{
  "ucid": "21112178910117071",
  "call_date": "2026-09-11",
  "start_time": "2026-09-11 10:02:50",
  "end_time": "2026-09-11 10:05:52",
  "duration_sec": 182,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "",
  "agent": "soumya",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA05c3a5683ee65c3554c70824fea1fe96.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 280,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178910117071__DIA05c3a5683ee65c3554c70824fea1fe96.mp3",
  "audio_bytes": 476280,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 158.76,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes, tell me.   (जी बताइए।)\n[4s] AGENT: Sir, good morning. I am Soumya, calling from JSW One.   (सर गुड मॉर्निंग। मैं सौम्या बात कर रही जेएसडब्ल्यू वन से।)\n[7s] CUSTOMER: Yes.   (जी।)\n[8s] AGENT: Sir, yes, your enquiry had come for structural steel earlier. Meaning, you have already spoken to one of our agents from the sales team before.   (सर, हां आपकी इन्क्वायरी आई थी फॉर स्ट्रक्चरल स्टील अर्लियर। मतलब पहले आपकी एक एजेंट से बात हो चुकी है हमारी सेल्स टीम से।)\n[13s] CUSTOMER: This is the first time we are talking.   (वो पहली पहली बार बात है।)\n[15s] AGENT: Okay. Okay, so you have registered for the enquiry this time, right?   (अच्छा। अच्छा, ये आप इस बार आपने रजिस्टर किया है इन्क्वायरी के लिए ना?)\n[18s] CUSTOMER: Yes, yes.   (जी जी।)\n[19s] AGENT: What material do you buy, sir? You are a manufacturer, right?   (क्या मटेरियल खरीदते हैं सर आप? मैन्युफैक्चरर हैं ना?)\n[21s] CUSTOMER: Yes, I have actually set up a new manufacturing unit. So for that, I need 3 point uh .30 or .35 GP slit coils. You guys probably don't do slitting, right?   (जी, मैंने एक्चुअली में अभी एक नई मैन्युफैक्चरिंग यूनिट बनाई है। तो उसमें मेरे को ये चाहिए रहता है कि थ्री पॉइंट uh .30 या .35 की जीपी स्लिट कॉइल्स। स्लिटिंग तो आप लोग करते नहीं होंगे?)\n[30s] AGENT: We do slitting, sir. Coil slitting is available with us, it can be done.   (स्लिटिंग करते हैं सर। कॉइल स्लिटिंग मिलता है हमारे पास, हो जाता है।)\n[32s] CUSTOMER: Oh, coil slitting can also be done at your end?   (अच्छा कॉइल स्लिटिंग भी हो जाएगा आपके पास?)\n[34s] AGENT: Yes, yes, absolutely.   (हांजी हांजी, एकदम।)\n[36s] CUSTOMER: Meaning, I can get the completely finished material.   (मतलब पूरा ही फिनिश्ड माल मिल सकता है।)\n[37s] AGENT: 100%. So what are the dimensions?   (हंड्रेड परसेंट। तो क्या डायमेंशंस हैं?)\n[39s] CUSTOMER: What is the cost of slitting? Like, in slitting, I need that if the coil, let's say, is how many mm in total? It's 1200 mm. Then in that, I need slitting like 90 mm, 87 mm, 77, 74, 67.   (स्लिटिंग की क्या कॉस्ट होती है? जैसे स्लिटिंग में मुझे ये चाहिए कि कॉइल अगर मान लीजिए टोटल कितने एमएम की हो गई? बारह सौ एमएम की हो गई। तो उसमें नाइंटी एमएम, एटी सेवन एमएम, सेवेंटी सेवन, सेवेंटी फोर, सिक्सटी सेवन ऐसे करके स्लिटिंग चाहिए।)\n[49s] AGENT: Oh, you need different lengths of slit... width.   (ओह, अलग-अलग लेंथ का चाहिए आपको स्लिट विड्थ का।)\n[51s] CUSTOMER: Not length, yes, of width, I need different widths.   (नहीं लेंथ हां विड्थ का, अलग-अलग विड्थ का चाहिए।)\n[53s] AGENT: Understood. Okay.   (समझ गई। ओके।)\n[55s] AGENT: Hmm hmm hmm. Okay sir, will you do one thing? Your enquiry in detail, the slitting's, I mean, the width, along with the quantity, that and the site address, please send it to me on WhatsApp. I am sending you a communication on WhatsApp right now. So I will check the availability and the price. Where is it, sir? Where do you need the delivery?   (हम्म हम्म हम्म। ठीक है सर, आप एक काम करेंगे? आपका इन्क्वायरी जो है डिटेल में, जो स्लिटिंग की मतलब विड्थ है, उसके साथ जो क्वांटिटी है, वो और साइट एड्रेस भेज दीजिए मुझे WhatsApp पे। मैं आपको WhatsApp पे अभी कम्युनिकेशन भेज रही हूं। तो मैं चेक करती हूं अवेलेबिलिटी और प्राइस का क्या है। कहां है सर ये डिलीवरी कहां चाहिए आपको?)\n[1s] CUSTOMER: Delivery is needed in Kanpur. I mean, if we needed a quotation such that if slitting is not being done, then besides that, could I get a quotation for the mother coil, or else you can do it with slitting.   (डिलीवरी कानपुर में चाहिए। मतलब अगर हमें एक कोटेशन ऐसा चाहिए था कि स्लिटिंग अगर नहीं भी हो रही है, तो उसके अलावा मदर कॉइल की कोटेशन मिल जाती या फिर स्लिटिंग के साथ ही आप कर देना।)\n[8s] AGENT: By the way, what is your per ton... that... costing for it?   (वैसे पर टन की आपकी क्या वो है इसमें कॉस्टिंग उसकी?)\n[10s] AGENT: Then let's do this, I will first give you the price for one mother coil. Okay? Then if the cost of slitting is added, how much it will be additionally, I will give you an estimate for that.   (तो फिर ऐसे करते हैं, एक मदर कॉइल की मैं पहले आपको प्राइस दे दूंगी। ठीक है? तो फिर स्लिटिंग का अगर कॉस्ट ऐड होता है, एडिशनली कितना होगा, उसका मैं एस्टीमेट दे दूंगी आपको।)\n[15s] CUSTOMER: You are making this for .30, right?   (आप ये .30 का बना के दे रहे हो ना?)\n[18s] AGENT: Yes, correct.   (हां, करेक्ट।)\n[19s] CUSTOMER: Okay.   (ठीक है।)\n[20s] AGENT: Yes.   (जी।)\n[21s] CUSTOMER: I am sending it.   (मैं भेज रहा हूं।)\n[22s] AGENT: Send... you can send it on WhatsApp. I am sending you a communication on it. So it will be easy. Then I will forward it to my category team. I will confirm both the availability and the cost of slitting and let you know.   (भेज आप WhatsApp पे भेज देंगे। मैं आपको कम्युनिकेशन भेज रही हूं उसपे। तो इजी रहेगा। तो मैं फॉरवर्ड कर दूंगी अपनी कैटेगरी टीम को। अवेलेबिलिटी और स्लिटिंग का कॉस्ट दोनों मैं कन्फर्म करके आपको बता देती हूं।)\n[30s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[30s] AGENT: Yes sir. Thank you.   (जी सर। थैंक यू।)\n[32s] CUSTOMER: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: The conversation is clear, with some standard B2B sales call code-mixing of English technical terms into Hindi sentences.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (3% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You missed the opportunity for discovery. After confirming the customer is a new manufacturer, ask about their expected monthly requirement and what they look for in a supplier to better qualify them.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a new manufacturer in Kanpur, inquired about GP slit coils with very specific, multiple slit widths. The agent confirmed JSW's slitting capability and asked the customer to send the detailed requirements via WhatsApp. The call ended with the agent promising to revert with availability and a price for both the mother coil and the slitting service.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Okay, so you have registered for the enquiry this time, right?\", \"comment\": \"Agent correctly identified this was from a platform submission, even though she initially thought they had spoken before.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Where do you need the delivery?\", \"comment\": \"Agent confirmed product type, dimensions (width), and delivery location, but did not confirm quantity or timeline on the call.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"You are a manufacturer, right?\", \"comment\": \"Agent only confirmed the customer's end use (manufacturing) but failed to ask about monthly tonnage, current brands, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"evidence\": \"I will confirm both the availability and the cost of slitting and let you know.\", \"comment\": \"Agent committed to a clear next step: providing a price and availability check after the customer sends details on WhatsApp.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent remained focused on the customer's specific need for GP slit coils and did not pitch any irrelevant products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity for discovery. After confirming the customer is a new manufacturer, ask about their expected monthly requirement and what they look for in a supplier to better qualify them.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a new manufacturer in Kanpur, inquired about GP slit coils with very specific, multiple slit widths. The agent confirmed JSW's slitting capability and asked the customer to send the detailed requirements via WhatsApp. The call ended with the agent promising to revert with availability and a price for both the mother coil and the slitting service.\"}",
  "error": null,
  "latency_ms": 28057,
  "input_tokens": 4179,
  "output_tokens": 682,
  "created_at": "2026-09-25 11:04:38",
  "sentiment": "positive",
  "sentiment_score": 0.259,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 2,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.485,
  "agent_talk_sec": 36.7,
  "customer_talk_sec": 39.0,
  "dead_air_sec": 106.3,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 421.8,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 16,
  "discovery_qs": 9,
  "words_agent": 258,
  "words_customer": 168,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178910117071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.18,
      "end_s": 1.68,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910117071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.33,
      "end_s": 2.73,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178910117071",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.83,
      "text_en": "Yes, tell me.",
      "text_native": "जी बताइए।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.36,
      "end_s": 6.8,
      "text_en": "Sir, good morning. I am Soumya, calling from JSW One.",
      "text_native": "सर गुड मॉर्निंग। मैं सौम्या बात कर रही जेएसडब्ल्यू वन से।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.36,
      "end_s": 7.66,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.27,
      "end_s": 13.08,
      "text_en": "Sir, yes, your enquiry had come for structural steel earlier. Meaning, you have already spoken to one of our agents from the sales team before.",
      "text_native": "सर, हां आपकी इन्क्वायरी आई थी फॉर स्ट्रक्चरल स्टील अर्लियर। मतलब पहले आपकी एक एजेंट से बात हो चुकी है हमारी सेल्स टीम से।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.38,
      "end_s": 14.9,
      "text_en": "This is the first time we are talking.",
      "text_native": "वो पहली पहली बार बात है।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.0,
      "end_s": 17.7,
      "text_en": "Okay. Okay, so you have registered for the enquiry this time, right?",
      "text_native": "अच्छा। अच्छा, ये आप इस बार आपने रजिस्टर किया है इन्क्वायरी के लिए ना?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.94,
      "end_s": 18.44,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 9,
      "speaker": "agent",
      "start_s": 18.78,
      "end_s": 20.5,
      "text_en": "What material do you buy, sir? You are a manufacturer, right?",
      "text_native": "क्या मटेरियल खरीदते हैं सर आप? मैन्युफैक्चरर हैं ना?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.8,
      "end_s": 29.1,
      "text_en": "Yes, I have actually set up a new manufacturing unit. So for that, I need 3 point uh .30 or .35 GP slit coils. You guys probably don't do slitting, right?",
      "text_native": "जी, मैंने एक्चुअली में अभी एक नई मैन्युफैक्चरिंग यूनिट बनाई है। तो उसमें मेरे को ये चाहिए रहता है कि थ्री पॉइंट uh .30 या .35 की जीपी स्लिट कॉइल्स। स्लिटिंग तो आप लोग करते नहीं होंगे?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.5,
      "end_s": 31.7,
      "text_en": "We do slitting, sir. Coil slitting is available with us, it can be done.",
      "text_native": "स्लिटिंग करते हैं सर। कॉइल स्लिटिंग मिलता है हमारे पास, हो जाता है।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 12,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 33.4,
      "text_en": "Oh, coil slitting can also be done at your end?",
      "text_native": "अच्छा कॉइल स्लिटिंग भी हो जाएगा आपके पास?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 34.8,
      "text_en": "Yes, yes, absolutely.",
      "text_native": "हांजी हांजी, एकदम।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 14,
      "speaker": "customer",
      "start_s": 35.5,
      "end_s": 37.1,
      "text_en": "Meaning, I can get the completely finished material.",
      "text_native": "मतलब पूरा ही फिनिश्ड माल मिल सकता है।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 15,
      "speaker": "agent",
      "start_s": 37.2,
      "end_s": 38.6,
      "text_en": "100%. So what are the dimensions?",
      "text_native": "हंड्रेड परसेंट। तो क्या डायमेंशंस हैं?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 16,
      "speaker": "customer",
      "start_s": 38.9,
      "end_s": 48.8,
      "text_en": "What is the cost of slitting? Like, in slitting, I need that if the coil, let's say, is how many mm in total? It's 1200 mm. Then in that, I need slitting like 90 mm, 87 mm, 77, 74, 67.",
      "text_native": "स्लिटिंग की क्या कॉस्ट होती है? जैसे स्लिटिंग में मुझे ये चाहिए कि कॉइल अगर मान लीजिए टोटल कितने एमएम की हो गई? बारह सौ एमएम की हो गई। तो उसमें नाइंटी एमएम, एटी सेवन एमएम, सेवेंटी सेवन, सेवेंटी फोर, सिक्सटी सेवन ऐसे करके स्लिटिंग चाहिए।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 17,
      "speaker": "agent",
      "start_s": 49.1,
      "end_s": 51.0,
      "text_en": "Oh, you need different lengths of slit... width.",
      "text_native": "ओह, अलग-अलग लेंथ का चाहिए आपको स्लिट विड्थ का।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 18,
      "speaker": "customer",
      "start_s": 51.1,
      "end_s": 52.9,
      "text_en": "Not length, yes, of width, I need different widths.",
      "text_native": "नहीं लेंथ हां विड्थ का, अलग-अलग विड्थ का चाहिए।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 19,
      "speaker": "agent",
      "start_s": 53.3,
      "end_s": 54.0,
      "text_en": "Understood. Okay.",
      "text_native": "समझ गई। ओके।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 20,
      "speaker": "agent",
      "start_s": 55.4,
      "end_s": 1.4,
      "text_en": "Hmm hmm hmm. Okay sir, will you do one thing? Your enquiry in detail, the slitting's, I mean, the width, along with the quantity, that and the site address, please send it to me on WhatsApp. I am sending you a communication on WhatsApp right now. So I will check the availability and the price. Where is it, sir? Where do you need the delivery?",
      "text_native": "हम्म हम्म हम्म। ठीक है सर, आप एक काम करेंगे? आपका इन्क्वायरी जो है डिटेल में, जो स्लिटिंग की मतलब विड्थ है, उसके साथ जो क्वांटिटी है, वो और साइट एड्रेस भेज दीजिए मुझे WhatsApp पे। मैं आपको WhatsApp पे अभी कम्युनिकेशन भेज रही हूं। तो मैं चेक करती हूं अवेलेबिलिटी और प्राइस का क्या है। कहां है सर ये डिलीवरी कहां चाहिए आपको?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 21,
      "speaker": "customer",
      "start_s": 1.4,
      "end_s": 8.2,
      "text_en": "Delivery is needed in Kanpur. I mean, if we needed a quotation such that if slitting is not being done, then besides that, could I get a quotation for the mother coil, or else you can do it with slitting.",
      "text_native": "डिलीवरी कानपुर में चाहिए। मतलब अगर हमें एक कोटेशन ऐसा चाहिए था कि स्लिटिंग अगर नहीं भी हो रही है, तो उसके अलावा मदर कॉइल की कोटेशन मिल जाती या फिर स्लिटिंग के साथ ही आप कर देना।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 22,
      "speaker": "agent",
      "start_s": 8.2,
      "end_s": 10.4,
      "text_en": "By the way, what is your per ton... that... costing for it?",
      "text_native": "वैसे पर टन की आपकी क्या वो है इसमें कॉस्टिंग उसकी?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 23,
      "speaker": "agent",
      "start_s": 10.4,
      "end_s": 15.4,
      "text_en": "Then let's do this, I will first give you the price for one mother coil. Okay? Then if the cost of slitting is added, how much it will be additionally, I will give you an estimate for that.",
      "text_native": "तो फिर ऐसे करते हैं, एक मदर कॉइल की मैं पहले आपको प्राइस दे दूंगी। ठीक है? तो फिर स्लिटिंग का अगर कॉस्ट ऐड होता है, एडिशनली कितना होगा, उसका मैं एस्टीमेट दे दूंगी आपको।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 24,
      "speaker": "customer",
      "start_s": 15.4,
      "end_s": 17.3,
      "text_en": "You are making this for .30, right?",
      "text_native": "आप ये .30 का बना के दे रहे हो ना?"
    },
    {
      "ucid": "21112178910117071",
      "idx": 25,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 18.5,
      "text_en": "Yes, correct.",
      "text_native": "हां, करेक्ट।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 26,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 19.5,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 27,
      "speaker": "agent",
      "start_s": 19.8,
      "end_s": 20.0,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 28,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.3,
      "text_en": "I am sending it.",
      "text_native": "मैं भेज रहा हूं।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 29,
      "speaker": "agent",
      "start_s": 21.6,
      "end_s": 29.4,
      "text_en": "Send... you can send it on WhatsApp. I am sending you a communication on it. So it will be easy. Then I will forward it to my category team. I will confirm both the availability and the cost of slitting and let you know.",
      "text_native": "भेज आप WhatsApp पे भेज देंगे। मैं आपको कम्युनिकेशन भेज रही हूं उसपे। तो इजी रहेगा। तो मैं फॉरवर्ड कर दूंगी अपनी कैटेगरी टीम को। अवेलेबिलिटी और स्लिटिंग का कॉस्ट दोनों मैं कन्फर्म करके आपको बता देती हूं।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 30,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 30.2,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 31,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 31.8,
      "text_en": "Yes sir. Thank you.",
      "text_native": "जी सर। थैंक यू।"
    },
    {
      "ucid": "21112178910117071",
      "idx": 32,
      "speaker": "customer",
      "start_s": 32.1,
      "end_s": 33.8,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178910117071",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Okay, so you have registered for the enquiry this time, right?",
      "comment": "Agent correctly identified this was from a platform submission, even though she initially thought they had spoken before."
    },
    {
      "ucid": "21112178910117071",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 3,
      "evidence": "Where do you need the delivery?",
      "comment": "Agent confirmed product type, dimensions (width), and delivery location, but did not confirm quantity or timeline on the call."
    },
    {
      "ucid": "21112178910117071",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "You are a manufacturer, right?",
      "comment": "Agent only confirmed the customer's end use (manufacturing) but failed to ask about monthly tonnage, current brands, or payment terms."
    },
    {
      "ucid": "21112178910117071",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will confirm both the availability and the cost of slitting and let you know.",
      "comment": "Agent committed to a clear next step: providing a price and availability check after the customer sends details on WhatsApp."
    },
    {
      "ucid": "21112178910117071",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent remained focused on the customer's specific need for GP slit coils and did not pitch any irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}