{ "ucid": "21112178945123731", "call_date": "2026-09-15", "start_time": "2026-09-15 11:17:17", "end_time": "2026-09-15 11:32:04", "duration_sec": 887, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "General Enquiry", "agent": "Sajal Bhaskar", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA91e5aae7c014430d66c5b5ed40716387.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 121, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945123731__DIA91e5aae7c014430d66c5b5ed40716387.mp3", "audio_bytes": 2569320, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 856.44, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Are you speaking from Enterprises? (एंटरप्राइजेस से बात कर रहे हैं?)\n[2s] CUSTOMER: Yes, tell me. (हां बोलिए।)\n[2s] AGENT: I was calling from JSW One, hello. (JSW One से बात कर रहा था, नमस्कार।)\n[4s] CUSTOMER: Yes, tell me sir. (हां बोलिए सर।)\n[5s] AGENT: Sir, your account, Arjun Enterprise, was recently registered, so I wanted to know if you only do trading or if there are other things as well? (आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?)\n[9s] CUSTOMER: ESP services, we provide complete ESP services. (ESP सर्विसेस पूरा हम लोग को ESP का पूरा सर्विसेस करते हैं।)\n[12s] AGENT: ESP?\n[12s] CUSTOMER: Yes. Electrostatic precipitator. (हां। इलेक्ट्रोस्टैटिक प्रेसिपिटेटर।)\n[15s] AGENT: Okay. (ओके।)\n[16s] CUSTOMER: For that, right now, we had to see what the deal is with MS sheet, what is the current rate? I couldn't figure out the rate in it. (उसके लिए अभी ये हमको देखना था MS sheet का क्या है, रेट क्या चल रहा है? उसमें मुझे रेट में पता नहीं चल रहा था।)\n[22s] CUSTOMER: I wanted to get the rate. (मुझे रेट ही निकलवाना था।)\n[23s] AGENT: For MS sheet, one second, I'll tell you. (MS sheet का तो एक सेकंड मैं बताता हूं।)\n[25s] CUSTOMER: Five mm. (पांच mm.)\n[25s] AGENT: For five mm. (पांच mm का।)\n[27s] AGENT: Today's rate hasn't come yet, sir. On the 12th, I mean sorry, it will come at 12 o'clock. (आज का रेट सर अभी आया नहीं है। बारह तारीख मतलब सॉरी, बारह बजे आएगा।)\n[30s] CUSTOMER: Okay. (ओके।)\n[30s] AGENT: At 12, 12:30. (बारह साढ़े बारह बजे।)\n[31s] CUSTOMER: No, what was yesterday's, what was the estimate for yesterday? What was the approximate? (नहीं अभी कल का कल का क्या था अंदाजा? अंदाजन क्या था?)\n[34s] AGENT: One second, one second. (एक सेकंड, एक सेकंड।)\n[46s] AGENT: Uh sir, it was 63, 63100. (अह सर 63 था, 63100.)\n[48s] CUSTOMER: 63100.\n[49s] AGENT: For Taloja. (तलोज़ा का।)\n[50s] CUSTOMER: Yes, this is for 5 mm. (हां ये पांच mm का।)\n[51s] AGENT: Hmm. (हम्म।)\n[52s] CUSTOMER: Okay. (ओके।)\n[52s] AGENT: I mean, after 2.5 it remains the same. I mean, this was from Friday. (मतलब ढाई के बाद अपना सेम ही रहता है। मतलब फ्राइडे का था ये।)\n[54s] CUSTOMER: And what about its transportation, sir? (और उसका ट्रांसपोर्ट का कैसा है सर?)\n[56s] AGENT: We will handle the transportation, sir. (ट्रांसपोर्ट का हम ही कर देंगे सर।)\n[58s] CUSTOMER: Meaning, wherever we tell you, it will be like that? (मतलब ये हम जहां बता देंगे वहां पे ऐसा?)\n[60s] AGENT: Yes, we will do it, we will do it. (हां कर देंगे, कर देंगे।)\n[61s] CUSTOMER: What is the rate for that? How much will the weight be? (उसका क्या रेट रहता है? वो कितना जाएगा वज़न?)\n[62s] AGENT: That sir depends, sir it depends on how much the quantity is. (वो सर डिपेंड, सर वो डिपेंड करता है सर कि कितना क्वांटिटी है।)\n[64s] CUSTOMER: Right now it's Taloja, so from Taloja it's about three hundred, three hundred and fifty kilometers. I need a larger quantity of HR plate. (अभी तलोज़ा है तो तलोज़ा से कुछ तीन सौ साढ़े तीन सौ किलोमीटर है। क्वांटिटी तो मुझे ज्यादा चाहिए HR प्लेट का।)\n[68s] AGENT: Okay. Alright, sir, we'll have to create a case and see because the thing is, it depends on the quantity. (ओके। ठीक है, वो सर केस बना के देखना पड़ेगा क्योंकि क्या है ना कितना क्वांटिटी रहता है।)\n[71s] CUSTOMER: No, that's four to five, I need four to five tons minimum. (नहीं वो चार से पांच, चार से पांच टन चाहिए मुझे मिनिमम।)\n[74s] AGENT: And maximum, I mean how much, four, five tons is our MOQ. (और मैक्सिमम मतलब कितने चार, पांच टन तो अपना MOQ ही रहता है।)\n[77s] CUSTOMER: Yes. Minimum that much is needed. Now, how is it sir, your JSW, I mean it's big. That's why (हां। मिनिमम वो उतना तो चाहिए ही। अभी, अभी कैसा है सर आपका JSW मतलब वो बड़ा है। इसीलिए)\n[81s] AGENT: Yes. (जी।)\n[82s] CUSTOMER: I saw it and thought a little. (मैंने देख के थोड़ा सा।)\n[83s] AGENT: It's nothing like that, sir. I mean, our JSW One also serves up to five tons to MSMEs. So there's no issue that since it's big, you have to take a large quantity, it's nothing like that. (ऐसी कोई बात नहीं है सर मतलब हमारा JSW One जो है वो पांच टन तक भी सर्व करता है MSMEs को। तो ऐसा कोई इशू नहीं है कि सर बड़ा है तो बड़ी क्वांटिटी ही लेनी पड़ेगी ऐसा कुछ नहीं है।)\n[90s] AGENT: Above five tons, whatever you can take, you can give that much, sir, no issue. So from five tons, you can give one hundred, two hundred, three hundred, even a thousand tons, no issue. (पांच टन से ऊपर आप जो आप जितना ले सकते हो उतना दे दो सर कोई इशू नहीं है। तो पांच टन से लेकर आप सौ, दो सौ, तीन सौ, हज़ार टन तक भी दे सकते हो कोई इशू नहीं है।)\n[95s] CUSTOMER: Your requirement. (आपकी रिक्वायरमेंट।)\n[96s] CUSTOMER: No, it will work. I then, what, I was trying in that but I don't know the actual exact area yet. (नहीं चलेगा ना। मैं फिर ये क्या मुझे उसमें मैं ट्राय कर रहा था लेकिन इतना एक्चुअल एग्जैक्ट एरिया मुझे अभी पता नहीं है।)\n[100s] AGENT: Where you want the delivery? (जहां पे आपको डिलीवरी करानी है?)\n[101s] CUSTOMER: Yes, where the delivery is to be made, I don't know the exact area there. It is five tons. We did it calculation-wise. Minimum. (हां, जहां पे डिलीवरी करानी है ना, वहां पे एग्जैक्ट एरिया पता नहीं है। पांच टन तो है। हमने कैलकुलेशन वाइज़ किया तो। मिनिमम।)\n[106s] AGENT: Yes, so now 63, if you do it from Pune, it was 63250 on Friday. If you do it from Taloja, it was 63100. (हां तो अभी 63 अब ये पुणे से करोगे 63250 चल रहा था फ्राइडे को। तलोज़ा से करोगे तो 63100 चल रहा था।)\n[111s] CUSTOMER: Okay. (ओके।)\n[112s] AGENT: Friday's rate. (फ्राइडे का रेट।)\n[112s] CUSTOMER: And from Pune, how much? (और पुणे से कितना?)\n[113s] AGENT: 63250.\n[115s] CUSTOMER: Okay. (ओके।)\n[116s] AGENT: So it was running this much on Friday, sir. (तो इतना ही चल रहा था सर फ्राइडे को।)\n[117s] CUSTOMER: Yes. Sir, what will be the payment like? (हां। सर उसका पेमेंट कैसा रहेगा?)\n[119s] AGENT: Payment sir, 100% advance. (पेमेंट सर 100% एडवांस।)\n[120s] CUSTOMER: Meaning, there will be a GST bill? (मतलब GST बिल रहेगा?)\n[121s] AGENT: Yes, GST will be there, sir, 18% is applicable. (हां GST तो रहेगा ही सर, 18% लगता है।)\n[123s] CUSTOMER: Yes, that's it, this rate is with the GST bill, right? Meaning, 18% on top of the rate you mentioned? (हां वही, GST बिल के साथ में ये रेट है ना? मतलब जो रेट बताए उसके ऊपर 18%?)\n[127s] AGENT: Yes, yes. (हां जी, हां जी।)\n[128s] CUSTOMER: Okay. (ओके।)\n[128s] AGENT: Meaning, the rate I told you, 63100, is with our loading. And our loading is generally free for customers. So it's with loading, then the extra that's left to mention is the 18% GST that is applied extra and the transportation cost, that's it. (मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है। और लोडिंग हमारी जनरली फ्री रहती है कस्टमर्स के लिए। तो लोडिंग के साथ है फिर एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।)\n[137s] CUSTOMER: Okay. (ओके।)\n[138s] CUSTOMER: That's fine. I'll just save this number of yours. (चलेगा। वो मुझे सिर्फ ये आपका नंबर मैं सेव कर देता हूं।)\n[141s] AGENT: Don't do this one. I'll WhatsApp from another number, save that one. (ये वाला मत कीजिए। मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।)\n[144s] CUSTOMER: Send it on WhatsApp. I will contact you on that. Because today is the second day of Ganpati, so it's a bit busy here. (एक WhatsApp पे डाल दीजिए। मैं उसपे आपको कांटेक्ट कर लूंगा। क्योंकि आज थोड़ा गणपति का सेकंड डे है इसलिए थोड़ा बिज़ी है हमारे यहां पे।)\n[148s] AGENT: Yes, no problem, no problem. (हां, कोई नहीं, कोई नहीं।)\n[150s] CUSTOMER: I will call you tomorrow. Hmm hmm. You get the rates by 12 o'clock, right? (मैं आपको कल करता हूं कॉल। हम्म हम्म। बारह बजे तक आपको रेट आ जाते हैं ना?)\n[154s] AGENT: Yes, generally they come by 12, 12:30, 1 o'clock. (हां, बारह, साढ़े बारह, एक बजे तक जनरली आ जाते हैं।)\n[156s] CUSTOMER: And delivery in the sense I need delivery with full transportation, including transportation. (और डिलीवरी इन द सेंस मुझे डिलीवरी चाहिए पूरा ट्रांसपोर्टेशन इंक्लूडिंग ट्रांसपोर्टेशन।)\n[159s] AGENT: Yes, that's fine, you'll get it. (हां चलेगा, मिलेगा।)\n[160s] CUSTOMER: Yes. (हां।)\n[161s] AGENT: You'll get it, you'll get it. (मिलेगा, मिलेगा।)\n[161s] CUSTOMER: I will tell you the address and all later. (मैं एड्रेस वगैरह वो बताऊंगा बाद में।)\n[163s] AGENT: Yes, I will just need two things from you, sir. First, the proper requirement with quantity and sizes, and second, the complete address with pin code. (हां बस मेरे को आपसे दो चीजें चाहिए रहेंगी सर, एक तो प्रॉपर रिक्वायरमेंट क्वांटिटी के साथ, साइज़ेस के साथ और दूसरा कंप्लीट एड्रेस विथ पिन कोड।)\n[169s] CUSTOMER: Okay. (ओके।)\n[169s] AGENT: Even if it's not complete, it's okay, the pin code will also work. (कंप्लीट भी ना हो तो कोई बात नहीं, पिन कोड भी चलेगा।)\n[171s] CUSTOMER: That's fine. I'll get that done. I'll let you know. (चलेगा। वो करा देता हूं मैं। मैं आपको बताता हूं।)\n[174s] CUSTOMER: And which sheet will this be? I mean, which company will it be? Will it be JSW or Tata? (और ये शीट कौन सी रहेगी? मतलब कंपनी कौन सी रहेगी? JSW की रहेगी या Tata की?)\n[176s] AGENT: Yes, it will be JSW only. It will be JSW. Which brand of sheets do you generally take? (हां JSW ही रहेगी। JSW ही रहेगी। आप कौन सा ब्रांड में लेते हो शीट्स जनरली?)\n[180s] CUSTOMER: Generally, we have never had such a requirement. There was a requirement of 400-500 kg in between, that was a small requirement. (जनरली हम लोग ऐसा इतना रिक्वायरमेंट कभी लगा नहीं है हमको। ये चार सौ पांच सौ केजी का रिक्वायरमेंट था बीच में, वो छोटा ही रिक्वायरमेंट था।)\n[186s] AGENT: I see. (अच्छा।)\n[186s] CUSTOMER: For that, we took whatever was available locally. (उसके लिए वो जो लोकल में जो अवेलेबल हुआ वो लिया।)\n[189s] CUSTOMER: This time, for the first time, we are going to need more. And we might need it in the future as well. (ये हमको अभी इस बार फर्स्ट टाइम हमको ज्यादा लगने वाला है। और आगे भी लग सकता है।)\n[193s] AGENT: Okay. (ओके।)\n[193s] AGENT: So, what is your preference in this, which brand do you usually take? (तो मतलब आपका फिर क्या रहता है इसमें ये ब्रांड कौन सा रहता है लेने का?)\n[196s] CUSTOMER: Brand in the sense, we are not that knowledgeable right now, but we take JSW or Tata. (ब्रांड इन द सेंस हम लोग अभी इतना जानकार तो है नहीं लेकिन JSW Tata का लेते हैं।)\n[200s] AGENT: I see, JSW or Tata. For how many years have you been doing this work, this ESP work? (अच्छा JSW Tata का। कितने साल से मतलब आपका काम है ये वाला, ESP वाला?)\n[203s] CUSTOMER: We have been doing this work for four years. This is my own, you see. So we have been doing this for four years now. The maintenance of ESP, that requires ESP sheets for it, for the ESP's body, for the casing. (हम लोग ये चार साल से काम कर रहे हैं। ये मेरा खुद का है ना। तो अभी ये चार साल से हम लोग कर रहे हैं। ESP का जो मेंटेनेंस रहता है, उसमें फिर वो ESP का शीट्स लगता है उसको, ESP की बॉडी के लिए, केसिंग के लिए।)\n[210s] AGENT: Okay, okay. (ओके ओके।)\n[212s] AGENT: Understood. (समझ गया।)\n[213s] CUSTOMER: Where that work comes up, the casing, the work that has come up right now, we have to change its casing. So for the casing, we will need sheets only. (जहां वो काम आता है, वहां पे केसिंग अभी अभी जो काम आया है, उसका हमको केसिंग चेंज करना है। तो केसिंग के लिए हमको शीट्स ही लगेगा।)\n[218s] AGENT: Okay, okay. (ओके ओके।)\n[218s] CUSTOMER: And what is your maximum sheet size? (और आपका मैक्सिमम वो शीट का साइज़ क्या रहता है?)\n[220s] AGENT: Meaning, are you asking width-wise or length-wise? (मतलब विड्थ वाइज़ पूछ रहे हैं कि लेंथ वाइज़ पूछ रहे हैं?)\n[222s] CUSTOMER: Yes, both length and width. (हां, लेंथ विड्थ दोनों।)\n[223s] AGENT: Our general width is one, 1500, right? It's 1250, this is the general width. (हमारा जनरली जो विड्थ रहता है एक पंद्रह सौ रहता है, है ना? बारह सौ पचास रहता है, ये विड्थ रहता है जनरली।)\n[227s] CUSTOMER: So look, yes, 1250 means it's 4 feet by 8 feet. (तो देखिए हां, बारह सौ पचास मतलब ये चार फीट बाय आठ फीट है।)\n[230s] AGENT: Correct. (बराबर।)\n[230s] CUSTOMER: Yes. So do you have anything bigger than this? (हां। तो इससे बड़ा रहता है क्या आपका?)\n[233s] AGENT: It can be bigger than this. Generally, this is the standard. If you get it customized according to your casing, then in my opinion, it can be customized in length, but the width remains this much, 1250 or 1500. (इससे बड़ा रह सकता है। जनरली स्टैंडर्ड तो यही रहता है। वो आप अपने जो केसिंग है उसके हिसाब से कस्टमाइज़ आप करवाओगे तो मेरे हिसाब से लेंथ में तो हो जाएगा कस्टमाइज़, विड्थ में इतना ही रहता है, बारह सौ पचास या पंद्रह सौ।)\n[239s] CUSTOMER: Okay. (ओके।)\n[240s] AGENT: Plates also come in 2000 width. (दो हज़ार की भी विड्थ आती है प्लेट्स की।)\n[242s] CUSTOMER: Okay. (ओके।)\n[242s] AGENT: That can also be done. (वो भी हो सकता है।)\n[243s] CUSTOMER: No, the bigger it is for us, the better, the quantity of plates will be less. Nothing else. (नहीं हमको जितना बड़ा रहे उतना अच्छा है, प्लेट्स की क्वांटिटी कम हो जाएगी। बाकी कुछ नहीं।)\n[246s] AGENT: Whatever your dimension is for the casing, of the width and length, send that to me once. I will tell you the best possible one that will match it. (आप आपका जो भी डायमेंशन है केसिंग का, विड्थ का और लेंथ का, वो मेरे को एक बार डाल देना। मैं उससे बेस्ट पॉसिबल जो उसके बराबर पड़ेगा वो मैं बता दूंगा।)\n[250s] CUSTOMER: That is there. My boys are going there on the 17th. The dimension will be available only after that. (वो रहता है। अभी लड़के जाने वाले हैं मेरे सत्रह तारीख को वहां पे। उसके बाद ही डायमेंशन आ पाएगा।)\n[256s] CUSTOMER: But the confirmation and all, if it's rate-wise, if you have a big, the largest dimension, if you can give that dimension, then we'll see accordingly whether it will fit there or not. (लेकिन कन्फर्मेशन वगैरह जो है, रेट वाइज़ अगर रहेगा, आपके पास बड़ा, बड़ी डायमेंशन का जो लार्जेस्ट डायमेंशन रहेगा, उस डायमेंशन का आप अगर दे देंगे तो हम उस हिसाब से देखते हैं कि वहां पे बैठेगा या नहीं बैठेगा।)\n[264s] AGENT: Yes. (हां।)\n[264s] CUSTOMER: Once, I mean, as it is, one side is 80 square mm for us. (एक बार मतलब जैसे है वन साइड 80 स्क्वायर mm है हमारा।)\n[267s] AGENT: Okay. (ओके।)\n[268s] CUSTOMER: 8 by 10.\n[269s] AGENT: Okay. (ओके।)\n[269s] CUSTOMER: Meter. (मीटर।)\n[270s] AGENT: Okay. (ओके।)\n[270s] CUSTOMER: 8 by 10.\n[271s] AGENT: Width and length. (विड्थ और लेंथ।)\n[271s] CUSTOMER: 8 meter by 10 meter. Yes. (8 मीटर by 10 मीटर। हां।)\n[273s] AGENT: In that case, (उसमें तो)\n[274s] CUSTOMER: There is no option for 4 by 8. If there is no bigger one, we have to take 4 by 8. But if there is a bigger option, it's good for us. (4 by 8 का तो ऑप्शन है नहीं। कि कोई अगर नहीं रहेगा बड़ा तो हमको 4 by 8 लेना ही है। लेकिन अगर बड़ा ऑप्शन रहता है तो अच्छा है हमारे लिए।)\n[280s] AGENT: Sir, I will tell you the best possible one. Just let me know the dimensions once. (मैं सर जो बेस्ट पॉसिबल होगा वो बता दूंगा। एक बार मेरे को बता देना आप डायमेंशन।)\n[283s] CUSTOMER: That's fine, sir. You do a workout. I will call you tomorrow afternoon after 12 or 1 o'clock. Is that okay? (चलेगा सर। आप एक वर्कआउट कर लीजिए। मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा?)\n[286s] AGENT: Yes, that's fine, that's fine. (हां चलेगा, चलेगा।)\n[287s] CUSTOMER: Just send me your number on WhatsApp, a 'hi'. (बस आपको नंबर आप मुझे भिजवा दीजिए WhatsApp पे एक हाय।)\n[289s] AGENT: I will WhatsApp it. Yes, yes, yes. (मैं WhatsApp कर दूंगा। हां हां हां।)\n[291s] CUSTOMER: Okay. (ओके।)\n[291s] AGENT: I will do that. Okay. Sir, ours is 100% advance against PI, so will that work? (मैं कर दूंगा वो। ठीक है। हमारा सर 100% एडवांस रहता है PI के अगेंस्ट में, तो वो चलेगा ना?)\n[295s] CUSTOMER: Payment, right? (पेमेंट ना?)\n[296s] AGENT: Yes, yes. (हां जी, हां जी।)\n[297s] CUSTOMER: Yes, sir. But how is it now, it's against PI, we will make the payment online. It should just arrive in that time then. (हां सर। लेकिन अभी कैसा है वो PI के अगेंस्ट है, हम तो ऑनलाइन पेमेंट कर देंगे। बस वो आना चाहिए उस टाइम में फिर।)\n[303s] AGENT: Sir, what are you saying, you are talking directly to the company, sir. (सर कैसी बात कर दी, डायरेक्ट कंपनी से बात कर रहे हो सर।)\n[305s] CUSTOMER: Sir, I am talking to the company, but how it is now, I have also worked in companies, that's why I am saying. Many times what happens is that the payment comes, but it's not received on time, right sir. (सर कंपनी में बात कर रहा हूं लेकिन अभी कैसा है मैंने भी कंपनियों में काम किया है इसलिए मैं बोल रहा हूं। बहुत बार कैसा होता है कि पेमेंट आ जाता है लेकिन वो टाइम पे नहीं मिल पाता ना सर।)\n[311s] AGENT: No, whatever it is, I will tell you transparently, sir. For example, if it's taking four days, five days, I will tell you upfront. It's not like I'll give an update after taking the payment. (नहीं जितना जितना वैसा मैं ट्रांसपेरेंटली बताऊंगा सर। जैसे अगर चार दिन लग रहा है, पांच दिन लग रहा है तो मैं सामने से बताऊंगा। ऐसा नहीं कि पेमेंट लेने के बाद अपडेट दूंगा।)\n[314s] CUSTOMER: Whatever it is, once it's finalized, I will make that payment in half an hour to an hour. Now, when it will be displayed to you, that depends on whether you or the receipt will go through. (जो भी है जो फाइनल हुआ उसके बाद मैं आधे एक घंटे में वो पेमेंट कर दूंगा। अभी आपको डिस्प्ले कब होगा वो उसके ऊपर डिपेंड है कि आप या रिसिप्ट चल जाएगी।)\n[320s] AGENT: No, RTGS and NEFT are generally the payment modes. Otherwise, you can also do it by going to the bank. (नहीं RTGS और NEFT जनरली पेमेंट मोड रहता है। नहीं तो बैंक जा के भी कर सकते हैं।)\n[324s] CUSTOMER: No, I will do NEFT. (नहीं मैं NEFT कर दूंगा मैं।)\n[325s] AGENT: Yes, so the payment gets done in that, what, it reflects in 15-20 minutes. (हां तो उसमें हो जाता है पेमेंट क्या क्या ये पंद्रह बीस मिनट में रिफ्लेक्ट आ जाता है।)\n[328s] CUSTOMER: No, if it's not displaying to you and I send you the receipt, will it work on that? Will it come only after it's displayed? (नहीं अगर अगर आपको डिस्प्ले नहीं हो रहा है और मैंने आपको रिसिप्ट भेजा तो उसपे होगा क्या? डिस्प्ले होने के बाद ही आ जाएगा?)\n[331s] AGENT: Re... that receipt, if you have made the payment to the right place, it will come to us, won't it, sir? (रिस वो रिसिप्ट अगर आपने सही जगह पेमेंट किया है, आएगा ही ना सर हमारे पास तो।)\n[335s] CUSTOMER: Sir, generally how it is, I do NEFT. NEFT generally takes two to two and a half hours. Hmm hmm. That's why I was asking. (सर जनरली कैसा है NEFT करता हूं मैं। NEFT में जनरली दो ढाई घंटे लगते हैं। हम्म हम्म। इसीलिए मैं पूछ रहा था।)\n[339s] AGENT: So it will be closed on the same day, right sir? I mean, even if it takes two hours according to you. Generally, it doesn't take that long, it comes in an hour or half an hour. (तो उसी दिन क्लोज हो जाएगा ना सर फिर तो मतलब अगर दो घंटे भी लग रहे हैं आपके हिसाब से। वैसे जनरली तो नहीं लगते हैं घंटे में आधे घंटे में आ जाता है।)\n[343s] AGENT: Yes. So it will be done, there's no issue in that. It will be closed on the same day. I just have to get the order confirmed. On the same day. (हां। तो हो जाएगा उसमें कोई इशू नहीं है। उसी दिन क्लोज हो जाएगा वो तो। मेरे को तो ऑर्डर कन्फर्म कराना है बस। उसी दिन।)\n[347s] CUSTOMER: That's fine, that's fine. (चलेगा ना, चलेगा ना।)\n[348s] CUSTOMER: I'll tell you. We have a requirement on the 18th or 19th. (मैं आपको बताता हूं। हमको रिक्वायरमेंट तो है अठारह या उन्नीस को।)\n[352s] AGENT: I see. (अच्छा।)\n[352s] CUSTOMER: Minimum five tons. (मिनिमम पांच टन।)\n[353s] AGENT: I see. (अच्छा।)\n[354s] CUSTOMER: So just, at the location, with transportation, whatever you tell me, accordingly, what will be the rate with transportation, tell me according to that. (तो बस लोकेशन पे आपको ट्रांसपोर्टेशन के साथ में जो भी आप बताओगे उस हिसाब से ट्रांसपोर्टेशन के साथ में क्या रेट रहेगा उस हिसाब से बताइएगा मुझे।)\n[359s] AGENT: Okay, okay. You send me the requirement and pin code once. Right? Send the address. (ठीक है, ठीक है। आप मेरे को एक बार डाल देना रिक्वायरमेंट और पिन कोड। है ना? एड्रेस डाल देना।)\n[362s] CUSTOMER: And sir, what will be the weightage, the weight of a 4 by 8, around how much? Is it around 120? (और सर एक 4 by 8 का वेटेज वेट अराउंड कितना रहेगा? 120 के आसपास रहता है क्या?)\n[365s] AGENT: Exact? (एग्जैक्ट?)\n[366s] AGENT: For 4 by 8, I'll have to check that once. That sir depends, yes, it depends on every thickness. (4 by 8 का वो मेरे को एक बार चेक करना वो सर डिपेंड हां वो हर थिकनेस पे डिपेंड करता है।)\n[369s] CUSTOMER: Five mm. (पांच mm.)\n[369s] AGENT: Yes, I'll check the weight. (हां, वेट मैं चेक कर लेता हूं।)\n[370s] CUSTOMER: Because I checked online, so that one, yes, the weight of one sheet. Approximately. (क्योंकि मैंने ऑनलाइन चेक किया तो वो एक हां एक शीट का वेट। अंदाजन।)\n[373s] AGENT: One second, one second. Five mm and 1250 by 2500. One sheet, uh, is, sir, how much is this? (एक सेकंड, एक सेकंड। पांच mm और बारह सौ पचास बाय पच्चीस सौ। एक शीट अह रहता है सर कितना रह गया ये?)\n[380s] AGENT: This is .127 tons. (ये .127 टन्स रहता है।)\n[382s] CUSTOMER: Okay, meaning it's 127 kg. (ओके, मतलब 127 kg रहता है।)\n[384s] AGENT: It's 127 kg, sir. (127 kg रहता है सर।)\n[385s] CUSTOMER: Okay. (ओके।)\n[386s] AGENT: Generally, this is tentative, meaning approximate. (जनरली, ये टेंटेटिव मतलब एप्रोक्सिमेट है।)\n[389s] CUSTOMER: That's fine, that's fine. (चलेगा ना, चलेगा।)\n[390s] CUSTOMER: Okay. I will call you tomorrow calmly and peacefully. Yes. I'll see tomorrow or on the 17th, as the boys go, the exact area will be clear. (ठीक है। मैं आपको एक आराम से शांति से कल कॉल करता हूं। जी। कल देख के या फिर सत्रह तारीख को जैसे लड़के जाएंगे वैसे एरिया एग्जैक्ट क्लियर होगा।)\n[394s] AGENT: Yes, I mean, sir, it also depends on the day. (हां मतलब ये है कि सर वो दिन दिन पे भी डिपेंड करता है।)\n[396s] CUSTOMER: See, tentatively, 5 tons is tentative. Hmm hmm. How much is above that can only be decided after measuring the area, sir. (टेंटेटिव देखिए, 5 टन तो टेंटेटिव है ही। हम्म हम्म। उसके ऊपर कितना है वो एरिया मेजर करने के बाद ही डिसाइड हो पाएगा सर।)\n[400s] AGENT: Yes, you can see that according to your needs. Because what happens is that the rates increase every day. The rates are changing every day. So we will close according to that. I will tell you the tentative MOP for 5 mm every day. (हां वो आप अपने हिसाब से देख लीजिएगा। क्योंकि क्या है कि हर दिन रेट तो बढ़ते हैं। हर दिन रेट चेंज हो रहे हैं। तो उस हिसाब से अपन क्लोज करेंगे। मैं टेंटेटिव आपको हर दिन का MOP बता दिया करूंगा पांच mm में।)\n[406s] CUSTOMER: That's fine. You can see according to that. And will I get any discount, sir? (चलेगा। उस हिसाब से देख लेना। और कुछ डिस्काउंट मिलेगा सर?)\n[408s] AGENT: You will get a discount, sir, whatever is the best possible, depending on your quantity. (मिल जाएगा सर डिस्काउंट जो बेस्ट पॉसिबल होगा डिपेंडिंग ऑन योर क्वांटिटी।)\n[411s] CUSTOMER: That's fine, that's fine. (चलेगा, चलेगा।)\n[411s] CUSTOMER: We will be between five to seven tons. Five tons is the minimum. Five to seven tons. (हम पांच से सात टन के बीच में रहेगा। पांच टन तो मिनिमम है। पांच से सात टन।)\n[415s] AGENT: It's not going to go above seven. (सात के ऊपर नहीं जाने वाला वो।)\n[415s] AGENT: Yes, I mean, if you, I would say that your work is like that, it's precise work. You have to take it area-wise. But if, for example, our 11-ton vehicle goes, if you give a requirement of 10-11 tons, then the vehicle's transportation will also be better for you accordingly. (हां मतलब ये है कि अगर आप मैं तो ये कहूंगा कि वैसे तो आपका वैसा काम है, प्रिसाइज़ काम है। आपको एरिया वाइज़ ही लेना है। पर अगर जैसे हमारा ग्यारह टन की गाड़ी जाती है तो दस ग्यारह टन का अगर आप रिक्वायरमेंट दोगे तो गाड़ी का ट्रांसपोर्टेशन भी उस हिसाब से बेटर आएगा आपको।)\n[422s] CUSTOMER: Okay. (ओके।)\n[423s] CUSTOMER: Sir, the customer won't take an extra requirement of 11 tons, he won't take it. Yes, no, if this was through the customer, I would actually give you the customer's contact. (सर ग्यारह टन का रिक्वायरमेंट कस्टमर एक्स्ट्रा नहीं लेगा, लेगा नहीं। हां, नहीं ये कस्टमर के थ्रू रहता तो मैं एक्चुअली मैं आपको फिर आपको कांटेक्ट दे देता हूं कस्टमर को।)\n[428s] CUSTOMER: Because, hmm hmm. In the plant, they actually need MS sheets regularly. (क्योंकि हम्म हम्म। प्लांट में एक्चुअली उनको MS का शीट लगते ही रहता है।)\n[432s] AGENT: Hmm hmm. (हम्म हम्म।)\n[433s] CUSTOMER: This is our requirement now, that's why I'm looking at the exact details. (ये अभी हमारी रिक्वायरमेंट इसलिए मैं एग्जैक्ट बता देख रहा हूं।)\n[435s] AGENT: No problem. I'm just telling you, sir, that this is how it is. (कोई नहीं। मैं तो बस बता रहा हूं सर कि ऐसा रहता है।)\n[438s] CUSTOMER: That's fine, that's fine, sir. (चलेगा, चलेगा सर।)\n[438s] AGENT: You tell me, you let me know whenever you are free, around the 17th. (आपका बता आप मेरे को बता देना अभी आप फिर जब भी हो सत्रह तारीख के आसपास।)\n[441s] CUSTOMER: Yes sir, it will be confirmed in a day or two. Still, I will work on it this evening or tomorrow morning to see what happens and what doesn't. (हां सर, एक दो दिन में कन्फर्म हो जाएगा। फिर भी मैं उसपे आज शाम को या फिर कल मॉर्निंग में एक वर्कआउट करता हूं क्या होता है क्या नहीं।)\n[447s] AGENT: Okay. (ठीक है।)\n[448s] CUSTOMER: You just send a 'hi' on WhatsApp and sir, please tell me your name as well. (आपको एक WhatsApp पे आप सिर्फ हाय कर दीजिए और सर आपका नाम भी बता दीजिए।)\n[450s] AGENT: Everything will be on that, sir. My name is Sajal Bhaskar. I have written it on WhatsApp as well. You must have received it. (मेरे उसपे सब आ जाएगा सर। सजल भास्कर नाम है। मैंने WhatsApp पे लिख भी दिया है। आ गया होगा आपको।)\n[453s] CUSTOMER: Okay sir. (ओके सर।)\n[454s] CUSTOMER: That's fine, that's fine. (चलेगा, चलेगा।)\n[455s] AGENT: Okay sir. (ठीक है सर।)\n[455s] CUSTOMER: Okay. (ठीक।)\n[456s] AGENT: Okay sir then, goodbye. (ओके सर फिर, नमस्कार।)\n[456s] CUSTOMER: Okay. (ओके।)\n[457s] CUSTOMER: Thank you. (थैंक यू।)\n[458s] AGENT: Welcome. (वेलकम।)\n[459s] CUSTOMER: Bye. (बाय।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 192, "connected": 1, "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "192 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 10.0, "pitch_score_band": "green", "pitch_missed_steps": "[]", "pitch_coaching_note": "Excellent discovery and rapport building. When the customer asks for price, proactively frame your answer with our USPs like transparent landed cost and guaranteed quality with a Test Certificate to build value before quoting the number.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, owner of an ESP maintenance company and a new registrant, inquired about the price of 5mm HR plates for an immediate 5-7 ton requirement. The rep provided pricing, explained the process, and conducted a thorough discovery of the customer's business. The call concluded with the customer committing to call back the next day with full requirement details.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?\", \"comment\": \"The rep opened by referencing the new registration and immediately moved to understand the business, positioning himself as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।\", \"comment\": \"All four points were covered: Company name was known, procurement city (Taloja/Pune) was discussed, customer confirmed he is the owner, and a WhatsApp contact was established.\"}, {\"step_id\": \"NR3\", \"result\": \"full\", \"questions_hit\": 8, \"evidence\": \"[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.\", \"comment\": \"The rep successfully covered all discovery points, including business type (ESP services), application (casing), quantity (5-7 tons), brand preference (JSW/Tata), payment terms, and buying history (new to large volume).\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।\", \"comment\": \"The rep clearly explained the pricing structure, breaking down the base price, included loading, and extra costs like GST and transport, which was the customer's primary concern.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"evidence\": \"I will call you tomorrow afternoon after 12 or 1 o'clock.\", \"comment\": \"The customer came with a clear opportunity (5-7 tons of 5mm HR plate), and the call ended with the customer committing to a specific callback time the next day.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"evidence\": \"[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।\", \"comment\": \"The call closed with a clear, agreed-upon next step: the customer will call the rep the next day after 12 PM, which qualifies as a specific callback confirmation.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Excellent discovery and rapport building. When the customer asks for price, proactively frame your answer with our USPs like transparent landed cost and guaranteed quality with a Test Certificate to build value before quoting the number.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"we had to see what the deal is with MS sheet, what is the current rate?\", \"response\": \"अह सर 63 था, 63100.\"}, {\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"और कुछ डिस्काउंट मिलेगा सर?\", \"response\": \"मिल जाएगा सर डिस्काउंट जो बेस्ट पॉसिबल होगा डिपेंडिंग ऑन योर क्वांटिटी।\"}], \"call_summary\": \"The customer, owner of an ESP maintenance company and a new registrant, inquired about the price of 5mm HR plates for an immediate 5-7 ton requirement. The rep provided pricing, explained the process, and conducted a thorough discovery of the customer's business. The call concluded with the customer committing to call back the next day with full requirement details.\"}", "error": null, "latency_ms": 44206, "input_tokens": 11080, "output_tokens": 1142, "created_at": "2026-09-25 10:51:53", "sentiment": "positive", "sentiment_score": 0.282, "sentiment_confidence": "high", "pos": 32, "neg": 11, "lex_hits": 67, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.459, "agent_talk_sec": 190.4, "customer_talk_sec": 224.5, "dead_air_sec": 472.1, "longest_monologue_sec": 12.4, "agent_wpm": 334.0, "interruptions": 0, "agent_turns": 93, "customer_turns": 99, "discovery_qs": 14, "words_agent": 1060, "words_customer": 1152, "monologue_heavy": 0, "turns": [ { "ucid": "21112178945123731", "idx": 0, "speaker": "customer", "start_s": 0.0, "end_s": 1.4, "text_en": "Are you speaking from Enterprises?", "text_native": "एंटरप्राइजेस से बात कर रहे हैं?" }, { "ucid": "21112178945123731", "idx": 1, "speaker": "customer", "start_s": 1.59, "end_s": 2.15, "text_en": "Yes, tell me.", "text_native": "हां बोलिए।" }, { "ucid": "21112178945123731", "idx": 2, "speaker": "agent", "start_s": 2.25, "end_s": 3.8, "text_en": "I was calling from JSW One, hello.", "text_native": "JSW One से बात कर रहा था, नमस्कार।" }, { "ucid": "21112178945123731", "idx": 3, "speaker": "customer", "start_s": 4.2, "end_s": 5.0, "text_en": "Yes, tell me sir.", "text_native": "हां बोलिए सर।" }, { "ucid": "21112178945123731", "idx": 4, "speaker": "agent", "start_s": 5.3, "end_s": 9.1, "text_en": "Sir, your account, Arjun Enterprise, was recently registered, so I wanted to know if you only do trading or if there are other things as well?", "text_native": "आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?" }, { "ucid": "21112178945123731", "idx": 5, "speaker": "customer", "start_s": 9.1, "end_s": 11.5, "text_en": "ESP services, we provide complete ESP services.", "text_native": "ESP सर्विसेस पूरा हम लोग को ESP का पूरा सर्विसेस करते हैं।" }, { "ucid": "21112178945123731", "idx": 6, "speaker": "agent", "start_s": 11.7, "end_s": 12.1, "text_en": "ESP?", "text_native": "ESP?" }, { "ucid": "21112178945123731", "idx": 7, "speaker": "customer", "start_s": 12.3, "end_s": 14.2, "text_en": "Yes. Electrostatic precipitator.", "text_native": "हां। इलेक्ट्रोस्टैटिक प्रेसिपिटेटर।" }, { "ucid": "21112178945123731", "idx": 8, "speaker": "agent", "start_s": 14.7, "end_s": 15.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 9, "speaker": "customer", "start_s": 15.7, "end_s": 21.5, "text_en": "For that, right now, we had to see what the deal is with MS sheet, what is the current rate? I couldn't figure out the rate in it.", "text_native": "उसके लिए अभी ये हमको देखना था MS sheet का क्या है, रेट क्या चल रहा है? उसमें मुझे रेट में पता नहीं चल रहा था।" }, { "ucid": "21112178945123731", "idx": 10, "speaker": "customer", "start_s": 21.9, "end_s": 22.8, "text_en": "I wanted to get the rate.", "text_native": "मुझे रेट ही निकलवाना था।" }, { "ucid": "21112178945123731", "idx": 11, "speaker": "agent", "start_s": 22.8, "end_s": 24.8, "text_en": "For MS sheet, one second, I'll tell you.", "text_native": "MS sheet का तो एक सेकंड मैं बताता हूं।" }, { "ucid": "21112178945123731", "idx": 12, "speaker": "customer", "start_s": 24.8, "end_s": 25.3, "text_en": "Five mm.", "text_native": "पांच mm." }, { "ucid": "21112178945123731", "idx": 13, "speaker": "agent", "start_s": 25.3, "end_s": 25.8, "text_en": "For five mm.", "text_native": "पांच mm का।" }, { "ucid": "21112178945123731", "idx": 14, "speaker": "agent", "start_s": 26.8, "end_s": 30.0, "text_en": "Today's rate hasn't come yet, sir. On the 12th, I mean sorry, it will come at 12 o'clock.", "text_native": "आज का रेट सर अभी आया नहीं है। बारह तारीख मतलब सॉरी, बारह बजे आएगा।" }, { "ucid": "21112178945123731", "idx": 15, "speaker": "customer", "start_s": 30.0, "end_s": 30.4, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 16, "speaker": "agent", "start_s": 30.4, "end_s": 31.2, "text_en": "At 12, 12:30.", "text_native": "बारह साढ़े बारह बजे।" }, { "ucid": "21112178945123731", "idx": 17, "speaker": "customer", "start_s": 31.2, "end_s": 33.1, "text_en": "No, what was yesterday's, what was the estimate for yesterday? What was the approximate?", "text_native": "नहीं अभी कल का कल का क्या था अंदाजा? अंदाजन क्या था?" }, { "ucid": "21112178945123731", "idx": 18, "speaker": "agent", "start_s": 33.6, "end_s": 34.4, "text_en": "One second, one second.", "text_native": "एक सेकंड, एक सेकंड।" }, { "ucid": "21112178945123731", "idx": 19, "speaker": "agent", "start_s": 45.8, "end_s": 47.8, "text_en": "Uh sir, it was 63, 63100.", "text_native": "अह सर 63 था, 63100." }, { "ucid": "21112178945123731", "idx": 20, "speaker": "customer", "start_s": 48.1, "end_s": 49.0, "text_en": "63100.", "text_native": "63100." }, { "ucid": "21112178945123731", "idx": 21, "speaker": "agent", "start_s": 49.0, "end_s": 49.5, "text_en": "For Taloja.", "text_native": "तलोज़ा का।" }, { "ucid": "21112178945123731", "idx": 22, "speaker": "customer", "start_s": 49.5, "end_s": 50.8, "text_en": "Yes, this is for 5 mm.", "text_native": "हां ये पांच mm का।" }, { "ucid": "21112178945123731", "idx": 23, "speaker": "agent", "start_s": 51.1, "end_s": 51.4, "text_en": "Hmm.", "text_native": "हम्म।" }, { "ucid": "21112178945123731", "idx": 24, "speaker": "customer", "start_s": 51.9, "end_s": 52.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 25, "speaker": "agent", "start_s": 52.5, "end_s": 54.4, "text_en": "I mean, after 2.5 it remains the same. I mean, this was from Friday.", "text_native": "मतलब ढाई के बाद अपना सेम ही रहता है। मतलब फ्राइडे का था ये।" }, { "ucid": "21112178945123731", "idx": 26, "speaker": "customer", "start_s": 54.4, "end_s": 55.9, "text_en": "And what about its transportation, sir?", "text_native": "और उसका ट्रांसपोर्ट का कैसा है सर?" }, { "ucid": "21112178945123731", "idx": 27, "speaker": "agent", "start_s": 56.1, "end_s": 57.3, "text_en": "We will handle the transportation, sir.", "text_native": "ट्रांसपोर्ट का हम ही कर देंगे सर।" }, { "ucid": "21112178945123731", "idx": 28, "speaker": "customer", "start_s": 57.8, "end_s": 59.6, "text_en": "Meaning, wherever we tell you, it will be like that?", "text_native": "मतलब ये हम जहां बता देंगे वहां पे ऐसा?" }, { "ucid": "21112178945123731", "idx": 29, "speaker": "agent", "start_s": 59.8, "end_s": 60.6, "text_en": "Yes, we will do it, we will do it.", "text_native": "हां कर देंगे, कर देंगे।" }, { "ucid": "21112178945123731", "idx": 30, "speaker": "customer", "start_s": 60.6, "end_s": 62.0, "text_en": "What is the rate for that? How much will the weight be?", "text_native": "उसका क्या रेट रहता है? वो कितना जाएगा वज़न?" }, { "ucid": "21112178945123731", "idx": 31, "speaker": "agent", "start_s": 62.0, "end_s": 64.2, "text_en": "That sir depends, sir it depends on how much the quantity is.", "text_native": "वो सर डिपेंड, सर वो डिपेंड करता है सर कि कितना क्वांटिटी है।" }, { "ucid": "21112178945123731", "idx": 32, "speaker": "customer", "start_s": 64.2, "end_s": 68.2, "text_en": "Right now it's Taloja, so from Taloja it's about three hundred, three hundred and fifty kilometers. I need a larger quantity of HR plate.", "text_native": "अभी तलोज़ा है तो तलोज़ा से कुछ तीन सौ साढ़े तीन सौ किलोमीटर है। क्वांटिटी तो मुझे ज्यादा चाहिए HR प्लेट का।" }, { "ucid": "21112178945123731", "idx": 33, "speaker": "agent", "start_s": 68.4, "end_s": 71.2, "text_en": "Okay. Alright, sir, we'll have to create a case and see because the thing is, it depends on the quantity.", "text_native": "ओके। ठीक है, वो सर केस बना के देखना पड़ेगा क्योंकि क्या है ना कितना क्वांटिटी रहता है।" }, { "ucid": "21112178945123731", "idx": 34, "speaker": "customer", "start_s": 71.2, "end_s": 73.8, "text_en": "No, that's four to five, I need four to five tons minimum.", "text_native": "नहीं वो चार से पांच, चार से पांच टन चाहिए मुझे मिनिमम।" }, { "ucid": "21112178945123731", "idx": 35, "speaker": "agent", "start_s": 74.3, "end_s": 76.6, "text_en": "And maximum, I mean how much, four, five tons is our MOQ.", "text_native": "और मैक्सिमम मतलब कितने चार, पांच टन तो अपना MOQ ही रहता है।" }, { "ucid": "21112178945123731", "idx": 36, "speaker": "customer", "start_s": 76.9, "end_s": 81.2, "text_en": "Yes. Minimum that much is needed. Now, how is it sir, your JSW, I mean it's big. That's why", "text_native": "हां। मिनिमम वो उतना तो चाहिए ही। अभी, अभी कैसा है सर आपका JSW मतलब वो बड़ा है। इसीलिए" }, { "ucid": "21112178945123731", "idx": 37, "speaker": "agent", "start_s": 81.2, "end_s": 81.5, "text_en": "Yes.", "text_native": "जी।" }, { "ucid": "21112178945123731", "idx": 38, "speaker": "customer", "start_s": 81.5, "end_s": 82.6, "text_en": "I saw it and thought a little.", "text_native": "मैंने देख के थोड़ा सा।" }, { "ucid": "21112178945123731", "idx": 39, "speaker": "agent", "start_s": 82.6, "end_s": 89.9, "text_en": "It's nothing like that, sir. I mean, our JSW One also serves up to five tons to MSMEs. So there's no issue that since it's big, you have to take a large quantity, it's nothing like that.", "text_native": "ऐसी कोई बात नहीं है सर मतलब हमारा JSW One जो है वो पांच टन तक भी सर्व करता है MSMEs को। तो ऐसा कोई इशू नहीं है कि सर बड़ा है तो बड़ी क्वांटिटी ही लेनी पड़ेगी ऐसा कुछ नहीं है।" }, { "ucid": "21112178945123731", "idx": 40, "speaker": "agent", "start_s": 89.9, "end_s": 95.0, "text_en": "Above five tons, whatever you can take, you can give that much, sir, no issue. So from five tons, you can give one hundred, two hundred, three hundred, even a thousand tons, no issue.", "text_native": "पांच टन से ऊपर आप जो आप जितना ले सकते हो उतना दे दो सर कोई इशू नहीं है। तो पांच टन से लेकर आप सौ, दो सौ, तीन सौ, हज़ार टन तक भी दे सकते हो कोई इशू नहीं है।" }, { "ucid": "21112178945123731", "idx": 41, "speaker": "customer", "start_s": 95.0, "end_s": 95.5, "text_en": "Your requirement.", "text_native": "आपकी रिक्वायरमेंट।" }, { "ucid": "21112178945123731", "idx": 42, "speaker": "customer", "start_s": 95.7, "end_s": 100.5, "text_en": "No, it will work. I then, what, I was trying in that but I don't know the actual exact area yet.", "text_native": "नहीं चलेगा ना। मैं फिर ये क्या मुझे उसमें मैं ट्राय कर रहा था लेकिन इतना एक्चुअल एग्जैक्ट एरिया मुझे अभी पता नहीं है।" }, { "ucid": "21112178945123731", "idx": 43, "speaker": "agent", "start_s": 100.5, "end_s": 101.3, "text_en": "Where you want the delivery?", "text_native": "जहां पे आपको डिलीवरी करानी है?" }, { "ucid": "21112178945123731", "idx": 44, "speaker": "customer", "start_s": 101.3, "end_s": 106.2, "text_en": "Yes, where the delivery is to be made, I don't know the exact area there. It is five tons. We did it calculation-wise. Minimum.", "text_native": "हां, जहां पे डिलीवरी करानी है ना, वहां पे एग्जैक्ट एरिया पता नहीं है। पांच टन तो है। हमने कैलकुलेशन वाइज़ किया तो। मिनिमम।" }, { "ucid": "21112178945123731", "idx": 45, "speaker": "agent", "start_s": 106.2, "end_s": 110.8, "text_en": "Yes, so now 63, if you do it from Pune, it was 63250 on Friday. If you do it from Taloja, it was 63100.", "text_native": "हां तो अभी 63 अब ये पुणे से करोगे 63250 चल रहा था फ्राइडे को। तलोज़ा से करोगे तो 63100 चल रहा था।" }, { "ucid": "21112178945123731", "idx": 46, "speaker": "customer", "start_s": 111.2, "end_s": 111.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 47, "speaker": "agent", "start_s": 111.6, "end_s": 112.1, "text_en": "Friday's rate.", "text_native": "फ्राइडे का रेट।" }, { "ucid": "21112178945123731", "idx": 48, "speaker": "customer", "start_s": 112.1, "end_s": 112.9, "text_en": "And from Pune, how much?", "text_native": "और पुणे से कितना?" }, { "ucid": "21112178945123731", "idx": 49, "speaker": "agent", "start_s": 113.2, "end_s": 114.3, "text_en": "63250.", "text_native": "63250." }, { "ucid": "21112178945123731", "idx": 50, "speaker": "customer", "start_s": 114.7, "end_s": 115.1, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 51, "speaker": "agent", "start_s": 115.9, "end_s": 117.1, "text_en": "So it was running this much on Friday, sir.", "text_native": "तो इतना ही चल रहा था सर फ्राइडे को।" }, { "ucid": "21112178945123731", "idx": 52, "speaker": "customer", "start_s": 117.1, "end_s": 118.7, "text_en": "Yes. Sir, what will be the payment like?", "text_native": "हां। सर उसका पेमेंट कैसा रहेगा?" }, { "ucid": "21112178945123731", "idx": 53, "speaker": "agent", "start_s": 118.7, "end_s": 120.0, "text_en": "Payment sir, 100% advance.", "text_native": "पेमेंट सर 100% एडवांस।" }, { "ucid": "21112178945123731", "idx": 54, "speaker": "customer", "start_s": 120.0, "end_s": 120.8, "text_en": "Meaning, there will be a GST bill?", "text_native": "मतलब GST बिल रहेगा?" }, { "ucid": "21112178945123731", "idx": 55, "speaker": "agent", "start_s": 121.2, "end_s": 122.9, "text_en": "Yes, GST will be there, sir, 18% is applicable.", "text_native": "हां GST तो रहेगा ही सर, 18% लगता है।" }, { "ucid": "21112178945123731", "idx": 56, "speaker": "customer", "start_s": 122.9, "end_s": 126.4, "text_en": "Yes, that's it, this rate is with the GST bill, right? Meaning, 18% on top of the rate you mentioned?", "text_native": "हां वही, GST बिल के साथ में ये रेट है ना? मतलब जो रेट बताए उसके ऊपर 18%?" }, { "ucid": "21112178945123731", "idx": 57, "speaker": "agent", "start_s": 126.6, "end_s": 127.2, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178945123731", "idx": 58, "speaker": "customer", "start_s": 127.6, "end_s": 128.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 59, "speaker": "agent", "start_s": 128.4, "end_s": 136.8, "text_en": "Meaning, the rate I told you, 63100, is with our loading. And our loading is generally free for customers. So it's with loading, then the extra that's left to mention is the 18% GST that is applied extra and the transportation cost, that's it.", "text_native": "मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है। और लोडिंग हमारी जनरली फ्री रहती है कस्टमर्स के लिए। तो लोडिंग के साथ है फिर एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।" }, { "ucid": "21112178945123731", "idx": 60, "speaker": "customer", "start_s": 137.1, "end_s": 137.4, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 61, "speaker": "customer", "start_s": 138.5, "end_s": 141.2, "text_en": "That's fine. I'll just save this number of yours.", "text_native": "चलेगा। वो मुझे सिर्फ ये आपका नंबर मैं सेव कर देता हूं।" }, { "ucid": "21112178945123731", "idx": 62, "speaker": "agent", "start_s": 141.2, "end_s": 144.0, "text_en": "Don't do this one. I'll WhatsApp from another number, save that one.", "text_native": "ये वाला मत कीजिए। मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।" }, { "ucid": "21112178945123731", "idx": 63, "speaker": "customer", "start_s": 144.0, "end_s": 148.4, "text_en": "Send it on WhatsApp. I will contact you on that. Because today is the second day of Ganpati, so it's a bit busy here.", "text_native": "एक WhatsApp पे डाल दीजिए। मैं उसपे आपको कांटेक्ट कर लूंगा। क्योंकि आज थोड़ा गणपति का सेकंड डे है इसलिए थोड़ा बिज़ी है हमारे यहां पे।" }, { "ucid": "21112178945123731", "idx": 64, "speaker": "agent", "start_s": 148.4, "end_s": 149.6, "text_en": "Yes, no problem, no problem.", "text_native": "हां, कोई नहीं, कोई नहीं।" }, { "ucid": "21112178945123731", "idx": 65, "speaker": "customer", "start_s": 149.9, "end_s": 153.4, "text_en": "I will call you tomorrow. Hmm hmm. You get the rates by 12 o'clock, right?", "text_native": "मैं आपको कल करता हूं कॉल। हम्म हम्म। बारह बजे तक आपको रेट आ जाते हैं ना?" }, { "ucid": "21112178945123731", "idx": 66, "speaker": "agent", "start_s": 153.7, "end_s": 155.6, "text_en": "Yes, generally they come by 12, 12:30, 1 o'clock.", "text_native": "हां, बारह, साढ़े बारह, एक बजे तक जनरली आ जाते हैं।" }, { "ucid": "21112178945123731", "idx": 67, "speaker": "customer", "start_s": 155.9, "end_s": 158.8, "text_en": "And delivery in the sense I need delivery with full transportation, including transportation.", "text_native": "और डिलीवरी इन द सेंस मुझे डिलीवरी चाहिए पूरा ट्रांसपोर्टेशन इंक्लूडिंग ट्रांसपोर्टेशन।" }, { "ucid": "21112178945123731", "idx": 68, "speaker": "agent", "start_s": 158.8, "end_s": 159.8, "text_en": "Yes, that's fine, you'll get it.", "text_native": "हां चलेगा, मिलेगा।" }, { "ucid": "21112178945123731", "idx": 69, "speaker": "customer", "start_s": 159.8, "end_s": 160.1, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178945123731", "idx": 70, "speaker": "agent", "start_s": 160.6, "end_s": 161.2, "text_en": "You'll get it, you'll get it.", "text_native": "मिलेगा, मिलेगा।" }, { "ucid": "21112178945123731", "idx": 71, "speaker": "customer", "start_s": 161.2, "end_s": 163.2, "text_en": "I will tell you the address and all later.", "text_native": "मैं एड्रेस वगैरह वो बताऊंगा बाद में।" }, { "ucid": "21112178945123731", "idx": 72, "speaker": "agent", "start_s": 163.2, "end_s": 168.8, "text_en": "Yes, I will just need two things from you, sir. First, the proper requirement with quantity and sizes, and second, the complete address with pin code.", "text_native": "हां बस मेरे को आपसे दो चीजें चाहिए रहेंगी सर, एक तो प्रॉपर रिक्वायरमेंट क्वांटिटी के साथ, साइज़ेस के साथ और दूसरा कंप्लीट एड्रेस विथ पिन कोड।" }, { "ucid": "21112178945123731", "idx": 73, "speaker": "customer", "start_s": 168.8, "end_s": 169.1, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 74, "speaker": "agent", "start_s": 169.1, "end_s": 170.8, "text_en": "Even if it's not complete, it's okay, the pin code will also work.", "text_native": "कंप्लीट भी ना हो तो कोई बात नहीं, पिन कोड भी चलेगा।" }, { "ucid": "21112178945123731", "idx": 75, "speaker": "customer", "start_s": 171.1, "end_s": 173.4, "text_en": "That's fine. I'll get that done. I'll let you know.", "text_native": "चलेगा। वो करा देता हूं मैं। मैं आपको बताता हूं।" }, { "ucid": "21112178945123731", "idx": 76, "speaker": "customer", "start_s": 173.7, "end_s": 175.9, "text_en": "And which sheet will this be? I mean, which company will it be? Will it be JSW or Tata?", "text_native": "और ये शीट कौन सी रहेगी? मतलब कंपनी कौन सी रहेगी? JSW की रहेगी या Tata की?" }, { "ucid": "21112178945123731", "idx": 77, "speaker": "agent", "start_s": 175.9, "end_s": 179.2, "text_en": "Yes, it will be JSW only. It will be JSW. Which brand of sheets do you generally take?", "text_native": "हां JSW ही रहेगी। JSW ही रहेगी। आप कौन सा ब्रांड में लेते हो शीट्स जनरली?" }, { "ucid": "21112178945123731", "idx": 78, "speaker": "customer", "start_s": 179.5, "end_s": 185.8, "text_en": "Generally, we have never had such a requirement. There was a requirement of 400-500 kg in between, that was a small requirement.", "text_native": "जनरली हम लोग ऐसा इतना रिक्वायरमेंट कभी लगा नहीं है हमको। ये चार सौ पांच सौ केजी का रिक्वायरमेंट था बीच में, वो छोटा ही रिक्वायरमेंट था।" }, { "ucid": "21112178945123731", "idx": 79, "speaker": "agent", "start_s": 186.1, "end_s": 186.5, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178945123731", "idx": 80, "speaker": "customer", "start_s": 186.5, "end_s": 189.0, "text_en": "For that, we took whatever was available locally.", "text_native": "उसके लिए वो जो लोकल में जो अवेलेबल हुआ वो लिया।" }, { "ucid": "21112178945123731", "idx": 81, "speaker": "customer", "start_s": 189.4, "end_s": 192.2, "text_en": "This time, for the first time, we are going to need more. And we might need it in the future as well.", "text_native": "ये हमको अभी इस बार फर्स्ट टाइम हमको ज्यादा लगने वाला है। और आगे भी लग सकता है।" }, { "ucid": "21112178945123731", "idx": 82, "speaker": "agent", "start_s": 192.6, "end_s": 193.0, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 83, "speaker": "agent", "start_s": 193.3, "end_s": 195.8, "text_en": "So, what is your preference in this, which brand do you usually take?", "text_native": "तो मतलब आपका फिर क्या रहता है इसमें ये ब्रांड कौन सा रहता है लेने का?" }, { "ucid": "21112178945123731", "idx": 84, "speaker": "customer", "start_s": 196.2, "end_s": 200.4, "text_en": "Brand in the sense, we are not that knowledgeable right now, but we take JSW or Tata.", "text_native": "ब्रांड इन द सेंस हम लोग अभी इतना जानकार तो है नहीं लेकिन JSW Tata का लेते हैं।" }, { "ucid": "21112178945123731", "idx": 85, "speaker": "agent", "start_s": 200.4, "end_s": 202.8, "text_en": "I see, JSW or Tata. For how many years have you been doing this work, this ESP work?", "text_native": "अच्छा JSW Tata का। कितने साल से मतलब आपका काम है ये वाला, ESP वाला?" }, { "ucid": "21112178945123731", "idx": 86, "speaker": "customer", "start_s": 202.8, "end_s": 209.8, "text_en": "We have been doing this work for four years. This is my own, you see. So we have been doing this for four years now. The maintenance of ESP, that requires ESP sheets for it, for the ESP's body, for the casing.", "text_native": "हम लोग ये चार साल से काम कर रहे हैं। ये मेरा खुद का है ना। तो अभी ये चार साल से हम लोग कर रहे हैं। ESP का जो मेंटेनेंस रहता है, उसमें फिर वो ESP का शीट्स लगता है उसको, ESP की बॉडी के लिए, केसिंग के लिए।" }, { "ucid": "21112178945123731", "idx": 87, "speaker": "agent", "start_s": 210.1, "end_s": 210.7, "text_en": "Okay, okay.", "text_native": "ओके ओके।" }, { "ucid": "21112178945123731", "idx": 88, "speaker": "agent", "start_s": 212.1, "end_s": 212.6, "text_en": "Understood.", "text_native": "समझ गया।" }, { "ucid": "21112178945123731", "idx": 89, "speaker": "customer", "start_s": 212.6, "end_s": 218.0, "text_en": "Where that work comes up, the casing, the work that has come up right now, we have to change its casing. So for the casing, we will need sheets only.", "text_native": "जहां वो काम आता है, वहां पे केसिंग अभी अभी जो काम आया है, उसका हमको केसिंग चेंज करना है। तो केसिंग के लिए हमको शीट्स ही लगेगा।" }, { "ucid": "21112178945123731", "idx": 90, "speaker": "agent", "start_s": 218.0, "end_s": 218.4, "text_en": "Okay, okay.", "text_native": "ओके ओके।" }, { "ucid": "21112178945123731", "idx": 91, "speaker": "customer", "start_s": 218.4, "end_s": 220.2, "text_en": "And what is your maximum sheet size?", "text_native": "और आपका मैक्सिमम वो शीट का साइज़ क्या रहता है?" }, { "ucid": "21112178945123731", "idx": 92, "speaker": "agent", "start_s": 220.5, "end_s": 222.2, "text_en": "Meaning, are you asking width-wise or length-wise?", "text_native": "मतलब विड्थ वाइज़ पूछ रहे हैं कि लेंथ वाइज़ पूछ रहे हैं?" }, { "ucid": "21112178945123731", "idx": 93, "speaker": "customer", "start_s": 222.2, "end_s": 223.1, "text_en": "Yes, both length and width.", "text_native": "हां, लेंथ विड्थ दोनों।" }, { "ucid": "21112178945123731", "idx": 94, "speaker": "agent", "start_s": 223.3, "end_s": 227.2, "text_en": "Our general width is one, 1500, right? It's 1250, this is the general width.", "text_native": "हमारा जनरली जो विड्थ रहता है एक पंद्रह सौ रहता है, है ना? बारह सौ पचास रहता है, ये विड्थ रहता है जनरली।" }, { "ucid": "21112178945123731", "idx": 95, "speaker": "customer", "start_s": 227.2, "end_s": 229.8, "text_en": "So look, yes, 1250 means it's 4 feet by 8 feet.", "text_native": "तो देखिए हां, बारह सौ पचास मतलब ये चार फीट बाय आठ फीट है।" }, { "ucid": "21112178945123731", "idx": 96, "speaker": "agent", "start_s": 229.8, "end_s": 230.4, "text_en": "Correct.", "text_native": "बराबर।" }, { "ucid": "21112178945123731", "idx": 97, "speaker": "customer", "start_s": 230.4, "end_s": 232.2, "text_en": "Yes. So do you have anything bigger than this?", "text_native": "हां। तो इससे बड़ा रहता है क्या आपका?" }, { "ucid": "21112178945123731", "idx": 98, "speaker": "agent", "start_s": 232.6, "end_s": 238.8, "text_en": "It can be bigger than this. Generally, this is the standard. If you get it customized according to your casing, then in my opinion, it can be customized in length, but the width remains this much, 1250 or 1500.", "text_native": "इससे बड़ा रह सकता है। जनरली स्टैंडर्ड तो यही रहता है। वो आप अपने जो केसिंग है उसके हिसाब से कस्टमाइज़ आप करवाओगे तो मेरे हिसाब से लेंथ में तो हो जाएगा कस्टमाइज़, विड्थ में इतना ही रहता है, बारह सौ पचास या पंद्रह सौ।" }, { "ucid": "21112178945123731", "idx": 99, "speaker": "customer", "start_s": 239.1, "end_s": 239.4, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 100, "speaker": "agent", "start_s": 239.8, "end_s": 241.8, "text_en": "Plates also come in 2000 width.", "text_native": "दो हज़ार की भी विड्थ आती है प्लेट्स की।" }, { "ucid": "21112178945123731", "idx": 101, "speaker": "customer", "start_s": 241.8, "end_s": 242.1, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 102, "speaker": "agent", "start_s": 242.1, "end_s": 242.8, "text_en": "That can also be done.", "text_native": "वो भी हो सकता है।" }, { "ucid": "21112178945123731", "idx": 103, "speaker": "customer", "start_s": 243.2, "end_s": 246.4, "text_en": "No, the bigger it is for us, the better, the quantity of plates will be less. Nothing else.", "text_native": "नहीं हमको जितना बड़ा रहे उतना अच्छा है, प्लेट्स की क्वांटिटी कम हो जाएगी। बाकी कुछ नहीं।" }, { "ucid": "21112178945123731", "idx": 104, "speaker": "agent", "start_s": 246.4, "end_s": 250.4, "text_en": "Whatever your dimension is for the casing, of the width and length, send that to me once. I will tell you the best possible one that will match it.", "text_native": "आप आपका जो भी डायमेंशन है केसिंग का, विड्थ का और लेंथ का, वो मेरे को एक बार डाल देना। मैं उससे बेस्ट पॉसिबल जो उसके बराबर पड़ेगा वो मैं बता दूंगा।" }, { "ucid": "21112178945123731", "idx": 105, "speaker": "customer", "start_s": 250.4, "end_s": 255.8, "text_en": "That is there. My boys are going there on the 17th. The dimension will be available only after that.", "text_native": "वो रहता है। अभी लड़के जाने वाले हैं मेरे सत्रह तारीख को वहां पे। उसके बाद ही डायमेंशन आ पाएगा।" }, { "ucid": "21112178945123731", "idx": 106, "speaker": "customer", "start_s": 255.8, "end_s": 263.8, "text_en": "But the confirmation and all, if it's rate-wise, if you have a big, the largest dimension, if you can give that dimension, then we'll see accordingly whether it will fit there or not.", "text_native": "लेकिन कन्फर्मेशन वगैरह जो है, रेट वाइज़ अगर रहेगा, आपके पास बड़ा, बड़ी डायमेंशन का जो लार्जेस्ट डायमेंशन रहेगा, उस डायमेंशन का आप अगर दे देंगे तो हम उस हिसाब से देखते हैं कि वहां पे बैठेगा या नहीं बैठेगा।" }, { "ucid": "21112178945123731", "idx": 107, "speaker": "agent", "start_s": 264.1, "end_s": 264.4, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178945123731", "idx": 108, "speaker": "customer", "start_s": 264.4, "end_s": 266.8, "text_en": "Once, I mean, as it is, one side is 80 square mm for us.", "text_native": "एक बार मतलब जैसे है वन साइड 80 स्क्वायर mm है हमारा।" }, { "ucid": "21112178945123731", "idx": 109, "speaker": "agent", "start_s": 267.3, "end_s": 267.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 110, "speaker": "customer", "start_s": 268.1, "end_s": 268.8, "text_en": "8 by 10.", "text_native": "8 by 10." }, { "ucid": "21112178945123731", "idx": 111, "speaker": "agent", "start_s": 269.1, "end_s": 269.4, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 112, "speaker": "customer", "start_s": 269.4, "end_s": 269.8, "text_en": "Meter.", "text_native": "मीटर।" }, { "ucid": "21112178945123731", "idx": 113, "speaker": "agent", "start_s": 269.8, "end_s": 270.1, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 114, "speaker": "customer", "start_s": 270.1, "end_s": 270.6, "text_en": "8 by 10.", "text_native": "8 by 10." }, { "ucid": "21112178945123731", "idx": 115, "speaker": "agent", "start_s": 270.6, "end_s": 271.4, "text_en": "Width and length.", "text_native": "विड्थ और लेंथ।" }, { "ucid": "21112178945123731", "idx": 116, "speaker": "customer", "start_s": 271.4, "end_s": 272.6, "text_en": "8 meter by 10 meter. Yes.", "text_native": "8 मीटर by 10 मीटर। हां।" }, { "ucid": "21112178945123731", "idx": 117, "speaker": "agent", "start_s": 272.9, "end_s": 273.4, "text_en": "In that case,", "text_native": "उसमें तो" }, { "ucid": "21112178945123731", "idx": 118, "speaker": "customer", "start_s": 273.8, "end_s": 279.8, "text_en": "There is no option for 4 by 8. If there is no bigger one, we have to take 4 by 8. But if there is a bigger option, it's good for us.", "text_native": "4 by 8 का तो ऑप्शन है नहीं। कि कोई अगर नहीं रहेगा बड़ा तो हमको 4 by 8 लेना ही है। लेकिन अगर बड़ा ऑप्शन रहता है तो अच्छा है हमारे लिए।" }, { "ucid": "21112178945123731", "idx": 119, "speaker": "agent", "start_s": 280.2, "end_s": 282.8, "text_en": "Sir, I will tell you the best possible one. Just let me know the dimensions once.", "text_native": "मैं सर जो बेस्ट पॉसिबल होगा वो बता दूंगा। एक बार मेरे को बता देना आप डायमेंशन।" }, { "ucid": "21112178945123731", "idx": 120, "speaker": "customer", "start_s": 282.8, "end_s": 286.2, "text_en": "That's fine, sir. You do a workout. I will call you tomorrow afternoon after 12 or 1 o'clock. Is that okay?", "text_native": "चलेगा सर। आप एक वर्कआउट कर लीजिए। मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा?" }, { "ucid": "21112178945123731", "idx": 121, "speaker": "agent", "start_s": 286.2, "end_s": 286.8, "text_en": "Yes, that's fine, that's fine.", "text_native": "हां चलेगा, चलेगा।" }, { "ucid": "21112178945123731", "idx": 122, "speaker": "customer", "start_s": 286.8, "end_s": 288.6, "text_en": "Just send me your number on WhatsApp, a 'hi'.", "text_native": "बस आपको नंबर आप मुझे भिजवा दीजिए WhatsApp पे एक हाय।" }, { "ucid": "21112178945123731", "idx": 123, "speaker": "agent", "start_s": 288.6, "end_s": 290.8, "text_en": "I will WhatsApp it. Yes, yes, yes.", "text_native": "मैं WhatsApp कर दूंगा। हां हां हां।" }, { "ucid": "21112178945123731", "idx": 124, "speaker": "customer", "start_s": 290.8, "end_s": 291.2, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 125, "speaker": "agent", "start_s": 291.2, "end_s": 294.8, "text_en": "I will do that. Okay. Sir, ours is 100% advance against PI, so will that work?", "text_native": "मैं कर दूंगा वो। ठीक है। हमारा सर 100% एडवांस रहता है PI के अगेंस्ट में, तो वो चलेगा ना?" }, { "ucid": "21112178945123731", "idx": 126, "speaker": "customer", "start_s": 295.1, "end_s": 296.2, "text_en": "Payment, right?", "text_native": "पेमेंट ना?" }, { "ucid": "21112178945123731", "idx": 127, "speaker": "agent", "start_s": 296.2, "end_s": 296.8, "text_en": "Yes, yes.", "text_native": "हां जी, हां जी।" }, { "ucid": "21112178945123731", "idx": 128, "speaker": "customer", "start_s": 297.2, "end_s": 302.2, "text_en": "Yes, sir. But how is it now, it's against PI, we will make the payment online. It should just arrive in that time then.", "text_native": "हां सर। लेकिन अभी कैसा है वो PI के अगेंस्ट है, हम तो ऑनलाइन पेमेंट कर देंगे। बस वो आना चाहिए उस टाइम में फिर।" }, { "ucid": "21112178945123731", "idx": 129, "speaker": "agent", "start_s": 302.6, "end_s": 305.0, "text_en": "Sir, what are you saying, you are talking directly to the company, sir.", "text_native": "सर कैसी बात कर दी, डायरेक्ट कंपनी से बात कर रहे हो सर।" }, { "ucid": "21112178945123731", "idx": 130, "speaker": "customer", "start_s": 305.4, "end_s": 310.8, "text_en": "Sir, I am talking to the company, but how it is now, I have also worked in companies, that's why I am saying. Many times what happens is that the payment comes, but it's not received on time, right sir.", "text_native": "सर कंपनी में बात कर रहा हूं लेकिन अभी कैसा है मैंने भी कंपनियों में काम किया है इसलिए मैं बोल रहा हूं। बहुत बार कैसा होता है कि पेमेंट आ जाता है लेकिन वो टाइम पे नहीं मिल पाता ना सर।" }, { "ucid": "21112178945123731", "idx": 131, "speaker": "agent", "start_s": 310.8, "end_s": 314.2, "text_en": "No, whatever it is, I will tell you transparently, sir. For example, if it's taking four days, five days, I will tell you upfront. It's not like I'll give an update after taking the payment.", "text_native": "नहीं जितना जितना वैसा मैं ट्रांसपेरेंटली बताऊंगा सर। जैसे अगर चार दिन लग रहा है, पांच दिन लग रहा है तो मैं सामने से बताऊंगा। ऐसा नहीं कि पेमेंट लेने के बाद अपडेट दूंगा।" }, { "ucid": "21112178945123731", "idx": 132, "speaker": "customer", "start_s": 314.2, "end_s": 320.2, "text_en": "Whatever it is, once it's finalized, I will make that payment in half an hour to an hour. Now, when it will be displayed to you, that depends on whether you or the receipt will go through.", "text_native": "जो भी है जो फाइनल हुआ उसके बाद मैं आधे एक घंटे में वो पेमेंट कर दूंगा। अभी आपको डिस्प्ले कब होगा वो उसके ऊपर डिपेंड है कि आप या रिसिप्ट चल जाएगी।" }, { "ucid": "21112178945123731", "idx": 133, "speaker": "agent", "start_s": 320.5, "end_s": 324.2, "text_en": "No, RTGS and NEFT are generally the payment modes. Otherwise, you can also do it by going to the bank.", "text_native": "नहीं RTGS और NEFT जनरली पेमेंट मोड रहता है। नहीं तो बैंक जा के भी कर सकते हैं।" }, { "ucid": "21112178945123731", "idx": 134, "speaker": "customer", "start_s": 324.2, "end_s": 325.2, "text_en": "No, I will do NEFT.", "text_native": "नहीं मैं NEFT कर दूंगा मैं।" }, { "ucid": "21112178945123731", "idx": 135, "speaker": "agent", "start_s": 325.2, "end_s": 328.4, "text_en": "Yes, so the payment gets done in that, what, it reflects in 15-20 minutes.", "text_native": "हां तो उसमें हो जाता है पेमेंट क्या क्या ये पंद्रह बीस मिनट में रिफ्लेक्ट आ जाता है।" }, { "ucid": "21112178945123731", "idx": 136, "speaker": "customer", "start_s": 328.4, "end_s": 331.2, "text_en": "No, if it's not displaying to you and I send you the receipt, will it work on that? Will it come only after it's displayed?", "text_native": "नहीं अगर अगर आपको डिस्प्ले नहीं हो रहा है और मैंने आपको रिसिप्ट भेजा तो उसपे होगा क्या? डिस्प्ले होने के बाद ही आ जाएगा?" }, { "ucid": "21112178945123731", "idx": 137, "speaker": "agent", "start_s": 331.2, "end_s": 334.8, "text_en": "Re... that receipt, if you have made the payment to the right place, it will come to us, won't it, sir?", "text_native": "रिस वो रिसिप्ट अगर आपने सही जगह पेमेंट किया है, आएगा ही ना सर हमारे पास तो।" }, { "ucid": "21112178945123731", "idx": 138, "speaker": "customer", "start_s": 334.8, "end_s": 338.8, "text_en": "Sir, generally how it is, I do NEFT. NEFT generally takes two to two and a half hours. Hmm hmm. That's why I was asking.", "text_native": "सर जनरली कैसा है NEFT करता हूं मैं। NEFT में जनरली दो ढाई घंटे लगते हैं। हम्म हम्म। इसीलिए मैं पूछ रहा था।" }, { "ucid": "21112178945123731", "idx": 139, "speaker": "agent", "start_s": 339.1, "end_s": 343.2, "text_en": "So it will be closed on the same day, right sir? I mean, even if it takes two hours according to you. Generally, it doesn't take that long, it comes in an hour or half an hour.", "text_native": "तो उसी दिन क्लोज हो जाएगा ना सर फिर तो मतलब अगर दो घंटे भी लग रहे हैं आपके हिसाब से। वैसे जनरली तो नहीं लगते हैं घंटे में आधे घंटे में आ जाता है।" }, { "ucid": "21112178945123731", "idx": 140, "speaker": "agent", "start_s": 343.2, "end_s": 346.8, "text_en": "Yes. So it will be done, there's no issue in that. It will be closed on the same day. I just have to get the order confirmed. On the same day.", "text_native": "हां। तो हो जाएगा उसमें कोई इशू नहीं है। उसी दिन क्लोज हो जाएगा वो तो। मेरे को तो ऑर्डर कन्फर्म कराना है बस। उसी दिन।" }, { "ucid": "21112178945123731", "idx": 141, "speaker": "customer", "start_s": 346.8, "end_s": 347.6, "text_en": "That's fine, that's fine.", "text_native": "चलेगा ना, चलेगा ना।" }, { "ucid": "21112178945123731", "idx": 142, "speaker": "customer", "start_s": 347.9, "end_s": 351.2, "text_en": "I'll tell you. We have a requirement on the 18th or 19th.", "text_native": "मैं आपको बताता हूं। हमको रिक्वायरमेंट तो है अठारह या उन्नीस को।" }, { "ucid": "21112178945123731", "idx": 143, "speaker": "agent", "start_s": 351.6, "end_s": 352.0, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178945123731", "idx": 144, "speaker": "customer", "start_s": 352.0, "end_s": 352.8, "text_en": "Minimum five tons.", "text_native": "मिनिमम पांच टन।" }, { "ucid": "21112178945123731", "idx": 145, "speaker": "agent", "start_s": 353.2, "end_s": 353.6, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178945123731", "idx": 146, "speaker": "customer", "start_s": 354.0, "end_s": 358.8, "text_en": "So just, at the location, with transportation, whatever you tell me, accordingly, what will be the rate with transportation, tell me according to that.", "text_native": "तो बस लोकेशन पे आपको ट्रांसपोर्टेशन के साथ में जो भी आप बताओगे उस हिसाब से ट्रांसपोर्टेशन के साथ में क्या रेट रहेगा उस हिसाब से बताइएगा मुझे।" }, { "ucid": "21112178945123731", "idx": 147, "speaker": "agent", "start_s": 359.0, "end_s": 362.2, "text_en": "Okay, okay. You send me the requirement and pin code once. Right? Send the address.", "text_native": "ठीक है, ठीक है। आप मेरे को एक बार डाल देना रिक्वायरमेंट और पिन कोड। है ना? एड्रेस डाल देना।" }, { "ucid": "21112178945123731", "idx": 148, "speaker": "customer", "start_s": 362.2, "end_s": 365.2, "text_en": "And sir, what will be the weightage, the weight of a 4 by 8, around how much? Is it around 120?", "text_native": "और सर एक 4 by 8 का वेटेज वेट अराउंड कितना रहेगा? 120 के आसपास रहता है क्या?" }, { "ucid": "21112178945123731", "idx": 149, "speaker": "agent", "start_s": 365.2, "end_s": 365.6, "text_en": "Exact?", "text_native": "एग्जैक्ट?" }, { "ucid": "21112178945123731", "idx": 150, "speaker": "agent", "start_s": 366.0, "end_s": 368.8, "text_en": "For 4 by 8, I'll have to check that once. That sir depends, yes, it depends on every thickness.", "text_native": "4 by 8 का वो मेरे को एक बार चेक करना वो सर डिपेंड हां वो हर थिकनेस पे डिपेंड करता है।" }, { "ucid": "21112178945123731", "idx": 151, "speaker": "customer", "start_s": 368.8, "end_s": 369.1, "text_en": "Five mm.", "text_native": "पांच mm." }, { "ucid": "21112178945123731", "idx": 152, "speaker": "agent", "start_s": 369.1, "end_s": 370.2, "text_en": "Yes, I'll check the weight.", "text_native": "हां, वेट मैं चेक कर लेता हूं।" }, { "ucid": "21112178945123731", "idx": 153, "speaker": "customer", "start_s": 370.2, "end_s": 372.8, "text_en": "Because I checked online, so that one, yes, the weight of one sheet. Approximately.", "text_native": "क्योंकि मैंने ऑनलाइन चेक किया तो वो एक हां एक शीट का वेट। अंदाजन।" }, { "ucid": "21112178945123731", "idx": 154, "speaker": "agent", "start_s": 373.0, "end_s": 379.8, "text_en": "One second, one second. Five mm and 1250 by 2500. One sheet, uh, is, sir, how much is this?", "text_native": "एक सेकंड, एक सेकंड। पांच mm और बारह सौ पचास बाय पच्चीस सौ। एक शीट अह रहता है सर कितना रह गया ये?" }, { "ucid": "21112178945123731", "idx": 155, "speaker": "agent", "start_s": 380.4, "end_s": 382.4, "text_en": "This is .127 tons.", "text_native": "ये .127 टन्स रहता है।" }, { "ucid": "21112178945123731", "idx": 156, "speaker": "customer", "start_s": 382.4, "end_s": 383.8, "text_en": "Okay, meaning it's 127 kg.", "text_native": "ओके, मतलब 127 kg रहता है।" }, { "ucid": "21112178945123731", "idx": 157, "speaker": "agent", "start_s": 383.8, "end_s": 385.2, "text_en": "It's 127 kg, sir.", "text_native": "127 kg रहता है सर।" }, { "ucid": "21112178945123731", "idx": 158, "speaker": "customer", "start_s": 385.2, "end_s": 385.5, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 159, "speaker": "agent", "start_s": 385.5, "end_s": 388.4, "text_en": "Generally, this is tentative, meaning approximate.", "text_native": "जनरली, ये टेंटेटिव मतलब एप्रोक्सिमेट है।" }, { "ucid": "21112178945123731", "idx": 160, "speaker": "customer", "start_s": 388.8, "end_s": 389.4, "text_en": "That's fine, that's fine.", "text_native": "चलेगा ना, चलेगा।" }, { "ucid": "21112178945123731", "idx": 161, "speaker": "customer", "start_s": 389.8, "end_s": 394.2, "text_en": "Okay. I will call you tomorrow calmly and peacefully. Yes. I'll see tomorrow or on the 17th, as the boys go, the exact area will be clear.", "text_native": "ठीक है। मैं आपको एक आराम से शांति से कल कॉल करता हूं। जी। कल देख के या फिर सत्रह तारीख को जैसे लड़के जाएंगे वैसे एरिया एग्जैक्ट क्लियर होगा।" }, { "ucid": "21112178945123731", "idx": 162, "speaker": "agent", "start_s": 394.2, "end_s": 395.6, "text_en": "Yes, I mean, sir, it also depends on the day.", "text_native": "हां मतलब ये है कि सर वो दिन दिन पे भी डिपेंड करता है।" }, { "ucid": "21112178945123731", "idx": 163, "speaker": "customer", "start_s": 395.6, "end_s": 399.8, "text_en": "See, tentatively, 5 tons is tentative. Hmm hmm. How much is above that can only be decided after measuring the area, sir.", "text_native": "टेंटेटिव देखिए, 5 टन तो टेंटेटिव है ही। हम्म हम्म। उसके ऊपर कितना है वो एरिया मेजर करने के बाद ही डिसाइड हो पाएगा सर।" }, { "ucid": "21112178945123731", "idx": 164, "speaker": "agent", "start_s": 399.8, "end_s": 405.8, "text_en": "Yes, you can see that according to your needs. Because what happens is that the rates increase every day. The rates are changing every day. So we will close according to that. I will tell you the tentative MOP for 5 mm every day.", "text_native": "हां वो आप अपने हिसाब से देख लीजिएगा। क्योंकि क्या है कि हर दिन रेट तो बढ़ते हैं। हर दिन रेट चेंज हो रहे हैं। तो उस हिसाब से अपन क्लोज करेंगे। मैं टेंटेटिव आपको हर दिन का MOP बता दिया करूंगा पांच mm में।" }, { "ucid": "21112178945123731", "idx": 165, "speaker": "customer", "start_s": 405.8, "end_s": 407.8, "text_en": "That's fine. You can see according to that. And will I get any discount, sir?", "text_native": "चलेगा। उस हिसाब से देख लेना। और कुछ डिस्काउंट मिलेगा सर?" }, { "ucid": "21112178945123731", "idx": 166, "speaker": "agent", "start_s": 408.2, "end_s": 410.8, "text_en": "You will get a discount, sir, whatever is the best possible, depending on your quantity.", "text_native": "मिल जाएगा सर डिस्काउंट जो बेस्ट पॉसिबल होगा डिपेंडिंग ऑन योर क्वांटिटी।" }, { "ucid": "21112178945123731", "idx": 167, "speaker": "customer", "start_s": 410.8, "end_s": 411.2, "text_en": "That's fine, that's fine.", "text_native": "चलेगा, चलेगा।" }, { "ucid": "21112178945123731", "idx": 168, "speaker": "customer", "start_s": 411.2, "end_s": 414.8, "text_en": "We will be between five to seven tons. Five tons is the minimum. Five to seven tons.", "text_native": "हम पांच से सात टन के बीच में रहेगा। पांच टन तो मिनिमम है। पांच से सात टन।" }, { "ucid": "21112178945123731", "idx": 169, "speaker": "agent", "start_s": 414.8, "end_s": 415.2, "text_en": "It's not going to go above seven.", "text_native": "सात के ऊपर नहीं जाने वाला वो।" }, { "ucid": "21112178945123731", "idx": 170, "speaker": "agent", "start_s": 415.2, "end_s": 422.2, "text_en": "Yes, I mean, if you, I would say that your work is like that, it's precise work. You have to take it area-wise. But if, for example, our 11-ton vehicle goes, if you give a requirement of 10-11 tons, then the vehicle's transportation will also be better for you accordingly.", "text_native": "हां मतलब ये है कि अगर आप मैं तो ये कहूंगा कि वैसे तो आपका वैसा काम है, प्रिसाइज़ काम है। आपको एरिया वाइज़ ही लेना है। पर अगर जैसे हमारा ग्यारह टन की गाड़ी जाती है तो दस ग्यारह टन का अगर आप रिक्वायरमेंट दोगे तो गाड़ी का ट्रांसपोर्टेशन भी उस हिसाब से बेटर आएगा आपको।" }, { "ucid": "21112178945123731", "idx": 171, "speaker": "customer", "start_s": 422.2, "end_s": 422.5, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 172, "speaker": "customer", "start_s": 422.8, "end_s": 428.2, "text_en": "Sir, the customer won't take an extra requirement of 11 tons, he won't take it. Yes, no, if this was through the customer, I would actually give you the customer's contact.", "text_native": "सर ग्यारह टन का रिक्वायरमेंट कस्टमर एक्स्ट्रा नहीं लेगा, लेगा नहीं। हां, नहीं ये कस्टमर के थ्रू रहता तो मैं एक्चुअली मैं आपको फिर आपको कांटेक्ट दे देता हूं कस्टमर को।" }, { "ucid": "21112178945123731", "idx": 173, "speaker": "customer", "start_s": 428.5, "end_s": 431.8, "text_en": "Because, hmm hmm. In the plant, they actually need MS sheets regularly.", "text_native": "क्योंकि हम्म हम्म। प्लांट में एक्चुअली उनको MS का शीट लगते ही रहता है।" }, { "ucid": "21112178945123731", "idx": 174, "speaker": "agent", "start_s": 431.8, "end_s": 432.2, "text_en": "Hmm hmm.", "text_native": "हम्म हम्म।" }, { "ucid": "21112178945123731", "idx": 175, "speaker": "customer", "start_s": 432.6, "end_s": 434.8, "text_en": "This is our requirement now, that's why I'm looking at the exact details.", "text_native": "ये अभी हमारी रिक्वायरमेंट इसलिए मैं एग्जैक्ट बता देख रहा हूं।" }, { "ucid": "21112178945123731", "idx": 176, "speaker": "agent", "start_s": 435.1, "end_s": 437.8, "text_en": "No problem. I'm just telling you, sir, that this is how it is.", "text_native": "कोई नहीं। मैं तो बस बता रहा हूं सर कि ऐसा रहता है।" }, { "ucid": "21112178945123731", "idx": 177, "speaker": "customer", "start_s": 437.8, "end_s": 438.2, "text_en": "That's fine, that's fine, sir.", "text_native": "चलेगा, चलेगा सर।" }, { "ucid": "21112178945123731", "idx": 178, "speaker": "agent", "start_s": 438.2, "end_s": 440.8, "text_en": "You tell me, you let me know whenever you are free, around the 17th.", "text_native": "आपका बता आप मेरे को बता देना अभी आप फिर जब भी हो सत्रह तारीख के आसपास।" }, { "ucid": "21112178945123731", "idx": 179, "speaker": "customer", "start_s": 440.8, "end_s": 446.8, "text_en": "Yes sir, it will be confirmed in a day or two. Still, I will work on it this evening or tomorrow morning to see what happens and what doesn't.", "text_native": "हां सर, एक दो दिन में कन्फर्म हो जाएगा। फिर भी मैं उसपे आज शाम को या फिर कल मॉर्निंग में एक वर्कआउट करता हूं क्या होता है क्या नहीं।" }, { "ucid": "21112178945123731", "idx": 180, "speaker": "agent", "start_s": 447.2, "end_s": 447.5, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178945123731", "idx": 181, "speaker": "customer", "start_s": 447.5, "end_s": 449.8, "text_en": "You just send a 'hi' on WhatsApp and sir, please tell me your name as well.", "text_native": "आपको एक WhatsApp पे आप सिर्फ हाय कर दीजिए और सर आपका नाम भी बता दीजिए।" }, { "ucid": "21112178945123731", "idx": 182, "speaker": "agent", "start_s": 449.8, "end_s": 452.8, "text_en": "Everything will be on that, sir. My name is Sajal Bhaskar. I have written it on WhatsApp as well. You must have received it.", "text_native": "मेरे उसपे सब आ जाएगा सर। सजल भास्कर नाम है। मैंने WhatsApp पे लिख भी दिया है। आ गया होगा आपको।" }, { "ucid": "21112178945123731", "idx": 183, "speaker": "customer", "start_s": 453.0, "end_s": 453.6, "text_en": "Okay sir.", "text_native": "ओके सर।" }, { "ucid": "21112178945123731", "idx": 184, "speaker": "customer", "start_s": 453.9, "end_s": 454.6, "text_en": "That's fine, that's fine.", "text_native": "चलेगा, चलेगा।" }, { "ucid": "21112178945123731", "idx": 185, "speaker": "agent", "start_s": 454.6, "end_s": 455.0, "text_en": "Okay sir.", "text_native": "ठीक है सर।" }, { "ucid": "21112178945123731", "idx": 186, "speaker": "customer", "start_s": 455.3, "end_s": 455.6, "text_en": "Okay.", "text_native": "ठीक।" }, { "ucid": "21112178945123731", "idx": 187, "speaker": "agent", "start_s": 455.6, "end_s": 456.4, "text_en": "Okay sir then, goodbye.", "text_native": "ओके सर फिर, नमस्कार।" }, { "ucid": "21112178945123731", "idx": 188, "speaker": "customer", "start_s": 456.4, "end_s": 456.6, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178945123731", "idx": 189, "speaker": "customer", "start_s": 457.1, "end_s": 457.6, "text_en": "Thank you.", "text_native": "थैंक यू।" }, { "ucid": "21112178945123731", "idx": 190, "speaker": "agent", "start_s": 457.9, "end_s": 458.4, "text_en": "Welcome.", "text_native": "वेलकम।" }, { "ucid": "21112178945123731", "idx": 191, "speaker": "customer", "start_s": 459.0, "end_s": 459.4, "text_en": "Bye.", "text_native": "बाय।" } ], "steps": [ { "ucid": "21112178945123731", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था, तो थोड़ा जानना था मतलब आपका सिर्फ ट्रेडिंग का ही काम है कि और भी चीजें हैं?", "comment": "The rep opened by referencing the new registration and immediately moved to understand the business, positioning himself as a helper." }, { "ucid": "21112178945123731", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "full", "earned": 1.0, "questions_hit": 4, "evidence": "आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।", "comment": "All four points were covered: Company name was known, procurement city (Taloja/Pune) was discussed, customer confirmed he is the owner, and a WhatsApp contact was established." }, { "ucid": "21112178945123731", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 8, "evidence": "[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.", "comment": "The rep successfully covered all discovery points, including business type (ESP services), application (casing), quantity (5-7 tons), brand preference (JSW/Tata), payment terms, and buying history (new to large volume)." }, { "ucid": "21112178945123731", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।", "comment": "The rep clearly explained the pricing structure, breaking down the base price, included loading, and extra costs like GST and transport, which was the customer's primary concern." }, { "ucid": "21112178945123731", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I will call you tomorrow afternoon after 12 or 1 o'clock.", "comment": "The customer came with a clear opportunity (5-7 tons of 5mm HR plate), and the call ended with the customer committing to a specific callback time the next day." }, { "ucid": "21112178945123731", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।", "comment": "The call closed with a clear, agreed-upon next step: the customer will call the rep the next day after 12 PM, which qualifies as a specific callback confirmation." } ], "objections": [ { "ucid": "21112178945123731", "obj_type": "just_registered_to_check", "state": "handled", "evidence": "we had to see what the deal is with MS sheet, what is the current rate?", "response": "अह सर 63 था, 63100." }, { "ucid": "21112178945123731", "obj_type": "price", "state": "handled", "evidence": "और कुछ डिस्काउंट मिलेगा सर?", "response": "मिल जाएगा सर डिस्काउंट जो बेस्ट पॉसिबल होगा डिपेंडिंग ऑन योर क्वांटिटी।" } ], "missed_steps": [], "objection_phrases_list": [] }