{
  "ucid": "21112178904051551",
  "call_date": "2026-09-10",
  "start_time": "2026-09-10 17:11:55",
  "end_time": "2026-09-10 17:12:35",
  "duration_sec": 40,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1a411dfd89e01a32c19576e59171a47d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 316,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178904051551__DIA1a411dfd89e01a32c19576e59171a47d.mp3",
  "audio_bytes": 57240,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 19.08,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[3s] AGENT: Hello.\n[4s] AGENT: Hello.\n[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello, uh yes, good evening. Karthikeya this side from JSW One.\n[10s] CUSTOMER: Hmm, speak.   (हम्म, बोलो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background office noise is audible on the agent's line.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener needs to include the customer's name and a permission question like 'is this a good time to talk?' to build rapport and secure the first few seconds of the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One. The customer prompted the agent to speak, but the call disconnected immediately after. No business information was discussed, and no part of the pitch beyond the initial greeting was completed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello, uh yes, good evening. Karthikeya this side from JSW One.\", \"comment\": \"The agent introduced themself and the company but failed to use the customer's name or ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery was attempted as the call ended prematurely.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify the lead.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no closure or next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener needs to include the customer's name and a permission question like 'is this a good time to talk?' to build rapport and secure the first few seconds of the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One. The customer prompted the agent to speak, but the call disconnected immediately after. No business information was discussed, and no part of the pitch beyond the initial greeting was completed.\"}",
  "error": null,
  "latency_ms": 23219,
  "input_tokens": 2619,
  "output_tokens": 651,
  "created_at": "2026-09-25 11:06:17",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.714,
  "agent_talk_sec": 4.0,
  "customer_talk_sec": 1.6,
  "dead_air_sec": 34.4,
  "longest_monologue_sec": 3.0,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 0,
  "words_agent": 13,
  "words_customer": 4,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178904051551",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.51,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178904051551",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.56,
      "end_s": 3.06,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904051551",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 4.5,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904051551",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.43,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178904051551",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 8.84,
      "text_en": "Hello, uh yes, good evening. Karthikeya this side from JSW One.",
      "text_native": "Hello, uh yes, good evening. Karthikeya this side from JSW One."
    },
    {
      "ucid": "21112178904051551",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.56,
      "end_s": 10.06,
      "text_en": "Hmm, speak.",
      "text_native": "हम्म, बोलो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178904051551",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello, uh yes, good evening. Karthikeya this side from JSW One.",
      "comment": "The agent introduced themself and the company but failed to use the customer's name or ask for permission to speak."
    },
    {
      "ucid": "21112178904051551",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178904051551",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery was attempted as the call ended prematurely."
    },
    {
      "ucid": "21112178904051551",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178904051551",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify the lead."
    },
    {
      "ucid": "21112178904051551",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no closure or next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}