{
  "ucid": "21112178912643251",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 17:03:52",
  "end_time": "2026-09-11 17:08:48",
  "duration_sec": 296,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb5cdcc4f8272aaa077160818a9f5deb4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 167,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912643251__DIAb5cdcc4f8272aaa077160818a9f5deb4.mp3",
  "audio_bytes": 820152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 273.384,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] UNKNOWN: Hi, if you record your name and reason for calling, I'll see if this person is available.\n[4s] AGENT: Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for MS right now, sir? So let me know.   (जी, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ MS में रिक्वायरमेंट आ रही है सर अभी आपको? तो लेट मी नो।)\n[12s] UNKNOWN: Thanks. Please stay on the line.\n[14s] CUSTOMER: Hello?   (हॅलो?)\n[15s] AGENT: Hello Anil ji, good evening. Ronak Mehta speaking from JSW.   (हॅलो अनिल जी, गुड इवनिंग। रौनक मेहता बात कर रहा हूं JSW से।)\n[17s] CUSTOMER: From where?   (कहां से?)\n[18s] AGENT: I'm calling from JSW, sir. Yes. Yes sir, yes. Sir, any requirement, yes yes sir, do you have any requirement for CR sheets or MS right now?   (JSW से बात कर रहा हूं सर। हां जी। हां जी सर, हां जी। सर कुछ रिक्वायरमेंट, जी जी सर, रिक्वायरमेंट आ रही है कुछ आपको अभी CR शीट्स में या MS में?)\n[22s] CUSTOMER: Yes, it's there, so it's ongoing.   (हां आई हुई है तो चल ही रहा है।)\n[24s] AGENT: Okay. So now, what is your procurement plan for this month, sir?   (ओके। तो अभी ले- अभी ये मंथ का कितना प्रोक्योरमेंट का प्लान है आपका सर?)\n[27s] CUSTOMER: It's there, ours is mixed.   (वो है, मिक्स में ही हमारा होता है।)\n[30s] AGENT: Okay.   (ओके।)\n[30s] CUSTOMER: Yes.   (हां जी।)\n[30s] AGENT: So are you going to take this for your trading, for trading purposes, or for some manufacturing?   (तो ये आपके ट्रेडिंग के लिए, ट्रेडिंग पर्पस के लिए लेने वाले हैं या कुछ मैन्युफैक्चरिंग के लिए?)\n[32s] CUSTOMER: No sir, we are manufacturers. The thing with us is, the demand depends on, we regularly use CR 1.25, 1.8 and 2 mm.   (नहीं जी, हम मैन्युफैक्चरर हैं सर। हमारा चक्कर क्या है, डिमांड उसपे, हमारा वैसे CR 1.25, 1.8 और 2 mm रेगुलर चलता है।)\n[39s] AGENT: Okay. I can see, sir, you had done this before, but the transaction couldn't happen, sir. Was there some issue before as well?   (ओके। मैं देख पा रहा हूं सर, पहले भी आपने, पहले भी ये किया था बट ये कुछ ट्रांजैक्शन हो नहीं पाया था सर। कुछ इशू आया था क्या पहले भी?)\n[44s] CUSTOMER: It was something about the rate.   (रेट, रेट रूट का ही था कुछ।)\n[46s] AGENT: What had happened, sir?   (क्या हुआ था सर?)\n[47s] CUSTOMER: There was some rate issue.   (रेट का इशू था कोई।)\n[48s] AGENT: Okay. No sir, then regarding rates, there are two things, sir. Which material do you buy from outside? JSW's pricing will be, I mean, it will be the same. Which other material do you take?   (ओके। नहीं सर, फिर रेट्स में कैसा है, दो चीजें हैं सर। आप अभी अगर बाहर जो मटेरियल कौन सा लेते हैं? JSW का तो प्राइसिंग तो सिर्फ, मैं सेम ही होगा। कौन सा दूसरा मटेरियल का लेते हैं आप?)\n[54s] CUSTOMER: We take SAIL's only.   (SAIL का ही लेते हैं।)\n[55s] AGENT: SAIL's?   (SAIL का?)\n[56s] CUSTOMER: Hmm hmm hmm.   (हम्म हम्म हम्म।)\n[56s] AGENT: Okay. So you take it from the local distributor there or from where do you take it?   (ओके। तो मतलब वहां के लोकल डिस्ट्रीब्यूटर से लेते हैं या कहां से लेते हैं आप?)\n[58s] CUSTOMER: From the local distributor. The one we take directly from SAIL is expensive. The distributor gives a slightly lower rate.   (लोकल डिस्ट्रीब्यूटर से। वो जो डायरेक्ट लेते हैं SAIL से, वो महंगा पड़ता है। डिस्ट्रीब्यूटर थोड़ा रेट कम देता है।)\n[103s] AGENT: Yes, that's right, sir.   (हां, सही बात है सर, वो तो।)\n[104s] CUSTOMER: Okay. I don't know what the calculation is, I couldn't understand it. Earlier they used to say that we   (ओके। पता नहीं क्या कैलकुलेशन है, क्या कहीं नहीं समझ आई। पहले तो वो बोलते थे कि हम)\n[108s] AGENT: No sir, see how it is, JSW's is a prime make. Plus, what happens is that the distributor or trader, whoever it is, they mix it up to average the pricing.   (नहीं सर, देखो कैसा होता है, JSW का जो होता है ना, प्राइम मेक रहता है। प्लस कैसा होता है कि अह जो डिस्ट्रीब्यूटर या ट्रेडर जो भी है, वो मिक्स-मिक्स कर देते हैं एवरेज करने के लिए प्राइसिंग।)\n[115s] AGENT: Now the pricing has gone even higher. It has almost touched 68-70 for CR, sir.   (अभी तो प्राइसिंग तो और हाई हो चुकी है। वो तो अभी तो लगभग 68-70 टच कर गया है CR तो सर।)\n[118s] CUSTOMER: 68-70, absolutely. The market rate for CR is this. For spot, this is it. What is the rate for HR?   (68-70, बिलकुल। मार्केट में CR का रेट यही है। स्पोर्ट का तो यही है। HR क्या रेट हो गया?)\n[122s] AGENT: For HR sir, it's currently 63.   (HR का सर अभी 63 चल रहा है।)\n[124s] CUSTOMER: 60?\n[124s] AGENT: Three.   (थ्री।)\n[124s] CUSTOMER: Yes, it's 63.   (हां, 63 चल रहा है।)\n[127s] AGENT: So sir, that's the thing. That, sir, will depend on the region, there will be a difference of 400-500 rupees here and there. So if you tell me, try making a deal once, sir. We had talked three or four times, the conversation had happened, but your account couldn't be opened with us, with JSW.   (तो सर वही बात है। वो तो सर अभी डिपेंड अपॉन द रीजन, वहां पे 400-500 रुपए का किधर-किधर डिफरेंस आता रहेगा। तो अगर आप बताते हैं तो एक बार डील करके देखिए सर। आपका तीन-चार बार बात तो, बातचीत तो हो रखी थी बट आपका अकाउंट क्लोज, हमारे साथ ओपन नहीं हो पाया था JSW के साथ।)\n[135s] CUSTOMER: Absolutely, that's right.   (बिलकुल, बात सही है।)\n[136s] AGENT: Directly.   (डायरेक्टली।)\n[136s] CUSTOMER: Hmm.   (हम्म।)\n[137s] AGENT: So look for an opportunity, if there is something now or in the upcoming week, then we can accordingly   (तो एक अपॉर्चुनिटी देखिए ना कुछ अभी अगर रहता है या अपकमिंग वीक में रहता है तो हम वैसे)\n[140s] CUSTOMER: Take down a number, of our boss, the MD. Nowadays, my role is this, he is the one who looks after it. So you talk to him. He has to place an order now.   (एक ना नंबर लिखिए हमारे बॉस का, MD साहब का। आजकल वो मेरा तो ये रहता है, वही देखते हैं। तो आप उनसे बात कर लो। अभी उन्होंने ऑर्डर देना है।)\n[147s] AGENT: Yes yes, tell me sir.   (जी जी, बताइए सर।)\n[148s] CUSTOMER: 93\n[149s] AGENT: 93\n[150s] CUSTOMER: 560\n[152s] AGENT: 560\n[153s] CUSTOMER: 99\n[155s] AGENT: 99\n[156s] CUSTOMER: 356\n[158s] AGENT: 356\n[159s] AGENT: Okay. And where is this of yours, is it in Ludhiana itself?   (ओके। और ये आपका कहां पर, लुधियाना में ही है आपका ये?)\n[201s] CUSTOMER: Chandigarh, it's in Chandigarh.   (चंडीगढ़, चंडीगढ़ में है।)\n[202s] AGENT: Chandigarh. Which location will this be? Mubarakpur hold?   (चंडीगढ़। ये कौन सा लोकेशन ये रहेगा? मुबारकपुर होल्ड?)\n[205s] CUSTOMER: This is our factory. It's our factory here.   (ये हमारी ना फैक्ट्री है। फैक्ट्री है हमारी यहां पे।)\n[207s] AGENT: I see. And is the Nahar Logistic Park one the other one, in Ludhiana?   (अच्छा। और जो नाहर लॉजिस्टिक पार्क वाली दूसरी वाली है क्या, लुधियाना की?)\n[210s] CUSTOMER: No, we don't have any in Ludhiana. Ours in Ludhiana is in Dera Bassi only.   (नहीं, हमारी लुधियाना में कोई नहीं है। हमारी लुधियाना में डेराबस्सी में ही है।)\n[214s] AGENT: I see. Okay. That'll work. So once, what is his name, sir?   (अच्छा। ठीक है। चलेगा। तो एक बार, इनका नाम क्या है सर?)\n[216s] CUSTOMER: Dipesh Gupta.   (दिपेश गुप्ता।)\n[217s] AGENT: Dipesh Gupta. Yes, you can talk to him now.   (दिपेश गुप्ता। हां, आप अभी बात कर लो इनसे।)\n[219s] AGENT: I will talk to him once. And what do you manufacture, by the way?   (मैं एक बार बात कर लेता हूं। और आप क्या मैन्युफैक्चरिंग करते हो वैसे?)\n[222s] CUSTOMER: Hey, we do hardware, sheet metal.   (अरे, हम हार्डवेयर, शीट मेटल।)\n[224s] AGENT: I see.   (अच्छा।)\n[225s] CUSTOMER: Yes.   (हां।)\n[226s] AGENT: Done done. Done. Thank you, thank you Anil ji. I will discuss with him once.   (डन डन। डन। थैंक यू, थैंक यू अनिल जी। मैं एक बार डिस्कस कर लेता हूं उनसे भी।)\n[229s] CUSTOMER: Yes, talk to him.   (हां, उनसे बात कर लो।)\n[230s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 64,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "64 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL5 Qualify\"]",
  "pitch_coaching_note": "You missed the crucial first 30 seconds: always open with permission to speak and a strong price/availability hook before asking for their requirements.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a manufacturing lead who had a past 'rate issue' with JSW. The customer confirmed an ongoing need for CR sheets and currently buys SAIL from a distributor. Instead of providing order details, the customer redirected the agent to the company's MD for procurement and provided his number. The agent agreed to contact the MD as the next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted and identified himself but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not lead with a supply or price hook, instead opening with a direct question about requirements.\"}, {\"step_id\": \"SL3\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"what is your procurement plan for this month, sir?; Which other material do you take?; And what do you manufacture, by the way?\", \"comment\": \"The agent asked about manufacturing, monthly tonnage, and current suppliers, hitting 3 of 6 discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"JSW's is a prime make. Plus, what happens is that the distributor or trader, whoever it is, they mix it up to average the pricing.\", \"comment\": \"The agent pitched JSW as a 'prime make' to counter the customer's past 'rate issue' with a distributor, which was relevant.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a need was confirmed, the agent failed to capture critical qualifying details like grade, width, or specific quantity.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will talk to him once.\", \"comment\": \"The agent established a clear next step by agreeing to contact the decision-maker as directed by the customer.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You missed the crucial first 30 seconds: always open with permission to speak and a strong price/availability hook before asking for their requirements.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"It was something about the rate.\", \"response\": \"JSW's is a prime make. Plus, what happens is that the distributor or trader, whoever it is, they mix it up to average the pricing.\"}, {\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"We take SAIL's only.\", \"response\": \"try making a deal once, sir.\"}], \"call_summary\": \"The agent contacted a manufacturing lead who had a past 'rate issue' with JSW. The customer confirmed an ongoing need for CR sheets and currently buys SAIL from a distributor. Instead of providing order details, the customer redirected the agent to the company's MD for procurement and provided his number. The agent agreed to contact the MD as the next step.\"}",
  "error": null,
  "latency_ms": 42597,
  "input_tokens": 5102,
  "output_tokens": 905,
  "created_at": "2026-09-25 10:55:25",
  "sentiment": "negative",
  "sentiment_score": -0.194,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 10,
  "lex_hits": 11,
  "objection_phrases": "[\"price\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.566,
  "agent_talk_sec": 124.3,
  "customer_talk_sec": 95.2,
  "dead_air_sec": 76.5,
  "longest_monologue_sec": 43.5,
  "agent_wpm": 193.1,
  "interruptions": 0,
  "agent_turns": 33,
  "customer_turns": 29,
  "discovery_qs": 16,
  "words_agent": 400,
  "words_customer": 204,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912643251",
      "idx": 0,
      "speaker": "unknown",
      "start_s": 0.8,
      "end_s": 4.2,
      "text_en": "Hi, if you record your name and reason for calling, I'll see if this person is available.",
      "text_native": "Hi, if you record your name and reason for calling, I'll see if this person is available."
    },
    {
      "ucid": "21112178912643251",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.48,
      "end_s": 10.0,
      "text_en": "Yes, this is Ronak Mehta speaking from JSW One. Do you have any requirement for MS right now, sir? So let me know.",
      "text_native": "जी, रौनक मेहता बात कर रहा हूं मैं JSW One से। कुछ MS में रिक्वायरमेंट आ रही है सर अभी आपको? तो लेट मी नो।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 2,
      "speaker": "unknown",
      "start_s": 11.9,
      "end_s": 13.48,
      "text_en": "Thanks. Please stay on the line.",
      "text_native": "Thanks. Please stay on the line."
    },
    {
      "ucid": "21112178912643251",
      "idx": 3,
      "speaker": "customer",
      "start_s": 13.88,
      "end_s": 14.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 4,
      "speaker": "agent",
      "start_s": 14.78,
      "end_s": 17.0,
      "text_en": "Hello Anil ji, good evening. Ronak Mehta speaking from JSW.",
      "text_native": "हॅलो अनिल जी, गुड इवनिंग। रौनक मेहता बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 5,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.5,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 6,
      "speaker": "agent",
      "start_s": 17.7,
      "end_s": 22.5,
      "text_en": "I'm calling from JSW, sir. Yes. Yes sir, yes. Sir, any requirement, yes yes sir, do you have any requirement for CR sheets or MS right now?",
      "text_native": "JSW से बात कर रहा हूं सर। हां जी। हां जी सर, हां जी। सर कुछ रिक्वायरमेंट, जी जी सर, रिक्वायरमेंट आ रही है कुछ आपको अभी CR शीट्स में या MS में?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 7,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 24.0,
      "text_en": "Yes, it's there, so it's ongoing.",
      "text_native": "हां आई हुई है तो चल ही रहा है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 8,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 26.5,
      "text_en": "Okay. So now, what is your procurement plan for this month, sir?",
      "text_native": "ओके। तो अभी ले- अभी ये मंथ का कितना प्रोक्योरमेंट का प्लान है आपका सर?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 29.5,
      "text_en": "It's there, ours is mixed.",
      "text_native": "वो है, मिक्स में ही हमारा होता है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 10,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 30.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 30.5,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 32.5,
      "text_en": "So are you going to take this for your trading, for trading purposes, or for some manufacturing?",
      "text_native": "तो ये आपके ट्रेडिंग के लिए, ट्रेडिंग पर्पस के लिए लेने वाले हैं या कुछ मैन्युफैक्चरिंग के लिए?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 13,
      "speaker": "customer",
      "start_s": 32.5,
      "end_s": 38.5,
      "text_en": "No sir, we are manufacturers. The thing with us is, the demand depends on, we regularly use CR 1.25, 1.8 and 2 mm.",
      "text_native": "नहीं जी, हम मैन्युफैक्चरर हैं सर। हमारा चक्कर क्या है, डिमांड उसपे, हमारा वैसे CR 1.25, 1.8 और 2 mm रेगुलर चलता है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 14,
      "speaker": "agent",
      "start_s": 38.7,
      "end_s": 44.0,
      "text_en": "Okay. I can see, sir, you had done this before, but the transaction couldn't happen, sir. Was there some issue before as well?",
      "text_native": "ओके। मैं देख पा रहा हूं सर, पहले भी आपने, पहले भी ये किया था बट ये कुछ ट्रांजैक्शन हो नहीं पाया था सर। कुछ इशू आया था क्या पहले भी?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 15,
      "speaker": "customer",
      "start_s": 44.0,
      "end_s": 45.5,
      "text_en": "It was something about the rate.",
      "text_native": "रेट, रेट रूट का ही था कुछ।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 16,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 47.0,
      "text_en": "What had happened, sir?",
      "text_native": "क्या हुआ था सर?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 17,
      "speaker": "customer",
      "start_s": 47.0,
      "end_s": 48.5,
      "text_en": "There was some rate issue.",
      "text_native": "रेट का इशू था कोई।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 18,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 54.0,
      "text_en": "Okay. No sir, then regarding rates, there are two things, sir. Which material do you buy from outside? JSW's pricing will be, I mean, it will be the same. Which other material do you take?",
      "text_native": "ओके। नहीं सर, फिर रेट्स में कैसा है, दो चीजें हैं सर। आप अभी अगर बाहर जो मटेरियल कौन सा लेते हैं? JSW का तो प्राइसिंग तो सिर्फ, मैं सेम ही होगा। कौन सा दूसरा मटेरियल का लेते हैं आप?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 19,
      "speaker": "customer",
      "start_s": 54.0,
      "end_s": 55.0,
      "text_en": "We take SAIL's only.",
      "text_native": "SAIL का ही लेते हैं।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 20,
      "speaker": "agent",
      "start_s": 55.0,
      "end_s": 55.5,
      "text_en": "SAIL's?",
      "text_native": "SAIL का?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 21,
      "speaker": "customer",
      "start_s": 55.8,
      "end_s": 56.2,
      "text_en": "Hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 22,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 58.5,
      "text_en": "Okay. So you take it from the local distributor there or from where do you take it?",
      "text_native": "ओके। तो मतलब वहां के लोकल डिस्ट्रीब्यूटर से लेते हैं या कहां से लेते हैं आप?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 23,
      "speaker": "customer",
      "start_s": 58.5,
      "end_s": 103.0,
      "text_en": "From the local distributor. The one we take directly from SAIL is expensive. The distributor gives a slightly lower rate.",
      "text_native": "लोकल डिस्ट्रीब्यूटर से। वो जो डायरेक्ट लेते हैं SAIL से, वो महंगा पड़ता है। डिस्ट्रीब्यूटर थोड़ा रेट कम देता है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 24,
      "speaker": "agent",
      "start_s": 103.0,
      "end_s": 104.5,
      "text_en": "Yes, that's right, sir.",
      "text_native": "हां, सही बात है सर, वो तो।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 25,
      "speaker": "customer",
      "start_s": 104.5,
      "end_s": 108.0,
      "text_en": "Okay. I don't know what the calculation is, I couldn't understand it. Earlier they used to say that we",
      "text_native": "ओके। पता नहीं क्या कैलकुलेशन है, क्या कहीं नहीं समझ आई। पहले तो वो बोलते थे कि हम"
    },
    {
      "ucid": "21112178912643251",
      "idx": 26,
      "speaker": "agent",
      "start_s": 108.0,
      "end_s": 115.0,
      "text_en": "No sir, see how it is, JSW's is a prime make. Plus, what happens is that the distributor or trader, whoever it is, they mix it up to average the pricing.",
      "text_native": "नहीं सर, देखो कैसा होता है, JSW का जो होता है ना, प्राइम मेक रहता है। प्लस कैसा होता है कि अह जो डिस्ट्रीब्यूटर या ट्रेडर जो भी है, वो मिक्स-मिक्स कर देते हैं एवरेज करने के लिए प्राइसिंग।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 27,
      "speaker": "agent",
      "start_s": 115.0,
      "end_s": 118.5,
      "text_en": "Now the pricing has gone even higher. It has almost touched 68-70 for CR, sir.",
      "text_native": "अभी तो प्राइसिंग तो और हाई हो चुकी है। वो तो अभी तो लगभग 68-70 टच कर गया है CR तो सर।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 28,
      "speaker": "customer",
      "start_s": 118.5,
      "end_s": 122.0,
      "text_en": "68-70, absolutely. The market rate for CR is this. For spot, this is it. What is the rate for HR?",
      "text_native": "68-70, बिलकुल। मार्केट में CR का रेट यही है। स्पोर्ट का तो यही है। HR क्या रेट हो गया?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 29,
      "speaker": "agent",
      "start_s": 122.0,
      "end_s": 123.5,
      "text_en": "For HR sir, it's currently 63.",
      "text_native": "HR का सर अभी 63 चल रहा है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 30,
      "speaker": "customer",
      "start_s": 123.5,
      "end_s": 124.0,
      "text_en": "60?",
      "text_native": "60?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 31,
      "speaker": "agent",
      "start_s": 124.0,
      "end_s": 124.5,
      "text_en": "Three.",
      "text_native": "थ्री।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 32,
      "speaker": "customer",
      "start_s": 124.5,
      "end_s": 127.0,
      "text_en": "Yes, it's 63.",
      "text_native": "हां, 63 चल रहा है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 33,
      "speaker": "agent",
      "start_s": 127.0,
      "end_s": 135.0,
      "text_en": "So sir, that's the thing. That, sir, will depend on the region, there will be a difference of 400-500 rupees here and there. So if you tell me, try making a deal once, sir. We had talked three or four times, the conversation had happened, but your account couldn't be opened with us, with JSW.",
      "text_native": "तो सर वही बात है। वो तो सर अभी डिपेंड अपॉन द रीजन, वहां पे 400-500 रुपए का किधर-किधर डिफरेंस आता रहेगा। तो अगर आप बताते हैं तो एक बार डील करके देखिए सर। आपका तीन-चार बार बात तो, बातचीत तो हो रखी थी बट आपका अकाउंट क्लोज, हमारे साथ ओपन नहीं हो पाया था JSW के साथ।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 34,
      "speaker": "customer",
      "start_s": 135.0,
      "end_s": 136.0,
      "text_en": "Absolutely, that's right.",
      "text_native": "बिलकुल, बात सही है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 35,
      "speaker": "agent",
      "start_s": 136.0,
      "end_s": 136.5,
      "text_en": "Directly.",
      "text_native": "डायरेक्टली।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 36,
      "speaker": "customer",
      "start_s": 136.5,
      "end_s": 137.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 37,
      "speaker": "agent",
      "start_s": 137.0,
      "end_s": 140.5,
      "text_en": "So look for an opportunity, if there is something now or in the upcoming week, then we can accordingly",
      "text_native": "तो एक अपॉर्चुनिटी देखिए ना कुछ अभी अगर रहता है या अपकमिंग वीक में रहता है तो हम वैसे"
    },
    {
      "ucid": "21112178912643251",
      "idx": 38,
      "speaker": "customer",
      "start_s": 140.5,
      "end_s": 147.0,
      "text_en": "Take down a number, of our boss, the MD. Nowadays, my role is this, he is the one who looks after it. So you talk to him. He has to place an order now.",
      "text_native": "एक ना नंबर लिखिए हमारे बॉस का, MD साहब का। आजकल वो मेरा तो ये रहता है, वही देखते हैं। तो आप उनसे बात कर लो। अभी उन्होंने ऑर्डर देना है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 39,
      "speaker": "agent",
      "start_s": 147.0,
      "end_s": 148.0,
      "text_en": "Yes yes, tell me sir.",
      "text_native": "जी जी, बताइए सर।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 40,
      "speaker": "customer",
      "start_s": 148.0,
      "end_s": 149.0,
      "text_en": "93",
      "text_native": "93"
    },
    {
      "ucid": "21112178912643251",
      "idx": 41,
      "speaker": "agent",
      "start_s": 149.3,
      "end_s": 150.5,
      "text_en": "93",
      "text_native": "93"
    },
    {
      "ucid": "21112178912643251",
      "idx": 42,
      "speaker": "customer",
      "start_s": 150.5,
      "end_s": 151.5,
      "text_en": "560",
      "text_native": "560"
    },
    {
      "ucid": "21112178912643251",
      "idx": 43,
      "speaker": "agent",
      "start_s": 151.8,
      "end_s": 153.0,
      "text_en": "560",
      "text_native": "560"
    },
    {
      "ucid": "21112178912643251",
      "idx": 44,
      "speaker": "customer",
      "start_s": 153.0,
      "end_s": 155.0,
      "text_en": "99",
      "text_native": "99"
    },
    {
      "ucid": "21112178912643251",
      "idx": 45,
      "speaker": "agent",
      "start_s": 155.0,
      "end_s": 156.0,
      "text_en": "99",
      "text_native": "99"
    },
    {
      "ucid": "21112178912643251",
      "idx": 46,
      "speaker": "customer",
      "start_s": 156.0,
      "end_s": 157.5,
      "text_en": "356",
      "text_native": "356"
    },
    {
      "ucid": "21112178912643251",
      "idx": 47,
      "speaker": "agent",
      "start_s": 157.5,
      "end_s": 159.0,
      "text_en": "356",
      "text_native": "356"
    },
    {
      "ucid": "21112178912643251",
      "idx": 48,
      "speaker": "agent",
      "start_s": 159.0,
      "end_s": 201.0,
      "text_en": "Okay. And where is this of yours, is it in Ludhiana itself?",
      "text_native": "ओके। और ये आपका कहां पर, लुधियाना में ही है आपका ये?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 49,
      "speaker": "customer",
      "start_s": 201.0,
      "end_s": 202.0,
      "text_en": "Chandigarh, it's in Chandigarh.",
      "text_native": "चंडीगढ़, चंडीगढ़ में है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 50,
      "speaker": "agent",
      "start_s": 202.0,
      "end_s": 205.0,
      "text_en": "Chandigarh. Which location will this be? Mubarakpur hold?",
      "text_native": "चंडीगढ़। ये कौन सा लोकेशन ये रहेगा? मुबारकपुर होल्ड?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 51,
      "speaker": "customer",
      "start_s": 205.0,
      "end_s": 207.0,
      "text_en": "This is our factory. It's our factory here.",
      "text_native": "ये हमारी ना फैक्ट्री है। फैक्ट्री है हमारी यहां पे।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 52,
      "speaker": "agent",
      "start_s": 207.0,
      "end_s": 210.0,
      "text_en": "I see. And is the Nahar Logistic Park one the other one, in Ludhiana?",
      "text_native": "अच्छा। और जो नाहर लॉजिस्टिक पार्क वाली दूसरी वाली है क्या, लुधियाना की?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 53,
      "speaker": "customer",
      "start_s": 210.0,
      "end_s": 213.5,
      "text_en": "No, we don't have any in Ludhiana. Ours in Ludhiana is in Dera Bassi only.",
      "text_native": "नहीं, हमारी लुधियाना में कोई नहीं है। हमारी लुधियाना में डेराबस्सी में ही है।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 54,
      "speaker": "agent",
      "start_s": 213.8,
      "end_s": 216.0,
      "text_en": "I see. Okay. That'll work. So once, what is his name, sir?",
      "text_native": "अच्छा। ठीक है। चलेगा। तो एक बार, इनका नाम क्या है सर?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 55,
      "speaker": "customer",
      "start_s": 216.0,
      "end_s": 217.0,
      "text_en": "Dipesh Gupta.",
      "text_native": "दिपेश गुप्ता।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 56,
      "speaker": "agent",
      "start_s": 217.0,
      "end_s": 219.0,
      "text_en": "Dipesh Gupta. Yes, you can talk to him now.",
      "text_native": "दिपेश गुप्ता। हां, आप अभी बात कर लो इनसे।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 57,
      "speaker": "agent",
      "start_s": 219.0,
      "end_s": 222.0,
      "text_en": "I will talk to him once. And what do you manufacture, by the way?",
      "text_native": "मैं एक बार बात कर लेता हूं। और आप क्या मैन्युफैक्चरिंग करते हो वैसे?"
    },
    {
      "ucid": "21112178912643251",
      "idx": 58,
      "speaker": "customer",
      "start_s": 222.0,
      "end_s": 224.0,
      "text_en": "Hey, we do hardware, sheet metal.",
      "text_native": "अरे, हम हार्डवेयर, शीट मेटल।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 59,
      "speaker": "agent",
      "start_s": 224.0,
      "end_s": 225.0,
      "text_en": "I see.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 60,
      "speaker": "customer",
      "start_s": 225.0,
      "end_s": 225.5,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 61,
      "speaker": "agent",
      "start_s": 225.8,
      "end_s": 229.0,
      "text_en": "Done done. Done. Thank you, thank you Anil ji. I will discuss with him once.",
      "text_native": "डन डन। डन। थैंक यू, थैंक यू अनिल जी। मैं एक बार डिस्कस कर लेता हूं उनसे भी।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 62,
      "speaker": "customer",
      "start_s": 229.0,
      "end_s": 230.0,
      "text_en": "Yes, talk to him.",
      "text_native": "हां, उनसे बात कर लो।"
    },
    {
      "ucid": "21112178912643251",
      "idx": 63,
      "speaker": "agent",
      "start_s": 230.0,
      "end_s": 231.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912643251",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted and identified himself but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178912643251",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not lead with a supply or price hook, instead opening with a direct question about requirements."
    },
    {
      "ucid": "21112178912643251",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 3,
      "evidence": "what is your procurement plan for this month, sir?; Which other material do you take?; And what do you manufacture, by the way?",
      "comment": "The agent asked about manufacturing, monthly tonnage, and current suppliers, hitting 3 of 6 discovery questions."
    },
    {
      "ucid": "21112178912643251",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "JSW's is a prime make. Plus, what happens is that the distributor or trader, whoever it is, they mix it up to average the pricing.",
      "comment": "The agent pitched JSW as a 'prime make' to counter the customer's past 'rate issue' with a distributor, which was relevant."
    },
    {
      "ucid": "21112178912643251",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Although a need was confirmed, the agent failed to capture critical qualifying details like grade, width, or specific quantity."
    },
    {
      "ucid": "21112178912643251",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will talk to him once.",
      "comment": "The agent established a clear next step by agreeing to contact the decision-maker as directed by the customer."
    }
  ],
  "objections": [
    {
      "ucid": "21112178912643251",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "We take SAIL's only.",
      "response": "try making a deal once, sir."
    },
    {
      "ucid": "21112178912643251",
      "obj_type": "price",
      "state": "handled",
      "evidence": "It was something about the rate.",
      "response": "JSW's is a prime make. Plus, what happens is that the distributor or trader, whoever it is, they mix it up to average the pricing."
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL5 Qualify"
  ],
  "objection_phrases_list": [
    "price"
  ]
}