{
  "ucid": "21112178945055491",
  "call_date": "2026-09-15",
  "start_time": "2026-09-15 11:05:54",
  "end_time": "2026-09-15 11:11:45",
  "duration_sec": 351,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc193bea1e24aab61b34a8d2b4f5fd26a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 124,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945055491__DIAc193bea1e24aab61b34a8d2b4f5fd26a.mp3",
  "audio_bytes": 1008072,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 336.024,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello.   (हॅलो.)\n[2s] AGENT: Hello, hello sir.   (हॅलो, नमस्ते सर.)\n[3s] CUSTOMER: Hello.   (हॅलो.)\n[4s] CUSTOMER: Yes, hello sir, tell me.   (हां नमस्ते सर जी, बोलिए।)\n[5s] AGENT: Yes, hello. Your company is Noman Enterprise, right?   (हां जी नमस्ते। ये नोमन एंटरप्राइज करके आपकी कंपनी है, राईट?)\n[7s] CUSTOMER: Yes sir?\n[8s] AGENT: Noman Enterprise.   (नोमन एंटरप्राइज।)\n[9s] CUSTOMER: Noman Enterprise. What is the name of your firm?   (नोमन एंटरप्राइज। आपकी फर्म का नाम क्या है?)\n[11s] CUSTOMER: This is our Bagdesh Engineering.   (ये हमारा बगदेश इंजीनियरिंग है।)\n[13s] AGENT: What is the name?   (क्या नाम है?)\n[14s] CUSTOMER: Bagdesh Engineering.   (बगदेश इंजीनियरिंग।)\n[15s] AGENT: Oh, okay, okay.   (अच्छा, ओके, ओके।)\n[17s] AGENT: Alright. Uh, do you have any requirement right now?   (ठीक है। अह अभी कुछ आपका रिक्वायरमेंट है क्या?)\n[19s] CUSTOMER: That, for me, JSW... where are you calling from, I mean, properly?   (वो मुझे तो अपना जेएसडब्ल्यू, आप कहां से बोल रहे हो मतलब प्रॉपर?)\n[21s] AGENT: I am speaking from JSW One. I saw your account registered on my platform, on JSW One. That's why you received a call.   (मैं जेएसडब्ल्यू वन से बात कर रहा हूं। आपका अकाउंट मुझे ना, मेरे प्लेटफॉर्म पे जेएसडब्ल्यू वन पे रजिस्टर्ड दिखा। तो उसी लिए आपको आपको कॉल गया है।)\n[26s] CUSTOMER: I mean, I did that in the app. I mean, how is it, like if we need some material, 10 tons, 20 tons, can you send it directly from the company?   (हम मतलब वो तो मैंने ऐप में किया था। मतलब कैसा, मतलब जैसे कि हमको कोई मटेरियल लगा दस टन, बीस टन तो आप डायरेक्ट कंपनी से भेज सकते है क्या?)\n[30s] AGENT: Right, right, right. Absolutely. Our own... where do you need the material?   (राइट, राइट, राइट। बिल्कुल। हमारा खुद का, आपको कहां पे चाहिए मटेरियल?)\n[33s] CUSTOMER: Actually, just now I have taken my order, my material, from a local vendor for now, of your JSW. But if I had a requirement of 10-20 tons, would you send the vehicle?   (एक्चुअली अभी अभी मैंने ऑर्डर मेरा ले लिया मटेरियल मैंने, या लोकल वेंडर से फिलहाल आपके जेएसडब्ल्यू के। बट अगर मेरा दस बीस टन का रहता तो आप भेजेंगे क्या गाड़ी?)\n[38s] AGENT: Absolutely, absolutely, we will give it. We have...   (बिल्कुल, बिल्कुल, दे देंगे। हमारे यहां...)\n[40s] CUSTOMER: What is the rate then? MS pipe C class, uh, MS pipe C class of JSW.   (क्या रेट है फिर? MS पाइप सी क्लास, अह, MS पाइप सी क्लास जेएसडब्ल्यू का।)\n[44s] AGENT: I will have to check the rate once for today.   (मुझे चेक करना होगा रेट एक बार आज का।)\n[46s] CUSTOMER: Tell me then. Two and a half, three, four, six, eight, ten, twelve. What is the rate for JSW C class?   (बताइए ना मुझे फिर। ढाई, तीन, चार, छे, आठ, दस, बारह। क्या रेट है जेएसडब्ल्यू सी क्लास का?)\n[50s] CUSTOMER: From one inch to twelve inches. We will take a total of 10-20 tons of material, 20-25 tons, so what rate will you apply?   (एक इंच से लेकर बारह इंच तक। टोटल दस बीस टन माल लेंगे, बीस पच्चीस टन तो आप क्या रेट लगाएंगे?)\n[55s] AGENT: Uh, like this, I mean, I won't be able to tell you verbally. You will have to put the requirement on WhatsApp for me, what diameter, what length. Is it needed in 6 meters or 12 meters?   (अह ऐसे मतलब वर्बली तो मैं नहीं बता पाऊंगा। आपको मुझे रिक्वायरमेंट WhatsApp पे डालना होगा कि कितना डाया का, कितना लेंथ। छे मीटर में लगता है या फिर बारह मीटर में?)\n[60s] CUSTOMER: No, ours is the 6-meter one, sir.   (नहीं, हमारा छे मीटर वाला सर।)\n[1s] AGENT: 6 meter.   (छे मीटर।)\n[2s] AGENT: So you will have to, I mean, put a requirement stating how much quantity, in which dias, then where the delivery location is needed, so based on that we give the delivered price.   (तो आपको मतलब एक रिक्वायरमेंट डालना होगा कि कितना क्वांटिटी है, कितना डायाज में, फिर कहां पे डिलीवरी लोकेशन चाहिए, तो उस हिसाब से हम लोग डिलीवर्ड प्राइस देते हैं।)\n[7s] CUSTOMER: Is it on an F.O.R. basis?   (एफ ओ आर पे रहता है क्या?)\n[9s] AGENT: Hmm hmm. Will you tell me your WhatsApp number once?   (हम्म हम्म। एक बार अपना WhatsApp नंबर बोलेंगे मुझे?)\n[11s] CUSTOMER: Nine three.   (नाइन थ्री।)\n[11s] AGENT: Nine three seven three.   (नाइन थ्री सेवन थ्री।)\n[13s] CUSTOMER: Seven three nine.   (सेवन थ्री नाइन।)\n[14s] AGENT: Nine double three. Sit sir, sit.   (नाइन डबल थ्री। बैठो ना सर, बैठो।)\n[16s] CUSTOMER: Double three. Yes, yes. The vehicle, our... what number did you write? Nine three...   (डबल थ्री। हां हां। गाड़ी अपना, नंबर क्या लिखा आपने? नाइन थ्री...)\n[20s] AGENT: Nine three seven three nine three three.   (नाइन थ्री सेवन थ्री नाइन थ्री थ्री।)\n[21s] CUSTOMER: No no, I'll say it, I'll say it again. Look, nine three, hmm, seven three, hmm, nine, hmm, double three, hmm, double nine, hmm, four.   (नहीं नहीं, मैं बोलता हूं, वापिस बोलता हूं। देखो नाइन थ्री, हम्म, सेवन थ्री, हम्म, नाइन, हम्म, डबल थ्री, हम्म, डबल नाइन, हम्म, फोर।)\n[27s] AGENT: Four, okay.   (फोर, अच्छा।)\n[29s] AGENT: Alright. I'll send you my details on WhatsApp. Next time whenever you have a requirement...   (ठीक है। मैं आपको WhatsApp पे ना, अपना थोड़ा डिटेल्स भेज देता हूं। नेक्स्ट टाइम आपका जब भी रिक्वायरमेंट आए...)\n[32s] CUSTOMER: Okay. Yes, whatever. How is it, I want to hear. How to do it in the app? I mean, I even opened the app, I had an order, but still, what can I say now, I took it from a local, otherwise I would have ordered the vehicle directly from here, from JSW.   (चलो। हां, जो भी। एक कैसा रहता है, मेरे को सुनना है। ऐप में कैसे करने का? मतलब मैंने ऐप खोला भी, मेरे को ऑर्डर था, तो भी अभी क्या बोलूं, मैंने लोकल से ले लिया, नहीं तो मैं डायरेक्ट गाड़ी मंगाता था यहां जेएसडब्ल्यू की।)\n[37s] CUSTOMER: Our contact happened late.   (लेट कांटेक्ट हुआ आपका हमारा।)\n[39s] AGENT: When? You hadn't created anything on that...   (कब? आपने कुछ बनाया नहीं था ना उस...)\n[40s] CUSTOMER: Day before yesterday.   (परसों।)\n[41s] AGENT: Right, right. You didn't create an inquiry the day before yesterday.   (वही वही। परसों इंक्वायरी नहीं बनाई।)\n[42s] CUSTOMER: Day before yesterday, didn't create an inquiry. How to use it? My material all arrived the day before yesterday, about 20 tons of material...   (परसों ही, इंक्वायरी नहीं बनाई ना। वो कैसे यूज करते हैं? परसों ही मेरा मटेरियल सब आया, एक बीस टन मटेरियल...)\n[45s] AGENT: The way you have used, what do you call it, like anything, like Flipkart or Amazon, it's the same process. You have to add any product to the cart, then go to the cart and you will get an option like 'get quote' or something like that.   (आपने जैसे यूज किया है ना, क्या कहते हैं, जैसे कुछ भी हो गया, लाइक Flipkart हो गया या फिर Amazon हो गया, वैसे ही सेम प्रोसेस ही रहता है। आपको कोई भी प्रोडक्ट ऐड करना है कार्ट में, फिर कार्ट में जाके आपको गेट कोट या फिर ऐसे, ऐसे करके ऑप्शन आएगा।)\n[52s] CUSTOMER: Get quote, okay, alright.   (गेट कोट, अच्छा ठीक है।)\n[53s] AGENT: Get offer, get quote. Yes, yes.   (गेट ऑफर, गेट कोट। हां हां।)\n[54s] CUSTOMER: No no, my question is only one. The dealer who is here, the local dealer, will your rate be lower than his or the same?   (नहीं नहीं, मेरा क्वेश्चन एक ही है। यहां पे जो डीलर रहता है, डीलर यहां का, उससे रेट आपका कम रहेगा या सेम ही रहेगा?)\n[58s] AGENT: Absolutely, it will be competitive.   (बिल्कुल, कॉम्पिटिटिव रहेगा।)\n[59s] CUSTOMER: How much? No no, that, yes, I still haven't understood. This material, will it come from JSW or is there some supplier in between?   (कितना? नहीं नहीं, वो, हां, मेरे अभी भी समझ में नहीं आया। ये मटेरियल जो है जेएसडब्ल्यू से आएगा कि बीच में कोई सप्लायर है और?)\n[2s] AGENT: No no no no, it will come from JSW. From our own, it will come directly from the company.   (नहीं नहीं नहीं नहीं, जेएसडब्ल्यू से आएगा। खुद के, डायरेक्ट कंपनी से आएगा।)\n[6s] CUSTOMER: It will come directly from the company?   (डायरेक्ट कंपनी से आएगा?)\n[6s] AGENT: Yes, right.   (हां, राइट।)\n[8s] CUSTOMER: It will come from the company, right? So what is this app you have made?   (कंपनी से आएगा ना? तो ये क्या ऐप बना के रखा है कुछ?)\n[10s] AGENT: Is yours in Chhatrapati Sambhajinagar?   (आपका छत्रपति संभाजीनगर में है क्या?)\n[11s] CUSTOMER: Yes sir, yes sir.\n[12s] AGENT: Yes, over there we have, that JSW Motors plant is right there.   (हां, उधर हमारा है ना, वो जेएसडब्ल्यू मोटर्स का प्लांट वहीं पे है।)\n[15s] CUSTOMER: Yes, your JSW Motor plant is there, correct, right. It's here, isn't it?   (हां, आपका जेएसडब्ल्यू मोटर का प्लांट वही है, बरोबर, राइट। इधर है ना?)\n[18s] AGENT: Hmm. It's in Bidkin sir, in Bidkin.   (हम्म। बिडकिन में है सर, बिडकिन में।)\n[19s] CUSTOMER: Right.   (राइट।)\n[20s] CUSTOMER: Then get us in contact here in JSW too, sir.   (यहां पे भी हमारा कांटेक्ट कराओ ना फिर जेएसडब्ल्यू में सर।)\n[22s] AGENT: Right.   (राइट।)\n[23s] AGENT: You start a little, then I'll also help a little. Like this, we are talking for the first time right now.   (आप थोड़ा स्टार्ट करो तब ना, मैं थोड़ा, मैं भी हेल्प करूं। ऐसे, अभी तो हम फर्स्ट टाइम बात भी कर रहे हैं।)\n[26s] CUSTOMER: Yes, no problem, but damn, the material was there just the day before yesterday, it arrived, man. Otherwise, what is it, I also wanted to work directly with the company, but now what is it,   (हां, कोई दिक्कत नहीं, पर अभी साला परसों ही माल था, आ गया ना यार। नहीं तो क्या है, मुझे भी डायरेक्ट कंपनी से काम करना था, बट अभी वो क्या है,)\n[32s] AGENT: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[32s] CUSTOMER: Now it was urgent, so we took that material, man.   (अब अर्जेंट था तो मटेरियल हमने ले लिया वो मटेरियल यार।)\n[35s] AGENT: Yes.   (हां जी।)\n[36s] AGENT: No worries. When you have it next time, you tell me.   (कोई नहीं। आपका नेक्स्ट टाइम आता है तो आप बताओ मुझे।)\n[37s] CUSTOMER: I'll save your number, but tell me this that...   (आपका नंबर सेव करता हूं मैं, बट ये मेरे को ये बताओ कि...)\n[39s] AGENT: This is not my number. The number from which I WhatsApp you...   (ये मेरा नंबर नहीं है। मैं जिस नंबर से आपको WhatsApp...)\n[40s] CUSTOMER: Who should I WhatsApp? Who should I WhatsApp?   (मैं WhatsApp किस पे करूं? WhatsApp किस पे करूं?)\n[42s] AGENT: The number on which I WhatsApped you, just now I did.   (जिस नंबर पे आपको WhatsApp किया, अभी मैंने आपको।)\n[44s] CUSTOMER: Do it, do it.   (करो ना, करो ना आप।)\n[44s] AGENT: Sent it. Look for 'Hi'. I have sent 'Hi' and, no, you will get it now.   (भेज दिया। हाय देखो। हाय भेजा है और, नहीं, मिलेगा अभी।)\n[46s] CUSTOMER: One minute, stay on the line, stay on the line.   (एक मिनट, चालू रखो, चालू रखो।)\n[48s] AGENT: Yes, so...   (हां, तो...)\n[50s] CUSTOMER: It came, it came, it came.   (आ गया, आ गया, आ गया।)\n[51s] AGENT: Hmm.   (हम्म।)\n[52s] CUSTOMER: I, I will put an inquiry on this for you, look, I am putting it.   (मैं, मैं इसपे इंक्वायरी डालूंगा आपको, ये देखो डाल रहा हूं।)\n[55s] AGENT: Absolutely, absolutely. Alright, okay?   (बिल्कुल, बिल्कुल। ठीक है ना?)\n[57s] CUSTOMER: One minute, half...   (एक मिनट, आधा...)\n[3s] CUSTOMER: Here you go, I am WhatsApping you.   (ये लीजिए, मैं आपको WhatsApp करता हूं।)\n[7s] AGENT: Alright.   (ठीक है।)\n[8s] CUSTOMER: So you give me a proper good rate, let's see how we also a little...   (तो आप मुझे बरोबर अच्छा रेट दीजिए, कैसे देखते हैं हमको भी थोड़ा...)\n[10s] AGENT: So you have this requirement right now that you are WhatsApping?   (तो अभी आपका है ये रिक्वायरमेंट जो आप WhatsApp कर रहे हो?)\n[12s] CUSTOMER: No, this I am thinking for stock, stock.   (नहीं, ये जो मैं स्टॉक के लिए सोच रहा हूं, स्टॉक।)\n[13s] AGENT: Okay. Alright. You send it, I'll see.   (अच्छा। ठीक है। भेजो आप, देखता हूं मैं।)\n[14s] CUSTOMER: Alright sir.   (ठीक है सर।)\n[15s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 90,
  "connected": 1,
  "audio_notes": "clear: There is some minor background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "90 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer asks for a price early, acknowledge it, park it, and complete your discovery questions first so you can give an accurate and relevant quote.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "MS pipe C class",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, from Bagdesh Engineering in Chhatrapati Sambhajinagar, had registered on the app and was interested in buying directly from JSW. He had recently purchased 20 tons of MS pipes from a local dealer but was keen to get a quote for a future stock purchase of 20-25 tons. The agent explained the quoting process and the call ended with the customer agreeing to send his requirement on WhatsApp.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"हां जी नमस्ते। ये नोमन एंटरप्राइज करके आपकी कंपनी है, राईट?\", \"comment\": \"The agent opened the call by verifying the registered company, which is an acceptable warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"ये नोमन एंटरप्राइज करके आपकी कंपनी है, राईट?... आपको कहां पे चाहिए मटेरियल?... एक बार अपना WhatsApp नंबर बोलेंगे मुझे?\", \"comment\": \"Agent verified company name, procurement city, and contact number, but did not ask about the customer's involvement in procurement decisions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"अभी अभी मैंने ऑर्डर मेरा ले लिया मटेरियल मैंने, या लोकल वेंडर से फिलहाल आपके जेएसडब्ल्यू के... लेट कांटेक्ट हुआ आपका हमारा।\", \"comment\": \"Agent failed to conduct discovery; the customer volunteered information about current JSW buying and reasons for not buying direct, but the agent did not ask about business type, applications, monthly tonnage, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"evidence\": \"आपने जैसे यूज किया है ना, क्या कहते हैं, जैसे कुछ भी हो गया, लाइक Flipkart हो गया या फिर Amazon हो गया, वैसे ही सेम प्रोसेस ही रहता है। आपको कोई भी प्रोडक्ट ऐड करना है कार्ट में, फिर कार्ट में जाके आपको गेट कोट...\", \"comment\": \"When the customer asked how the app works, the agent provided a simple and clear explanation comparing it to familiar e-commerce platforms.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"evidence\": \"तो अभी आपका है ये रिक्वायरमेंट जो आप WhatsApp कर रहे हो? ... नहीं, ये जो मैं स्टॉक के लिए सोच रहा हूं, स्टॉक।\", \"comment\": \"Although the customer had no immediate urgent need, an opportunity for a stock purchase was identified and the customer agreed to send the specs via WhatsApp.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"evidence\": \"ठीक है। भेजो आप, देखता हूं मैं।\", \"comment\": \"The call ended without a firm commitment; the agent did not agree on a specific time to follow up on the quote request the customer was sending.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer asks for a price early, acknowledge it, park it, and complete your discovery questions first so you can give an accurate and relevant quote.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"MS pipe C class\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"यहां पे जो डीलर रहता है, डीलर यहां का, उससे रेट आपका कम रहेगा या सेम ही रहेगा?\", \"response\": \"बिल्कुल, कॉम्पिटिटिव रहेगा।\"}], \"call_summary\": \"The customer, from Bagdesh Engineering in Chhatrapati Sambhajinagar, had registered on the app and was interested in buying directly from JSW. He had recently purchased 20 tons of MS pipes from a local dealer but was keen to get a quote for a future stock purchase of 20-25 tons. The agent explained the quoting process and the call ended with the customer agreeing to send his requirement on WhatsApp.\"}",
  "error": null,
  "latency_ms": 39605,
  "input_tokens": 6236,
  "output_tokens": 985,
  "created_at": "2026-09-25 10:52:00",
  "sentiment": "neutral",
  "sentiment_score": 0.063,
  "sentiment_confidence": "high",
  "pos": 15,
  "neg": 12,
  "lex_hits": 27,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.459,
  "agent_talk_sec": 78.1,
  "customer_talk_sec": 91.9,
  "dead_air_sec": 181.0,
  "longest_monologue_sec": 6.8,
  "agent_wpm": 325.0,
  "interruptions": 0,
  "agent_turns": 45,
  "customer_turns": 45,
  "discovery_qs": 10,
  "words_agent": 423,
  "words_customer": 544,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178945055491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.81,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178945055491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 1.9,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178945055491",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.1,
      "end_s": 2.9,
      "text_en": "Hello, hello sir.",
      "text_native": "हॅलो, नमस्ते सर."
    },
    {
      "ucid": "21112178945055491",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.1,
      "end_s": 3.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178945055491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.6,
      "text_en": "Yes, hello sir, tell me.",
      "text_native": "हां नमस्ते सर जी, बोलिए।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.8,
      "end_s": 6.6,
      "text_en": "Yes, hello. Your company is Noman Enterprise, right?",
      "text_native": "हां जी नमस्ते। ये नोमन एंटरप्राइज करके आपकी कंपनी है, राईट?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 6.8,
      "end_s": 7.4,
      "text_en": "Yes sir?",
      "text_native": "Yes sir?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 8.4,
      "text_en": "Noman Enterprise.",
      "text_native": "नोमन एंटरप्राइज।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 10.9,
      "text_en": "Noman Enterprise. What is the name of your firm?",
      "text_native": "नोमन एंटरप्राइज। आपकी फर्म का नाम क्या है?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 12.4,
      "text_en": "This is our Bagdesh Engineering.",
      "text_native": "ये हमारा बगदेश इंजीनियरिंग है।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.7,
      "end_s": 13.4,
      "text_en": "What is the name?",
      "text_native": "क्या नाम है?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 11,
      "speaker": "customer",
      "start_s": 13.6,
      "end_s": 14.6,
      "text_en": "Bagdesh Engineering.",
      "text_native": "बगदेश इंजीनियरिंग।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 12,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 16.4,
      "text_en": "Oh, okay, okay.",
      "text_native": "अच्छा, ओके, ओके।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 13,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 18.4,
      "text_en": "Alright. Uh, do you have any requirement right now?",
      "text_native": "ठीक है। अह अभी कुछ आपका रिक्वायरमेंट है क्या?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 14,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 21.0,
      "text_en": "That, for me, JSW... where are you calling from, I mean, properly?",
      "text_native": "वो मुझे तो अपना जेएसडब्ल्यू, आप कहां से बोल रहे हो मतलब प्रॉपर?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 15,
      "speaker": "agent",
      "start_s": 21.1,
      "end_s": 26.0,
      "text_en": "I am speaking from JSW One. I saw your account registered on my platform, on JSW One. That's why you received a call.",
      "text_native": "मैं जेएसडब्ल्यू वन से बात कर रहा हूं। आपका अकाउंट मुझे ना, मेरे प्लेटफॉर्म पे जेएसडब्ल्यू वन पे रजिस्टर्ड दिखा। तो उसी लिए आपको आपको कॉल गया है।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 16,
      "speaker": "customer",
      "start_s": 26.1,
      "end_s": 30.0,
      "text_en": "I mean, I did that in the app. I mean, how is it, like if we need some material, 10 tons, 20 tons, can you send it directly from the company?",
      "text_native": "हम मतलब वो तो मैंने ऐप में किया था। मतलब कैसा, मतलब जैसे कि हमको कोई मटेरियल लगा दस टन, बीस टन तो आप डायरेक्ट कंपनी से भेज सकते है क्या?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.1,
      "end_s": 32.6,
      "text_en": "Right, right, right. Absolutely. Our own... where do you need the material?",
      "text_native": "राइट, राइट, राइट। बिल्कुल। हमारा खुद का, आपको कहां पे चाहिए मटेरियल?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.6,
      "end_s": 38.0,
      "text_en": "Actually, just now I have taken my order, my material, from a local vendor for now, of your JSW. But if I had a requirement of 10-20 tons, would you send the vehicle?",
      "text_native": "एक्चुअली अभी अभी मैंने ऑर्डर मेरा ले लिया मटेरियल मैंने, या लोकल वेंडर से फिलहाल आपके जेएसडब्ल्यू के। बट अगर मेरा दस बीस टन का रहता तो आप भेजेंगे क्या गाड़ी?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 19,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 39.5,
      "text_en": "Absolutely, absolutely, we will give it. We have...",
      "text_native": "बिल्कुल, बिल्कुल, दे देंगे। हमारे यहां..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 20,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 43.5,
      "text_en": "What is the rate then? MS pipe C class, uh, MS pipe C class of JSW.",
      "text_native": "क्या रेट है फिर? MS पाइप सी क्लास, अह, MS पाइप सी क्लास जेएसडब्ल्यू का।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 21,
      "speaker": "agent",
      "start_s": 44.1,
      "end_s": 45.9,
      "text_en": "I will have to check the rate once for today.",
      "text_native": "मुझे चेक करना होगा रेट एक बार आज का।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 50.0,
      "text_en": "Tell me then. Two and a half, three, four, six, eight, ten, twelve. What is the rate for JSW C class?",
      "text_native": "बताइए ना मुझे फिर। ढाई, तीन, चार, छे, आठ, दस, बारह। क्या रेट है जेएसडब्ल्यू सी क्लास का?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 23,
      "speaker": "customer",
      "start_s": 50.2,
      "end_s": 54.1,
      "text_en": "From one inch to twelve inches. We will take a total of 10-20 tons of material, 20-25 tons, so what rate will you apply?",
      "text_native": "एक इंच से लेकर बारह इंच तक। टोटल दस बीस टन माल लेंगे, बीस पच्चीस टन तो आप क्या रेट लगाएंगे?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 24,
      "speaker": "agent",
      "start_s": 54.6,
      "end_s": 59.6,
      "text_en": "Uh, like this, I mean, I won't be able to tell you verbally. You will have to put the requirement on WhatsApp for me, what diameter, what length. Is it needed in 6 meters or 12 meters?",
      "text_native": "अह ऐसे मतलब वर्बली तो मैं नहीं बता पाऊंगा। आपको मुझे रिक्वायरमेंट WhatsApp पे डालना होगा कि कितना डाया का, कितना लेंथ। छे मीटर में लगता है या फिर बारह मीटर में?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 25,
      "speaker": "customer",
      "start_s": 59.6,
      "end_s": 1.0,
      "text_en": "No, ours is the 6-meter one, sir.",
      "text_native": "नहीं, हमारा छे मीटर वाला सर।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 26,
      "speaker": "agent",
      "start_s": 1.0,
      "end_s": 1.5,
      "text_en": "6 meter.",
      "text_native": "छे मीटर।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 27,
      "speaker": "agent",
      "start_s": 1.5,
      "end_s": 7.0,
      "text_en": "So you will have to, I mean, put a requirement stating how much quantity, in which dias, then where the delivery location is needed, so based on that we give the delivered price.",
      "text_native": "तो आपको मतलब एक रिक्वायरमेंट डालना होगा कि कितना क्वांटिटी है, कितना डायाज में, फिर कहां पे डिलीवरी लोकेशन चाहिए, तो उस हिसाब से हम लोग डिलीवर्ड प्राइस देते हैं।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 28,
      "speaker": "customer",
      "start_s": 7.2,
      "end_s": 8.4,
      "text_en": "Is it on an F.O.R. basis?",
      "text_native": "एफ ओ आर पे रहता है क्या?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 29,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 10.4,
      "text_en": "Hmm hmm. Will you tell me your WhatsApp number once?",
      "text_native": "हम्म हम्म। एक बार अपना WhatsApp नंबर बोलेंगे मुझे?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 30,
      "speaker": "customer",
      "start_s": 10.6,
      "end_s": 11.0,
      "text_en": "Nine three.",
      "text_native": "नाइन थ्री।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 31,
      "speaker": "agent",
      "start_s": 11.3,
      "end_s": 12.8,
      "text_en": "Nine three seven three.",
      "text_native": "नाइन थ्री सेवन थ्री।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 32,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 14.3,
      "text_en": "Seven three nine.",
      "text_native": "सेवन थ्री नाइन।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 33,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 16.4,
      "text_en": "Nine double three. Sit sir, sit.",
      "text_native": "नाइन डबल थ्री। बैठो ना सर, बैठो।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 34,
      "speaker": "customer",
      "start_s": 16.5,
      "end_s": 19.4,
      "text_en": "Double three. Yes, yes. The vehicle, our... what number did you write? Nine three...",
      "text_native": "डबल थ्री। हां हां। गाड़ी अपना, नंबर क्या लिखा आपने? नाइन थ्री..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 35,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.9,
      "text_en": "Nine three seven three nine three three.",
      "text_native": "नाइन थ्री सेवन थ्री नाइन थ्री थ्री।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 36,
      "speaker": "customer",
      "start_s": 21.1,
      "end_s": 27.0,
      "text_en": "No no, I'll say it, I'll say it again. Look, nine three, hmm, seven three, hmm, nine, hmm, double three, hmm, double nine, hmm, four.",
      "text_native": "नहीं नहीं, मैं बोलता हूं, वापिस बोलता हूं। देखो नाइन थ्री, हम्म, सेवन थ्री, हम्म, नाइन, हम्म, डबल थ्री, हम्म, डबल नाइन, हम्म, फोर।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 37,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 28.0,
      "text_en": "Four, okay.",
      "text_native": "फोर, अच्छा।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 38,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 31.7,
      "text_en": "Alright. I'll send you my details on WhatsApp. Next time whenever you have a requirement...",
      "text_native": "ठीक है। मैं आपको WhatsApp पे ना, अपना थोड़ा डिटेल्स भेज देता हूं। नेक्स्ट टाइम आपका जब भी रिक्वायरमेंट आए..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 39,
      "speaker": "customer",
      "start_s": 31.7,
      "end_s": 37.2,
      "text_en": "Okay. Yes, whatever. How is it, I want to hear. How to do it in the app? I mean, I even opened the app, I had an order, but still, what can I say now, I took it from a local, otherwise I would have ordered the vehicle directly from here, from JSW.",
      "text_native": "चलो। हां, जो भी। एक कैसा रहता है, मेरे को सुनना है। ऐप में कैसे करने का? मतलब मैंने ऐप खोला भी, मेरे को ऑर्डर था, तो भी अभी क्या बोलूं, मैंने लोकल से ले लिया, नहीं तो मैं डायरेक्ट गाड़ी मंगाता था यहां जेएसडब्ल्यू की।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 40,
      "speaker": "customer",
      "start_s": 37.4,
      "end_s": 38.9,
      "text_en": "Our contact happened late.",
      "text_native": "लेट कांटेक्ट हुआ आपका हमारा।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 41,
      "speaker": "agent",
      "start_s": 39.0,
      "end_s": 40.0,
      "text_en": "When? You hadn't created anything on that...",
      "text_native": "कब? आपने कुछ बनाया नहीं था ना उस..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 42,
      "speaker": "customer",
      "start_s": 40.0,
      "end_s": 40.5,
      "text_en": "Day before yesterday.",
      "text_native": "परसों।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 43,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 42.3,
      "text_en": "Right, right. You didn't create an inquiry the day before yesterday.",
      "text_native": "वही वही। परसों इंक्वायरी नहीं बनाई।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 44,
      "speaker": "customer",
      "start_s": 42.5,
      "end_s": 45.2,
      "text_en": "Day before yesterday, didn't create an inquiry. How to use it? My material all arrived the day before yesterday, about 20 tons of material...",
      "text_native": "परसों ही, इंक्वायरी नहीं बनाई ना। वो कैसे यूज करते हैं? परसों ही मेरा मटेरियल सब आया, एक बीस टन मटेरियल..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 45,
      "speaker": "agent",
      "start_s": 45.2,
      "end_s": 52.0,
      "text_en": "The way you have used, what do you call it, like anything, like Flipkart or Amazon, it's the same process. You have to add any product to the cart, then go to the cart and you will get an option like 'get quote' or something like that.",
      "text_native": "आपने जैसे यूज किया है ना, क्या कहते हैं, जैसे कुछ भी हो गया, लाइक Flipkart हो गया या फिर Amazon हो गया, वैसे ही सेम प्रोसेस ही रहता है। आपको कोई भी प्रोडक्ट ऐड करना है कार्ट में, फिर कार्ट में जाके आपको गेट कोट या फिर ऐसे, ऐसे करके ऑप्शन आएगा।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 46,
      "speaker": "customer",
      "start_s": 52.0,
      "end_s": 53.0,
      "text_en": "Get quote, okay, alright.",
      "text_native": "गेट कोट, अच्छा ठीक है।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 47,
      "speaker": "agent",
      "start_s": 53.0,
      "end_s": 54.0,
      "text_en": "Get offer, get quote. Yes, yes.",
      "text_native": "गेट ऑफर, गेट कोट। हां हां।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 48,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 57.6,
      "text_en": "No no, my question is only one. The dealer who is here, the local dealer, will your rate be lower than his or the same?",
      "text_native": "नहीं नहीं, मेरा क्वेश्चन एक ही है। यहां पे जो डीलर रहता है, डीलर यहां का, उससे रेट आपका कम रहेगा या सेम ही रहेगा?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 49,
      "speaker": "agent",
      "start_s": 57.6,
      "end_s": 59.0,
      "text_en": "Absolutely, it will be competitive.",
      "text_native": "बिल्कुल, कॉम्पिटिटिव रहेगा।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 50,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 2.3,
      "text_en": "How much? No no, that, yes, I still haven't understood. This material, will it come from JSW or is there some supplier in between?",
      "text_native": "कितना? नहीं नहीं, वो, हां, मेरे अभी भी समझ में नहीं आया। ये मटेरियल जो है जेएसडब्ल्यू से आएगा कि बीच में कोई सप्लायर है और?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 51,
      "speaker": "agent",
      "start_s": 2.3,
      "end_s": 5.9,
      "text_en": "No no no no, it will come from JSW. From our own, it will come directly from the company.",
      "text_native": "नहीं नहीं नहीं नहीं, जेएसडब्ल्यू से आएगा। खुद के, डायरेक्ट कंपनी से आएगा।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 52,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.5,
      "text_en": "It will come directly from the company?",
      "text_native": "डायरेक्ट कंपनी से आएगा?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 53,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 7.0,
      "text_en": "Yes, right.",
      "text_native": "हां, राइट।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 54,
      "speaker": "customer",
      "start_s": 7.5,
      "end_s": 9.3,
      "text_en": "It will come from the company, right? So what is this app you have made?",
      "text_native": "कंपनी से आएगा ना? तो ये क्या ऐप बना के रखा है कुछ?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 55,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 11.1,
      "text_en": "Is yours in Chhatrapati Sambhajinagar?",
      "text_native": "आपका छत्रपति संभाजीनगर में है क्या?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 56,
      "speaker": "customer",
      "start_s": 11.2,
      "end_s": 12.0,
      "text_en": "Yes sir, yes sir.",
      "text_native": "Yes sir, yes sir."
    },
    {
      "ucid": "21112178945055491",
      "idx": 57,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 14.6,
      "text_en": "Yes, over there we have, that JSW Motors plant is right there.",
      "text_native": "हां, उधर हमारा है ना, वो जेएसडब्ल्यू मोटर्स का प्लांट वहीं पे है।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 58,
      "speaker": "customer",
      "start_s": 15.0,
      "end_s": 17.5,
      "text_en": "Yes, your JSW Motor plant is there, correct, right. It's here, isn't it?",
      "text_native": "हां, आपका जेएसडब्ल्यू मोटर का प्लांट वही है, बरोबर, राइट। इधर है ना?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 59,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 19.0,
      "text_en": "Hmm. It's in Bidkin sir, in Bidkin.",
      "text_native": "हम्म। बिडकिन में है सर, बिडकिन में।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 60,
      "speaker": "customer",
      "start_s": 19.0,
      "end_s": 19.4,
      "text_en": "Right.",
      "text_native": "राइट।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 61,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 21.6,
      "text_en": "Then get us in contact here in JSW too, sir.",
      "text_native": "यहां पे भी हमारा कांटेक्ट कराओ ना फिर जेएसडब्ल्यू में सर।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 62,
      "speaker": "agent",
      "start_s": 22.1,
      "end_s": 22.5,
      "text_en": "Right.",
      "text_native": "राइट।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 63,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 26.0,
      "text_en": "You start a little, then I'll also help a little. Like this, we are talking for the first time right now.",
      "text_native": "आप थोड़ा स्टार्ट करो तब ना, मैं थोड़ा, मैं भी हेल्प करूं। ऐसे, अभी तो हम फर्स्ट टाइम बात भी कर रहे हैं।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 64,
      "speaker": "customer",
      "start_s": 26.2,
      "end_s": 32.0,
      "text_en": "Yes, no problem, but damn, the material was there just the day before yesterday, it arrived, man. Otherwise, what is it, I also wanted to work directly with the company, but now what is it,",
      "text_native": "हां, कोई दिक्कत नहीं, पर अभी साला परसों ही माल था, आ गया ना यार। नहीं तो क्या है, मुझे भी डायरेक्ट कंपनी से काम करना था, बट अभी वो क्या है,"
    },
    {
      "ucid": "21112178945055491",
      "idx": 65,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 32.5,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 66,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 34.9,
      "text_en": "Now it was urgent, so we took that material, man.",
      "text_native": "अब अर्जेंट था तो मटेरियल हमने ले लिया वो मटेरियल यार।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 67,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 35.4,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 68,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 37.0,
      "text_en": "No worries. When you have it next time, you tell me.",
      "text_native": "कोई नहीं। आपका नेक्स्ट टाइम आता है तो आप बताओ मुझे।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 69,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 38.7,
      "text_en": "I'll save your number, but tell me this that...",
      "text_native": "आपका नंबर सेव करता हूं मैं, बट ये मेरे को ये बताओ कि..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 70,
      "speaker": "agent",
      "start_s": 38.7,
      "end_s": 40.2,
      "text_en": "This is not my number. The number from which I WhatsApp you...",
      "text_native": "ये मेरा नंबर नहीं है। मैं जिस नंबर से आपको WhatsApp..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 71,
      "speaker": "customer",
      "start_s": 40.2,
      "end_s": 41.6,
      "text_en": "Who should I WhatsApp? Who should I WhatsApp?",
      "text_native": "मैं WhatsApp किस पे करूं? WhatsApp किस पे करूं?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 72,
      "speaker": "agent",
      "start_s": 41.6,
      "end_s": 43.4,
      "text_en": "The number on which I WhatsApped you, just now I did.",
      "text_native": "जिस नंबर पे आपको WhatsApp किया, अभी मैंने आपको।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 73,
      "speaker": "customer",
      "start_s": 43.5,
      "end_s": 44.4,
      "text_en": "Do it, do it.",
      "text_native": "करो ना, करो ना आप।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 74,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 46.5,
      "text_en": "Sent it. Look for 'Hi'. I have sent 'Hi' and, no, you will get it now.",
      "text_native": "भेज दिया। हाय देखो। हाय भेजा है और, नहीं, मिलेगा अभी।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 75,
      "speaker": "customer",
      "start_s": 46.5,
      "end_s": 47.7,
      "text_en": "One minute, stay on the line, stay on the line.",
      "text_native": "एक मिनट, चालू रखो, चालू रखो।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 76,
      "speaker": "agent",
      "start_s": 47.8,
      "end_s": 48.5,
      "text_en": "Yes, so...",
      "text_native": "हां, तो..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 77,
      "speaker": "customer",
      "start_s": 49.5,
      "end_s": 50.6,
      "text_en": "It came, it came, it came.",
      "text_native": "आ गया, आ गया, आ गया।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 78,
      "speaker": "agent",
      "start_s": 51.2,
      "end_s": 51.6,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 79,
      "speaker": "customer",
      "start_s": 52.2,
      "end_s": 55.0,
      "text_en": "I, I will put an inquiry on this for you, look, I am putting it.",
      "text_native": "मैं, मैं इसपे इंक्वायरी डालूंगा आपको, ये देखो डाल रहा हूं।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 80,
      "speaker": "agent",
      "start_s": 55.1,
      "end_s": 56.4,
      "text_en": "Absolutely, absolutely. Alright, okay?",
      "text_native": "बिल्कुल, बिल्कुल। ठीक है ना?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 81,
      "speaker": "customer",
      "start_s": 57.1,
      "end_s": 59.9,
      "text_en": "One minute, half...",
      "text_native": "एक मिनट, आधा..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 82,
      "speaker": "customer",
      "start_s": 3.4,
      "end_s": 7.0,
      "text_en": "Here you go, I am WhatsApping you.",
      "text_native": "ये लीजिए, मैं आपको WhatsApp करता हूं।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 83,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 7.5,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 84,
      "speaker": "customer",
      "start_s": 7.6,
      "end_s": 9.6,
      "text_en": "So you give me a proper good rate, let's see how we also a little...",
      "text_native": "तो आप मुझे बरोबर अच्छा रेट दीजिए, कैसे देखते हैं हमको भी थोड़ा..."
    },
    {
      "ucid": "21112178945055491",
      "idx": 85,
      "speaker": "agent",
      "start_s": 9.6,
      "end_s": 11.4,
      "text_en": "So you have this requirement right now that you are WhatsApping?",
      "text_native": "तो अभी आपका है ये रिक्वायरमेंट जो आप WhatsApp कर रहे हो?"
    },
    {
      "ucid": "21112178945055491",
      "idx": 86,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.7,
      "text_en": "No, this I am thinking for stock, stock.",
      "text_native": "नहीं, ये जो मैं स्टॉक के लिए सोच रहा हूं, स्टॉक।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 87,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 14.0,
      "text_en": "Okay. Alright. You send it, I'll see.",
      "text_native": "अच्छा। ठीक है। भेजो आप, देखता हूं मैं।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 88,
      "speaker": "customer",
      "start_s": 14.1,
      "end_s": 14.6,
      "text_en": "Alright sir.",
      "text_native": "ठीक है सर।"
    },
    {
      "ucid": "21112178945055491",
      "idx": 89,
      "speaker": "agent",
      "start_s": 15.1,
      "end_s": 15.5,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178945055491",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "हां जी नमस्ते। ये नोमन एंटरप्राइज करके आपकी कंपनी है, राईट?",
      "comment": "The agent opened the call by verifying the registered company, which is an acceptable warm welcome."
    },
    {
      "ucid": "21112178945055491",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "ये नोमन एंटरप्राइज करके आपकी कंपनी है, राईट?... आपको कहां पे चाहिए मटेरियल?... एक बार अपना WhatsApp नंबर बोलेंगे मुझे?",
      "comment": "Agent verified company name, procurement city, and contact number, but did not ask about the customer's involvement in procurement decisions."
    },
    {
      "ucid": "21112178945055491",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "अभी अभी मैंने ऑर्डर मेरा ले लिया मटेरियल मैंने, या लोकल वेंडर से फिलहाल आपके जेएसडब्ल्यू के... लेट कांटेक्ट हुआ आपका हमारा।",
      "comment": "Agent failed to conduct discovery; the customer volunteered information about current JSW buying and reasons for not buying direct, but the agent did not ask about business type, applications, monthly tonnage, or payment terms."
    },
    {
      "ucid": "21112178945055491",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "आपने जैसे यूज किया है ना, क्या कहते हैं, जैसे कुछ भी हो गया, लाइक Flipkart हो गया या फिर Amazon हो गया, वैसे ही सेम प्रोसेस ही रहता है। आपको कोई भी प्रोडक्ट ऐड करना है कार्ट में, फिर कार्ट में जाके आपको गेट कोट...",
      "comment": "When the customer asked how the app works, the agent provided a simple and clear explanation comparing it to familiar e-commerce platforms."
    },
    {
      "ucid": "21112178945055491",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "तो अभी आपका है ये रिक्वायरमेंट जो आप WhatsApp कर रहे हो? ... नहीं, ये जो मैं स्टॉक के लिए सोच रहा हूं, स्टॉक।",
      "comment": "Although the customer had no immediate urgent need, an opportunity for a stock purchase was identified and the customer agreed to send the specs via WhatsApp."
    },
    {
      "ucid": "21112178945055491",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "ठीक है। भेजो आप, देखता हूं मैं।",
      "comment": "The call ended without a firm commitment; the agent did not agree on a specific time to follow up on the quote request the customer was sending."
    }
  ],
  "objections": [
    {
      "ucid": "21112178945055491",
      "obj_type": "price",
      "state": "mishandled",
      "evidence": "यहां पे जो डीलर रहता है, डीलर यहां का, उससे रेट आपका कम रहेगा या सेम ही रहेगा?",
      "response": "बिल्कुल, कॉम्पिटिटिव रहेगा।"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}