{ "ucid": "21112178904200652", "call_date": "2026-09-10", "start_time": "2026-09-10 17:36:46", "end_time": "2026-09-10 17:42:44", "duration_sec": 358, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "General Enquiry", "agent": "Ronak Mehta", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA97802e03b929ebeab045290805db46d5.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 303, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178904200652__DIA97802e03b929ebeab045290805db46d5.mp3", "audio_bytes": 978048, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 326.016, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? (हॅलो?)\n[1s] AGENT: Hello Govind ji, good evening, this is Ronak Mehta speaking from JSW One. (हॅलो गोविंद जी, गुड इवनिंग, रोनक मेहता बात कर रहा हूं JSW One से।)\n[4s] CUSTOMER: JSW?\n[5s] AGENT: Yes, yes. From JSW One, I'm speaking from One. Sir, are you planning any material requirement for this month? In HR, in CR? (हांजी हांजी। JSW One से, One से बात कर रहा हूं। सर अभी कुछ मटेरियल में रिक्वायरमेंट का प्लान कर रहे हैं ये मंथ के लिए? HR में, CR में?)\n[10s] CUSTOMER: In HR... (HR में...)\n[11s] AGENT: Sheets or coils? (शीट्स या कॉइल्स?)\n[12s] CUSTOMER: No, I do have to, but what you... can I tell you tomorrow, sir? What my requirement is shaping up to be? (नहीं, करना तो है पर जो आप, मैं आपको कल बताऊं सर? क्या रिक्वायरमेंट मेरी बैठ रही है?)\n[15s] AGENT: Absolutely. And what do you make, sir? Steel Works is your registered name. (बिलकुल। और क्या क्या बनाते हैं सर आप अभी? स्टील वर्क्स तो आपका रजिस्टर्ड नाम है।)\n[18s] CUSTOMER: No sir, I only do trading. (नहीं सर, मैं ट्रेडिंग करता हूं सिर्फ।)\n[19s] AGENT: You do trading. Okay. And in which material, which make's goods do you generally take? (ट्रेडिंग करते हैं। ओके। और कौन सा मटेरियल में, आप कौन सा मेक का लेते हैं माल जनरली?)\n[23s] CUSTOMER: JSW.\n[24s] AGENT: And you don't take any other brand? Or just this JSW... (और कोई अदर ब्रांड का नहीं लेते हो? कि यही JSW...)\n[25s] CUSTOMER: No, AMNS works or JSW works. (नहीं, AMNS चलता है या फिर JSW चलता है।)\n[28s] AGENT: Okay. So... (ओके। तो...)\n[28s] CUSTOMER: Mostly, I, you know, like 70%, 70%, I use JSW only. (ज्यादातर मैं ना मतलब 70%, 70% है ना मैं JSW ही काम में लेता हूं।)\n[32s] AGENT: Okay. I see. Okay sir, you will get JSW's material. Okay? And apart from that, how many tons of procurement do you have on a monthly basis? (ओके। अच्छा। अच्छा सर, JSW का तो मिल ही जाएगा आपको माल। ओके? और बाकी कितना टन का प्रोक्योरमेंट रहता है आपका मंथली का वैसे?)\n[38s] CUSTOMER: Sir, there's nothing confirmed as such, you see. I've never even calculated it. (सर ऐसे तो कोई कन्फर्म तो है नहीं देखो। मैंने कभी हिसाब ही नहीं लगाया।)\n[41s] AGENT: I see. Because a long time ago, we could see a registration from you here. You had placed a requirement for 8 tons, but nothing could happen. This is around 2024 and 26, it's from this year, from February. (अच्छा। क्योंकि आपकी बहुत पहले ना, हमारे यहां पे दिख रही थी एक रजिस्ट्रेशन। आठ टन की आपने एक रिक्वायरमेंट आपने करी थी बट कुछ हो नहीं पाया था। ये लगभग 2024 और 26, ये साल की है, फरवरी की बात है।)\n[48s] CUSTOMER: No, I had... I had sent a requirement, but what happened was, I didn't get any, uh, response, you can assume that. (नहीं, मेरे पास, मैंने रिक्वायरमेंट भेजी थी तो मतलब उसमें क्या है, कोई मेरे को अह, रिस्पॉन्स नहीं मिल पाया था, आप ये मान के चलिए।)\n[52s] AGENT: Response, one second, let me check. (रिस्पॉन्स, एक सेकंड मैं देख लेता हूं।)\n[54s] CUSTOMER: I don't know what the reason was, what it wasn't, they couldn't clarify it to me. (पता नहीं क्या कारण से था, क्या नहीं था, उन्होंने मेरे को, मेरे को क्लियर नहीं कर पाए।)\n[57s] AGENT: I see. I can see here that at that time... (अच्छा। मुझे यहां पे दिख रहा है उस टाइम...)\n[58s] CUSTOMER: I don't take coil, I take sheet. (मैं कॉइल नहीं लेता हूं, मैं शीट लेता हूं।)\n[60s] AGENT: Yes, I can see it, this sheet, you... it's from last February, this year. Okay? A price of around 55,000 was given, but it seems nothing could happen at that price. It seems so. (हां, मुझे दिख रही है ये शीट आपने पिछले फरवरी की बात है ये साल की। ओके? कुछ 55,000 का भाव दिया था बट कुछ हो नहीं पाया था लगता है उस प्राइस में। ऐसा लग रहा है।)\n[65s] CUSTOMER: I don't know, the matter of price is separate, but whoever was there from your side before, (पता नहीं, मेरे को प्राइस का मैटर अलग है लेकिन मेरे को आपकी तरफ से जो भी थे पहले,)\n[68s] AGENT: Understood, okay. (अंडरस्टूड, ओके।)\n[69s] CUSTOMER: ...they couldn't properly clarify when I would... (उनका प्रॉपर क्लियर नहीं कर पाए कि मेरे को कब...)\n[71s] AGENT: I'll stay connected with you on WhatsApp. I'll ping you the number now, if there's anything, you can send it to me on that, okay? And send me your requirement tomorrow because right now, sir, the pricings are running a bit high in the market. (मैं आपको WhatsApp पे, मैं आपके WhatsApp पे कनेक्टेड रहता हूं। आपको नंबर अभी मैं पिंग करूंगा ना, कुछ भी रहता है आप मुझे उस पे भेज सकते हो, ओके? और मुझे कल आप अपनी रिक्वायरमेंट भेजिए क्योंकि अभी ना सर, प्राइसिंग्स थोड़े हाई चल रहे हैं मार्केट में।)\n[78s] CUSTOMER: What are its payment terms and conditions, sir? (इसका पेमेंट टर्म्स कंडीशन क्या रहता है सर?)\n[80s] AGENT: Sir, with JSW, the first transactions that happen, the first two initial ones, those are 100% advance, sir. (सर, आप JSW के साथ में पहले ट्रांजैक्शंस जो होते हैं, पहले दो इनिशियल, तो वो तो 100% एडवांस है सर।)\n[84s] CUSTOMER: Yes, yes. (हां हां।)\n[84s] AGENT: Okay? Later, if your purchase lines up, then we also plan a credit line further. We have our own finance team for that. (ओके? बाद में आपका परचेस अगर उस लाइन अप बैठ जाता है तो फिर आगे हम क्रेडिट लाइन भी प्लान करते हैं। उसकी हमारी फाइनेंस टीम खुद की टीम भी है उसकी।)\n[89s] CUSTOMER: No, okay, that's fine. But my thing is, after loading the goods in the vehicle, after billing, only then will we make the payment, right? Advance payment, huh? (नहीं, ओके, वो तो बात ठीक है। पर मेरा क्या है, गाड़ी में माल लोड करके, बिलिंग करके, जबी तो पेमेंट करेंगे? एडवांस पेमेंट, हैं?)\n[94s] AGENT: What that, sir, you get everything, everything, how it works is, you have the JSW One application. So you get everything in the system, the PI that is raised, photo of the material, I mean normally what the pre-M, our e-commerce platform, right? So you keep getting all PIs, mails, all details in a timely manner. Okay? As soon as you make the payment, we have an auto-product system. I will approve from here, you will get a confirmation immediately. (वो क्या, सर आपको सब चीजें ना, सब, कैसे होता है, JSW One का आपके पास एप्लीकेशन रहता है। तो आप से सब सिस्टम उसमें आपको PI जो रेज होता है ना, माल का फोटो, मतलब नॉर्मली जो प्री एम, द ई-कॉमर्स प्लेटफॉर्म है अपना, ठीक है? तो आपको सब टाइमली सब PI, मेल, सब डिटेल्स आपको मिलती रहती है। ओके? जैसे आपने पेमेंट कर दिया ना, तो ऑटो प्रोडक्ट का सिस्टम है हमारा। मैं यहां से अप्रूव करूंगा, आपको कन्फर्मेशन आएगी तुरंत ही।)\n[106s] CUSTOMER: Okay. (ठीक है।)\n[107s] AGENT: Okay? So the system is built like that, an in-built system. As soon as your payment lands, the information goes to the material supplier. In two to three days, if the material needs to be cut, packed, whatever it is, after doing that, you get an intimation. That's the system, sir, purely. (ओके? तो सिस्टम वैसा इन-बिल्ट सिस्टम बनाया हुआ है। जैसे आपका पेमेंट गिरता है ना, तो मटेरियल के पास इंफॉर्मेशन जाती है। दो से तीन दिन में वो मटेरियल अगर कट करके, पैक करके, जो भी रहेगा, वो करके आपको इंटिमेशन आ जाता है। वैसा सिस्टम है सर, प्योरली।)\n[115s] CUSTOMER: From where will your material be dispatched? (ये आपके मटेरियल कहां से डिस्पैच होगा?)\n[117s] AGENT: Right now, where is your location, sir? It's Jaipur, right? We have it in Jaipur, sir. (अभी ये आपका लोकेशन कहां पर है सर? जयपुर का है ना? जयपुर में है सर हमारा।)\n[119s] CUSTOMER: It's in Jaipur, right? (जयपुर में है ना?)\n[120s] AGENT: Yes sir. So you won't have to pay much freight either, not such heavy freight. So you'll get the material from Jaipur to Jaipur. (यस सर। तो आपको ज्यादा फ्रेट भी इतना, इतना हैवी फ्रेट भी नहीं लगेगा। तो जयपुर से जयपुर में मिल जाएगा आपको माल।)\n[124s] CUSTOMER: So, which place in Jaipur, sir? (तो जयपुर में कौन सी जगह सर?)\n[125s] AGENT: I will have to check that once, sir, the stockyard. (वो एक बार चेक करना पड़ेगा सर मुझे स्टॉकयार्ड।)\n[127s] CUSTOMER: Yes, yes. (हां हां।)\n[128s] AGENT: Yes. So... (यस। तो...)\n[129s] CUSTOMER: So you must have a cutter installed, right? Some in-house cutter? (तो आपने तो कटर लगा रखा होगा ना, कटर कोई इन-हाउस?)\n[130s] AGENT: Yes, yes, yes. You will, you will get CTL cuts, sir, coil to cut. (हां, यस यस। आपको, आपको CTL कट्स मिलेगा सर, कॉइल टू कट।)\n[132s] CUSTOMER: Okay, okay sir, okay. (ठीक, ठीक है सर, ठीक है।)\n[134s] AGENT: Yes. You will get coils also, you will get sheets also. So what do you deal in more? You must be dealing in sheets, right? (यस। कॉइल्स भी मिल जाएगी आपको, शीट भी मिल जाएगी आपको। तो आप ज्यादा किस में डील करते हैं? शीट्स में डील करते होंगे आप वैसे?)\n[137s] CUSTOMER: In sheets, I am in sheets. (शीट्स में, मैं शीट्स में।)\n[139s] AGENT: Understood. Okay. Send it, sir, send the requirement tomorrow. (अंडरस्टूड। ठीक है। भेजिए सर कल रिक्वायरमेंट भेजिए।)\n[140s] CUSTOMER: The thing with coil is, I have quite a few items, you know. From 0.50, I have CR that goes up to 2 mm. (कॉइल क्या है, मेरे पास आइटम काफी रहते हैं ना। 0.50 से लेके के CR मेरे पास 2 mm तक चलता है।)\n[145s] AGENT: You deal in CR as well, right sir? (CR में भी डील करते हैं ना सर?)\n[146s] CUSTOMER: I am doing in CR, and I am doing in HR as well. (CR में भी कर रहा हूं, HR में भी कर रहा हूं।)\n[148s] AGENT: Both, you will get both, you will get both. (दोनों, दोनों मिल जाएगा, दोनों मिल जाएगा।)\n[149s] CUSTOMER: And in HR, I will get, I mean, from 1.6 up to 25 mm. (और HR में मेरे पास मिलेगा मतलब 1.6 से लेके और 25 mm.)\n[152s] AGENT: Understood. Yes, so that's plates completely, up to 25 mm then. (समझ गया। हां तो प्लेट्स हो गई पूरी, वो तो 25 mm तक की तो फिर।)\n[155s] CUSTOMER: Yes, yes, yes, yes. (हां, जी जी जी।)\n[156s] AGENT: Understood. No sir, will give, you will get it. Just now, just now a customer's requirement came from Punjab, okay? So they have a requirement for a full 32 mm, 36 mm, up to 40 mm. (समझ गए। नहीं सर, दे दे, मिल जाएगा। अभी, अभी एक, अभी एक कस्टमर की रिक्वायरमेंट आई थी पंजाब से, ठीक है? तो उनको तो पूरी 32 mm, 36 mm, 40 mm तक की रिक्वायरमेंट है उनकी तो।)\n[161s] CUSTOMER: Okay. (ओके।)\n[162s] AGENT: Yes. So we will do that, sir, no problem. Send your requirement. Whatever you need to procure tomorrow on an on-spot basis, send that because, you know, in two days the pricings are increasing, by another two rupees. (हां। तो वो तो कर देंगे सर, कोई प्रॉब्लम नहीं है। आपकी रिक्वायरमेंट भेजिए। जो प्रोक्योर आपको जो करना है कल ऑन-स्पॉट बेसिस पे, तो वो भेजिए क्योंकि है ना दो दिन बाद प्राइसिंग्स बढ़ रही है, दो रुपया और।)\n[168s] CUSTOMER: Okay. (ठीक है।)\n[169s] AGENT: Okay? So... (ठीक है? तो...)\n[170s] CUSTOMER: I will contact you tomorrow on this same number. (मैं आपसे कल कॉन्टैक्ट करता हूं इसी नंबर पे।)\n[172s] AGENT: Yes. Yes. I will, no, I am pinging you, I am pinging you on WhatsApp. Contact me on that number. (यस। यस। मैं आपको नहीं, आपको पिंग कर रहा हूं मैं WhatsApp पे पिंग कर रहा हूं। वो नंबर पे आप कॉन्टैक्ट कीजिए मुझे।)\n[175s] CUSTOMER: Okay, okay sir, okay. (ठीक, ठीक है सर, ठीक है।)\n[176s] AGENT: I am sending my card as well. Thank you. (मैं अपना कार्ड भी भेज रहा हूं। थैंक यू।)\n[177s] CUSTOMER: Okay, okay. (ओके, ओके।)\n[178s] AGENT: Yes. (यस।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 68, "connected": 1, "audio_notes": "clear: There is some minor background noise on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "68 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 6.0, "pitch_score_band": "amber", "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL5 Qualify\"]", "pitch_coaching_note": "Lead your call with a strong price or availability hook within the first 30 seconds to give the customer a reason to engage, instead of opening with a generic requirement check.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "trader", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent connected with a lead who is a trader in Jaipur, not a manufacturer, and already uses JSW for 70% of his needs. The agent successfully discovered the customer's business model and material range. The customer deferred providing a specific requirement until the next day, and the agent handled a query on payment terms correctly, setting a clear next step for the customer to send his requirements via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Govind ji, good evening, this is Ronak Mehta speaking from JSW One.\", \"comment\": \"Agent greeted, used the customer's name, and identified himself and JSW One, and respected the customer's request to connect the next day.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent opened with a generic question ('are you planning any material requirement?') instead of leading with a compelling price or availability hook.\"}, {\"step_id\": \"SL3\", \"result\": \"full\", \"questions_hit\": 5, \"evidence\": \"And what do you make, sir? ... which make's goods do you generally take? ... how many tons of procurement do you have on a monthly basis?\", \"comment\": \"Agent successfully discovered the customer is a trader, their current brands (JSW, AMNS), JSW share (70%), and monthly tonnage (variable), and payment terms were also discussed, covering 5 of 6 key areas.\"}, {\"step_id\": \"SL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"We have it in Jaipur, sir... So you won't have to pay much freight either, not such heavy freight.\", \"comment\": \"Agent pitched the local Jaipur stockyard and reduced freight cost, which is a relevant USP for a local trader.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Although a requirement was confirmed to exist, the agent did not capture any specific details (grade, thickness, qty), accepting the customer's deferral to the next day without probing further.\"}, {\"step_id\": \"SL6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I am pinging you on WhatsApp. Contact me on that number.\", \"comment\": \"Agent established a clear, committed next step for the customer to send his requirement via WhatsApp the next day.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"Lead your call with a strong price or availability hook within the first 30 seconds to give the customer a reason to engage, instead of opening with a generic requirement check.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"credit\", \"state\": \"handled\", \"evidence\": \"What are its payment terms and conditions, sir?\", \"response\": \"Sir, with JSW, the first transactions that happen, the first two initial ones, those are 100% advance, sir.\"}], \"call_summary\": \"The agent connected with a lead who is a trader in Jaipur, not a manufacturer, and already uses JSW for 70% of his needs. The agent successfully discovered the customer's business model and material range. The customer deferred providing a specific requirement until the next day, and the agent handled a query on payment terms correctly, setting a clear next step for the customer to send his requirements via WhatsApp.\"}", "error": null, "latency_ms": 41494, "input_tokens": 6021, "output_tokens": 946, "created_at": "2026-09-25 11:05:55", "sentiment": "positive", "sentiment_score": 0.18, "sentiment_confidence": "high", "pos": 9, "neg": 4, "lex_hits": 28, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.654, "agent_talk_sec": 110.0, "customer_talk_sec": 58.2, "dead_air_sec": 189.8, "longest_monologue_sec": 11.6, "agent_wpm": 357.8, "interruptions": 0, "agent_turns": 34, "customer_turns": 34, "discovery_qs": 21, "words_agent": 656, "words_customer": 286, "monologue_heavy": 0, "turns": [ { "ucid": "21112178904200652", "idx": 0, "speaker": "customer", "start_s": 0.21, "end_s": 0.61, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178904200652", "idx": 1, "speaker": "agent", "start_s": 1.1, "end_s": 4.0, "text_en": "Hello Govind ji, good evening, this is Ronak Mehta speaking from JSW One.", "text_native": "हॅलो गोविंद जी, गुड इवनिंग, रोनक मेहता बात कर रहा हूं JSW One से।" }, { "ucid": "21112178904200652", "idx": 2, "speaker": "customer", "start_s": 4.26, "end_s": 4.7, "text_en": "JSW?", "text_native": "JSW?" }, { "ucid": "21112178904200652", "idx": 3, "speaker": "agent", "start_s": 4.96, "end_s": 9.5, "text_en": "Yes, yes. From JSW One, I'm speaking from One. Sir, are you planning any material requirement for this month? In HR, in CR?", "text_native": "हांजी हांजी। JSW One से, One से बात कर रहा हूं। सर अभी कुछ मटेरियल में रिक्वायरमेंट का प्लान कर रहे हैं ये मंथ के लिए? HR में, CR में?" }, { "ucid": "21112178904200652", "idx": 4, "speaker": "customer", "start_s": 9.8, "end_s": 10.28, "text_en": "In HR...", "text_native": "HR में..." }, { "ucid": "21112178904200652", "idx": 5, "speaker": "agent", "start_s": 10.7, "end_s": 11.48, "text_en": "Sheets or coils?", "text_native": "शीट्स या कॉइल्स?" }, { "ucid": "21112178904200652", "idx": 6, "speaker": "customer", "start_s": 11.98, "end_s": 15.2, "text_en": "No, I do have to, but what you... can I tell you tomorrow, sir? What my requirement is shaping up to be?", "text_native": "नहीं, करना तो है पर जो आप, मैं आपको कल बताऊं सर? क्या रिक्वायरमेंट मेरी बैठ रही है?" }, { "ucid": "21112178904200652", "idx": 7, "speaker": "agent", "start_s": 15.2, "end_s": 17.98, "text_en": "Absolutely. And what do you make, sir? Steel Works is your registered name.", "text_native": "बिलकुल। और क्या क्या बनाते हैं सर आप अभी? स्टील वर्क्स तो आपका रजिस्टर्ड नाम है।" }, { "ucid": "21112178904200652", "idx": 8, "speaker": "customer", "start_s": 18.08, "end_s": 19.4, "text_en": "No sir, I only do trading.", "text_native": "नहीं सर, मैं ट्रेडिंग करता हूं सिर्फ।" }, { "ucid": "21112178904200652", "idx": 9, "speaker": "agent", "start_s": 19.4, "end_s": 22.6, "text_en": "You do trading. Okay. And in which material, which make's goods do you generally take?", "text_native": "ट्रेडिंग करते हैं। ओके। और कौन सा मटेरियल में, आप कौन सा मेक का लेते हैं माल जनरली?" }, { "ucid": "21112178904200652", "idx": 10, "speaker": "customer", "start_s": 22.6, "end_s": 23.28, "text_en": "JSW.", "text_native": "JSW." }, { "ucid": "21112178904200652", "idx": 11, "speaker": "agent", "start_s": 23.7, "end_s": 25.4, "text_en": "And you don't take any other brand? Or just this JSW...", "text_native": "और कोई अदर ब्रांड का नहीं लेते हो? कि यही JSW..." }, { "ucid": "21112178904200652", "idx": 12, "speaker": "customer", "start_s": 25.4, "end_s": 27.4, "text_en": "No, AMNS works or JSW works.", "text_native": "नहीं, AMNS चलता है या फिर JSW चलता है।" }, { "ucid": "21112178904200652", "idx": 13, "speaker": "agent", "start_s": 27.7, "end_s": 28.2, "text_en": "Okay. So...", "text_native": "ओके। तो..." }, { "ucid": "21112178904200652", "idx": 14, "speaker": "customer", "start_s": 28.2, "end_s": 32.0, "text_en": "Mostly, I, you know, like 70%, 70%, I use JSW only.", "text_native": "ज्यादातर मैं ना मतलब 70%, 70% है ना मैं JSW ही काम में लेता हूं।" }, { "ucid": "21112178904200652", "idx": 15, "speaker": "agent", "start_s": 32.0, "end_s": 37.4, "text_en": "Okay. I see. Okay sir, you will get JSW's material. Okay? And apart from that, how many tons of procurement do you have on a monthly basis?", "text_native": "ओके। अच्छा। अच्छा सर, JSW का तो मिल ही जाएगा आपको माल। ओके? और बाकी कितना टन का प्रोक्योरमेंट रहता है आपका मंथली का वैसे?" }, { "ucid": "21112178904200652", "idx": 16, "speaker": "customer", "start_s": 37.8, "end_s": 40.8, "text_en": "Sir, there's nothing confirmed as such, you see. I've never even calculated it.", "text_native": "सर ऐसे तो कोई कन्फर्म तो है नहीं देखो। मैंने कभी हिसाब ही नहीं लगाया।" }, { "ucid": "21112178904200652", "idx": 17, "speaker": "agent", "start_s": 41.2, "end_s": 47.8, "text_en": "I see. Because a long time ago, we could see a registration from you here. You had placed a requirement for 8 tons, but nothing could happen. This is around 2024 and 26, it's from this year, from February.", "text_native": "अच्छा। क्योंकि आपकी बहुत पहले ना, हमारे यहां पे दिख रही थी एक रजिस्ट्रेशन। आठ टन की आपने एक रिक्वायरमेंट आपने करी थी बट कुछ हो नहीं पाया था। ये लगभग 2024 और 26, ये साल की है, फरवरी की बात है।" }, { "ucid": "21112178904200652", "idx": 18, "speaker": "customer", "start_s": 47.8, "end_s": 52.4, "text_en": "No, I had... I had sent a requirement, but what happened was, I didn't get any, uh, response, you can assume that.", "text_native": "नहीं, मेरे पास, मैंने रिक्वायरमेंट भेजी थी तो मतलब उसमें क्या है, कोई मेरे को अह, रिस्पॉन्स नहीं मिल पाया था, आप ये मान के चलिए।" }, { "ucid": "21112178904200652", "idx": 19, "speaker": "agent", "start_s": 52.4, "end_s": 54.0, "text_en": "Response, one second, let me check.", "text_native": "रिस्पॉन्स, एक सेकंड मैं देख लेता हूं।" }, { "ucid": "21112178904200652", "idx": 20, "speaker": "customer", "start_s": 54.0, "end_s": 57.0, "text_en": "I don't know what the reason was, what it wasn't, they couldn't clarify it to me.", "text_native": "पता नहीं क्या कारण से था, क्या नहीं था, उन्होंने मेरे को, मेरे को क्लियर नहीं कर पाए।" }, { "ucid": "21112178904200652", "idx": 21, "speaker": "agent", "start_s": 57.3, "end_s": 58.4, "text_en": "I see. I can see here that at that time...", "text_native": "अच्छा। मुझे यहां पे दिख रहा है उस टाइम..." }, { "ucid": "21112178904200652", "idx": 22, "speaker": "customer", "start_s": 58.4, "end_s": 60.2, "text_en": "I don't take coil, I take sheet.", "text_native": "मैं कॉइल नहीं लेता हूं, मैं शीट लेता हूं।" }, { "ucid": "21112178904200652", "idx": 23, "speaker": "agent", "start_s": 60.2, "end_s": 65.4, "text_en": "Yes, I can see it, this sheet, you... it's from last February, this year. Okay? A price of around 55,000 was given, but it seems nothing could happen at that price. It seems so.", "text_native": "हां, मुझे दिख रही है ये शीट आपने पिछले फरवरी की बात है ये साल की। ओके? कुछ 55,000 का भाव दिया था बट कुछ हो नहीं पाया था लगता है उस प्राइस में। ऐसा लग रहा है।" }, { "ucid": "21112178904200652", "idx": 24, "speaker": "customer", "start_s": 65.4, "end_s": 68.4, "text_en": "I don't know, the matter of price is separate, but whoever was there from your side before,", "text_native": "पता नहीं, मेरे को प्राइस का मैटर अलग है लेकिन मेरे को आपकी तरफ से जो भी थे पहले," }, { "ucid": "21112178904200652", "idx": 25, "speaker": "agent", "start_s": 68.4, "end_s": 68.9, "text_en": "Understood, okay.", "text_native": "अंडरस्टूड, ओके।" }, { "ucid": "21112178904200652", "idx": 26, "speaker": "customer", "start_s": 69.0, "end_s": 70.6, "text_en": "...they couldn't properly clarify when I would...", "text_native": "उनका प्रॉपर क्लियर नहीं कर पाए कि मेरे को कब..." }, { "ucid": "21112178904200652", "idx": 27, "speaker": "agent", "start_s": 70.6, "end_s": 78.4, "text_en": "I'll stay connected with you on WhatsApp. I'll ping you the number now, if there's anything, you can send it to me on that, okay? And send me your requirement tomorrow because right now, sir, the pricings are running a bit high in the market.", "text_native": "मैं आपको WhatsApp पे, मैं आपके WhatsApp पे कनेक्टेड रहता हूं। आपको नंबर अभी मैं पिंग करूंगा ना, कुछ भी रहता है आप मुझे उस पे भेज सकते हो, ओके? और मुझे कल आप अपनी रिक्वायरमेंट भेजिए क्योंकि अभी ना सर, प्राइसिंग्स थोड़े हाई चल रहे हैं मार्केट में।" }, { "ucid": "21112178904200652", "idx": 28, "speaker": "customer", "start_s": 78.4, "end_s": 80.0, "text_en": "What are its payment terms and conditions, sir?", "text_native": "इसका पेमेंट टर्म्स कंडीशन क्या रहता है सर?" }, { "ucid": "21112178904200652", "idx": 29, "speaker": "agent", "start_s": 80.0, "end_s": 83.4, "text_en": "Sir, with JSW, the first transactions that happen, the first two initial ones, those are 100% advance, sir.", "text_native": "सर, आप JSW के साथ में पहले ट्रांजैक्शंस जो होते हैं, पहले दो इनिशियल, तो वो तो 100% एडवांस है सर।" }, { "ucid": "21112178904200652", "idx": 30, "speaker": "customer", "start_s": 83.7, "end_s": 84.2, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178904200652", "idx": 31, "speaker": "agent", "start_s": 84.4, "end_s": 89.4, "text_en": "Okay? Later, if your purchase lines up, then we also plan a credit line further. We have our own finance team for that.", "text_native": "ओके? बाद में आपका परचेस अगर उस लाइन अप बैठ जाता है तो फिर आगे हम क्रेडिट लाइन भी प्लान करते हैं। उसकी हमारी फाइनेंस टीम खुद की टीम भी है उसकी।" }, { "ucid": "21112178904200652", "idx": 32, "speaker": "customer", "start_s": 89.4, "end_s": 94.4, "text_en": "No, okay, that's fine. But my thing is, after loading the goods in the vehicle, after billing, only then will we make the payment, right? Advance payment, huh?", "text_native": "नहीं, ओके, वो तो बात ठीक है। पर मेरा क्या है, गाड़ी में माल लोड करके, बिलिंग करके, जबी तो पेमेंट करेंगे? एडवांस पेमेंट, हैं?" }, { "ucid": "21112178904200652", "idx": 33, "speaker": "agent", "start_s": 94.4, "end_s": 106.0, "text_en": "What that, sir, you get everything, everything, how it works is, you have the JSW One application. So you get everything in the system, the PI that is raised, photo of the material, I mean normally what the pre-M, our e-commerce platform, right? So you keep getting all PIs, mails, all details in a timely manner. Okay? As soon as you make the payment, we have an auto-product system. I will approve from here, you will get a confirmation immediately.", "text_native": "वो क्या, सर आपको सब चीजें ना, सब, कैसे होता है, JSW One का आपके पास एप्लीकेशन रहता है। तो आप से सब सिस्टम उसमें आपको PI जो रेज होता है ना, माल का फोटो, मतलब नॉर्मली जो प्री एम, द ई-कॉमर्स प्लेटफॉर्म है अपना, ठीक है? तो आपको सब टाइमली सब PI, मेल, सब डिटेल्स आपको मिलती रहती है। ओके? जैसे आपने पेमेंट कर दिया ना, तो ऑटो प्रोडक्ट का सिस्टम है हमारा। मैं यहां से अप्रूव करूंगा, आपको कन्फर्मेशन आएगी तुरंत ही।" }, { "ucid": "21112178904200652", "idx": 34, "speaker": "customer", "start_s": 106.0, "end_s": 106.4, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178904200652", "idx": 35, "speaker": "agent", "start_s": 106.6, "end_s": 114.8, "text_en": "Okay? So the system is built like that, an in-built system. As soon as your payment lands, the information goes to the material supplier. In two to three days, if the material needs to be cut, packed, whatever it is, after doing that, you get an intimation. That's the system, sir, purely.", "text_native": "ओके? तो सिस्टम वैसा इन-बिल्ट सिस्टम बनाया हुआ है। जैसे आपका पेमेंट गिरता है ना, तो मटेरियल के पास इंफॉर्मेशन जाती है। दो से तीन दिन में वो मटेरियल अगर कट करके, पैक करके, जो भी रहेगा, वो करके आपको इंटिमेशन आ जाता है। वैसा सिस्टम है सर, प्योरली।" }, { "ucid": "21112178904200652", "idx": 36, "speaker": "customer", "start_s": 115.0, "end_s": 116.4, "text_en": "From where will your material be dispatched?", "text_native": "ये आपके मटेरियल कहां से डिस्पैच होगा?" }, { "ucid": "21112178904200652", "idx": 37, "speaker": "agent", "start_s": 116.8, "end_s": 119.4, "text_en": "Right now, where is your location, sir? It's Jaipur, right? We have it in Jaipur, sir.", "text_native": "अभी ये आपका लोकेशन कहां पर है सर? जयपुर का है ना? जयपुर में है सर हमारा।" }, { "ucid": "21112178904200652", "idx": 38, "speaker": "customer", "start_s": 119.4, "end_s": 120.0, "text_en": "It's in Jaipur, right?", "text_native": "जयपुर में है ना?" }, { "ucid": "21112178904200652", "idx": 39, "speaker": "agent", "start_s": 120.4, "end_s": 124.0, "text_en": "Yes sir. So you won't have to pay much freight either, not such heavy freight. So you'll get the material from Jaipur to Jaipur.", "text_native": "यस सर। तो आपको ज्यादा फ्रेट भी इतना, इतना हैवी फ्रेट भी नहीं लगेगा। तो जयपुर से जयपुर में मिल जाएगा आपको माल।" }, { "ucid": "21112178904200652", "idx": 40, "speaker": "customer", "start_s": 124.0, "end_s": 125.2, "text_en": "So, which place in Jaipur, sir?", "text_native": "तो जयपुर में कौन सी जगह सर?" }, { "ucid": "21112178904200652", "idx": 41, "speaker": "agent", "start_s": 125.4, "end_s": 127.0, "text_en": "I will have to check that once, sir, the stockyard.", "text_native": "वो एक बार चेक करना पड़ेगा सर मुझे स्टॉकयार्ड।" }, { "ucid": "21112178904200652", "idx": 42, "speaker": "customer", "start_s": 127.4, "end_s": 127.8, "text_en": "Yes, yes.", "text_native": "हां हां।" }, { "ucid": "21112178904200652", "idx": 43, "speaker": "agent", "start_s": 128.2, "end_s": 128.6, "text_en": "Yes. So...", "text_native": "यस। तो..." }, { "ucid": "21112178904200652", "idx": 44, "speaker": "customer", "start_s": 128.6, "end_s": 130.2, "text_en": "So you must have a cutter installed, right? Some in-house cutter?", "text_native": "तो आपने तो कटर लगा रखा होगा ना, कटर कोई इन-हाउस?" }, { "ucid": "21112178904200652", "idx": 45, "speaker": "agent", "start_s": 130.2, "end_s": 132.4, "text_en": "Yes, yes, yes. You will, you will get CTL cuts, sir, coil to cut.", "text_native": "हां, यस यस। आपको, आपको CTL कट्स मिलेगा सर, कॉइल टू कट।" }, { "ucid": "21112178904200652", "idx": 46, "speaker": "customer", "start_s": 132.4, "end_s": 133.4, "text_en": "Okay, okay sir, okay.", "text_native": "ठीक, ठीक है सर, ठीक है।" }, { "ucid": "21112178904200652", "idx": 47, "speaker": "agent", "start_s": 133.6, "end_s": 137.2, "text_en": "Yes. You will get coils also, you will get sheets also. So what do you deal in more? You must be dealing in sheets, right?", "text_native": "यस। कॉइल्स भी मिल जाएगी आपको, शीट भी मिल जाएगी आपको। तो आप ज्यादा किस में डील करते हैं? शीट्स में डील करते होंगे आप वैसे?" }, { "ucid": "21112178904200652", "idx": 48, "speaker": "customer", "start_s": 137.2, "end_s": 138.2, "text_en": "In sheets, I am in sheets.", "text_native": "शीट्स में, मैं शीट्स में।" }, { "ucid": "21112178904200652", "idx": 49, "speaker": "agent", "start_s": 138.6, "end_s": 140.2, "text_en": "Understood. Okay. Send it, sir, send the requirement tomorrow.", "text_native": "अंडरस्टूड। ठीक है। भेजिए सर कल रिक्वायरमेंट भेजिए।" }, { "ucid": "21112178904200652", "idx": 50, "speaker": "customer", "start_s": 140.2, "end_s": 144.8, "text_en": "The thing with coil is, I have quite a few items, you know. From 0.50, I have CR that goes up to 2 mm.", "text_native": "कॉइल क्या है, मेरे पास आइटम काफी रहते हैं ना। 0.50 से लेके के CR मेरे पास 2 mm तक चलता है।" }, { "ucid": "21112178904200652", "idx": 51, "speaker": "agent", "start_s": 145.2, "end_s": 146.2, "text_en": "You deal in CR as well, right sir?", "text_native": "CR में भी डील करते हैं ना सर?" }, { "ucid": "21112178904200652", "idx": 52, "speaker": "customer", "start_s": 146.2, "end_s": 147.8, "text_en": "I am doing in CR, and I am doing in HR as well.", "text_native": "CR में भी कर रहा हूं, HR में भी कर रहा हूं।" }, { "ucid": "21112178904200652", "idx": 53, "speaker": "agent", "start_s": 147.8, "end_s": 149.0, "text_en": "Both, you will get both, you will get both.", "text_native": "दोनों, दोनों मिल जाएगा, दोनों मिल जाएगा।" }, { "ucid": "21112178904200652", "idx": 54, "speaker": "customer", "start_s": 149.0, "end_s": 152.2, "text_en": "And in HR, I will get, I mean, from 1.6 up to 25 mm.", "text_native": "और HR में मेरे पास मिलेगा मतलब 1.6 से लेके और 25 mm." }, { "ucid": "21112178904200652", "idx": 55, "speaker": "agent", "start_s": 152.4, "end_s": 154.8, "text_en": "Understood. Yes, so that's plates completely, up to 25 mm then.", "text_native": "समझ गया। हां तो प्लेट्स हो गई पूरी, वो तो 25 mm तक की तो फिर।" }, { "ucid": "21112178904200652", "idx": 56, "speaker": "customer", "start_s": 154.8, "end_s": 155.6, "text_en": "Yes, yes, yes, yes.", "text_native": "हां, जी जी जी।" }, { "ucid": "21112178904200652", "idx": 57, "speaker": "agent", "start_s": 156.0, "end_s": 161.4, "text_en": "Understood. No sir, will give, you will get it. Just now, just now a customer's requirement came from Punjab, okay? So they have a requirement for a full 32 mm, 36 mm, up to 40 mm.", "text_native": "समझ गए। नहीं सर, दे दे, मिल जाएगा। अभी, अभी एक, अभी एक कस्टमर की रिक्वायरमेंट आई थी पंजाब से, ठीक है? तो उनको तो पूरी 32 mm, 36 mm, 40 mm तक की रिक्वायरमेंट है उनकी तो।" }, { "ucid": "21112178904200652", "idx": 58, "speaker": "customer", "start_s": 161.4, "end_s": 161.8, "text_en": "Okay.", "text_native": "ओके।" }, { "ucid": "21112178904200652", "idx": 59, "speaker": "agent", "start_s": 162.4, "end_s": 168.4, "text_en": "Yes. So we will do that, sir, no problem. Send your requirement. Whatever you need to procure tomorrow on an on-spot basis, send that because, you know, in two days the pricings are increasing, by another two rupees.", "text_native": "हां। तो वो तो कर देंगे सर, कोई प्रॉब्लम नहीं है। आपकी रिक्वायरमेंट भेजिए। जो प्रोक्योर आपको जो करना है कल ऑन-स्पॉट बेसिस पे, तो वो भेजिए क्योंकि है ना दो दिन बाद प्राइसिंग्स बढ़ रही है, दो रुपया और।" }, { "ucid": "21112178904200652", "idx": 60, "speaker": "customer", "start_s": 168.4, "end_s": 168.8, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178904200652", "idx": 61, "speaker": "agent", "start_s": 169.2, "end_s": 169.8, "text_en": "Okay? So...", "text_native": "ठीक है? तो..." }, { "ucid": "21112178904200652", "idx": 62, "speaker": "customer", "start_s": 169.8, "end_s": 171.4, "text_en": "I will contact you tomorrow on this same number.", "text_native": "मैं आपसे कल कॉन्टैक्ट करता हूं इसी नंबर पे।" }, { "ucid": "21112178904200652", "idx": 63, "speaker": "agent", "start_s": 171.6, "end_s": 174.8, "text_en": "Yes. Yes. I will, no, I am pinging you, I am pinging you on WhatsApp. Contact me on that number.", "text_native": "यस। यस। मैं आपको नहीं, आपको पिंग कर रहा हूं मैं WhatsApp पे पिंग कर रहा हूं। वो नंबर पे आप कॉन्टैक्ट कीजिए मुझे।" }, { "ucid": "21112178904200652", "idx": 64, "speaker": "customer", "start_s": 174.8, "end_s": 175.8, "text_en": "Okay, okay sir, okay.", "text_native": "ठीक, ठीक है सर, ठीक है।" }, { "ucid": "21112178904200652", "idx": 65, "speaker": "agent", "start_s": 176.0, "end_s": 177.4, "text_en": "I am sending my card as well. Thank you.", "text_native": "मैं अपना कार्ड भी भेज रहा हूं। थैंक यू।" }, { "ucid": "21112178904200652", "idx": 66, "speaker": "customer", "start_s": 177.4, "end_s": 178.0, "text_en": "Okay, okay.", "text_native": "ओके, ओके।" }, { "ucid": "21112178904200652", "idx": 67, "speaker": "agent", "start_s": 178.0, "end_s": 178.4, "text_en": "Yes.", "text_native": "यस।" } ], "steps": [ { "ucid": "21112178904200652", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Hello Govind ji, good evening, this is Ronak Mehta speaking from JSW One.", "comment": "Agent greeted, used the customer's name, and identified himself and JSW One, and respected the customer's request to connect the next day." }, { "ucid": "21112178904200652", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent opened with a generic question ('are you planning any material requirement?') instead of leading with a compelling price or availability hook." }, { "ucid": "21112178904200652", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "full", "earned": 2.0, "questions_hit": 5, "evidence": "And what do you make, sir? ... which make's goods do you generally take? ... how many tons of procurement do you have on a monthly basis?", "comment": "Agent successfully discovered the customer is a trader, their current brands (JSW, AMNS), JSW share (70%), and monthly tonnage (variable), and payment terms were also discussed, covering 5 of 6 key areas." }, { "ucid": "21112178904200652", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "We have it in Jaipur, sir... So you won't have to pay much freight either, not such heavy freight.", "comment": "Agent pitched the local Jaipur stockyard and reduced freight cost, which is a relevant USP for a local trader." }, { "ucid": "21112178904200652", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Although a requirement was confirmed to exist, the agent did not capture any specific details (grade, thickness, qty), accepting the customer's deferral to the next day without probing further." }, { "ucid": "21112178904200652", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "I am pinging you on WhatsApp. Contact me on that number.", "comment": "Agent established a clear, committed next step for the customer to send his requirement via WhatsApp the next day." } ], "objections": [ { "ucid": "21112178904200652", "obj_type": "credit", "state": "handled", "evidence": "What are its payment terms and conditions, sir?", "response": "Sir, with JSW, the first transactions that happen, the first two initial ones, those are 100% advance, sir." } ], "missed_steps": [ "SL2 Hook (supply/price signal)", "SL5 Qualify" ], "objection_phrases_list": [] }