{ "ucid": "21112178945030231", "call_date": "2026-09-15", "start_time": "2026-09-15 11:01:42", "end_time": "2026-09-15 11:03:26", "duration_sec": 104, "campaign": "MSME_IS_PANIndia_NewReg_260526", "disposition": "Does_not_deal_Steel", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0aa97b36aa28a91bf8fad96afd4ce1b9.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 125, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178945030231__DIA0aa97b36aa28a91bf8fad96afd4ce1b9.mp3", "audio_bytes": 252504, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 84.168, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello? (हेलो?)\n[3s] AGENT: Hello sir? (हेलो सर?)\n[4s] CUSTOMER: Yes, tell me. (हां बोलो।)\n[4s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One. (सर नमस्कार, मैं आदित्य पांडे बोलता हूं JSW One से।)\n[8s] CUSTOMER: Yes, tell me. (हां बोलिए।)\n[8s] AGENT: Sir, actually you were registered on our platform, I called regarding that. (सर एक्चुअली में आप हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था।)\n[12s] CUSTOMER: Under the name Parana Industries. (Parana Industries के नाम से।)\n[13s] AGENT: Yes. Sir, I just wanted to know, sir, can you brief me a little about your business, sir? What do you do? Are you in manufacturing or? (हां। सर वही जानना था सर आपका बिजनेस के बारे में थोड़ा ब्रीफ कर सकते हैं सर आप क्या करते हैं? क्या मैन्युफैक्चरिंग में है कि?)\n[17s] CUSTOMER: Basically, sir, what I have is related to aluminium. But uh, what I do is I generally also have a job and this is my side business. (मेरा बेसिकली सर क्या रहता है कि एल्युमीनियम का रहता है। बट uh मैं क्या है कि जनरली एक जॉब भी करता हूं और साइड बिजनेस है मेरा।)\n[22s] CUSTOMER: So where I do my job, there is some involvement of steel. (तो मैं जहां जॉब करता हूं वहां क्या है कि स्टील का थोड़ा बहुत रहता है।)\n[25s] AGENT: So sir, do you only need aluminium or do you also need mild steel? (तो सर आपको सिर्फ एल्युमीनियम ही लगता है कि माइल्ड स्टील भी लगता है आपको?)\n[28s] CUSTOMER: Um, I don't need mild steel, sir. What we have is a sheet in aluminium, called anodized aluminium. (अं माइल्ड स्टील नहीं लगता सर। हमारे क्या है कि एल्युमीनियम में एक शीट आती है, एनोडाइज्ड एल्युमीनियम करके।)\n[31s] CUSTOMER: In that, yes, in that, on one side, one... meaning the side it has, it has a black color coating, so I have a requirement for that sheet. (उसमें क्या है, हां, उसमें एक साइड, एक का मतलब जो उसकी तरफ होती है, उसमें ब्लैक कलर का कोटिंग होता है, तो वो शीट की मेरी को रिक्वायरमेंट रहती है।)\n[38s] AGENT: Actually sir, how it is, we are only uh, supplying mild steel right now, sir. (एक्चुअली में सर कैसा है, हम सिर्फ uh माइल्ड स्टील ही अभी uh सप्लाई कर रहे हैं सर।)\n[41s] CUSTOMER: Okay.\n[41s] AGENT: No issue, sir. In the future, if you ever have any requirement, then please let me know. (कोई इशू नहीं सर। फ्यूचर में आपको कभी रिक्वायरमेंट रहा कुछ, तो बताइएगा।)\n[44s] CUSTOMER: For sure sir, for sure, for sure. I'll save your number. You will be available on this number, right sir? (For sure सर, for sure, for sure. मैं आपका नंबर सेव कर लेता हूं। इस नंबर पे आप अवेलेबल रहोगे ना सर?)\n[48s] AGENT: No, this is a DND number. Calls won't connect to this. I will share my personal number with you. If you ever have any requirement for mild steel, you can share it. (नहीं, यह तो DND नंबर है। इसपे कॉल नहीं लगेगा। मैं आपको अपना पर्सनल नंबर शेयर कर दूंगा। आपको कभी आपको माइल्ड स्टील का कुछ भी रिक्वायरमेंट आए तो आप शेयर कर सकते हैं।)\n[54s] CUSTOMER: For sure sir, for sure. (For sure सर, for sure.)\n[55s] AGENT: Thank you.\n[56s] CUSTOMER: Thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 21, "connected": 1, "audio_notes": "clear: Some background office chatter is audible but does not interfere with transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "21 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:high", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a lead is disqualified early, remember to still capture basic profile information like city to complete the record and score on verification steps.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": null, "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant and performed initial discovery. The customer clarified that his business requires aluminium, not mild steel, and confirmed he has no need for JSW's products. The agent correctly identified the lead as a non-fit and professionally closed the call.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent provided a polite and professional opening that stated his name and company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent did not attempt to verify key profile information like procurement city or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"can you brief me a little about your business, sir? What do you do?\", \"comment\": \"The agent asked about the business type, but the call was disqualified before any further discovery could be done.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had a chance to explain the platform's value proposition.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent confirmed there was no current requirement but did not schedule a specific callback for the future.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not end with one of the three required closure outcomes (quote, specific callback, or walkthrough).\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a lead is disqualified early, remember to still capture basic profile information like city to complete the record and score on verification steps.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": null, \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant and performed initial discovery. The customer clarified that his business requires aluminium, not mild steel, and confirmed he has no need for JSW's products. The agent correctly identified the lead as a non-fit and professionally closed the call.\"}", "error": null, "latency_ms": 47291, "input_tokens": 3511, "output_tokens": 700, "created_at": "2026-09-25 10:52:09", "sentiment": "positive", "sentiment_score": 0.279, "sentiment_confidence": "high", "pos": 14, "neg": 1, "lex_hits": 15, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.495, "agent_talk_sec": 24.1, "customer_talk_sec": 24.6, "dead_air_sec": 55.3, "longest_monologue_sec": 5.4, "agent_wpm": 326.1, "interruptions": 0, "agent_turns": 9, "customer_turns": 12, "discovery_qs": 5, "words_agent": 131, "words_customer": 125, "monologue_heavy": 0, "turns": [ { "ucid": "21112178945030231", "idx": 0, "speaker": "customer", "start_s": 2.18, "end_s": 2.58, "text_en": "Hello?", "text_native": "हेलो?" }, { "ucid": "21112178945030231", "idx": 1, "speaker": "agent", "start_s": 3.0, "end_s": 3.46, "text_en": "Hello sir?", "text_native": "हेलो सर?" }, { "ucid": "21112178945030231", "idx": 2, "speaker": "customer", "start_s": 3.6, "end_s": 4.0, "text_en": "Yes, tell me.", "text_native": "हां बोलो।" }, { "ucid": "21112178945030231", "idx": 3, "speaker": "agent", "start_s": 4.4, "end_s": 6.8, "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.", "text_native": "सर नमस्कार, मैं आदित्य पांडे बोलता हूं JSW One से।" }, { "ucid": "21112178945030231", "idx": 4, "speaker": "customer", "start_s": 7.8, "end_s": 8.3, "text_en": "Yes, tell me.", "text_native": "हां बोलिए।" }, { "ucid": "21112178945030231", "idx": 5, "speaker": "agent", "start_s": 8.3, "end_s": 11.1, "text_en": "Sir, actually you were registered on our platform, I called regarding that.", "text_native": "सर एक्चुअली में आप हमारे प्लेटफार्म पर रजिस्टर थे, उसी के रिगार्डिंग कॉल किया था।" }, { "ucid": "21112178945030231", "idx": 6, "speaker": "customer", "start_s": 11.8, "end_s": 12.9, "text_en": "Under the name Parana Industries.", "text_native": "Parana Industries के नाम से।" }, { "ucid": "21112178945030231", "idx": 7, "speaker": "agent", "start_s": 13.0, "end_s": 17.2, "text_en": "Yes. Sir, I just wanted to know, sir, can you brief me a little about your business, sir? What do you do? Are you in manufacturing or?", "text_native": "हां। सर वही जानना था सर आपका बिजनेस के बारे में थोड़ा ब्रीफ कर सकते हैं सर आप क्या करते हैं? क्या मैन्युफैक्चरिंग में है कि?" }, { "ucid": "21112178945030231", "idx": 8, "speaker": "customer", "start_s": 17.2, "end_s": 22.0, "text_en": "Basically, sir, what I have is related to aluminium. But uh, what I do is I generally also have a job and this is my side business.", "text_native": "मेरा बेसिकली सर क्या रहता है कि एल्युमीनियम का रहता है। बट uh मैं क्या है कि जनरली एक जॉब भी करता हूं और साइड बिजनेस है मेरा।" }, { "ucid": "21112178945030231", "idx": 9, "speaker": "customer", "start_s": 22.4, "end_s": 24.8, "text_en": "So where I do my job, there is some involvement of steel.", "text_native": "तो मैं जहां जॉब करता हूं वहां क्या है कि स्टील का थोड़ा बहुत रहता है।" }, { "ucid": "21112178945030231", "idx": 10, "speaker": "agent", "start_s": 25.2, "end_s": 27.4, "text_en": "So sir, do you only need aluminium or do you also need mild steel?", "text_native": "तो सर आपको सिर्फ एल्युमीनियम ही लगता है कि माइल्ड स्टील भी लगता है आपको?" }, { "ucid": "21112178945030231", "idx": 11, "speaker": "customer", "start_s": 27.8, "end_s": 31.4, "text_en": "Um, I don't need mild steel, sir. What we have is a sheet in aluminium, called anodized aluminium.", "text_native": "अं माइल्ड स्टील नहीं लगता सर। हमारे क्या है कि एल्युमीनियम में एक शीट आती है, एनोडाइज्ड एल्युमीनियम करके।" }, { "ucid": "21112178945030231", "idx": 12, "speaker": "customer", "start_s": 31.4, "end_s": 37.2, "text_en": "In that, yes, in that, on one side, one... meaning the side it has, it has a black color coating, so I have a requirement for that sheet.", "text_native": "उसमें क्या है, हां, उसमें एक साइड, एक का मतलब जो उसकी तरफ होती है, उसमें ब्लैक कलर का कोटिंग होता है, तो वो शीट की मेरी को रिक्वायरमेंट रहती है।" }, { "ucid": "21112178945030231", "idx": 13, "speaker": "agent", "start_s": 37.6, "end_s": 40.8, "text_en": "Actually sir, how it is, we are only uh, supplying mild steel right now, sir.", "text_native": "एक्चुअली में सर कैसा है, हम सिर्फ uh माइल्ड स्टील ही अभी uh सप्लाई कर रहे हैं सर।" }, { "ucid": "21112178945030231", "idx": 14, "speaker": "customer", "start_s": 40.8, "end_s": 41.2, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178945030231", "idx": 15, "speaker": "agent", "start_s": 41.4, "end_s": 44.2, "text_en": "No issue, sir. In the future, if you ever have any requirement, then please let me know.", "text_native": "कोई इशू नहीं सर। फ्यूचर में आपको कभी रिक्वायरमेंट रहा कुछ, तो बताइएगा।" }, { "ucid": "21112178945030231", "idx": 16, "speaker": "customer", "start_s": 44.4, "end_s": 48.0, "text_en": "For sure sir, for sure, for sure. I'll save your number. You will be available on this number, right sir?", "text_native": "For sure सर, for sure, for sure. मैं आपका नंबर सेव कर लेता हूं। इस नंबर पे आप अवेलेबल रहोगे ना सर?" }, { "ucid": "21112178945030231", "idx": 17, "speaker": "agent", "start_s": 48.0, "end_s": 53.4, "text_en": "No, this is a DND number. Calls won't connect to this. I will share my personal number with you. If you ever have any requirement for mild steel, you can share it.", "text_native": "नहीं, यह तो DND नंबर है। इसपे कॉल नहीं लगेगा। मैं आपको अपना पर्सनल नंबर शेयर कर दूंगा। आपको कभी आपको माइल्ड स्टील का कुछ भी रिक्वायरमेंट आए तो आप शेयर कर सकते हैं।" }, { "ucid": "21112178945030231", "idx": 18, "speaker": "customer", "start_s": 53.6, "end_s": 54.6, "text_en": "For sure sir, for sure.", "text_native": "For sure सर, for sure." }, { "ucid": "21112178945030231", "idx": 19, "speaker": "agent", "start_s": 55.2, "end_s": 55.8, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178945030231", "idx": 20, "speaker": "customer", "start_s": 56.2, "end_s": 56.8, "text_en": "Thank you.", "text_native": "Thank you." } ], "steps": [ { "ucid": "21112178945030231", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One.", "comment": "The agent provided a polite and professional opening that stated his name and company." }, { "ucid": "21112178945030231", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent did not attempt to verify key profile information like procurement city or contact details." }, { "ucid": "21112178945030231", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "can you brief me a little about your business, sir? What do you do?", "comment": "The agent asked about the business type, but the call was disqualified before any further discovery could be done." }, { "ucid": "21112178945030231", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended before the agent had a chance to explain the platform's value proposition." }, { "ucid": "21112178945030231", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent confirmed there was no current requirement but did not schedule a specific callback for the future." }, { "ucid": "21112178945030231", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call did not end with one of the three required closure outcomes (quote, specific callback, or walkthrough)." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }