{
  "ucid": "21112178912462711",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 16:33:47",
  "end_time": "2026-09-11 16:34:35",
  "duration_sec": 48,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd0ba49f276600e9997865124fd302363.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 176,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178912462711__DIAd0ba49f276600e9997865124fd302363.mp3",
  "audio_bytes": 42336,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 14.112,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello   (हॅलो)\n[4s] CUSTOMER: Hello   (हॅलो)\n[4s] AGENT: Hello, Suryadeep project?   (हॅलो, सूर्यदीप प्रोजेक्ट?)\n[6s] CUSTOMER: Yes   (हां)\n[8s] AGENT: Sir, hello, I am Aditya Pandey calling from JSW One.   (सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।)\n[11s] CUSTOMER: No no no.   (नहीं नहीं नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: Significant background chatter from the agent's side makes it difficult to hear clearly at times.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always ask for permission to speak (e.g., 'Is this a good time for a quick chat?') right after your introduction to reduce immediate hang-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced himself and his company to the customer. The customer immediately declined to speak and the call ended before any business purpose could be established or any part of the pitch could be delivered.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey calling from JSW One.\", \"comment\": \"The agent greeted and identified himself and the company, but failed to ask for permission to speak, which is a required part of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer disconnected before the agent could deliver a hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call was terminated early.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any qualification could be attempted.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was established as the customer hung up immediately.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always ask for permission to speak (e.g., 'Is this a good time for a quick chat?') right after your introduction to reduce immediate hang-ups.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced himself and his company to the customer. The customer immediately declined to speak and the call ended before any business purpose could be established or any part of the pitch could be delivered.\"}",
  "error": null,
  "latency_ms": 24772,
  "input_tokens": 2675,
  "output_tokens": 641,
  "created_at": "2026-09-25 10:56:05",
  "sentiment": "negative",
  "sentiment_score": -0.429,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.716,
  "agent_talk_sec": 4.8,
  "customer_talk_sec": 1.9,
  "dead_air_sec": 41.3,
  "longest_monologue_sec": 2.9,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 4,
  "discovery_qs": 1,
  "words_agent": 14,
  "words_customer": 6,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178912462711",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.0,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178912462711",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.57,
      "end_s": 2.94,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178912462711",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.56,
      "end_s": 3.9,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178912462711",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 5.5,
      "text_en": "Hello, Suryadeep project?",
      "text_native": "हॅलो, सूर्यदीप प्रोजेक्ट?"
    },
    {
      "ucid": "21112178912462711",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.0,
      "end_s": 6.33,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178912462711",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.56,
      "end_s": 10.5,
      "text_en": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178912462711",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 11.8,
      "text_en": "No no no.",
      "text_native": "नहीं नहीं नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178912462711",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am Aditya Pandey calling from JSW One.",
      "comment": "The agent greeted and identified himself and the company, but failed to ask for permission to speak, which is a required part of the opener."
    },
    {
      "ucid": "21112178912462711",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer disconnected before the agent could deliver a hook."
    },
    {
      "ucid": "21112178912462711",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call was terminated early."
    },
    {
      "ucid": "21112178912462711",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178912462711",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any qualification could be attempted."
    },
    {
      "ucid": "21112178912462711",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was established as the customer hung up immediately."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}