be? How will the margin be in it?", "response": "The margin, that depends on you, right? ... you will get it at whatever the market operating price is." } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }