{ "ucid": "21112178910370061", "call_date": "2026-09-11", "start_time": "2026-09-11 10:45:00", "end_time": "2026-09-11 10:49:46", "duration_sec": 286, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "General Enquiry", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA803a0d90a90c23d27da26ff4d7ae29c1.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 273, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910370061__DIA803a0d90a90c23d27da26ff4d7ae29c1.mp3", "audio_bytes": 825336, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 275.112, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello (हॅलो)\n[3s] AGENT: Hello (हॅलो)\n[3s] CUSTOMER: Yes (हां जी)\n[4s] AGENT: Mr. Mayank, good morning. This is Sudeep speaking from JSW One MSME. (मयंक जी भाई गुड मॉर्निंग सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से)\n[7s] CUSTOMER: Yes, yes, yes, tell me sir. (हां जी जी जी बताइए सर)\n[8s] AGENT: Your account was registered on our portal, sir. And with reference to your steel and cement requirement. I feel you have created a requirement for cement, correct? (ये आपका अकाउंट रजिस्टर्ड हुआ था सर पोर्टल पर हमारे एंड विथ रेफरेंस विथ योर स्टील एंड सीमेंट रिक्वायरमेंट आपने आई फील तो सीमेंट की रिक्वायरमेंट बनाई है आपने करेक्ट?)\n[14s] CUSTOMER: Yes yes yes yes. (जी जी जी जी)\n[15s] AGENT: Yes yes yes. So when are you planning to take this, sir? (यस यस यस तो कब प्लानिंग कर रहे हो सर इसको लेने का?)\n[17s] CUSTOMER: Sir, now, next week. (सर अभी अगले हफ्ते)\n[18s] AGENT: Next week. Actually, what it is, sir, is that I look after the steel segment. We have a team for cement. There is a Soumya ma'am, she will check, sir. I will tell her now to connect a call with you. (अगले हफ्ते एक्चुअली क्या है सर मैं स्टील सेगमेंट देखता हूं वी हैव अ टीम ऑफ सीमेंट एक सौम्या मैम है वो चेक करेंगी सर मैं अब उनको बता देता हूं आपको कॉल कनेक्ट करने)\n[23s] CUSTOMER: Okay, I have a requirement for steel. By this evening, I will also put in for steel. (ठीक है मुझे मुझे स्टील की रिक्वायरमेंट है आज शाम तक मैं स्टील भी डालता हूं)\n[26s] AGENT: Okay. (ओके)\n[26s] CUSTOMER: So what's happening is a new construction is going on, so for cement, at the initial stage, 350 bags are needed. After that, mine will keep increasing, and there's a need for steel too. The engineer will confirm to me now which steel is needed, so by evening, I will also put in for steel. (तो क्या है की अभी नया कंस्ट्रक्शन चल रहा है तो सीमेंट तो ये तो क्या है की इनिशियल स्टेज पे साढ़े तीन सौ बैग चाहिए उसके बाद मेरा इनक्रीस होता जाएगा और स्टील की भी है अभी इंजीनियर मुझे कन्फर्म करता है कौनसा स्टील चाहिए तो मैं शाम तक स्टील भी डालता हूं)\n[34s] AGENT: Okay, I understood. So now you tell me, when is the steel requirement coming up for you, sir? In that same one week? (ठीक है समझ गया तो अभी आप मुझे ये बताओ स्टील का रिक्वायरमेंट कभी आने वाला है सर आपको वही एक हफ्ते में?)\n[38s] CUSTOMER: Yes, for steel, steel also, it will be done by next week, both are needed, both. (हां स्टील स्टील का भी अगले हफ्ते तक होगा हो जाएगा दोनों चाहिए दोनों)\n[40s] AGENT: Look sir, I have WhatsApped you my number. Okay? You can save this number. And whenever you need to take steel immediately, like if you need it in two days, then you can connect with me two days before so that we can book the order and I can get the material dispatched to you in two-three days. (मैंने देखो सर आपको WhatsApp किया है मेरा नंबर ठीक है यू कैन सेव दिस नंबर और जब भी आपको स्टील मतलब इमीडिएट लेना हो ना जैसे की दो दिन में लेना है तो यू कैन कनेक्ट विथ मी टू डेज बिफोर सो दैट अपन आर्डर बुक करके दो-तीन दिन में मैं आपको डिस्पैच करवा दूंगा मटेरियल)\n[48s] CUSTOMER: Okay, and the rate and all this, can you send me the rate now? What is the rate? (ठीक है और रेट ये सब अब मुझे रेट भी डाल सकते हो क्या क्या रेट है?)\n[51s] AGENT: What is your size, sir? (क्या साइज है सर आपका?)\n[52s] CUSTOMER: This, right now, 16 is needed, most probably. (ये अभी सोलह का चाहिए मोस्ट प्रोबेब्ली)\n[54s] AGENT: In 16 mm, what was the quantity? (16 mm में कितना क्वांटिटी था?)\n[55s] CUSTOMER: Mine will be around three and three-quarters... around 4700 kg is needed. (मेरा जाएगा करीबन पौने चार चार हजार सात सौ केजी के आसपास चाहिए)\n[59s] AGENT: Huh? Huh? I didn't understand. (हं हं नहीं समझा मुझे)\n[60s] CUSTOMER: 4700 kg. (चार हजार सात सौ केजी)\n[61s] AGENT: Okay, 4.7 ton basically. And do you need this TMT in straight form or bent form? (अच्छा 4.7 टन बेसिकली और ये स्ट्रेट फॉर्म में टीएमटी चाहिए की बेंट फॉर्म में चाहिए आपको?)\n[64s] CUSTOMER: In straight, straight form. (स्ट्रेट स्ट्रेट फॉर्म में)\n[66s] AGENT: It won't be feasible in straight form, sir, because the truck, you see, is of 40 tons. And for four and a half tons, we won't arrange a 40-ton vehicle. I can give it to you in bent form, in a part truck load. (स्ट्रेट फॉर्म में फिजिबल नहीं होगा सर क्योंकि जो ट्रक रहता है ना वो फोर्टी टन्स का रहता है और साढ़े चार टन के लिए अपन फोर्टी टन्स की गाड़ी लगाएंगे नहीं मैं बेंट फॉर्म में आपको है ना पार्ट ट्रक लोड में दे सकता हूं)\n[72s] CUSTOMER: Okay, that will work. There's no problem with bent form either, actually. (अच्छा चलेगा बेंट फॉर्म में भी कोई दिक्कत नहीं है वैसे)\n[74s] AGENT: Right? And another thing, the quotation given by me is valid only for today. If you compare that price after a week, you won't get that price. Right now, today, in steel, the scenario that's going on in the market, the price of steel is increasing every day, sir. (है ना और दूसरी चीज मेरी दी हुई कोटेशन वो आज के लिए ही वैलिड रहती है आप अगर एक हफ्ते बाद वो प्राइस कंपेयर करोगे तो वो प्राइस नहीं मिलेगी आपको अभी आज स्टील में अभी मार्केट में जो सिनेरियो चल रहा है ना एवरीडे प्राइस बढ़ रही है सर स्टील की)\n[82s] CUSTOMER: Okay. Alright. Then sir, send today's rate. If I get a confirmation, then I will confirm by this evening itself. (अच्छा ठीक है तो सर आज आज की तो रेट डाल दो अगर मैं एक बार कन्फर्म अगर हो जाता है तो मैं आज आज शाम तक ही कन्फर्म कर दूंगा)\n[87s] AGENT: Okay, I'll do one thing. You said 16 mm, four and a half tons, right? (ठीक है मैं एक काम करता हूं आपने सोलह एमएम बताया साढ़े चार टन ना?)\n[89s] CUSTOMER: Hmm, four and a half tons. (हम्म साढ़े चार टन)\n[91s] AGENT: Where will the delivery be? (डिलीवरी कहां पे रहेगी?)\n[92s] CUSTOMER: Yes, our Bidada. (हां ये अपना बिदड़ा)\n[93s] AGENT: Where is this located? (कहां पे आया ये?)\n[94s] CUSTOMER: This is on the Mandvi-Mundra highway. (ये मांडवी-मुंद्रा हाईवे पे)\n[96s] AGENT: Mundra highway. Are you saying Bidada? (मुंद्रा हाईवे ये बिदाड़ा बोल रहे हो क्या आप?)\n[98s] CUSTOMER: Yes, Bidada. (हां बिदाड़ा)\n[98s] AGENT: Plot number 13, shop number one, Poonam Commercial. Correct? (प्लॉट नंबर थर्टीन शॉप नंबर वन पूनम कमर्शियल बराबर?)\n[101s] CUSTOMER: Yes yes yes. (यस यस यस)\n[102s] AGENT: Sir, are you taking this for trading purposes or are you the end user for this? Is it your own project? (ये सर आप क्या ट्रेडिंग पर्पस से ले रहे हो की आप एंड यूजर हो इसके आपका खुद का प्रोजेक्ट है?)\n[105s] CUSTOMER: No, we are taking it for our own project. (नहीं अपना अपना खुद प्रोजेक्ट के लिए ले रहे हैं)\n[107s] AGENT: What kind of project is this, sir? Residential, commercial? (कौनसा प्रोजेक्ट है सर ये रेसिडेंशियल कमर्शियल?)\n[108s] CUSTOMER: Commercial, it's our, this is, it's commercial, it's a factory building. (कमर्शियल अपना ये है कमर्शियल है फैक्ट्री बिल्डिंग है)\n[111s] AGENT: Factory building? (फैक्ट्री बिल्डिंग?)\n[112s] CUSTOMER: Yes. (यस)\n[113s] AGENT: It's your own factory, meaning, you want to renovate it, something like that? (आपकी खुद की फैक्ट्री है मतलब आप उसको रिनोवेट करना चाह रहे हो ऐसा कुछ?)\n[116s] CUSTOMER: Yes, yes, yes. No, we are building a new factory. (हां यस यस नहीं नई फैक्ट्री बना रहे हैं)\n[118s] AGENT: Hmm. Okay. This grade will be 550D, right? (हम्म ठीक है ये ग्रेड 550D ही रहेगा ना?)\n[120s] CUSTOMER: Yes, yes. (यस यस)\n[120s] AGENT: Fe 550D, JSW make, JSW Neo Steel, correct? (Fe 550D JSW मेक JSW न्यू स्टील करेक्ट?)\n[122s] CUSTOMER: Yes, yes. (यस यस)\n[123s] AGENT: Okay. For now, I'll take an inquiry in the system and let you know. And from the cement team, our madam named Soumya, I'll also tell her to connect with you. Okay? (ठीक है मैं फिलहाल के लिए सिस्टम में इंक्वायरी लेता हूं आपको बताता हूं और सीमेंट टीम से जो है हमारी मैडम सौम्या करके उनको भी बोलता हूं कनेक्ट करने आपको ओके?)\n[129s] CUSTOMER: Okay, okay. Just tell me the rate for both once, so what I'll do is, if possible, I'll place the order this week itself. (ठीक है ठीक है मुझे दोनों का एक बार रेट बता देना तो मैं क्या है की शायद पॉसिबल हो तो इसी हफ्ते डाल दूं आर्डर)\n[132s] AGENT: Not this week, sir. Right now, you will get a quotation from my end within an hour. You have to confirm that to me by evening and make the payment, only then will that price be valid. (इसी हफ्ते नहीं सर अभी अभी मैं आपको एक घंटे में कोटेशन आ जाएगा मेरे एंड से वो शाम तक मेरे को कन्फर्म करके पेमेंट करना है तब जाके वो प्राइस वैलिड रहेगी)\n[137s] CUSTOMER: Okay, okay. And sir, where are you speaking from? In Kutch? (ठीक है ठीक है और सर आप कहां से बात कर रहे हो कच्छ में?)\n[139s] AGENT: I am speaking from the Mumbai head office, sir. (मैं मैं मुंबई हेड ऑफिस से बात कर रहा हूं सर)\n[141s] CUSTOMER: Oh, okay, okay, okay. In Kutch, where are our depots located? (अच्छा अच्छा अच्छा अच्छा कच्छ में अपना डेपो कहां कहां पर है?)\n[143s] AGENT: Not in Kutch, sir. Ours is on the Ahmedabad side. Okay? Ahmedabad, Rajkot, on this side we have our warehouses, so we will get it done from there. (कच्छ में नहीं है सर हमारा अहमदाबाद साइड में रहता है ओके अहमदाबाद राजकोट ये साइड में हमारे वेयरहाउस है तो वहां से हम करवाएंगे)\n[149s] CUSTOMER: Oh, okay. Yes, okay, okay. Because you give me the rate, I'll do it. (अच्छा अच्छा हां ठीक है ठीक है क्योंकि मुझे आप रेट तो दो मैं करता हूं)\n[152s] AGENT: Okay. Alright sir. Thank you so much. (ओके ठीक है सर थैंक यू सो मच)\n[154s] CUSTOMER: Okay, thank you. (ओके थैंक यू)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 61, "connected": 1, "audio_notes": "clear: There is some minor background noise but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "61 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 8.0, "pitch_score_band": "green", "pitch_missed_steps": "[\"CL3 Discovery (5 Qs, woven naturally)\"]", "pitch_coaching_note": "You did a great job validating the customer's need, but missed asking key discovery questions about their total monthly usage and current suppliers, which could have unlocked a larger opportunity.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer initially inquired about a cement order from the portal. The agent, a steel specialist, correctly routed the cement query and pivoted to an upcoming steel requirement for 4.7 tons of 16mm TMT. The agent validated the requirement, discussed delivery logistics for the small quantity (bent vs. straight), and committed to sending a time-sensitive quote within the hour for the customer's new factory construction project.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your account was registered on our portal, sir. And with reference to your steel and cement requirement. I feel you have created a requirement for cement, correct?\", \"comment\": \"Agent correctly identified the customer's portal activity for cement before the call pivoted to steel.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"Okay, 4.7 ton basically... Where will the delivery be?... This grade will be 550D ही रहेगा ना?\", \"comment\": \"Agent successfully validated all 5 key fields: product/grade (16mm, 550D), quantity (4.7T), location (Bidada), and timeline (next week).\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, are you taking this for trading purposes or are you the end user for this? Is it your own project?\", \"comment\": \"Agent only asked about the end application and failed to ask about monthly tonnage, current brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"Right now, you will get a quotation from my end within an hour. You have to confirm that to me by evening and make the payment, only then will that price be valid.\", \"comment\": \"Agent committed to a 1-hour timeline for the quote and created urgency by linking price validity to same-day payment.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, I'll do one thing. You said 16 mm, four and a half tons, right?\", \"comment\": \"Agent remained focused on the customer's stated steel requirement and did not pitch other irrelevant products.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"You did a great job validating the customer's need, but missed asking key discovery questions about their total monthly usage and current suppliers, which could have unlocked a larger opportunity.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"send_price_will_think\", \"state\": \"handled\", \"evidence\": \"Then sir, send today's rate. If I get a confirmation, then I will confirm by this evening itself.\", \"response\": \"Right now, you will get a quotation from my end within an hour. You have to confirm that to me by evening and make the payment, only then will that price be valid.\"}], \"call_summary\": \"The customer initially inquired about a cement order from the portal. The agent, a steel specialist, correctly routed the cement query and pivoted to an upcoming steel requirement for 4.7 tons of 16mm TMT. The agent validated the requirement, discussed delivery logistics for the small quantity (bent vs. straight), and committed to sending a time-sensitive quote within the hour for the customer's new factory construction project.\"}", "error": null, "latency_ms": 48236, "input_tokens": 5474, "output_tokens": 915, "created_at": "2026-09-25 11:04:42", "sentiment": "positive", "sentiment_score": 0.324, "sentiment_confidence": "high", "pos": 26, "neg": 7, "lex_hits": 44, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.605, "agent_talk_sec": 81.4, "customer_talk_sec": 53.1, "dead_air_sec": 151.5, "longest_monologue_sec": 7.7, "agent_wpm": 381.1, "interruptions": 0, "agent_turns": 30, "customer_turns": 31, "discovery_qs": 26, "words_agent": 517, "words_customer": 300, "monologue_heavy": 0, "turns": [ { "ucid": "21112178910370061", "idx": 0, "speaker": "customer", "start_s": 1.98, "end_s": 2.4, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178910370061", "idx": 1, "speaker": "agent", "start_s": 2.7, "end_s": 3.06, "text_en": "Hello", "text_native": "हॅलो" }, { "ucid": "21112178910370061", "idx": 2, "speaker": "customer", "start_s": 3.48, "end_s": 3.8, "text_en": "Yes", "text_native": "हां जी" }, { "ucid": "21112178910370061", "idx": 3, "speaker": "agent", "start_s": 3.9, "end_s": 6.8, "text_en": "Mr. Mayank, good morning. This is Sudeep speaking from JSW One MSME.", "text_native": "मयंक जी भाई गुड मॉर्निंग सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से" }, { "ucid": "21112178910370061", "idx": 4, "speaker": "customer", "start_s": 7.08, "end_s": 8.08, "text_en": "Yes, yes, yes, tell me sir.", "text_native": "हां जी जी जी बताइए सर" }, { "ucid": "21112178910370061", "idx": 5, "speaker": "agent", "start_s": 8.2, "end_s": 13.6, "text_en": "Your account was registered on our portal, sir. And with reference to your steel and cement requirement. I feel you have created a requirement for cement, correct?", "text_native": "ये आपका अकाउंट रजिस्टर्ड हुआ था सर पोर्टल पर हमारे एंड विथ रेफरेंस विथ योर स्टील एंड सीमेंट रिक्वायरमेंट आपने आई फील तो सीमेंट की रिक्वायरमेंट बनाई है आपने करेक्ट?" }, { "ucid": "21112178910370061", "idx": 6, "speaker": "customer", "start_s": 13.8, "end_s": 14.5, "text_en": "Yes yes yes yes.", "text_native": "जी जी जी जी" }, { "ucid": "21112178910370061", "idx": 7, "speaker": "agent", "start_s": 14.7, "end_s": 16.5, "text_en": "Yes yes yes. So when are you planning to take this, sir?", "text_native": "यस यस यस तो कब प्लानिंग कर रहे हो सर इसको लेने का?" }, { "ucid": "21112178910370061", "idx": 8, "speaker": "customer", "start_s": 16.7, "end_s": 17.8, "text_en": "Sir, now, next week.", "text_native": "सर अभी अगले हफ्ते" }, { "ucid": "21112178910370061", "idx": 9, "speaker": "agent", "start_s": 18.0, "end_s": 23.0, "text_en": "Next week. Actually, what it is, sir, is that I look after the steel segment. We have a team for cement. There is a Soumya ma'am, she will check, sir. I will tell her now to connect a call with you.", "text_native": "अगले हफ्ते एक्चुअली क्या है सर मैं स्टील सेगमेंट देखता हूं वी हैव अ टीम ऑफ सीमेंट एक सौम्या मैम है वो चेक करेंगी सर मैं अब उनको बता देता हूं आपको कॉल कनेक्ट करने" }, { "ucid": "21112178910370061", "idx": 10, "speaker": "customer", "start_s": 23.1, "end_s": 25.4, "text_en": "Okay, I have a requirement for steel. By this evening, I will also put in for steel.", "text_native": "ठीक है मुझे मुझे स्टील की रिक्वायरमेंट है आज शाम तक मैं स्टील भी डालता हूं" }, { "ucid": "21112178910370061", "idx": 11, "speaker": "agent", "start_s": 25.7, "end_s": 26.1, "text_en": "Okay.", "text_native": "ओके" }, { "ucid": "21112178910370061", "idx": 12, "speaker": "customer", "start_s": 26.5, "end_s": 33.8, "text_en": "So what's happening is a new construction is going on, so for cement, at the initial stage, 350 bags are needed. After that, mine will keep increasing, and there's a need for steel too. The engineer will confirm to me now which steel is needed, so by evening, I will also put in for steel.", "text_native": "तो क्या है की अभी नया कंस्ट्रक्शन चल रहा है तो सीमेंट तो ये तो क्या है की इनिशियल स्टेज पे साढ़े तीन सौ बैग चाहिए उसके बाद मेरा इनक्रीस होता जाएगा और स्टील की भी है अभी इंजीनियर मुझे कन्फर्म करता है कौनसा स्टील चाहिए तो मैं शाम तक स्टील भी डालता हूं" }, { "ucid": "21112178910370061", "idx": 13, "speaker": "agent", "start_s": 34.5, "end_s": 37.6, "text_en": "Okay, I understood. So now you tell me, when is the steel requirement coming up for you, sir? In that same one week?", "text_native": "ठीक है समझ गया तो अभी आप मुझे ये बताओ स्टील का रिक्वायरमेंट कभी आने वाला है सर आपको वही एक हफ्ते में?" }, { "ucid": "21112178910370061", "idx": 14, "speaker": "customer", "start_s": 37.9, "end_s": 40.2, "text_en": "Yes, for steel, steel also, it will be done by next week, both are needed, both.", "text_native": "हां स्टील स्टील का भी अगले हफ्ते तक होगा हो जाएगा दोनों चाहिए दोनों" }, { "ucid": "21112178910370061", "idx": 15, "speaker": "agent", "start_s": 40.3, "end_s": 48.0, "text_en": "Look sir, I have WhatsApped you my number. Okay? You can save this number. And whenever you need to take steel immediately, like if you need it in two days, then you can connect with me two days before so that we can book the order and I can get the material dispatched to you in two-three days.", "text_native": "मैंने देखो सर आपको WhatsApp किया है मेरा नंबर ठीक है यू कैन सेव दिस नंबर और जब भी आपको स्टील मतलब इमीडिएट लेना हो ना जैसे की दो दिन में लेना है तो यू कैन कनेक्ट विथ मी टू डेज बिफोर सो दैट अपन आर्डर बुक करके दो-तीन दिन में मैं आपको डिस्पैच करवा दूंगा मटेरियल" }, { "ucid": "21112178910370061", "idx": 16, "speaker": "customer", "start_s": 48.1, "end_s": 50.4, "text_en": "Okay, and the rate and all this, can you send me the rate now? What is the rate?", "text_native": "ठीक है और रेट ये सब अब मुझे रेट भी डाल सकते हो क्या क्या रेट है?" }, { "ucid": "21112178910370061", "idx": 17, "speaker": "agent", "start_s": 50.6, "end_s": 51.4, "text_en": "What is your size, sir?", "text_native": "क्या साइज है सर आपका?" }, { "ucid": "21112178910370061", "idx": 18, "speaker": "customer", "start_s": 51.7, "end_s": 53.4, "text_en": "This, right now, 16 is needed, most probably.", "text_native": "ये अभी सोलह का चाहिए मोस्ट प्रोबेब्ली" }, { "ucid": "21112178910370061", "idx": 19, "speaker": "agent", "start_s": 53.8, "end_s": 55.0, "text_en": "In 16 mm, what was the quantity?", "text_native": "16 mm में कितना क्वांटिटी था?" }, { "ucid": "21112178910370061", "idx": 20, "speaker": "customer", "start_s": 55.4, "end_s": 58.4, "text_en": "Mine will be around three and three-quarters... around 4700 kg is needed.", "text_native": "मेरा जाएगा करीबन पौने चार चार हजार सात सौ केजी के आसपास चाहिए" }, { "ucid": "21112178910370061", "idx": 21, "speaker": "agent", "start_s": 58.8, "end_s": 59.9, "text_en": "Huh? Huh? I didn't understand.", "text_native": "हं हं नहीं समझा मुझे" }, { "ucid": "21112178910370061", "idx": 22, "speaker": "customer", "start_s": 60.3, "end_s": 61.0, "text_en": "4700 kg.", "text_native": "चार हजार सात सौ केजी" }, { "ucid": "21112178910370061", "idx": 23, "speaker": "agent", "start_s": 61.4, "end_s": 64.2, "text_en": "Okay, 4.7 ton basically. And do you need this TMT in straight form or bent form?", "text_native": "अच्छा 4.7 टन बेसिकली और ये स्ट्रेट फॉर्म में टीएमटी चाहिए की बेंट फॉर्म में चाहिए आपको?" }, { "ucid": "21112178910370061", "idx": 24, "speaker": "customer", "start_s": 64.5, "end_s": 65.6, "text_en": "In straight, straight form.", "text_native": "स्ट्रेट स्ट्रेट फॉर्म में" }, { "ucid": "21112178910370061", "idx": 25, "speaker": "agent", "start_s": 65.7, "end_s": 71.4, "text_en": "It won't be feasible in straight form, sir, because the truck, you see, is of 40 tons. And for four and a half tons, we won't arrange a 40-ton vehicle. I can give it to you in bent form, in a part truck load.", "text_native": "स्ट्रेट फॉर्म में फिजिबल नहीं होगा सर क्योंकि जो ट्रक रहता है ना वो फोर्टी टन्स का रहता है और साढ़े चार टन के लिए अपन फोर्टी टन्स की गाड़ी लगाएंगे नहीं मैं बेंट फॉर्म में आपको है ना पार्ट ट्रक लोड में दे सकता हूं" }, { "ucid": "21112178910370061", "idx": 26, "speaker": "customer", "start_s": 71.7, "end_s": 73.6, "text_en": "Okay, that will work. There's no problem with bent form either, actually.", "text_native": "अच्छा चलेगा बेंट फॉर्म में भी कोई दिक्कत नहीं है वैसे" }, { "ucid": "21112178910370061", "idx": 27, "speaker": "agent", "start_s": 73.9, "end_s": 81.4, "text_en": "Right? And another thing, the quotation given by me is valid only for today. If you compare that price after a week, you won't get that price. Right now, today, in steel, the scenario that's going on in the market, the price of steel is increasing every day, sir.", "text_native": "है ना और दूसरी चीज मेरी दी हुई कोटेशन वो आज के लिए ही वैलिड रहती है आप अगर एक हफ्ते बाद वो प्राइस कंपेयर करोगे तो वो प्राइस नहीं मिलेगी आपको अभी आज स्टील में अभी मार्केट में जो सिनेरियो चल रहा है ना एवरीडे प्राइस बढ़ रही है सर स्टील की" }, { "ucid": "21112178910370061", "idx": 28, "speaker": "customer", "start_s": 81.7, "end_s": 86.2, "text_en": "Okay. Alright. Then sir, send today's rate. If I get a confirmation, then I will confirm by this evening itself.", "text_native": "अच्छा ठीक है तो सर आज आज की तो रेट डाल दो अगर मैं एक बार कन्फर्म अगर हो जाता है तो मैं आज आज शाम तक ही कन्फर्म कर दूंगा" }, { "ucid": "21112178910370061", "idx": 29, "speaker": "agent", "start_s": 86.8, "end_s": 88.8, "text_en": "Okay, I'll do one thing. You said 16 mm, four and a half tons, right?", "text_native": "ठीक है मैं एक काम करता हूं आपने सोलह एमएम बताया साढ़े चार टन ना?" }, { "ucid": "21112178910370061", "idx": 30, "speaker": "customer", "start_s": 89.0, "end_s": 89.8, "text_en": "Hmm, four and a half tons.", "text_native": "हम्म साढ़े चार टन" }, { "ucid": "21112178910370061", "idx": 31, "speaker": "agent", "start_s": 90.6, "end_s": 91.4, "text_en": "Where will the delivery be?", "text_native": "डिलीवरी कहां पे रहेगी?" }, { "ucid": "21112178910370061", "idx": 32, "speaker": "customer", "start_s": 91.7, "end_s": 92.6, "text_en": "Yes, our Bidada.", "text_native": "हां ये अपना बिदड़ा" }, { "ucid": "21112178910370061", "idx": 33, "speaker": "agent", "start_s": 93.0, "end_s": 93.6, "text_en": "Where is this located?", "text_native": "कहां पे आया ये?" }, { "ucid": "21112178910370061", "idx": 34, "speaker": "customer", "start_s": 93.9, "end_s": 95.2, "text_en": "This is on the Mandvi-Mundra highway.", "text_native": "ये मांडवी-मुंद्रा हाईवे पे" }, { "ucid": "21112178910370061", "idx": 35, "speaker": "agent", "start_s": 95.8, "end_s": 97.2, "text_en": "Mundra highway. Are you saying Bidada?", "text_native": "मुंद्रा हाईवे ये बिदाड़ा बोल रहे हो क्या आप?" }, { "ucid": "21112178910370061", "idx": 36, "speaker": "customer", "start_s": 97.5, "end_s": 98.2, "text_en": "Yes, Bidada.", "text_native": "हां बिदाड़ा" }, { "ucid": "21112178910370061", "idx": 37, "speaker": "agent", "start_s": 98.3, "end_s": 100.6, "text_en": "Plot number 13, shop number one, Poonam Commercial. Correct?", "text_native": "प्लॉट नंबर थर्टीन शॉप नंबर वन पूनम कमर्शियल बराबर?" }, { "ucid": "21112178910370061", "idx": 38, "speaker": "customer", "start_s": 100.7, "end_s": 101.6, "text_en": "Yes yes yes.", "text_native": "यस यस यस" }, { "ucid": "21112178910370061", "idx": 39, "speaker": "agent", "start_s": 101.8, "end_s": 104.8, "text_en": "Sir, are you taking this for trading purposes or are you the end user for this? Is it your own project?", "text_native": "ये सर आप क्या ट्रेडिंग पर्पस से ले रहे हो की आप एंड यूजर हो इसके आपका खुद का प्रोजेक्ट है?" }, { "ucid": "21112178910370061", "idx": 40, "speaker": "customer", "start_s": 105.0, "end_s": 106.6, "text_en": "No, we are taking it for our own project.", "text_native": "नहीं अपना अपना खुद प्रोजेक्ट के लिए ले रहे हैं" }, { "ucid": "21112178910370061", "idx": 41, "speaker": "agent", "start_s": 106.8, "end_s": 108.0, "text_en": "What kind of project is this, sir? Residential, commercial?", "text_native": "कौनसा प्रोजेक्ट है सर ये रेसिडेंशियल कमर्शियल?" }, { "ucid": "21112178910370061", "idx": 42, "speaker": "customer", "start_s": 108.4, "end_s": 110.8, "text_en": "Commercial, it's our, this is, it's commercial, it's a factory building.", "text_native": "कमर्शियल अपना ये है कमर्शियल है फैक्ट्री बिल्डिंग है" }, { "ucid": "21112178910370061", "idx": 43, "speaker": "agent", "start_s": 111.2, "end_s": 111.9, "text_en": "Factory building?", "text_native": "फैक्ट्री बिल्डिंग?" }, { "ucid": "21112178910370061", "idx": 44, "speaker": "customer", "start_s": 112.2, "end_s": 112.6, "text_en": "Yes.", "text_native": "यस" }, { "ucid": "21112178910370061", "idx": 45, "speaker": "agent", "start_s": 113.2, "end_s": 115.4, "text_en": "It's your own factory, meaning, you want to renovate it, something like that?", "text_native": "आपकी खुद की फैक्ट्री है मतलब आप उसको रिनोवेट करना चाह रहे हो ऐसा कुछ?" }, { "ucid": "21112178910370061", "idx": 46, "speaker": "customer", "start_s": 115.6, "end_s": 117.2, "text_en": "Yes, yes, yes. No, we are building a new factory.", "text_native": "हां यस यस नहीं नई फैक्ट्री बना रहे हैं" }, { "ucid": "21112178910370061", "idx": 47, "speaker": "agent", "start_s": 117.8, "end_s": 119.4, "text_en": "Hmm. Okay. This grade will be 550D, right?", "text_native": "हम्म ठीक है ये ग्रेड 550D ही रहेगा ना?" }, { "ucid": "21112178910370061", "idx": 48, "speaker": "customer", "start_s": 119.6, "end_s": 120.0, "text_en": "Yes, yes.", "text_native": "यस यस" }, { "ucid": "21112178910370061", "idx": 49, "speaker": "agent", "start_s": 120.1, "end_s": 122.4, "text_en": "Fe 550D, JSW make, JSW Neo Steel, correct?", "text_native": "Fe 550D JSW मेक JSW न्यू स्टील करेक्ट?" }, { "ucid": "21112178910370061", "idx": 50, "speaker": "customer", "start_s": 122.5, "end_s": 123.0, "text_en": "Yes, yes.", "text_native": "यस यस" }, { "ucid": "21112178910370061", "idx": 51, "speaker": "agent", "start_s": 123.4, "end_s": 128.4, "text_en": "Okay. For now, I'll take an inquiry in the system and let you know. And from the cement team, our madam named Soumya, I'll also tell her to connect with you. Okay?", "text_native": "ठीक है मैं फिलहाल के लिए सिस्टम में इंक्वायरी लेता हूं आपको बताता हूं और सीमेंट टीम से जो है हमारी मैडम सौम्या करके उनको भी बोलता हूं कनेक्ट करने आपको ओके?" }, { "ucid": "21112178910370061", "idx": 52, "speaker": "customer", "start_s": 128.6, "end_s": 132.2, "text_en": "Okay, okay. Just tell me the rate for both once, so what I'll do is, if possible, I'll place the order this week itself.", "text_native": "ठीक है ठीक है मुझे दोनों का एक बार रेट बता देना तो मैं क्या है की शायद पॉसिबल हो तो इसी हफ्ते डाल दूं आर्डर" }, { "ucid": "21112178910370061", "idx": 53, "speaker": "agent", "start_s": 132.4, "end_s": 136.8, "text_en": "Not this week, sir. Right now, you will get a quotation from my end within an hour. You have to confirm that to me by evening and make the payment, only then will that price be valid.", "text_native": "इसी हफ्ते नहीं सर अभी अभी मैं आपको एक घंटे में कोटेशन आ जाएगा मेरे एंड से वो शाम तक मेरे को कन्फर्म करके पेमेंट करना है तब जाके वो प्राइस वैलिड रहेगी" }, { "ucid": "21112178910370061", "idx": 54, "speaker": "customer", "start_s": 137.2, "end_s": 139.0, "text_en": "Okay, okay. And sir, where are you speaking from? In Kutch?", "text_native": "ठीक है ठीक है और सर आप कहां से बात कर रहे हो कच्छ में?" }, { "ucid": "21112178910370061", "idx": 55, "speaker": "agent", "start_s": 139.1, "end_s": 140.8, "text_en": "I am speaking from the Mumbai head office, sir.", "text_native": "मैं मैं मुंबई हेड ऑफिस से बात कर रहा हूं सर" }, { "ucid": "21112178910370061", "idx": 56, "speaker": "customer", "start_s": 141.0, "end_s": 143.2, "text_en": "Oh, okay, okay, okay. In Kutch, where are our depots located?", "text_native": "अच्छा अच्छा अच्छा अच्छा कच्छ में अपना डेपो कहां कहां पर है?" }, { "ucid": "21112178910370061", "idx": 57, "speaker": "agent", "start_s": 143.4, "end_s": 148.2, "text_en": "Not in Kutch, sir. Ours is on the Ahmedabad side. Okay? Ahmedabad, Rajkot, on this side we have our warehouses, so we will get it done from there.", "text_native": "कच्छ में नहीं है सर हमारा अहमदाबाद साइड में रहता है ओके अहमदाबाद राजकोट ये साइड में हमारे वेयरहाउस है तो वहां से हम करवाएंगे" }, { "ucid": "21112178910370061", "idx": 58, "speaker": "customer", "start_s": 148.6, "end_s": 151.2, "text_en": "Oh, okay. Yes, okay, okay. Because you give me the rate, I'll do it.", "text_native": "अच्छा अच्छा हां ठीक है ठीक है क्योंकि मुझे आप रेट तो दो मैं करता हूं" }, { "ucid": "21112178910370061", "idx": 59, "speaker": "agent", "start_s": 151.8, "end_s": 153.4, "text_en": "Okay. Alright sir. Thank you so much.", "text_native": "ओके ठीक है सर थैंक यू सो मच" }, { "ucid": "21112178910370061", "idx": 60, "speaker": "customer", "start_s": 153.6, "end_s": 154.4, "text_en": "Okay, thank you.", "text_native": "ओके थैंक यू" } ], "steps": [ { "ucid": "21112178910370061", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Your account was registered on our portal, sir. And with reference to your steel and cement requirement. I feel you have created a requirement for cement, correct?", "comment": "Agent correctly identified the customer's portal activity for cement before the call pivoted to steel." }, { "ucid": "21112178910370061", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "full", "earned": 3.0, "questions_hit": 5, "evidence": "Okay, 4.7 ton basically... Where will the delivery be?... This grade will be 550D ही रहेगा ना?", "comment": "Agent successfully validated all 5 key fields: product/grade (16mm, 550D), quantity (4.7T), location (Bidada), and timeline (next week)." }, { "ucid": "21112178910370061", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Sir, are you taking this for trading purposes or are you the end user for this? Is it your own project?", "comment": "Agent only asked about the end application and failed to ask about monthly tonnage, current brands, or payment terms." }, { "ucid": "21112178910370061", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Right now, you will get a quotation from my end within an hour. You have to confirm that to me by evening and make the payment, only then will that price be valid.", "comment": "Agent committed to a 1-hour timeline for the quote and created urgency by linking price validity to same-day payment." }, { "ucid": "21112178910370061", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Okay, I'll do one thing. You said 16 mm, four and a half tons, right?", "comment": "Agent remained focused on the customer's stated steel requirement and did not pitch other irrelevant products." } ], "objections": [ { "ucid": "21112178910370061", "obj_type": "send_price_will_think", "state": "handled", "evidence": "Then sir, send today's rate. If I get a confirmation, then I will confirm by this evening itself.", "response": "Right now, you will get a quotation from my end within an hour. You have to confirm that to me by evening and make the payment, only then will that price be valid." } ], "missed_steps": [ "CL3 Discovery (5 Qs, woven naturally)" ], "objection_phrases_list": [] }